Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine. Supported by our modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy. At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands. About the Job: The Kennel Assistant serves as support to clinical staff and plays a vital role in patient care. Kennel Assistant must value the highest standards in quality of care while also respecting the personal limitations that may impact the decisions made by our clients. As the Kennel Assistant you will responsible for: Assisting with appointments and communicate with clients both in person and on the phone Maintaining the cleanliness of the hospital, including laundry, washing dishes, kennels and runs. Providing essential patient care, including feeding, bathing, clipping nails, and exercise of patients Ensuring that treatment areas and exam rooms remain fully stocked Taking direction from, and performing duties as instructed by Veterinarians and other technicians as needed About You: Effective verbal and written communication skills, with the ability to adapt to different communication styles Knowledgeable in basic animal husbandry including handling and restraint Ability to accurately carry out instructions furnished in written, oral or diagram form Work history demonstrating strong organizational and time management skills as well as a strong sense of personal accountability Must be able to handle several tasks and deal with an environment of changing priorities Previous experience in a boarding facility or veterinary hospital or similar is preferred, but not required. Benefits of Working at Veterinary Emergency + Referral Center of Hawaii: Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. discount for employee pets Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 bMKdbd73E7
09/25/2021
Full time
Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine. Supported by our modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy. At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands. About the Job: The Kennel Assistant serves as support to clinical staff and plays a vital role in patient care. Kennel Assistant must value the highest standards in quality of care while also respecting the personal limitations that may impact the decisions made by our clients. As the Kennel Assistant you will responsible for: Assisting with appointments and communicate with clients both in person and on the phone Maintaining the cleanliness of the hospital, including laundry, washing dishes, kennels and runs. Providing essential patient care, including feeding, bathing, clipping nails, and exercise of patients Ensuring that treatment areas and exam rooms remain fully stocked Taking direction from, and performing duties as instructed by Veterinarians and other technicians as needed About You: Effective verbal and written communication skills, with the ability to adapt to different communication styles Knowledgeable in basic animal husbandry including handling and restraint Ability to accurately carry out instructions furnished in written, oral or diagram form Work history demonstrating strong organizational and time management skills as well as a strong sense of personal accountability Must be able to handle several tasks and deal with an environment of changing priorities Previous experience in a boarding facility or veterinary hospital or similar is preferred, but not required. Benefits of Working at Veterinary Emergency + Referral Center of Hawaii: Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. discount for employee pets Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 bMKdbd73E7
The Pet Emergency and Specialty Center of Marin () is looking for a Full Time Charge Capture/Financial Liaison to join our emergency department! This is a Full-Time position, Tuesday through Friday, 3:00PM-1:30AM. About PESCM: We are a 24/7 emergency and specialty practice with boarded specialists in Internal Medicine, Oncology, Surgery, Neurology, Ophthalmology, and Cardiology. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. Why PESCM: PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together! About the Job: We are looking for an energetic "people person" for our hospital to communicate financial updates to clients. Our ideal candidate will possess excellent communication skills and the ability to discuss financial obligations with clients, act as a client-pet advocate and update various doctors and technicians regarding client's financial situation and the client's goals for the pet's treatment. Primary duties will include: Joining the health care team as the client's advocate for hospitalized patients. Entering all services into the hospital information system (client invoice). Preparing updated financial treatment plans and reviewing the financial portion of the doctor's recommendations with clients. Calculating and collecting additional deposits as necessary Assist Client Care Specialists with processing payment balances due on check out Be a point person for insurance claim submission and applications for 3rd party lenders (care credit, scratch pay, etc). Involvement in the Accounts Receivable process. Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub store, an in-house Fun Committee, generous Pet Benefit Plan, Continued Education opportunities, and a Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 Tjep5D9NbU
09/25/2021
Full time
The Pet Emergency and Specialty Center of Marin () is looking for a Full Time Charge Capture/Financial Liaison to join our emergency department! This is a Full-Time position, Tuesday through Friday, 3:00PM-1:30AM. About PESCM: We are a 24/7 emergency and specialty practice with boarded specialists in Internal Medicine, Oncology, Surgery, Neurology, Ophthalmology, and Cardiology. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. Why PESCM: PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together! About the Job: We are looking for an energetic "people person" for our hospital to communicate financial updates to clients. Our ideal candidate will possess excellent communication skills and the ability to discuss financial obligations with clients, act as a client-pet advocate and update various doctors and technicians regarding client's financial situation and the client's goals for the pet's treatment. Primary duties will include: Joining the health care team as the client's advocate for hospitalized patients. Entering all services into the hospital information system (client invoice). Preparing updated financial treatment plans and reviewing the financial portion of the doctor's recommendations with clients. Calculating and collecting additional deposits as necessary Assist Client Care Specialists with processing payment balances due on check out Be a point person for insurance claim submission and applications for 3rd party lenders (care credit, scratch pay, etc). Involvement in the Accounts Receivable process. Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub store, an in-house Fun Committee, generous Pet Benefit Plan, Continued Education opportunities, and a Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 Tjep5D9NbU
Ethos Veterinary Health Client Care Representative- Full Time Client Service - Grayslake, IL - Full Time Full time - 36 hours a week Must be available to work days, nights, weekends and holidays Client Care Representative Responsibilities: Promote company vision, mission and core values. Plays a positive and active role in fostering team relationships, leads by example and communicates effectively. Must be flexible, cooperative, dependable, responsible, and have good time-management skills. This position requires you to be self-motivated and be able to differentiate between major and minor issues as they relate to clients and patients. Candidate must be flexible to work nights, weekends and holidays. Key Functions: greeting and welcoming clients answering the phones screening and directing calls to other staff members providing basic information to callers appointment scheduling filing, faxing, scanning, and emailing documentation computer data entry and basic invoicing handling of payment transactions keeping the reception area tidy and well maintained Qualifications: work well under pressure and during high levels of stress must possess strong customer service skills in person and on the phone excellent communication skills strong computer skills; including but not limited to Word, Excel and Power Point ability to show compassion and empathy in appropriate situations attention to detail and follow through is a must self-motivated and able to work well in a team setting able to handle multiple tasks at a time able to handle multiple phone lines at a time Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need PAV5pF20yV
09/25/2021
Full time
Ethos Veterinary Health Client Care Representative- Full Time Client Service - Grayslake, IL - Full Time Full time - 36 hours a week Must be available to work days, nights, weekends and holidays Client Care Representative Responsibilities: Promote company vision, mission and core values. Plays a positive and active role in fostering team relationships, leads by example and communicates effectively. Must be flexible, cooperative, dependable, responsible, and have good time-management skills. This position requires you to be self-motivated and be able to differentiate between major and minor issues as they relate to clients and patients. Candidate must be flexible to work nights, weekends and holidays. Key Functions: greeting and welcoming clients answering the phones screening and directing calls to other staff members providing basic information to callers appointment scheduling filing, faxing, scanning, and emailing documentation computer data entry and basic invoicing handling of payment transactions keeping the reception area tidy and well maintained Qualifications: work well under pressure and during high levels of stress must possess strong customer service skills in person and on the phone excellent communication skills strong computer skills; including but not limited to Word, Excel and Power Point ability to show compassion and empathy in appropriate situations attention to detail and follow through is a must self-motivated and able to work well in a team setting able to handle multiple tasks at a time able to handle multiple phone lines at a time Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need PAV5pF20yV
