Enmarket
Townsend, Georgia
The Assistant General Manager position will help their General Manager meet station operational, sales and profitability objectives and serve our customer's needs through a trained, friendly, responsive staff and according to our company procedures, policies and goals. They will help to serve our customer needs and wants always resulting in satisfied, repeat customers; to help the manager maintain inventory, cash, and forms according to company requirements; to help manage all aspects of the store/station to achieve company goals through its mission. DUTIES & RESPONSIBILITIES • Provide outstanding service to customers, serve as role model for employees, and make customer service a number one priority at enmarket's stores/stations. • Monitor all areas of the property to maintain safety, cleanliness, adequate product, service standards, and integrity. • Know and able to perform every task within the store and station; perform all duties of a sales associate, as appropriate. • Keep current in knowledge and awareness of all safety concerns and provide and maintain a safe environment. • Help the manager train, develop, and coach employees to achieve their potential in their jobs. • Help meet weekly and monthly store and station performance goals as set by the Operations Team. • Complete all assigned store tasks and activities as required to meet company standards and store goals. • Help the General Manager manage the employees' activities and assigned duties for proper execution and timely completion. • Help Execute all enmarket Marketing and promotional programs as designed and on time. • See that all employees follow all company policies and Laws dealing with the sale of alcohol beverages and tobacco products. • Help GM set work schedules that stay within the location's labor budget for total hours and overtime hours. • Help train and maintain skills and service levels of employees so they provide the highest level of company customer service. • Contribute to the GM's performance review of employees to maintain and increase employee performance. • Resolve Customer complaints and problems quickly and effectively. • Maintain the station to the enmarket Standards of Excellence. • Help promote sales and build profits by modeling excellent customer service skills for employees, maintaining a well stocked, clean environment, and implementing the various sales promotions and strategies. • Complete daily and scheduled reports accurately and make deposits according to time requirements and company procedures when assigned these tasks. • Must learn to accurately complete Build To book for cigarette and grocery ordering by company procedures. Complete orders on time and accurate for proper inventory levels. • Assume active responsibility for accurately and carefully handling and accounting for all money and inventory to make sure reports balance and no losses occur. • Assist in the counting of cigarettes and balancing and investigating any shortages. • Follow the correct vendor check-in procedures as defined in the operations manual and make sure all employees follow the procedures. • Have ability to resolve vendor issues in a professional manner. • Follow all money policies and procedures including safe drop and cash drawer policies and audit the cashiers for compliance. • Follow the company video security procedures and policies. • Knowledge of credit card and check processing procedures as well as cash handling and banking procedures. • Understand and respond to pricing policies in a timely manner. • Use company policies and procedures to maintain inventory and cash control. • Implement and enforce all company policies and local, state and federal laws. • Able to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds. • Able to compute money; to hear, understand, and respond to requests; to communicate information clearly and empathetically. • Able to use a computer for business functions. • Understand retail inventory procedures and cost base inventory procedures. • Able to work nights and weekends. • Maintain and develop your management and interpersonal skills so that you can effectively meet challenges such as staff conflict resolution, customer service issues, and implementation of new technology to improve station performance. • Provide leadership reflective of company mission statement. • Performing basic math functions (adding, subtracting, multiplying, dividing, fractions, percentages); understanding volume, pounds, etc. • Knowledge of systems, equipment uses and cleaning processes, maintenance of equipment and sense of mechanical functioning. • Cooperating and getting along with co-workers. • Assumes responsibility to follow through on details. • Always have a friendly and positive attitude. Reports to: General Manager
The Assistant General Manager position will help their General Manager meet station operational, sales and profitability objectives and serve our customer's needs through a trained, friendly, responsive staff and according to our company procedures, policies and goals. They will help to serve our customer needs and wants always resulting in satisfied, repeat customers; to help the manager maintain inventory, cash, and forms according to company requirements; to help manage all aspects of the store/station to achieve company goals through its mission. DUTIES & RESPONSIBILITIES • Provide outstanding service to customers, serve as role model for employees, and make customer service a number one priority at enmarket's stores/stations. • Monitor all areas of the property to maintain safety, cleanliness, adequate product, service standards, and integrity. • Know and able to perform every task within the store and station; perform all duties of a sales associate, as appropriate. • Keep current in knowledge and awareness of all safety concerns and provide and maintain a safe environment. • Help the manager train, develop, and coach employees to achieve their potential in their jobs. • Help meet weekly and monthly store and station performance goals as set by the Operations Team. • Complete all assigned store tasks and activities as required to meet company standards and store goals. • Help the General Manager manage the employees' activities and assigned duties for proper execution and timely completion. • Help Execute all enmarket Marketing and promotional programs as designed and on time. • See that all employees follow all company policies and Laws dealing with the sale of alcohol beverages and tobacco products. • Help GM set work schedules that stay within the location's labor budget for total hours and overtime hours. • Help train and maintain skills and service levels of employees so they provide the highest level of company customer service. • Contribute to the GM's performance review of employees to maintain and increase employee performance. • Resolve Customer complaints and problems quickly and effectively. • Maintain the station to the enmarket Standards of Excellence. • Help promote sales and build profits by modeling excellent customer service skills for employees, maintaining a well stocked, clean environment, and implementing the various sales promotions and strategies. • Complete daily and scheduled reports accurately and make deposits according to time requirements and company procedures when assigned these tasks. • Must