ComTec Solutions
Rochester, New York
Description: DIRECTOR, IT SERVICES Department: Management Billable Hours Goal: N/A Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: Provides overall direction and guidance to the IT Services department with the purpose of supporting Customers in achieving their goals and objectives. The Director, IT Services directly supervises members of the department and is responsible for overall management to achieve customer satisfaction. Must interpret policies, procedures, and goals of the organization for employees. Responsible for employee performance, and development to include training and career path. REPORTS TO: Director, Operations & Finance DIRECT REPORTS: Information Technology Group ESSENTIAL FUNCTIONS: Manages IT Services department by directing and coordinating activities consistent with established goals, objectives, and policies Schedules activities to ensure customer / project timelines are met Monitors and maintains ticket & task queues to make sure customer response times are minimal, and project tasks are completed on time Maintains and improves department skill set as new technologies evolve Interviews and hires all new ITG staff Follows direction set by executive leadership Identify sales opportunities and pass the information to correct team members ADDITIONAL RESPONSIBILITIES: Drive technology strategy and innovation by identifying opportunities to leverage emerging technologies, automation, artificial intelligence, and digital solutions to improve business performance and operational effectiveness Develop and maintain an internal technology roadmap aligned with company objectives, operational priorities, and long-term growth strategies Research and evaluate emerging technologies, tools, automation platforms, and AI solutions that have the potential to enhance productivity, efficiency, customer experience, or competitive advantage Identify operational inefficiencies and develop technology-driven solutions that streamline processes, reduce costs, improve data and decision-making capabilities, and increase scalability Lead pilot programs, technology evaluations, and proof-of-concept initiatives from concept through implementation, including defining objectives, success criteria, and measurable outcomes Evaluate technology solutions based on business value, ROI, usability, scalability, security, integration requirements, and long-term sustainability Proactively identify opportunities to modernize existing systems, processes, and workflows and champion continuous improvement across the organization. Partner with leadership and cross-functional teams to translate business needs into practical technology solutions and implementation strategies Present technology recommendations, business cases, and innovation opportunities to leadership and support organization-wide adoption and change management Serve as a technology champion and strategic resource, staying current on industry trends and proactively bringing forward ideas that can advance the organization Implement and support new technologies that align with organizational objectives and improve operational effectiveness. Maintain accurate and timely daily timesheet and expense report entries and submit documentation in accordance with company requirements Perform administrative duties, including scheduling, coordination, and reporting, to support adherence to company fiscal and operational goals Perform 0ther duties as required Requirements: TECHNICAL SKILLS: Strong understanding of available tools to assist in daily tasks Ability to troubleshoot server based software issues with: - Microsoft Windows Server 2008 R2 , 2012, 2016, 2019 - Microsoft Windows Active Directory Infrastructure - On Premise Microsoft Exchange /, 2012, 2016, 2019 - Microsoft SQL Server - Microsoft Remote Desktop Services - Microsoft Hyper-V and VMWare - Major Anti-Virus solutions - Enterprise class backup solutions Strong knowledge of various server/workstation peripherals such as USB/NAS drives Strong knowledge of workstation/server hardware and software troubleshooting abilities Working knowledge of HP and Dell equipment; general understanding of storage solutions Demonstrated knowledge in troubleshooting and resolving workstation based software issues with: - Microsoft Office 2010 / 2012 / 2016 - Microsoft Office 365 - Domain and workgroup environments Knowledge and understanding of AD, DNS, the Internet and mail flow Strong knowledge of WAN/ISP architecture Strong knowledge of backup & recovery, including direct DR planning with Customers SOFT SKILLS & ABILITIES: Ability to motivate and maintain effective working relationships with staff and partners Ability to rely on experience and judgment to plan and accomplish goals Strong written and verbal communication skills Pleasant and professional demeanor in all client and internal