Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary : The US Service Operations Manager will lead a team of analysts and senior analysts in executing a variety of operational tasks. This role is essential for guiding a dynamic team focused on the timely and accurate completion of work aimed at improving accounts receivable (A/R) outcomes for our clients. In this position, you will collaborate with colleagues to align processes, foster positive team engagement, and monitor performance outcomes. To succeed, you will need to develop a strong understanding of the work, processes, and reporting within the team's scope to effectively support business initiatives. You will partner with peers in the US Service Operations team and across the organization to advance geo-strategy initiatives, fulfill business objectives, and achieve key goals. A successful candidate will be a critical thinker capable of creating business cases, influencing stakeholders, and demonstrating expertise in both technical concepts and industry knowledge. Key Responsibilities: Ensure the timely and accurate execution of tasks while supporting other teams in achieving their goals. Enhance business outcomes through effective communication, prioritization of work, and innovative problem-solving. Cross-functional collaboration to identify and address obstacles that hinder optimal performance. Recruit, coach, and lead team members to facilitate personal and professional development. Provide radically candid feedback to identify opportunities for improvement and strengthen the skills of direct reports and peers. Actively participate in and take ownership of initiatives that drive the success of the team, department, and organization. Collaborate with peers within the US Service Operations team and across TES and Customer Care organizations to support geo-strategy initiatives and achieve business objectives. Education & Experience: Bachelor's Degree or relevant professional experience. Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and OneNote. Familiarity with athenaNet and other athena products recommended. Knowledge & Skills: Exemplify the "Obsess Over Customers" core value in all actions and decisions. Strong ability to develop and maintain positive working relationships with a diverse range of stakeholders. Flexibility to adapt to changing work environments, manage competing priorities, and handle frequent changes, delays, and unexpected events. Strong attention to detail, project management and leadership skills Expected Compensation $68,000 - $116,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here:
12/14/2025
Full time
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary : The US Service Operations Manager will lead a team of analysts and senior analysts in executing a variety of operational tasks. This role is essential for guiding a dynamic team focused on the timely and accurate completion of work aimed at improving accounts receivable (A/R) outcomes for our clients. In this position, you will collaborate with colleagues to align processes, foster positive team engagement, and monitor performance outcomes. To succeed, you will need to develop a strong understanding of the work, processes, and reporting within the team's scope to effectively support business initiatives. You will partner with peers in the US Service Operations team and across the organization to advance geo-strategy initiatives, fulfill business objectives, and achieve key goals. A successful candidate will be a critical thinker capable of creating business cases, influencing stakeholders, and demonstrating expertise in both technical concepts and industry knowledge. Key Responsibilities: Ensure the timely and accurate execution of tasks while supporting other teams in achieving their goals. Enhance business outcomes through effective communication, prioritization of work, and innovative problem-solving. Cross-functional collaboration to identify and address obstacles that hinder optimal performance. Recruit, coach, and lead team members to facilitate personal and professional development. Provide radically candid feedback to identify opportunities for improvement and strengthen the skills of direct reports and peers. Actively participate in and take ownership of initiatives that drive the success of the team, department, and organization. Collaborate with peers within the US Service Operations team and across TES and Customer Care organizations to support geo-strategy initiatives and achieve business objectives. Education & Experience: Bachelor's Degree or relevant professional experience. Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and OneNote. Familiarity with athenaNet and other athena products recommended. Knowledge & Skills: Exemplify the "Obsess Over Customers" core value in all actions and decisions. Strong ability to develop and maintain positive working relationships with a diverse range of stakeholders. Flexibility to adapt to changing work environments, manage competing priorities, and handle frequent changes, delays, and unexpected events. Strong attention to detail, project management and leadership skills Expected Compensation $68,000 - $116,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here:
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Facilities Technician The Facilities Technician is a hands-on position that conducts work in the following areas: basic facilities maintenance, stocking office and kitchen supplies, distribution of office equipment, employee setups, office moves, event support & shipping and receiving mail/packages. In addition to other tasks as assigned. Must be able to work well in a team oriented and fast paced environment. The position hours are 3:30PM-12AM Mon-Fri. Job Responsibilities Perform office inspections and repairs to ensure space readiness Respond to work orders in a timely fashion Conduct daily tours of the building for optimal functionality and cleanliness Complete interior repairs and maintenance including but not limited to patching and painting Organize equipment and maintain proper supply inventory Scan, sort and deliver mail/packages Organize office space and storage areas Event support Perform office moves when necessary Assist in onboarding and termination operations Assist in office equipment installations and furniture moves Other tasks as assigned by the Office Services Manager Typical Qualifications High School (or equivalent) degree 3+ years or professional work experience preferred Experience in building maintenance Ability to lift 50-70 pounds consistently throughout the day Must be willing and able to frequently move furniture Proficiency in Microsoft office applications (outlook, word, excel & powerpoint) preferred High attention to detail Excellent communication skills: these include written, verbal and listening Expected Compensation $49,000 - $83,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here:
12/13/2025
Full time
