Housing Forward

Job Description Job Description Description: JOB SUMMARY: The Housing Case Manager is responsible for the coordination and delivery of quality direct case management and stabilization services for clients in the Supportive Housing Program in accordance with standards and practices required by specific funders. The Housing Case Manager is also responsible for providing housing advocacy and linkage services that help to support retention in permanent housing. Requirements: JOB RESPONSIBILITIES: Providing case management services for program participants by: Work collaboratively to assist the clients/residents in obtaining permanent housing and address any barriers. Provide case management services including, advocacy, crisis intervention and counseling to program participants. Develop and monitor service plans as required by agency standards and funding sources. Complete all internal and external designated reports/databases and maintain effective documentation and record keeping including the logs, client case files, and other programmatic needs accurately and in a timely manner as directed by the supervisor. Develop, coordinate, and facilitate groups and workshops as needed. Develop and maintain service linkages to support clients/residents and their families, including developing relationships with local service providers. Transport clients or arrange for transportation to housing, legal, and medical appointments as needed. Participate in clinical case conferences and care coordination as indicated. Coordinate with the After Care Case Manager a system for follow-up/outcome measurement for up to 12 months post discharge. Providing ongoing life-skills training including problem solving and coping/ skill development to aid in the participants' process of improving independence and quality of life. Connecting participants to medical, mental health and other supportive services as needed Establishing a broad-based knowledge of community services and communicating appropriate referrals to clients. Conduct visits in the client's home to support client in working on goals, to ensure compliance with lease and program rules. Assure access and continued eligibility to appropriate entitlements in which participants may be eligible. Participate in on-site and off-site trainings and meetings, as needed. Work as part of a team to ensure service delivery to all members of Supportive Housing Program. Other duties as assigned. QUALIFICATIONS: Bachelor's degree in the area of social service, Master's degree preferred. Will consider a combination of education and worked experience. Word processing, data entry and spreadsheet skills. Bi-lingual preferred. Must be able to transport clients in your vehicle. Must have a car, valid driver's license and proof of insurance. Must have smartphone to utilize Agency communication and collaboration tools. KEY COMPETENCIES: Excellent case management skills, ability to work independently and as part of a team. Demonstrates experience and ability to interact sensitively and respectfully with persons with severe disabilities (mental health, substance abuse or other disability condition) and homeless difficulties. Demonstrates strong skills in interviewing, engagement, assessment, planning and advocacy. Demonstrates common sense, good judgment, and ability to work independently. PHYSICAL REQUIREMENTS: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to stand; walk; sit; use stairs; reach with hands and arms balance, stoop, kneel or crouch and drive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties, as necessary. This job description does not constitute a written or implied contract of employment.

Job Description Job Description Description: JOB SUMMARY: Under the direction of the?Sr, Director of Supportive Housing, the Housing and Health Case Manager Supervisor provides coaching and supervision of case managers, strengthens housing and health partnerships and monitors progress in meeting program scopes/objectives. Responsibilities include program planning and development, work plans, process improvements and staff assignments. This position monitors and reports on progress in achieving program metrics and working closely with staff and partners to adjust service delivery strategies and adopt innovations to achieve desired results and to optimize. JOB RESPONSIBILITIES: Staff Supervision Provide supervision of case managers and monitor progress toward meeting program scopes/objectives on a day-to-day basis and through weekly supervision sessions. Facilitate group level staffing's bi weekly Conduct interviews, recommend hires and onboard new personnel. Perform annual performance evaluations, assist staff in their professional development training, document performance improvements, and recommend any disciplinary action. Works with the team to create an atmosphere in which timely and high-quality information flows smoothly between self and others. Encourages open expressions of ideas and opinions; removes obstacles and provides needed resources. Participates in the orientation of new staff, interns and volunteers as needed. Program Operations and Administration Oversee the process for timely, clean, and thorough data entry into HMIS and Client Track. Ensure the maintenance and organization of case management records/files. Review all initial assessments and ensure that accurate and timely assessments, re-certifications and service plans are completed. Conduct monthly quality assurance activities including chart review to ensure appropriate documentation of participant