KEI Outdoors

Description: The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our front desk hospitality team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you! Working Hours: Seasonal positions available August - November 15-40 hours a week depending on position & campground occupancy Shifts occur Monday-Sunday Scheduled hours can be from 7am-11pm Highest volume on the weekends & holidays $16.50 and up depending on experience RESPONSIBILITIES • Ensures customers receive a high level of service consistent with our customer service philosophy • Learn and operate Campground Management system • Communicate with all staff and management using Microsoft Teams • Enforce Resort policies and implement solutions consistent with goals of park • Proactive guest management to ensure resort like environment for all guests • Answer phones & emails to help guests with their camping reservations • Register guests upon arrival and facilitate their stay by answering questions and giving information • Coordinate with Guest Service staff for late guest arrivals • Coordinate with Guest Service staff for problem resolution when applicable • Assists with handling and resolving guest complaints. • Cashier souvenir sales as well as stocking merchandise • Participate in team training sessions • Utilize create problem solving skills • Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work Requirements: • Previous experience in hospitality industry • Good customer service and communications skills • Ability to multi task and prioritize • Able to work with others and work independently • Professional Appearance and attitude towards guests and fellow team members • Communicate professionally and patiently • Be on your feet during shift and able to lift at least 30 lbs. • Ability to thrive in a fast-paced environment • Demonstrate leadership abilities • Bilingual (English and Spanish) a plus • Intermediate computer proficiency including email, internet and Microsoft Office Suite • Excellent verbal and written communication skills • Strong organizational skills PM21 PI93db93f8ef5f-4205

Description: The Palm Springs/Joshua Tree KOA is a campground looking for enthusiastic people to join our outdoor guest service team. Located in the beautiful California desert about 40 minutes from Joshua Tree National Park, we are a wintertime destination offering camping in RVs, Cabins, Deluxe Cabins and tents year round. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you! Working Hours: Full-time, 30-40 hours/week Wednesday - Sunday evenings 10pm - 6:30am $18/hour Subsidized Health Insurance & Simple IRA contributions after completed milestones RESPONSIBILITIES Ensures customers receive a high level of service consistent with our customer service philosophy Help to ensure the safety of guest and resort property with attentive observation and action Coordinate with all staff for guest arrivals Coordinate with all staff for problem resolution when available Learn and operate Campground Management system Communicate with all staff and management using Microsoft Teams and Paylocity online platforms. Enforce campground policies and implement solutions consistent with goals of park Proactive guest management to ensure resort like environment for all guests Welcome after hours guests and complete check in process Light custodial work Maintain high standard of cleanliness in all facilities Participate in team training sessions Light pool maintenance Complete various duties as assigned by manager which can include but are not limited to: light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground Requirements: • 1 year of experience in hospitality industry • Good customer service and communications skills • Able to work with others and work independently • Licensed Driver-able to operate light vehicles safely on and off property • Professional Appearance and attitude towards guests and fellow team members • Communicate professionally and patiently • Be on your feet during shift and able to lift at least 50 lbs. • Ability to thrive in a fast-paced environment • General knowledge of maintenance and use of common repair tools • Bilingual (English and Spanish) a plus Flexibility is a key component to our team effort at providing great customer service. Successful applicants who have their own fully self-contained RV may be considered for on-site accommodations, but it is not a requirement of employment nor a guarantee of accommodation. PM21 PI7bfbe56442a5-1585