Ethos Veterinary Health is looking for a full-time Payroll Specialist to join our team in Woburn, MA. The Payroll Specialist is responsible for processing multi state payroll, ensuring that wage plus benefit and tax deductions are correct and payroll data is transmitted to service provider timely and accurately. Responsibilities: Ensure accurate payments and deductions. Research and respond to inquiries regarding payroll related information to include tax withholding, pay deduction, tax levy and benefit deductions. Process manual payroll checks when necessary. Resolve payroll discrepancies by collecting and analyzing information. Handle correspondence with ADP and other payroll-related entities. Prepare for and assist with various audits. Setup employees and maintain supervisor access to staff timecards. Skills and abilities: Strong computer skills including MS Excel. Ability to maintain a high level of accuracy and the ability to organize tasks effectively. Experience with ADP modules including Payroll and Time & Attendance Knowledge of accounting and HR concepts, practices and principles. Strong grasp of payroll business process and best practices. Must be a team player and work on multiple projects simultaneously in a fast-paced environment. Ability to approach others in a tactful manner and handle confidential matters sensitively and appropriately. QUALIFICATIONS: 2-5 years experience processing payroll. Knowledge of FLSA and State Wage and Hour Laws. Detailed knowledge of payroll tax regulations and withholding requirements. Knowledge of computerized payroll systems. Certified Payroll Professional (CPP) designation is preferred. About Us: Ethos Veterinary Health is a network of 23 veterinary hospitals throughout the United States. Ethos was founded 4 years ago, and we have an expansive view of providing unsurpassed veterinary health care at our hospitals but also through helping other veterinary organizations improve the quality of their care through these services. We are creating a science-focused animal health company that disrupts industry norms and is revolutionizing the veterinary industry. Benefits of Working at Ethos: Full-time Benefits are: Comprehensive Medical (effective on Day 1), Dental, 401k Retirement Savings Plan, Flexible Spending Plans, Uniform Allowance, Veterinary Services Benefits, Continuing Education Benefits and Paid Vacation. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need PM19 hZp3rNqpTQ
09/23/2021
Full time
Ethos Veterinary Health is looking for a full-time Payroll Specialist to join our team in Woburn, MA. The Payroll Specialist is responsible for processing multi state payroll, ensuring that wage plus benefit and tax deductions are correct and payroll data is transmitted to service provider timely and accurately. Responsibilities: Ensure accurate payments and deductions. Research and respond to inquiries regarding payroll related information to include tax withholding, pay deduction, tax levy and benefit deductions. Process manual payroll checks when necessary. Resolve payroll discrepancies by collecting and analyzing information. Handle correspondence with ADP and other payroll-related entities. Prepare for and assist with various audits. Setup employees and maintain supervisor access to staff timecards. Skills and abilities: Strong computer skills including MS Excel. Ability to maintain a high level of accuracy and the ability to organize tasks effectively. Experience with ADP modules including Payroll and Time & Attendance Knowledge of accounting and HR concepts, practices and principles. Strong grasp of payroll business process and best practices. Must be a team player and work on multiple projects simultaneously in a fast-paced environment. Ability to approach others in a tactful manner and handle confidential matters sensitively and appropriately. QUALIFICATIONS: 2-5 years experience processing payroll. Knowledge of FLSA and State Wage and Hour Laws. Detailed knowledge of payroll tax regulations and withholding requirements. Knowledge of computerized payroll systems. Certified Payroll Professional (CPP) designation is preferred. About Us: Ethos Veterinary Health is a network of 23 veterinary hospitals throughout the United States. Ethos was founded 4 years ago, and we have an expansive view of providing unsurpassed veterinary health care at our hospitals but also through helping other veterinary organizations improve the quality of their care through these services. We are creating a science-focused animal health company that disrupts industry norms and is revolutionizing the veterinary industry. Benefits of Working at Ethos: Full-time Benefits are: Comprehensive Medical (effective on Day 1), Dental, 401k Retirement Savings Plan, Flexible Spending Plans, Uniform Allowance, Veterinary Services Benefits, Continuing Education Benefits and Paid Vacation. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need PM19 hZp3rNqpTQ
Vista Veterinary Specialists is looking for Full Time LEAD Client Service Representative to join our busy Emergency and Specialty Hospital About Vista: Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. We can accomplish this by working as a team, supporting our referring veterinarians, caring about every patient, learning from others, embracing change, and using intelligent and fair business practices. Vista is known for our great nursing staff, fabulous doctors and management team, thoughtful benefits and perks, and upbeat morale…all while doing what we all love to do! Vista celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. About the Role: The Lead Client Care Representative assists the Client Care Supervisor with implementing and maintaining the highest level of service to clients and referring veterinary practices and with the supervision of the client care staff. This position is non-exempt. Responsibilities: Assists the Client Care Supervisor in promoting and maintaining exceptional customer service Promotes effective communication among all departments within the hospital. Assists with scheduling and aiding in adequate staffing to ensure efficiency based on customer flow and volumes. Maintain high visibility within the Client Care Department on a daily basis. Participates in the recruitment and interview process with Client Care Supervisor Participates in developing, maintaining and updating training procedures to ensure that all current and newly hired client care staff members are trained and knowledgeable in all areas of the hospital. Provides mentoring, counseling and development of subordinates in conjunction with Client Care Supervisor including participating in disciplinary process. Act as a client concierge to ensure the highest level of customer service for every client. About You: 2+ years' Veterinary Customer Care Experience; management experience preferred Hours - Mid Shift 11-7:30 - Flexible on Days Ability and experience to diffuse a difficult or stressful client or employee situation in a respectful manner. Ability to promote effective communication between the client care staff, specialists and technical staff. Demonstrated professionalism in all interactions and transactions. Ability to be flexible and adjust to a changing environment. Veterinary industry experience helpful but not required. Benefits of Working at Vista Veterinary Specialists: Compensation is based on experience and skill level Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off and uniforms. PM19 olh7psQ6SF
09/23/2021
Full time
Vista Veterinary Specialists is looking for Full Time LEAD Client Service Representative to join our busy Emergency and Specialty Hospital About Vista: Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. We can accomplish this by working as a team, supporting our referring veterinarians, caring about every patient, learning from others, embracing change, and using intelligent and fair business practices. Vista is known for our great nursing staff, fabulous doctors and management team, thoughtful benefits and perks, and upbeat morale…all while doing what we all love to do! Vista celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. About the Role: The Lead Client Care Representative assists the Client Care Supervisor with implementing and maintaining the highest level of service to clients and referring veterinary practices and with the supervision of the client care staff. This position is non-exempt. Responsibilities: Assists the Client Care Supervisor in promoting and maintaining exceptional customer service Promotes effective communication among all departments within the hospital. Assists with scheduling and aiding in adequate staffing to ensure efficiency based on customer flow and volumes. Maintain high visibility within the Client Care Department on a daily basis. Participates in the recruitment and interview process with Client Care Supervisor Participates in developing, maintaining and updating training procedures to ensure that all current and newly hired client care staff members are trained and knowledgeable in all areas of the hospital. Provides mentoring, counseling and development of subordinates in conjunction with Client Care Supervisor including participating in disciplinary process. Act as a client concierge to ensure the highest level of customer service for every client. About You: 2+ years' Veterinary Customer Care Experience; management experience preferred Hours - Mid Shift 11-7:30 - Flexible on Days Ability and experience to diffuse a difficult or stressful client or employee situation in a respectful manner. Ability to promote effective communication between the client care staff, specialists and technical staff. Demonstrated professionalism in all interactions and transactions. Ability to be flexible and adjust to a changing environment. Veterinary industry experience helpful but not required. Benefits of Working at Vista Veterinary Specialists: Compensation is based on experience and skill level Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off and uniforms. PM19 olh7psQ6SF
