Glassybaby
Seattle, Washington
Purpose of the Position: The Store Manager is the business owner of the store, responsible for driving sales performance, leading a high-performing team, and providing exceptional customer experience. This role oversees all aspects of the store, including sales, staffing, merchandising, operations, and customer engagement, while bringing the glassybaby brand and mission to life every day. Primary Duties: Store Performance & Sales Leadership Own and deliver monthly and annual sales goals Analyze business performance and adjust strategies to drive results Lead the team to achieve sales, service, and productivity goals Drive clienteling to build repeat business and customer loyalty Share regular sales insights and performance updates with leadership Team Leadership & Development Hire, onboard, train, and develop a high-performing team Set clear expectations and hold team accountable to results and behaviors Coach performance in real time and provide ongoing feedback Create schedules aligned to sales goals and labor targets Foster a positive, professional, inclusive, and high-energy store culture Customer Experience & Brand Representation Deliver exceptional and consistent customer service Lead by example on the sales floor Confidently share the glassybaby brand story, mission, and product knowledge Resolve customer issues with empathy and professionalism Merchandising & Store Standards Maintain store presentation, cleanliness, and merchandising to brand standards Execute weekly visual direction and seasonal updates Ensure the store is always customer-ready Store Events & Customer Outreach Plan and execute monthly in-store events and activations to drive traffic and sales Conduct outreach to support event attendance and engagement Partner with leadership and marketing on key brand moments and launches Leverage events to build relationships, increase repeat visits, and grow the customer base Inventory & Operations Own inventory flow in and out of the store to optimize sales and minimize shrink Execute inventory counts, transfers, and reconciliations accurately Partner with warehouse, production, and accounting teams as needed Ensure operational processes and systems are followed consistently Community Engagement Build and maintain strong relationships with local customers and community Represent the brand within the local market Drive customer retention through ongoing engagement and service Knowledge, Skill and Abilities Proven ability to drive sales through team leadership, clienteling, and customer connection Strong leadership skills with the ability to coach, develop, and hold teams accountable to results Excellent communication, organization, and problem-solving skills Proactive, self-starter with a strong ownership mindset and follow-through Ability to manage multiple priorities, timelines, and competing demands in a fast-paced environment Comfortable working through ambiguity in a growing and evolving organization Ability to plan and execute in-store events and activations that drive traffic and engagement Strong interpersonal skills with the ability to build relationships within the local community Comfortable using data and reporting to assess performance and adjust strategies Ability to work a flexible schedule, including evenings, weekends, and select holidays Education, Experience, Certifications, Licenses 5+ years of retail experience, with 2-3+ years in a leadership role Proven ability to drive sales and manage overall store performance Strong understanding of retail operations, merchandising, and customer experience Experience with clienteling, customer outreach, or in-store events/activations preferred Ability to analyze business performance using retail reporting and metrics Experience with Shopify or similar POS and retail systems preferred Bachelor's degree or equivalent experience preferred Physical Demands Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds. Frequent standing and walking for extended periods of time. Must be able to work in conditions that are impacted by weather and climate. Benefits Medical/Vision, Dental, STD, and Paid Life Insurance and AD&D Voluntary Insurance Options 401K with a Match HSA/FSA Plans Paid Holiday, floating holidays and FTO Access Perks Employee Discount Compensation details: 80168.4-80168.4 Yearly Salary PI193febea5-
Purpose of the Position: The Store Manager is the business owner of the store, responsible for driving sales performance, leading a high-performing team, and providing exceptional customer experience. This role oversees all aspects of the store, including sales, staffing, merchandising, operations, and customer engagement, while bringing the glassybaby brand and mission to life every day. Primary Duties: Store Performance & Sales Leadership Own and deliver monthly and annual sales goals Analyze business performance and adjust strategies to drive results Lead the team to achieve sales, service, and productivity goals Drive clienteling to build repeat business and customer loyalty Share regular sales insights and performance updates with leadership Team Leadership & Development Hire, onboard, train, and develop a high-performing team Set clear expectations and hold team accountable to results and behaviors Coach performance in real time and provide ongoing feedback Create schedules aligned to sales goals and labor targets Foster a positive, professional, inclusive, and high-energy store culture Customer Experience & Brand Representation Deliver exceptional and consistent customer service Lead by example on the sales floor Confidently share the glassybaby brand story, mission, and product knowledge Resolve customer issues with empathy and professionalism Merchandising & Store Standards Maintain store presentation, cleanliness, and merchandising to brand standards Execute weekly visual direction and seasonal updates Ensure the store is always customer-ready Store Events & Customer Outreach Plan and execute monthly in-store events and activations to drive traffic and sales Conduct outreach to support event attendance and engagement Partner with leadership and marketing on key brand moments and launches Leverage events to build relationships, increase repeat visits, and grow the customer base Inventory & Operations Own inventory flow in and out of the store to optimize sales and minimize shrink Execute inventory counts, transfers, and reconciliations accurately Partner with