TrueCare

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Patient Access Systems Analyst is responsible for compiling, tracking and analyzing accurate data for the Patient Access Services department, including, but not limited to telephony systems and digital patient communication such as texting platforms, patient portals and live chat. The Analyst will also be responsible for tracking agent quality through NPS surveys and call monitoring to ensure scheduling accuracy as well as ensuring all patient interactions are handled in a competent, caring manner and achieving organizational standards in phone access, documentation and appointment booking standards through gathering patient, benefits, and basic clinical information and advice. Responsibilities: Performance Monitoring and Reporting Track and assess patient communication volume and accuracy to make real-time decisions for immediate resolution and optimal coverage. Create and maintain department dashboards and work with leadership to study trends and provide informed recommendations to maintain the highest levels of operational efficiencies. Collect, monitor and interpret key performance indicators (KPIs) and use tools to produce actionable reports, identify trends, and recommend data driven improvements; provide ongoing feedback through NPS surveys, call monitoring and KPI reviews. Assist with workforce management systems, IVR development, call scripting tools, and quality monitoring platforms. End-User Support and Training Assist with developing and maintaining comprehensive training curriculum for all department team members in order to standardize practices. Oversee external call support relationships to ensure proper onboarding, training and ongoing success. Project Support and Implementation and Ongoing Improvement Participate in or lead special projects to implement new systems, such as scheduling platforms and texting platforms; develop and/or standardize workflows that will improve the patient experience. As assigned, participate in or lead the implementation of new call center platforms or upgrades, ensuring proper integration with EHR systems. Collaborate with department leadership to identify trends and areas of enhancement for the department to improve systems and processes. Serve as a subject matter expert by developing reports to bridge the gap between call center operations and IT, ensuring that systems are aligned with the organization's clinical and patient engagement goals. Requirement Gathering and Analysis Analyze and support call center technologies (e.g., Five9, Artera, etc.) to ensure maximum uptime, performance, and user satisfaction. Collaborate with clinical and operational stakeholders to identify system requirements and implement enhancements to support patient access, scheduling, referrals, and communications. System Configuration and Maintenance Monitor and analyze system performance, call routing, queue configurations, and reporting tools to optimize workflows and reduce wait times. Troubleshoot and resolve technical issues, coordinating with vendors or internal IT teams as necessary. Other Duties/Responsibilities Maintain compliance with HIPAA, and other regulatory standards when managing patient information and call data. Stay current on industry best practices, emerging technologies, and healthcare regulations affecting patient communication systems. Qualifications: Bachelor's degree from an accredited institution in business administration, healthcare administration or related field, or an equivalent combination of education and professional experience in a related field. A minimum of four (4) years of call center or customer service environment, appointment or business operations experience. Demonstrated proficiency in creating systems to improve workflows. Experience in creating training materials in order to educate and cultivate staff performance. Proficiency with software systems and applications relevant to the position, including, but not limited, to the Microsoft Office suite, including Outlook, Word, PowerPoint, and Excel. Advanced knowledge of call center analytics and data interpretation. Previous experience with call center platforms, such as Five9, Teams, and/or RingCentral. Preferred Qualifications Bilingual in English and Spanish. A minimum of two (2) years of program development, project management or quality management experience. Demonstrated success in managing complex digital communications initiatives and projects , including rollouts and maintenance of phone systems and digital scheduling platforms. Experience developing reports to capture KPIs at an organizational, departmental, and individual level. Benefits: Competitive Compensation Competitive Time Off Low-cost health, dental, vision & life insurance Tuition Reimbursement, Employee Assistance program Salary ranges: Starting at $78,936 to $118,404 Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Powered by JazzHR Compensation details: 04 PIbc2908a5c5-

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Credentialing Specialist supports the Medical Staff department in ensuring that all healthcare providers are properly credentialed, privileged, and enrolled, and in compliance with federal, state, and organizational credentialing policies. Responsibilities: Collect and review initial credentialing and recredentialing applications. Ensure completeness and accuracy of documentation (licenses, certifications, malpractice insurance, etc.) Enter and update credentialed staff information in credentialing databases or software (e.g., MD-Staff, CAQH, NPPES) Verify provider credentials including education training, licensure, board certification, employment history and references. Contact licensing boards, educational institutions, and previous employers for primary source verification. Communicate with Licensed Independent Providers (LIPs), staff to obtain missing or expired documents. Track expiration dates and ensure timely renewal of licenses, DEA registrations, and other required documents. Audit credentialing databases to ensure accuracy and integrity of data. Generate and distribute credentialing reports and assist in preparing files for credentialing committee meetings. Process Continuing Medical Education (CME) requests. Process licensing reimbursement requests. Qualifications: High School Diploma or equivalent. 3 to 4 years in a clinical- healthcare setting with relevant credentialing experience. Strong organizational skills and attention to detail. Computer proficiency with web-based applications and the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint. Preferred Qualifications: Associate degree in Business or Healthcare Administration. MD Staff Credentialing Software knowledge. National Association Medical Staff Services Certification (NAMSS). Certified Provider Credentialing Specialist (CPCS). Certified Professional Medical Staff Management (CPMSM). Experience in healthcare or working in a Federally Qualified Health Center. Benefits: Competitive Compensation Competitive Time Off Low-cost health, dental, vision & life insurance Tuition Reimbursement, Employee Assistance program The pay range for this role is $23 to $32.20 on an hourly basis. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Powered by JazzHR Compensation details: 23-32.2 Hourly Wage PI1e89260ad5-

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years, we've been helping patients and families receive timely, affordable, and expert care. Joining us is just a click away. Health inside. Welcome in. Are you passionate about leading strategic financial operations that support accessible healthcare? Join our mission-driven team as Vice President of Revenue Cycle and help shape the future of community health. Your Role & Impact As Vice President of Revenue Cycle, you'll lead financial strategy and operations across TrueCare's multi-site health system. Reporting to the CFO, you'll ensure billing and finance are aligned to support long-term sustainability, compliance, and growth. You'll advise executive leadership, mentor a high-performing team, and drive initiatives that improve cash flow and operational efficiency. What We're Looking For BA in business, accounting, or public administration 10-15 years of experience in financial operations, preferably in nonprofit healthcare including deep knowledge of FQHCs and payor contract management At least 5 years of leadership experience Expertise in Medicare/Medi-Cal cost reporting and California rate setting Proven success in change management and strategic planning Experience with EPIC or similar EHR systems Bonus: MBA, CPA, or CMA; passion for serving underserved communities Why Join Us We're a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you'll have the opportunity to: Lead financial strategy that directly impacts community health Collaborate with visionary leaders and a supportive team Drive innovation and continuous improvement in revenue cycle operations Perks & Benefits Competitive executive compensation Generous paid time off and holidays Low-cost health, dental, vision & life insurance Retirement savings plans with employer match Professional development and leadership training Join us in building a healthier future for our communities! The pay range for this role is $175,561 to $280,898 on an annual basis. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Powered by JazzHR Compensation details: 98 PIb9c89b5-