Guidewire Inc
Springfield, Massachusetts
Are you passionate about making a real difference? Do you thrive in leadership roles where you can inspire others and manage operations seamlessly? Guidewire, Inc. is seeking a dedicated Residential Program Manager to oversee the daily operations of our residential programs. This is a full time (40 hour) exempt position in Springfield, MA. If you're ready to lead with purpose, collaborate with an amazing team, and support the individuals we serve, this role is for you! What You'll Do: As a R esidential Program Manager , you will be at the heart of ensuring our programs run smoothly and effectively, while also leading and developing a strong, engaged team. Program Support: Oversee Daily Operations: Directly supervise, evaluate, and monitor every aspect of the residential program, ensuring its success. Handle Emergencies: Respond swiftly to emergencies, acting as the primary leader during critical moments. Ensure Goals Are Met: Take responsibility for making sure individual service goals (ISP/IAP/IEP) for those we support are achieved. Manage Shifts: Ensure all shifts are covered according to the site profile, ensuring no gaps in support. Be On-Call: Participate in a 24-hour on-call phone rotation, offering guidance during urgent situations. Staff Development and Supervision: Lead by Example: Supervise and mentor staff while reinforcing Positive Behavioral Supports (PBS) and agency values. Recruit and Develop Talent: Interview, hire, and ensure new staff are thoroughly oriented, trained, and integrated into our culture. Build Schedules: Create and oversee daily/weekly staff schedules and responsibilities to ensure smooth operations. Provide Feedback: Regularly evaluate staff performance, offering constructive feedback, and recognizing great work based on data collection. Evaluate and Grow Your Team: Complete performance evaluations on time and approve staff hours via ADP. Operational Support: Keep Things Running Smoothly: Ensure that the program maintains a preventative maintenance approach, including regular upkeep of agency vehicles and program spaces. Safety First: Promote the health and safety of residents by maintaining a clean, safe environment that complies with all health and safety regulations. Report Maintenance Needs: Work closely with the Facilities Director to ensure timely maintenance and repairs for both program sites and vehicles. Administrative Duties: Data Management: Ensure all PBS data is accurate, timely, and complete for review and use. Compliance: Ensure all agency, DDS, DMH, DCF, MRC, and MAP standards are met consistently, with no exceptions. Financial Accountability: Oversee program and individual finances, ensuring everything is properly accounted for and managed within budgetary parameters, including controlling overtime. Policies and Procedures: Stay updated on and enforce all agency policies and procedures to ensure the program operates at its best. Qualifications You'll Bring: Education/Experience: Bachelor's degree or 4 years' management experience in human services or a related field (preferred). Passion for PBS: Willingness to learn and apply Positive Behavioral Supports to help us meet our program goals. Residential Experience: Previous experience working with individuals with disabilities in residential settings (preferred). Communication Skills: Strong written and verbal communication skills to effectively manage staff and operations. Teamwork & Independence: Ability to work independently and collaborate as part of a team. Tech-Savvy: Familiarity with Microsoft Office programs (Outlook, Word, Excel, PowerPoint). Professionalism & Confidentiality: Demonstrated ability to maintain confidentiality and professionalism at all times. Non-Profit Experience: Experience working for a non-profit organization is a plus! Additional Requirements Valid driver's license and driving record that meets agency insurability and policy requirements Reliable transportation Ability to successfully pass CORI and fingerprint-based background checks S alary range : $50,349 - $54,020 annually, based on experience and qualifications Site 619 Benefits: Health, vision, dental & Life Insurance Short-term & Long-Term disability insurance 401 (K) retirement plan (with company contribution) Competitive sick, personal and vacation time 11 Paid Holidays Tuition Remission Employee Assistance Program Employee Discount Programs Candidates who are fluent in American Sign Language (ASL) are encouraged to apply. Guidewire, Inc. is an equal opportunity employer Compensation details: 0 Yearly Salary PI2a7e0bdc344d-4795
Are you passionate about making a real difference? Do you thrive in leadership roles where you can inspire others and manage operations seamlessly? Guidewire, Inc. is seeking a dedicated Residential Program Manager to oversee the daily operations of our residential programs. This is a full time (40 hour) exempt position in Springfield, MA. If you're ready to lead with purpose, collaborate with an amazing team, and support the individuals we serve, this role is for you! What You'll Do: As a R esidential Program Manager , you will be at the heart of ensuring our programs run smoothly and effectively, while also leading and developing a strong, engaged team. Program Support: Oversee Daily Operations: Directly supervise, evaluate, and monitor every aspect of the residential program, ensuring its success. Handle Emergencies: Respond swiftly to emergencies, acting as the primary leader during critical moments. Ensure Goals Are Met: Take responsibility for making sure individual service goals (ISP/IAP/IEP) for those we