warehouse, production, and accounting teams as needed Ensure operational processes and systems are followed consistently Community Engagement Build and maintain strong relationships with local customers and community Represent the brand within the local market Drive customer retention through ongoing engagement and service Knowledge, Skill and Abilities Proven ability to drive sales through team leadership, clienteling, and customer connection Strong leadership skills with the ability to coach, develop, and hold teams accountable to results Excellent communication, organization, and problem-solving skills Proactive, self-starter with a strong ownership mindset and follow-through Ability to manage multiple priorities, timelines, and competing demands in a fast-paced environment Comfortable working through ambiguity in a growing and evolving organization Ability to plan and execute in-store events and activations that drive traffic and engagement Strong interpersonal skills with the ability to build relationships within the local community Comfortable using data and reporting to assess performance and adjust strategies Ability to work a flexible schedule, including evenings, weekends, and select holidays Education, Experience, Certifications, Licenses 5+ years of retail experience, with 2-3+ years in a leadership role Proven ability to drive sales and manage overall store performance Strong understanding of retail operations, merchandising, and customer experience Experience with clienteling, customer outreach, or in-store events/activations preferred Ability to analyze business performance using retail reporting and metrics Experience with Shopify or similar POS and retail systems preferred Bachelor's degree or equivalent experience preferred Physical Demands Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds. Frequent standing and walking for extended periods of time. Must be able to work in conditions that are impacted by weather and climate. Benefits Medical/Vision, Dental, STD, and Paid Life Insurance and AD&D Voluntary Insurance Options 401K with a Match HSA/FSA Plans Paid Holiday, floating holidays and FTO Access Perks Employee Discount Compensation details: 80168.4-80168.4 Yearly Salary PI193febea5-
Glassybaby
Seattle, Washington
The Store Manager, Madrona operates as the business owner of the location, responsible for driving both retail performance and the events business. This role oversees all aspects of the store, including sales, merchandising, staffing, operations, and event strategy, planning, and execution. The Manager ensures a seamless integration of retail and events to drive revenue, build community, and deliver an exceptional brand experience. Primary Duties: Store Performance & Sales Leadership Own and deliver monthly and annual sales goals Lead by example on the sales floor during peak periods Drive conversion, units per transaction, and repeat business Monitor business performance and adjust strategies to achieve targets Team Leadership & Staffing Hire, train, and develop a high-performing team Create and manage schedules aligned to business needs and events Coach team in real time to drive sales and elevate service Foster a positive, accountable, professional, and customer-focused culture Merchandising & Store Experience Maintain visual merchandising and store presentation standards Execute seasonal storytelling and product flow Ensure store is always clean, organized, and customer-ready Operations & Inventory Management Oversee inventory accuracy, transfers, and replenishment Ensure operational processes and systems are followed consistently Partner with internal teams (warehouse, production, accounting) as needed Event Strategy, Outreach & Roadmap Ownership Own and drive the Madrona events roadmap, including monthly and seasonal planning Proactively generate event opportunities through outreach Field and manage inbound event inquiries and bookings Build and maintain a consistent pipeline of events that support revenue and traffic goals Event Planning & Coordination Own event calendar, scheduling, and prioritization Coordinate event logistics including staffing, setup, and key vendor needs Partner with internal teams (marketing, production, operations) to ensure event readiness Event Execution & Experience Leadership Lead all on-site event execution and act as host and brand ambassador Ensure events reflect brand standards and deliver a high-quality guest experience Manage guest flow and overall event operations Community Engagement & Customer Growth Build strong local relationships and partnerships Position Madrona as a community hub for connection and events Convert event guests into repeat customers through great customer service and follow-up The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this work. This is not an exhaustive list of all duties and responsibilities. glassybaby management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Knowledge, Skill, and Abilities Strong leadership skills with the ability to coach, develop, and inspire a high-performing team Excellent verbal and written communication skills with the ability to represent the brand professionally Highly organized with the ability to manage multiple priorities, timelines, and competing demands Self-starter with a proactive, ownership mindset and strong follow-through Ability to build relationships and create meaningful connections with customers, partners, and the local community Proven ability to manage both day-to-day operations and longer-term business initiatives (including events) Strong problem-solving skills and the ability to navigate challenges with professionalism and sound judgment Ability to manage demanding situations and maintain a positive, solutions-oriented approach Strong customer service orientation with a focus on delivering an exceptional experience Comfortable working in a fast-paced, dynamic environment with evolving priorities Basic math and business acumen skills (sales tracking, percentages, and performance metrics) Ability to work a flexible schedule, including evenings, weekends, and holidays as required for retail and events Education, Experience, Certifications, Licenses Bachelor's degree or equivalent experience preferred 5+ years of retail experience, with at least 2-3 years in a leadership role Proven experience driving sales and managing store or business performance Experience with event planning, community partnerships, or business