PermiaCare

Job Number: 481 Location: Midland Supervises: Y FLSA: Non-exempt Division: IDD Salary: $22.69 per hour. Sign on bonus may be available. Shift: M-F 8am - 5pm; may require a flexible work schedule;Assigned work hours may change as the needs of the agency and clients change Driving required: Y Travel required: Y Settings: office, field POSITION SUMMARY/JOB PURPOSE: The IDD Outpatient Biopsychosocial Intervention (OBI) Leaddirects and trains staff responsible for OBI and Collaborative Care CaseManagement (CCCM). This position provides administrative program oversight andsupports effective operation, quality assurance, and compliance of the OBIprogram. This role ensures that services are provided are in alignment withHHSC standards, program requirements, and participant needs. This positionsupervises the IDD Collaborative Care Case Manager. This position works independently, under limitedsupervision, reporting major activities through periodic meetings. EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS: Education Required: ABachelor's degree from an accredited college or university with a major inpsychology, social work, medicine, nursing, rehabilitation, counseling,sociology, human growth and development, physician assistance, gerontology,special education, educational psychology, early childhood education or earlychildhood intervention or a bachelor's degree with at least 30 hours ofcoursework in the previous fields. Experience Required: At least 2 years experience with individuals with intellectual anddevelopmental disabilities or mental illness preferred. Registration, Certification, Licensure or otherQualifications Required: Mustmaintain a valid Texas Driver's license, auto liability insurance and a drivingrecord acceptable to PermiaCare's insurance requirements. Requiredto pass criminal history and background checks as well as pre-employment drugscreen. Mustobtain QIDP and QMHP certification within 90 days of hire. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensuretraining and provision of CCCM, including, the Person-Centered Recovery Plan(PCRP) and Skills Training, using a person-centered approach focusing on theneeds and desires of persons served. EnsurePCRP is led by the person served, embracing recovery, self-determination,community inclusion, respectful of the person's unique recovery journey. Assistwith development and implementation of processes, procedures and checklists forreferrals, intake process, biopsychosocial assessments, and other policies andprocedures. Assist asneeded with Performance Contract Reporting requirements. AdministerBio-psychosocial Assessments for new admits. Provideeducation and training for community partners who may not understand how IDDand MH and/or IDD, MH and SUD manifest and how their unique ability toparticipate in the recovery process. Supportcontinuous improvement initiatives to improve CCCM and OBI program as a whole. DevelopSkills Training to support goals discovered by person enhance outcomes across aarrange of quality of life areas. Collaboratewith other LIDDAs to enhance continuity of services. Provideadministrative and supervisory duties to ensure effective operation of the OBIprogram. Assist inresolving emergencies. Identifyand resolve workplace problems. Meet unitperformance measures or targets. Maintainassigned caseload. Coordinateappropriate services to designated caseload. Enteraccurate and appropriate documentation of services within timeframe required. Maintainconfidentiality of sensitive records and treatment information, client filesand protected health information in compliance with HIPAA, laws, rules andregulations, and established procedures. Maintainregular and reliable physical on-site attendance. Regular attendance,dependability, and promptness are required for the scheduled work day 100% ofthe time, to ensure consistency and completeness of program's processes. Complywith the Abuse, Neglect, and Exploitation policy and reporting requirements. Adhere tothe Code of Conduct and Standards of Behavior policy requirements. Establishand maintain effective work relationships with individuals served and theirfamilies, supervisors, co-workers and visitors by demonstrating cooperative,courteous and respectful behavior at all times. Communicateregularly with supervisor. Open andprocess mail/email in a timely manner. Answerphone, collect phone messages and respond to requests timely and accurately. Maintainsafe and clean working environment by complying with procedures, rules andregulations. Performall work functions and interactions using a trauma informed approach. Displayprofessionalism when representing PermiaCare and the program in the community. Maintaincompliance with legal requirements and company policies and procedures. Maintainvalid