Hughes Federal Credit Union

Fraud Risk Specialist Representative Job Summary: In this role, you will perform risk mitigation efforts through monitoring and assisting account fraud activities. Minimize credit union losses through timely and effective fraud risk research and resolution. Provide support to departments and branches regarding fraud risk issues. Process plastic card debit/credit disputes and fraud. Utilize third party alerts and monitoring in the process of researching suspicious activity. Maintain accurate and timely documentation of risk management efforts. Assist credit union members and other branches/departments with account fraud support actions. Process necessary reports and duties in a timely and professional manner. Salary: $20.00- $25.00 Per Hour Depending on Experience About Us: Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a "Best-In-State" credit union, four years in a row! Key Responsibilities: Provide support to branch and department staff regarding escalation of fraud issues. Responsible for operational activities including processing plastic card fraud and dispute affidavits, and chargebacks Manage incoming debit card fraud, debit card non fraud, debit ATM disputes and paperless claims. Responsible for proper management and use of fraud monitoring system. Utilize the Fraud system for alerts and case review. Process all claims in a timely manner, according to REG E guidelines. Provide debit card support to staff and members by performing card maintenance to ensure satisfactory or higher Reg E results. Review monitoring reports daily for possible fraudulent activity. Handle incoming calls, instant messages, and emails in a timely manner meeting membership service standards. Handle all proper maintenance of general ledger accounts and record keeping. Provide administrative support to the department as needed Work with management to meet organizational goals and objectives. Qualifications: Required: Minimum of six months of similar or related experience Able to type 50 WPM High school diploma or equivalent Strong attention to detail and problem-solving skills Ability to handle sensitive information with discretion Ability to manage multiple tasks and prioritize effectively Preferred: Experience in fraud detection, prevention, or security within financial services Familiarity with REG E guidelines and fraud regulations Knowledge of online banking, mobile banking, and wire transfer protocols What We Offer: Generous Paid Time Off Policy Up to 15 days in 1st year of service Paid Time Off increases with tenure VTO (Volunteer Time Off) Up to 16 hours yearly 401(k) plan 7% company match Health, Dental, and Vision Insurance Health Savings Account with Employer Contribution Available Free Vision Insurance Life and Disability Insurance Provided by the Credit Union with Optional Supplemental Coverage Available Competitive Wage and Professional Development Educational Assistance Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

Fraud Risk Manager Job Summary: In this role, you will direct, coordinate, and administer all aspects of fraud risk responsibilities associated with the credit union. Salary: $102,000-$128,000 yearly Depending on Experience This is an in-office position About Us: Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a "Best-In-State" credit union, four years in a row! Key Responsibilities: Department Specific: Oversee the support to branch and department staff regarding escalation of fraud issues. Manage operational activities associated with plastic card fraud, dispute affidavits, chargebacks, return deposit items for processing, CAMS alerts, and card maintenance. Manage member claims for fraud and disputes involving debit and ATM cards, P2P, Bill Pay, and A2A. Oversee the proper management and use of fraud monitoring system. Ensure all applicable claims are processed in a timely manner in compliance with Regulation E (satisfactory or higher). Manage fraud prevention, research, and resolution on loan and deposit accounts. Manage online mobile banking login information, account changes, newly added devices, and IP address location to prevent account takeover and account fraud. Complete government agency reports and file police reports as required. Monitor fraud cases for trends and coordinate with vendors to implement rules to prevent possible future losses within the bounds of the credit union's risk tolerance. Oversee effective response of member communication and internal support for fraud related matters. Ensure close collaboration with BSA Risk when cases indicate money laundering, elder financial exploitation, or other AML concerns. Ensure effective assistance to Accounting Department in the balancing of general ledgers and timely charge off of credit cards due to fraud. Credit Union Specific: Ensure staff are properly trained, coached, and mentored in preparation for assigned duties. Track and monitor staff performance and productivity. Identify opportunities for streamlining and automation for improved effectiveness of the department. Responsible for vendor due diligence for third-party business partners as assigned. Manage external agencies, vendors, and third-party partners, including vendor due diligences, relationship management, and service-level oversight. Maintain and update department procedures, support policy review and schedule updates. Review and provide recommended updates to credit union policies. Perform periodic reviews of operational activities assigned by senior management. Work directly with internal auditors, and NCUA/CPA examiners to meet or exceed audit and examination expectations. Review, update, and periodically test the Business Continuity Plan. Qualifications: Required Skills: Minimum five years of similar or related experience. Equivalent to a two-year college degree or completion of a specialized course of study at a business or trade school. Preferred Skills: Experience in fraud detection, prevention, or security within financial services. Familiarity with REG E guidelines and fraud regulations. Knowledge of online banking, mobile banking, and wire transfer protocols. Strong leadership, coaching, and mentoring skills with experience developing high-performing teams. What We Offer: Generous Paid Time Off Policy Up to 15 days in 1st year of service Paid Time Off increases with tenure VTO (Volunteer Time Off) Up to 16 hours yearly 401(k) plan 7% company match Health, Dental, and Vision Insurance Health Savings Account with Employer Contribution Available Free Vision Insurance Life and Disability Insurance Provided by the Credit Union with Optional Supplemental Coverage Available Competitive Wage and Professional Development Educational Assistance Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

