Description: About us Hines is a nationwide, independent leader in personalized managed health care, focused on what's important to you-comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.'s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service. Overview As a vital first point of contact for Hines & Associates, the Medical Intake/Data Entry supports the Utilization Review Department, by performing the collection of intake information, the creation of electronic patient files and the sorting and mailing of certification letters. Specific duties may include: Answer Utilization Review line and direct to appropriate person, retrieve voicemail and transfer message to appropriate nurse Collect demographic information in order to create patient file. Print, mail, fax and copy correspondence, as necessary. Other duties as assigned. We are willing to train highly motivated, customer focus individuals! Quarterly bonus eligible! Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance. Critical Illness, accident insurance and flexible spending also available! 401k plan with company match, fully vested after 1 year. No weekends and nights! Paid Holidays Work-life balance. Remote/hybrid setting (once trained) Monday - Friday, 9:30 am - 6:00 pm shift Shift Differential Available for this shift! We offer a hybrid schedule, 2 days per week remote, after successful completion of the training period. Must be able to work in the office 5 days per week during the training period. Must be okay with traveling to Rockford for the first 4-6 weeks of training. PM21 Requirements: EDUCATION: High School Diploma or equivalent required. Courses in computers, medical terminology, data entry, word processing, and secretarial training desired. SKILLS: Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems. Bi-lingual helpful but not required. EXPERIENCE: At least one year of professional office experience, experience in a healthcare environment required. PERSONAL QUALIFICATIONS: Helpful and friendly telephone personality. Ability to proof written material accurately. Accurate data entry ability. Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader. Ability to work with a variety of professional staff and provide clerical backup as needed for that staff. Understanding of customer service. Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. Compensation details: 16-16.5 Hourly Wage PI5-
09/09/2025
Full time
Description: About us Hines is a nationwide, independent leader in personalized managed health care, focused on what's important to you-comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.'s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service. Overview As a vital first point of contact for Hines & Associates, the Medical Intake/Data Entry supports the Utilization Review Department, by performing the collection of intake information, the creation of electronic patient files and the sorting and mailing of certification letters. Specific duties may include: Answer Utilization Review line and direct to appropriate person, retrieve voicemail and transfer message to appropriate nurse Collect demographic information in order to create patient file. Print, mail, fax and copy correspondence, as necessary. Other duties as assigned. We are willing to train highly motivated, customer focus individuals! Quarterly bonus eligible! Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance. Critical Illness, accident insurance and flexible spending also available! 401k plan with company match, fully vested after 1 year. No weekends and nights! Paid Holidays Work-life balance. Remote/hybrid setting (once trained) Monday - Friday, 9:30 am - 6:00 pm shift Shift Differential Available for this shift! We offer a hybrid schedule, 2 days per week remote, after successful completion of the training period. Must be able to work in the office 5 days per week during the training period. Must be okay with traveling to Rockford for the first 4-6 weeks of training. PM21 Requirements: EDUCATION: High School Diploma or equivalent required. Courses in computers, medical terminology, data entry, word processing, and secretarial training desired. SKILLS: Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems. Bi-lingual helpful but not required. EXPERIENCE: At least one year of professional office experience, experience in a healthcare environment required. PERSONAL QUALIFICATIONS: Helpful and friendly telephone personality. Ability to proof written material accurately. Accurate data entry ability. Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader. Ability to work with a variety of professional staff and provide clerical backup as needed for that staff. Understanding of customer service. Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. Compensation details: 16-16.5 Hourly Wage PI5-
Description: About us Hines is a nationwide, independent leader in personalized managed health care, focused on what's important to you-comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.'s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service. Overview As a vital first point of contact for Hines & Associates, the Medical Intake/Data Entry supports the Utilization Review Department, by performing the collection of intake information, the creation of electronic patient files and the sorting and mailing of certification letters. Specific duties may include: Answer Utilization Review line and direct to appropriate person, retrieve voicemail and transfer message to appropriate nurse Collect demographic information in order to create patient file. Print, mail, fax and copy correspondence, as necessary. Other duties as assigned. We are willing to train highly motivated, customer focus individuals! Quarterly bonus eligible! Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance. Critical Illness, accident insurance and flexible spending also available! 