Mainsail Lodging & Development

Job Description Job Description We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so. The Bartender will be responsible for making alcoholic and non-alcoholic beverages by following recipes and delivering high-quality food and drinks in a clean and friendly environment. The Bartender will also be responsible for ensuring exceptional service to all guests that are consistent and continually in accordance with the service standards of Mainsail Lodging & Development. What you have High school diploma, equivalent, or higher Previous hospitality experience 2 years of bartending experience in high volume bar or restaurant General knowledge of cocktail crafting and mixology fundamentals Excellent customer service skills Strong communications skills, both verbal and written Ability to use technology, e.g., tablets, iPads, computers, and POS Experience working on a team Ability to work quickly in a clean, organized, and effective manner A sense of ownership in everything that you do What you'll do Serve guests in an efficient manner while following steps of service, preparing cocktails, pouring beer and wine, and making beverage recommendations Food running to serve bar and bar area guests Prep and stock bar for appropriate service period to ensure successful bar service Clean glasses, tools, utensils, and bar equipment Maintain knowledge of current menu offerings, including ingredients, preparations, and accompaniments Curate guests' bar experience by making recommendations based on guest preferences and needs Maintain knowledge of beverages including beer, wine, and liquor Collect and process payment for food and beverages served, making sure to follow proper cash handling procedures Maintain cleanliness and organization of bar area and coolers Other necessary duties as reasonably assigned Benefits Full-time Associate Benefits Medical, Dental, & Vision HSA & Flexible Spending Account Options Basic Life & Disability Plan Options 401K Retirement Plan Paid Time Off Holiday Pay Career Training & Development Opportunities Tuition Reimbursement Bereavement Leave Employee Assistant Program (EAP) Jury Duty (May vary by state) Employee Discounts Employee Referral Bonus Free meal for all full-service hotel employees Part-time Associate Benefits All above listed benefits except for Medical Insurance and Holiday Pay Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description Job Description We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so. Job Description Position: Think Tank Supervisor Location: Naples, FL Reports to: Food & Beverage Managers Status: Non-Exempt Job Summary: Think Tank Supervisor will be responsible for exceptional service to all guests, develop and maintain a strong team environment. Responsible to support the Food & Beverage management team with the day to day operations for all Food and Beverage outlets in the hotel. Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position. Essential Functions Responsible for daily function of the restaurant operations of Think Tank Ensure that scheduled reservations are complete and are set up accurately Maintain professionalism with team members, managers and guests. Open and close shift in accordance with the manager's checklist Greet guests, initiate conversations with guests and solicit feedback from guests. Handle daily scheduling of team members and adjust when necessary Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc. Solve team member issues such as call outs or any other daily issue that should arise with team members Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc. Stay on the floor the entire meal period Apply discounts, assist with any Micros and billing issues and make decisions on voids and complimentary charges followed by proper documentation. Monitor and maintain tables, have knowledge of all menu items to include prep time, sauces, allergies and accompaniments. Monitor hours, watch the flow of business and make cuts appropriately as to not negatively affect the service levels. Responsible for cleanliness and organization of the service station and dining room. Train new hires on Innovation's service standards, menu knowledge, set up and closing procedure Ensure team is in proper uniform/approved attire Attempt to limit problems and liability related to customers' drinking by following TIPS Ensure team members are aware of all applicable laws regarding alcoholic beverages Assist in maintaining a motivated, interactive positive team Demonstrate positive communication with team Maintain fair and consistent coaching and counseling Attend meetings as necessary Communicate and maintain positive inter-departmental relations Check identification of customers in order to verify age requirements for purchase of alcohol Communicate with managers of any issues Other duties as assigned by F&B Managers or Director of Operations Qualification Standards Education & Experience High School diploma or higher Previous Hospitality Food & Beverage experience required Excellent customer service skills Excellent communication skills, both verbal and written Ability to use technology e.g. tablets, iPads Experience with Micros POS preferred Experience with OpenTable restaurant management software or Yelp Reservations management software preferred Physical Demands Ability to sit or stand for extended periods of time Ability to communicate clearly Corrected vision to normal range Ability to work long hours as needed Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the office, the hotel, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary Benefits Full-time Associate Benefits Medical, Dental, & Vision HSA & Flexible Spending Account Options Basic Life & Disability Plan Options 401K Retirement Plan Paid Time Off Holiday Pay Career Training & Development Opportunities Tuition Reimbursement Bereavement Leave Employee Assistant Program (EAP) Jury Duty (May vary by state) Employee Discounts Employee Referral Bonus Free meal for all full-service hotel employees Part-time Associate Benefits All above listed benefits except for Medical Insurance and Holiday Pay Marriott Hotels employee family & friends lodging, food and beverage and spa discounts Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description Job Description We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so. The Front Office Manager will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, Valets Operation, and PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience What you have 2-year associate degree, or higher (preferred) Minimum of 2 years Hotel Front Desk managerial experience Excellent communication skills, both verbal and written Ability to use technology, e.g., tablets, computers, and iPads Proficiency in hotel property management systems, including but not limited to Oracle Hospitality, Lightspeed, and OPERA PMS Leadership experience, and the ability to train, motivate, and develop a team Experience in working with an operating budget, understanding of P&L statements Interpersonal skills and experience with communicating and collaborating with different organizational leaders Ability to take initiative and handle assignments with limited supervision A strong sense of ownership in everything that you do What you'll do Ensure complete guest satisfaction and follow up on all guest issues and concerns in a timely manner Lead staff and oversee process of guest check ins, mobile check ins, reservation confirmations, and activating room keys Coordinate with staff the receival, storage, and deliver of all luggage and packages Empower Front Desk staff to act and resolve guest issues to the best of their ability Lead staff by example while managing and motivating front desk personnel Collaborate with other hotel departments as necessary to resolve guest calls, requests, needs, or issues Train staff to operate at their best ability, and embody the hotel and Marriotts culture and story Ensure guest credit is procured and all accounting procedures are followed by Front Desk staff. Resolve guest accounting issues as needed Ensures full compliance of Marriott Brand standards and the passing of department Quality Assurance items Other necessary duties as reasonably assigned Physical Demand Ability to sit or stand for extended periods of time Ability to bend Ability to lift, pull 50 lbs. Ability to communicate clearly Ability to work long hours as needed Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the property, the resort, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Benefits Full-time Associate Benefits Medical, Dental, & Vision HSA & Flexible Spending Account Options Basic Life & Disability Plan Options 401K Retirement Plan Paid Time Off Holiday Pay Career Training & Development Opportunities Tuition Reimbursement Bereavement Leave Employee Assistant Program (EAP) Jury Duty (May vary by state) Employee Discounts Employee Referral Bonus Free meal for all full-service hotel employees Part-time Associate Benefits All above listed benefits except for Medical Insurance and Holiday Pay Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.