Upward Health

Position Title: Community & Partner Relations Coordinator Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Community & Partner Relations Coordinator (CPRC) plays a vital role in embedding Upward Health within the local care ecosystem. This position is responsible for building and strengthening relationships with community-based organizations (CBOs), clinical providers, and ancillary service partners such as labs and imaging centers. By cultivating these partnerships, the CPRC helps create a seamless, person-centered network of support that meets both the clinical and basic needs of our patients. The CPRC also leads the development and ongoing maintenance of a robust, up-to-date resource directory to connect patients to essential servicessupporting our commitment to whole-person care. Key Responsibilities Identify and engage key organizations and influencers to build robust local networks of clinical and community partners. Maintain and update partner directories (CBOs and clinical providers) in Salesforce, aligned to market needs and service availability. Ensure external clinical and community partners meet quality standards and are aligned with patient needs (e.g., housing, food, transportation). Serve as the primary liaison for external partners, including PCPs, specialists, SNFs, labs, imaging centers, and community organizations. Facilitate regular check-ins and feedback loops with partners to align expectations, monitor progress toward enrollment and quality goals, and resolve challenges. Support care teams by sourcing relevant resources to address UH patients' clinical and social needs. Develop a strong understanding of application processes for key community resources (e.g., SNAP, Medicaid, housing assistance), and support care team training and education to ensure accurate and efficient completion. Use data driven approach to develop targeted interventions/campaign that help drive enrollments, improve Annual Wellness Visits, close quality gaps and reduce readmissions. Skills Required: Network development, relationship management and stakeholder engagement Experience in healthcare, social services, or community outreach Strong verbal and written communication CRM/EMR proficiency (Salesforce preferred) Organizational and time management skills Data analysis and interpretation Knowledge of social service programs (e.g., SNAP, housing assistance) Key Behaviors: Builds trust and rapport with diverse partners and stakeholders Takes initiative in outreach and follow-ups (in-the-field and telephonic) Displays cultural sensitivity and community awareness Demonstrates adaptability in dynamic, multi-stakeholder environments Maintains professionalism in all communications and representations Provides proactive support to internal care teams Competencies: Interpersonal Communication: Able to connect and communicate effectively with both clinical and community partners. Collaboration: Works closely with care teams and external organizations to align on goals and ensure smooth patient transitions. Problem Solving: Uses data and partner feedback to troubleshoot gaps in care and improve resource navigation. Technology Proficiency: Comfortable using tools like Salesforce and EMRs to manage partner directories and track outcomes. Community Engagement: Acts as a liaison between Upward Health and the local ecosystem, representing the organization at events and meetings. Attention to Detail: Ensures accurate and up-to-date documentation of resources and partner relationships. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. California pay range $60,000 - $65,000 USD Upward Health Benefits Upward Health Core Values Upward Health YouTube Channel PI5a8c56f6a5-

Position Title: Claims Resolution Manager Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Claims Resolution Manager leads the end-to-end process of resolving outstanding and denied medical claims. This role ensures timely reimbursement, compliance with payer requirements, and optimal revenue cycle performance. The ideal candidate is a problem solver who blends deep knowledge of healthcare revenue cycle operations with team-building and payer relationship skills. Key Responsibilities: Claims Oversight & Resolution Direct and manage the claims resolution team to ensure prompt follow-up on unpaid, denied, or underpaid claims. Analyze payer trends to identify root causes of denials and implement proactive corrective actions. Oversee appeals, resubmissions, and secondary claims to maximize recoveries. Process & Performance Management Establish and monitor key performance indicators (KPIs) such as days in A/R, denial rate, and cash collections. Develop standardized workflows and best practices to drive efficiency and accuracy. Partner with Revenue Cycle, Coding, and Clinical Operations teams to prevent rework and reduce avoidable denials. Compliance & Payer Relations Ensure all activities comply with federal and state regulations, payer contracts, and HIPAA requirements. Serve as the escalation point for payer disputes and foster strong relationships with payers to facilitate timely resolution. Leadership & Collaboration Recruit, train, and mentor claims resolution staff. Collaborate with Finance, Technology, and Market Operations to support company-wide revenue cycle initiatives. Qualifications: Experience: 5+ years in medical claims resolution, revenue cycle management, or payer operations, with at least 2 years in a leadership or supervisory capacity. Knowledge : Expertise in Medicare, Medicaid, and commercial payer rules, including value-based and risk-bearing arrangements. Skills: Advanced Microsoft Excel proficiency, including pivot tables, v-lookups, and complex formula building for data analysis and reporting. Strong analytical and problem-solving abilities. Excellent communication and negotiation skills. Proficiency in EHR/PM and claims management systems. Preferred : Experience with Salesforce Health Cloud and Athenahealth (Athena) practice management/EHR systems. Education : Bachelors degree in healthcare administration, finance, or related field (or equivalent experience). Key Competencies: Results-oriented with a continuous improvement mindset. Skilled at interpreting complex payer policies and regulatory guidance. Team-oriented leader who models integrity and accountability. Ability to thrive in a fast-growing, mission-driven healthcare organization. . Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Upward Health Benefits Upward Health Core Values Upward Health YouTube Channel PIf68c386b5-

Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Medical Economics Analyst will be a key member of the finance and analytics team, supporting the organization's value-based care strategy through data-driven insight. This role will analyze medical claims, utilization trends, and financial performance to help quantify the impact of clinical programs and inform contract strategy with payers and partners. This is an excellent opportunity for a detail-oriented and driven professional with a passion for healthcare and strong analytical skills to grow within a dynamic and mission-driven organization. Responsibilities: Analyze total cost of care (TCOC), utilization, and quality trends across Upward Health populations Support financial impact modeling for value-based initiatives, including ER diversion, home-based care, and chronic care management Identify cost drivers and areas of opportunity using claims, clinical, and operational data Develop methodologies to assess return on investment (ROI) of clinical interventions Partner with clinical, finance, and contracting teams to inform payor negotiations and risk adjustment strategy Produce recurring dashboards and ad hoc analyses for senior leadership, clinical leadership, and health plan partners Support budgeting and forecasting for risk-based contracts Collaborate with actuaries and population health teams to refine attribution, benchmarks, and risk scores Skills Required: Technical Proficiency: Advanced Excel and SQL skills required. Proficiency in data visualization tools such as Tableau, Power BI, or QlikView. Experience with statistical tools such as SAS, R, or Python preferred. Data Analysis: Strong knowledge of healthcare claims data (medical, pharmacy, eligibility). Ability to conduct cost/utilization analysis, trend analysis, and predictive modeling. Experience working with Medicare Advantage, Medicaid Managed Care, or Dual Eligible populations. Familiarity with CMS HCC risk adjustment models and RAF score analysis Exposure to actuarial methods, including trend normalization or IBNR estimation. Communication: Ability to translate complex data into actionable insights. Strong written and verbal communication skills for presenting to stakeholders. Project Management: Experience managing multiple priorities and meeting deadlines in a fast-paced environment. Key Behaviors: Analytical Rigor Demonstrates strong critical thinking and problem-solving skills. Uses data to drive decisions and remains objective when interpreting findings. Attention to Detail Ensures accuracy in data analysis, coding, and reporting. Collaboration Works effectively with cross-functional teams including finance, clinical, IT, and operations. Initiative Proactively identifies opportunities for improvement or cost containment. Adaptability Comfortable working in a fast-paced and changing healthcare environment. Integrity and Confidentiality Maintains high ethical standards, especially when dealing with sensitive patient and financial data. Business Acumen: Understanding of managed care, value-based care, and healthcare reimbursement models. Competencies: Healthcare Industry Knowledge: Solid understanding of the healthcare ecosystem, including payers, providers, and regulatory frameworks. Quantitative Analysis: Expertise in statistical and financial analysis, particularly related to healthcare cost and utilization. Problem Solving: Ability to identify root causes of complex issues and recommend practical solutions. Data Management: Skilled in extracting, cleaning, and structuring large datasets from multiple sources. Strategic Insight: Capable of connecting analysis to business goals and influencing organizational strategy. Qualifications Bachelor's degree in economics, public health, healthcare administration, finance, statistics, or a related field; Master's preferred (MPH, MHA, MS, MBA) 2+ years of experience in medical economics, healthcare analytics, or population health analysis; provider-side experience strongly preferred Proficiency with healthcare claims data and common file formats (837, 835, encounter data) Skilled in SQL, Excel, and at least one analytics tool (e.g., Tableau, Power BI, R, or Python) Understanding of value-based payment models, including shared savings, capitation, and risk adjustment Strong business acumen with the ability to present complex data clearly and actionably Ability to thrive in a fast-paced, mission-driven organization Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. PI295f37850ddf-5329

Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Care Navigator serves as the primary point of contact for patients, ensuring a seamless and coordinated care experience. They will be responsible for facilitating communication between patients, their families, providers, and the Care Team, ensuring the delivery of comprehensive and continuous care. The Care Navigator will also handle patient registration, insurance verification, scheduling, follow-up support after visits, and offer general administrative assistance. This role is essential in optimizing patient care by coordinating with multiple healthcare providers, verifying insurance coverage, and supporting the broader Care Team to ensure smooth transitions and ongoing care. Skills Required: 3+ years of experience in a healthcare practice, preferably in a patient representative or care coordination role High school diploma or GED required Experience with health insurance, including verification and understanding of medical terminology Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment Excellent oral and written communication skills for clear and efficient communication with patients, providers, and the Care Team Strong attention to detail to ensure that all information is accurate and comprehensive Technologically savvy, including proficiency with EHR and related systems Ability to work independently in a remote setting while collaborating effectively with team members Multilingual capabilities preferred, but not required Knowledge of community resources in the applicable geographic area Key Behaviors: Patient-Centered Focus: Ensures patients receive the support and resources they need by acting as the main point of contact and providing ongoing communication to help them navigate the healthcare system. Adaptability & Flexibility: Demonstrates the ability to change course and take on new tasks as needed, thriving in a fast-paced environment and responding to evolving patient needs. Urgency & Proactive Action: Works with a sense of urgency to ensure all administrative, clinical, and coordination tasks are completed promptly, helping to expedite the delivery of care for patients. Team Collaboration: Works cohesively with the Care Team, providers, and other stakeholders to ensure smooth care delivery and address patient needs effectively. Strong Communication Skills: Utilizes clear, empathetic, and professional communication with patients, their families, and healthcare providers to ensure all needs are addressed and met. Attention to Detail: Ensures all documentation and patient information is accurate, complete, and updated in a timely manner. Competencies: Care Coordination & Patient Advocacy: Demonstrated ability to facilitate the coordination of care across multiple providers and service levels, ensuring continuity and timeliness of patient care. Insurance & Billing Knowledge: Experience in verifying insurance information, handling prior authorizations, and addressing insurance inquiries to ensure patients are covered and have access to necessary services. Data Entry & Technology Proficiency: Ability to accurately enter data and navigate multiple healthcare technology systems, including EHRs and CRM platforms, to maintain organized and up-to-date patient records. Problem-Solving & Critical Thinking: Ability to identify and resolve issues that may arise in patient care coordination, such as insurance eligibility, scheduling conflicts, or resource gaps. Multitasking & Time Management: Capable of managing various tasks, such as scheduling appointments, patient follow-ups, and handling insurance inquiries, while maintaining attention to detail and deadlines. Cultural Competency & Empathy: Ability to effectively engage with patients from diverse backgrounds, demonstrating cultural sensitivity and empathy to meet their individual needs. Professional Boundaries & Confidentiality: Maintains appropriate professional boundaries with patients and team members while ensuring patient privacy and confidentiality in all interactions. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Compensation details: 22-24 Hourly Wage PI61dadb4d5-

Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Recruitment Coordinator at Upward Health is responsible for sourcing, screening, and supporting candidates throughout the hiring process for Care Specialist and Outreach roles. This includes identifying and engaging potential candidates through job boards, social media, and referrals, as well as conducting initial phone screenings to assess their qualifications, availability, and interest. The coordinator ensures accurate and organized candidate records in the applicant tracking system (ATS) and coordinates interviews with recruiters and hiring managers, confirming details with candidates and resolving any scheduling conflicts. Serving as the primary point of contact, the Recruitment Coordinator provides timely updates and ensures a positive, seamless candidate experience. This role is essential for supporting high-volume hiring efforts and is ideal for someone who thrives in a fast-paced environment, has strong organizational skills, and is passionate about helping candidates find meaningful roles in healthcare. Skills Required: 1+ years of experience in high-volume recruiting coordination, scheduling, or HR support, preferably in a field-based healthcare setting. Strong organizational and multitasking skills, with the ability to manage multiple candidate pipelines. Experience using applicant tracking systems (ATS) and recruitment tools. Excellent communication and interpersonal skills, with a focus on candidate engagement. Proficiency in Microsoft Office (Outlook, Excel, Teams) and familiarity with recruitment platforms (Indeed, LinkedIn, etc.). Key Behaviors: Efficiency: Demonstrates the ability to manage time effectively, prioritize tasks, and meet deadlines. Detail-Oriented: Ensures that candidate records, scheduling, and communication are accurate and timely. Proactive: Takes initiative to resolve issues quickly, and ensures all stakeholders are informed of progress. Collaborative: Works well with hiring managers, recruiters, and candidates to ensure a smooth process. Customer-Focused: Maintains a positive candidate experience through clear communication and support. Competencies: Organizational Skills: Capable of managing multiple recruitment pipelines and prioritizing tasks efficiently. Problem-Solving: Identifies issues early and finds solutions to obstacles such as scheduling conflicts. Communication: Strong written and verbal communication skills for clear and professional interactions with candidates and hiring teams. Technology Proficiency: Comfortable using applicant tracking systems (ATS) and recruitment tools. Adaptability: Able to handle shifting priorities in a fast-paced, high-volume recruitment environment. Bonus & Incentives : Hiring Bonus: $25 per successfully hired and retained candidate (minimum 90 days of employment). Retention Bonus: Additional $500 per quarter for achieving high candidate retention rates (90%). Professional Development: Access to training programs and career growth opportunities within Upward Health. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. PI9bc14cd367f8-3791 Required Preferred Job Industries Other

Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Care Navigator serves as the primary point of contact for patients, ensuring a seamless and coordinated care experience. They will be responsible for facilitating communication between patients, their families, providers, and the Care Team, ensuring the delivery of comprehensive and continuous care. The Care Navigator will also handle patient registration, insurance verification, scheduling, follow-up support after visits, and offer general administrative assistance. This role is essential in optimizing patient care by coordinating with multiple healthcare providers, verifying insurance coverage, and supporting the broader Care Team to ensure smooth transitions and ongoing care. Skills Required: 3+ years of experience in a healthcare practice, preferably in a patient representative or care coordination role High school diploma or GED required Experience with health insurance, including verification and understanding of medical terminology Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment Excellent oral and written communication skills for clear and efficient communication with patients, providers, and the Care Team Strong attention to detail to ensure that all information is accurate and comprehensive Technologically savvy, including proficiency with EHR and related systems Ability to work independently in a remote setting while collaborating effectively with team members Multilingual capabilities preferred, but not required Knowledge of community resources in the applicable geographic area Key Behaviors: Patient-Centered Focus: Ensures patients receive the support and resources they need by acting as the main point of contact and providing ongoing communication to help them navigate the healthcare system. Adaptability & Flexibility: Demonstrates the ability to change course and take on new tasks as needed, thriving in a fast-paced environment and responding to evolving patient needs. Urgency & Proactive Action: Works with a sense of urgency to ensure all administrative, clinical, and coordination tasks are completed promptly, helping to expedite the delivery of care for patients. Team Collaboration: Works cohesively with the Care Team, providers, and other stakeholders to ensure smooth care delivery and address patient needs effectively. Strong Communication Skills: Utilizes clear, empathetic, and professional communication with patients, their families, and healthcare providers to ensure all needs are addressed and met. Attention to Detail: Ensures all documentation and patient information is accurate, complete, and updated in a timely manner. Competencies: Care Coordination & Patient Advocacy: Demonstrated ability to facilitate the coordination of care across multiple providers and service levels, ensuring continuity and timeliness of patient care. Insurance & Billing Knowledge: Experience in verifying insurance information, handling prior authorizations, and addressing insurance inquiries to ensure patients are covered and have access to necessary services. Data Entry & Technology Proficiency: Ability to accurately enter data and navigate multiple healthcare technology systems, including EHRs and CRM platforms, to maintain organized and up-to-date patient records. Problem-Solving & Critical Thinking: Ability to identify and resolve issues that may arise in patient care coordination, such as insurance eligibility, scheduling conflicts, or resource gaps. Multitasking & Time Management: Capable of managing various tasks, such as scheduling appointments, patient follow-ups, and handling insurance inquiries, while maintaining attention to detail and deadlines. Cultural Competency & Empathy: Ability to effectively engage with patients from diverse backgrounds, demonstrating cultural sensitivity and empathy to meet their individual needs. Professional Boundaries & Confidentiality: Maintains appropriate professional boundaries with patients and team members while ensuring patient privacy and confidentiality in all interactions. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Compensation details: 22-24 Hourly Wage PI55d46d348bab-8618

Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: We are looking for a flexible, proactive Manager, Clinical Applications and Product Release to join our Clinical Applications and Product Management team. This person will manage enhancements and development projects from intake through execution and release, helping to ensure our Clinical Applications and Products are ready to support new clients and internal initiatives. This role will oversee project scoping, capacity planning, and validation testing while serving as a central connection point between the technology team and business stakeholders. The ideal candidate thrives in a fast-paced environment, takes initiative to create and improve processes, and builds strong partnerships across clinical operations, implementation, training, and business services. Skills Required: o 5+ years of experience in product or project management, ideally in healthcare or health tech environments. o Proven ability to manage cross-functional projects from intake through delivery. o Familiarity with Agile methodologies, user story development, and validation testing. o Experience managing third-party vendor relationships and projects. o Strong understanding of clinical applications or product implementation in a healthcare setting (preferred). o Proficient in project and task management tools such as Jira, Confluence, Asana, Trello, or