401k plan with company match, fully vested after 1 year. No weekends and nights! Paid Holidays Work-life balance. Remote/hybrid setting (once trained) Monday - Friday, 9:30 am - 6:00 pm shift Shift Differential Available for this shift! We offer a hybrid schedule, 2 days per week remote, after successful completion of the training period. Must be able to work in the office 5 days per week during the training period. PM21 Requirements: EDUCATION: High School Diploma or equivalent required. Courses in computers, medical terminology, data entry, word processing, and secretarial training desired. SKILLS: Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems. Bi-lingual helpful but not required. EXPERIENCE: At least one year of professional office experience, experience in a healthcare environment required. PERSONAL QUALIFICATIONS: Helpful and friendly telephone personality. Ability to proof written material accurately. Accurate data entry ability. Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader. Ability to work with a variety of professional staff and provide clerical backup as needed for that staff. Understanding of customer service. Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. Compensation details: 16-17 Hourly Wage PIb9d2daacc54c-3663
09/09/2025
Full time
Description: About us Hines is a nationwide, independent leader in personalized managed health care, focused on what's important to you-comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.'s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service. Overview As a vital first point of contact for Hines & Associates, the Medical Intake/Data Entry supports the Utilization Review Department, by performing the collection of intake information, the creation of electronic patient files and the sorting and mailing of certification letters. Specific duties may include: Answer Utilization Review line and direct to appropriate person, retrieve voicemail and transfer message to appropriate nurse Collect demographic information in order to create patient file. Print, mail, fax and copy correspondence, as necessary. Other duties as assigned. We are willing to train highly motivated, customer focus individuals! Quarterly bonus eligible! Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance. Critical Illness, accident insurance and flexible spending also available! 401k plan with company match, fully vested after 1 year. No weekends and nights! Paid Holidays Work-life balance. Remote/hybrid setting (once trained) Monday - Friday, 9:30 am - 6:00 pm shift Shift Differential Available for this shift! We offer a hybrid schedule, 2 days per week remote, after successful completion of the training period. Must be able to work in the office 5 days per week during the training period. PM21 Requirements: EDUCATION: High School Diploma or equivalent required. Courses in computers, medical terminology, data entry, word processing, and secretarial training desired. SKILLS: Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems. Bi-lingual helpful but not required. EXPERIENCE: At least one year of professional office experience, experience in a healthcare environment required. PERSONAL QUALIFICATIONS: Helpful and friendly telephone personality. Ability to proof written material accurately. Accurate data entry ability. Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader. Ability to work with a variety of professional staff and provide clerical backup as needed for that staff. Understanding of customer service. Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. Compensation details: 16-17 Hourly Wage PIb9d2daacc54c-3663
Description: Overview: This is a highly visible and key role within the business which is responsible for excellence in implementation and management of day-to-day Client activities between Sales, National Accounts, Account Management, and Operations. It requires a highly experienced, level-headed, problem-solver who can effectively build and manage internal and external relationships. Timely and effective on-boarding of new Clients, new employer groups and new services is a daily function of the role. Designing, developing, and executing better processes and procedures is a requirement along with documentation. In this assignment, the BA&AMTL will manage a team of direct reports with responsibility to elevate the overall performance. Will act as a coach, teacher, and inspirational leader who develops enhancements benefiting the business and individuals. Additionally, will participate in leadership meetings as well as directly interface with Clients in a professional manner. Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance. Critical Illness, accident insurance and flexible spending also available! 401k plan with company match, fully vested after 1 year. No weekends and nights! Paid Holidays Work-life balance. Remote/hybrid setting (once trained) We offer a hybrid schedule, 2 days per week remote, after successful completion of the training period. Must be able to work in the office 5 days per week during the training period. RESPONSIBILITIES AND PERFORMANCE: Process, Procedures and Systems As the Business Analyst (BA) and Account Management Team (AMT) Leader success for this role will encompass acquiring deep knowledge and understanding of Hines' current processes, procedures, and systems for onboarding new Clients, new services, and daily management of existing Clients. Initially, it will include the formalized documentation of a standard operating procedure or a SOP guidebook of current practices. Upon which a GAP Analysis study shall be conducted to identify areas of concern with recommendations for improvement that create favorable returns to both Clients and the business. Recommendations shall be presented to leadership for acceptance or alteration, which are then executed in a timely manner and reflected in a revised SOP. Technology enhancements to promote system automation shall routinely be evaluated, scoped, and submitted to EVP and IT to facilitate scalability and quality improvements. PEOPLE DEVELOPMENT A key requirement in this role is to develop a strong organization of highly skilled and competent contributors. Initially to learn current roles and responsibilities of the AMT and evaluate the strengths and weaknesses of