Hershey Entertainment & Resorts Company
Hershey, Pennsylvania
Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner. The Resorts Business Development Manager plays a vital role in generating qualified group business leads for The Hotel Hershey, Hershey Lodge, and Hershey Country Club. This role is responsible for driving group guest rooms revenue growth through lead generation by making outbound prospecting efforts. This position will also assist sales managers to support current clients, events, and other sales initiatives. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more! Job Duties: Initiate a minimum of 350 outbound calls to corporations, associations, and other organizations per week through various resources provided and identified to promote and sell the products and services of The Hotel Hershey, Hershey Lodge, and Hershey Country Club. Identify client needs and concerns and offer solutions through resorts sales offerings. Qualify and distribute leads to sales managers and assist in generating prospect lists for their direct sales efforts. Maintain a strong understanding of the company's products and services to effectively communicate the value of our properties and destination to potential clients. Log and track all call interactions, outcomes, and follow-up tasks in our CRM (Customer Relationship Management) system. Report on weekly call activity and performance metrics (e.g., number of calls made). Provide onsite client support, including site tours and greeting clients. Assist with sales blitzes, FAMs, and client events. Develop sales skills to handle inquiries in the absence of sales managers. Perform other duties as assigned. Qualifications: 18 years of age or older. Must have a valid Drivers' License Experience in the Hospitality/Travel & Tourism industry or general sales experience Bachelor's degree - Business Administration, Hospitality Management, Marketing Relevant work experience can be substituted for education - 4 years Knowledge, Skills, and Abilities: Skilled in working independently, in a team, and across departments. Must be self-motivated. Must have strong interpersonal and communication skills, both written and verbal. Must be detail-oriented with strong organizational skills. Familiarity with the company and products/services offered. Skilled in handling multiple priorities. Proficient in Google Suite and Microsoft Office Excel and Word; Amadeus experience preferred. Must maintain a professional image representative of Hershey Entertainment & Resorts Company. Job Demands: While performing the duties of this job, the employee is required to: Reaching Forward Occasional ( Climbing Stairs Occasional ( Lifting Occasional ( Reaching Overhead Occasional ( Finger Dexterity Constant (>67%) Hand/Eye Coordination Constant (>67%) Stooping Occasional ( Bending Occasional ( Sitting Constant (>67%) Standing Occasional ( Walking Occasional ( Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner. The Resorts Business Development Manager plays a vital role in generating qualified group business leads for The Hotel Hershey, Hershey Lodge, and Hershey Country Club. This role is responsible for driving group guest rooms revenue growth through lead generation by making outbound prospecting efforts. This position will also assist sales managers to support current clients, events, and other sales initiatives. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more! Job Duties: Initiate a minimum of 350 outbound calls to corporations, associations, and other organizations per week through various resources provided and identified to promote and sell the products and services of The Hotel Hershey, Hershey Lodge, and Hershey Country Club. Identify client needs and concerns and offer solutions through resorts sales offerings. Qualify and distribute leads to sales managers and assist in generating prospect lists for their direct sales efforts. Maintain a strong understanding of the company's products and services to effectively communicate the value of our properties and destination to potential clients. Log and track all call interactions, outcomes, and follow-up tasks in our CRM (Customer Relationship Management) system. Report on weekly call activity and performance metrics (e.g., number of calls made). Provide onsite client support, including site tours and greeting clients. Assist with sales blitzes, FAMs, and client events. Develop sales skills to handle inquiries in the absence of sales managers. Perform other duties as assigned. Qualifications: 18 years of age or older. Must have a valid Drivers' License Experience in the Hospitality/Travel & Tourism industry or general sales experience Bachelor's degree - Business Administration, Hospitality Management, Marketing Relevant work experience can be substituted for education - 4 years Knowledge, Skills, and Abilities: Skilled in working independently, in a team, and across departments. Must be self-motivated. Must have strong interpersonal and communication skills, both written and verbal. Must be detail-oriented with strong organizational skills. Familiarity with the company and products/services offered. Skilled in handling multiple priorities. Proficient in Google Suite and Microsoft Office Excel and Word; Amadeus experience preferred. Must maintain a professional image representative of Hershey Entertainment & Resorts Company. Job Demands: While performing the duties of this job, the employee is required to: Reaching Forward Occasional ( Climbing Stairs Occasional ( Lifting Occasional ( Reaching Overhead Occasional ( Finger Dexterity Constant (>67%) Hand/Eye Coordination Constant (>67%) Stooping Occasional ( Bending Occasional ( Sitting Constant (>67%) Standing Occasional ( Walking Occasional ( Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hershey Entertainment & Resorts Company
Hershey, Pennsylvania
Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members. A Hersheypark Call Center Supervisor maintains accountability for the employee and guest experience of the Call Center. This position works in a team environment with other Call Center Employees, Supervisors, and Area Supervisors. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID! Job Duties (Duties marked with an asterisk are essential functions of this job): Conduct Guest Experience shift meetings with employees, supervisors, and area supervisors Maintain a clean work area including preparing and sweeping queue areas, work stations, walkways/paths are free of debris, and removal of trash when necessary Communicate with supervisor(s) regarding staffing needs and coordinate a team member's break schedule. Ensure employees are trained at their assigned location and have proper documentation Adhere to Guest Experience standard operating procedures and maintain proficiency in all forms of Galaxy, including Order Entry, Point of Sale, Contract, and Payment Plan options, as well as Guest Recovery Agent positions. Maintain, complete, and audit proper documentation, including Arrears reporting, opening/closing checklists, training checklists, phone order entry, season pass record entry, and inventory sheets Conduct the required amount of internal audits and quality assurance assessments Coach employees and administer disciplinary action when necessary Provide our guests with exceptional guest services, resolve all guest inquiries in a timely matter (including collaborating with other departments when needed), and adhere to department and company service expectations Initiate positive guest interactions both in person and on the phone, and maintain a thorough working knowledge of Hersheypark guest programs, including the accessibility program, and upsell applicable programs Assist with guest correspondence via email Perform other duties as assigned Qualifications: Must be 18 years of age or older on the date of applying Previous experience in a Call Center environment, hospitality, or guest services Knowledge, Skills, and Abilities: Must be proficient in the use of Google Workspace applications Must have strong conflict resolution and problem-solving skills Must be able to successfully attend and complete all department training requirements Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios Must be comfortable with the use of electronic equipment and digital ticketing software Must have the ability to remain alert and vigilant at all times Must display a positive attitude, an eagerness to learn, and a professional image in compliance with Hershey Entertainment & Resorts guidelines Must have the ability to safeguard confidential information Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others Job Demands: Must be able to work flexible hours, including mornings, evenings, weekends, and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day. Must be able to maintain at least one (1) weekend day (Friday-Sunday) Labor Day through the beginning of November Physical requirements include sitting for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers) Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer Licenses & Certifications Required Basic CC Security Child Labor Law Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members. A Hersheypark Call Center Supervisor maintains accountability for the employee and guest experience of the Call Center. This position works in a team environment with other Call Center Employees, Supervisors, and Area Supervisors. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID! Job Duties (Duties marked with an asterisk are essential functions of this job): Conduct Guest Experience shift meetings with employees, supervisors, and area supervisors Maintain a clean work area including preparing and sweeping queue areas, work stations, walkways/paths are free of debris, and removal of trash when necessary Communicate with supervisor(s) regarding staffing needs and coordinate a team member's break schedule. Ensure employees are trained at their assigned location and have proper documentation Adhere to Guest Experience standard operating procedures and maintain proficiency in all forms of Galaxy, including Order Entry, Point of Sale, Contract, and Payment Plan options, as well as Guest Recovery Agent positions. Maintain, complete, and audit proper documentation, including Arrears reporting, opening/closing checklists, training checklists, phone order entry, season pass record entry, and inventory sheets Conduct the required amount of internal audits and quality assurance assessments Coach employees and administer disciplinary action when necessary Provide our guests with exceptional guest services, resolve all guest inquiries in a timely matter (including collaborating with other departments when needed), and adhere to department and company service expectations Initiate positive guest interactions both in person and on the phone, and maintain a thorough working knowledge of Hersheypark guest programs, including the accessibility program, and upsell applicable programs Assist with guest correspondence via email Perform other duties as assigned Qualifications: Must be 18 years of age or older on the date of applying Previous experience in a Call Center environment, hospitality, or guest services Knowledge, Skills, and Abilities: Must be proficient in the use of Google Workspace applications Must have strong conflict resolution and problem-solving skills Must be able to successfully attend and complete all department training requirements Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios Must be comfortable with the use of electronic equipment and digital ticketing software Must have the ability to remain alert and vigilant at all times Must display a positive attitude, an eagerness to learn, and a professional image in compliance with Hershey Entertainment & Resorts guidelines Must have the ability to safeguard confidential information Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others Job Demands: Must be able to work flexible hours, including mornings, evenings, weekends, and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day. Must be able to maintain at least one (1) weekend day (Friday-Sunday) Labor Day through the beginning of November Physical requirements include sitting for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers) Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer Licenses & Certifications Required Basic CC Security Child Labor Law Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.