Description: Purpose of this position To sell glassybaby and accessories, promote the brand, share glassybaby giving message, provide excellent customer service in person, over the phone and email and demonstrate sustained competence and accuracy in POS use and financial transaction accountability and inventory management. Primary Duties Sell glassybaby and accessories in retail store to achieve store sales goals and promote the glassybaby brand. Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed. Packaging glassybaby/rockers/drinkers Provide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor. Operate Point of Sale software with attention to all aspects of reconciliation and accuracy in opening and closing protocol. Possess the ability to troubleshoot transactional problems, physical problems with the POS and any relevant equipment, and convey in writing to the appropriate parties any problems that cannot be solved onsite. Process transfer requests, put out product When processing the sale please ask for a name + email to enter into the POS for every transaction. no john/jane doe. glassybaby to be lit at all times in the stores Promote events (in-store and out) and rentals, and other glassybaby services and promotions, in order to increase sales. Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, in order to spread brand-awareness and increase sales. Read emails + replying when necessary Anything else assigned share glassybaby giving Every glassybaby goes back to the glassybaby foundation giving arm of glassybaby How much glassybaby has given back to charities share who our monthly, quarterly partners are Talk about baby grants glassybaby events: Acknowledge each guest. Promote and sell products Provide excellent customer service Share giving message Act as an amiable, informed, and helpful representative of glassybaby Ensure that event leaves customers excited about the company, the product, the facility, and the quality of the glassybaby team Act as a backup to the events staff if needed during events stores with hotshops Share the glass blowing process Know daily what the glass blowers are making + share with customers put out glassybaby with names for glass blowers to know what they are making daily Maintain a clean space for customers to watch Communicate with manager and other sale associate about customer inquiries as needed. Act as an amiable, informed, and helpful representative of glassybaby. Inventory management - exchanges, accurately put in correct information into POS, and help with inventory monthly inventory when asked, daily cycle counts Requirements: Knowledge, Skill, and Abilities Work as a proactive, supportive, self-directed team member, upholding a positive attitude. P Perform work in a team environment, not solely as an individual contributor. Knowledgeable about the glassybaby products and how they are created. Strong organizational skills with a high standard of attention to detail. Professional, courteous, and clear verbal communication skills. Initiative-taker and proactive; able to work independently without supervision. Excellent work ethic. Punctual Ability to think quickly and critically, with excellent problem-solving skills. Ability to manage difficult situations calmly, professionally, and respectfully Basic knowledge of Microsoft Office products Know how to operate an iPhone, iPad + outlook Read and address emails + replying when necessary NetSuite and Shopify software Education, Experience, Certifications, Licenses High School diploma, equivalent or enrollment preferred. Customer service experience preferred. Luxury brand sales experience preferred. Experience with NetSuite, and Shopify- preferred Physical Demands Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds and use a step ladder. Frequent standing and walking. Must be able to work in conditions that are impacted by weather and climate. Must be able to speak and hear well enough to conduct conversations. Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to work in an environment where noise level is usually moderate. Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline Benefits Paid Sick time 401K with a company match AccessPerks Compensation details: 18-18 Hourly Wage PIa918453eacab-5207
08/13/2026
Full time
Description: Purpose of this position To sell glassybaby and accessories, promote the brand, share glassybaby giving message, provide excellent customer service in person, over the phone and email and demonstrate sustained competence and accuracy in POS use and financial transaction accountability and inventory management. Primary Duties Sell glassybaby and accessories in retail store to achieve store sales goals and promote the glassybaby brand. Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed. Packaging glassybaby/rockers/drinkers Provide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor. Operate Point of Sale software with attention to all aspects of reconciliation and accuracy in opening and closing protocol. Possess the ability to troubleshoot transactional problems, physical problems with the POS and any relevant equipment, and convey in writing to the appropriate parties any problems that cannot be solved onsite. Process transfer requests, put out product When processing the sale please ask for a name + email to enter into the POS for every transaction. no john/jane doe. glassybaby to be lit at all times in the stores Promote events (in-store and out) and rentals, and other glassybaby services and promotions, in order to increase sales. Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, in order to spread brand-awareness and increase sales. Read emails + replying when necessary Anything else assigned share glassybaby giving Every glassybaby goes back to the glassybaby foundation giving arm of glassybaby How much glassybaby has given back to charities share who our monthly, quarterly partners are Talk about baby grants glassybaby events: Acknowledge each guest. Promote and sell products Provide excellent customer service Share giving message Act as an amiable, informed, and helpful representative of glassybaby Ensure that event leaves customers excited about the company, the product, the facility, and the quality of the glassybaby team Act as a backup to the events staff if needed during events stores with hotshops Share the glass blowing process Know daily what the glass blowers are making + share with customers put out glassybaby with names for glass blowers to know what they are making daily Maintain a clean space for customers to watch Communicate with manager and other sale associate about customer inquiries as needed. Act as an amiable, informed, and helpful representative of glassybaby. Inventory