SonderMind

About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions. About the Role You'll join SonderMind's People Operations team as a Payroll and Benefits Administrator, taking ownership of end-to-end payroll processing for a growing workforce, with a particular focus on our California-based employees, where complex wage-and-hour regulations demand precision and up-to-date knowledge. Working primarily in UKG, you'll ensure every team member is paid accurately and on time, and benefits administration tasks are handled swiftly and accurately. If you're building your payroll career and want hands-on experience within a fast-moving, people-first environment, this role gives you both the depth and the visibility to grow. What you'll do Process semi-monthly payroll for all employees using UKG Pro and Workforce Management payroll and timekeeping tools, ensuring accurate payroll processing to ensure compliance with relevant state wage and hour laws. Audit payroll data for errors and discrepancies before each pay cycle closes. Respond to employee payroll inquiries and resolve issues promptly. Accurately issues related to payroll including tax, garnishments, system configurations etc Support managers with payroll-related questions, including timecard review, approval workflows, and resolving UKG timekeeping issues. Support the administration of employee benefits programs, including enrollments, life events, terminations, and carrier file feeds, and serve as a first point of contact for employee benefits questions. Maintain accurate employee records in UKG, including pay rates, deductions, and tax withholdings. Support year-end processes, including W-2 preparation, commission letter administration and distribution, and reconciliation. Support and administration of our 401k plan, including analysis and reconciliation of regular 401 (k) reporting and compliance. Other ad-hoc responsibilities from time to time and based on business needs. Success in this role 30 days: Has completed UKG system onboarding and can independently process a full payroll cycle with supervision, demonstrating baseline accuracy on all employee types. 60 days: Processes payroll with minimal oversight, correctly applying California-specific rules (final pay, meal/rest penalties, SDI) and flags exceptions proactively before they become errors. 90 days: Operates as a fully independent contributor, owning end-to-end payroll processing, reconciling discrepancies without escalation, and maintaining compliance across all state requirements. 1 year: Has built a track record of on-time, accurate payroll with zero compliance misses, contributes to process improvements in UKG, and serves as a reliable resource for CA payroll questions across the People Ops team. Who You Are 2+ years of hands-on payroll processing experience, including full-cycle payroll runs Familiarity with UKG (UltiPro or UKG Pro) and Kronos or comparable HRIS/payroll platforms Working knowledge of California payroll regulations, including overtime rules, meal and rest break premiums, and final pay requirements Understanding of federal payroll compliance requirements (FLSA, tax, W-2 reporting) Proficiency in Microsoft Excel or Google Sheets for payroll audits and data reconciliation Strong attention to detail with demonstrated ability to identify and correct payroll discrepancies Excellent critical thinking and problem solving skills - you enjoy digging in and figuring things out Associate degree or higher in Accounting, Business, or a related field, or equivalent work experience Experience supporting multi-state payroll processing (preferred) Our Benefits The salary range for this role is between $68,000 - $80,000 per year. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions. About the Role You'll join SonderMind's People Operations team as a Payroll and Benefits Administrator, taking ownership of end-to-end payroll processing for a growing workforce, with a particular focus on our California-based employees, where complex wage-and-hour regulations demand precision and up-to-date knowledge. Working primarily in UKG, you'll ensure every team member is paid accurately and on time, and benefits administration tasks are handled swiftly and accurately. If you're building your payroll career and want hands-on experience within a fast-moving, people-first environment, this role gives you both the depth and the visibility to grow. What you'll do Process semi-monthly payroll for all employees using UKG Pro and Workforce Management payroll and timekeeping tools, ensuring accurate payroll processing to ensure compliance with relevant state wage and hour laws. Audit payroll data for errors and discrepancies before each pay cycle closes. Respond to employee payroll inquiries and resolve issues promptly. Accurately issues related to payroll including tax, garnishments, system configurations etc Support managers with payroll-related questions, including timecard review, approval workflows, and resolving UKG timekeeping issues. Support the administration of employee benefits programs, including enrollments, life events, terminations, and carrier file feeds, and serve as a first point of contact for employee benefits questions. Maintain accurate employee records in UKG, including pay rates, deductions, and tax withholdings. Support year-end processes, including W-2 preparation, commission letter administration and distribution, and reconciliation. Support and administration of our 401k plan, including analysis and reconciliation of regular 401 (k) reporting and compliance. Other ad-hoc responsibilities from time to time and based on business needs. Success in this role 30 days: Has completed UKG system onboarding and can independently process a full payroll cycle with supervision, demonstrating baseline accuracy on all employee types. 60 days: Processes payroll with minimal oversight, correctly applying California-specific rules (final pay, meal/rest penalties, SDI) and flags exceptions proactively before they become errors. 90 days: Operates as a fully independent contributor, owning end-to-end payroll processing, reconciling discrepancies without escalation, and maintaining compliance across all state requirements. 