development Demonstrated ability to build relationships and generate new business opportunities Experience working in a fast-paced, customer-focused environment Shopify or similar POS/retail systems experience preferred Physical Demands Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds Frequent standing and walking for extended periods of time Ability to move, set up, and break down store fixtures and event materials Frequent use of hands to handle, position, and organize merchandise and event elements Ability to reach, bend, and move items at various heights (below, at, and above waist level) Ability to communicate effectively in person and over the phone Visual acuity to perform tasks such as reading labels, operating systems, and maintaining store standards Ability to work in a retail environment with moderate noise levels Benefits Medical/Vision, Dental, STD, Paid Life Insurance and AD&D Voluntary Insurance programs available HSA and FSA plans available Paid holiday, floating holidays and FTO Access Perks 401K with a Match Employee discount Compensation details: 80168.4-80168.4 Yearly Salary PIf4a1b488bd8f-1739
The Store Manager, Madrona operates as the business owner of the location, responsible for driving both retail performance and the events business. This role oversees all aspects of the store, including sales, merchandising, staffing, operations, and event strategy, planning, and execution. The Manager ensures a seamless integration of retail and events to drive revenue, build community, and deliver an exceptional brand experience. Primary Duties: Store Performance & Sales Leadership Own and deliver monthly and annual sales goals Lead by example on the sales floor during peak periods Drive conversion, units per transaction, and repeat business Monitor business performance and adjust strategies to achieve targets Team Leadership & Staffing Hire, train, and develop a high-performing team Create and manage schedules aligned to business needs and events Coach team in real time to drive sales and elevate service Foster a positive, accountable, professional, and customer-focused culture Merchandising & Store Experience Maintain visual merchandising and store presentation standards Execute seasonal storytelling and product flow Ensure store is always clean, organized, and customer-ready Operations & Inventory Management Oversee inventory accuracy, transfers, and replenishment Ensure operational processes and systems are followed consistently Partner with internal teams (warehouse, production, accounting) as needed Event Strategy, Outreach & Roadmap Ownership Own and drive the Madrona events roadmap, including monthly and seasonal planning Proactively generate event opportunities through outreach Field and manage inbound event inquiries and bookings Build and maintain a consistent pipeline of events that support revenue and traffic goals Event Planning & Coordination Own event calendar, scheduling, and prioritization Coordinate event logistics including staffing, setup, and key vendor needs Partner with internal teams (marketing, production, operations) to ensure event readiness Event Execution & Experience Leadership Lead all on-site event execution and act as host and brand ambassador Ensure events reflect brand standards and deliver a high-quality guest experience Manage guest flow and overall event operations Community Engagement & Customer Growth Build strong local relationships and partnerships Position Madrona as a community hub for connection and events Convert event guests into repeat customers through great customer service and follow-up The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this work. This is not an exhaustive list of all duties and responsibilities. glassybaby management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Knowledge, Skill, and Abilities Strong leadership skills with the ability to coach, develop, and inspire a high-performing team Excellent verbal and written communication skills with the ability to represent the brand professionally Highly organized with the ability to manage multiple priorities, timelines, and competing demands Self-starter with a proactive, ownership mindset and strong follow-through Ability to build relationships and create meaningful connections with customers, partners, and the local community Proven ability to manage both day-to-day operations and longer-term business initiatives (including events) Strong problem-solving skills and the ability to navigate challenges with professionalism and sound judgment Ability to manage demanding situations and maintain a positive, solutions-oriented approach Strong customer service orientation with a focus on delivering an exceptional experience Comfortable working in a fast-paced, dynamic environment with evolving priorities Basic math and business acumen skills (sales tracking, percentages, and performance metrics) Ability to work a flexible schedule, including evenings, weekends, and holidays as required for retail and events Education, Experience, Certifications, Licenses Bachelor's degree or equivalent experience preferred 5+ years of retail experience, with at least 2-3 years in a leadership role Proven experience driving sales and managing store or business performance Experience with event planning, community partnerships, or business development Demonstrated ability to build relationships and generate new business opportunities Experience working in a fast-paced, customer-focused environment Shopify or similar POS/retail systems experience preferred Physical Demands Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds Frequent standing and walking for extended periods of time Ability to move, set up, and break down store fixtures and event materials Frequent use of hands to handle, position, and organize merchandise and event elements Ability to reach, bend, and move items at various heights (below, at, and above waist level) Ability to communicate effectively in person and over the phone Visual acuity to perform tasks such as reading labels, operating systems, and maintaining store standards Ability to work in a retail environment with moderate noise levels Benefits Medical/Vision, Dental, STD, Paid Life Insurance and AD&D Voluntary Insurance programs available HSA and FSA plans available Paid holiday, floating holidays and FTO Access Perks 401K with a Match Employee discount Compensation details: 80168.4-80168.4 Yearly Salary PIf4a1b488bd8f-1739