management - exchanges, accurately put in correct information into POS, and help with inventory monthly inventory when asked, daily cycle counts Requirements: Knowledge, Skill, and Abilities Work as a proactive, supportive, self-directed team member, upholding a positive attitude. P Perform work in a team environment, not solely as an individual contributor. Knowledgeable about the glassybaby products and how they are created. Strong organizational skills with a high standard of attention to detail. Professional, courteous, and clear verbal communication skills. Initiative-taker and proactive; able to work independently without supervision. Excellent work ethic. Punctual Ability to think quickly and critically, with excellent problem-solving skills. Ability to manage difficult situations calmly, professionally, and respectfully Basic knowledge of Microsoft Office products Know how to operate an iPhone, iPad + outlook Read and address emails + replying when necessary NetSuite and Shopify software Education, Experience, Certifications, Licenses High School diploma, equivalent or enrollment preferred. Customer service experience preferred. Luxury brand sales experience preferred. Experience with NetSuite, and Shopify- preferred Physical Demands Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds and use a step ladder. Frequent standing and walking. Must be able to work in conditions that are impacted by weather and climate. Must be able to speak and hear well enough to conduct conversations. Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to work in an environment where noise level is usually moderate. Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline Benefits Paid Sick time 401K with a company match AccessPerks Compensation details: 18-18 Hourly Wage PIa918453eacab-5207
Description: Purpose of the Position: Manage the equipment and hardware needs for a high-volume production glass hot shop. Source equipment and materials, or, design, fabricate and provide equipment or hardware needed. Oversight and management of general maintenance and mechanical issues in the hot shop. Primary Duties: Furnaces Start charging furnaces at beginning of shift, increasing furnace temperature Fill glass tanks with pre-heated cullet from cullet annealers. This is typically between 500 and 1800 pounds of glass in total. Collect cullet (typically 12 bags per load) from storage area Refill each 25lb chute and place in cullet annealer Be sure charge is on time and run program on furnaces Annealers Unload glassybaby from annealer and set annealer programs Check elements/fuses in both annealers to ensure they are working properly Run program on annealers Unload babies into tubs and set annealer program When unloading an event, tape each piece and write the person's name on it Shop Maintenance Shop maintenance including sweep, hose, and squeegee shop Re-organize and replace all furniture Straighten blow pipes as time permits Empty hot shop garbage cans Cork any necessary molds (2-4 molds, typically) Unload any unused color from color box Fully load color box and indicate on color sheet which color is which Make sure gas lines are turned off and bled Retrieve tubs from shed Sweep, hose, and squeegee shop (including behind the hood) Turn off lights and make sure all doors are locked Sunday's Extra Duties Arrive at scheduled time and turn up furnaces to begin charging Completely empty and refill glass tank designated for that week Cork as many molds as possible Empty the pipe trough Help with any odd jobs where tech might need assistance Requirements: Knowledge, Skill, and Abilities Ability to multitask, managing many different projects with varying degrees of urgency and frequent changes. High standards and attention to detail Ability to think quickly and critically, with excellent problem-solving skills. Self-starter and proactive; ability to work independently without supervision Education, Experience, Certifications, Licenses HS Diploma or equivalent Mechanical training a plus Previous hot shop work Physical Demands Ability to lift 55lbs frequently Frequent standing, walking, bending, stopping, crouching and climbing Frequent use of hands to grasp and handle Courteous with clear verbal and written communication Ability to work without supervision Ability to work in work environment where noise level is usually moderate Ability to work nights and weekends Benefits Paid sick time 401K with a company Match AccessPerks Employee Discount Program Compensation details: 22-22 Hourly Wage PId8217bd3e77d-5204
08/13/2026
Full time
Description: Purpose of the Position: Manage the equipment and hardware needs for a high-volume production glass hot shop. Source equipment and materials, or, design, fabricate and provide equipment or hardware needed. Oversight and management of general maintenance and mechanical issues in the hot shop. Primary Duties: Furnaces Start charging furnaces at beginning of shift, increasing furnace temperature Fill glass tanks with pre-heated cullet from cullet annealers. This is typically between 500 and 1800 pounds of glass in total. Collect cullet (typically 12 bags per load) from storage area Refill each 25lb chute and place in cullet annealer Be sure charge is on time and run program on furnaces Annealers Unload glassybaby from annealer and set annealer programs Check elements/fuses in both annealers to ensure they are working properly Run program on annealers Unload babies into tubs and set annealer program When unloading an event, tape each piece and write the person's name on it Shop Maintenance Shop maintenance including sweep, hose, and squeegee shop Re-organize and replace all furniture Straighten blow pipes as time permits Empty hot shop garbage cans Cork any necessary molds (2-4 molds, typically) Unload any unused color from color box Fully load color box and indicate on color sheet which color is which Make sure gas lines are turned off and bled Retrieve tubs from shed Sweep, hose, and squeegee shop (including behind the hood) Turn off lights and make sure all doors are locked Sunday's Extra Duties Arrive at scheduled time and turn up furnaces to begin charging Completely empty and refill glass tank designated for that week Cork as many molds as possible Empty the pipe trough Help with any odd jobs where tech might need assistance Requirements: Knowledge, Skill, and Abilities Ability to multitask, managing many different projects with varying degrees of urgency and frequent changes. High standards and attention to detail Ability to think quickly and critically, with excellent problem-solving skills. Self-starter and proactive; ability to work independently without supervision Education, Experience, Certifications, Licenses HS Diploma or equivalent Mechanical training a plus Previous hot shop work Physical Demands Ability to lift 55lbs frequently Frequent standing, walking, bending, stopping, crouching and climbing Frequent use of hands to grasp and handle Courteous with clear verbal and written communication Ability to work without supervision Ability to work in work environment where noise level is usually moderate Ability to work nights and weekends Benefits Paid sick time 401K with a company Match AccessPerks Employee Discount Program Compensation details: 22-22 Hourly Wage PId8217bd3e77d-5204