program eligibility is maintained in all program charts and case notes to ensure timely updates of service planning, follow-up, and case management tasks are aligned with service plan goals. Monitors the intake and discharge processes Under the direction of the Sr. Director of Supportive Housing, interviews and on-boards new direct reports. Under the direction of Sr. Director of Supportive Housing, participates in program audits and site visits Manage health and case management services contracts and budgets, working relationships with partners, assessing effectiveness and timeliness of services provided to Housing clients. Work with partners as needed to achieve optimal program results for Housing clients providing data-driven recommendations for improvements where needed.? Ensure staff are constantly evaluating the unmet health needs of clients and the development of strategies to address those needs. Ensure the development and refinement of metrics that measure immediate and short and long-term performance and other valuable indicators to measure program impact and achievement of goals. Explore collaborations with organizations, academic institutions and other health services research providers that create opportunities to more effectively scale efforts to address common physical and behavioral health challenges for clients. Coordinate activities and support management and agency-wide teams regarding health and housing projects, including reporting. Establish and maintain cooperative and effective working relationships with others across programs and departments to increase understanding of health disparities clients. Participate in and contribute to meetings with projects partners and other groups related to social determinants of health and health issues. Ensure that client data is entered into HMIS or other databases in a timely manner, and where appropriate assist others in timely submission. As directed by the Director, works with the Data Management Team to gather necessary data for completion of reports and to ensure the accuracy of departmental statistics. Communicate frequently with staff from other departments to ensure the smooth transition of clients to and from other programs. Client Services Ensure new clients are oriented to the respective programs. Work with staff to ensure that service plans are developed to address the short-term and long-term goals of clients. As appropriate, participate in the agency's Client Flow Staffing and other client-related case conferencing As appropriate, meet with clients and case managers to resolve treatment impasses or grievances before elevating it to the Sr. Director of Supportive Housing. General Works as part of the team to provide support and assistance whenever needed. Follows agency policies and procedures for the obtainment of information and the provision of services to clients. Participates in and contributes at regular management meetings, staff training, client activities, community meetings, and other agency events. Performs other duties as assigned. Meet regularly with the Director of Sr. Director of Supportive Housing for supervision. Actively participate in all-staff and leadership meetings. Participate in community education and outreach as requested. Attend professional staff training courses as scheduled. Attend networking meetings as assigned. Represent the agency in a professional and ethical manner when meeting with area agencies, funding bodies, donors and other professionals. Maintain a team approach with all staff in all work-related situations and with the staff of other agencies/organizations when collaborating on shared programs/grants. Must have reliable transportation, driver's license and proof of insurance. May be required to transport clients in personal vehicle. Benefits Vacation, Sick, Personal, Holiday paid days off Medical: Employer pays 100% - 90% for employee. Dental: Employer pays 72% - 75% for employee. Vision: Employer pays 51% for employee. Life: Employer pays 100% of a $50,000 policy for employee, age based. Mystrength: Employer pays 100% for employee and family. Retirement Plan: Employer has 403(b) plan you can participate immediately with employer matching first 3% after 12 months of employment. Requirements: QUALIFICATIONS: MSW or related master's degree with minimum three years supervisory experience. A bachelor's degree with a minimum of four years' experience including lived experience and three years supervisory experience in lieu of a master will be considered. Demonstrates ability to provide supervision to a team of staff with different responsibilities. Demonstrates organizational skills. Willingness and ability to interact with external partners/funders and able to represent agency's perspectives. KEY COMPETENCIES: Crisis intervention, mental health and substance abuse recognition, and accessing supportive services. Consistent, reliable, and team oriented. Written and oral skills necessary. Must be able to manage multiple responsibilities. Must have basic computer literacy. PHYSCIAL REQUIREMENTS: While performing the essential duties of this job, the employee is required to sit for extended periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and stand, bend, stretch, stoop, kneel, crouch, and climb stairs. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, review documents, and work on a computer. The employee may occasionally lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties, as necessary. This job description does not constitute a written or implied contract of employment.

