Medical Service Company

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The Controller is responsible for the management of the payroll and accounts payable functions for the organization, as well as general ledger transaction and integrity maintenance. Supporting schedules, reconciliations, and documentation will be the responsibility of this position to assure compliance with Generally Accepted Accounting Procedures (GAAP) and/or other prevailing Accounting Standards. Responsibilities and Duties: Personnel Management Manage Finance Department personnel - payroll, accounts payable, staff accountant(s) Manage the day-to-day of these functions for the organization. Exude Company Core Values and develop staff to support a growing organization. Create and use reporting to identify productivity and quality of work of finance personnel. Financial Quality Assurance Controls maintenance, routine review, updating of SOPs to safeguard company assets Payroll System and Process management Payables System and Process management Month-end Journal Entry/Reconciliation Process management Lease Accounting System and Process management Stay up to date with licenses and accounting standards that impact the organization Audit Assist with the development and management of Internal Audit Procedures and other assessment of financial/accounting information/risk Participate in Annual Review/Audit with external auditing firm Participate in Annual 401(K) Audit Completion/Assistance with BWC Audits Financial Reporting Monthly compilation of financial statements and accompanying schedules. Oversight and/or Completion of financial requests for registrations, vendor apps, governmental tax forms, licensure/tax forms, etc. as assigned Further understanding of Brightree and its impact/flow of accounting information and suggest/implement improvements accordingly. Collaboration with Leadership Work directly with Leadership members across the organization to provide relevant financial information for budget adherence, OT management, and other needs as they arise Assist with Annual Budget and Strategic Plan process Financial Analysis as assigned Oversee annual inventory counts in collaboration with Operations Identify and implement process efficiencies with support of Development Operations team within the IT department. Other duties as assigned. Qualifications: Education: Bachelor's degree in Accounting/Finance, required Experience/Knowledge/Skills/Physical Requirements: 8 years of accounting experience, minimum 2 years of management experience Strong interpersonal and professional communication skills Detail-oriented with exceptional team approach and effective leadership Strong ability to develop and nurture working relationships internally and externally to always have pulse of internal and external stakeholders Conflict management skills Ability to understand data analytics and extract useful or actionable information from it along with applying strong problem-solving skills Ability to understand business objectives and align financial reporting accordingly Proficient in Microsoft Office with strong Excel competency. Starting Salary $105,000 PIea63f54eb5-

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays General: Responsible for processing and qualification of new orders related to Respiratory and Durable Medical Equipment, to ensure orders are qualified to submit clean billable claims and provide excellent customer care. Responsibilities and Duties: Manage high volume of same day urgent orders. Review all inbound documents received. Make outbound calls to physician offices and hospitals to request pending documentation necessary for qualification. Verify patient demographic information. Confirm and validate insurance coverage. Review benefits for patients and/or their families. Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol. Excellent communication skills to interact with customers over the phone and provide support. Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken. Responsible for meeting personal and team qualitative and quantitative targets. Consistently utilize Medical Service Company's designated tools developed for this position. Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals. Schedule Deliveries. Generate and review medical necessity forms to ensure compliance and enter for billing purposes. Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously. Perform other duties as assigned. Qualifications: Education: Graduate of an accredited high school. Experience/Knowledge/Skills/Physical Requirements: Minimum of 1 year of progressively responsible customer service experience preferred. Customer oriented with excellent oral and written communication skills. Pleasant personality with excellent phone and interpersonal and organizational skills (a team player) Ability to organize and coordinate multiple tasks. Build sustainable relationships and engage customers by taking the extra mile. Self-Starter Works well independently Starting no less than $16.70/hr PI1e971f7ca6c2-1732

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Reports To: Billing Manager Responsibilities and Duties: Responds to patient phone calls, walk in patients at the branch, and/or interdepartmental inquiries regarding insurance and/or private pay billing. Verifies pertinent billing information with patients relating to physical/email address, phone number, emergency contact information, primary care physician, and insurance information. Manages patient billing inquires received from the Patient Hub. Addresses billing service issues as identified through patient satisfaction surveys. Reviews declined credit/debit card transactions, ACH returns, expired credit/debit cards, and payment plan exceptions. Places delinquent accounts on financial holds and review requests for removal of holds. Follows up on patient invoices undeliverable due to invalid physical or email address. Replies to patient information requests from our contracted collection agency. Communicates problems and concerns to the Billing Manager that may lead to inaccurate or untimely completion of reimbursement. All other duties as assigned. Qualifications: Education: Graduate of an accredited high school or GED equivalence. Experience/Knowledge/Skills/Physical Requirements: • Minimum of one year of billing experience in healthcare, preferably in DME. • Ability to interpret explanation of benefits and understand healthcare reimbursement terminology. • Excellent communication and customer relation skills. • Excellent interpersonal and organizational skills (a team player). • Experience with Brightree billing system a plus. • Normal office/clerical motor skills in addition to extensive computer and telephone experience. Starting no less than $15.00/hr PI07d7380dfcb3-0245

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The SR Director of Regulatory, Risk and Compliance will ensure the organization remains in compliance with necessary governmental/accrediting bodies. Also provides guidance and leadership in regulatory environment that the company participates in. Responsibilities and Duties: Develops processes and protocols to ensure company maintains compliance with Federal, State, and Local governmental regulations and accreditation standards Works with organization's leadership to ensure understanding and ongoing verification of corporate compliance Manages all company licensure, and keeps in good standing Occasionally provides Regulatory & Compliance report to Board Manages/oversees all staff in Regulatory & Compliance department(s) Engages in boards, councils, and associations that relate to Regulatory & Compliance to represent the company and the industry Works closely with department leaders to ensure business processes fall within regulatory guidelines Works closely with Training & Development team to ensure necessary training is established and completed. Works with Regulatory & Compliance team to establish standardized audit management process Works with business development team to ensure no sales practices violate Anti-Kickback Statute, Stark Law, other. Act as regulatory/compliance guardrail for department leaders when new processes or changes are considered Oversees the management and executive reporting of the MSC Performance Improvement Program Holds position of company privacy officer Other duties as assigned. Qualifications: Education: 4-year Undergraduate Degree required. Focus in related field, preferred. Certification in one of the following, preferred: CHC, CHPC, CHRC, CHC-F . Experience/Knowledge/Skills/Physical Requirements: Ten (10) year (minimum) of corporate compliance and regulatory experience in healthcare. Five (5) year (minimum) of management experience. Two (2) year (minimum) of Senior-Level Healthcare experience Knowledge of healthcare coding, billing, and system application. Travel required - less than 25% Customer oriented with good oral and written communication skills. Excellent interpersonal and organizational skills (a team player). Strong attention to detail and organization Normal office/clerical motor skills in addition to extensive automobile and telephone usage Pay Starts no less than $105,000 PI3e6ee5-