Hotel Encanto de Las Cruces

Description: About Heritage Hotels & Resorts Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you enjoy welcoming guests and creating positive first impressions, we invite you to grow with us. Why This Role Matters We are seeking a Pool Server who understands that the pool experience is an extension of the hotel's hospitality and often one of the most memorable parts of a guest's stay. In this role, you are not just serving food and beverages, you are creating a relaxed and enjoyable atmosphere where guests feel cared for without interruption to their leisure. Your ability to balance attentiveness with discretion, speed with accuracy, and personality with professionalism directly impacts guest satisfaction. This role matters because it brings energy, service, and consistency to a dynamic outdoor environment while reinforcing the overall guest experience and brand standards. What You'll Do Maintain a high level of positive and professional interaction with guests, coworkers, and leadership. Greet guests promptly and provide attentive, friendly, and personalized poolside service. Take accurate food and beverage orders and deliver items in a timely manner. Demonstrate strong menu knowledge including food items, cocktails, beer, wine, and non-alcoholic beverages. Monitor guest needs throughout their experience and anticipate requests. Ensure proper verification of guest identification for alcohol service and follow all liquor laws and safety guidelines. Maintain cleanliness and organization of poolside service areas, tables, and stations. Handle cash, credit card transactions, and room charges accurately and responsibly. Communicate effectively with kitchen and bar teams to ensure timely and accurate order fulfillment. Follow all food safety, sanitation, and health regulations. Assist with opening and closing duties including stocking, cleaning, and preparing service areas. Maintain awareness of pool safety guidelines and report any concerns to management. Support overall team operations and assist in other areas as needed. Why You'll Love Working With Us Competitive pay and comprehensive benefits, including a 25% 401(k) match! Generous employee discounts across Heritage hotels, restaurants, spa and retail! Complimentary meals during scheduled shifts! Free employee parking! Supportive team culture with opportunities for growth and advancement! A workplace rooted in New Mexico pride and community values! HC7 Requirements: Strong guest service and interpersonal skills with a hospitality-driven mindset Ability to work efficiently in a fast-paced, outdoor environment Excellent communication and teamwork skills Strong attention to detail and accuracy Ability to multitask and prioritize effectively Knowledge of food and beverage service standards Ability to remain professional and composed in high-volume situations Basic math skills for handling transactions High school diploma or equivalent required. Current New Mexico Alcohol Server Certification & Food Handler Certification required. Availability to work nights, weekends and holidays as needed Compensation details: 6.3-7.5 Hourly Wage PI10b46191bc5e-6982

Description: About Heritage Hotels & Resorts Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you enjoy delivering polished service and creating memorable dining experiences, we invite you to grow with us. Why This Role Matters We are seeking an enthusiastic, service-driven individual who loves creating memorable moments and bringing positive energy to every guest interaction. As a restaurant server, you'll play a key role in shaping the entire dining experience, turning great food and drinks into something truly special through your warmth, attention to detail, and genuine hospitality. This role matters because you set the tone for the guest's visit, keep the flow of service running smoothly, and help build the kind of loyalty that keeps people coming back. If you thrive in a fast-paced environment, enjoy connecting with people, and get excited about making someone's day, this is an opportunity to shine and grow in a dynamic, rewarding setting. What You'll Do Take accurate food and beverage orders and enter them correctly into the POS Monitor tables throughout the meal to anticipate needs such as refills, condiments, or additional courses Present checks promptly and process payments accurately Deliver food and beverages according to service standards, ensuring proper presentation Perform quality checks after each course to ensure guest satisfaction Coordinate timing of courses with the kitchen to maintain smooth pacing Complete opening, running, and closing side work (stocking, polishing glassware/silverware, refilling stations) Assist teammates by running food, clearing tables, or resetting sections as needed Support bar or host staff during peak periods when appropriate Participate in pre-shift meetings to stay informed about menu changes, specials, and service priorities Maintain a high level of positive and professional interaction with coworkers and guests. Comply with nutrition, sanitation and safety standards at all times. Answer menu questions confidently and offer thoughtful recommendations to enhance the guest dining experience. Ensure proper identification is checked to verify minimum age requirements for the service of alcoholic beverages. Maintain cleanliness and organization of service areas, tables and stations throughout the shift. Maintain professional appearance in compliance with uniform and grooming standards. Protect company assets and maintain confidentiality of proprietary, client and guest information. Other duties as assigned are consistent with the functions of this position as needed at the property. Why You'll Love Working With Us Competitive pay and comprehensive benefits, including a 25% 401(k) match! Generous employee discounts across Heritage hotels, restaurants, spa and retail! Complimentary meals during scheduled shifts! Free employee parking! Supportive team culture with opportunities for growth and advancement! A workplace rooted in New Mexico pride and community values! HC7 Requirements: Clear, friendly, and professional verbal communication and customer service skills. Ability to multitask and remain organized in a fast paced restaurant environment. Strong listening skills & attention to detail while committing to service standards. Ability and willingness to work flexible hours including weekends, holidays and late nights. High school diploma or equivalent experience or training required. High volume and/or fine dining experience preferred. Proficiency with POS systems and basic cash-handling. Current New Mexico Food Handler Certification and Alcohol Server Certification required. Compensation details: 6.3-7.5 Hourly Wage PI49e918078dc4-6986