Eldorado Hotel & Spa
Santa Fe, New Mexico
Description: About Heritage Hotels & Resorts Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you're passionate about hospitality and thrive in fast-paced environments, we invite you to join the Heritage family. About AZUR AZUR is a Mediterranean Coastal kitchen located in the Eldorado Hotel & Spa in Santa Fe. Inspired by Mediterranean and Moroccan coastal cuisine, AZUR centers on sharing, seasonality, citrus, seafood, spice, and fire delivered with refined, intentional hospitality. We are building a team of professionals who take pride in their craft, move with purpose, and care deeply about creating a welcoming, composed guest experience. AZUR is a place for people who value teamwork, consistency and high standards. Why This Role Matter The Restaurant Manager is the operational leader of AZUR's front-of-house and guest experience. This role is responsible for the daily execution of service, people leadership, and operational discipline while working in direct partnership with the Executive Chef & Chef Partner to uphold the vision, standards, and culture of the restaurant. The Restaurant Manager serves as the primary FOH leader and is accountable for translating the Chef-Chef Partner's culinary and hospitality vision into a consistent, elevated guest experience. What You'll Do Lead and oversee all front-of-house operations and service execution Report directly to and collaborate closely with the Executive Chef & Chef Partner Hire, train, schedule, and develop front-of-house team members Maintain service standards, pacing, and hospitality culture across all shifts Partner with the Executive Chef on menu execution, service flow, and guest experience alignment Manage labor, scheduling, and staffing efficiency Maintain profitability through monthly inventories, audits, and cost controls Handle guest recovery with professionalism, authority, and discretion Ensure compliance with all health, safety, liquor, and Heritage brand standards Maintain clear communication between FOH, BOH, and hotel leadership Why You'll Love Working With Us Competitive pay and comprehensive benefits including a 25% match for 401k! Generous employee discounts across Heritage Hotels, restaurants, spa, and retail! Complimentary meals during scheduled shifts! Free employee parking! Growth and development opportunities! Supportive, people-first culture rooted in New Mexico pride and community! What Success Looks Like Consistent, polished service that reflects the Chef-Chef Partner's vision A disciplined, engaged FOH team with strong retention Seamless collaboration between FOH and BOH Positive guest feedback and repeat business Operational stability and service consistency Why AZUR AZUR is an intentionally built restaurant where hospitality, craft, and culture matter. This role is ideal for someone who values refinement, thrives in a structured environment, and takes pride in being the face of a chef-driven concept. HC2 Requirements: 3-5 years of restaurant management experience required; upscale or chef-driven restaurant experience preferred Proven ability to lead teams in high-standard environments Strong understanding of labor management, scheduling, and service flow Confident decision-maker with a calm, professional presence Excellent communication and organizational skills Passion for hospitality, culture, and culinary storytelling Ability to work evenings, weekends, and holidays as required by business demands Compensation details: 0 Yearly Salary PI902db784c77f-8415
Description: About Heritage Hotels & Resorts Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you're passionate about hospitality and thrive in fast-paced environments, we invite you to join the Heritage family. About AZUR AZUR is a Mediterranean Coastal kitchen located in the Eldorado Hotel & Spa in Santa Fe. Inspired by Mediterranean and Moroccan coastal cuisine, AZUR centers on sharing, seasonality, citrus, seafood, spice, and fire delivered with refined, intentional hospitality. We are building a team of professionals who take pride in their craft, move with purpose, and care deeply about creating a welcoming, composed guest experience. AZUR is a place for people who value teamwork, consistency and high standards. Why This Role Matter The Restaurant Manager is the operational leader of AZUR's front-of-house and guest experience. This role is responsible for the daily execution of service, people leadership, and operational discipline while working in direct partnership with the Executive Chef & Chef Partner to uphold the vision, standards, and culture of the restaurant. The Restaurant Manager serves as the primary FOH leader and is accountable for translating the Chef-Chef Partner's culinary and hospitality vision into a consistent, elevated guest experience. What You'll Do Lead and oversee all front-of-house operations and service execution Report directly to and collaborate closely with the Executive Chef & Chef Partner Hire, train, schedule, and develop front-of-house team