each Team member. From which build individual developmental plans and execute with objectives, goals, and metrics which will be reported minimally each quarter to Team members and EVP. Conduct weekly one-on-one meetings with staff. Actively engage with Team members in education and training to elevate their knowledge and skills. Identify new opportunities for growth with challenges delegated to members to pursue. As required institute a Performance Improvement Plan (PIP) for members not meeting "average-level" performance. As well as develop a self-based career development and succession plan. CLIENT MANAGEMENT Participates with National Accounts, Sales and Operations, to play a pivotal role in management of Client expectations on a daily basis. Requires managing day-to-day Client-related issues that include doing triage, delegation, and communication to all necessary parties. This includes direct interface with the Client and departments along with leading on TEAMS calls. Demands appropriate preparation, agenda, presentation materials, and next steps as well as professional, effective call management are expected. Learning to utilize all proprietary systems is a must have, as well as maintaining an implementation score card transparent to the organization. COMMUNICATION: Communicates with staff and Clients in a professional and positive manner. Maintains current Client implementations with detailed documentation accessible to business with daily updates as well as variance values. Keeps EVP and executive team informed of goals and progress. Maintains communication with national account and sales team on status of in progress proposals. Assists as needed with RFPs. Submits expense reports monthly by requested date. Practices appropriate discretion when traveling for best rates. SUMMARY OF RESPONSIBILITIES: Leader of the Account Management Team. Delivers on company's/department's objectives and goals, and monthly report of same. Create and execute more effective ways to conduct departmental business. Report on Clients' implementations. Report on Clients' day-to-day issues that represent opportunities or risk. Owns leadership role for all Implementations. Build progress reports for all implementations with communication to all required parties on an on-going basis. Masters Hines' proprietary systems with routine utilization of same. Masters understanding of Client reports with insight and recommendations. Identifies Client needs with recommendation for innovation. Delivers Client solutions with feedback loops from the customer. Partners with Marketing to build campaigns which reinforce Client experiences with the Hines brand value. Crafts presentations and materials for client meetings. Provides support as requested to sales in new and renewal contracts. Participate in bi-weekly sales calls with Leadership Team PERSONAL AND PROFESSIONAL: Participates in self-evaluation by identifying areas of strength and limitations and offers and accepts constructive criticism. Required to sign and honor a confidentiality statement at the time of hire and annually at the time of performance reviews. Must sign non-compete and go through yearly HIPAA training. Represents Hines professionally both inside the office, when traveling, visiting clients, and attending conferences, dinners, and client events. All other duties as assigned PM21 Requirements: QUALIFICATIONS: Bachelor's degree and experience in Process Management, Project Management, and General Management. Experience and proven record of accomplishment in managing staff with the ability to solve complex problems with an appropriate mix of quantitative analytics, insightful reasoning, balanced judgment, and people skills for successful change management. Experience or degree in change management and human relations strongly considered. Demonstrated success in designing, developing, and implementing effective and efficient work processes and procedures, showing superb communication skills and inspiring transformational change across departments. Relationship building and communication acumen including positive executive-level interaction experiences both internal and external. Ability to work effectively with people at all levels in an organization. Ability to establish objectives, goals, and metrics and monitor progress to attainment with corrective actions that lead to favorable results. Leadership role that enhances the department's performance while simultaneously developing team members skills, knowledge, and experience into higher levels of contribution. PC proficiency to include MS Office products, and other Hines' proprietary systems. Driver's License Required Remote or office based with the ability to travel to meetings. PIcb7305b98af0-4025
09/09/2025
Full time
Description: Overview: This is a highly visible and key role within the business which is responsible for excellence in implementation and management of day-to-day Client activities between Sales, National Accounts, Account Management, and Operations. It requires a highly experienced, level-headed, problem-solver who can effectively build and manage internal and external relationships. Timely and effective on-boarding of new Clients, new employer groups and new services is a daily function of the role. Designing, developing, and executing better processes and procedures is a requirement along with documentation. In this assignment, the BA&AMTL will manage a team of direct reports with responsibility to elevate the overall performance. Will act as a coach, teacher, and inspirational leader who develops enhancements benefiting the business and individuals. Additionally, will participate in leadership meetings as well as directly interface with Clients in a professional manner. Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance. Critical Illness, accident insurance and flexible spending also available! 