TrueCare

Current Opening: San Marcos West TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. Lead with Compassion. Elevate Patient Care. Inspire Change. At TrueCare, our mission is simple: put patients first. We believe that everyone deserves high-quality, compassionate healthcare no matter their background or financial situation. You will play a vital role in ensuring that every patient receives the care they need, when and where they need it, while mentoring and supporting our team of float providers. If you re a dedicated provider with a passion for patient-centered care, this is your opportunity to make a meaningful impact. If you have a desire for leadership we can consider providers on a case-by-case basis. Many APPs serve as Lead Clinicians within TrueCare. Why TrueCare? - Put Patients First Join a team that prioritizes dignity, respect, and culturally sensitive care. - Support Providers & Improve Care Guide clinicians and staff to ensure seamless patient experiences. - Flexible & Dynamic Role Work across diverse communities, ensuring continuity of care where it s needed most. - Growth & Development Advance your leadership skills with ongoing training and mentorship opportunities. - Competitive Compensation & Benefits $140K-$220K inclusive of salary, leadership bonus, and incentive bonus. Eligibility for NHSC Student Loan Repayment Plans $75K+. - Comprehensive PTO and CME allowance Support for Work-Life Balance. Your Role & Impact - Champion Patient Care Provide Primary Care coverage to patients in need within our FQHC network. Join a 1:4 Saturday Clinic Rotation (replaces one weekday clinic). - Enhance Clinical Operations Streamline processes to improve patient flow, satisfaction, and provider efficiency. 18 locations open 8am-5pm Monday-Saturday. - See 20 patients per day in 20 min scheduling blocks 2:1 MA to Provider Ratio, 3 Exam Rooms to Rotate between. - Shape the Future of Healthcare TrueCare uses OCHIN s EPIC EMR platform. What We re Looking For - Strong background in Primary Care experience. Most roles require at least 2 years of practice experience, post-training experience - Active California Medical License. Current and Unrestricted DEA - Board Certified with either AANP or NCCPA - Commitment to Patient-Centered Care & Health Equity. - Bilingual in Spanish & English (Preferred but not required). As a Provider at TrueCare, you won t just oversee care you ll elevate it. If you re ready to lead with heart, inspire others, and transform patient lives, we d love to hear from you! Apply Today & Lead the Future of Compassionate Care!

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Medical Receptionist is responsible for creating a friendly, welcoming and well-organized front office for patients and facilitating their flow through one of the TrueCare health centers. They are responsible for maintaining a professional and efficient environment for answering phone calls, addressing patient questions, registering new patients, scheduling appointments, updating records, and collecting and posting fees. Duties & Responsibilities: Intake and Processing of Patients Ensure reception area is well-maintained, neat and clean for each working day; have all front desk activities fully operational at the start of business hours. Check patients in, verifying patient identification, address, phone number(s), billing information and demographics. Inform patients of TrueCare services, policies and procedures. Inform and update patients of wait times. Qualify self-pay patients, according to TrueCare protocols, for any available programs the patient qualifies for and accurately enter data into Intergy. Review the "Agriculture/Migrant" question with patients according to current protocol and accurately enter data into Intergy. Print and verify immunization record of children through the San Diego Immunization Record(SDIR). Respect and maintain privacy and dignity of patients; assure patient confidentiality at all times. Answer incoming calls, address inquiries, and take detailed messages when necessary. As appropriate, transfer calls or send tasks through our Electronic Health Record (EHR) to nursing and/or provider staff. Pre-register, register and schedule patient appointments, as needed. Assist patients with completion of registration forms, as needed. Collection and Posting of Fees Inform patients of costs of care provided. Collect co-payments and fees, issue receipts and post payments according to TrueCare protocols. Monitor and log any problems that occur with the POS device and notify the Information Systems(IS) department immediately. Input collection and insurance information into Intergy. Ensure self-pay billing is completed daily. Balance daily financial registers and submit data to the billing department; give fees collected to the person responsible for making deposits. Perform other related duties as assigned including, but not limited to, special projects; opening and sorting mail; and ordering supplies. Required Qualifications: High school diploma or equivalent. One (1) year experience as a Medical Receptionist or administrative/clerical experience. Basic computer proficiency. Bilingual in English and Spanish. Desired Qualifications: Experience working with EHR. Knowledge of medical terminology. The pay range for this role is $21.00 - $29.40 on an hourly basis. (depending on experience) TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. Powered by JazzHR Compensation details: 21-28 Hourly Wage PIfa980043cb10-2707