Description: Purpose of this position To sell glassybaby and accessories, promote the brand, share glassybaby giving message, provide excellent customer service in person, over the phone and email and demonstrate sustained competence and accuracy in POS use and financial transaction accountability and inventory management. Primary Duties Sell glassybaby and accessories in retail store to achieve store sales goals and promote the glassybaby brand. Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed. Packaging glassybaby/rockers/drinkers Provide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor. Operate Point of Sale software with attention to all aspects of reconciliation and accuracy in opening and closing protocol. Possess the ability to troubleshoot transactional problems, physical problems with the POS and any relevant equipment, and convey in writing to the appropriate parties any problems that cannot be solved onsite. Process transfer requests, put out product When processing the sale please ask for a name + email to enter into the POS for every transaction. no john/jane doe. glassybaby to be lit at all times in the stores Promote events (in-store and out) and rentals, and other glassybaby services and promotions, in order to increase sales. Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, in order to spread brand-awareness and increase sales. Read emails + replying when necessary Anything else assigned share glassybaby giving Every glassybaby goes back to the glassybaby foundation giving arm of glassybaby How much glassybaby has given back to charities share who our monthly, quarterly partners are Talk about baby grants glassybaby events: Acknowledge each guest. Promote and sell products Provide excellent customer service Share giving message Act as an amiable, informed, and helpful representative of glassybaby Ensure that event leaves customers excited about the company, the product, the facility, and the quality of the glassybaby team Act as a backup to the events staff if needed during events stores with hotshops Share the glass blowing process Know daily what the glass blowers are making + share with customers put out glassybaby with names for glass blowers to know what they are making daily Maintain a clean space for customers to watch Communicate with manager and other sale associate about customer inquiries as needed. Act as an amiable, informed, and helpful representative of glassybaby. Inventory management - exchanges, accurately put in correct information into POS, and help with inventory monthly inventory when asked, daily cycle counts Requirements: Knowledge, Skill, and Abilities Work as a proactive, supportive, self-directed team member, upholding a positive attitude. Perform work in a team environment, not solely as an individual contributor. Knowledgeable about the glassybaby products and how they are created. Strong organizational skills with a high standard of attention to detail. Professional, courteous, and clear verbal communication skills. Initiative-taker and proactive; able to work independently without supervision. Excellent work ethic. Punctual Ability to think quickly and critically, with excellent problem-solving skills. Ability to manage difficult situations calmly, professionally, and respectfully Basic knowledge of Microsoft Office products Know how to operate an iPhone, iPad + outlook Read and address emails + replying when necessary NetSuite and Shopify software Education, Experience, Certifications, Licenses High School diploma, equivalent or enrollment preferred. Customer service experience preferred. Luxury brand sales experience preferred. Experience with NetSuite, and Shopify- preferred Physical Demands Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds and use a step ladder. Frequent standing and walking. Must be able to work in conditions that are impacted by weather and climate. Must be able to speak and hear well enough to conduct conversations. Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to work in an environment where noise level is usually moderate. Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline Compensation details: 21-21 Hourly Wage PI2c7f9fee096c-2715
08/12/2026
Full time
Description: Purpose of this position To sell glassybaby and accessories, promote the brand, share glassybaby giving message, provide excellent customer service in person, over the phone and email and demonstrate sustained competence and accuracy in POS use and financial transaction accountability and inventory management. Primary Duties Sell glassybaby and accessories in retail store to achieve store sales goals and promote the glassybaby brand. Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed. Packaging glassybaby/rockers/drinkers Provide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor. Operate Point of Sale software with attention to all aspects of reconciliation and accuracy in opening and closing protocol. Possess the ability to troubleshoot transactional problems, physical problems with the POS and any relevant equipment, and convey in writing to the appropriate parties any problems that cannot be solved onsite. Process transfer requests, put out product When processing the sale please ask for a name + email to enter into the POS for every transaction. no john/jane doe. glassybaby to be lit at all times in the stores Promote events (in-store and out) and rentals, and other glassybaby services and promotions, in order to increase sales. Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, in order to spread brand-awareness and increase sales. Read emails + replying when necessary Anything else assigned share glassybaby giving Every glassybaby goes back to the glassybaby foundation giving arm of glassybaby How much glassybaby has given back to charities share who our monthly, quarterly partners are Talk about baby grants glassybaby events: Acknowledge each guest. Promote and sell products Provide excellent customer service Share giving message Act as an amiable, informed, and helpful representative of glassybaby Ensure that event leaves customers excited about the company, the product, the facility, and the quality of the glassybaby team Act as a backup to the events staff if needed during events stores with hotshops Share the glass blowing process Know daily what the glass blowers are making + share with customers put out glassybaby with names for glass blowers to know what they are making daily Maintain a clean space for customers to watch Communicate with manager and other sale associate about customer inquiries as needed. Act as an amiable, informed, and helpful representative of glassybaby. Inventory management - exchanges, accurately put in correct information into POS, and help with inventory monthly inventory when asked, daily cycle counts Requirements: Knowledge, Skill, and Abilities Work as a proactive, supportive, self-directed team member, upholding a positive attitude. Perform work in a team environment, not solely as an individual contributor. Knowledgeable about the glassybaby products and how they are created. Strong organizational skills with a high standard of attention to detail. Professional, courteous, and clear verbal communication skills. Initiative-taker and proactive; able to work independently without supervision. Excellent work ethic. Punctual Ability to think quickly and critically, with excellent problem-solving skills. Ability to manage difficult situations calmly, professionally, and respectfully Basic knowledge of Microsoft Office products Know how to operate an iPhone, iPad + outlook Read and address emails + replying when necessary NetSuite and Shopify software Education, Experience, Certifications, Licenses High School diploma, equivalent or enrollment preferred. Customer service experience preferred. Luxury brand sales experience preferred. Experience with NetSuite, and Shopify- preferred Physical Demands Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds and use a step ladder. Frequent standing and walking. Must be able to work in conditions that are impacted by weather and climate. Must be able to speak and hear well enough to conduct conversations. Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to work in an environment where noise level is usually moderate. Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline Compensation details: 21-21 Hourly Wage PI2c7f9fee096c-2715
Description: Purpose of this position To sell glassybaby and accessories, promote the brand, share glassybaby giving message, provide excellent customer service in person, over the phone and email and demonstrate sustained competence and accuracy in POS use and financial transaction accountability and inventory management. Primary Duties Sell glassybaby and accessories in retail store to achieve store sales goals and promote the glassybaby brand. Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed. Packaging glassybaby/rockers/drinkers Provide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor. Operate Point of Sale software with attention to all aspects of reconciliation and accuracy in opening and closing protocol. Possess the ability to troubleshoot transactional problems, physical problems with the POS and any relevant equipment, and convey in writing to the appropriate parties any problems that cannot be solved onsite. Process transfer requests, put out product When processing the sale please ask for a name + email to enter into the POS for every transaction. no john/jane doe. glassybaby to be lit at all times in the stores Promote events (in-store and out) and rentals, and other glassybaby services and promotions, in order to increase sales. Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, in order to spread brand-awareness and increase sales. Read emails + replying when necessary Anything else assigned share glassybaby giving Every glassybaby goes back to the glassybaby foundation giving arm of glassybaby How much glassybaby has given back to charities share who our monthly, quarterly partners are Talk about baby grants Requirements: Knowledge, Skill, and Abilities Work as a proactive, supportive, self-directed team member, upholding a positive attitude. P Perform work in a team environment, not solely as an individual contributor. Knowledgeable about the glassybaby products and how they are created. Strong organizational skills with a high standard of attention to detail. Professional, courteous, and clear verbal communication skills. Initiative-taker and proactive; able to work independently without supervision. Excellent work ethic. Punctual Ability to think quickly and critically, with excellent problem-solving skills. Ability to manage difficult situations calmly, professionally, and respectfully Basic knowledge of Microsoft Office products Know how to operate an iPhone, iPad + outlook Read and address emails + replying when necessary NetSuite and Shopify software Education, Experience, Certifications, Licenses High School diploma, equivalent or enrollment preferred. Customer service experience preferred. Luxury brand sales experience preferred. Experience with NetSuite, and Shopify- preferred Physical Demands Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds and use a step ladder. Frequent standing and walking. Must be able to work in conditions that are impacted by weather and climate. Must be able to speak and hear well enough to conduct conversations. Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to work in an environment where noise level is usually moderate. Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline Benefits Paid sick time 401K with a company match AccessPerks Employee Discount Compensation details: 18-18 Hourly Wage PI940194a8fe14-2470
08/11/2026
Full time
Description: Purpose of this position To sell glassybaby and accessories, promote the brand, share glassybaby giving message, provide excellent customer service in person, over the phone and email and demonstrate sustained competence and accuracy in POS use and financial transaction accountability and inventory management. Primary Duties Sell glassybaby and accessories in retail store to achieve store sales goals and promote the glassybaby brand. Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed. Packaging glassybaby/rockers/drinkers Provide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor. Operate Point of Sale software with attention to all aspects of reconciliation and accuracy in opening and closing protocol. Possess the ability to troubleshoot transactional problems, physical problems with the POS and any relevant equipment, and convey in writing to the appropriate parties any problems that cannot be solved onsite. Process transfer requests, put out product When processing the sale please ask for a name + email to enter into the POS for every transaction. no john/jane doe. glassybaby to be lit at all times in the stores Promote events (in-store and out) and rentals, and other glassybaby services and promotions, in order to increase sales. Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, in order to spread brand-awareness and increase sales. Read emails + replying when necessary Anything else assigned share glassybaby giving Every glassybaby goes back to the glassybaby foundation giving arm of glassybaby How much glassybaby has given back to charities share who our monthly, quarterly partners are Talk about baby grants Requirements: Knowledge, Skill, and Abilities Work as a proactive, supportive, self-directed team member, upholding a positive attitude. P Perform work in a team environment, not solely as an individual contributor. Knowledgeable about the glassybaby products and how they are created. Strong organizational skills with a high standard of attention to detail. Professional, courteous, and clear verbal communication skills. Initiative-taker and proactive; able to work independently without supervision. Excellent work ethic. Punctual Ability to think quickly and critically, with excellent problem-solving skills. Ability to manage difficult situations calmly, professionally, and respectfully Basic knowledge of Microsoft Office products Know how to operate an iPhone, iPad + outlook Read and address emails + replying when necessary NetSuite and Shopify software Education, Experience, Certifications, Licenses High School diploma, equivalent or enrollment preferred. Customer service experience preferred. Luxury brand sales experience preferred. Experience with NetSuite, and Shopify- preferred Physical Demands Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds and use a step ladder. Frequent standing and walking. Must be able to work in conditions that are impacted by weather and climate. Must be able to speak and hear well enough to conduct conversations. Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to work in an environment where noise level is usually moderate. Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline Benefits Paid sick time 401K with a company match AccessPerks Employee Discount Compensation details: 18-18 Hourly Wage PI940194a8fe14-2470
Description: Purpose for the Position: The Store Lead supports the day-to-day operation of the Madrona store and serves as the primary on-site contact when the Regional Retail Manager is not present. This role creates and manages the store schedule with Regional Retail Manager approval, provides daily direction to Sales Associates, supports sales and customer service, and helps maintain store, merchandising, inventory, and event standards. This role will also coordinate the on-site execution of Madrona events, ensuring the space, staffing, supplies, and guest experience are prepared and well organized. Requirements: Sales and Customer Service Provide excellent customer service and consistently represent the glassybaby brand. Support the team in working toward daily and monthly sales goals. Share product knowledge and glassybaby stories with customers. Support customer outreach, promotions, product launches, and community activities. Address routine customer questions and escalate larger concerns to the Regional Retail Manager. Team Support Provide daily direction and support to Sales Associates. Lead by example in customer service, teamwork, and store standards. Help train employees on product knowledge, POS/Shopify, and daily store procedures. Communicate attendance, conduct, or performance concerns to the Regional Retail Manager. Help communicate company priorities and information to the store team. Scheduling and Staffing Create and maintain the store schedule based on business needs, employee availability, events, and approved labor guidelines. Submit schedules and significant schedule changes to the Regional Retail Manager for approval. Coordinate daily coverage, shift changes, and call-out needs. Communicate staffing gaps, overtime risks, availability concerns, and time-off requests to the Regional Retail Manager. Ensure appropriate coverage for product launches, events, inventory counts, and other business needs. Store Operations Support opening, closing, and daily store procedures. Help maintain store cleanliness, organization, supplies, and merchandising. Support receiving, replenishment, transfers, and inventory counts. Ensure daily procedures, cash-handling practices, and safety standards are followed. Communicate inventory, maintenance, and operational concerns to the Regional Retail Manager. Events Coordinate the on-site setup and execution of approved Madrona events. Work with the Regional Retail Manager and internal partners to confirm event timing, staffing, and operational needs. Schedule event staff and submit staffing plans for approval. Ensure event spaces, guest areas, and facilities are clean, organized, and ready. Coordinate necessary event supplies and equipment, including tables, chairs, sales terminals, and waivers. Support guest arrival, flow, customer service, and sales during events. Help pack and ship customer-made glass when applicable. Communicate event issues, emergencies, or additional support needs promptly. Support event cleanup and return the space to normal store operations. Communication Share relevant sales, customer, staffing, event, and store updates with the Regional Retail Manager. Communicate store needs and business opportunities in a timely manner. Escalate issues that require additional approval, support, or follow-up. Knowledge, Skill, and Abilities Strong customer service and communication skills. Ability to provide direction and support to others. Professional, dependable, and courteous. Organized and able to manage schedules, events, and daily priorities. Proactive and comfortable asking for support when needed. Ability to work effectively with store employees and internal partners. Education, Experience, Certifications, Licenses High school diploma or GED. Retail or customer service experience required. Previous lead or supervisory experience preferred. Experience coordinating events preferred. Experience with scheduling, POS systems, merchandising, and inventory preferred. Flexible availability, including evenings, weekends, holidays, inventory counts, and events. Physical Demands Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds. Frequent standing and walking. Frequent bending, reaching, and use of hands to handle merchandise and event equipment. Ability to work in conditions affected by weather and climate. Ability to communicate clearly with customers, employees, and event guests. Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work in an environment where the noise level is usually moderate. Benefits Medical/Vision, Dental, STD and Paid Life Insurance with AD&D 401K with Match HSA/FSA Options Voluntary Life Insurance/AD&D, Supplemental Insurance PTO/Paid Holiday and Paid Floating Holiday AccessPerks Compensation details: 26-26 Hourly Wage PIe4cf3221bb79-8771