and current driver's license, auto insurance, acceptable driving recordand reliable transportation at all times. Driving may be required for thisposition. Completeall training as assigned prior to due date. Plan,organize, assign, supervise, review, and evaluate the work of assignedemployees. Participatein the hiring process and termination process of assigned employees, includingrecommending selection of staff to hire. Completeemployee corrective actions as needed and in a timely manner. Communicateregularly with assigned employees. Ensurecompliance for performance evaluations for assigned employees. Performapproval of timesheets on time. Develop,implement, and monitor new and revised operational policies and workprocedures. Monitorcaseloads of assigned staff and assigns work accordingly. Coordinatewith Human Resources to respond to employee concerns or complaints. Establishexpectations and provide employee performance feedback on an on-going basis,including ensuring understanding of performance targets and goals. Provideorientation and on-going training, mentoring, and coaching to assignedemployees. Maintainquality and quantity of work performed within work unit. Fill infor subordinates when needed to ensure coverage. Other duties as assigned. MARGINAL DUTIES AND RESPONSIBILITIES (these duties are notdesignated as essential for the purposes of ADA; they are still requiredduties): Fill infor other staff as needed. Participatein team meeting or staffings. Participatein community activities and/or attends community meetings as needed. Participatein workgroups and committees as assigned. Providetranslation, if applicable. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES: Knowledgeof IDD policies and statutes. Knowledge of Performance Contract and applicable Texas Administrative Code. Self-motivating. Ability to respect needs and perferences of the individual. Knowledgeof HIPAA and ability to protect confidentiality. Effectivemulti-tasking skills. Goodorganizational skills. Welcoming,positive behavior. Abilityto express self clearly and effectively, orally and in writing Effectivetime management skills. Exceptionalcustomer service skills, including positive attitude. Culturalsensitivity. Dependableattendance and punctuality. Knowledgeof trauma informed theories, principles and practices. Flexibilityand adaptability to different work environments. Excellentcomputer skills, including Word, Excel, Outlook, and Electronic Health Records(EHR). Readingand comprehending. Reasoningand analyzing. Abilityto coordinate with various inter-agency personnel. Abilityto fulfill PMAB and CPR/First Aid requirements Abilityto work independently Goodinterpersonal skills, including ability to build rapport with individualsincluding co-workers. Abilityto display comfort in interacting with individuals of diverse cultural, ethnicand economic backgrounds and with social service, healthcare, educational andcriminal justice organizations, as needed. Abilityto acquire and utilize new skills as the job requires. Abilityto work cooperatively and productively with supervisor, individuals,co-workers, and groups of persons at all levels of activity, contributing to aspirit of teamwork. Abilityto maintain highly confidential information. Abilityto remain calm in stressful situations. Abilityto plan and schedule work and implement directives without constantsupervision. Modelprofessionalism by appropriate dress, language, ethics and work habits. Abilityto drive personal and/or company vehicle. This position may require travel to agency program sites, community andresidential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agencyindividuals and/or individuals served. Conflictresolution skills. Decisionmaking abilities. Supervisoryand leadership skills. PHYSICAL REQUIREMENTS: Abilities Required: LightLifting, under 15 lbs Walking Standing Sitting Climbingstairs Operatingoffice equipment Operatingmotor vehicle Abilityto see Identifycolors Depthperception needed Hearing(with aid) . click apply for full job details

Job Number: 228 Location: Ft Stockton Supervises: N FLSA: Non-Exempt Division: MH Salary: $20.65 per hour. Sign on bonus may be available. Shift: 5 days on, 5 days offshifts, on call; Assigned work hours may change as the needs of the agency andclients change Driving required: Y Travel required: Y Settings: office, field POSITION SUMMARY/JOB PURPOSE: The Crisis Response Specialist isresponsible for response to mental health crisis calls from Law Enforcement,Emergency Room, and the PermiaCare Crisis Hotline. This position provides emergency services toindividuals in the community by defining presenting concerns, assessing neededinterventions, initiating appropriate crisis intervention services, resolvingcrisis situations, and facilitating