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. We are seeking a skilled and dedicated Medical Assistant (MA) to join our team. The MA will play a vital role in both clinical and administrative functions to ensure smooth operations and exceptional patient care. Clinical responsibilities include taking and recording vital signs and medical histories, preparing patients for examinations, drawing blood, and administering medications. Administrative tasks involve answering phone calls, registering patients, scheduling appointments, and managing payments. This is a dynamic role for someone passionate about providing compassionate care and efficient support in a healthcare setting. Responsibilities: Interview patients to gather medical information and confirm the purpose of the visit. Prepare treatment rooms for patient examinations, ensuring they are stocked, neat, and clean. Show patients to examination rooms and prepare them for exams by performing preliminary physical tests (e.g., blood pressure, height, weight, temperature). Record patients' medical history, vital signs, and test results in the Electronic Health Record (EHR) system. Assist medical staff during exams and treatments, including handing instruments and performing tasks such as giving injections and removing sutures. Perform laboratory procedures, including urine analysis, cultures, immunizations, hemoglobin testing, lead levels, and EKGs. Collect and prepare blood, tissue, or other specimens for laboratory testing. Administer respiratory treatments, injections, and immunizations following protocols or standing orders. Sterilize instruments per guidelines and maintain accurate sterilization logs. Explain treatment procedures, medications, diets, and physicians' instructions to patients. Qualifications: High school diploma or equivalent Graduate of an accredited Medical Assistant Program Knowledge of medical terminology, medical laboratory procedures and healthcare operations and workflow Medical Assistant Certificate (from an accredited school Current Basic Life Support (BLS) Certification for Healthcare Providers Preferred Qualifications: Associate's degree in healthcare related courses Bilingual in English and Spanish At least one (1) year of Medical Assistant experience strongly preferred Six (6) months of experience with documentation in an EHR system Phlebotomy training strongly preferred The pay range for this role is $23.00 - $32.20 on an hourly basis (depending on experience) TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. Powered by JazzHR Compensation details: 23-32.2 Hourly Wage PIdfa841f6ad38-2706

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in. Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Registered Dental Assistant and help make a meaningful impact in the lives of patients who need it most. Your Role & Impact As a Registered Dental Assistant, you will assist the dentist and dental hygienist in the direct provision of primary care dental services to patients of the health center. The RDA is also responsible for sterilization, preparation and inventory control of dental instruments and supplies What We're Looking For High school diploma or equivalent. Graduate from a California Board-approved RDA education program. Current California Registered Dental Assistant License (Coronal Polish/X-ray/Sealants) - Pit & Fissure Sealants must be completed by first license renewal Current BLS Certification from American Heart Association Infection Control Certificate California Dental Practice Act Certificate Nitrous Oxide Sedation and Occupational Safety in Dentistry Familiarity with dental terminology, instruments, materials and medications used during dental procedures. Knowledge of professional and ethical standards of health care delivery. Availability to work outside of normal shifts (e.g., 8am to 5pm) and on Saturdays. Computer proficiency, particularly with the Microsoft Office suite, including Outlook and Word, and with electronic health record data entry. Bonus points if you're bilingual (English/Spanish) or have community clinic experience! Why Join Us We're a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you'll have the opportunity to: Provide care that truly impacts the community Grow your skills through continuing education Work with a collaborative, supportive team Perks & Benefits: Competitive pay Generous paid time off Low-cost health, dental, vision & life insurance Join us in creating healthier smiles and healthier communities! The pay range for this role is $25.41 to $35.57 on an hourly basis. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. Powered by JazzHR Compensation details: 25.41-35.57 Hourly Wage PI8b49a18cf7d3-7276