08/07/2026
Full time
Description: Purpose for the Position: The Store Lead supports the day-to-day operation of the Madrona store and serves as the primary on-site contact when the Regional Retail Manager is not present. This role creates and manages the store schedule with Regional Retail Manager approval, provides daily direction to Sales Associates, supports sales and customer service, and helps maintain store, merchandising, inventory, and event standards. This role will also coordinate the on-site execution of Madrona events, ensuring the space, staffing, supplies, and guest experience are prepared and well organized. Requirements: Sales and Customer Service Provide excellent customer service and consistently represent the glassybaby brand. Support the team in working toward daily and monthly sales goals. Share product knowledge and glassybaby stories with customers. Support customer outreach, promotions, product launches, and community activities. Address routine customer questions and escalate larger concerns to the Regional Retail Manager. Team Support Provide daily direction and support to Sales Associates. Lead by example in customer service, teamwork, and store standards. Help train employees on product knowledge, POS/Shopify, and daily store procedures. Communicate attendance, conduct, or performance concerns to the Regional Retail Manager. Help communicate company priorities and information to the store team. Scheduling and Staffing Create and maintain the store schedule based on business needs, employee availability, events, and approved labor guidelines. Submit schedules and significant schedule changes to the Regional Retail Manager for approval. Coordinate daily coverage, shift changes, and call-out needs. Communicate staffing gaps, overtime risks, availability concerns, and time-off requests to the Regional Retail Manager. Ensure appropriate coverage for product launches, events, inventory counts, and other business needs. Store Operations Support opening, closing, and daily store procedures. Help maintain store cleanliness, organization, supplies, and merchandising. Support receiving, replenishment, transfers, and inventory counts. Ensure daily procedures, cash-handling practices, and safety standards are followed. Communicate inventory, maintenance, and operational concerns to the Regional Retail Manager. Events Coordinate the on-site setup and execution of approved Madrona events. Work with the Regional Retail Manager and internal partners to confirm event timing, staffing, and operational needs. Schedule event staff and submit staffing plans for approval. Ensure event spaces, guest areas, and facilities are clean, organized, and ready. Coordinate necessary event supplies and equipment, including tables, chairs, sales terminals, and waivers. Support guest arrival, flow, customer service, and sales during events. Help pack and ship customer-made glass when applicable. Communicate event issues, emergencies, or additional support needs promptly. Support event cleanup and return the space to normal store operations. Communication Share relevant sales, customer, staffing, event, and store updates with the Regional Retail Manager. Communicate store needs and business opportunities in a timely manner. Escalate issues that require additional approval, support, or follow-up. Knowledge, Skill, and Abilities Strong customer service and communication skills. Ability to provide direction and support to others. Professional, dependable, and courteous. Organized and able to manage schedules, events, and daily priorities. Proactive and comfortable asking for support when needed. Ability to work effectively with store employees and internal partners. Education, Experience, Certifications, Licenses High school diploma or GED. Retail or customer service experience required. Previous lead or supervisory experience preferred. Experience coordinating events preferred. Experience with scheduling, POS systems, merchandising, and inventory preferred. Flexible availability, including evenings, weekends, holidays, inventory counts, and events. Physical Demands Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds. Frequent standing and walking. Frequent bending, reaching, and use of hands to handle merchandise and event equipment. Ability to work in conditions affected by weather and climate. Ability to communicate clearly with customers, employees, and event guests. Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work in an environment where the noise level is usually moderate. Benefits Medical/Vision, Dental, STD and Paid Life Insurance with AD&D 401K with Match HSA/FSA Options Voluntary Life Insurance/AD&D, Supplemental Insurance PTO/Paid Holiday and Paid Floating Holiday AccessPerks Compensation details: 26-26 Hourly Wage PIe4cf3221bb79-8771
Description: The Store Lead supports the day-to-day operation of the store and serves as the primary on-site contact when the Regional Retail Manager is not present. This role creates and manages the store schedule with Regional Retail Manager approval, provides daily direction to Sales Associates, supports sales and customer service, and helps maintain store, merchandising, and inventory standards. Requirements: Primary Duties: Sales and Customer Service Provide excellent customer service and consistently represent the glassybaby brand. Support the team in working towards daily and monthly sales goals. Share product knowledge and glassybaby stories with customers. Support customer outreach, promotions, product launches, and community activities. Address routine customer questions and escalate larger concerns to the Regional Retail Manager. Team Support Provide daily direction and support to Sales Associates. Lead by example in customer service, teamwork, and store standards. Help train employees on product knowledge, POS/Shopify, and daily store procedures. Communicate attendance, conduct, or performance concerns to the Regional Retail Manager. Help ensure company priorities and information are clearly communicated to the store team. Scheduling and Staffing Create and maintain the store schedule based on business needs, employee availability, events, and approved labor guidelines. Submit schedules and significant schedule changes to the Regional Retail Manager for approval. Coordinate daily coverage, shift changes, and call-out needs. Communicate staffing gaps, overtime risks, availability concerns, and time-off requests to the Regional Retail Manager. Ensure appropriate