entrance into Crisis respite facilitieswhen appropriate. The Crisis ResponseSpecialist is responsible for ensuring persons in crisis are treated in theleast restrictive and most appropriate environment. This position develops and maintains positiveworking relationships with law enforcement, hospital personnel and the judiciary. The Crisis Response Specialistwill be responsible for crisis coverage on a 5 days on, 5 days off rotation asset by supervisor, including days, nights, weekends and holidays. All duty timemay be served from the location of the worker's choice but must remain in thearea at all times while on call. Thisposition requires travel to other counties in West Texas, including in adverseweather. This position works independently,under limited supervision, reporting major activities through periodic meetings. EDUCATION, EXPERIENCE, OTHERQUALIFICATIONS: Education Required: A Bachelor's degree from an accreditedcollege or university with a major in psychology, social work, medicine,nursing, rehabilitation, counseling, sociology, human growth and development,physician assistance, gerontology, special education, educational psychology,early childhood education or early childhood intervention or a bachelor'sdegree with at least 30 hours of coursework in the previous fields. Experience Required: At least 1 year experience in mental healthfield preferred. Registration, Certification,Licensure or other Qualifications Required: Must maintain a valid TexasDriver's license, auto liability insurance and a driving record acceptable toPermiaCare's insurance requirements. Required to pass criminal historyand background checks as well as pre-employment drug screen. Must obtain QMHP certificationwithin 6 months. ESSENTIAL DUTIES ANDRESPONSIBILITIES: Serve on crisis rotation asscheduled. Respond, by phone, to all crisiscalls within 10 minutes. Make face-to-face responses, whenindicated, within 1 hour. Provide intervention that ensuresleast restrictive setting. File Emergency Detention applicationsappropriately. Exercise clinical judgment incrisis situations. Serve as a fill-in for othercrisis staff when needed. Provide follow-up for individualswho were treated for crisis. Complete all crisis logs andservice documentation before ending shift. Remain compliant with Medicaid andState documentation standards. Complete documentation necessaryto assign contact or registered status (as indicated) to all non-PermiaCareclients. Scan and upload documentation intoEHR. Maintain utilization data onservices provided as assigned by supervisor. Apply the Medicaid coveredservices for this position, the proper application of these services, and thecodes used to describe these services. Work with all members of theCrisis Services team to ensure quality and appropriate use of services forpersons in crisis. Develop and maintains positiverelationships with law enforcement. Develop and maintains positiverelationships with judiciary. Develop and maintains positiverelationships with hospital personnel. Participate in quality assuranceand utilization review process. Discharge clients as needed. Meet unit performance measures ortargets. Maintain assigned caseload ofindividuals with mental illness. Coordinate services to designatedcaseload. Enter accurate and appropriatedocumentation of services within timeframe required. Maintain confidentiality ofsensitive records and treatment information, client files and protected healthinformation in compliance with HIPAA, laws, rules and regulations, andestablished procedures. Maintain regular and reliablephysical on-site attendance. Regular attendance, dependability, and promptnessare required for the scheduled work day 100% of the time, to ensure consistencyand completeness of program's processes. Comply with the Abuse, Neglect,and Exploitation policy and reporting requirements. Adhere to the Code of Conduct andStandards of Behavior policy requirements. Establish and maintain effectivework relationships with individuals served and their families, supervisors,co-workers and visitors by demonstrating cooperative, courteous and respectfulbehavior at all times. Communicate regularly withsupervisor. Open and process mail/email in atimely manner. Answer phone, collect phonemessages and respond to requests timely and accurately. Maintain safe and clean workingenvironment by complying with procedures, rules and regulations. Perform all work functions andinteractions using a trauma informed approach. Display professionalism whenrepresenting PermiaCare and the program in the community. Maintain compliance with legalrequirements and company policies and procedures. Maintain valid and currentdriver's license, auto insurance, acceptable driving record and reliabletransportation at all times. Driving may be required for this position. Complete all training as assignedprior to due date. Other duties as assigned. MARGINAL DUTIES ANDRESPONSIBILITIES (these duties are not designated as essential for the purposesof ADA; they are still required duties): Fill in for other MH staff asneeded. Provide translation, ifapplicable. Participate in team meeting orstaffings. Participate in communityactivities and/or attends community meetings as needed. Participate in workgroups andcommittees as assigned. KNOWLEDGE, SKILLS, ABILITIES ANDCOMPETENCIES: Advanced knowledge of mentalillness and treatment. Knowledge of the TexasAdministrative Code, State Performance Contract and UM Guidelines. Knowledge of HIPAA and ability toprotect confidentiality. Effective multi-tasking skills. Good organizational skills. Welcoming, positive behavior. Ability to express self clearlyand effectively, orally and in writing. Effective time management skills. Exceptional customer serviceskills, including positive attitude. Cultural sensitivity. Dependable attendance andpunctuality. Knowledge of trauma informedtheories, principles and practices. Flexibility and adaptability todifferent work environments. Excellent computer skills,including Word, Excel, Outlook, and Electronic Health Records (EHR). Reading and comprehending. Reasoning and analyzing. Ability to coordinate with variousinter-agency personnel. Ability to fulfill PMAB and CPR/FirstAid requirements. Ability to work independently. Good interpersonal skills,including ability to build rapport with individuals including co-workers. Ability to display comfort ininteracting with individuals of diverse cultural, ethnic and economicbackgrounds and with social service, healthcare, educational and criminaljustice organizations, as needed. Ability to acquire and utilize newskills as the job requires. Ability to work cooperatively andproductively with supervisor, individuals, co-workers, and groups of persons atall levels of activity, contributing to a spirit of teamwork. Ability to maintain highlyconfidential information. Ability to remain calm instressful situations. Ability to plan and schedule workand implement directives without constant supervision. Model professionalism byappropriate dress, language, ethics and work habits. Ability to drive personal and/orcompany vehicle. This position mayrequire travel to agency program sites, community and residential sites, and/orlocations outside the PermiaCare catchment area. This position may require transport of agencyindividuals and/or individuals served. PHYSICAL REQUIREMENTS: Abilities Required: Light Lifting, under 15 lbs Light Carrying, under 15 lbs Walking Standing Sitting Operating office equipment Operating motor vehicle Ability to see Hearing (with aid) Ability to write Ability to count Ability to read Ability to tell time Other (specify): driving required. May require some travelafter hours and overnight. WORKSITE CONDITIONS: Travel Inside Long or irregular work hours Working closely with others Working alone ADA Statement: Reasonable accommodations may be made toenable individuals with disabilities to perform essential functions. EEO Statement: . click apply for full job details

Job Number: 474 Location: Alpine Supervises: N FLSA: Non-Exempt Division: MH Salary: $42,946 per year. Sign on bonus may be available. Shift: 5 days on, 5 days off shifts, on call; Assigned work hours may change as the needs of the agency and clients change Driving required: Y Travel required: Y Settings: office, field POSITION SUMMARY/JOB PURPOSE: The Crisis Response Specialist is responsible for response to mental health crisis calls from Law Enforcement, Emergency Room, and the PermiaCare Crisis Hotline. This position provides emergency services to individuals in the community by defining presenting concerns, assessing needed interventions, initiating appropriate crisis intervention services, resolving crisis situations, and facilitating entrance into Crisis respite facilities when appropriate. The Crisis Response Specialist is responsible for ensuring persons in crisis are treated in the least restrictive and most appropriate environment. This position develops and maintains positive working relationships with law enforcement, hospital personnel and the judiciary. The Crisis Response Specialist will be responsible for crisis coverage on a 5 days on, 5 days off rotation as set by supervisor, including days, nights, weekends and holidays. All duty time may be served from the location of the worker's choice but must remain in the area at all times while on call. This position requires travel to other counties in West Texas, including in adverse weather. This position works independently, under limited supervision, reporting major activities through periodic meetings. EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS: Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields. Experience Required: At least 1 year experience in mental health field preferred. Registration, Certification, Licensure or other Qualifications Required: Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements. Required to pass criminal history and background checks as well as pre-employment drug screen. Must obtain QMHP certification within 6 months. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve on crisis rotation as scheduled. Respond, by phone, to all crisis calls within 10 minutes. Make face-to-face responses, when indicated, within 1 hour. Provide intervention that ensures least restrictive setting. File Emergency Detention applications appropriately. Exercise clinical judgment in crisis situations. Serve as a fill-in for other crisis staff when needed. Provide follow-up for individuals who were treated for crisis. Complete all crisis logs and service documentation before ending shift. Remain compliant with Medicaid and State documentation standards. Complete documentation necessary to assign contact or registered status (as indicated) to all non-PermiaCare clients. Scan and upload documentation into EHR. Maintain utilization data on services provided as assigned by supervisor. Apply the Medicaid covered services for this position, the proper application of these services, and the codes used to describe these services. Work with all members of the Crisis Services team to ensure quality and appropriate use of services for persons in crisis. Develop and maintains positive relationships with law enforcement. Develop and maintains positive relationships with judiciary. Develop and maintains positive relationships with hospital personnel. Participate in quality assurance and utilization review process. Discharge clients as needed. Meet unit performance measures or targets. Maintain assigned caseload of individuals with mental illness. Coordinate services to designated caseload. Enter accurate and appropriate documentation of services within timeframe required. Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures. Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes. Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements. Adhere to the Code of Conduct and Standards of Behavior policy requirements. Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times. Communicate regularly with supervisor. Open and process mail/email in a timely manner. Answer phone, collect phone messages and respond to requests timely and accurately. Maintain safe and clean working environment by complying with procedures, rules and regulations. Perform all work functions and interactions using a trauma informed approach. Display professionalism when representing PermiaCare and the program in the community. Maintain compliance with legal requirements and company policies and procedures. Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position. Complete all training as assigned prior to due date. Other duties as assigned. MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties): Fill in for other MH staff as needed. Provide translation, if applicable. Participate in team meeting or staffings. Participate in community activities and/or attends community meetings as needed. Participate in workgroups and committees as assigned. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES: Advanced knowledge of mental illness and treatment. Knowledge of the Texas Administrative Code, State Performance Contract and UM Guidelines. Knowledge of HIPAA and ability to protect confidentiality. Effective multi-tasking skills. Good organizational skills. Welcoming, positive behavior. Ability to express self clearly and effectively, orally and in writing. Effective time management skills. Exceptional customer service skills, including positive attitude. Cultural sensitivity. Dependable attendance and punctuality. Knowledge of trauma informed theories, principles and practices. Flexibility and adaptability to different work environments. Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR). Reading and comprehending. Reasoning and analyzing. Ability to coordinate with various inter-agency personnel. Ability to fulfill PMAB and CPR/First Aid requirements. Ability to work independently. Good interpersonal skills, including ability to build rapport with individuals including co-workers. Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed. Ability to acquire and utilize new skills as the job requires. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork. Ability to maintain highly confidential information. Ability to remain calm in stressful situations. Ability to plan and schedule work and implement directives without constant supervision. Model professionalism by appropriate dress, language, ethics and work habits. Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served. PHYSICAL REQUIREMENTS: Abilities Required: Light Lifting, under 15 lbs Light Carrying, under 15 lbs Walking Standing Sitting Operating office equipment Operating motor vehicle Ability to see Hearing (with aid) Ability to write Ability to count Ability to read Ability to tell time Other (specify): driving required. May require some travel after hours and overnight. WORKSITE CONDITIONS: Travel Inside Long or irregular work hours Working closely with others Working alone ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. . click apply for full job details