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in. Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Behavioral Health Consultant and help make a meaningful impact in the lives of patients who need it most. Your Role & Impact As a Behavioral Health Consultant, you'll make a real difference in the lives of our patients by being part of the primary care treatment team, identifying, triaging and managing primary care patients with medical and behavioral health problems. This includes providing skill training through psychoeducation and patient education strategies and developing specific behavioral/therapeutic treatment plans for patients. The BHC also assists primary health care providers in recognizing and treating mental disorders and psychosocial problems, detecting "at risk" patients, and assessing the clinical status of patients referred by the primary care provider. What We're Looking For Master's degree in Social Work, Marriage and Family Therapy, Clinical Psychology or PhD / PsyD in Psychology from an accredited program. Current Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) by the California Board of Behavioral Sciences (BBS), Licensed Psychologist by the California Board of Psychology, or an Active Registration with BBS as a pre-licensed ASW or AMFT or Active Registration with the Board of Psychology as a post-doctoral pre-licensed psychologist. Current Basic Life Support (BLS) Certification for Healthcare Providers from American Heart Association Valid California Driver's License, proof of insurance and clean driving record. Experience providing health psychology services such as smoking cessation, weight management, stress management, substance abuse disorders, or work with chronically ill patients. A general understanding of trauma-informed care approaches and therapies, Adverse Childhood Experiences and their impact on brain development, suicide prevention and acute crisis assessment/intervention. Familiarity or work experience in integrated behavioral health models (IBH). Computer savvy with electronic health records Bonus points if you're bilingual (English/Spanish) or have community clinic experience! Why Join Us We're a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you'll have the opportunity to: Provide care that truly impacts the community Grow your skills through continuing education Work with a collaborative, supportive team Perks & Benefits: Competitive pay Generous paid time off Low-cost health, dental, vision & life insurance Join us in creating healthier smiles and healthier communities! The pay range for a licensed clinician is $98,000 to $140,000 The pay range for an associate clinician is $68,640 to $102,960 TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. Powered by JazzHR Compensation details: 00 PIcdaff5-

The Registered Dental Assistant Float will be required to work at both TrueCare San Marcos and Ramona locations. Fluctuating between clinics, schedule will be provided a month in advanced. TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Registered Dental Assistant Float is responsible for assisting the dentist and dental hygienist in the direct provision of primary care dental services to patients of all Dental departments as needed. The Registered Dental Assistant Float is also responsible for sterilization, preparation and inventory. The Registered Dental Assistant Float will be required to work at both TrueCare San Marcos and Ramona locations. Fluctuating between clinics, schedule will be provided a month in advanced. Responsibilities: While providing coverage for a site, review daily schedule to set up appropriate trays and instruments in operatory for patient treatment. Maintain a smooth constant flow of patients from reception to operatories. Help patients feel comfortable before, during and after treatment. Prepare patients for examination by obtaining their health history and taking their blood pressure and pulse. Record patients' health history, vital signs and information in the Electronic Dental Record (EDR) system. Operate x-ray equipment to perform dental radiographic procedures. Perform mouth-mirror inspection of the oral cavity, to include charting of obvious lesions, existing restorations, and missing teeth. Provide chair side assistance to the dentist and hygienist, as needed, in the concept of four handed dentistry. Use suction and swabs to keep patients' mouths clear and dry during procedures. Accurately chart diagnosis of dentists. Place and remove temporary sedative dressings. Take impressions for diagnostic and opposing models. Under direct supervision of the dentist, perform procedures such as fabrication of temporary crowns intra-orally; temporary cementation and removal of temporary crowns and removal of orthodontic bands; coronal polishing; and placement of post-extraction and periodontal dressings in accordance with state regulations and law. Provide patients with instructions for oral care. Maintain dental equipment and work areas in compliance with health center policies and procedures relative to infection control and safety issues, including the sterilization of all reusable dental instruments and equipment and the proper disposal of all contaminated or potentially contaminated materials. Assist the front office, as needed, with answering the telephone, patient registration, scheduling appointments, recalls and obtaining insurance eligibility. Travel to all dental sites including mobile for RDA needing coverage. Required Qualifications: High school diploma or equivalent. Graduate from a California Board-approved RDA education program. Minimum one year experience working as a Registered Dental Assistant in a high-volume dental practice. Familiarity with dental terminology, instruments, materials and medications used during dental procedures. Knowledge of professional and ethical standards of health care delivery. Availability to work outside of normal shifts (e.g., 8am to 5pm) and on Saturdays. Computer proficiency, particularly with the Microsoft Office suite, including Outlook and Word, and with electronic health record data entry. Current Basic Life Support (BLS) Certification for Healthcare Providers. Infection Control Certificate. California Dental Practice Act Certificate. Reliable transportation, proof of automobile insurance, clean driving record- no tickets or accidents Preferred Qualifications: Associate degree in a healthcare related field. Bilingual in English and Spanish. Experience working in a community clinic setting. Benefits: Competitive Compensation Competitive Time Off Low-cost health, dental, vision & life insurance Tuition Reimbursement, Employee Assistance program The pay range for this role is $27.38 - $39.70 on an hourly basis. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here. In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans. Powered by JazzHR Compensation details: 27.38-39.7 Hourly Wage PI6fc1b80c471c-3935