Job Description Job Description Description: JOB SUMMARY: Under the direction of the Director of Emergency Services, the Interim Housing Manager is responsible for ensuring the Interim Housing program is meeting the needs of the clients; clients are making progress toward a successful exit into housing and addressing behavior issues to ensure the health and safety of all clients and staff. the Interim Housing Community, and the building occupants and neighbors. JOB RESPONSIBILITIES: Client Services and Behavior Management Conducts new client orientation meetings. Meets with client and case manager in Week 5 to review housing plan and target exit date. Meets with client and case manager every 90 days after Week 5 to ensure progress on housing plan. Reviews with Director clients who are not making progress on their housing plan to determine response and follow through. Conducts case conferencing to review upcoming client move-outs, move-ins, and behavior concerns/incident reports. Meets with client and case manager if client is not responsive to room inspection issues or repeated incident reports. Meets with client and case manager regarding incidents involving physical altercations. Develops and oversees client group programming including life-skills groups. Staff Supervision Participates in interviews and on-boarding of new staff, interns and volunteers. Conducts annual reviews of direct reports. Participates in the preparation for program audits and site visits. Works with the team to create an atmosphere in which timely and high-quality information flows smoothly between self and others. Encourages open expressions of ideas and opinions; removes obstacles and provides needed resources. Program Operations and Administration Works with the Program Associate to ensure that meals and other basic supplies are provided to clients. Works closely with the Facilities Manager to ensure that the facilities meet client needs and issues affecting client rooms and shared areas are addressed. Ensures that client data is entered into HMIS in a timely manner, and where appropriate assist others in timely submission. As directed by the Director of Interim Housing, works with the Data Management Team to gather necessary data for completion of reports and to ensure the accuracy of departmental statistics. Communicate frequently with staff from other departments to ensure the smooth transition of clients to and from other programs. Coordinated Entry (CE) Responsibilities: Works with CE Dedicated Assessor to ensure key metrics are complete and correct in HMIS so that clients can be assessed for housing opportunities on a timely basis and can be considered for all resources for which they are potentially eligible. Supervises staff responsible for making necessary changes in HMIS to ensure timely and accurate updates. Coordinates with CE Dedicated Assessor and monitors program staff working on client documentation required for various housing processes to ensure timely and accurate completion. Works with System Performance Team and CE Dedicated Assessor to understand, utilize and update agency Homeless Client List (HCL) referrals and client progress trackers in SharePoint. General Works as part of the team to provide support and assistance whenever needed. Follows agency policies and procedures for the obtainment of information and the provision of services to clients. Participates in and contributes to regularly scheduled management meetings, staff training, client activities, community meetings, and other agency events. Meets regularly with the Director of Emergency Services for supervision. Actively participates in all-staff and leadership meetings. Participates in community education and outreach as requested. Attends professional staff training courses as scheduled. Attends networking meetings as assigned. Represents the agency in a professional and ethical manner when meeting with area agencies, funding bodies, donors and other professionals. Maintain a team approach with all staff in all work-related situations and with the staff of other agencies/organizations when collaborating on shared programs/grants. Performs other duties as assigned. Benefits Vacation, Sick, Personal, Holiday paid days off Medical: Employer pays 100% - 90% for employee. Dental: Employer pays 72% - 75% for employee. Vision: Employer pays 51% for employee. Life: Employer pays 100% of a $50,000 policy for employee, age based. Mystrength: Employer pays 100% for employee and family. Retirement Plan: Employer has 403(b) plan you can participate immediately with employer matching first 3% after 12 months of employment. Requirements: QUALIFICATIONS: A bachelor's degree with a minimum of three years' experience in social services required. MSW-related master's degree preferred. Demonstrated ability to work as a team leader. Demonstrated organizational skills. KEY COMPETENCIES: Skills or experience in the following areas: Crisis intervention, mental health and substance abuse recognition, employment readiness and accessing supportive services. Consistent, reliable, and team oriented. Strong written and oral communication skills. Ability to manage multiple responsibilities. Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, and lift up to 25 lbs. Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties, as necessary. This job description does not constitute a written or implied contract of employment.