Rehab Medical

Title: Business Support Representative Job Category: Insurance Requisition Number: BUSIN002067 Job Type: Full-Time Indianapolis, IN, 46240, United States Description Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day. As we continue to expand our reach, we're looking to add individuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you're supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact. Why You Should Apply: We offer health, dental, and vision benefits plus HSA incentives 401 (k) match with personal finance seminars and one-on-one assistance Tuition Reimbursement Training and Orientation at our Headquarters in Indianapolis Mentorship Onboarding Program Employee Recognition Program Leadership Development Program Health and well-being initiatives through our Employee Assistance Program For prompt communication, we encourage applicants to opt into texting during the application process. The Position: We are looking for a Business Support Representative to join our growing team! Overview: The Business Support Specialist serves as a centralized escalation resource for Sales, Field Operations, and Revenue Cycle teams when standard workflows are disrupted. This role is responsible for researching and resolving complex issues, providing guidance on payer requirements and policies, supporting process improvements, and ensuring exceptional service to both internal and external customers. Success in this role requires strong critical thinking, adaptability, communication skills, and the ability to navigate multiple systems and processes effectively. Essential Duties and Responsibilities: Serve as a central point of contact for escalated issues impacting Sales, Field Operations, and Revenue Cycle teams. Build and maintain strong working relationships across departments to facilitate collaboration and issue resolution. Review and interpret payer policies, documentation requirements, and company procedures to ensure compliance and appropriate application. Analyze complex situations and determine the best course of action to resolve workflow interruptions. Address issues requiring payer escalation, manual intervention, or specialized guidance. Provide support and education on complicated orders, policies, procedures, and workflow requirements. Identify process gaps and collaborate with leadership to improve and align processes across departments. Ensure policies, procedures, and process documentation are updated as needed. Communicate effectively with patients, referral sources, payers, and internal stakeholders, including handling difficult or sensitive conversations professionally. Meet departmental performance expectations, including productivity, problem resolution, and communication metrics. Participate in special projects and perform additional duties as assigned. Qualifications: High school diploma, or higher Must have health insurance experience Preferred 5+ years of health insurance experience Strong computer proficiency with the ability to quickly learn and navigate multiple software systems, portals, and applications, including Microsoft Outlook and Teams. Excellent critical thinking and problem-solving skills with the ability to analyze information, interpret requirements, and make sound decisions. High attention to detail and accuracy. Strong verbal and written communication skills. Ability to effectively manage phone conversations, including difficult or complex discussions. Adaptability and flexibility in a fast-paced environment with changing processes and responsibilities. Strong organizational and time management skills. Ability to work independently while also contributing as a collaborative team member. Customer-service mindset with a focus on resolution and relationship building. We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. PIff5bb48ae5-

Title: Entry Level Medical Sales Job Category: Sales Requisition Number: ENTRY002077 Job Type: Full-Time Miramar, FL, 33025, United States Description About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day. We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients. If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today! Why You Should Apply: We offer health, dental, and vision benefits plus HSA incentives 401 (k) match with personal finance seminars and one-on-one assistance Tuition Reimbursement Training and Orientation at our Headquarters in Indianapolis Mentorship Onboarding Program Employee Recognition Program Leadership Development Program Health and well-being initiatives through our Employee Assistance Program For prompt communication, we encourage applicants to opt into texting during the application process. Position Overview and Key Responsibilities: The Patient Care Representative position will report to the Sales Manager. This position is responsible for coordinating and processing information and documentation needed to obtain DME for patients. Support to Sales Reps, up to two (2) at a time Acts as a liaison between the company, the patient, referral sources, and insurance companies Patient communication- introducing patient to the company and the process for obtaining equipment Collecting any insurance information needed from the patient Coordinate with patient to schedule a face-to-face evaluation with patient's physician if required Prepare and send all documentation required to the physician Receive proper documentation from prescribing physician and send in for approval Keep Sales Rep up to date with the statue of each patient's order and any other necessary information Explain equipment, insurance coverage, and possible payment options to the patient prior to delivery Requirements: Bachelor's degree Intermediate computer skills Exceptional interpersonal skills with ability to develop relationships Ability to maintain confidentiality Excellent verbal and written communication skills Ability to work independently, be detail oriented, and organized Minimum 2 - years of administrative support experience We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. PIe19323a7f6-