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. Reporting to the Chief Financial Officer, the Vice President, Revenue Cycle will serve as a strong leader and strategic thought partner to our CFO. This role is a member of the senior leadership team, managing the entire revenue cycle for TrueCare's multi-site community health system. This position will serve as the critical link between billing and finance to ensure our revenue cycle strategy and operations are working in sync to maximize the financial health of our organization. In addition to the CFO, the VP will also serve as a close advisor to the CEO and the rest of our leadership team in all matters related to the revenue cycle. As such, they must be highly skilled at communicating in all directions to include C-level leaders, Board Members, other VPs, and team members. Duties & Responsibilities: Finance Leadership (65%) Apply highly developed revenue cycle management expertise, including experience working with all provider types, across the continuum of care. Lead change management initiatives including continuous process and quality improvement. Develop a long-range plan for maximizing cash flow from patient services and minimizing cash carried in receivables or lost through contracting processes. Assist in building a culture of growth and fiscal responsibility across the organization, demonstrating how each employee can support TrueCare's financial health. Serve as liaison to the Board of Directors and its committees in all revenue-related areas. Promote a culture of continuous improvement and accountability, ensuring the highest level of internal and external customer service. Work diligently to ensure a high level of connectivity and communication across the Finance and Billing teams. Ensure the highest quality standards, including compliance with HIPAA, as well as Federal, State and third-party regulations. Develop best practice revenue cycle benchmarks for Federally Qualified Health Center (FQHC) organizations and track TrueCare's performance against those benchmarks. Provide insight and guidance to the Chief Financial Officer and CEO to assist in strategic financial planning for the organization. Provide coaching and mentoring for team members, including professional development and succession planning. Oversee training for policies and procedures for all functions related to the revenue cycle. Ensure staff provide the highest level of customer service, both internally and externally. Responsible for management and system setup of Payor Contracts Review Payor Contracts to ensure we are maximizing revenue through automated system set up and billing. Assist with monitoring financial aspects of the 340B program, including purchasing, billing, and reimbursement. Support monthly and annual 340B audits and financial reconciliations to ensure compliance with HRSA and organizational policies. Review and analyze 340B transactions to identify trends, discrepancies, or opportunities for program optimization. Collaborate with Pharmacy, Operations, and Finance leadership to ensure accurate reporting and tracking of 340B revenue and savings. Prepare financial summaries and reports for leadership related to 340B program performance. Assist in developing and maintaining internal controls to safeguard program integrity and financial accuracy. Support external audits, site visits, and reporting requirements as they relate to the financial aspects of the 340B program. Partner with Purchasing and Pharmacy teams to ensure correct application of 340B pricing and charges. Management & Operations (35%) Assure compliance with GAAP and maintain fiscal internal control procedures. Utilize proven E-HR system experience (EPIC preferred). Prepare government reports ensuring timely filings as required. Assist in general audits as required by TrueCare's various funding sources. Analyze data from multiple sources, including patient accounting data, claims data, and clinical data from electronic medical records to identify potential revenue cycle and operational improvements. Prepare and assist with external reporting requirements including, but not limited to, Medicare cost reports, Medi-Cal reconciliation submissions, and others as needed. Review and update sliding fees and fee schedules on a regular basis as well as explanation of benefit forms received through the reimbursement process. Manage ad-hoc reporting and analysis and investigate issues providing explanations and interpretations. Provide accurate detailed audit documentation for internal and external audits; ensure processes are compliant with billing policies and procedures. Partner with the executive team and other departments to improve billing workflow. Document procedures as needed. Conduct a top-to-bottom review and analysis of our current revenue cycle