communications Ability to multi task Intellectually resourceful with sound judgment and effective decision-making abilities Independent worker and able to work effectively on daily tasks without direct supervision Strong organization skills and ability to operate efficiently throughout daily tasks In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate Demonstrates empathy with users and professionalism at all times Work well with clients at all levels Operates with client satisfaction in mind Energy, enthusiasm and results-oriented EDUCATION, EXPERIENCE, & KNOWLEDGE: 10 or more years of experience in increasingly responsible Information Technology positions where excellent customer service and technical skills have been emphasized Progressive experience in IT Managed Services Prior experience demonstrating effective technical skills in a fast paced and growing environment Related bachelor's degree or equivalent work experience WORK ENVIRONMENT/PHYSICAL DEMANDS: Use of computer and office equipment Ability to remain calm in stressful situations Performs all administrative functions expected at this level ADDITIONAL REQUIREMENTS: Ability to schedule for evening or weekend work occasionally Valid driver's license in your state of residence and reliable personal vehicle PI8de44eead75c-9576
Description: DIRECTOR, IT SERVICES Department: Management Billable Hours Goal: N/A Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: Provides overall direction and guidance to the IT Services department with the purpose of supporting Customers in achieving their goals and objectives. The Director, IT Services directly supervises members of the department and is responsible for overall management to achieve customer satisfaction. Must interpret policies, procedures, and goals of the organization for employees. Responsible for employee performance, and development to include training and career path. REPORTS TO: Director, Operations & Finance DIRECT REPORTS: Information Technology Group ESSENTIAL FUNCTIONS: Manages IT Services department by directing and coordinating activities consistent with established goals, objectives, and policies Schedules activities to ensure customer / project timelines are met Monitors and maintains ticket & task queues to make sure customer response times are minimal, and project tasks are completed on time Maintains and improves department skill set as new technologies evolve Interviews and hires all new ITG staff Follows direction set by executive leadership Identify sales opportunities and pass the information to correct team members ADDITIONAL RESPONSIBILITIES: Drive technology strategy and innovation by identifying opportunities to leverage emerging technologies, automation, artificial intelligence, and digital solutions to improve business performance and operational effectiveness Develop and maintain an internal technology roadmap aligned with company objectives, operational priorities, and long-term growth strategies Research and evaluate emerging technologies, tools, automation platforms, and AI solutions that have the potential to enhance productivity, efficiency, customer experience, or competitive advantage Identify operational inefficiencies and develop technology-driven solutions that streamline processes, reduce costs, improve data and decision-making capabilities, and increase scalability Lead pilot programs, technology evaluations, and proof-of-concept initiatives from concept through implementation, including defining objectives, success criteria, and measurable outcomes Evaluate technology solutions based on business value, ROI, usability, scalability, security, integration requirements, and long-term sustainability Proactively identify opportunities to modernize existing systems, processes, and workflows and champion continuous improvement across the organization. Partner with leadership and cross-functional teams to translate business needs into practical technology solutions and implementation strategies Present technology recommendations, business cases, and innovation opportunities to leadership and support organization-wide adoption and change management Serve as a technology champion and strategic resource, staying current on industry trends and proactively bringing forward ideas that can advance the organization Implement and support new technologies that align with organizational objectives and improve operational effectiveness. Maintain accurate and timely daily timesheet and expense report entries and submit documentation in accordance with company requirements Perform administrative duties, including scheduling, coordination, and reporting, to support adherence to company fiscal and operational goals Perform 0ther duties as required Requirements: TECHNICAL SKILLS: Strong understanding of available tools to assist in daily tasks Ability to troubleshoot server