Title: Entry Level Medical Sales Job Category: Sales Requisition Number: ENTRY002051 Job Type: Full-Time Elmhurst, IL, 60126, United States Description About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day. We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients. If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today! Why You Should Apply: We offer health, dental, and vision benefits plus HSA incentives 401 (k) match with personal finance seminars and one-on-one assistance Tuition Reimbursement Training and Orientation at our Headquarters in Indianapolis Mentorship Onboarding Program Employee Recognition Program Leadership Development Program Health and well-being initiatives through our Employee Assistance Program Position Overview and Key Responsibilities: The Patient Care Representative position will report to the Sales Manager. This position is responsible for coordinating and processing information and documentation needed to obtain DME for patients. Support to Sales Reps, up to two (2) at a time Acts as a liaison between the company, the patient, referral sources, and insurance companies Patient communication- introducing patient to the company and the process for obtaining equipment Collecting any insurance information needed from the patient Coordinate with patient to schedule a face-to-face evaluation with patient's physician if required Prepare and send all documentation required to the physician Receive proper documentation from prescribing physician and send in for approval Keep Sales Rep up to date with the statue of each patient's order and any other necessary information Explain equipment, insurance coverage, and possible payment options to the patient prior to delivery Requirements: Bachelor's degree Intermediate computer skills Exceptional interpersonal skills with ability to develop relationships Ability to maintain confidentiality Excellent verbal and written communication skills Ability to work independently, be detail oriented, and organized Minimum 2 - years of administrative support experience We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. PIf628424ba2f1-6250

Title: Mobility Equipment Technician Job Category: Operations Requisition Number: MOBIL001998 Job Type: Full-Time Fort Wayne, IN, 46808, United States Description Jumpstart Your Career at Rehab Medical Rehab Medical is one of the nation's fastest-growing providers of custom advanced mobility equipment and a recent Inc. 5000 award winner. Headquartered in Indianapolis, Indiana, our mission is simple yet impactful: To improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest in. As one of Indiana's Top Places to Work, we hire based on attitude, aptitude, and drive, not just resumes. With continued national growth, we're expanding our Operations Team and looking for compassionate, motivated individuals to help support our mission and more than 200,000 mobility users across the country. Why You Should Apply: Structured Orientation & Mentorship Program Employee Recognition & Wellness Initiatives Leadership Development & Continuing Education ATP Career Path with Clear Pay Increases and Certification Opportunities Work with Purpose: Improve patient quality of life For prompt communication, we encourage applicants to opt into texting during the application process. Position Overview: The Mobility Equipment Technician plays a critical role in ensuring patients receive correct mobility equipment, and replacement parts safely, accurately, and on time. Serving as a direct representative of Rehab Medical in patients' homes and care settings, the Mobility Equipment Technician provides professional delivery, setup, basic adjustments, service, and education on proper equipment use. Through excellent customer service, documentation, and attention to safety and quality. The Mobility Equipment Technician helps patients gain independence, comfort, and confidence with their mobility equipment. You'll work directly with patients, therapists, and Assistive Technology Professionals (ATPs) to ensure mobility equipment is functioning safely and customized to patient needs. This position is also part of our ATP Career Path, designed to guide technicians from entry-level roles to certified ATP support and beyond. Compensation: Hourly Range: $18 - $28 per hour Compensation is based on experience, performance, and certifications Advancement to ATP Support role Required Qualifications: High School Diploma or equivalent Minimum of 2 years of experience delivering consumer or medical equipment (preferred) Mechanical aptitude with ability to troubleshoot, repair, and set up complex power chairs Basic computer and communication skills Excellent interpersonal and communication skills Ability to interact effectively with patients while maintaining professionalism, respect and confidentiality Ability to work independently and manage multiple priorities with minimal supervision Key Responsibilities Equipment Delivery, Service, and Repair Provide exceptional customer service and education of all deliveries, service calls, pickups, and repairs according to manufacturer guidelines and patient needs. Always maintain a professional appearance and demeanor while representing Rehab Medical in the patient's home. Diagnoses, troubleshoot, repair, and document equipment issues in a timely and accurate manner. Complete all required paperwork and electronic documentation accurately and promptly. Understand requirements to be able to bill the claim; particularly understanding what patients must sign. Understand compliance guidelines as it relates to paperwork. Vehicle Management and Compliance Maintain a clean, organized, and safe company vehicle in compliance with company policies, accreditation standards, and regulatory requirements. Conduct routine vehicle inspections and audits to ensure cleanliness, safety, and readiness for daily operations. Follow Safe driving procedures at all times Communication and Team Collaboration Communicate effectively with office staff, operations teams, and corporate partners regarding delivery status, service issues, and schedule changes. Proactively report delays, patient concerns, or challenges that may impact delivery or service outcomes. Work collaboratively with teams to resolve issues and improve service quality. Assist in office and warehouse post or pre route as needed. We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Compensation details: 18-28 Hourly Wage PI313eb8fd4c6c-2652