401k plan with company match, fully vested after 1 year. No weekends and nights! Paid Holidays Work-life balance. Remote/hybrid setting (once trained) We offer a hybrid schedule, 2 days per week remote, after successful completion of the training period. Must be able to work in the office 5 days per week during the training period. RESPONSIBILITIES AND PERFORMANCE: Process, Procedures and Systems As the Business Analyst (BA) and Account Management Team (AMT) Leader success for this role will encompass acquiring deep knowledge and understanding of Hines' current processes, procedures, and systems for onboarding new Clients, new services, and daily management of existing Clients. Initially, it will include the formalized documentation of a standard operating procedure or a SOP guidebook of current practices. Upon which a GAP Analysis study shall be conducted to identify areas of concern with recommendations for improvement that create favorable returns to both Clients and the business. Recommendations shall be presented to leadership for acceptance or alteration, which are then executed in a timely manner and reflected in a revised SOP. Technology enhancements to promote system automation shall routinely be evaluated, scoped, and submitted to EVP and IT to facilitate scalability and quality improvements. PEOPLE DEVELOPMENT A key requirement in this role is to develop a strong organization of highly skilled and competent contributors. Initially to learn current roles and responsibilities of the AMT and evaluate the strengths and weaknesses of each Team member. From which build individual developmental plans and execute with objectives, goals, and metrics which will be reported minimally each quarter to Team members and EVP. Conduct weekly one-on-one meetings with staff. Actively engage with Team members in education and training to elevate their knowledge and skills. Identify new opportunities for growth with challenges delegated to members to pursue. As required institute a Performance Improvement Plan (PIP) for members not meeting "average-level" performance. As well as develop a self-based career development and succession plan. CLIENT MANAGEMENT Participates with National Accounts, Sales and Operations, to play a pivotal role in management of Client expectations on a daily basis. Requires managing day-to-day Client-related issues that include doing triage, delegation, and communication to all necessary parties. This includes direct interface with the Client and departments along with leading on TEAMS calls. Demands appropriate preparation, agenda, presentation materials, and next steps as well as professional, effective call management are expected. Learning to utilize all proprietary systems is a must have, as well as maintaining an implementation score card transparent to the organization. COMMUNICATION: Communicates with staff and Clients in a professional and positive manner. Maintains current Client implementations with detailed documentation accessible to business with daily updates as well as variance values. Keeps EVP and executive team informed of goals and progress. Maintains communication with national account and sales team on status of in progress proposals. Assists as needed with RFPs. Submits expense reports monthly by requested date. Practices appropriate discretion when traveling for best rates. SUMMARY OF RESPONSIBILITIES: Leader of the Account Management Team. Delivers on company's/department's objectives and goals, and monthly report of same. Create and execute more effective ways to conduct departmental business. Report on Clients' implementations. Report on Clients' day-to-day issues that represent opportunities or risk. Owns leadership role for all Implementations. Build progress reports for all implementations with communication to all required parties on an on-going basis. Masters Hines' proprietary systems with routine utilization of same. Masters understanding of Client reports with insight and recommendations. Identifies Client needs with recommendation for innovation. Delivers Client solutions with feedback loops from the customer. Partners with Marketing to build campaigns which reinforce Client experiences with the Hines brand value. Crafts presentations and materials for client meetings. Provides support as requested to sales in new and renewal contracts. Participate in bi-weekly sales calls with Leadership Team PERSONAL AND PROFESSIONAL: Participates in self-evaluation by identifying areas of strength and limitations and offers and accepts constructive criticism. Required to sign and honor a confidentiality statement at the time of hire and annually at the time of performance reviews. Must sign non-compete and go through yearly HIPAA training. Represents Hines professionally both inside the office, when traveling, visiting clients, and attending conferences, dinners, and client events. All other duties as assigned PM21 Requirements: QUALIFICATIONS: Bachelor's degree and experience in Process Management, Project Management, and General Management. Experience and proven record of accomplishment in managing staff with the ability to solve complex problems with an appropriate mix of quantitative analytics, insightful reasoning, balanced judgment, and people skills for successful change management. Experience or degree in change management and human relations strongly considered. Demonstrated success in designing, developing, and implementing effective and efficient work processes and procedures, showing superb communication skills and inspiring transformational change across departments. Relationship building and communication acumen including positive executive-level interaction experiences both internal and external. Ability to work effectively with people at all levels in an organization. Ability to establish objectives, goals, and metrics and monitor progress to attainment with corrective actions that lead to favorable results. Leadership role that enhances the department's performance while simultaneously developing team members skills, knowledge, and experience into higher levels of contribution. PC proficiency to include MS Office products, and other Hines' proprietary systems. Driver's License Required Remote or office based with the ability to travel to meetings. PIcb7305b98af0-4025