Altra Federal Credit Union

Full-Time Floating Member Service Representative - Sango Office - Clarksville TN Join the excitement of something new at Altra Federal Credit Union! As we prepare to open our brand-new Sango office in Clarksville, TN later this fall, we're looking for a friendly, motivated Floating Member Service Representative to help us create an outstanding experience for every member who walks through our doors. In this dynamic role, you'll have the opportunity to support our Madison Street, Wilma Rudolph, and new Sango offices, providing exceptional service wherever our members need you most. If you enjoy building relationships, adapting to new environments, solving problems, and making a positive impact in your community, this is your opportunity to grow with a team that puts people first! Key Responsibilities Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries Process transactions accurately and in compliance with credit union policies and regulatory requirements Promote credit union products and services to meet member needs and support business growth Promote in-branch technology and assist members as needed Maintain member confidentiality and adhere to security procedures Resolve member questions or concerns promptly, escalating when necessary Balance cash drawers and audit machines / technology Support other branch functions as needed Qualifications High school diploma (or equivalent) and a commitment to ongoing learning Background in customer service. Previous financial experience would be a plus Previous cash handling or teller experience preferred, but not required Valid driver's license required Clean driving record required Reliable transportation required Skills & Abilities Strong communication skills, with the ability to connect with members genuinely Detail-oriented, professional, and tech-savvy - ready to help members with digital services Proficient with computers and basic software applications Ability to maintain confidentiality and handle sensitive information Commitment to providing exceptional member service Bilingual (English / Spanish) skills are strongly encouraged to support and better serve our diverse membership. Availability This position is full-time, 40- hours a week, Monday through Friday with opening and closing rotation. No weekends! Hours will be 8:00 a.m. to 5:00 p.m. Will require some flexibility within these hours, as needed. Pay and Benefits Starting hourly pay of $21.00 per hour ($17.00 base pay plus $2 MSR premium pay plus $2 Float premium pay) When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam. Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options. Up to a 6% Employer-matched 401(k) + additional 3% employer contribution. Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years! Paid time off, volunteer time off, paid holidays, and your birthday off (paid)! Employee-only perks and discounts. At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. Compensation details: 21-21 Hourly Wage PI960168c3f9b5-2164

Solutions Specialist - Sango Office - Clarksville TN Join the excitement of something new at Altra Federal Credit Union! As we prepare to open our brand-new Sango office in Clarksville TN later this fall, we are seeking Solutions Specialists who are passionate about building relationships, identifying financial solutions, and delivering exceptional service to our members. This role is ideal for someone who thrives in a collaborative environment, enjoys connecting with people, and is eager to help support the success of a new branch location from the ground up. Solutions Specialists are responsible for understanding and promoting our financial products and services, assisting members with their banking needs, and ensuring a seamless customer experience. Solutions Specialist will also assist and show members how to use Altra's self-service technology in the branch and perform Member Service and Consumer Lending functions Key Responsibilities Opening and closing of accounts Processing account changes Completing share certificates Work with IRA and Trust accounts Process loan applications via phone, fax, internet, and in-person Present loan products to members and provide loan recommendations Perform savings bond redemptions Notary services, cashier's checks Print debit cards and handle member transactions as needed Refer members to Real Estate Lending, Altra Financial Advisors and Business Lending The Solutions Specialist may need to assist on the Member Service line as needed. Duties include, but are not limited to: Assist with various transactions such as deposits, withdrawals, transfers and loan payments Promote and educate members on Altra's products and services Assist with ATM's, Palm Authentication and electronic services Qualifications High school diploma (or equivalent) required. An associate's degree in business or a related field would be preferred. Minimum one (1) year of banking, financial services or retail experience is required. Skills & Abilities Strong knowledge of credit union products, lending processes, and digital banking tools. Strong communication and relationship-building skills. Ability to confidently discuss financial products in a consultative, member-focused way. Detail-oriented with strong organizational and follow-through skills. Bilingual (English / Spanish) skills are strongly encouraged to support and better serve our diverse membership. Availability This position is full-time, 40- hours a week, Monday through Friday with opening and closing rotation. No weekends! Hours will be 8:00 a.m. to 5:00 p.m. Will require some flexibility within these hours, as needed. Pay & Benefits Starting hourly pay of $19.38+ per hour and participation in a monthly incentive plan When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam. Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options. Up to a 6% employer-matched 401(k) + additional 3% employer contribution. Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years! Paid time off, volunteer time off, paid holidays, and your birthday off (paid)! Employee-only perks and discounts. At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. Compensation details: 19.38-19.38 Hourly Wage PIe8f5f3b5-