1 year: Has built a track record of on-time, accurate payroll with zero compliance misses, contributes to process improvements in UKG, and serves as a reliable resource for CA payroll questions across the People Ops team. Who You Are 2+ years of hands-on payroll processing experience, including full-cycle payroll runs Familiarity with UKG (UltiPro or UKG Pro) and Kronos or comparable HRIS/payroll platforms Working knowledge of California payroll regulations, including overtime rules, meal and rest break premiums, and final pay requirements Understanding of federal payroll compliance requirements (FLSA, tax, W-2 reporting) Proficiency in Microsoft Excel or Google Sheets for payroll audits and data reconciliation Strong attention to detail with demonstrated ability to identify and correct payroll discrepancies Excellent critical thinking and problem solving skills - you enjoy digging in and figuring things out Associate degree or higher in Accounting, Business, or a related field, or equivalent work experience Experience supporting multi-state payroll processing (preferred) Our Benefits The salary range for this role is between $68,000 - $80,000 per year. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions. About the Role You'll join SonderMind's People Operations team as a Payroll and Benefits Administrator, taking ownership of end-to-end payroll processing for a growing workforce, with a particular focus on our California-based employees, where complex wage-and-hour regulations demand precision and up-to-date knowledge. Working primarily in UKG, you'll ensure every team member is paid accurately and on time, and benefits administration tasks are handled swiftly and accurately. If you're building your payroll career and want hands-on experience within a fast-moving, people-first environment, this role gives you both the depth and the visibility to grow. What you'll do Process semi-monthly payroll for all employees using UKG Pro and Workforce Management payroll and timekeeping tools, ensuring accurate payroll processing to ensure compliance with relevant state wage and hour laws. Audit payroll data for errors and discrepancies before each pay cycle closes. Respond to employee payroll inquiries and resolve issues promptly. Accurately issues related to payroll including tax, garnishments, system configurations etc Support managers with payroll-related questions, including timecard review, approval workflows, and resolving UKG timekeeping issues. Support the administration of employee benefits programs, including enrollments, life events, terminations, and carrier file feeds, and serve as a first point of contact for employee benefits questions. Maintain accurate employee records in UKG, including pay rates, deductions, and tax withholdings. Support year-end processes, including W-2 preparation, commission letter administration and distribution, and reconciliation. Support and administration of our 401k plan, including analysis and reconciliation of regular 401 (k) reporting and compliance. Other ad-hoc responsibilities from time to time and based on business needs. Success in this role 30 days: Has completed UKG system onboarding and can independently process a full payroll cycle with supervision, demonstrating baseline accuracy on all employee types. 60 days: Processes payroll with minimal oversight, correctly applying California-specific rules (final pay, meal/rest penalties, SDI) and flags exceptions proactively before they become errors. 90 days: Operates as a fully independent contributor, owning end-to-end payroll processing, reconciling discrepancies without escalation, and maintaining compliance across all state requirements. 1 year: Has built a track record of on-time, accurate payroll with zero compliance misses, contributes to process improvements in UKG, and serves as a reliable resource for CA payroll questions across the People Ops team. Who You Are 2+ years of hands-on payroll processing experience, including full-cycle payroll runs Familiarity with UKG (UltiPro or UKG Pro) and Kronos or comparable HRIS/payroll platforms Working knowledge of California payroll regulations, including overtime rules, meal and rest break premiums, and final pay requirements Understanding of federal payroll compliance requirements (FLSA, tax, W-2 reporting) Proficiency in Microsoft Excel or Google Sheets for payroll audits and data reconciliation Strong attention to detail with demonstrated ability to identify and correct payroll discrepancies Excellent critical thinking and problem solving skills - you enjoy digging in and figuring things out Associate degree or higher in Accounting, Business, or a related field, or equivalent work experience Experience supporting multi-state payroll processing (preferred) Our Benefits The salary range for this role is between $68,000 - $80,000 per year. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

About SonderMind At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram and Linkedin Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company. About the Role SonderMind is seeking a Director, Payor Strategy & Integrations to serve as a principal architect of our enterprise growth. This is a high-visibility leadership role designed for an experienced Payor Strategist who understands that the future of mental health lies at the intersection of data-driven outcomes, ecosystem integration, and sustainable payor economics. Reporting directly to the Head of Payor Strategy and Partnerships, you and your team will serve as the primary bridge between SonderMind's clinical innovation and our most critical national and regional payor partners. You aren't just selling a platform; you are designing the integration roadmaps that allow payors to solve their most complex challenges. What you'll do Architect Payor Integration Strategy: Lead and mentor a high-performing team to design and execute a comprehensive integration strategy for national and regional payors. Own Payor Channel Activation and Growth: Be the accountable owner for growth through activation of our Payor Partner member base Connect SonderMind's Story to Payor's Needs: Leverage your deep Payor experience to translate SonderMind's AI-powered solutions into compelling ROI and clinical-utility stories for Payor Medical Directors and Actuaries. Influence Product Roadmap: Serve as the "Voice of the Payor" internally, driving cross-functional alignment with Product, Clinical, and Engineering to ensure our digital solutions solve real-world payor pain points (e.g., network adequacy, HEDIS