UVA Health System

UOVUNIUSREXTERNALENUS The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. This part time position is onsite in an office setting. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers' inquiries via a variety of pathways and outreach efforts to resolve open unresolved inquires and provides information about financial assistance for patients notably uninsured/under-insured patients. Contacts may be initiated by customers via fax, mail, email, phone calls, work listing or other vehicles of communication. The representative utilizes multiple electronic billing and medical retrieval systems as well as knowledge of medical billing and financial assistance to resolve guarantor/patient inquiries. The representative must be able to respond knowledgeably to a wide range of customer issues and be able to Performs computerized data entry. Our goal is to resolve all patient concerns while maintaining positive relationships with the customer by providing the best possible service to all our customers thereby enhancing the overall engagement with the patient. Provides financial counseling for patients notably uninsured/under-insured patients. Performs analysis of billing process to determine what if any amount is patient responsibility. Resolves patient responsibility balances through proven debt collection techniques. Provides optimum customer service including quality assurance for all patient inquiries Performs the following Contact Center functions. Performs computerized data entry. In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent. Experience: 1 year relevant experience preferred. Licensure: None required. PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Position Compensation Range: $15.68 - $31.36 Hourly Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment. UVA Health includes a hospital, level I trauma center, nationally recognized cancer and heart centers and primary and specialty clinics throughout Central Virginia. Through research and clinical trials, we stay at the leading edge of the treatments we offer. We rank among the nation s top hospitals because our doctors, nurses and caregivers make every effort to push the envelope of healthcare. UVA Health consists of: UVA Medical Center UVA School of Medicine UVA School of Nursing Claude Moore Health Sciences Library UVA Physicians Group

UOVUNIUSREXTERNALENUS The Service Line Administrator is responsible for the leadership and strategic oversight of the operational, financial, and clinical outcomes of their assigned service line within the University of Virginia Health System. Along with the Service Line Physician Leader, this role completes the dyad responsible for all service line outcomes. In concert with Service Line Physician Leadership and Department Chairs, the Administrator serves as a visible champion of performance improvement, quality & patient safety, compliance, and patient engagement across Heart and Vascular Services. In collaboration with Service Line Physician Leadership and Department Chairs, the Administrator will be responsible for developing and overseeing implementation of the strategic plan for the Service Line as well as specific programmatic business plans. Collaborates with the Service Line Physician Lead to provide leadership, direction, and organization within the Service Line Champions an integrated model of care for patients with administrative colleagues. Leads, develops, and oversees the strategic plan for the SL as well as specific programmatic business plans. Co-chairs the Service Line governance / oversight group to ensure collaborative decision make across the service line. Collaborates across UVA Health to ensure resources are available to execute strategic plan. Partners with Business Development to facilitate affiliations and partnerships. Establishes and monitors the service, growth, financial and innovation metrics and proposes annual goals to improve care and clinical outcomes. Collaborates across UVA Health to address operational and performance issues that impact Service Line goals. Leads assigned operations within the designated service line, to include setting and achieving service line goals and objectives, and leading the resolution of key operational issues. Manages the performance of staff and resources of assigned outpatient and procedural areas, promoting teamwork between/among all clinical areas within the service line. Partners with administrative and clinical leaders to develop appropriate measures with proper benchmarks that will be tracked and reported to improve care and operations. Cooperates with clinicians, departments, and medical school to provide an environment for education and research. Ensures compliance with the Medical Center, University, State, and federal policies for all areas such as privacy, confidentiality, billing, etc. Serves as a role model for the corporate and cultural values of the Health System. In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: Bachelor's degree in healthcare administration, business administration or a related field. If licensed to practice as a Registered Nurse in the State of Virginia - Bachelor of Science in Nursing from accredited nursing program is required. Master's degree in a healthcare related field must be obtained within four (4) years from date of hire. Experience: Seven (7) years of progressive management experience within a healthcare organization demonstrating leadership, strategic thinking, and responsibility for operations. Licensure: None PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Position Compensation Range: $146,897.00 - $293,794.00 Annual Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment. UVA Health includes a hospital, level I trauma center, nationally recognized cancer and heart centers and primary and specialty clinics throughout Central Virginia. Through research and clinical trials, we stay at the leading edge of the treatments we offer. We rank among the nation s top hospitals because our doctors, nurses and caregivers make every effort to push the envelope of healthcare. UVA Health consists of: UVA Medical Center UVA School of Medicine UVA School of Nursing Claude Moore Health Sciences Library UVA Physicians Group