Telhio Credit Union

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Position Summary: The Mortgage Servicing Specialist is the individual that performs all servicing functions relative to first mortgage, including but not limited to notifications, collections, accounting and tax preparation, monitoring and payment of escrow accounts, annual escrow analysis, payment and logging of first mortgage bills, and performs general office duties for the department. Responsibilities: Sets up Mortgage Loan files for entry into Telhio Servicing Platform: Funds New Mortgage Loan in Core System. Review servicing package for accuracy to complete maintenance in DNA. Sends RESPA required disclosures along with Welcome Letter and ACH form. Ensures that loans meet requirements sufficient in force for Hazard/Flood coverage. Services 1st Mortgage Loans. Handles all 1st Mortgage calls, emails, and mail. Process non-cash transactions, payment receipts and disbursements. Research and process corrections and reworks. Monitors ARM rate changes and generates notifications. Collections: Contacts member and/or agent when insurance is going to lapse, to rectify the situation. Responsible for placing Forced Placed Insurance when necessary. Advises Asset Protection of delinquent property taxes. Process PMI cancellation upon Asset Protection and member requests when applicable. Escrow Analysis, Preparation and Delivery: Monitors and process escrow account disbursements for Hazard Insurance, Property Taxes and Private Mortgage Insurance. Performs annual escrow analysis, preparation and delivery. Create and cancel escrow accounts upon member request per policy guidelines. Sends annual PMI letters to all applicable members and notifies them of cancellation of PMI insurance when below 78% LTV. Accounting and General Ledgering: Process non-cash transactions, payment receipts and disbursements. Processes payoff request and forwards to Sales. Processes paid out loans and final documentation. Balances MPP reports and orders funding for Investors. Analytics and Reporting: Perform yearly escrow analysis. Stays current on all REGs. Completes all required training and classes. Qualifications: 1-3 years Mortgage servicing experience. Preferred 1-3 years accounting experience (General Ledgers and Accounts Payables) Preferred 1-3 years Working knowledge of mortgage products and services Preferred 1-3 years Experience with ACH Transactions/ Postings Preferred 1-3 years Experience with FHA & VA Loan Preferred 1-3 years Experience with MS Word, Excel Preferred Fundamental knowledge of Bank Regulations. Knowledge of Procedures High Excellent accuracy and attention to detail. Excellent Customer Service Skills. Very strong interpersonal skills. Strong financial and analytical skills. Proficient in MS Office applications required. Possess solid time management skills. Excellent oral communication skills. Must be able to handle multiple projects and tasks and meet deadlines. Must be organizes and prioritize work assignments with minimal supervision Flexibility relative to work schedule High Ability to work in fast-pace environment Ability to work some overtime and some weekends required High School graduate or G.E.D. Telhio applicants must be able to pass a background check including Credit, Drug Screen, Bondability, & Criminal Background Must have a valid/unexpired driver's license What you will earn: Competitive pay Opportunity to earn incentive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer PIbf60dc03c4d9-5015

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. About our Position The Mortgage Post Closing Specialist is the individual that ensures the accuracy and timeliness of the delivery of the First Mortgages processed through Telhio and Investors. This position is responsible for the quality control of all first mortgages. Responsibilities: Works with Loan officers and Processors on new loan closings and funding's Review loan files (pre-closing) to assure loan has all Investor required documentation Prepares loans for funding, transmits funds accurately to Title Closing company Monitors loan files submitted to Investors for any suspense conditions Inputs Government Monitoring into HDMA LAR. Responsible for accuracy Upload loans through Lender Link to DNA for Funding Ensures that once loan is funded and trailing documents have been shipped loan is finalized Reviews approved and closed loan for regulatory compliance Ensure and Verify the Integrity of data/documents and ensure that documents received meet both the Investor and Telhio Guidelines Finalize original title policy, recorded mortgage and assignment when received from Title Company Completes and mails all 1st Mortgage Statement of Denial to members Process all funds received from investor and balance General Ledgers Operates within compliance with all required regulations and policies, including all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations Qualifications: High School Diploma Required 1-3 years Mortgage Servicing Experience 1-3 years Accounting 1-3 years Working knowledge and of Mortgage Products and Services 1-3 years Banking/financial services related experience Required 1-3 years Knowledge of Mortgage Process Fundamental knowledge of Bank Regulations. Very strong interpersonal skills. Strong financial and analytical skills. Knowledge of Procedures Proficient in MS Office applications required. Possess solid time management skills. Excellent accuracy and attention to detail. Excellent Customer Service Skills Excellent oral communication skills Must be knowledgeable of all applicable Federal, State, and Investor guidelines. Must be able to handle multiple projects and tasks and meet deadlines. Must be organizes and prioritize work assignments with minimal supervision Flexibility relative to work schedule Ability to work in fast-paced environment Ability to work some overtime and some weekends required What you will earn: Competitive pay Opportunity to earn incentive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer PI6090d2-