coverage for product launches, events, inventory counts, and other business needs. Store Operations Support opening, closing, and daily store procedures. Help maintain store cleanliness, organization, supplies, and merchandising. Support receiving, replenishment, transfers, and inventory counts. Ensure daily procedures, cash-handling practices, and safety standards are followed. Communicate inventory, maintenance, and operational concerns to the Regional Retail Manager. Communication Share relevant sales, customer, staffing, and store updates with the Regional Retail Manager. Communicate store needs and business opportunities in a timely manner. Escalate issues that require additional approval, support, or follow-up. Knowledge, Skill, and Abilities Strong customer service and communication skills. Ability to provide direction and support to others. Professional, dependable, and courteous. Organized and able to manage schedules and daily priorities. Proactive and comfortable asking for support when needed. Ability to work effectively as part of a team. Education, Experience, Certifications, Licenses High school diploma or GED. Retail or customer service experience required. Previous lead or supervisory experience preferred. Experience with scheduling, POS systems, merchandising, and inventory preferred. Flexible availability, including evenings, weekends, holidays, inventory counts, and events. Physical Demands Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds. Frequent standing and walking. Frequent bending, reaching, and use of hands to handle merchandise. Ability to work in conditions affected by weather and climate. Ability to communicate clearly with customers and employees. Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work in an environment where the noise level is usually moderate. Benefits Medical/Vision, Dental, STD and Paid Life Insurance with AD&D 401K with Match HSA/FSA Options Voluntary Life Insurance/AD&D, Supplemental Insurance PTO/Paid Holiday and Paid Floating Holiday AccessPerks Compensation details: 26-26 Hourly Wage PI2bf49d5fc5-
08/07/2026
Full time
Description: The Store Lead supports the day-to-day operation of the store and serves as the primary on-site contact when the Regional Retail Manager is not present. This role creates and manages the store schedule with Regional Retail Manager approval, provides daily direction to Sales Associates, supports sales and customer service, and helps maintain store, merchandising, and inventory standards. Requirements: Primary Duties: Sales and Customer Service Provide excellent customer service and consistently represent the glassybaby brand. Support the team in working towards daily and monthly sales goals. Share product knowledge and glassybaby stories with customers. Support customer outreach, promotions, product launches, and community activities. Address routine customer questions and escalate larger concerns to the Regional Retail Manager. Team Support Provide daily direction and support to Sales Associates. Lead by example in customer service, teamwork, and store standards. Help train employees on product knowledge, POS/Shopify, and daily store procedures. Communicate attendance, conduct, or performance concerns to the Regional Retail Manager. Help ensure company priorities and information are clearly communicated to the store team. Scheduling and Staffing Create and maintain the store schedule based on business needs, employee availability, events, and approved labor guidelines. Submit schedules and significant schedule changes to the Regional Retail Manager for approval. Coordinate daily coverage, shift changes, and call-out needs. Communicate staffing gaps, overtime risks, availability concerns, and time-off requests to the Regional Retail Manager. Ensure appropriate coverage for product launches, events, inventory counts, and other business needs. Store Operations Support opening, closing, and daily store procedures. Help maintain store cleanliness, organization, supplies, and merchandising. Support receiving, replenishment, transfers, and inventory counts. Ensure daily procedures, cash-handling practices, and safety standards are followed. Communicate inventory, maintenance, and operational concerns to the Regional Retail Manager. Communication Share relevant sales, customer, staffing, and store updates with the Regional Retail Manager. Communicate store needs and business opportunities in a timely manner. Escalate issues that require additional approval, support, or follow-up. Knowledge, Skill, and Abilities Strong customer service and communication skills. Ability to provide direction and support to others. Professional, dependable, and courteous. Organized and able to manage schedules and daily priorities. Proactive and comfortable asking for support when needed. Ability to work effectively as part of a team. Education, Experience, Certifications, Licenses High school diploma or GED. Retail or customer service experience required. Previous lead or supervisory experience preferred. Experience with scheduling, POS systems, merchandising, and inventory preferred. Flexible availability, including evenings, weekends, holidays, inventory counts, and events. Physical Demands Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds. Frequent standing and walking. Frequent bending, reaching, and use of hands to handle merchandise. Ability to work in conditions affected by weather and climate. Ability to communicate clearly with customers and employees. Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work in an environment where the noise level is usually moderate. Benefits Medical/Vision, Dental, STD and Paid Life Insurance with AD&D 401K with Match HSA/FSA Options Voluntary Life Insurance/AD&D, Supplemental Insurance PTO/Paid Holiday and Paid Floating Holiday AccessPerks Compensation details: 26-26 Hourly Wage PI2bf49d5fc5-