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Facilities Technician The Facilities Technician is a hands-on position that conducts work in the following areas: basic facilities maintenance, stocking office and kitchen supplies, distribution of office equipment, employee setups, office moves, event support & shipping and receiving mail/packages. In addition to other tasks as assigned. Must be able to work well in a team oriented and fast paced environment. The position hours are 3:30PM-12AM Mon-Fri. Job Responsibilities Perform office inspections and repairs to ensure space readiness Respond to work orders in a timely fashion Conduct daily tours of the building for optimal functionality and cleanliness Complete interior repairs and maintenance including but not limited to patching and painting Organize equipment and maintain proper supply inventory Scan, sort and deliver mail/packages Organize office space and storage areas Event support Perform office moves when necessary Assist in onboarding and termination operations Assist in office equipment installations and furniture moves Other tasks as assigned by the Office Services Manager Typical Qualifications High School (or equivalent) degree 3+ years or professional work experience preferred Experience in building maintenance Ability to lift 50-70 pounds consistently throughout the day Must be willing and able to frequently move furniture Proficiency in Microsoft office applications (outlook, word, excel & powerpoint) preferred High attention to detail Excellent communication skills: these include written, verbal and listening Expected Compensation $49,000 - $83,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here:
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Configuration Associate We are looking for a Configuration Associate to join the Enrollment Services Delivery team within our Platform Operations division. In this role, the Configuration Associate will be responsible for connecting customers with their payers and patients on athenaNet in order to improve customer value and athena operational efficiency. The Configuration Associate will work closely with customers of all sizes, specialties, and business structures to analyze and assess customer specific requirements, evaluate and provide best practice recommended configuration in athenaOne, and provide training and guidance to enable success. This individual will partner with internal teams in Technology Enabled Services and Customer Success throughout the implementation process to manage expectations and influence customers and internal teams to action while building strong relationships with customers and colleagues. The Configuration Associate will often work with high stakes, high complexity customers and will need to leverage their expertise and savvy to navigate conversations and execute nuanced configurations. This individual will also be responsible for participating in department specific projects and initiatives. We are looking for an individual who can act as a critical thinker and who can demonstrate a strong command of athenaNet and industry knowledge in order to develop solutions that address customer needs while balancing proven best practices and identifies opportunities to expand the value we provide to customers. Job Responsibilities Work independently to lead and manage multiple client projects simultaneously, developing customer specific timelines demonstrating broad subject matter expertise Maintain project plans, balancing and setting clear stakeholder expectations while identifying and clearly communicating areas of risk Project manage completion of critical work to enable revenue cycle success Collaborate across internal stakeholder teams in Technology Enabled Services, Customer Success, and Sales to ensure alignment and effective implementation execution Discover customer requirements, manage expectations, and make recommendations to enable success and mitigate potential risks Support internal and external escalation needs diffusing relationship tension and resolving issues as needed to ensure project success Build and maintain expert subject matter knowledge of enablement processes in order to be a resource to clients, internal stakeholders, and new hires Contributions to organizational initiatives through pilot testing, providing best practice recommendations and feedback and maintaining a spirit of continuous improvement Translate complex client requirements into accurate configuration on athenaOne Deliver client training focused on improvement and/or optimization Utilizes key indicators to identify trends, measure success of configuration, and make recommendations Understand and communicate responsibilities to customers to complete successful configuration Provide training and guidance to customers on their configuration and responsibilities to achieve optimal performance on the network Typical Qualifications Bachelor's degree (or commensurate level of professional experience) 2+ years of professional experience Client Service experience ( preferred) Experience working with cross-functional groups and teams to achieve common goals Experience communicating and presenting to stakeholders Proficiency in Microsoft Office Suite Proficiency in additional support tools: Salesforce, SharePoint, Reporting platforms like Tableau and Sigma Ability to effectively navigate and collaborate across stakeholders to achieve program goals and results Work independently as well as part of an extended, cross-functional team Strong client facing and interpersonal relationship skills Critical thinking and problem-solving skills Excellent organization and time management skills Demonstrates ownership and direction in learning and self-development Effective communication and business writing skills Solid planning and organizational abilities Expected Compensation $50,000 - $86,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here:
12/13/2025
Full time
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Configuration Associate We are looking for a Configuration Associate to join the Enrollment Services Delivery team within our Platform Operations division. In this role, the Configuration Associate will be responsible for connecting customers with their payers and patients on athenaNet in order to improve customer value and athena operational efficiency. The Configuration Associate will work closely with customers of all sizes, specialties, and business structures to analyze and assess customer specific requirements, evaluate and provide best practice recommended configuration in athenaOne, and provide training and guidance to enable success. This individual will partner with internal teams in Technology Enabled Services and Customer Success throughout the implementation process to manage expectations and influence customers and internal teams to action while building strong relationships with customers and colleagues. The Configuration Associate will often work with high stakes, high complexity customers and will need to leverage their expertise and savvy to navigate conversations and