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Position Summary: The Title Clerk is the individual that performs all processing and coordination functions relative to Titles, Title Transfers and Lien Releases. Responsible for monitoring the timely receipt of auto loan packages from the direct and indirect lending groups. Reviews and completes the paperwork related to titles and liens prepared by the branches and sales groups, organizes the loan package. Files and transfers liens on titles, security agreements, and chattels. Processes payoffs on totaled vehicles. Serves as the Face of Telhio in interactions with the Bureau of Motor Vehicles and local County Clerk of Courts offices. Responsible for filing of UCCs on trailers and any other non-titled vehicles for the direct lending centers. This role interacts frequently with other Telhio lines of business including the branch network, dealer network and title agencies. Responsibilities: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands credit union mission/values, keeps job knowledge current. Reviews paid off reports and processes lien releases in accordance with the applicable title status. Reviews signed paperwork for proper title documents to ensure lien can be recorded. Accurately calculates sales tax on title transfers and verify funds have been collected. Sends required documents to the Clerk of Courts and mails corresponding documents to members when received. Mails funding checks to dealerships in a timely manner and updates title check in report. Certifies letters of Guarantee from Insurance Company. Requests paper titles from FDI for Telhio/CHACO liens and then forwards to insurance companies. Stamps lien release for Metro paper titles and forwards to insurance company. Transfers ownership from member to Telhio with federal odometer marked repo for mileage and security agreement for repossessed vehicles. Daily review of lien report and timely follow up with dealerships if liens are not perfected within 30 days. Communicates with Coworkers to ensure timely turnaround for titles and lien releases. Assists other department team members when needed. Compliance with all applicable Telhio policies and procedures (internal controls) and Federal, State and Local regulations applicable. Qualifications: 1-3 years experience filing and releasing vehicle liens- Required 1-3 years Automotive title experience - Required 1-3 years Data Entry Skills - Required 1-3 years MS Office Skills - Required Thorough understanding of Loan Documents Very strong interpersonal skill Ability to communicate well including verbal and written communication Strong attention to detail and interest in accuracy Sound knowledge of general bank operations Strong organization skills What you will earn: Competitive pay Opportunity to earn incentive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer PIdd653ba7ab3e-4575

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Position Summary: The Mortgage Servicing Specialist is the individual that performs all servicing functions relative to first mortgage, including but not limited to notifications, collections, accounting and tax preparation, monitoring and payment of escrow accounts, annual escrow analysis, payment and logging of first mortgage bills, and performs general office duties for the department. Responsibilities: Sets up Mortgage Loan files for entry into Telhio Servicing Platform: Funds New Mortgage Loan in Core System. Review servicing package for accuracy to complete maintenance in DNA. Sends RESPA required disclosures along with Welcome Letter and ACH form. Ensures that loans meet requirements sufficient in force for Hazard/Flood coverage. Services 1st Mortgage Loans. Handles all 1st Mortgage calls, emails, and mail. Process non-cash transactions, payment receipts and disbursements. Research and process corrections and reworks. Monitors ARM rate changes and generates notifications. Collections: Contacts member and/or agent when insurance is going to lapse, to rectify the situation. Responsible for placing "Forced Placed Insurance" when necessary. Advises Asset Protection of delinquent property taxes. Process PMI cancellation upon Asset Protection and member requests when applicable. Escrow Analysis, Preparation and Delivery: Monitors and process escrow account disbursements for Hazard Insurance, Property Taxes and Private Mortgage Insurance. Performs annual escrow analysis, preparation and delivery. Create and cancel escrow accounts upon member request per policy guidelines. Sends annual PMI letters to all applicable members and notifies them of cancellation of PMI insurance when below 78% LTV. Accounting and General Ledgering: Process non-cash transactions, payment receipts and disbursements. Processes payoff request and forwards to Sales. Processes paid out loans and final documentation. Balances MPP reports and orders funding for Investors. Analytics and Reporting: Perform yearly escrow analysis. Stays current on all REGs. Completes all required training and classes. Qualifications: 1-3 years Mortgage servicing experience. Preferred 1-3 years accounting experience (General Ledgers and Accounts Payables) Preferred 1-3 years Working knowledge of mortgage products and services Preferred 1-3 years Experience with ACH Transactions/ Postings Preferred 1-3 years Experience with FHA & VA Loan Preferred 1-3 years Experience with MS Word, Excel Preferred Fundamental knowledge of Bank Regulations. Knowledge of Procedures High Excellent accuracy and attention to detail. Excellent Customer Service Skills. Very strong interpersonal skills. Strong financial and analytical skills. Proficient in MS Office applications required. Possess solid time management skills. Excellent oral communication skills. Must be able to handle multiple projects and tasks and meet deadlines. Must be organizes and prioritize work assignments with minimal supervision Flexibility relative to work schedule High Ability to work in fast-pace environment Ability to work some overtime and some weekends required High School graduate or G.E.D. Telhio applicants must be able to pass a background check including Credit, Drug Screen, Bondability, & Criminal Background Must have a valid/unexpired driver's license What you will earn: Competitive pay Opportunity to earn incentive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer PIc2112a355f49-5015