learn to accurately complete Build To book for cigarette and grocery ordering by company procedures. Complete orders on time and accurate for proper inventory levels. • Assume active responsibility for accurately and carefully handling and accounting for all money and inventory to make sure reports balance and no losses occur. • Assist in the counting of cigarettes and balancing and investigating any shortages. • Follow the correct vendor check-in procedures as defined in the operations manual and make sure all employees follow the procedures. • Have ability to resolve vendor issues in a professional manner. • Follow all money policies and procedures including safe drop and cash drawer policies and audit the cashiers for compliance. • Follow the company video security procedures and policies. • Knowledge of credit card and check processing procedures as well as cash handling and banking procedures. • Understand and respond to pricing policies in a timely manner. • Use company policies and procedures to maintain inventory and cash control. • Implement and enforce all company policies and local, state and federal laws. • Able to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds. • Able to compute money; to hear, understand, and respond to requests; to communicate information clearly and empathetically. • Able to use a computer for business functions. • Understand retail inventory procedures and cost base inventory procedures. • Able to work nights and weekends. • Maintain and develop your management and interpersonal skills so that you can effectively meet challenges such as staff conflict resolution, customer service issues, and implementation of new technology to improve station performance. • Provide leadership reflective of company mission statement. • Performing basic math functions (adding, subtracting, multiplying, dividing, fractions, percentages); understanding volume, pounds, etc. • Knowledge of systems, equipment uses and cleaning processes, maintenance of equipment and sense of mechanical functioning. • Cooperating and getting along with co-workers. • Assumes responsibility to follow through on details. • Always have a friendly and positive attitude. Reports to: General Manager
Enmarket
Brevard, North Carolina
The Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales and profitability objectives. The Customer Service Associate serves our customer's needs by being well trained, friendly and responsive while following company procedures and policies. Customer Service Associates help to serve our customer needs and requirements, resulting in satisfied, repeat customers. They help their managers maintain inventory, cash, and forms according to company requirements. They greet and thank our customers on each visit and service our customers in a fast and friendly manner. Additionally, Customer Service Associates make sure all shift tasks are completed and assist in maintaining the Enmarket cleanliness and customer service standards at their location. DUTIES & RESPONSIBILITIES 1. Reports for work at scheduled time, with a clean, neat, well-groomed appearance and in uniform with name tag. Ready to meet and serve our customer's needs. 2. Count and verify starting cash and inventory to make sure it agrees with the last shift cashier. 3. Greet every customer pleasantly, with a smile and positive attitude, and always offer ways to assist them, such as using pumps, locating merchandise, buying a car wash (where offered), and thanking them for trading with ENMARKET, so they will return to the location as a loyal customer. 4. Match customer sale on pumps with pump number and amount on cash register to assure accuracy, complete total sale and collect proper amount and return appropriate change to customer by counting it to them in a friendly manner. 5. Count all cash and change accurately so your shift report forms will balance with sales and our customers and the company receive fair, honest results. 6. Complete all cleaning tasks assigned such as windows, doors, counters, floors inside and out, restrooms, food service areas, merchandise shelves. 7. Restock shelves, racks, coolers and food service programs with merchandise at the beginning, during and the end of the shift as needed to provide our customers the products that they want. 8. Work at a rapid pace totaling customer orders, counting change, supplying other products to keep the customer's time brief and so there is no line of waiting customers. 9. Provide outstanding service to customers, serve as role model for other employees, and make customer service a number one priority at Enmarket's stores/stations. 10. Monitor all areas of the property during the shift to maintain safety, cleanliness, adequate product, service standards, and integrity. 11. Know and follow all safety and environmental procedures and policies. 12. Know and able to perform every task within the store and station needed on shifts. 13. Complete all assigned store/station tasks and activities as required to meet company standards. 14. Follow all company policies and State and Federal Laws dealing with the sale of alcohol beverages and tobacco products. 15. Help the Store Manager control work hours and overtime by working assigned hours based on the location's weekly work schedule. 16. Help resolve customer complaints and problems quickly and effectively. 17. Complete all shift reports accurately, neatly and timely to meet company standards. 18. Maintain a calm, poise and friendly demeanor when dealing with rude customers or unpredictable situations. 19. Work independently without constant supervision to maintain a level of service that will produce great customer satisfaction. 20. Perform all tasks, such as handling large amounts of cash and merchandise, in a careful, organized, honest and responsible way so reports balance and are completed accurately and on time. 21. Follow the correct vendor check-in procedures as defined in the operations manual and trained by manager. 22. Follow all money policies and procedures including safe drop and cash drawer policies. 23. Control the use of No Sales, Voids and Canceled Sales on your shifts. 24. Follow the company video and security procedures and policies. 25. Know Enmark's credit card and check processing procedures and follow them 100% of the time. 26. Follow all company policies and local, state and federal laws. 27. Other duties as may be assigned/needed. Must have a customer-centric, friendly, service attitude. Ability to stand at register for up to 8 hours at a time to serve customers. Ability to perform basic math functions (adding, subtracting, multiplying, dividing, fractions, percentages); understanding volume, pounds, etc.is required. Ability to stoop, bend, stretch, reach, stack, and lift inventory weighing up to 40 pounds to stock, inventory, and sell merchandise and keep the kiosk/store/station/lot clean. Be able to see, differentiate and compute money. Ability to hear, understand, and respond to requests and to communicate information clearly using the English language. Ability to use POS (cash register and pump controls). Be able to work all assigned shifts. Must have a strong work ethic and be able to cooperate and get along with co-workers. Reports to: The General Manager and Assistant General Manager Eligibility Requirements: Hiring is contingent upon eligibility to work in the U.S.
The Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales and profitability objectives. The Customer Service Associate serves our customer's needs by being well trained, friendly and responsive while following company procedures and policies. Customer Service Associates help to serve our customer needs and requirements, resulting in satisfied, repeat customers. They help their managers maintain inventory, cash, and forms according to company requirements. They greet and thank our customers on each visit and service our customers in a fast and friendly manner. Additionally, Customer Service Associates make sure all shift tasks are completed and assist in maintaining the Enmarket cleanliness and customer service standards at their location. DUTIES & RESPONSIBILITIES 1. Reports for work at scheduled time, with a clean, neat, well-groomed appearance and in uniform with name tag. Ready to meet and serve our customer's needs. 2. Count and verify starting cash and inventory to make sure it agrees with the last shift cashier. 3. Greet every customer pleasantly, with a smile and positive attitude, and always offer ways to assist them, such as using pumps, locating merchandise, buying a car wash (where offered), and thanking them for trading with ENMARKET, so they will return to the location as a loyal customer. 4. Match customer sale on pumps with pump number and amount on cash register to assure accuracy, complete total sale and collect proper amount and return appropriate change to customer by counting it to them in a friendly manner. 5. Count all cash and change accurately so your shift report forms will balance with sales and our customers and the company receive fair, honest results. 6. Complete all cleaning tasks assigned such as windows, doors, counters, floors inside and out, restrooms, food service areas, merchandise shelves. 7. Restock shelves, racks, coolers and food service programs with merchandise at the beginning, during and the end of the shift as needed to provide our customers the products that they want. 8. Work at a rapid pace totaling customer orders, counting change, supplying other products to keep the customer's time brief and so there is no line of waiting customers. 9. Provide outstanding service to customers, serve as role model for other employees, and make customer service a number one priority at Enmarket's stores/stations. 10. Monitor all areas of the property during the shift to maintain safety, cleanliness, adequate product, service standards, and integrity. 11. Know and follow all safety and environmental procedures and policies. 12. Know and able to perform every task within the store and station needed on shifts. 13. Complete all assigned store/station tasks and activities as required to meet company standards. 14. Follow all company policies and State and Federal Laws dealing with the sale of alcohol beverages and tobacco products. 15. Help the Store Manager control work hours and overtime by working assigned hours based on the location's weekly work schedule. 16. Help resolve customer complaints and problems quickly and effectively. 17. Complete all shift reports accurately, neatly and timely to meet company standards. 18. Maintain a calm, poise and friendly demeanor when dealing with rude customers or unpredictable situations. 19. Work independently without constant supervision to maintain a level of service that will produce great customer satisfaction. 20. Perform all tasks, such as handling large amounts of cash and merchandise, in a careful, organized, honest and responsible way so reports balance and are completed accurately and on time. 21. Follow the correct vendor check-in procedures as defined in the operations manual and trained by manager. 22. Follow all money policies and procedures including safe drop and cash drawer policies. 23. Control the use of No Sales, Voids and Canceled Sales on your shifts. 24. Follow the company video and security procedures and policies. 25. Know Enmark's credit card and check processing procedures and follow them 100% of the time. 26. Follow all company policies and local, state and federal laws. 27. Other duties as may be assigned/needed. Must have a customer-centric, friendly, service attitude. Ability to stand at register for up to 8 hours at a time to serve customers. Ability to perform basic math functions (adding, subtracting, multiplying, dividing, fractions, percentages); understanding volume, pounds, etc.is required. Ability to stoop, bend, stretch, reach, stack, and lift inventory weighing up to 40 pounds to stock, inventory, and sell merchandise and keep the kiosk/store/station/lot clean. Be able to see, differentiate and compute money. Ability to hear, understand, and respond to requests and to communicate information clearly using the English language. Ability to use POS (cash register and pump controls). Be able to work all assigned shifts. Must have a strong work ethic and be able to cooperate and get along with co-workers. Reports to: The General Manager and Assistant General Manager Eligibility Requirements: Hiring is contingent upon eligibility to work in the U.S.