execute nuanced configurations. This individual will also be responsible for participating in department specific projects and initiatives. We are looking for an individual who can act as a critical thinker and who can demonstrate a strong command of athenaNet and industry knowledge in order to develop solutions that address customer needs while balancing proven best practices and identifies opportunities to expand the value we provide to customers. Job Responsibilities Work independently to lead and manage multiple client projects simultaneously, developing customer specific timelines demonstrating broad subject matter expertise Maintain project plans, balancing and setting clear stakeholder expectations while identifying and clearly communicating areas of risk Project manage completion of critical work to enable revenue cycle success Collaborate across internal stakeholder teams in Technology Enabled Services, Customer Success, and Sales to ensure alignment and effective implementation execution Discover customer requirements, manage expectations, and make recommendations to enable success and mitigate potential risks Support internal and external escalation needs diffusing relationship tension and resolving issues as needed to ensure project success Build and maintain expert subject matter knowledge of enablement processes in order to be a resource to clients, internal stakeholders, and new hires Contributions to organizational initiatives through pilot testing, providing best practice recommendations and feedback and maintaining a spirit of continuous improvement Translate complex client requirements into accurate configuration on athenaOne Deliver client training focused on improvement and/or optimization Utilizes key indicators to identify trends, measure success of configuration, and make recommendations Understand and communicate responsibilities to customers to complete successful configuration Provide training and guidance to customers on their configuration and responsibilities to achieve optimal performance on the network Typical Qualifications Bachelor's degree (or commensurate level of professional experience) 2+ years of professional experience Client Service experience ( preferred) Experience working with cross-functional groups and teams to achieve common goals Experience communicating and presenting to stakeholders Proficiency in Microsoft Office Suite Proficiency in additional support tools: Salesforce, SharePoint, Reporting platforms like Tableau and Sigma Ability to effectively navigate and collaborate across stakeholders to achieve program goals and results Work independently as well as part of an extended, cross-functional team Strong client facing and interpersonal relationship skills Critical thinking and problem-solving skills Excellent organization and time management skills Demonstrates ownership and direction in learning and self-development Effective communication and business writing skills Solid planning and organizational abilities Expected Compensation $50,000 - $86,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here:
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Remittance Tracking Operations Analyst is responsible for analyzing a queue of work related to revenue cycle success. You are responsible for the timely and accurate resolution of claims to resolve open accounts receivable (AR) and surface opportunities to improve outcomes. You will work independently but within a team structure, engage in process refinement, and identify best practices. This includes research, and resolution of claims/records through thorough research, contacting payers through established channels (portal, phone etc.) and taking appropriate actions to minimize client work and drive timely resolution of AR. This work also includes working with various stakeholders, identifying trends, data analysis and process improvement/workflow enhancements to support the creation of a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Job Responsibilities Ensure accurate entry of information into athenaNet and trading partner applications Build and maintain expert subject matter knowledge of assigned processes to be a resource for clients and internal stakeholders Work with key stakeholders (internal and/or external) across geographies to perform tasks and/or claim work Remove obstacles and work independently to ensure accurate completion of assigned work within specified turnaround times and adhere to established goals Prioritize work effectively in a fast-paced environment Identify and surface workflow inconsistencies to drive better outcomes Effectively communicate opportunities for innovation and process refinement Typical Qualifications Bachelor's degree preferred or 2-4 years of professional experience Claim revenue cycle experience preferred Effective communication and business writing skills Microsoft Office Suite, basic computer skills including proficient typing and navigation Expected Compensation $31,000 - $53,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here:
12/13/2025
Full time
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Remittance Tracking Operations Analyst is responsible for analyzing a queue of work related to revenue cycle success. You are responsible for the timely and accurate resolution of claims to resolve open accounts receivable (AR) and surface opportunities to improve outcomes. You will work independently but within a team structure, engage in process refinement, and identify best practices. This includes research, and resolution of claims/records through thorough research, contacting payers through established channels (portal, phone etc.) and taking appropriate actions to minimize client work and drive timely resolution of AR. This work also includes working with various stakeholders, identifying trends, data analysis and process improvement/workflow enhancements to support the creation of a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Job Responsibilities Ensure accurate entry of information into athenaNet and trading partner applications Build and maintain expert subject matter knowledge of assigned processes to be a resource for clients and internal stakeholders Work with key stakeholders (internal and/or external) across geographies to perform tasks and/or claim work Remove obstacles and work independently to ensure accurate completion of assigned work within specified turnaround times and adhere to established goals Prioritize work effectively in a fast-paced environment Identify and surface workflow inconsistencies to drive better outcomes Effectively communicate opportunities for innovation and process refinement Typical Qualifications Bachelor's degree preferred or 2-4 years of professional experience Claim revenue cycle experience preferred Effective communication and business writing skills Microsoft Office Suite, basic computer skills including proficient typing and navigation Expected Compensation $31,000 - $53,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: