Mercury Broadband

Fiber Maintenance Technician Location: Kalamazoo, MI (Center in Schoolcraft) Position Type: Full-Time Compensation: Competitive Pay Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training Position Summary: The maintenance technician plays a vital role in the OSP maintenance team by facilitating the construction of a Fiber-to-the-Home network build within our Mid-West region. The maintenance Splicer is a skilled field position in the installation and repair of fiber optic cable, responsible for performing splicing functions. This position supports the Splicing team and works with personnel within the department. The maintenance technician will report directly to the Network Maintenance Supervisor and will be responsible for maintaining safety and quality control on all the builds. This is an upper-level technician position for which we are requiring previous experience. The ideal candidate for this position will be able to produce excellent work on their own without a lot of supervision. Key Responsibilities: Maintain a safe environment and ensure all safety standards are met.Splice fiber optic cables including both loose tube and ribbon cables. Be able to complete butt splice, mid-span, and cabinet splicing. Construct proper splice case, including but not limited to: grounding, bonding, isolation, slack storage and sealing.Understanding of and creating splice matrix and fiber assignments.Prepare and maintain splicing records, schematics, and diagrams Perform work in accordance with industry standards. Be familiar and to read and follow design engineers instructions and specifications, maintain the scope of work on the project and adhere to safety procedures.Perform routine maintenance. Recognize and repair route issues.Willing to work outside in varying weather conditions. Proficient using fiber tools and test equipment, OTDR, fusion splicer, optical light source, and power meter Skills and Requirements: Familiar with GIS (Geographic Information Systems) and database management including AutoCAD, ESRI, and/or shape file functionality.Knowledge of network drawings, route maps and scopes of work. Knowledge/experience with project management tools. Knowledge of FTTH Infrastructure, MDU design, materials.Knowledge/experience with Web Applications.Outstanding organizational, prioritization, and multitasking skills.Must hold a valid driver's license. Education Requirements: High school diploma or general education degree (GED) Physical Requirements Ability to stand, walk, sit, and traverse job sites for extended periods.Ability to bend, twist, stoop, kneel, crouch, crawl, and squat repeatedly.Ability to reach and grasp with hands and arms; must maintain balance during tasks, including carrying tools or materials while climbing. Ability to climb ladders (up to 25-40 ft), stairs, scaffolds, lifts, and elevated platforms using proper fall protection.Ability to lift, carry, push, or pull 50-100 lbs (frequently or repetitively depending on task).Ability to move equipment up and down stairs when necessary.Sufficient hand strength and dexterity to operate hand tools and power tools as well as work with cables, connectors, microwave gear, and small components.Ability to work outdoors and indoors in all weather conditions year-round, including harsh environments.Ability to work in attics, crawl spaces, tight or confined areas.Ability to stand or kneel for long periods.Ability to ride in a vehicle for extended periods when traveling to job sites.Ability to work around live electrical components and sensitive equipment.Ability to see the full color spectrum (important for cable/connector identification).Normal visual acuity and hand-eye coordination for detailed installation work.Ability to hear and communicate effectively with team members or customers.Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.Ability to sit at a computer terminal for an extended period.May be required to operate general office equipment including but not limited to copiers, printers. Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband's rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest. Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department. PIf03539e5eb89-9273

MI West - Maintenance Construction Supervisor Location: Offices in Schoolcraft, MI and Newaygo, MI Position Type: Full-Time Compensation: Competitive Pay Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training Job Summary: We are seeking a results-driven and experienced Network Maintenance Supervisor to lead both tower maintenance operations, covering the deployment, upgrade, and decommissioning of wireless infrastructure, and oversee construction activities related to fiber infrastructure. The role will manage a team of tower technicians while also serving as the primary coordinator for contractor-led construction projects alongside area coordinators. Ensuring timelines, quality, and safety standards are met. This position requires a hands-on leader with strong project management capabilities, cross-functional coordination skills, and a deep understanding of outside plant (OSP) and wireless infrastructure. Key Responsibilities: Coordinate all phases of fiber-to-the-home (FTTH) and wireless site build projects Manage multiple in-house crews of maintenance technicians, fiber splicers, and