Sprague Pest Solutions

Description: Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships. Are you a people person with a knack for solving problems and delivering great service? Join a team that helps businesses stay safe, clean, and pest-free-while building lasting relationships and growing your career. Sprague Pest Solutions is hiring a Commercial Pest Route Manager to serve commercial clients in industries like retail, food service, and logistics. If you've worked in retail, hospitality, or customer service and love working independently while making a real impact, this could be the perfect next step for you. What You'll Do: Be the Go-To Expert: Manage a route of commercial clients, providing top-notch pest control services and inspections that keep their businesses running smoothly. Deliver Exceptional Service: Respond quickly and professionally to service requests and concerns, solving problems with confidence and care. Stay Flexible: Adapt your schedule to meet client needs, including urgent or unscheduled visits. Grow Relationships: Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads. Represent with Pride: Keep your company vehicle clean, safe, and well-stocked-just like you would your store or workspace. Why You'll Love Working Here: Supportive Team Culture: You'll work independently, but always have a team behind you. Tools & Training: We provide everything you need to succeed-from equipment to ongoing education. Career Advancement: Earn certifications, learn new technologies, and grow your career. Meaningful Work: Help businesses stay pest-free and protect public health every day. What You Bring: A strong background in customer service, retail, or hospitality Excellent communication and time management skills A valid driver's license and clean driving record A desire to learn, grow, and make a difference Why Sprague? We're more than a pest control company-we're a team of professionals who care deeply about our clients and each other. We offer competitive pay, great benefits, and a chance to be part of something meaningful. Impactful Work: Help businesses thrive by keeping their environments safe. Career Growth: We invest in your development with training and advancement opportunities. Team Culture: Join a supportive team that values integrity, innovation, and service excellence. What you'll get working here: Salary: $26-30/hr. to start (depending on experience) plus performance bonuses and sales commissions A take-home service vehicle with gas card Company-provided phone, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements: What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Problem-Solving Skills: Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs. Flexibility: Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services. Team Player: Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations. Organizational Skills: Maintain proper inventory of tools, equipment, and materials in the company vehicle. Must haves for this job: High school diploma or equivalent Valid Driver's License and satisfactory Motor Vehicle Record 2+ years' experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 2+ years' experience in pest control, landscaping, agriculture, or food production Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations. Detailed Job Description Position Title: Route Manager (Commercial Pest Control Technician) Department: Operations Reports to: Branch Manager FLSA Status: Non-Exempt Exemption: NA EEOC Class: Individual Contributor Salary: $26-30 per hour (depending on market, experience, and licensing) plus incentives Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations. Scheduling Ownership: Manage a dedicated route of commercial clients. Work a flexible schedule to meet client expectations, managing urgent and unscheduled services in a timely manner. Client Satisfaction: Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems. Respond quickly and professionally to client complaints and service requests. Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team. Safety: Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards. Set up, monitor, and tear down equipment for new installations and specialized treatments. Continuous Learning & Improvement: Engage in regular training sessions to earn and maintain certifications and stay updated on the latest pest control methods and technologies. Partner with clients and technical specialists to create action plans for solving and preventing pest management problems. Other duties as assigned. Job Requirements: High School Diploma or GED 2+ years in route sales, facilities management, janitorial service, landscaping, or environmental services 2+ years' experience in customer service, sales, retail, or hospitality roles Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks Ability to meet DOT physical standards, including a 5-panel drug screen . click apply for full job details