measures, total cost of care). Drive Market Visibility: Represent SonderMind as a thought leader at national conferences (BHT, HLTH, AHIP), positioning the company as the premier partner for innovative behavioral health. Playbook Development and Team Growth: Manage the payor enablement budget and develop the internal "playbook" for scaling enterprise accounts from implementation to long-term expansion while modeling what good looks like for your team Data-Driven Decision Making: Evaluate and implement AI-driven tools to automate routine payor reporting and augment the team's ability to generate data-driven clinical insights. What does success look like? The Trusted Advisor: You will become a primary strategic partner to C-suite stakeholders at some of our largest accounts, shifting the relationship from contract compliance to genuine clinical partnership Strategic Leverage : You will leverage improved relationships into 1-2 opportunities to support Payor Partners more deeply. High Performing Team: Your team meets and exceeds member activation targets, empowered by the mentorship and strategic clarity you provide. Organizational Influence: Payor feedback you've surface internally has directly shaped product and clinical direction with measurable proof points in contract wins, renewals, or expanded partnership teams tied to those enhancements. Who You Are You have deep experience and relationships with Payors, including at least 7 years in high-level B2B health tech partnerships or value-based strategy. Proven track record of navigating the challenging Payor landscapes, complex organizations, and/or National Payors to close seven-figure, multi-stakeholder deals. Deep understanding and exposure of the payor landscape and dynamics Experienced in managing and scaling high-performing teams, with a focus on professional development and operational excellence. Successfully lead teams through major strategic pivots or organizational change. Confident communicator who can translate clinical value into business impact and business priorities into clinical strategy Comfortable stepping into an environment where processes and workflows are still being defined. Able to build the infrastructure and close deals at the same time Preferred Qualifications: Past experience on the Provider or Payor side of Mental Health, or both. A deep, existing "Rolodex" of regional and national payor executives. Experience in high-growth startups or "innovator" organizations Our Benefits As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: A generous PTO policy, with a minimum of three weeks off per year A holiday schedule that follows standard U.S. holidays Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate) Competitive Medical, Dental, and Vision coverage, with plans to meet every need - including HSA (with $1,100 company contribution) and FSA options Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period) Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8-16 weeks of paid leave 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested Join teammates from across the country at our annual company gathering Company shutdown between Christmas and New Year's Supplemental life insurance, pet insurance, commuter benefits, and more Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . About the Role The Account Manager, Health Plans is responsible for growing SonderMind's most important payor relationships. This is a strategic account management role: the contract is the starting point, and your job is everything that comes after. You'll serve as the primary point of contact for an assigned portfolio of payor partners, demonstrating the value SonderMind delivers, expanding our footprint within each account, and partnering with payors to drive their members to utilize SonderMind's services. Reporting to the Director of Payor Integrations, you'll operate as a trusted advisor to payor executives and a growth driver for SonderMind, identifying opportunities to deepen partnerships well beyond the initial agreement. You'll work closely with our Payor Contracting team, bringing partnership insights and a demonstrated value story to the table that strengthens SonderMind's position in renewals and new agreements. This role requires executive presence, commercial instincts, and the ability to translate clinical outcomes and utilization data into a compelling value story. The ideal candidate is a relationship builder who thinks like an owner and is motivated by improving access and outcomes in mental health. What You'll Do Serve as the primary point of contact for a portfolio of payor partners. Own the day-to-day relationship and the executive-level connection, leading regular business reviews and Joint Operating Committees that position SonderMind as an indispensable partner Demonstrate SonderMind's value. Build and deliver the ROI story for each partner using clinical outcomes, access improvements, cost savings, and utilization data, ensuring payors clearly see the impact SonderMind has on their members and their business Grow each account organically beyond the initial contract. Identify and pursue expansion opportunities including new geographies, new lines of business, additional products and offerings, and participation in strategic initiatives like value-based programs Drive member utilization of SonderMind services. Partner with payors on member engagement, referral pathways, and co-marketing initiatives that connect more of their members to care Partner with the Payor Contracting team on renewals and new agreements, bringing relationship insights, expansion opportunities, and the value narrative that strengthens SonderMind's negotiating position Work cross-functionally with Revenue Cycle, credentialing, compliance, legal, finance, and operations to deliver on partner commitments and keep each partnership running smoothly, and support additional projects including travel to industry conferences and in-person partner meetings What does success look like? Payor partners who view SonderMind as a strategic partner and seek us out for new opportunities Measurable account growth: expanded offerings, new lines of business, and increased member utilization within your portfolio A clear, data-backed value narrative for every partner that strengthens renewals and fuels expansion Strong collaboration with the Payor Contracting