construction coordinators with external subcontractors , ensuring safety, quality control, and timely project delivery. Track project budgets and schedules; escalate issues to leadership with proactive solutions to keep builds on track. Interpret network drawings, route maps, scopes of work, and fiber test results to ensure build accuracy and compliance. Collaborate with internal teams to align construction priorities with business needs. Communicate construction progress, challenges, and resource requirements to stakeholders and upper management. Ensure a smooth handoff of completed projects for network activation and service delivery. Review, prioritize, and assign network trouble tickets, escalating those impacting customers. Develop and manage preventive maintenance schedules for towers and equipment. Supervise tower technicians including timecard approval, training, and performance reviews. Ensure safety compliance for all field activities and maintain up-to-date certification standards. Monitor tool and equipment inventory, coordinating with procurement and inventory control teams to ensure readiness for field operations. Required Qualifications: High School Diploma or equivalent required; Associate's or Bachelor's degree in Construction Management, Telecommunications, Engineering, or a related field preferred. 5+ years of experience in wireless or fiber infrastructure, with at least 3 years in a supervisory or project management role . Demonstrated experience managing fiber network construction projects and coordinating with multiple contractors. Strong understanding of OSP fiber networks , including design, installation, and testing standards. Proficiency with Microsoft Office Suite and project/ticketing tools (e.g., ServiceNow, Remedy). Valid driver's license with a clean driving record; CDL preferred. OSHA 30 and CPR certifications preferred. Ability to lead and motivate teams while managing competing priorities and deadlines. Strong project tracking, budgeting, and scheduling skills. Excellent communication skills for internal coordination and external contractor oversight. Familiarity with wireless network technologies, Ericsson equipment, tower safety protocols, and sweep/PIM testing. Ability to read and interpret engineering/construction drawings and fiber test results. Deep understanding of FTTH infrastructure, MDU design, and field deployment best practices. Physical Requirements Ability to stand, walk, sit, and traverse job sites for extended periods.Ability to bend, twist, stoop, kneel, crouch, crawl, and squat repeatedly.Ability to reach and grasp with hands and arms; must maintain balance during tasks, including carrying tools or materials while climbing. Ability to climb ladders (up to 25-40 ft), stairs, scaffolds, lifts, and elevated platforms using proper fall protection.Ability to lift, carry, push, or pull 50-100 lbs (frequently or repetitively depending on task).Ability to move equipment up and down stairs when necessary.Sufficient hand strength and dexterity to operate hand tools and power tools as well as work with cables, connectors, microwave gear, and small components.Ability to work outdoors and indoors in all weather conditions year-round, including harsh environments.Ability to work in attics, crawl spaces, tight or confined areas.Ability to stand or kneel for long periods.Ability to ride in a vehicle for extended periods when traveling to job sites.Ability to work around live electrical components and sensitive equipment.Ability to see the full color spectrum (important for cable/connector identification).Normal visual acuity and hand-eye coordination for detailed installation work.Ability to hear and communicate effectively with team members or customers.Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.Ability to sit at a computer terminal for an extended period.May be required to operate general office equipment including but not limited to copiers, printers. Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband's rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest. Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department. PI015e7e42dd64-0069

Field Marketing Manager Location: Service centers in Mt. Vernon and Anderson, IN with region being in Mt. Vernon/North Anderson area. Position Type: Full-Time Compensation: Competitive Pay: Base Salary with Monthly Commision Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training Job Summary: The Field Marketing Manager will be responsible for developing and executing localized marketing strategies to enhance brand presence and drive customer engagement in specific regions. Own Your Territory: Develop and execute a localized marketing plan for your assigned communities. You'll adapt corporate strategy to fit what your region actually needs. Bring Campaigns to Life: Plan and execute field events, sponsorships, promotions, and grassroots initiatives that generate awareness and drive customer interest. Know Your Market: Stay informed on competitors, community dynamics, and customer feedback. Use what you learn to help shape smarter marketing decisions. Be the Connector: Partner closely with Sales, Product, Construction, and Corporate Marketing to ensure messaging, timing, and execution are aligned. Track What Works: Monitor lead activity, event engagement, and