support are achieved. Manage Shifts: Ensure all shifts are covered according to the site profile, ensuring no gaps in support. Be On-Call: Participate in a 24-hour on-call phone rotation, offering guidance during urgent situations. Staff Development and Supervision: Lead by Example: Supervise and mentor staff while reinforcing Positive Behavioral Supports (PBS) and agency values. Recruit and Develop Talent: Interview, hire, and ensure new staff are thoroughly oriented, trained, and integrated into our culture. Build Schedules: Create and oversee daily/weekly staff schedules and responsibilities to ensure smooth operations. Provide Feedback: Regularly evaluate staff performance, offering constructive feedback, and recognizing great work based on data collection. Evaluate and Grow Your Team: Complete performance evaluations on time and approve staff hours via ADP. Operational Support: Keep Things Running Smoothly: Ensure that the program maintains a preventative maintenance approach, including regular upkeep of agency vehicles and program spaces. Safety First: Promote the health and safety of residents by maintaining a clean, safe environment that complies with all health and safety regulations. Report Maintenance Needs: Work closely with the Facilities Director to ensure timely maintenance and repairs for both program sites and vehicles. Administrative Duties: Data Management: Ensure all PBS data is accurate, timely, and complete for review and use. Compliance: Ensure all agency, DDS, DMH, DCF, MRC, and MAP standards are met consistently, with no exceptions. Financial Accountability: Oversee program and individual finances, ensuring everything is properly accounted for and managed within budgetary parameters, including controlling overtime. Policies and Procedures: Stay updated on and enforce all agency policies and procedures to ensure the program operates at its best. Qualifications You'll Bring: Education/Experience: Bachelor's degree or 4 years' management experience in human services or a related field (preferred). Passion for PBS: Willingness to learn and apply Positive Behavioral Supports to help us meet our program goals. Residential Experience: Previous experience working with individuals with disabilities in residential settings (preferred). Communication Skills: Strong written and verbal communication skills to effectively manage staff and operations. Teamwork & Independence: Ability to work independently and collaborate as part of a team. Tech-Savvy: Familiarity with Microsoft Office programs (Outlook, Word, Excel, PowerPoint). Professionalism & Confidentiality: Demonstrated ability to maintain confidentiality and professionalism at all times. Non-Profit Experience: Experience working for a non-profit organization is a plus! Additional Requirements Valid driver's license and driving record that meets agency insurability and policy requirements Reliable transportation Ability to successfully pass CORI and fingerprint-based background checks S alary range : $50,349 - $54,020 annually, based on experience and qualifications Site 619 Benefits: Health, vision, dental & Life Insurance Short-term & Long-Term disability insurance 401 (K) retirement plan (with company contribution) Competitive sick, personal and vacation time 11 Paid Holidays Tuition Remission Employee Assistance Program Employee Discount Programs Candidates who are fluent in American Sign Language (ASL) are encouraged to apply. Guidewire, Inc. is an equal opportunity employer Compensation details: 0 Yearly Salary PI2a7e0bdc344d-4795
Guidewire Inc
Chicopee, Massachusetts
Guidewire, Inc, a nonprofit human service agency serving adults with developmental disabilities in Hampden and Berkshire counties, is seeking a full time Senior Accountant to join our Finance Department. The Senior Accountant will act as the lead for Representative Payee accounting functions, apply GAAP for oversight of general ledger accounts, account reconciliations, journal entry preparation, month-end close, and financial statement preparation, review and analysis. The ideal candidate is highly organized, detail-focused, and experienced with financial records, with strong computer, writing, and interpersonal skills. The Senior Accountant will work closely with Finance staff, program teams, supported individuals, and external partners, including the Social Security Administration. This is a full-time, exempt, in-person position reporting to the Chief Financial Officer, Monday-Friday, 8:30 a.m.-4:30 p.m. The role requires confidentiality, strong organizational skills, and a welcoming presence for employees, supported individuals, and visitors. Core Job Responsibilities (not all inclusive): Oversee and maintain the Representative Payee general ledger system, including processing and approving bills, recurring payments, journal entries, and provider payments. Monitor account balances and maintain regular communication with individuals served, guardians, and Program Directors. Track and reconcile all Transaction Reports and ensure timely resolution of outstanding items. Manage annual and revised Charges for Care notifications for individuals and guardians. Maintain and oversee FMTPs (Financial Management Treatment Plans); provide training to Program Managers as needed. Ensure compliance with SSA requirements, including reporting changes and completing annual reviews. Support MassHealth redeterminations and Medicare Part D plan selections. Assist in oversight of daily accounting functions including maintaining general ledger accounts, account reconciliations, journal entry preparation, month-end closing, financial statement