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Position Summary: The Title Clerk is the individual that performs all processing and coordination functions relative to Titles, Title Transfers and Lien Releases. Responsible for monitoring the timely receipt of auto loan packages from the direct and indirect lending groups. Reviews and completes the paperwork related to titles and liens prepared by the branches and sales groups, organizes the loan package. Files and transfers liens on titles, security agreements, and chattels. Processes payoffs on totaled vehicles. Serves as the Face of Telhio in interactions with the Bureau of Motor Vehicles and local County Clerk of Courts offices. Responsible for filing of UCCs on trailers and any other non-titled vehicles for the direct lending centers. This role interacts frequently with other Telhio lines of business including the branch network, dealer network and title agencies. Responsibilities: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands credit union mission/values, keeps job knowledge current. Reviews paid off reports and processes lien releases in accordance with the applicable title status. Reviews signed paperwork for proper title documents to ensure lien can be recorded. Accurately calculates sales tax on title transfers and verify funds have been collected. Sends required documents to the Clerk of Courts and mails corresponding documents to members when received. Mails funding checks to dealerships in a timely manner and updates title check in report. Certifies letters of Guarantee from Insurance Company. Requests paper titles from FDI for Telhio/CHACO liens and then forwards to insurance companies. Stamps lien release for Metro paper titles and forwards to insurance company. Transfers ownership from member to Telhio with federal odometer marked repo for mileage and security agreement for repossessed vehicles. Daily review of lien report and timely follow up with dealerships if liens are not perfected within 30 days. Communicates with Coworkers to ensure timely turnaround for titles and lien releases. Assists other department team members when needed. Compliance with all applicable Telhio policies and procedures (internal controls) and Federal, State and Local regulations applicable. Qualifications: 1-3 years experience filing and releasing vehicle liens- Required 1-3 years Automotive title experience - Required 1-3 years Data Entry Skills - Required 1-3 years MS Office Skills - Required Thorough understanding of Loan Documents Very strong interpersonal skill Ability to communicate well including verbal and written communication Strong attention to detail and interest in accuracy Sound knowledge of general bank operations Strong organization skills What you will earn: Competitive pay Opportunity to earn incentive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer PIfd-4575

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. About our Position The Mortgage Post Closing Specialist is the individual that ensures the accuracy and timeliness of the delivery of the First Mortgages processed through Telhio and Investors. This position is responsible for the quality control of all first mortgages. Responsibilities: Works with Loan officers and Processors on new loan closings and funding's Review loan files (pre-closing) to assure loan has all Investor required documentation Prepares loans for funding, transmits funds accurately to Title Closing company Monitors loan files submitted to Investors for any "suspense conditions" Inputs Government Monitoring into HDMA LAR. Responsible for accuracy Upload loans through Lender Link to DNA for Funding Ensures that once loan is funded and trailing documents have been shipped loan is finalized Reviews approved and closed loan for regulatory compliance Ensure and Verify the Integrity of data/documents and ensure that documents received meet both the Investor and Telhio Guidelines Finalize original title policy, recorded mortgage and assignment when received from Title Company Completes and mails all 1st Mortgage Statement of Denial to members Process all funds received from investor and balance General Ledgers Operates within compliance with all required regulations and policies, including all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations Qualifications: High School Diploma Required 1-3 years Mortgage Servicing Experience 1-3 years Accounting 1-3 years Working knowledge and of Mortgage Products and Services 1-3 years Banking/financial services related experience Required 1-3 years Knowledge of Mortgage Process Fundamental knowledge of Bank Regulations. Very strong interpersonal skills. Strong financial and analytical skills. Knowledge of Procedures Proficient in MS Office applications required. Possess solid time management skills. Excellent accuracy and attention to detail. Excellent Customer Service Skills Excellent oral communication skills Must be knowledgeable of all applicable Federal, State, and Investor guidelines. Must be able to handle multiple projects and tasks and meet deadlines. Must be organizes and prioritize work assignments with minimal supervision Flexibility relative to work schedule Ability to work in fast-paced environment Ability to work some overtime and some weekends required What you will earn: Competitive pay Opportunity to earn incentive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer PIe8f2672ecf1b-5211