Title: Entry Level Medical Sales Job Category: Sales Requisition Number: ENTRY002051 Job Type: Full-Time Elmhurst, IL, 60126, United States Description About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day. We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients. If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today! Why You Should Apply: We offer health, dental, and vision benefits plus HSA incentives 401 (k) match with personal finance seminars and one-on-one assistance Tuition Reimbursement Training and Orientation at our Headquarters in Indianapolis Mentorship Onboarding Program Employee Recognition Program Leadership Development Program Health and well-being initiatives through our Employee Assistance Program Position Overview and Key Responsibilities: The Patient Care Representative position will report to the Sales Manager. This position is responsible for coordinating and processing information and documentation needed to obtain DME for patients. Support to Sales Reps, up to two (2) at a time Acts as a liaison between the company, the patient, referral sources, and insurance companies Patient communication- introducing patient to the company and the process for obtaining equipment Collecting any insurance information needed from the patient Coordinate with patient to schedule a face-to-face evaluation with patient's physician if required Prepare and send all documentation required to the physician Receive proper documentation from prescribing physician and send in for approval Keep Sales Rep up to date with the statue of each patient's order and any other necessary information Explain equipment, insurance coverage, and possible payment options to the patient prior to delivery Requirements: Bachelor's degree Intermediate computer skills Exceptional interpersonal skills with ability to develop relationships Ability to maintain confidentiality Excellent verbal and written communication skills Ability to work independently, be detail oriented, and organized Minimum 2 - years of administrative support experience We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. PIfb352e5635aa-6250

Title: Entry Level Medical Sales Job Category: Sales Requisition Number: ENTRY002077 Job Type: Full-Time Miramar, FL, 33025, United States Description About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day. We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients. If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today! Why You Should Apply: We offer health, dental, and vision benefits plus HSA incentives 401 (k) match with personal finance seminars and one-on-one assistance Tuition Reimbursement Training and Orientation at our Headquarters in Indianapolis Mentorship Onboarding Program Employee Recognition Program Leadership Development Program Health and well-being initiatives through our Employee Assistance Program For prompt communication, we encourage applicants to opt into texting during the application process. Position Overview and Key Responsibilities: The Patient Care Representative position will report to the Sales Manager. This position is responsible for coordinating and processing information and documentation needed to obtain DME for patients. Support to Sales Reps, up to two (2) at a time Acts as a liaison between the company, the patient, referral sources, and insurance companies Patient communication- introducing patient to the company and the process for obtaining equipment Collecting any insurance information needed from the patient Coordinate with patient to schedule a face-to-face evaluation with patient's physician if required Prepare and send all documentation required to the physician Receive proper documentation from prescribing physician and send in for approval Keep Sales Rep up to date with the statue of each patient's order and any other necessary information Explain equipment, insurance coverage, and possible payment options to the patient prior to delivery Requirements: Bachelor's degree Intermediate computer skills Exceptional interpersonal skills with ability to develop relationships Ability to maintain confidentiality Excellent verbal and written communication skills Ability to work independently, be detail oriented, and organized Minimum 2 - years of administrative support experience We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. PIeea-6389