team, ensuring relationship insights inform contracting strategy Proactive identification of growth opportunities and resolution of partner issues before they escalate Ability to independently manage a portfolio while contributing to team-wide objectives in a fast-paced environment Who You Are Minimum BA/BS in Business Administration, Healthcare Administration, or related degree Minimum five years in strategic account management, partner growth, or payor-facing relationship management, ideally in behavioral health or healthcare Proven track record of growing accounts: expanding offerings, increasing utilization, or driving revenue within existing relationships Knowledge of managed care and the payor landscape, including familiarity with alternative payment models such as value-based programs, risk arrangements, and case rates Strong analytical and storytelling skills, with the ability to turn outcomes and utilization data into a compelling value narrative Executive presence and strong communication skills: written, verbal, analytical Ability to work remotely and travel to the corporate office, payor visits, and conferences Ability to lean in to new tools including AI to drive outcomes Our Benefits The base salary range for this role is $115,000 - $130,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position is also eligible for a 5% variable bonus. As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

About SonderMind At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram and Linkedin Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company. About the Role SonderMind is seeking a Director, Payor Strategy & Integrations to serve as a principal architect of our enterprise growth. This is a high-visibility leadership role designed for an experienced Payor Strategist who understands that the future of mental health lies at the intersection of data-driven outcomes, ecosystem integration, and sustainable payor economics. Reporting directly to the Head of Payor Strategy and Partnerships, you and your team will serve as the primary bridge between SonderMind's clinical innovation and our most critical national and regional payor partners. You aren't just selling a platform; you are designing the integration roadmaps that allow payors to solve their most complex challenges. What you'll do Architect Payor Integration Strategy: Lead and mentor a high-performing team to design and execute a comprehensive integration strategy for national and regional payors. Own Payor Channel Activation and Growth: Be the accountable owner for growth through activation of our Payor Partner member base Connect SonderMind's Story to Payor's Needs: Leverage your deep Payor experience to translate SonderMind's AI-powered solutions into compelling ROI and clinical-utility stories for Payor Medical Directors and Actuaries. Influence Product Roadmap: Serve as the "Voice of the Payor" internally, driving cross-functional alignment with Product, Clinical, and Engineering to ensure our digital solutions solve real-world payor pain points (e.g., network adequacy, HEDIS measures, total cost of care). Drive Market Visibility: Represent SonderMind as a thought leader at national conferences (BHT, HLTH, AHIP), positioning the company as the premier partner for innovative behavioral health. Playbook Development and Team Growth: Manage the payor enablement budget and develop the internal "playbook" for scaling enterprise accounts from implementation to long-term expansion while modeling what good looks like for your team Data-Driven Decision Making: Evaluate and implement AI-driven tools to automate routine payor reporting and augment the team's ability to generate data-driven clinical insights. What does success look like? The Trusted Advisor: You will become a primary strategic partner to C-suite stakeholders at some of our largest accounts, shifting the relationship from contract compliance to genuine clinical partnership Strategic Leverage : You will leverage improved relationships into 1-2 opportunities to support Payor Partners more deeply. High Performing Team: Your team meets and exceeds member activation targets, empowered by the mentorship and strategic clarity you provide. Organizational Influence: Payor feedback you've surface internally has directly shaped product and clinical direction with measurable proof points in contract wins, renewals, or expanded partnership teams tied to those enhancements. Who You Are You have deep experience and relationships with Payors, including at least 7 years in high-level B2B health tech partnerships or value-based strategy. Proven track record of navigating the challenging Payor landscapes, complex organizations, and/or National Payors to close seven-figure, multi-stakeholder deals. Deep understanding and exposure of the payor landscape and dynamics Experienced in managing and scaling high-performing teams, with a focus on professional development and operational excellence. Successfully lead teams through major strategic pivots or organizational change. Confident communicator who can translate clinical value into business impact and business priorities into clinical strategy Comfortable stepping into an environment where processes and workflows are still being defined. Able to build the infrastructure and close deals at the same time Preferred Qualifications: Past experience on the Provider or Payor side of Mental Health, or both. A deep, existing "Rolodex" of regional and national payor executives. Experience in high-growth startups or "innovator" organizations Our Benefits As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: A generous PTO policy, with a minimum of three weeks off per year A holiday schedule that follows standard U.S. holidays Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate) Competitive Medical, Dental, and Vision coverage, with plans to meet every need - including HSA (with $1,100 company contribution) and FSA options Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period) Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8-16 weeks of paid leave 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested Join teammates from across the country at our annual company gathering Company shutdown between Christmas and New Year's Supplemental life insurance, pet insurance, commuter benefits, and more Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.