strategy and operations; recommend changes and upgrades as needed. Assist the department in getting up-to-speed with the new OCHIN EPIC system, particularly with regards to reporting functions. Assess the department's current structure to ensure optimal staffing levels; provide ongoing coaching and mentoring help each individual reach their full potential. Perform other related duties as assigned. Required Qualifications: BA in business with emphasis in accounting, business administration or public administration. Minimum 10 -15 years' experience in accounting, billing, and financial reporting functions, preferably in a non-profit health care environment. At least five (5) years of management/leadership experience. Experience working with/within Federally Qualified Health Centers. Experience with negotiations and managing payor contracts. Knowledge of State of California rate setting, Medicare & Medi-Cal cost reporting. Desired Qualifications MBA, CPA, or CMA preferred. The pay range for this role is $175,561 to $280,898 on an annual basis. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. Powered by JazzHR Compensation details: 98 PIbb8bf-9866

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Medical Assistant Supervisor is responsible for providing day-to-day direct oversight and supervision of front and back-office staff, ensuring that they work effectively and efficiently in a care team setting with an emphasis on customer service and high-quality health care. The Medical Assistant Supervisor is also responsible for leading, planning and organizing the daily to monthly functions of the team as well as ensure adherence to departmental policies and procedures. Responsibilities: Supervise the workflow and workload of front and back-office staff to ensure an efficient patient flow. Monitor, coach, develop and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards and provide direct and timely feedback regarding daily operations and clinical skills competencies. Identify and implement opportunities to build employee morale and individual motivation. Oversee/monitor and assist in the training of new and existing employees. Provide ongoing training to employees as new processes or updates are implemented; and work with employees to correct deficiencies. Shadow staff on skill competency, as needed, to ensure proper workflow processes and procedures are followed. Oversee and create weekly and daily schedules of front and back-office staff, as assigned. Track absenteeism and approve time off. Monitor and prioritize workflow and schedules, to maximize provider and staff productivity, employee morale, and patient satisfaction. Assist in preparation for and delivery of staff meetings and in-service and staff training, including monthly mandatory training. Provide back-up support for medical assistant team including all functions of a medical assistant. Serve as department computer "Super User," resolving simple computer issues and serving as primary point of contact with IT on larger issues. Collaborate with Manager in achieving patient, employee, and physician satisfaction initiatives. Collaborate with Manager in the development and implementation of departmental policies and procedures. Ensure confidentiality of medical records as directed by TrueCare HIPAA protocols. Contribute to the success of TrueCare by participating in quality improvement activities. Assist with preparation and participation in state and/or federal audits, as assigned. Qualifications: High school diploma or equivalent. Graduate of an accredited Medical Assistant Program. At least five (5) years' experience as a Medical Assistant in an outpatient setting. A minimum of two (2) years' supervisory or lead experience in a healthcare setting. Bilingual in English and Spanish. Knowledge of medical terminology, medical laboratory procedures and healthcare operations and workflow. Valid Driver's License Preferred Qualifications: Bachelor's degree in healthcare related courses. Knowledge of ICD-10 coding. Experience working with Electronic Health Records. Phlebotomy Certification The pay range for this role is $30.12 - $43.67 on an hourly basis. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. Powered by JazzHR Compensation details: 30.12-43.67 Hourly Wage PIc5950f5c26e9-0166

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Epic E.H.R. Systems Trainer develops, implements and leads role-specific training programs to teach and guide employees in properly utilizing various clinical applications used in TrueCare's daily operations. It will also entail participating in tier 1 and tier 2 support and some setup/revisions to our clinical systems. Responsibilities: Develops, implements and lead role-specific training programs to teach and guide users in properly utilizing clinical applications. Training programs may be real-time and asynchronous, also may be in-person or virtual and lastly may be comprehensive or focused in nature Address the logistical component of training and support Conduct evaluations of the existing clinical training programs to verify their effectiveness and determine if there is a need for modifications Reviewing clinical systems upgrade/change and prepare staff/users for the upgrade/change Create and maintain job aids, workflow documents, videos and other materials utilized to train and support users Provide tier-1 and tier-2 end user support for clinical applications Participate in the assessment of clinical workflow processes, identifying