campaign performance. Make recommendations to improve results and maximize impact. Build Community Relationships: Develop partnerships with local businesses, chambers, HOAs, schools, and community organizations. You'll represent the brand and create long-term goodwill. Support Localized Marketing Content: Collaborate with Marketing to adapt brochures, presentations, signage, and social content to fit your market. Why Join Mercury Broadband? We're expanding high-speed fiber internet into new communities, and we're looking for someone who's ready to help build awareness and excitement locally. As a Field Marketing Manager, you'll be the face of our brand in your assigned markets: responsible for driving interest, growing our waitlist, and building strong community relationships before service launches. This role connects company strategy with real community engagement. You'll take our marketing plans and make them meaningful at the local level, partnering with HOAs, businesses, chambers, and neighborhood groups to create visibility and momentum. Your primary focus will be generating demand. That means creating opportunities to connect with residents, supporting local events and partnerships, and encouraging people to join our service waitlist. You'll work closely with Sales and Corporate Marketing to ensure each market launch is positioned for strong early adoption. You won't just assist with campaigns, you'll have ownership of your territory and clear goals tied to awareness, engagement, and sign-ups. This role requires confidence, organization, and the ability to adapt as priorities shift. You should be comfortable starting conversations, representing the brand professionally, and taking initiative when opportunities arise. You don't need a decade of marketing experience, but you should be motivated, coachable, and ready to grow. In return, you'll gain hands-on experience in marketing execution, community engagement, lead generation strategy, and cross-functional collaboration, with direct visibility into the impact of your work. If you're looking for a role where you can be visible, build relationships, and help launch something meaningful in a local community, we'd love to connect. Key Responsibilities: Strategic Planning : Develop and implement regional marketing strategies that align with overall company objectives and target audience needs. Campaign Execution : Plan, coordinate, and execute field marketing campaigns, events, and promotions to generate leads and drive sales. Market Research : Conduct market analysis to identify opportunities, competitive landscape, and customer preferences, ensuring marketing strategies are data driven. Collaboration : Work closely with sales, product, and corporate marketing teams to ensure alignment of messaging, goals, and initiatives. Performance Tracking : Monitor and report on the effectiveness of marketing initiatives, analyzing metrics and making recommendations for improvement. Local Partnerships : Build and maintain relationships with local businesses, community organizations, and influencers to enhance brand presence and drive community engagement. Content Creation : Collaborate with the marketing team to develop localized marketing materials, including brochures, presentations, and social media content. Training and Support : Provide training and support to local sales teams on marketing initiatives and best practices. Sales : Assist with sales efforts as needed, including direct selling and product demonstrations Key Performance Indicators (KPIs) You'll have clear goals and visibility into your impact. Success in this role is measured by: Leads generated through events and community engagement Conversion of those leads into sales Execution of marketing activities on time and within budget Customer interactions and event participation ROI and cost-per-lead performance In short: awareness, engagement, and growth. Qualifications: 1-3 years of experience in marketing, events, sales, or customer-facing roles Comfortable speaking with individuals and groups Strong organization and follow-through Ability to manage multiple projects in a fast-moving environment Willingness to work occasional evenings/weekends for events Ability to travel regionally in a company vehicle Valid driver's license Physical Requirements: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer/tablet, telephone, and keyboard.Specific vision abilities required by this job include close vision requirements due to computer work, and required driving.Light to moderate lifting may be required.Ability to sit at a computer terminal for an extended period.May be required to operate general office equipment including but not limited to copiers, printers. Ability to stand, walk, sit, and traverse job sites for extended periods. Duties may also require as needed: Ability to lift, carry, push, or pull 50-100 lbs (frequently or repetitively depending on task).Ability to move equipment up and down stairs when necessary.Ability to work outdoors and indoors in all weather conditions year-round, including harsh environments.Ability to stand for long periods.Ability to ride in a vehicle for extended periods when traveling to job sites. Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband's rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest. Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department. PIafcd614e5-