members Maintain service standards, pacing, and hospitality culture across all shifts Partner with the Executive Chef on menu execution, service flow, and guest experience alignment Manage labor, scheduling, and staffing efficiency Maintain profitability through monthly inventories, audits, and cost controls Handle guest recovery with professionalism, authority, and discretion Ensure compliance with all health, safety, liquor, and Heritage brand standards Maintain clear communication between FOH, BOH, and hotel leadership Why You'll Love Working With Us Competitive pay and comprehensive benefits including a 25% match for 401k! Generous employee discounts across Heritage Hotels, restaurants, spa, and retail! Complimentary meals during scheduled shifts! Free employee parking! Growth and development opportunities! Supportive, people-first culture rooted in New Mexico pride and community! What Success Looks Like Consistent, polished service that reflects the Chef-Chef Partner's vision A disciplined, engaged FOH team with strong retention Seamless collaboration between FOH and BOH Positive guest feedback and repeat business Operational stability and service consistency Why AZUR AZUR is an intentionally built restaurant where hospitality, craft, and culture matter. This role is ideal for someone who values refinement, thrives in a structured environment, and takes pride in being the face of a chef-driven concept. HC2 Requirements: 3-5 years of restaurant management experience required; upscale or chef-driven restaurant experience preferred Proven ability to lead teams in high-standard environments Strong understanding of labor management, scheduling, and service flow Confident decision-maker with a calm, professional presence Excellent communication and organizational skills Passion for hospitality, culture, and culinary storytelling Ability to work evenings, weekends, and holidays as required by business demands Compensation details: 0 Yearly Salary PI902db784c77f-8415
Eldorado Hotel & Spa
Santa Fe, New Mexico
Description: WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $18.50-$20.50/hour DOE + benefits. Located in Santa Fe, NM. Working out of Eldorado Hotel & Spa. Position Purpose: The Lead Guest Experience Host sets the tone for the Heritage experience alongside all other Guest Experience Hosts, and is part of the main point of contact for duration of a guests stay. The Lead Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Lead Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests. Essential Duties and Functions/Responsibilities/Tasks: Maintain high level of positive and professional approach with coworkers and guests. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Maintain the upmost confidentiality and care with guest information. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Why You'll Love Working With Us Competitive pay and comprehensive benefits, including a 25% 401(k) match! Generous employee discounts across Heritage hotels, restaurants, spa and retail! Complimentary meals during scheduled shifts! Free employee parking! Supportive team culture with opportunities for growth and advancement! A workplace rooted in New Mexico pride and community values! HC2 Requirements: Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise. Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. 2 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred. High school diploma or equivalent experience/training. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PIa651c4a7259e-3261
Description: WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $18.50-$20.50/hour DOE + benefits. Located in Santa Fe, NM. Working out of Eldorado Hotel & Spa. Position Purpose: The Lead Guest Experience Host sets the tone for the Heritage experience alongside all other Guest Experience Hosts, and is part of the main point of contact for duration of a guests stay. The Lead Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Lead Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests. Essential Duties and Functions/Responsibilities/Tasks: Maintain high level of positive and professional approach with coworkers and guests. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Maintain the upmost confidentiality and care with guest information. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Why You'll Love Working With Us Competitive pay and comprehensive benefits, including a 25% 401(k) match! Generous employee discounts across Heritage hotels, restaurants, spa and retail! Complimentary meals during scheduled shifts! Free employee parking! Supportive team culture with opportunities for growth and advancement! A workplace rooted in New Mexico pride and community values! HC2 Requirements: Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise. Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. 2 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred. High school diploma or equivalent experience/training. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PIa651c4a7259e-3261