Job Number: 428 Location: Odessa Supervises: N FLSA: Non-Exempt Division: MH Salary: $20.65 per hour. Sign on bonus may be available. Shift: M-F 8am - 5pm, on call;Assigned work hours may change as the needs of the agency and clients change Driving required: Y Travel required: Y Settings: office, field POSITION SUMMARY/JOB PURPOSE: The Crisis Response Specialist isresponsible for daytime response to mental health crisis calls from LawEnforcement, Emergency Room, and the PermiaCare Crisis Hotline. This position provides emergency services toindividuals in the community by defining presenting complaints, obtainingrelevant medical history, assessing needed interventions, and initiating appropriatecrisis intervention services, resolving crisis situations, filing emergencydetention orders, and facilitating entrance into Crisis respite facilities whenappropriate. The Crisis ResponseSpecialist is responsible for ensuring persons in crisis are treated in theleast restrictive and most appropriate environment. This position develops and maintains positiveworking relationships with law enforcement, hospital personnel and thejudiciary. The Crisis Response Specialistfacilitates entry of crisis clients into need brief services and/or referral toongoing services as well as handles crises that walk into the Mental HealthClinics. This position works independently,under limited supervision, reporting major activities through periodicmeetings. EDUCATION, EXPERIENCE, OTHERQUALIFICATIONS: Education Required: A Bachelor's degree from an accreditedcollege or university with a major in psychology, social work, medicine,nursing, rehabilitation, counseling, sociology, human growth and development,physician assistance, gerontology, special education, educational psychology,early childhood education or early childhood intervention or a bachelor'sdegree with at least 30 hours of coursework in the previous fields. Experience Required: At least 1 year of experience in the mentalhealth field preferred. Registration, Certification,Licensure or other Qualifications Required: Must maintain a valid TexasDriver's license, auto liability insurance and a driving record acceptable toPermiaCare's insurance requirements. Required to pass criminal historyand background checks as well as pre-employment drug screen. Must obtain QMHP certificationwithin 6 months. ESSENTIAL DUTIES ANDRESPONSIBILITIES: Respond, by phone, to all crisiscalls within 10 minutes. Make face-to-face responses, whenindicated, within 1 hour. Provide intervention that ensuresleast restrictive setting. File Emergency Detentionapplications appropriately. Exercise clinical judgment incrisis situations. Serve as a fill-in for nighttimecrisis workers when needed. Provide follow-up for individualswho were treated for crisis. Complete all crisis logs andservice documentation before ending shift. Remain compliant with Medicaid andState documentation standards. Complete documentation necessaryto assign contact or registered status (as indicated) to all non-PermiaCareclients. Scan and upload documentation intoEHR. Maintain utilization data onservices provided as assigned by supervisor. Apply the Medicaid coveredservices for this position, the proper application of these services, and thecodes used to describe these services. Work with all members of theCrisis Services team to ensure quality and appropriate use of services forpersons in crisis. Develop and maintains positiverelationships with law enforcement. Develop and maintains positiverelationships with judiciary. Develop and maintains positiverelationships with hospital personnel. Report to Crisis ResponseSpecialist (Night) before end of shift, as needed. Participate in quality assuranceand utilization review process. Discharge clients as needed. Provide PASRR assessments asneeded. Provide high quality support for vulnerableindividuals. Develop and maintain supportiverelationships with patient. Identify and assess the risk ofsuicide or self harming behavior and provide appropriate intervention. Advocate and assist in accessingcommunity resources. Develop