Wisconsin Veterinary Referral Center in Waukesha is looking for a full-time Receptionist to join our Client Care team on swing shift. WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other. About the Job: This role represents an exciting opportunity for the motivated, highly trained Client Care Representative that is seeking an exciting and challenging position dedicated to quality patient care. This position requires you to be self-motivated and be able to differentiate between major and minor issues as they relate to clients and patients. Candidate must be flexible to work nights, weekends and holidays and experience delivering high quality customer service is also highly desired. About the Role: The Client Care Representative will demonstrate exceptional customer service at all times to represent the organization and perform day-to-day operations of the front desk Responsibilities and duties: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding WVRC services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Update and maintain client/pet records and files in accordance with hospital legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example Schedule: 10:00 am - 7:00 pm, will include every other weekend. About You: Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees Have a fundamental knowledge of windows based computer programs Proven effective communication and the ability to multitask and prioritize Ability to recognize and seek guidance in all client-related cases where protocol does not apply Willing and able to provide exceptional customer service Benefits of Working at WVRC Compensation is based on experience and skill level. Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 0mBe7952jh
09/23/2021
Full time
Wisconsin Veterinary Referral Center in Waukesha is looking for a full-time Receptionist to join our Client Care team on swing shift. WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other. About the Job: This role represents an exciting opportunity for the motivated, highly trained Client Care Representative that is seeking an exciting and challenging position dedicated to quality patient care. This position requires you to be self-motivated and be able to differentiate between major and minor issues as they relate to clients and patients. Candidate must be flexible to work nights, weekends and holidays and experience delivering high quality customer service is also highly desired. About the Role: The Client Care Representative will demonstrate exceptional customer service at all times to represent the organization and perform day-to-day operations of the front desk Responsibilities and duties: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding WVRC services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Update and maintain client/pet records and files in accordance with hospital legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example Schedule: 10:00 am - 7:00 pm, will include every other weekend. About You: Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees Have a fundamental knowledge of windows based computer programs Proven effective communication and the ability to multitask and prioritize Ability to recognize and seek guidance in all client-related cases where protocol does not apply Willing and able to provide exceptional customer service Benefits of Working at WVRC Compensation is based on experience and skill level. Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 0mBe7952jh
The Pet Emergency and Specialty Center of Marin () is looking for a full-time Client Service Coordinator to join our amazing emergency department! This is an overnight position, working three 12-hour shifts (Sat through Mon 7pm to 7am). About PESCM: Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. We can accomplish this by working as a team, supporting our referring veterinarians, caring about every patient, learning from others, embracing change, and using intelligent and fair business practices. Why PESCM: We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together! PESCM is known for our great nursing staff, fabulous doctors and management team, thoughtful benefits and perks, and upbeat morale…all while doing what we all love to do! PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. About the Job: This is a unique position that blends both patient care and client service. The CSC is responsible for a variety of daily tasks and skills such as but not limited to: initiating a client-check-in on the patients coming into the ER, triaging those who need immediate care and providing an appropriate wait time for those who are less critical and/or stable, creating estimates for treatments and diagnostics and ensuring these are executed by the nursing team, calling back owners with medical questions, filling prescriptions, and acting as a liaison between the nursing staff in the treatment area and the client service representatives in the front of house. This is a position that requires an ability to: multi-task, give direction to others, effectively communicate to doctors, staff, and clients, and to self-direct. While this position does not require any veterinary technical skills, having a comfortable understanding of veterinary medicine is important. Skills and Qualifications: Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital in order to maintain a cohesive work team Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital Must have the ability to multitask, prioritize, and delegate Demonstrate proficiency in computer skills including learning our current software platforms: Ezyvet and Smartflow Must be organized and detail oriented to ensure efficiency and accuracy in all transactions Able work in high stress situations and exercise good judgment as needed Present a neat, well-groomed appearance Must be available to work nights and occasional weekends as needed Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, in-house Wellness Group, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 gl4eEHOi83
09/23/2021
Full time
The Pet Emergency and Specialty Center of Marin () is looking for a full-time Client Service Coordinator to join our amazing emergency department! This is an overnight position, working three 12-hour shifts (Sat through Mon 7pm to 7am). About PESCM: Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. We can accomplish this by working as a team, supporting our referring veterinarians, caring about every patient, learning from others, embracing change, and using intelligent and fair business practices. Why PESCM: We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together! PESCM is known for our great nursing staff, fabulous doctors and management team, thoughtful benefits and perks, and upbeat morale…all while doing what we all love to do! PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. About the Job: This is a unique position that blends both patient care and client service. The CSC is responsible for a variety of daily tasks and skills such as but not limited to: initiating a client-check-in on the patients coming into the ER, triaging those who need immediate care and providing an appropriate wait time for those who are less critical and/or stable, creating estimates for treatments and diagnostics and ensuring these are executed by the nursing team, calling back owners with medical questions, filling prescriptions, and acting as a liaison between the nursing staff in the treatment area and the client service representatives in the front of house. This is a position that requires an ability to: multi-task, give direction to others, effectively communicate to doctors, staff, and clients, and to self-direct. While this position does not require any veterinary technical skills, having a comfortable understanding of veterinary medicine is important. Skills and Qualifications: Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital in order to maintain a cohesive work team Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital Must have the ability to multitask, prioritize, and delegate Demonstrate proficiency in computer skills including learning our current software platforms: Ezyvet and Smartflow Must be organized and detail oriented to ensure efficiency and accuracy in all transactions Able work in high stress situations and exercise good judgment as needed Present a neat, well-groomed appearance Must be available to work nights and occasional weekends as needed Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, in-house Wellness Group, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 gl4eEHOi83
Wisconsin Veterinary Referral Center in Waukesha is looking for a full-time Receptionist to join our Client Care team on first shift. WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other. About the Job: This role represents an exciting opportunity for the motivated, highly trained Client Care Representative that is seeking an exciting and challenging position dedicated to quality patient care. This position requires you to be self-motivated and be able to differentiate between major and minor issues as they relate to clients and patients. Candidate must be flexible to work nights, weekends and holidays and experience delivering high quality customer service is also highly desired. About the Role: The Client Care Representative will demonstrate exceptional customer service at all times to represent the organization and perform day-to-day operations of the front desk Responsibilities and duties: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding WVRC services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Update and maintain client/pet records and files in accordance with hospital legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example Schedule: 6:00 am - 3:00 pm, will include every other weekend. About You: Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees Have a fundamental knowledge of windows based computer programs Proven effective communication and the ability to multitask and prioritize Ability to recognize and seek guidance in all client-related cases where protocol does not apply Willing and able to provide exceptional customer service Benefits of Working at WVRC Compensation is based on experience and skill level. Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 8MyL6kBJVI
09/23/2021
Full time
Wisconsin Veterinary Referral Center in Waukesha is looking for a full-time Receptionist to join our Client Care team on first shift. WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other. About the Job: This role represents an exciting opportunity for the motivated, highly trained Client Care Representative that is seeking an exciting and challenging position dedicated to quality patient care. This position requires you to be self-motivated and be able to differentiate between major and minor issues as they relate to clients and patients. Candidate must be flexible to work nights, weekends and holidays and experience delivering high quality customer service is also highly desired. About the Role: The Client Care Representative will demonstrate exceptional customer service at all times to represent the organization and perform day-to-day operations of the front desk Responsibilities and duties: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding WVRC services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Update and maintain client/pet records and files in accordance with hospital legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example Schedule: 6:00 am - 3:00 pm, will include every other weekend. About You: Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees Have a fundamental knowledge of windows based computer programs Proven effective communication and the ability to multitask and prioritize Ability to recognize and seek guidance in all client-related cases where protocol does not apply Willing and able to provide exceptional customer service Benefits of Working at WVRC Compensation is based on experience and skill level. Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 8MyL6kBJVI