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. About our Position The Relationship Banker at Telhio Credit Union, you will be accountable for uncovering and satisfying the needs of our members; Being a trusted advisor for our members and be the "One Telhio" solution for our members. Your key focus will be to ensure that you deliver extraordinary service and innovative financial solutions to our members. This is a full time position working Monday through Friday (9am - 6pm) and rotating Saturdays (9am - 1pm). Responsibilities: Perform all transactions in DNA accurately and efficiently (i.e. Cash Withdraws, Deposits, loan payments) Process Credit Card payments in our 3rd party portal Perform all IRA/HSA/etc. transactions in Ascensus Open IRAs and HSAs in Ascensus. Process member requests for wires, as needed. Inform Members about products, services, and current promotions Cross-sell credit union products by answering inquiries; informing members of new services and products promotions; ascertaining customer needs; directing customers to lobby and partner representatives. Conform/Comply with all applicable Telhio policies, procedures, and regulations. Maintains member confidence and protects credit union operations by keeping information confidential, cautioning others regarding potential breaches. Balance cash drawers accurately. Complies with credit union operations and security procedures by participating in all dual-control functions. Witness and assist in audits as requested. Open all consumer accounts in DNA. Perform all account maintenance for consumer and business members. Process any, and all, disputes for consumer and business members. Closes loans, when needed, for members in branch. Qualifications: High School Diploma or Equivalent (Required) Associates degree (Preferred) 1-3 yrs Experience in Member/Customer Service (Required) 1-3 yrs Experience in Financial Services (Preferred) Notary License (Upon hire/ Required) NMLS Designation (Upon hire/ Required) Effective communication skills (oral and written) Excellent Time management Attention to detail Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background. What you will earn: Competitive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance 6% matching and immediately vested 401(K) plan Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer PIfafeb-3718

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. About our Position: The Relationship Banker at Telhio Credit Union is a critical role for each of our branch locations. The Relationship banker is accountable for uncovering and satisfying the needs of our members; being a trusted advisor for our members and providing customized solutions for our members. Your key focus will be to ensure that you are delivering extraordinary service and innovative financial solutions to our members.(As a Float) - You will be asked to travel across the entire footprint of our branch locations in the Southwest Region, if needed. What you will do: Achieve and exceed sales targets, demonstrating the ability to consistently generate revenue through deposit and loan products. Perform all member transactions accurately and efficiently (i.e. withdraws, deposits, loan payments). Open deposit and lending accounts and complete maintenance for existing and new members, both consumer and business. Identify opportunities for cross-selling various financial products and services. Analyze members' financial needs and offer personalized solutions. Establish and maintain strong relationships with members, providing exceptional service and financial guidance. Cross-sell credit union products by answering inquiries; informing members of new services and product promotions; ascertaining customer needs; directing customers to lobby and partner representatives. Conform/Comply with all applicable Telhio policies, procedures, and regulations. Maintains member confidence and protects credit union operations by keeping information confidential, cautioning others regarding potential breaches. Balance cash drawers accurately. Witness and assist in audits as requested. Maintain accurate records of sales activities, member interactions, and branch operations. Collaborate with internal partners as necessary to care for member's needs. Participate and partner with our workplace banking program as requested. Performs other tasks as requested by supervisors as they relate to the bank and its functions. What you will need: Three or more years of member/customer service experience Three or more year's financial services experience preferred Effective oral and written communication skills Excellent time management skills Attention to detail Ability to work some Saturday hours Must have a valid driver's license Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background. What you will earn: Competitive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan 100% paid paternity leave 10 paid holidays and generous paid time off plan for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an equal opportunity employer PI752dc40a05e2-1395