MI West - Maintenance Construction Supervisor Location: Offices in Schoolcraft, MI and Newaygo, MI Position Type: Full-Time Compensation: Competitive Pay Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training Job Summary: We are seeking a results-driven and experienced Network Maintenance Supervisor to lead both tower maintenance operations, covering the deployment, upgrade, and decommissioning of wireless infrastructure, and oversee construction activities related to fiber infrastructure. The role will manage a team of tower technicians while also serving as the primary coordinator for contractor-led construction projects alongside area coordinators. Ensuring timelines, quality, and safety standards are met. This position requires a hands-on leader with strong project management capabilities, cross-functional coordination skills, and a deep understanding of outside plant (OSP) and wireless infrastructure. Key Responsibilities: Coordinate all phases of fiber-to-the-home (FTTH) and wireless site build projects Manage multiple in-house crews of maintenance technicians, fiber splicers, and construction coordinators with external subcontractors , ensuring safety, quality control, and timely project delivery. Track project budgets and schedules; escalate issues to leadership with proactive solutions to keep builds on track. Interpret network drawings, route maps, scopes of work, and fiber test results to ensure build accuracy and compliance. Collaborate with internal teams to align construction priorities with business needs. Communicate construction progress, challenges, and resource requirements to stakeholders and upper management. Ensure a smooth handoff of completed projects for network activation and service delivery. Review, prioritize, and assign network trouble tickets, escalating those impacting customers. Develop and manage preventive maintenance schedules for towers and equipment. Supervise tower technicians including timecard approval, training, and performance reviews. Ensure safety compliance for all field activities and maintain up-to-date certification standards. Monitor tool and equipment inventory, coordinating with procurement and inventory control teams to ensure readiness for field operations. Required Qualifications: High School Diploma or equivalent required; Associate's or Bachelor's degree in Construction Management, Telecommunications, Engineering, or a related field preferred. 5+ years of experience in wireless or fiber infrastructure, with at least 3 years in a supervisory or project management role . Demonstrated experience managing fiber network construction projects and coordinating with multiple contractors. Strong understanding of OSP fiber networks , including design, installation, and testing standards. Proficiency with Microsoft Office Suite and project/ticketing tools (e.g., ServiceNow, Remedy). Valid driver's license with a clean driving record; CDL preferred. OSHA 30 and CPR certifications preferred. Ability to lead and motivate teams while managing competing priorities and deadlines. Strong project tracking, budgeting, and scheduling skills. Excellent communication skills for internal coordination and external contractor oversight. Familiarity with wireless network technologies, Ericsson equipment, tower safety protocols, and sweep/PIM testing. Ability to read and interpret engineering/construction drawings and fiber test results. Deep understanding of FTTH infrastructure, MDU design, and field deployment best practices. Physical Requirements Ability to stand, walk, sit, and traverse job sites for extended periods.Ability to bend, twist, stoop, kneel, crouch, crawl, and squat repeatedly.Ability to reach and grasp with hands and arms; must maintain balance during tasks, including carrying tools or materials while climbing. Ability to climb ladders (up to 25-40 ft), stairs, scaffolds, lifts, and elevated platforms using proper fall protection.Ability to lift, carry, push, or pull 50-100 lbs (frequently or repetitively depending on task).Ability to move equipment up and down stairs when necessary.Sufficient hand strength and dexterity to operate hand tools and power tools as well as work with cables, connectors, microwave gear, and small components.Ability to work outdoors and indoors in all weather conditions year-round, including harsh environments.Ability to work in attics, crawl spaces, tight or confined areas.Ability to stand or kneel for long periods.Ability to ride in a vehicle for extended periods when traveling to job sites.Ability to work around live electrical components and sensitive equipment.Ability to see the full color spectrum (important for cable/connector identification).Normal visual acuity and hand-eye coordination for detailed installation work.Ability to hear and communicate effectively with team members or customers.Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.Ability to sit at a computer terminal for an extended period.May be required to operate general office equipment including but not limited to copiers, printers. Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband's rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest. Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department. PIc1119d28d5-