The Perfect Position for You! Do you have a passion for people and animals? WVRC's Racine/Kenosha location has an immediate opening for a Client Service Representative! Why you want to work at WVRC Racine/Kenosha: We have a fantastic work environment. We strive to keep a 'family feel', positive culture, and fun atmosphere. In January we will be moving to a newly built, state of the art facility. There is opportunity for growth and potential for cross training. We practice Gold Standard care for our patients. Job Requirements: The Client Service Representative provides the first impression of the hospital to clients and patients. The Client Service Representative must be friendly, professional and courteous, and capable of handling many tasks at once with frequent interruptions. Previous work in the veterinary field is preferred. Essential Functions: Prior experience in working with the public, computer, data entry and multi-line phone skills are required. The ideal candidate will possess a passion for customer care and a love for animals. Continually provide high levels of customer service to our clients and referring veterinarians. Communicate well; including ensuring the client is greeted warmly. Recognize the importance of appearance in both professional dress and the hospital's cleanliness. Full time employees are eligible for our comprehensive benefit package including Medical, Dental, Flexible Spending, 401k, paid time off and more! Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 hNq7foN50K
09/23/2021
Full time
The Perfect Position for You! Do you have a passion for people and animals? WVRC's Racine/Kenosha location has an immediate opening for a Client Service Representative! Why you want to work at WVRC Racine/Kenosha: We have a fantastic work environment. We strive to keep a 'family feel', positive culture, and fun atmosphere. In January we will be moving to a newly built, state of the art facility. There is opportunity for growth and potential for cross training. We practice Gold Standard care for our patients. Job Requirements: The Client Service Representative provides the first impression of the hospital to clients and patients. The Client Service Representative must be friendly, professional and courteous, and capable of handling many tasks at once with frequent interruptions. Previous work in the veterinary field is preferred. Essential Functions: Prior experience in working with the public, computer, data entry and multi-line phone skills are required. The ideal candidate will possess a passion for customer care and a love for animals. Continually provide high levels of customer service to our clients and referring veterinarians. Communicate well; including ensuring the client is greeted warmly. Recognize the importance of appearance in both professional dress and the hospital's cleanliness. Full time employees are eligible for our comprehensive benefit package including Medical, Dental, Flexible Spending, 401k, paid time off and more! Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 hNq7foN50K
Bulger Veterinary Hospital is looking to hire full time Call Center Representative to join our team to provide unsurpassed veterinary health care for our patients and their human companions. The Bulger Service Center is a gateway to our hospital, and you will be at the front line delivering superior care to our clients and referring veterinarians. We have an immediate full-time opening for a highly-motivated, Call Center Representative for our Lawrence, Ma location. We are conveniently located just off 495 and 114. Summary: The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Bulger's mission to provide unsurpassed veterinary health care to patients. Responsibilities: Provides superior service to clients and referring veterinarians through inbound and outbound calls Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians' needs are met in a professional and empathetic manner Acts as frontline for all emergency calls exercising a calm and compassionate demeanor Books client appointments with accuracy and efficiency Call Center Representative Education, License and Job Requirements: High School Diploma or equivalent 1-2 or more years of customer service Knowledge of Word, Excel, and Outlook sufficient to perform all routine tasks including email, document preparation and worksheet preparation. Schedule Flexibility Call Center Representative Skills and Experience: A team player with proven experience to deliver outstanding service within a high-volume environment (up to 50 calls per shift) Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations Strong communication skills, both written and oral Good judgement and problem-solving skills Background in hospitality or experience with dispatch work is a plus About Bulger Veterinary Hospital: Bulger is a full-service hospital that offers comprehensive care that includes General Practice, 24-hour Emergency Services, and Specialty Medicine in the areas of Ophthalmology, Surgery, Internal Medicine, and Cardiology. Mission: Our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field. Benefits of Working at Bulger Veterinary Hospital: Compensation is based on experience and skill level. Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 78RpGy08iI
09/23/2021
Full time
Bulger Veterinary Hospital is looking to hire full time Call Center Representative to join our team to provide unsurpassed veterinary health care for our patients and their human companions. The Bulger Service Center is a gateway to our hospital, and you will be at the front line delivering superior care to our clients and referring veterinarians. We have an immediate full-time opening for a highly-motivated, Call Center Representative for our Lawrence, Ma location. We are conveniently located just off 495 and 114. Summary: The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Bulger's mission to provide unsurpassed veterinary health care to patients. Responsibilities: Provides superior service to clients and referring veterinarians through inbound and outbound calls Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians' needs are met in a professional and empathetic manner Acts as frontline for all emergency calls exercising a calm and compassionate demeanor Books client appointments with accuracy and efficiency Call Center Representative Education, License and Job Requirements: High School Diploma or equivalent 1-2 or more years of customer service Knowledge of Word, Excel, and Outlook sufficient to perform all routine tasks including email, document preparation and worksheet preparation. Schedule Flexibility Call Center Representative Skills and Experience: A team player with proven experience to deliver outstanding service within a high-volume environment (up to 50 calls per shift) Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations Strong communication skills, both written and oral Good judgement and problem-solving skills Background in hospitality or experience with dispatch work is a plus About Bulger Veterinary Hospital: Bulger is a full-service hospital that offers comprehensive care that includes General Practice, 24-hour Emergency Services, and Specialty Medicine in the areas of Ophthalmology, Surgery, Internal Medicine, and Cardiology. Mission: Our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field. Benefits of Working at Bulger Veterinary Hospital: Compensation is based on experience and skill level. Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 78RpGy08iI
Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine. Supported by our modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy. At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands. About the Role: The Customer Service Representative will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk. As the Customer Service Representative, your responsibilities and duties would include: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding Veterinary Specialty Hospital services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all time. Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Update and maintain client/pet records and files in accordance with hospital legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example About You: Possess excellent interpersonal skills and are able to develop and maintain positive working relationships with others Have a fundamental knowledge of windows-based computer programs Proven effective communication and the ability to multitask and prioritize Ability to recognize and seek guidance in all client-related cases where protocol does not apply Enjoy providing exceptional customer service Benefits of Working at Veterinary Emergency + Referral Center of Hawaii: Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. oZkj3pW4jc
09/23/2021
Full time
Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine. Supported by our modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy. At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands. About the Role: The Customer Service Representative will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk. As the Customer Service Representative, your responsibilities and duties would include: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding Veterinary Specialty Hospital services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all time. Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Update and maintain client/pet records and files in accordance with hospital legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example About You: Possess excellent interpersonal skills and are able to develop and maintain positive working relationships with others Have a fundamental knowledge of windows-based computer programs Proven effective communication and the ability to multitask and prioritize Ability to recognize and seek guidance in all client-related cases where protocol does not apply Enjoy providing exceptional customer service Benefits of Working at Veterinary Emergency + Referral Center of Hawaii: Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. oZkj3pW4jc
Massachusetts Veterinary Referral Hospital is looking to hire full time Client Care Hospital Call Agents to join our team to provide unsurpassed veterinary health care for our patients and their human companions. In this role you will often be the first person our clients work with and communicating regularly with our referring veterinarians. Summary: The Client Care Hospital Call Agent is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In this role you will be handling inbound and outbound calls and communications for the entire hospital. The Client Care Hospital Call Agent handle patient inquiries, following-up with medical departments resolving questions/concerns regarding patients in hospital, processing payments, answering questions regarding department services, scheduling appointments and more. Location: This position is on-site only, this is not a remote position. Schedule: Mass Vet is a 24-hour emergency hospital and we are open every day, including holidays. Responsibilities: Enter all client and patient information into the hospital information system efficiently and accurately Communicate with patients and staff using multiple advanced communication tools, including phone calls, emails, faxes, and our hospital information system Answer and resolve patient inquiries, in a professional, empathetic, and patient-centered way, using effective listening, written and verbal communication skills. Educate and advise clients regarding hospital services, products, and practices Assist clients with non-medical questions, booking appointments, and invoicing Collect and accurately process payments Explain alternative payment options for clients such as lines of credit and billing plans Collaboratively working with medical departments to obtain updates regarding inpatients Sending completed records to rDVMs when requested Education, License and Job Requirements: High school diploma required, associate's or bachelor's degree preferred Some lifting (up to 30 lbs.). Prolonged hours on computer keyboard, talking on the phone, with periods of standing and/or walking Available to work weekends Skills and Experience: 1+ years of customer service experience Experience in human or veterinary medical offices a plus Proven experience in multi-tasking and prioritizing tasks Exceptional organizational skills Proficient in Microsoft Office suite Skilled in remaining calm and working effectively in high pressure and busy situations Strong active listening and customer service skills which includes the ability to resolve client issues and complaints with tact and diplomacy Ability to promote effective communication between the client service staff, doctors and technical staff Strong written and verbal communications skills Excellent problem-solving skills and the ability to detect changes in circumstances or events and ensure clients satisfaction Knowledge of computers, fax machines, multi-line phones, and other office equipment Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 xfLeVsNoBP
09/23/2021
Full time
Massachusetts Veterinary Referral Hospital is looking to hire full time Client Care Hospital Call Agents to join our team to provide unsurpassed veterinary health care for our patients and their human companions. In this role you will often be the first person our clients work with and communicating regularly with our referring veterinarians. Summary: The Client Care Hospital Call Agent is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In this role you will be handling inbound and outbound calls and communications for the entire hospital. The Client Care Hospital Call Agent handle patient inquiries, following-up with medical departments resolving questions/concerns regarding patients in hospital, processing payments, answering questions regarding department services, scheduling appointments and more. Location: This position is on-site only, this is not a remote position. Schedule: Mass Vet is a 24-hour emergency hospital and we are open every day, including holidays. Responsibilities: Enter all client and patient information into the hospital information system efficiently and accurately Communicate with patients and staff using multiple advanced communication tools, including phone calls, emails, faxes, and our hospital information system Answer and resolve patient inquiries, in a professional, empathetic, and patient-centered way, using effective listening, written and verbal communication skills. Educate and advise clients regarding hospital services, products, and practices Assist clients with non-medical questions, booking appointments, and invoicing Collect and accurately process payments Explain alternative payment options for clients such as lines of credit and billing plans Collaboratively working with medical departments to obtain updates regarding inpatients Sending completed records to rDVMs when requested Education, License and Job Requirements: High school diploma required, associate's or bachelor's degree preferred Some lifting (up to 30 lbs.). Prolonged hours on computer keyboard, talking on the phone, with periods of standing and/or walking Available to work weekends Skills and Experience: 1+ years of customer service experience Experience in human or veterinary medical offices a plus Proven experience in multi-tasking and prioritizing tasks Exceptional organizational skills Proficient in Microsoft Office suite Skilled in remaining calm and working effectively in high pressure and busy situations Strong active listening and customer service skills which includes the ability to resolve client issues and complaints with tact and diplomacy Ability to promote effective communication between the client service staff, doctors and technical staff Strong written and verbal communications skills Excellent problem-solving skills and the ability to detect changes in circumstances or events and ensure clients satisfaction Knowledge of computers, fax machines, multi-line phones, and other office equipment Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 xfLeVsNoBP
The Pet Emergency and Specialty Center of Marin () is looking for a Full Time Client Service Coordinator to join our weekend overnight emergency department! This is a Full Time position working Saturday, Sunday, and Monday from 7PM-730AM. This position comes with a $4/hour differential, and a $1000 Sign on Bonus for the right candidate! About PESCM: Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. We can accomplish this by working as a team, supporting our referring veterinarians, caring about every patient, learning from others, embracing change, and using intelligent and fair business practices. Why PESCM: We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together! PESCM is known for our great nursing staff, fabulous doctors and management team, thoughtful benefits and perks, and upbeat morale…all while doing what we all love to do! PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. About the Job: This is a unique position that blends both patient care and client service. The CSC is responsible for a variety of daily tasks and skills such as but not limited to: initiating a client-check-in on the patients coming into the ER, triaging those who need immediate care and providing an appropriate wait time for those who are less critical and/or stable, creating estimates for treatments and diagnostics and ensuring these are executed by the nursing team, calling back owners with medical questions, filling prescriptions, and acting as a liaison between the nursing staff in the treatment area and the client service representatives in the front of house. This is a position that requires an ability to: multi-task, give direction to others, effectively communicate to doctors, staff, and clients, and to self-direct. While this position does not require any veterinary technical skills, having a comfortable understanding of veterinary medicine is important. Skills and Qualifications: Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital in order to maintain a cohesive work team Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital Must have the ability to multitask, prioritize, and delegate Demonstrate proficiency in computer skills including learning our current software platforms: Ezyvet and Smartflow Must be organized and detail oriented to ensure efficiency and accuracy in all transactions Able work in high stress situations and exercise good judgment as needed Present a neat, well-groomed appearance Must be available to work nights and occasional weekends as needed Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, in-house Wellness Group, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 IMompw2fNP
09/23/2021
Full time
The Pet Emergency and Specialty Center of Marin () is looking for a Full Time Client Service Coordinator to join our weekend overnight emergency department! This is a Full Time position working Saturday, Sunday, and Monday from 7PM-730AM. This position comes with a $4/hour differential, and a $1000 Sign on Bonus for the right candidate! About PESCM: Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. We can accomplish this by working as a team, supporting our referring veterinarians, caring about every patient, learning from others, embracing change, and using intelligent and fair business practices. Why PESCM: We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together! PESCM is known for our great nursing staff, fabulous doctors and management team, thoughtful benefits and perks, and upbeat morale…all while doing what we all love to do! PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. About the Job: This is a unique position that blends both patient care and client service. The CSC is responsible for a variety of daily tasks and skills such as but not limited to: initiating a client-check-in on the patients coming into the ER, triaging those who need immediate care and providing an appropriate wait time for those who are less critical and/or stable, creating estimates for treatments and diagnostics and ensuring these are executed by the nursing team, calling back owners with medical questions, filling prescriptions, and acting as a liaison between the nursing staff in the treatment area and the client service representatives in the front of house. This is a position that requires an ability to: multi-task, give direction to others, effectively communicate to doctors, staff, and clients, and to self-direct. While this position does not require any veterinary technical skills, having a comfortable understanding of veterinary medicine is important. Skills and Qualifications: Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital in order to maintain a cohesive work team Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital Must have the ability to multitask, prioritize, and delegate Demonstrate proficiency in computer skills including learning our current software platforms: Ezyvet and Smartflow Must be organized and detail oriented to ensure efficiency and accuracy in all transactions Able work in high stress situations and exercise good judgment as needed Present a neat, well-groomed appearance Must be available to work nights and occasional weekends as needed Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, in-house Wellness Group, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 IMompw2fNP
The Perfect Position for You! Do you have a passion for people and animals? WVRC's Racine/Kenosha location has an opening for a Client Service Representative! This is a third shift position made up of three weekdays and every other weekend with a 20% shift differential. Why you want to work at WVRC Racine/Kenosha: We have a fantastic work environment. We strive to keep a 'family feel', positive culture, and fun atmosphere. In January we moved to a newly built, state of the art facility. There is opportunity for growth and potential for cross training. We practice Gold Standard care for our patients. Job Requirements: The Client Service Representative provides the first impression of the hospital to clients and patients. The Client Service Representative must be friendly, professional and courteous, and capable of handling many tasks at once with frequent interruptions. Previous work in the veterinary field is preferred. Essential Functions: Prior experience in working with the public, computer, data entry and multi-line phone skills are required. The ideal candidate will possess a passion for customer care and a love for animals. Continually provide high levels of customer service to our clients and referring veterinarians. Communicate well; including ensuring the client is greeted warmly. Recognize the importance of appearance in both professional dress and the hospital's cleanliness. Full time employees are eligible for our comprehensive benefit package including Medical, Dental, Flexible Spending, 401k, paid time off and more! Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 aU01vn6fHm
09/23/2021
Full time
The Perfect Position for You! Do you have a passion for people and animals? WVRC's Racine/Kenosha location has an opening for a Client Service Representative! This is a third shift position made up of three weekdays and every other weekend with a 20% shift differential. Why you want to work at WVRC Racine/Kenosha: We have a fantastic work environment. We strive to keep a 'family feel', positive culture, and fun atmosphere. In January we moved to a newly built, state of the art facility. There is opportunity for growth and potential for cross training. We practice Gold Standard care for our patients. Job Requirements: The Client Service Representative provides the first impression of the hospital to clients and patients. The Client Service Representative must be friendly, professional and courteous, and capable of handling many tasks at once with frequent interruptions. Previous work in the veterinary field is preferred. Essential Functions: Prior experience in working with the public, computer, data entry and multi-line phone skills are required. The ideal candidate will possess a passion for customer care and a love for animals. Continually provide high levels of customer service to our clients and referring veterinarians. Communicate well; including ensuring the client is greeted warmly. Recognize the importance of appearance in both professional dress and the hospital's cleanliness. Full time employees are eligible for our comprehensive benefit package including Medical, Dental, Flexible Spending, 401k, paid time off and more! Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 aU01vn6fHm
The Pet Emergency and Specialty Center of Marin () is looking for a Full Time Charge Capture/Financial Liaison to join our emergency department! This position is PT on Saturday, Sunday and Monday, 6:00PM-2:30AM, but could be FT for the right candidate! About PESCM: We are a 24/7 emergency and specialty practice with boarded specialists in Internal Medicine, Oncology, Surgery, Neurology, Ophthalmology, and Cardiology. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. Why PESCM: PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together! About the Job: We are looking for an energetic "people person" for our hospital to communicate financial updates to clients. Our ideal candidate will possess excellent communication skills and the ability to discuss financial obligations with clients, act as a client-pet advocate and update various doctors and technicians regarding client's financial situation and the client's goals for the pet's treatment. Primary duties will include: Joining the health care team as the client's advocate for hospitalized patients. Entering all services into the hospital information system (client invoice). Preparing updated financial treatment plans and reviewing the financial portion of the doctor's recommendations with clients. Calculating and collecting additional deposits as necessary Assist Client Care Specialists with processing payment balances due on check out Be a point person for insurance claim submission and applications for 3rd party lenders (care credit, scratch pay, etc). Involvement in the Accounts Receivable process. Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub store, an in-house Fun Committee, generous Pet Benefit Plan, Continued Education opportunities, and a Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 UHPeDVcKMc
09/23/2021
Full time
The Pet Emergency and Specialty Center of Marin () is looking for a Full Time Charge Capture/Financial Liaison to join our emergency department! This position is PT on Saturday, Sunday and Monday, 6:00PM-2:30AM, but could be FT for the right candidate! About PESCM: We are a 24/7 emergency and specialty practice with boarded specialists in Internal Medicine, Oncology, Surgery, Neurology, Ophthalmology, and Cardiology. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. Why PESCM: PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together! About the Job: We are looking for an energetic "people person" for our hospital to communicate financial updates to clients. Our ideal candidate will possess excellent communication skills and the ability to discuss financial obligations with clients, act as a client-pet advocate and update various doctors and technicians regarding client's financial situation and the client's goals for the pet's treatment. Primary duties will include: Joining the health care team as the client's advocate for hospitalized patients. Entering all services into the hospital information system (client invoice). Preparing updated financial treatment plans and reviewing the financial portion of the doctor's recommendations with clients. Calculating and collecting additional deposits as necessary Assist Client Care Specialists with processing payment balances due on check out Be a point person for insurance claim submission and applications for 3rd party lenders (care credit, scratch pay, etc). Involvement in the Accounts Receivable process. Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub store, an in-house Fun Committee, generous Pet Benefit Plan, Continued Education opportunities, and a Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 UHPeDVcKMc
Do you love animals? Do you have a passion for healthcare? Are you looking for a job with growth opportunity? Then Vista is the right place for you! Vista Veterinary Specialists is looking for a Client Care Specialist to join our team full-time. Our 24-hour emergency and specialty hospital provides care in internal medicine, surgery, dermatology, radiology, neurology, and cardiology. We are the leader in specialty and emergency care in the Sacramento area! Responsibilities and duties: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding Vista Veterinary Specialists services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times. Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Update and maintain client/pet records and files in accordance with Vista Veterinary Specialists legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example Skills and Qualifications: Previous experience in Vet med or working with animals REQUIRED! Experience with EzyVet a PLUS++++ Ability to work at least 1 weekend day and some nights (Until 11pm). Someone who can smile and keep calm in emergency and hectic situations Excellent Communication and Multi-tasking skills are needed for our extremely busy hospital Displays the highest degree of professionalism at all times with customers and co-workers Demonstrate proficiency in computer skills Must be organized and detail oriented to ensure efficiency and accuracy in all transactions Able work in high stress situations and exercise good judgment as needed Present a neat, well-groomed appearance Benefits of working at Vista Veterinary Specialists by Ethos Veterinary Health: Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, 401(k), Employee Assistance Program 3 weeks PTO We provide your uniform after your 90 days! Discounts on pet care for your fur babies Competitive pay and untapped growth potential Flexible Schedules. We believe in having a healthy work life balance, and in most cases (Depending on your availability) offer all employees 2 consecutive days off. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 UuNBgEYbr7
09/23/2021
Full time
Do you love animals? Do you have a passion for healthcare? Are you looking for a job with growth opportunity? Then Vista is the right place for you! Vista Veterinary Specialists is looking for a Client Care Specialist to join our team full-time. Our 24-hour emergency and specialty hospital provides care in internal medicine, surgery, dermatology, radiology, neurology, and cardiology. We are the leader in specialty and emergency care in the Sacramento area! Responsibilities and duties: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding Vista Veterinary Specialists services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times. Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Update and maintain client/pet records and files in accordance with Vista Veterinary Specialists legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example Skills and Qualifications: Previous experience in Vet med or working with animals REQUIRED! Experience with EzyVet a PLUS++++ Ability to work at least 1 weekend day and some nights (Until 11pm). Someone who can smile and keep calm in emergency and hectic situations Excellent Communication and Multi-tasking skills are needed for our extremely busy hospital Displays the highest degree of professionalism at all times with customers and co-workers Demonstrate proficiency in computer skills Must be organized and detail oriented to ensure efficiency and accuracy in all transactions Able work in high stress situations and exercise good judgment as needed Present a neat, well-groomed appearance Benefits of working at Vista Veterinary Specialists by Ethos Veterinary Health: Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, 401(k), Employee Assistance Program 3 weeks PTO We provide your uniform after your 90 days! Discounts on pet care for your fur babies Competitive pay and untapped growth potential Flexible Schedules. We believe in having a healthy work life balance, and in most cases (Depending on your availability) offer all employees 2 consecutive days off. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 UuNBgEYbr7
Massachusetts Veterinary Referral Hospital is looking to hire full time Client Care Hospital Call Agents to join our team to provide unsurpassed veterinary health care for our patients and their human companions. In this role you will often be the first person our clients work with and communicating regularly with our referring veterinarians. Summary: The Client Care Hospital Call Agent is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In this role you will be handling inbound and outbound calls and communications for the entire hospital. The Client Care Hospital Call Agent handle patient inquiries, following-up with medical departments resolving questions/concerns regarding patients in hospital, processing payments, answering questions regarding department services, scheduling appointments and more. Location: This position is on-site only, this is not a remote position. Schedule: Mass Vet is a 24-hour emergency hospital and we are open every day, including holidays. Responsibilities: Enter all client and patient information into the hospital information system efficiently and accurately Communicate with patients and staff using multiple advanced communication tools, including phone calls, emails, faxes, and our hospital information system Answer and resolve patient inquiries, in a professional, empathetic, and patient-centered way, using effective listening, written and verbal communication skills. Educate and advise clients regarding hospital services, products, and practices Assist clients with non-medical questions, booking appointments, and invoicing Collect and accurately process payments Explain alternative payment options for clients such as lines of credit and billing plans Collaboratively working with medical departments to obtain updates regarding inpatients Sending completed records to rDVMs when requested Education, License and Job Requirements: High school diploma required, associate's or bachelor's degree preferred Some lifting (up to 30 lbs.). Prolonged hours on computer keyboard, talking on the phone, with periods of standing and/or walking Available to work weekends Skills and Experience: 1+ years of customer service experience Experience in human or veterinary medical offices a plus Proven experience in multi-tasking and prioritizing tasks Exceptional organizational skills Proficient in Microsoft Office suite Skilled in remaining calm and working effectively in high pressure and busy situations Strong active listening and customer service skills which includes the ability to resolve client issues and complaints with tact and diplomacy Ability to promote effective communication between the client service staff, doctors and technical staff Strong written and verbal communications skills Excellent problem-solving skills and the ability to detect changes in circumstances or events and ensure clients satisfaction Knowledge of computers, fax machines, multi-line phones, and other office equipment Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 xfLeVsNoBP
09/15/2021
Full time
Massachusetts Veterinary Referral Hospital is looking to hire full time Client Care Hospital Call Agents to join our team to provide unsurpassed veterinary health care for our patients and their human companions. In this role you will often be the first person our clients work with and communicating regularly with our referring veterinarians. Summary: The Client Care Hospital Call Agent is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In this role you will be handling inbound and outbound calls and communications for the entire hospital. The Client Care Hospital Call Agent handle patient inquiries, following-up with medical departments resolving questions/concerns regarding patients in hospital, processing payments, answering questions regarding department services, scheduling appointments and more. Location: This position is on-site only, this is not a remote position. Schedule: Mass Vet is a 24-hour emergency hospital and we are open every day, including holidays. Responsibilities: Enter all client and patient information into the hospital information system efficiently and accurately Communicate with patients and staff using multiple advanced communication tools, including phone calls, emails, faxes, and our hospital information system Answer and resolve patient inquiries, in a professional, empathetic, and patient-centered way, using effective listening, written and verbal communication skills. Educate and advise clients regarding hospital services, products, and practices Assist clients with non-medical questions, booking appointments, and invoicing Collect and accurately process payments Explain alternative payment options for clients such as lines of credit and billing plans Collaboratively working with medical departments to obtain updates regarding inpatients Sending completed records to rDVMs when requested Education, License and Job Requirements: High school diploma required, associate's or bachelor's degree preferred Some lifting (up to 30 lbs.). Prolonged hours on computer keyboard, talking on the phone, with periods of standing and/or walking Available to work weekends Skills and Experience: 1+ years of customer service experience Experience in human or veterinary medical offices a plus Proven experience in multi-tasking and prioritizing tasks Exceptional organizational skills Proficient in Microsoft Office suite Skilled in remaining calm and working effectively in high pressure and busy situations Strong active listening and customer service skills which includes the ability to resolve client issues and complaints with tact and diplomacy Ability to promote effective communication between the client service staff, doctors and technical staff Strong written and verbal communications skills Excellent problem-solving skills and the ability to detect changes in circumstances or events and ensure clients satisfaction Knowledge of computers, fax machines, multi-line phones, and other office equipment Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 xfLeVsNoBP
Full Time Position 4 days per week, 10 hours per day Veterinary Specialty Hospital (VSH) is looking full-time Client Care Specialist to join our team. About Veterinary Specialty Hospital: At VSH, our mission is to provide world-class veterinary health care, and customer service to match. We strive to bring together caring, warm, and intelligent people who love to help people and animals. About the Role: Client Care Specialists are the welcoming face to our business, providing front-line customer support. This team uses positivity, teamwork, and empathy to deliver exceptional customer service. Stationed at the front desk, our Client Care Specialists are the central 'hub' of the veterinary hospital, ensuring elevated client experiences, while preparing our medical team for success with their patient! Responsibilities and duties: Welcome our clients in a friendly, helpful, and compassionate manner in-person and over the phone. Educate and advise pet owners in need of services we offer. Prepare and review documents and medical records prior to patient appointments. Process emergency check-ins promptly and efficiently, schedule and check-in regular appointments and tend to all client requests while ensuring the highest quality of care and satisfaction for our clients at all times. Answer multiple phone lines in a prompt and professional manner, direct calls, fax and scan. Process admissions and discharges accurately; schedule follow-up appointments as necessary. Process invoices and payments. Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements. Assist with other administrative duties such as scanning, faxing, emailing, for example Ensure cleanliness of the lobby, entrance and store front. About You: You have a demonstrated history in, and enjoy, customer service roles. People successful in the role have experience in hotels/hospitality, retail/customer service, food service, etc. Enjoy working in a fast passed, energetic work environment. Values teamwork, communication, collaboration, and fun! Basic knowledge of Windows-based computer programs. Proven effective communication and the ability to multitask and prioritize. Benefits of Working at VSH: Competitive Compensation, based on experience and skill level. Flexible work schedule. Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous Continuing Education allowance. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 yUzj3MZDre
09/14/2021
Full time
Full Time Position 4 days per week, 10 hours per day Veterinary Specialty Hospital (VSH) is looking full-time Client Care Specialist to join our team. About Veterinary Specialty Hospital: At VSH, our mission is to provide world-class veterinary health care, and customer service to match. We strive to bring together caring, warm, and intelligent people who love to help people and animals. About the Role: Client Care Specialists are the welcoming face to our business, providing front-line customer support. This team uses positivity, teamwork, and empathy to deliver exceptional customer service. Stationed at the front desk, our Client Care Specialists are the central 'hub' of the veterinary hospital, ensuring elevated client experiences, while preparing our medical team for success with their patient! Responsibilities and duties: Welcome our clients in a friendly, helpful, and compassionate manner in-person and over the phone. Educate and advise pet owners in need of services we offer. Prepare and review documents and medical records prior to patient appointments. Process emergency check-ins promptly and efficiently, schedule and check-in regular appointments and tend to all client requests while ensuring the highest quality of care and satisfaction for our clients at all times. Answer multiple phone lines in a prompt and professional manner, direct calls, fax and scan. Process admissions and discharges accurately; schedule follow-up appointments as necessary. Process invoices and payments. Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements. Assist with other administrative duties such as scanning, faxing, emailing, for example Ensure cleanliness of the lobby, entrance and store front. About You: You have a demonstrated history in, and enjoy, customer service roles. People successful in the role have experience in hotels/hospitality, retail/customer service, food service, etc. Enjoy working in a fast passed, energetic work environment. Values teamwork, communication, collaboration, and fun! Basic knowledge of Windows-based computer programs. Proven effective communication and the ability to multitask and prioritize. Benefits of Working at VSH: Competitive Compensation, based on experience and skill level. Flexible work schedule. Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous Continuing Education allowance. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 yUzj3MZDre
The Pet Emergency and Specialty Center of Marin () is looking for a Full Time Charge Capture/Financial Liaison to join our emergency department! This is a Full-Time position, Tuesday through Friday, 3:00PM-1:30AM. About PESCM: We are a 24/7 emergency and specialty practice with boarded specialists in Internal Medicine, Oncology, Surgery, Neurology, Ophthalmology, and Cardiology. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. Why PESCM: PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together! About the Job: We are looking for an energetic "people person" for our hospital to communicate financial updates to clients. Our ideal candidate will possess excellent communication skills and the ability to discuss financial obligations with clients, act as a client-pet advocate and update various doctors and technicians regarding client's financial situation and the client's goals for the pet's treatment. Primary duties will include: Joining the health care team as the client's advocate for hospitalized patients. Entering all services into the hospital information system (client invoice). Preparing updated financial treatment plans and reviewing the financial portion of the doctor's recommendations with clients. Calculating and collecting additional deposits as necessary Assist Client Care Specialists with processing payment balances due on check out Be a point person for insurance claim submission and applications for 3rd party lenders (care credit, scratch pay, etc). Involvement in the Accounts Receivable process. Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub store, an in-house Fun Committee, generous Pet Benefit Plan, Continued Education opportunities, and a Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 Tjep5D9NbU
09/14/2021
Full time
The Pet Emergency and Specialty Center of Marin () is looking for a Full Time Charge Capture/Financial Liaison to join our emergency department! This is a Full-Time position, Tuesday through Friday, 3:00PM-1:30AM. About PESCM: We are a 24/7 emergency and specialty practice with boarded specialists in Internal Medicine, Oncology, Surgery, Neurology, Ophthalmology, and Cardiology. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. Why PESCM: PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together! About the Job: We are looking for an energetic "people person" for our hospital to communicate financial updates to clients. Our ideal candidate will possess excellent communication skills and the ability to discuss financial obligations with clients, act as a client-pet advocate and update various doctors and technicians regarding client's financial situation and the client's goals for the pet's treatment. Primary duties will include: Joining the health care team as the client's advocate for hospitalized patients. Entering all services into the hospital information system (client invoice). Preparing updated financial treatment plans and reviewing the financial portion of the doctor's recommendations with clients. Calculating and collecting additional deposits as necessary Assist Client Care Specialists with processing payment balances due on check out Be a point person for insurance claim submission and applications for 3rd party lenders (care credit, scratch pay, etc). Involvement in the Accounts Receivable process. Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub store, an in-house Fun Committee, generous Pet Benefit Plan, Continued Education opportunities, and a Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 Tjep5D9NbU
Boston West Veterinary Emergency and Specialty located in Natick, MA, has a Full-Time opening for a highly motivated Client Care Specialist to join our team. About the Role: Our Client Care Specialists are responsible for welcoming all guests according to company standards. Our team must anticipate and address client's service needs, and communicate professionally, effectively and with empathy. Responsibilities: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding Boston West Veterinary services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times. Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately; educate clients in alternate payment options Update and maintain client/pet records and files in accordance with Boston West Veterinary legal requirements Manages pet insurance claims from initiation to completion Assist with other administrative duties such as scanning, faxing, emailing About You: Previous experience in, and passion for, delivering exemplary client service. You will embody our culture by treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between clients and their pets. Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times. Superior interpersonal skills and be able to develop and maintain positive working relationships with others. Support team members in reaching common goals. Listening and responding appropriately to the concerns of clients and team member. Demonstrate proficiency in computer skills Able work in high stress situations and exercise good judgment as needed Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred. Ability to be flexible in your schedule Schedule: Current schedule will be approximately 36 hours per week This position includes night and weekend shifts All Full-Time team members are required to work weekend shifts All Full-Time team members are required to work three holidays per year About Us: Boston West Veterinary Emergency and Specialty's mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We encourage and empower our technicians to utilize their skills, have input into case management and patient care, think critically, work autonomously, further their knowledge and education, and pursue specialty certification if so desired. Benefits of Working at Boston West Veterinary Emergency and Specialty: Compensation is based on experience and skill level. VetBloom access: Race approved continuing education, training and curriculum library Health and wellness programs including access to League wellness app Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. OHldBsQAla
09/14/2021
Full time
Boston West Veterinary Emergency and Specialty located in Natick, MA, has a Full-Time opening for a highly motivated Client Care Specialist to join our team. About the Role: Our Client Care Specialists are responsible for welcoming all guests according to company standards. Our team must anticipate and address client's service needs, and communicate professionally, effectively and with empathy. Responsibilities: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding Boston West Veterinary services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times. Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately; educate clients in alternate payment options Update and maintain client/pet records and files in accordance with Boston West Veterinary legal requirements Manages pet insurance claims from initiation to completion Assist with other administrative duties such as scanning, faxing, emailing About You: Previous experience in, and passion for, delivering exemplary client service. You will embody our culture by treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between clients and their pets. Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times. Superior interpersonal skills and be able to develop and maintain positive working relationships with others. Support team members in reaching common goals. Listening and responding appropriately to the concerns of clients and team member. Demonstrate proficiency in computer skills Able work in high stress situations and exercise good judgment as needed Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred. Ability to be flexible in your schedule Schedule: Current schedule will be approximately 36 hours per week This position includes night and weekend shifts All Full-Time team members are required to work weekend shifts All Full-Time team members are required to work three holidays per year About Us: Boston West Veterinary Emergency and Specialty's mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We encourage and empower our technicians to utilize their skills, have input into case management and patient care, think critically, work autonomously, further their knowledge and education, and pursue specialty certification if so desired. Benefits of Working at Boston West Veterinary Emergency and Specialty: Compensation is based on experience and skill level. VetBloom access: Race approved continuing education, training and curriculum library Health and wellness programs including access to League wellness app Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. OHldBsQAla