preparation, review and analysis. Provide backup to the Finance Director and participate in department projects as needed. Qualifications: Bachelor's degree in accounting, finance, or related field Significant experience in Representative Payee services preferred Medicaid/MassHealth or SSA related work experience preferred Excellent verbal and written communication skills Strong interpersonal skills with the ability to handle sensitive and confidential information with professionalism and discretion Excellent organizational, prioritization, and follow-up skills High attention to detail and accuracy Proficiency in Microsoft Word, Excel and Outlook Experience with Blackbaud or similar accounting software Valid driver's license Benefits: Health, vision, dental & life insurance Short-term & Long-term disability insurance 401 (K) retirement plan (with company contribution) Competitive sick, personal and vacation time 11 Paid Holidays Tuition Remission Employee Assistance & Employee Discount Program About the Agency: Guidewire, Inc is a Non-Profit Human Services Agency founded in 1982, supporting people with disabilities in community settings, enabling adults and young adults with developmental disabilities and behavioral challenges to enjoy community living. We believe everyone deserves to experience a rich and fulfilling life within their local community. Our team is here to support them with well-trained and dedicated staff guiding them every step of the way. We appreciate the dedication and talents of our staff as the source of our success. We support our staff by offering professional development opportunities, recognition of accomplishments, rewarding and engaging work. Guidewire, Inc is an equal opportunity employer Compensation details: 0 Yearly Salary PI7fe99809bf5f-7426
Guidewire, Inc, a nonprofit human service agency serving adults with developmental disabilities in Hampden and Berkshire counties, is seeking a full time Senior Accountant to join our Finance Department. The Senior Accountant will act as the lead for Representative Payee accounting functions, apply GAAP for oversight of general ledger accounts, account reconciliations, journal entry preparation, month-end close, and financial statement preparation, review and analysis. The ideal candidate is highly organized, detail-focused, and experienced with financial records, with strong computer, writing, and interpersonal skills. The Senior Accountant will work closely with Finance staff, program teams, supported individuals, and external partners, including the Social Security Administration. This is a full-time, exempt, in-person position reporting to the Chief Financial Officer, Monday-Friday, 8:30 a.m.-4:30 p.m. The role requires confidentiality, strong organizational skills, and a welcoming presence for employees, supported individuals, and visitors. Core Job Responsibilities (not all inclusive): Oversee and maintain the Representative Payee general ledger system, including processing and approving bills, recurring payments, journal entries, and provider payments. Monitor account balances and maintain regular communication with individuals served, guardians, and Program Directors. Track and reconcile all Transaction Reports and ensure timely resolution of outstanding items. Manage annual and revised Charges for Care notifications for individuals and guardians. Maintain and oversee FMTPs (Financial Management Treatment Plans); provide training to Program Managers as needed. Ensure compliance with SSA requirements, including reporting changes and completing annual reviews. Support MassHealth redeterminations and Medicare Part D plan selections. Assist in oversight of daily accounting functions including maintaining general ledger accounts, account reconciliations, journal entry preparation, month-end closing, financial statement preparation, review and analysis. Provide backup to the Finance Director and participate in department projects as needed. Qualifications: Bachelor's degree in accounting, finance, or related field Significant experience in Representative Payee services preferred Medicaid/MassHealth or SSA related work experience preferred Excellent verbal and written communication skills Strong interpersonal skills with the ability to handle sensitive and confidential information with professionalism and discretion Excellent organizational, prioritization, and follow-up skills High attention to detail and accuracy Proficiency in Microsoft Word, Excel and Outlook Experience with Blackbaud or similar accounting software Valid driver's license Benefits: Health, vision, dental & life insurance Short-term & Long-term disability insurance 401 (K) retirement plan (with company contribution) Competitive sick, personal and vacation time 11 Paid Holidays Tuition Remission Employee Assistance & Employee Discount Program About the Agency: Guidewire, Inc is a Non-Profit Human Services Agency founded in 1982, supporting people with disabilities in community settings, enabling adults and young adults with developmental disabilities and behavioral challenges to enjoy community living. We believe everyone deserves to experience a rich and fulfilling life within their local community. Our team is here to support them with well-trained and dedicated staff guiding them every step of the way. We appreciate the dedication and talents of our staff as the source of our success. We support our staff by offering professional development opportunities, recognition of accomplishments, rewarding and engaging work. Guidewire, Inc is an equal opportunity employer Compensation details: 0 Yearly Salary PI7fe99809bf5f-7426