Description: The Store Lead supports the day-to-day operation of the store and serves as the primary on-site contact when the Regional Retail Manager is not present. This role creates and manages the store schedule with Regional Retail Manager approval, provides daily direction to Sales Associates, supports sales and customer service, and helps maintain store, merchandising, and inventory standards. Requirements: Primary Duties: Sales and Customer Service Provide excellent customer service and consistently represent the glassybaby brand. Support the team in working towards daily and monthly sales goals. Share product knowledge and glassybaby stories with customers. Support customer outreach, promotions, product launches, and community activities. Address routine customer questions and escalate larger concerns to the Regional Retail Manager. Team Support Provide daily direction and support to Sales Associates. Lead by example in customer service, teamwork, and store standards. Help train employees on product knowledge, POS/Shopify, and daily store procedures. Communicate attendance, conduct, or performance concerns to the Regional Retail Manager. Help ensure company priorities and information are clearly communicated to the store team. Scheduling and Staffing Create and maintain the store schedule based on business needs, employee availability, events, and approved labor guidelines. Submit schedules and significant schedule changes to the Regional Retail Manager for approval. Coordinate daily coverage, shift changes, and call-out needs. Communicate staffing gaps, overtime risks, availability concerns, and time-off requests to the Regional Retail Manager. Ensure appropriate coverage for product launches, events, inventory counts, and other business needs. Store Operations Support opening, closing, and daily store procedures. Help maintain store cleanliness, organization, supplies, and merchandising. Support receiving, replenishment, transfers, and inventory counts. Ensure daily procedures, cash-handling practices, and safety standards are followed. Communicate inventory, maintenance, and operational concerns to the Regional Retail Manager. Communication Share relevant sales, customer, staffing, and store updates with the Regional Retail Manager. Communicate store needs and business opportunities in a timely manner. Escalate issues that require additional approval, support, or follow-up. Knowledge, Skill, and Abilities Strong customer service and communication skills. Ability to provide direction and support to others. Professional, dependable, and courteous. Organized and able to manage schedules and daily priorities. Proactive and comfortable asking for support when needed. Ability to work effectively as part of a team. Education, Experience, Certifications, Licenses High school diploma or GED. Retail or customer service experience required. Previous lead or supervisory experience preferred. Experience with scheduling, POS systems, merchandising, and inventory preferred. Flexible availability, including evenings, weekends, holidays, inventory counts, and events. Physical Demands Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds. Frequent standing and walking. Frequent bending, reaching, and use of hands to handle merchandise. Ability to work in conditions affected by weather and climate. Ability to communicate clearly with customers and employees. Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work in an environment where the noise level is usually moderate. Benefits Medical/Vision, Dental, STD and Paid Life Insurance with AD&D 401K with Match HSA/FSA Options Voluntary Life Insurance/AD&D, Supplemental Insurance PTO/Paid Holiday and Paid Floating Holiday AccessPerks Compensation details: 26-26 Hourly Wage PI75d4e288010d-8766
08/07/2026
Full time
Description: The Store Lead supports the day-to-day operation of the store and serves as the primary on-site contact when the Regional Retail Manager is not present. This role creates and manages the store schedule with Regional Retail Manager approval, provides daily direction to Sales Associates, supports sales and customer service, and helps maintain store, merchandising, and inventory standards. Requirements: Primary Duties: Sales and Customer Service Provide excellent customer service and consistently represent the glassybaby brand. Support the team in working towards daily and monthly sales goals. Share product knowledge and glassybaby stories with customers. Support customer outreach, promotions, product launches, and community activities. Address routine customer questions and escalate larger concerns to the Regional Retail Manager. Team Support Provide daily direction and support to Sales Associates. Lead by example in customer service, teamwork, and store standards. Help train employees on product knowledge, POS/Shopify, and daily store procedures. Communicate attendance, conduct, or performance concerns to the Regional Retail Manager. Help ensure company priorities and information are clearly communicated to the store team. Scheduling and Staffing Create and maintain the store schedule based on business needs, employee availability, events, and approved labor guidelines. Submit schedules and significant schedule changes to the Regional Retail Manager for approval. Coordinate daily coverage, shift changes, and call-out needs. Communicate staffing gaps, overtime risks, availability concerns, and time-off requests to the Regional Retail Manager. Ensure appropriate coverage for product launches, events, inventory counts, and other business needs. Store Operations Support opening, closing, and daily store procedures. Help maintain store cleanliness, organization, supplies, and merchandising. Support receiving, replenishment, transfers, and inventory counts. Ensure daily procedures, cash-handling practices, and safety standards are followed. Communicate inventory, maintenance, and operational concerns to the Regional Retail Manager. Communication Share relevant sales, customer, staffing, and store updates with the Regional Retail Manager. Communicate store needs and business opportunities in a timely manner. Escalate issues that require additional approval, support, or follow-up. Knowledge, Skill, and Abilities Strong customer service and communication skills. Ability to provide direction and support to others. Professional, dependable, and courteous. Organized and able to manage schedules and daily priorities. Proactive and comfortable asking for support when needed. Ability to work effectively as part of a team. Education, Experience, Certifications, Licenses High school diploma or GED. Retail or customer service experience required. Previous lead or supervisory experience preferred. Experience with scheduling, POS systems, merchandising, and inventory preferred. Flexible availability, including evenings, weekends, holidays, inventory counts, and events. Physical Demands Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds. Frequent standing and walking. Frequent bending, reaching, and use of hands to handle merchandise. Ability to work in conditions affected by weather and climate. Ability to communicate clearly with customers and employees. Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work in an environment where the noise level is usually moderate. Benefits Medical/Vision, Dental, STD and Paid Life Insurance with AD&D 401K with Match HSA/FSA Options Voluntary Life Insurance/AD&D, Supplemental Insurance PTO/Paid Holiday and Paid Floating Holiday AccessPerks Compensation details: 26-26 Hourly Wage PI75d4e288010d-8766