based software issues with: - Microsoft Windows Server 2008 R2 , 2012, 2016, 2019 - Microsoft Windows Active Directory Infrastructure - On Premise Microsoft Exchange /, 2012, 2016, 2019 - Microsoft SQL Server - Microsoft Remote Desktop Services - Microsoft Hyper-V and VMWare - Major Anti-Virus solutions - Enterprise class backup solutions Strong knowledge of various server/workstation peripherals such as USB/NAS drives Strong knowledge of workstation/server hardware and software troubleshooting abilities Working knowledge of HP and Dell equipment; general understanding of storage solutions Demonstrated knowledge in troubleshooting and resolving workstation based software issues with: - Microsoft Office 2010 / 2012 / 2016 - Microsoft Office 365 - Domain and workgroup environments Knowledge and understanding of AD, DNS, the Internet and mail flow Strong knowledge of WAN/ISP architecture Strong knowledge of backup & recovery, including direct DR planning with Customers SOFT SKILLS & ABILITIES: Ability to motivate and maintain effective working relationships with staff and partners Ability to rely on experience and judgment to plan and accomplish goals Strong written and verbal communication skills Pleasant and professional demeanor in all client and internal communications Ability to multi task Intellectually resourceful with sound judgment and effective decision-making abilities Independent worker and able to work effectively on daily tasks without direct supervision Strong organization skills and ability to operate efficiently throughout daily tasks In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate Demonstrates empathy with users and professionalism at all times Work well with clients at all levels Operates with client satisfaction in mind Energy, enthusiasm and results-oriented EDUCATION, EXPERIENCE, & KNOWLEDGE: 10 or more years of experience in increasingly responsible Information Technology positions where excellent customer service and technical skills have been emphasized Progressive experience in IT Managed Services Prior experience demonstrating effective technical skills in a fast paced and growing environment Related bachelor's degree or equivalent work experience WORK ENVIRONMENT/PHYSICAL DEMANDS: Use of computer and office equipment Ability to remain calm in stressful situations Performs all administrative functions expected at this level ADDITIONAL REQUIREMENTS: Ability to schedule for evening or weekend work occasionally Valid driver's license in your state of residence and reliable personal vehicle PI8de44eead75c-9576
ComTec Solutions
Rochester, New York
Description: THIS IS AN ON-SITE POSITION JOB SUMMARY: The Internal IT & Innovation Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership. The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation. REPORTS TO: Director of Finance DIRECT REPORTS: None ESSENTIAL FUNCTIONS: INTERNAL IT OPERATIONS Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure. Manage user lifecycle (onboarding/offboarding, permissions, account administration). Deploy and support laptops, desktops, mobile devices, and peripherals. Perform patching, upgrades, refresh cycles, and routine system maintenance. Monitor system performance, security, and backups. Maintain accurate documentation of configurations and procedures. Ensure compliance with internal IT policies and change management processes. 2. SUPPORT & SERVICE MANAGEMENT Serve as primary internal IT support resource (Tier 1-3). Manage ticket intake, resolution, documentation, and escalation. Provide professional support to employees at all levels. Identify and reduce recurring technical issues. Provide occasional after-hours support as needed. Technology Strategy & Innovation Develop and maintain an internal technology roadmap aligned with company goals. Research emerging tools, automation platforms, and AI solutions. Identify operational inefficiencies and propose technology-driven improvements. Lead pilot programs and proof-of-concept initiatives. Evaluate solutions based on ROI, usability, scalability, and security. Present recommendations to leadership and support organization-wide adoption. Track and report measurable outcomes from innovation initiatives. 