Full-Time Teller Job Summary: In this role you will serve as the face of the credit union, providing exceptional service to members through daily financial transactions and account assistance. As a teller, you will process deposits, withdrawals, and payments and other basic account services accurately and efficiently. You'll also educate members about credit union products and services that may benefit them, ensuring positive and welcoming experiences with each interaction. Salary: $18.50-$25.00 Per Hour Depending on Experience About Us: Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a "Best-In-State" credit union, four years in a row! Key Responsibilities: Accurately receive and process a variety of member financial transactions, including deposits, withdrawals, loan payments, transfers, and the sale of money orders. Provide friendly, prompt, and professional service to all members, offering general information about credit union product and services. Identify member needs and proactively recommended appropriate products and services to enhance their financial well-being. Balance cash drawer and reconciles daily transactions in accordance with credit union policies and procedures. Assist with daily audits and support operational tasks to ensure branch efficiency and compliance. Perform other duties and support team members as assigned to contribute to the overall success of the branch. Qualifications: Required: Six months of similar or related experience High school diploma or equivalent Basic math and computer skills Strong attention to detail and organizational skills Excellent communication and interpersonal skills Ability to handle sensitive information with discretion Preferred: Previous experience in a financial institution or retail banking Bilingual abilities are a plus Knowledge of banking software and systems What We Offer: Generous Paid Time Off Policy Up to 15 days in 1st year of service Paid Time Off increases with tenure VTO (Volunteer Time Off) Up to 16 hours yearly 401(k) plan 7% company match Health, Dental, and Vision Insurance Health Savings Account with Employer Contribution Available Free Vision Insurance Life and Disability Insurance Provided by the Credit Union with Optional Supplemental Coverage Available Competitive Wage and Professional Development Educational Assistance Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

Member Service Representative Job Summary: In this role, you will provide exceptional service to members by assisting with account openings and closings, processing consumer loan applications, and delivering accurate information about our products and services. The ideal candidate is friendly, efficient, and capable of identifying member's needs to offer the most suitable financial solutions. Salary: $20.00-$25.00 Per Hour Depending on Experience About Us: Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a "Best-In-State" credit union, four years in a row! Key Responsibilities: Assist members with opening, maintaining, and closing accounts. Underwrite and process consumer loans within authorized limits, per credit union policy. Respond to member inquiries regarding products, services, and account issues. Resolve problems within designated authority, refer complex issues to supervisor with recommended solutions. Identify and act on cross-sell opportunities to promote credit union products and services. Ensure accurate documentation and maintenance of member records and reports. Compile and assemble loan documentation for proper recordkeeping. Serve as a liaison between members and internal departments or external organizations. Deliver courteous, timely, and professional service to all members and coworkers. Qualifications: Required Skills: Minimum of six months of similar or related experience High school diploma or equivalent Excellent Customer service and interpersonal communication skills Strong attention to detail and accuracy in data entry and documentation Sound judgement and decision-making within authority limits Preferred Skills: Experience in loan underwriting or processing consumer loans Bilingual abilities are a plus What We Offer: Generous Paid Time Off Policy Up to 15 days in 1st year of service Paid Time Off increases with tenure VTO (Volunteer Time Off) Up to 16 hours yearly 401(k) plan 7% company match Health, Dental, and Vision Insurance Health Savings Account with Employer Contribution Available Free Vision Insurance Life and Disability Insurance Provided by the Credit Union with Optional Supplemental Coverage Available Competitive Wage and Professional Development Educational Assistance Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.