similar platforms. o Comfortable with capacity planning, backlog grooming, and progress tracking tools. Communication & Organizational Skills o Strong written and verbal communication skills. o Ability to translate complex business needs into actionable project tasks. o Detail-oriented, highly organized, and capable of managing multiple priorities simultaneously. Key Behaviors: Project Intake & Planning Manage incoming project and enhancement requests from across the business. Perform monthly capacity planning and assign upcoming projects based on team availability and expertise. Conduct preliminary scoping and requirement gathering with stakeholders. Project & Release Management Serve as project manager for internal and third-party vendor projects. Maintain and update project boards for Clinical Applications and Product teams. Track progress across multiple ongoing initiatives, ensuring milestones are met. Testing & Validation Oversee and support validation testing efforts for all releases. Write user stories and test plans; coordinate testing with relevant team members. Ensure readiness of Clinical Applications for new client implementations. Stakeholder Collaboration Build strong working relationships with business services, training and implementation, and clinical operations teams. Attend recurring update meetings to represent the Clinical Applications and Product team. Communicate timelines, updates, and resource needs to stakeholders regularly. Process Improvement Identify process gaps and lead efforts to implement structured workflows. Standardize intake, scoping, and project tracking procedures to support scalability and efficiency. Competencies: Adaptability: Comfortable navigating ambiguity and shifting priorities in a dynamic environment. Initiative: Proactively identifies opportunities for improvement and takes ownership to execute. Collaboration: Works effectively across technical and non-technical teams to drive results. Problem Solving: Balances analytical thinking with practical solutions to overcome project challenges. Leadership: Able to guide team members, facilitate alignment, and keep projects on track with minimal oversight. Accountability: Takes responsibility for deadlines, quality, and stakeholder satisfaction. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position Compensation details: 00 Yearly Salary PIda5630d100c0-6082

Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Licensed Clinical Social Worker (LCSW) at Upward Health plays a crucial role in assessing and addressing the psychosocial needs of patients. As a member of the interdisciplinary care team (IDT), the LCSW collaborates with team members to develop comprehensive care plans that address both the medical and emotional well-being of patients. This position involves applying behavioral intervention techniques such as Motivational Interviewing, trauma-informed care, and person-first thinking. The LCSW also works to connect patients and their families to community resources, facilitates transitions of care, provides short-term, risk-focused care management, and intervenes during crises when necessary. This role ensures that patients receive comprehensive care while promoting patient self-management and autonomy. Skills Required: Licensed Clinical Social Worker (LCSW) with all state certification and licensing requirements met. Minimum of three (3) years of social work experience, with at least two (2) years in a healthcare setting (e.g., physician's office, PCMH, hospital, clinic, home care, or nursing home). Knowledge of Medicaid and Medicare, as well as managed care organizations. Strong communication skills, both oral and written, with the ability to collaborate effectively with multidisciplinary teams. Experience in home care or field case management is preferred. Working knowledge of local and state resources to support patient needs. Ability to assess and address Social Determinants of Health (SDOH). Ability to manage patient crises and provide focused care interventions. Valid state driver's license and access to an automobile. Bilingual in English and Spanish is preferred. Key Behaviors: Collaboration: Works closely with interdisciplinary team members to integrate behavioral health considerations into patient care. Empathy: Demonstrates understanding and compassion when interacting with patients and their families, fostering positive therapeutic relationships. Accountability: Takes ownership of care delivery, ensuring adherence to clinical guidelines and policies. Adaptability: Adjusts approaches to care as needed, responding to the dynamic healthcare needs of patients. Initiative: Identifies innovative solutions to patient needs across both healthcare and psychosocial dimensions. Leadership: Guides the care team in applying best practices in behavioral health interventions and ensuring effective care coordination. Competencies: Clinical Expertise: Proficient in behavioral health intervention techniques, including Motivational Interviewing, trauma-based care, and other person-centered approaches. Community Engagement: Strong ability to navigate and connect patients with local community resources and services. Communication: Excellent verbal and written communication skills, with the ability to clearly communicate complex health and social information to patients and team members. Crisis Intervention: Demonstrates the ability to intervene in patient crises, offering immediate and appropriate solutions. Patient-Centered Care: Promotes self-management and patient autonomy while ensuring that care plans align with patient values and goals. Documentation: Maintains accurate and timely patient records, adhering to all regulatory and company standards. Problem-Solving: Effectively identifies and addresses barriers to care, proactively finding solutions to improve patient outcomes. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Compensation details: 00 Yearly Salary PI09fc664243bb-2051