gaps and needed process changes, and developing future workflows related to the implementation of new solutions or functionality Participates in various task forces to improve work flows and enhance the patient experience. Promote system security and patient confidentiality, and help ensure compliance. Perform user acceptance tests of clinical application components Conduct surveys, shadowing and employee interviews Monitor processes, workflows, and compliance to regulations. On occasion, participate in the implementation and training of corporate projects and initiatives that may involve non-clinical systems. Job Requirements: High School Diploma or equivalent 2 Years of Epic EHR Experience Minimum of 1 year of Epic EHR Experience in an ambulatory setting Understanding of healthcare delivery workflows and processes Knowledge of different learning styles, effective teaching methodologies and tools Competent in computer skills including, keyboarding, use of PC's, Microsoft Office Suite including Word and Power Point, and web-conferencing systems. Understanding of HIPAA Privacy Nice to Have: Bachelor's Degree or equivalent related experience 3 - 5 years of healthcare experience working in a direct patient care area Epic Certification/Accreditation as an Epic Trainer Experience performing needs assessments Knowledge of the different methods available to facilitate learning transfer Benefits: Competitive Compensation Competitive Time Off Low-cost health, dental, vision & life insurance Tuition Reimbursement, Employee Assistance program The pay range for this role is $68,000 - $102,000 on an annual basis. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. Powered by JazzHR Compensation details: 60 PIc031bf2b1bcc-8411

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Chiropractic-Acupuncture Assistant is responsible for the schedule of the department by handling the referrals for new patients and follow ups, answering the phones for patient calls, answering voice mails, and My Chart messages. They are creating a friendly, welcoming, and well-organized front office for patients and facilitating their flow through one of the TrueCare health centers. They scrub the schedules to minimize errors, set up and clean the provider treatment rooms, and order supplies. The Chiropractic-acupuncture assistants participate in organizational initiatives such as encourage My Chart utilization and Welcome tablets. Responsibilities: Greet and welcome patients upon arrival. Ensure reception area is well-maintained and all front desk activities are fully operational at the start of business hours. Performs patient check-in, collecting and recording patients' personal and medical information. Answer incoming calls, answer patient or client inquiries, check voicemail and respond to emails timely. Inform patients of TrueCare services, policies, and procedures. Qualify self-pay patients, according to TrueCare protocols, for any available programs the patient qualifies for and accurately enter data into Epic. Review the "Agriculture/Migrant" question with patients according to current protocol and accurately enter data into Epic. Prepare exam room for patient by wiping down the table, setting up new table paper and opening chart for provider. Pre-register, register and schedule patient appointments, confirm patient appointments and recapture missed appointments. Assist patients with completion of registration forms, as needed. Process referrals and apply for continuation of referral(s). As appropriate, transfer calls or send tasks through our Electronic Health Record (EHR) to provider staff. May assist Chiropractor-Acupuncturist during the exam, or post exam for translation or as in-room clinical assistant. Assists the Chiropractor-Acupuncturist with patient blood pressure screening assessment . Assist Chiropractor-Acupuncturist with patient education, during the exam and post exam, including handing out patient educational materials. Manage Chiropractor and Acupuncturist schedules in accordance with TrueCare scheduling guidelines. Orders supplies necessary for both service lines. Collect co-payments and fees, issue receipts and post payments according to TrueCare protocols. Input collection and insurance information into Epic. Ensure self-pay billing is completed daily. Balance daily financial registers and submit data to the billing department; give fees collected to the person responsible for making deposits. Qualifications: High school diploma or equivalent. One to three (1 - 3) years' experience as a Chiropractic or Acupuncture Assistant, Medical or Dental Receptionist and/or Administrative Assistant. Two to four (2 - 4) years' customer service experience. Excellent verbal and written communication skills. Strong interpersonal and organizational skills. Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel, and PowerPoint. Competency taking blood pressures Able to work 3 days a week in San Marcos and 2 days a week at our Encinitas clinic. Preferred Qualifications: Medical Assistant Certificate Bilingual in English and Spanish. Current BLS certification. Experience working with EHR. Knowledge of healthcare and medical terminology. Knowledge of healthcare insurance billing procedures, including ICD-10 and CPT/HCPCS coding conventions and procedures. The pay range for this role is $21 - $29 on an hourly basis. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. Powered by JazzHR Compensation details: 21-29.4 Hourly Wage PI9b97af3cf5-