intervention plans. Maintain accurate documentation. Provide follow up and aftercareservices. Fill-in for daytime co-responder staff as needed. Meet unit performance measures ortargets. Maintain assigned caseload ofindividuals with mental illness. Coordinate services to designatedcaseload. Enter accurate and appropriatedocumentation of services within timeframe required. Maintain confidentiality ofsensitive records and treatment information, client files and protected healthinformation in compliance with HIPAA, laws, rules and regulations, andestablished procedures. Maintain regular and reliablephysical on-site attendance. Regular attendance, dependability, and promptness arerequired for the scheduled work day 100% of the time, to ensure consistency andcompleteness of program's processes. Comply with the Abuse, Neglect,and Exploitation policy and reporting requirements. Adhere to the Code of Conduct andStandards of Behavior policy requirements. Establish and maintain effectivework relationships with individuals served and their families, supervisors,co-workers and visitors by demonstrating cooperative, courteous and respectfulbehavior at all times. Communicate regularly withsupervisor. Open and process mail/email in atimely manner. Answer phone, collect phonemessages and respond to requests timely and accurately. Maintain safe and clean workingenvironment by complying with procedures, rules and regulations. Perform all work functions andinteractions using a trauma informed approach. Display professionalism whenrepresenting PermiaCare and the program in the community. Maintain compliance with legalrequirements and company policies and procedures. Maintain valid and currentdriver's license, auto insurance, acceptable driving record and reliabletransportation at all times. Driving may be required for this position. Complete all training as assignedprior to due date. Other duties as assigned. MARGINAL DUTIES ANDRESPONSIBILITIES (these duties are not designated as essential for the purposesof ADA; they are still required duties): Fill in for other MH staff asneeded. Ensure copies of CrisisAssessments are on hand at all times. Ensure copies of Resource Guidesand PermiaCare contact information is on hand at all times. Provide translation, ifapplicable. Participate in team meeting orstaffings. Participate in communityactivities and/or attends community meetings as needed. Participate in workgroups andcommittees as assigned. KNOWLEDGE, SKILLS, ABILITIES ANDCOMPETENCIES: Advanced knowledge of mentalillness and treatment. Knowledge of crisis interventionand suicide prevention. Ability to handle stressful andemotionally charged situations and remain calm and professional. Ability to provide emotionalsupport to clients. Ability to handle confidentialinformation with discretion. Knowledge of HIPAA and ability toprotect confidentiality. Knowledge of intake process forthe Mental Health Clinic. Knowledge of the Texas MentalHealth Code. Advanced knowledge of crisisintervention techniques. Knowledge of community resourcesand alternatives to State hospitalization. Effective multi-tasking skills. Good organizational skills. Welcoming, positive behavior. Ability to express self clearlyand effectively, orally and in writing. Effective time management skills. Exceptional customer serviceskills, including positive attitude. Cultural sensitivity. Dependable attendance andpunctuality. Knowledge of trauma informedtheories, principles and practices. Flexibility and adaptability todifferent work environments. Excellent computer skills,including Word, Excel, Outlook, and Electronic Health Records (EHR). Reading and comprehending. Reasoning and analyzing. Ability to coordinate with variousinter-agency personnel. Ability to fulfill PMAB andCPR/First Aid requirements. Ability to work independently. Good interpersonal skills,including ability to build rapport with individuals including co-workers. Ability to display comfort ininteracting with individuals of diverse cultural, ethnic and economicbackgrounds and with social service, healthcare, educational and criminaljustice organizations, as needed. Ability to acquire and utilize newskills as the job requires. Ability to work cooperatively andproductively with supervisor, individuals, co-workers, and groups of persons atall levels of activity, contributing to a spirit of teamwork. Ability to maintain highlyconfidential information. Ability to remain calm instressful situations. Ability to plan and schedule workand implement directives without constant supervision. Model professionalism byappropriate dress, language, ethics and work habits. Ability to drive personal and/orcompany vehicle. This position mayrequire travel to agency program sites, community and residential sites . click apply for full job details