Full-Time Member Service Representative - Sango Office - Clarksville TN Join the excitement of something new at Altra Federal Credit Union! As we prepare to open our brand-new Sango office in Clarksville TN later this fall, we're looking for friendly, motivated Member Service Representatives to help us create an outstanding experience for every member who walks through our doors. If you enjoy building relationships, solving problems, and making a positive impact in your community, this is your opportunity to grow with a team that puts people first! Key Responsibilities Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries Process transactions accurately and in compliance with credit union policies and regulatory requirements Promote credit union products and services to meet member needs and support business growth Promote in-branch technology and assist members as needed Maintain member confidentiality and adhere to security procedures Resolve member questions or concerns promptly, escalating when necessary Balance cash drawers and audit machines / technology Support other branch functions as needed Qualifications High school diploma (or equivalent) and a commitment to ongoing learning Background in customer service. Previous financial experience would be a plus Previous cash handling or teller experience preferred, but not required Skills & Abilities Strong communication skills, with the ability to connect with members genuinely Detail-oriented, professional, and tech-savvy - ready to help members with digital services Proficient with computers and basic software applications Ability to maintain confidentiality and handle sensitive information Commitment to providing exceptional member service Bilingual (English / Spanish) skills are strongly encouraged to support and better serve our diverse membership. Availability This position is full-time, 40- hours a week, Monday through Friday with opening and closing rotation. No weekends! Hours will be 8:00 a.m. to 5:00 p.m. Will require some flexibility within these hours, as needed. Pay and Benefits Starting hourly pay of $19.00 per hour ($17.00 base pay plus $2 MSR premium pay) When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam. Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options. Up to a 6% Employer-matched 401(k) + additional 3% employer contribution. Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years! Paid time off, volunteer time off, paid holidays, and your birthday off (paid)! Employee-only perks and discounts. At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. Compensation details: 19-19 Hourly Wage PI186f5e183cca-2161

Floating Solutions Specialist - Sango Office - Clarksville TN Join the excitement of something new at Altra Federal Credit Union! As we prepare to open our brand-new Sango office in Clarksville TN later this fall, we are seeking a Floating Solutions Specialist who is passionate about building relationships, identifying financial solutions, and delivering exceptional service to our members. This role is ideal for someone who thrives in a collaborative environment, enjoys connecting with people, and is eager to help support the success of a new branch location from the ground up. Travel between the Madison Street office, Wilma Rudolph office, and the new Sango office will be required to support operational needs, team collaboration, and member service across locations. Floating Solutions Specialists are responsible for understanding and promoting our financial products and services, assisting members with their banking needs, and ensuring a seamless customer experience. This role requires strong problem-solving skills, financial expertise, and a member-first approach to service. Key Responsibilities Opening and closing of accounts Processing account changes Completing share certificates Work with IRA and Trust accounts Process loan applications via phone, fax, internet, and in-person Present loan products to members and provide loan recommendations Perform savings bond redemptions Notary services, cashier's checks Print debit cards and handle member transactions as needed Refer members to Real Estate Lending, Altra Financial Advisors and Business Lending The Solutions Specialist may need to assist on the Member Service line as needed. Duties include, but are not limited to: Assist with various transactions such as deposits, withdrawals, transfers and loan payments Promote and educate members on Altra's products and services Assist with ATM's, Palm Authentication and electronic services Qualifications High school diploma (or equivalent) required. An associate's degree in business or a related field would be preferred. Minimum one (1) year of banking, financial services or retail experience is required. Valid driver's license required Clean driving record required Reliable transportation required Skills & Abilities Strong knowledge of credit union products, lending processes, and digital banking tools. Strong communication and relationship-building skills. Ability to confidently discuss financial products in a consultative, member-focused way. Detail-oriented with strong organizational and follow-through skills. Bilingual (English / Spanish) skills are strongly encouraged to support and better serve our diverse membership. Availability This position is full-time, 40- hours a week, Monday through Friday with opening and closing rotation. No weekends! Hours will be 8:00 a.m. to 5:00 p.m. Will require some flexibility within these hours, as needed. Pay & Benefits Starting hourly pay of $21.38+ per hour ($19.38 base pay plus $2 Float premium pay) and participation in a monthly incentive plan. When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam. Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options. Up to a 6% employer-matched 401(k) + additional 3% employer contribution. Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years! Paid time off, volunteer time off, paid holidays, and your birthday off (paid)! Employee-only perks and discounts. At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. Compensation details: 21.38-21.38 Hourly Wage PI8aa33fa82e4a-2170