Description: Join Our Team as a Commercial Pest Control Technician! Are you passionate about solving problems and helping businesses thrive? Do you enjoy working independently while being part of a supportive team? Sprague Pest Solutions is on the lookout for a dynamic Route Manager to join our team and make a real difference for our clients. If you love solving problems, enjoy working independently, and thrive on building great relationships, this is the perfect opportunity for you. What You'll Do: Be the Hero: Manage a dedicated route of commercial clients, ensuring their pest problems are a thing of the past. Flex Your Schedule: Work a flexible schedule to meet client expectations, handling urgent and unscheduled services like a pro. Deliver Excellence: Provide top-notch pest control and inspection services at client locations, always with a smile and a friendly attitude. Solve Mysteries: Respond quickly and professionally to client complaints and service requests, turning pest problems into solutions. Grow the Business: Seek out opportunities to expand accounts and branch sales by asking for referrals and discussing add-on services, products, and equipment. Why You'll Love It: Drive in Style: Maintain a clean, safe, and well-organized company service vehicle that you'll be proud to drive. Stay Equipped: Keep your vehicle stocked with all the tools, equipment, and materials you need to tackle any pest challenge. Learn & Grow: Engage in regular training sessions to earn certifications and stay updated on the latest pest control methods and technologies. Be Part of a Team: Partner with clients and technical specialists to create action plans for solving and preventing pest management problems. Why Sprague Pest Solutions? At Sprague Pest Solutions, we believe in supporting our team members and offering a fun, engaging work environment. We provide competitive compensation, opportunities for professional growth, and a chance to be part of a team that truly cares about making a difference. If you're passionate about pest control and customer service, we want you on our team! What you'll get working here: Salary: $22-28/hr to start (depending on experience) plus performance bonuses and sales commissions A take-home service vehicle with gas card Company-provided phone, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements: What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Problem-Solving Skills: Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs. Flexibility: Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services. Team Player: Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations. Organizational Skills: Maintain proper inventory of tools, equipment, and materials in the company vehicle. Must haves for this job: High school diploma or equivalent Valid Driver's License and satisfactory Motor Vehicle Record 2+ years' experience in route sales, facilities management, janitorial service, landscaping, or environmental services, AND/OR 2+ years' experience in customer service, sales, retail, or hospitality roles Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 2+ years' experience in pest control, landscaping, agriculture, or food production Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations. Detailed Job Description Position Summary The primary function of the Commercial Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations. Essential Duties and Responsibilities Manage a dedicated route of commercial clients, delivering uncompromising service in a professional, safe, friendly, and cordial manner Participate in training and certification programs, then apply knowledge to locate, identify, destroy, control, and repel pests Partner with client and technical specialists to solve complicated pest problems Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems Provide uncompromising service, aiming to exceed client expectations in every interaction Set up, monitor, and tear down equipment for new installations and specialized treatments Respond quickly and professionally to client complaints and service requests Work a flexible schedule as needed to meet client expectations, managing schedule and route to address urgent and unscheduled services in a timely manner Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards Maintain proper inventory of tools, equipment, and materials in company vehicle Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products and equipment, and logging leads for the sales team Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and Abilities Ability to communicate effectively verbally and in writing with customers, peers, and managers Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines Ability to adapt quickly and work effectively in varying environments and job site conditions Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate Attention to detail and ability to recognize and correct errors and inconsistencies Ability to navigate conflict, recommend options, and facilitate solutions that best serve the client and the company's objectives and values Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, smartphone applications, and web-based portals; ability to learn new software quickly . click apply for full job details

Description: Join Our Team as a Branch Administrative Coordinator! Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)! Why You'll Love This Role: Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine. Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM. Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success. What You'll Do: Service & Technician Coordination: Assign client tickets to technicians and assist with mapping, routing, and scheduling. Handle incoming service requests via phone, email, or online portal. Review daily reports, batch tickets, and ensure quality control. Account & Billing Management: Create and update client accounts, manage billing and invoicing, and handle collections. Conduct monthly closing procedures and log service issues and requests. Documentation & Compliance: Ensure technician licensing is up-to-date and maintain compliance documentation. Keep service binders organized and up-to-date. Technical & Administrative Support: Provide first-tier technical support for our logbook and customer portal. Manage office supplies, equipment, and mail. Branch Manager Support: Assist with payroll, inventory management, and reporting. What you'll get working here: Salary: $20-25/hr to start (depending on experience) plus annual bonus On-the-job training and development Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits : Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Ready to Make a Difference? If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best. Apply Now and Be Part of Our Success! Requirements: What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key. Tech-Savvy: Comfortable with CRM systems and basic technical support. Proactive Problem Solver: You anticipate needs and tackle challenges head-on. Team Player: You work well with others and support your team to achieve common goals. Ownership Mindset: Sees the need, takes the lead; takes pride in a job-well done. Strong Communicator: Clear and direct communication; asks great questions to uncover challenges and solve-problems quickly. Must haves for this job: High school diploma or equivalent Nice to haves for this job: 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers 1+ year experience in account management, credit & collections Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Title: Branch Administrative Coordinator - Idaho Falls Branch Department: Operations Reports to: Branch Manager FLSA Status: Non-Exempt EEOC Class: Administrative Support Workers Salary: Range specific to branch, 3% annual bonus subject to annual goal Position Summary: The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague's CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch. Essential Duties & Responsibilities: Service & Technician Coordination: Ensure all clients tickets are assigned to technicians in Sprague's CRM, as outlined by Branch Management. Assist managers and technicians with mapping, routing, and assignment of accounts and service calls; Post On-Call schedule. Answer incoming service requests by multi-line phone, email, or online portal. Review daily messaging reports (MTO) from prior day(s) regarding accounts & updates; reporting and/or acting on information as needed. Conduct daily batching of tickets; Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately. Review call backs and after hours calls from clients; escalate and act on information as needed. Account & Billing Management: Create accounts and update records as new accounts are sold or modified. Conduct account billing and invoicing activities, including special billing requirements, outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements. Conduct monthly closing procedures for Branch. Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. Documentation & Compliance: Ensure renewal and documentation of technician licensing; create & update smart pages. Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. File branch compliance documentation and maintain service binders. Technical & Administrative Support: Provide first-tier technical support for the logbook and customer portal. Maintain and organize office supplies, equipment, and records; send & receive mail & deliveries. Branch Manager Support: Payroll: Review technician timecards and communicate corrections to Branch Manager. Inventory: Order pesticides; track product and equipment inventory, manage orders, check-in and organize deliveries. Reporting: Run, manage, and deliver reports according to schedule and audience. Other duties as assigned. Job Requirements: High school diploma or GED Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines Ability to adapt quickly and work effectively in a fast-paced office environment Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate Attention to detail and ability to recognize and correct errors and inconsistencies Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly. Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks Preferred Qualifications: 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers Environment and Physical Demands: . click apply for full job details