3. SUCCESS MEASURES Stable and secure internal IT environment Timely issue resolution and high employee satisfaction Reduction in recurring support issues Successful rollout and adoption of new technologies Measurable operational improvements ADDITIONAL RESPONSIBILITIES: Adhere to departmental policies for reporting and managing requests and change control Maintain daily timesheet and expense report entries and submit them accurately and timely Other duties as required Requirements: TECHNICAL SKILLS & EXPERIENCE: Strong working knowledge of: Microsoft Windows Server Microsoft Active Directory (AD, DNS, Group Policy) Microsoft 365 & Exchange Microsoft Intune Windows Desktop OS VPN and remote access solutions Endpoint security platforms Backup and disaster recovery systems Wi-Fi and LAN networking fundamentals HP and Dell hardware environments Understanding of internet architecture and mail flow Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred. SOFT SKILLS & COMPENTENCIES: Strong technical troubleshooting skills Organized and process-oriented Clear communicator Strategic thinker with hands-on execution ability Independent, accountable, and collaborative EDUCATION & QUALIFICATIONS: Qualifications 3-5 years of progressive IT experience Strong systems administration background Experience supporting Microsoft 365 and Windows environments Experience implementing or evaluating new technologies preferred Associate or Bachelor's degree in IT-related field preferred Preferred Certifications: CompTIA A, Microsoft 365 Certified, Azure Administrator, or equivalent WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS: Primarily office-based work using standard computer equipment Ability to remain calm and effective during time-sensitive situations Occasional evening or weekend work as needed Valid driver's license and reliable transportation Compensation details: 33.63-43.27 Hourly Wage PI829db5136e1e-57385c143e31-5e48-4549-b2d185386
Description: THIS IS AN ON-SITE POSITION JOB SUMMARY: The Internal IT & Innovation Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership. The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation. REPORTS TO: Director of Finance DIRECT REPORTS: None ESSENTIAL FUNCTIONS: INTERNAL IT OPERATIONS Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure. Manage user lifecycle (onboarding/offboarding, permissions, account administration). Deploy and support laptops, desktops, mobile devices, and peripherals. Perform patching, upgrades, refresh cycles, and routine system maintenance. Monitor system performance, security, and backups. Maintain accurate documentation of configurations and procedures. Ensure compliance with internal IT policies and change management processes. 2. SUPPORT & SERVICE MANAGEMENT Serve as primary internal IT support resource (Tier 1-3). Manage ticket intake, resolution, documentation, and escalation. Provide professional support to employees at all levels. Identify and reduce recurring technical issues. Provide occasional after-hours support as needed. Technology Strategy & Innovation Develop and maintain an internal technology roadmap aligned with company goals. Research emerging tools, automation platforms, and AI solutions. Identify operational inefficiencies and propose technology-driven improvements. Lead pilot programs and proof-of-concept initiatives. Evaluate solutions based on ROI, usability, scalability, and security. Present recommendations to leadership and support organization-wide adoption. Track and report measurable outcomes from innovation initiatives. 3. SUCCESS MEASURES Stable and secure internal IT environment Timely issue resolution and high employee satisfaction Reduction in recurring support issues Successful rollout and adoption of new technologies Measurable operational improvements ADDITIONAL RESPONSIBILITIES: Adhere to departmental policies for reporting and managing requests and change control Maintain daily timesheet and expense report entries and submit them accurately and timely Other duties as required Requirements: TECHNICAL SKILLS & EXPERIENCE: Strong working knowledge of: Microsoft Windows Server Microsoft Active Directory (AD, DNS, Group Policy) Microsoft 365 & Exchange Microsoft Intune Windows Desktop OS VPN and remote access solutions Endpoint security platforms Backup and disaster recovery systems Wi-Fi and LAN networking fundamentals HP and Dell hardware environments Understanding of internet architecture and mail flow Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred. SOFT SKILLS & COMPENTENCIES: Strong technical troubleshooting skills Organized and process-oriented Clear communicator Strategic thinker with hands-on execution ability Independent, accountable, and collaborative EDUCATION & QUALIFICATIONS: Qualifications 3-5 years of progressive IT experience Strong systems administration background Experience supporting Microsoft 365 and Windows environments Experience implementing or evaluating new technologies preferred Associate or Bachelor's degree in IT-related field preferred Preferred Certifications: CompTIA A, Microsoft 365 Certified, Azure Administrator, or equivalent WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS: Primarily office-based work using standard computer equipment Ability to remain calm and effective during time-sensitive situations Occasional evening or weekend work as needed Valid driver's license and reliable transportation Compensation details: 33.63-43.27 Hourly Wage PI829db5136e1e-57385c143e31-5e48-4549-b2d185386