Suburban Inns

Join The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! Guest Service Representative Shift: 2nd Shift, weekend availability required. PART-TIME Guest Service Representative Wage: Starting at $16/hour Guest Service Representative can be used as a PAID internship Guest Service Representative Position Summary: Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns' Core Values and Suburban Inns/IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied. Guest Service Representative Benefits Include: Employee and Friends & Family hotel and restaurant discounts Earned Paid Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Flexible schedules Holiday Pay 8 hours of paid volunteer time per year Advancement opportunities Monetary recognition program Monetary referral program 100% paid maternity/paternity or adoption leave for those who qualify for FMLA Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations) Guest Service Representative Essential Functions: Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Sell the property according to the Suburban Inns sales standard Gather the appropriate data from each guest, from address information to credit cards and signatures Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift. Maintain a neat and clean workspace at the front desk and adjacent areas Check the pool area as many times as needed throughout the shift, stocking pool towels and straightening up the pool deck Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up, lobby coffee stocked, check public restrooms and clean if necessary. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager Complete any required emergency training needed according to Suburban Inns and IHG standards, with documentation of training being completed. Stay knowledgeable of all emergency procedures and aware of how to handle each situation Complete any required IHG training for front desk procedures and IHG Rewards Club, 100% responsible for ensuring IHG Rewards Club standards are exceeded each shift Responsible for the settlement and reconciling of guest accounts and paperwork Balance cash drawer and make appropriate cash drops Provide excellent guest service: Supply information to guests regarding hotel policies, services, and amenities Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, entertainment, and events Handle all guest concerns and be able to problem solve in a tactful, professional manner Maintain open lines of communication between all departments within the hotel Follow all Suburban Inns Processes Exhibit regular and recurrent attendance records Other duties as requested by management Guest Service Representative Position Requirements: Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience License, Training, and/or Certification Required: CPR Certification (may be completed upon hire) Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property Guest Service Representative Uniform and Appearance Guidelines: Uniform: Uniform shirt and name tag provided. Close-toed shoes are the responsibility of the Team Member. Appearance: Hair must be well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position's supervisor. Powered by JazzHR Compensation details: 16 Hourly Wage PI57bccc5-

Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries! Bartender Shifts: 2nd Bartender Wage: $5.75/hr plus tips Bartender Position can be used as a paid internship Bartender Benefits Include: Hotel and restaurant discounts Earned Paid Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Flexible schedules Holiday Pay 8 hours of paid volunteer time per year Advancement and professional growth opportunities 100% paid maternity/paternity or adoption leave for those who qualify for FMLA Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations) Bartender Position Summary: Responsible for the mixing and service of all types of beverages according to standards, as well as taking food orders. Alcoholic beverage service must be done responsibly and according to the law, while following local health department standards, Suburban Inns/Big E's standards, and Suburban Inns' Core Values, as well as going above and beyond to ensure that guests are 100% satisfied. Bartender Essential Functions: Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Ensure all guests requesting alcohol have proper ID and are over 21 years of age Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons Inspect bar prior to shift for adequate supplies Prepare garnishes, set up mixers, and pre-mixed drinks following safety procedures Stock glasses, liquors, beers, and wines Follow setup procedure (well, ice, garnishes) upon opening the bar Mix, prepare, and serve drinks according to the make recipes Collect payment for all checks to be closed Responsible for cash drawer reconciliation Ensure all orders are rung into POS system prior to making Run and cash out keno tickets Responsible for keno cash drawer reconciliation Maintain and clean bar area and equipment Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions Request supplies as needed Clean and close down the bar at the end of the night according to procedures Help with monthly cleaning and routine maintenance of bar equipment Follow proper "to-go" order guidelines Follow all Suburban Inns processes Exhibit regular and recurrent attendance records Other duties as requested by management Bartender Position Requirements: Minimum Knowledge: Requires ability to interpret / extract information and /or perform arithmetic functions. Good communication skills Formal Education and Job-Related Experience: None License, Registration, and/or Certification Required: TIPS or ServSafe Alcohol Certification (may be completed upon hire) Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs Required Travel: Position does not require travel to other Suburban Inns properties or other locations. Work is completed on property. Bartender Uniform and Appearance Guidelines: Uniform: Uniform shirt and name tag provided. Suburban Inns approved blue jeans (see Uniform Policy) and black, close-toed, non-slip shoes are the responsibility of the Team Member. Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor. Powered by JazzHR Compensation details: 5.75 Hourly Wage PI32c6ee5aaef2-2733

The Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! Line Cook: PART TIME TO FULL TIME Hours 3:00pm to 11:00pm Open availability - 2-3 shifts per week OR 4-5 shifts per week Starting wage: $17/ hour As a Line Cook you would be r esponsible for preparing food items required for all dining room orders and events, while following local health and department and Suburban Inns standards, Suburban Inns' Core Values, brand standards, as well as going above and beyond to ensure that guests are 100% satisfied. Benefits Include: Hotel and restaurant discounts Earned Paid Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Flexible schedules Holiday Pay 8 hours of paid volunteer time per year Advancement and professional growth opportunities Monetary recognition program Monetary referral program 100% paid maternity/paternity or adoption leave for those who qualify for FMLA Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations) Essential Functions: Report to work in uniform presented professionally, neat, and clean Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Anticipate and meet the needs and expectations of our guests, then go one step further Prepare all required items according to make sheets/recipes Set up service units with needed items Service items in accordance with established portions and presentation standards Notify the Kitchen Manager of expected shortages Ensure that assigned work areas and equipment are clean and sanitary Assist the Kitchen Manager in maintaining security and safety in the kitchen Set up, maintain, and break down prep cook station Requisition items needed to produce menu items Adhere to local health and safety regulations Maintain any logs required by the health department Cover, date, and neatly store all leftover products that are reusable Maintain the highest sanitary standards Exhibit regular and recurrent attendance records Other duties as requested by management Position Requirements: Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills Formal Education and Job-Related Experience: License, Registration, and/or Certification Required: TIPS Certification (may be completed upon hire) Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs Uniform and Appearance Guidelines: Uniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks and black, close-toed, non-slip shoes are the responsibility of the Team Member. Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above. Powered by JazzHR Compensation details: 17-18 Hourly Wage PI7c065fc7d4ba-3013