Full-Time Member Service Representative - Sango Office - Clarksville TN Join the excitement of something new at Altra Federal Credit Union! As we prepare to open our brand-new Sango office in Clarksville TN later this fall, we're looking for friendly, motivated Member Service Representatives to help us create an outstanding experience for every member who walks through our doors. If you enjoy building relationships, solving problems, and making a positive impact in your community, this is your opportunity to grow with a team that puts people first! Key Responsibilities Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries Process transactions accurately and in compliance with credit union policies and regulatory requirements Promote credit union products and services to meet member needs and support business growth Promote in-branch technology and assist members as needed Maintain member confidentiality and adhere to security procedures Resolve member questions or concerns promptly, escalating when necessary Balance cash drawers and audit machines / technology Support other branch functions as needed Qualifications High school diploma (or equivalent) and a commitment to ongoing learning Background in customer service. Previous financial experience would be a plus Previous cash handling or teller experience preferred, but not required Skills & Abilities Strong communication skills, with the ability to connect with members genuinely Detail-oriented, professional, and tech-savvy - ready to help members with digital services Proficient with computers and basic software applications Ability to maintain confidentiality and handle sensitive information Commitment to providing exceptional member service Bilingual (English / Spanish) skills are strongly encouraged to support and better serve our diverse membership. Availability This position is full-time, 40- hours a week, Monday through Friday with opening and closing rotation. No weekends! Hours will be 8:00 a.m. to 5:00 p.m. Will require some flexibility within these hours, as needed. Pay and Benefits Starting hourly pay of $19.00 per hour ($17.00 base pay plus $2 MSR premium pay) When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam. Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options. Up to a 6% Employer-matched 401(k) + additional 3% employer contribution. Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years! Paid time off, volunteer time off, paid holidays, and your birthday off (paid)! Employee-only perks and discounts. At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. Compensation details: 19-19 Hourly Wage PI1e25c97d272c-2161

Floating Solutions Specialist - Losey Blvd - La Crosse WI Love to travel-but stay close to home? Enjoy meeting new people and adapting to different environments? If you're friendly, flexible, and thrive in new surroundings, this could be the perfect fit for you! We're currently hiring a Full-Time Floating Solutions Specialist. In this role, you'll travel to various Altra locations, providing professional, friendly service and support to our members. You'll play a key part in delivering the consistent, high-quality experience our members expect every time they visit an Altra branch. Altra's Floating Solutions Specialist will travel to different Altra locations in WI (Onalaska, West Salem, Holmen, and La Crosse) and MN (La Crescent, Winona, and Rochester) on an as-needed basis to fill in at those offices where and when assistance is needed. The Floating Solutions Specialist's home office will be at the La Crosse Losey Blvd. office in La Crosse, WI. Because this position is a floating position, you will work in face-to-face offices, Kiosk style office and technology style offices. You will be required to work as a team and be able to work in fast-paced environments. Key Responsibilities: Build and maintain meaningful relationships with members through in-person, phone, fax, and / or internet interactions. Conduct financial conversations to understand members' needs and recommend appropriate products and services. Open and service consumer accounts, including checking, savings, certificates, and consumer loans, and provide Notary services. Educate members on digital tools and self-service options to enhance their banking experience (kiosks, ATM, Sam-e / iTMs). Identify opportunities to deepen member relationships through referrals and cross-selling. Resolve member questions and concerns accurately and professionally. Ensure compliance with credit union policies, procedures, and regulatory requirements. Collaborate with branch and support teams to deliver seamless member experience. Qualifications: High school diploma (or equivalent) required. An associate's degree in business or a related field would be preferred. Minimum one (1) year of banking, financial services or retail experience is required. Strong knowledge of credit union products, lending processes, and digital banking tools. Strong communication and relationship-building skills. Ability to confidently discuss financial products in a consultative, member-focused way. Detail-oriented with strong organizational and follow-through skills. Availability: This position is 40-hours a week, Monday through Friday. Floating Solutions Specialists are required to work rotating Saturday hours about once every six weeks, in the Onalaska WI office from 7:45 a.m. until 12:15 p.m. Typical hours for the Floating Solutions Specialist range from 7:15 a.m. to 7:30 p.m. There may be some opening and closing shifts on a rotational basis required. Will require some flexibility within these posted office hours for our WI and MN offices. Pay and Benefits: Competitive starting rate of $21.38+ per hour, ($19.38 per hour, plus $2 floating premium), plus participation in an incentive plan When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options Up to a 6% Employer-matched 401(k) + additional 3% employer contribution. Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years! Paid time off, volunteer time off, and your birthday off (paid)! Employee-only perks and discounts At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. winning wellness program. Compensation details: 21.38-21.38 Hourly Wage PIfb214dcf5c82-1606