Amazon Web Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Come and be part of the AWS Supply Chain team and build systems that enable AWS to rapidly grow and continue to be the pioneer and widely recognized leader in Cloud Computing, and have direct and immediate impact on the hundreds of thousands developers and businesses around the world who use AWS every day. Supply Chain Management (SCM) systems are at heart of ensuring that we can provide our customers with the right computing services, in the right region, at the right time! The SCM team is responsible for building inventory and warehouse management systems that enable control of our global footprint for our hyper-growth cloud and automate the orchestration required to ensure physical and financial control of inventory. As a Senior Software Development Engineer on the team, you will be responsible guiding your team through the design, development, testing, and deployment of a range of products. In addition, you will help build the roadmaps for software teams, developing cutting edge experiences. You will have sound technical acumen, excellent project management skills, great communication skills, and hire, build, and develop your team. You are a true owner - you are deeply interested in product design and you innovate on behalf of our customers. We have a very flat team structure and offer a unique opportunity for technical leaders who want to work closely with the business in defining, designing, building and operating products that are used by millions of customers. Key job responsibilities - Participate in the design, implementation, and deployment of successful large-scale systems and services in support of our fulfillment operations and the businesses they support. - Participate in the definition of secure, scalable, and low-latency services and efficient physical processes. - Work in expert cross-functional teams delivering on demanding projects. - Functionally decompose complex problems into simple, straight-forward solutions. - Understand system interdependencies and limitations. - Share knowledge in performance, scalability, enterprise system architecture, and engineering best practices. If you have an entrepreneurial spirit, know how to deliver, are deeply technical, highly innovative and long for the opportunity to build pioneering solutions to challenging problems, we want to talk to you. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 6+ years of non-internship professional software development experience - 6+ years of programming with at least one software programming language experience - 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team - Bachelor's degree PREFERRED QUALIFICATIONS - 6+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Master's degree in computer science or equivalent - Knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training/inference lifecycles, and optimization techniques Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, WA, Seattle - 168 400.00 USD annually

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. As a Senior Software Development Engineer, you will solve complex software problems in an environment where the business problem is defined but the technical strategy is not. You will independently architect, design, and deliver scalable distributed systems and services that delight customers with self-service capabilities - while deflecting and eliminating manual work from support engineering teams. You will actively leverage AI-powered development tools and techniques - including generative AI, LLM-based code generation, and agentic workflows - to accelerate delivery and raise the engineering bar. You will mentor and develop other engineers, perform technical assessments, and drive architectural decisions with limited guidance. Key job responsibilities - Architect and deliver end-to-end solutions for complex, ambiguous problems where the technical strategy is not yet defined - Design and implement scalable, highly available self-service experiences on the Spectrum platform that enable customers to resolve issues without engaging support teams - Actively use AI-powered development tools (Amazon Q Developer, generative AI code assistants, LLM-based testing/debugging) to accelerate software delivery and improve code quality - Lead technical design reviews and drive architectural decisions across your team's domain, proactively simplifying code and resolving architecture deficiencies - Mentor and develop SDE I and SDE II engineers through code reviews, design discussions, pairing sessions, and promotion assessments - Collaborate with product managers, support engineering leaders, and cross-functional stakeholders to identify high-impact opportunities for customer self-service and manual work elimination - Work in parallel with other engineers and lead integration of parallel workstreams - Analyze support contact patterns and customer friction points to inform the design of automated, self-service solutions - Investigate and resolve complex production issues, performing root-cause analysis and driving long-term systemic fixes - Contribute to operational excellence including CI/CD pipelines, monitoring, alarming, runbooks, and on-call rotations - Identify opportunities to reduce technical debt, force-multiply through automation and AI, and mitigate long-term risks A day in the life As a Senior Software Development Engineer on the SET team, you'll play both a strategic and hands-on role - shaping how we think about customer experience upstream while building the solutions that make it real. Your work directly influences which problems we solve, how we solve them, and how we measure success. Your days will involve close collaboration with several key teams: • Parallel Software Development Teams - You'll partner with engineering teams on cross-functional deflection initiatives, helping identify high-impact opportunities and designing solutions that address the root causes of customer contacts. • Salesforce Developers - You'll work alongside the Salesforce development team on platform strategy and delivery, contributing to the technical direction of our support tooling and how it evolves over time. • Subject Matter Experts (SMEs) - You'll interface with product-area SMEs who bring deep domain knowledge, leveraging their operational insights and automation expertise to prioritize and inform the upstream solutions you build. • Tools & Scripts (T&S) - You'll coordinate with the T&S team, who drive foundational platform enhancements that scale automation across the organization, ensuring your upstream work integrates with the broader ecosystem. On any given day, you might be analyzing contact patterns to identify the next high-value deflection opportunity, designing a solution with a partner engineering team, shaping platform strategy with the Salesforce developers, or shipping an enhancement that prevents thousands of support cases from ever being created. The work blends strategic thinking with hands-on engineering - and the impact is measurable. About the team Our team builds and operates the tools, platforms, and self-service experiences that empower AWS customers to resolve issues independently - while deflecting and eliminating manual work from support engineering teams. We design and deliver delightful customer experiences that reduce friction, automate resolution, and scale support operations. We embrace AI-first development practices, actively leveraging generative AI and modern tooling to accelerate innovation and improve engineering quality. We value operational excellence, customer obsession, and a culture of continuous learning. We move fast, ship often, and hold ourselves to the highest engineering standards. We are committed to building an inclusive team where diverse perspectives drive better outcomes for our customers. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 4+ years of non-internship professional software development experience - 4+ years of programming with at least one software programming language experience - 4+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team PREFERRED QUALIFICATIONS - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, GA, Atlanta - 168 400.00 USD annually USA, VA, Arlington - 168 400.00 USD annually

The Customer Success Center of Excellence (CS COE) is seeking a Principal Program Manager - Tech with strong technical acumen to serve as the operational backbone for the organization. This role manages execution-oriented initiatives that span multiple teams while maintaining deep technical understanding of our services to effectively coordinate across stakeholders including (e.g., account teams, GTM specialists, service teams) and resolve blockers. This is a highly operational role that requires technical fluency to communicate effectively across multiple stakeholder teams about customer success tooling the Customer Success Intelligence team is building, engage with account teams, GTM specialist teams, and service teams without requiring translation from other team members. The Principal Program Manager - Tech will manage cross-team initiatives between CS COE teams, orchestrate QBRs, coordinate with stakeholder teams to resolve blockers, and serve as a force multiplier to CS COE leadership. This person will be embedded in the highest-stakes moments of the business, from annual planning cycles to executive forums, and will play a decisive role in ensuring the CS COE operates with clarity, discipline, and momentum at scale. The ideal candidate is an operator with exceptional judgment, a strong sense of ownership, and bias for action who anticipates needs, connects dots across the organization, and acts decisively in ambiguous situations. This person must be technically fluent, an executive-level communicator, discreet with sensitive information, and capable of managing multiple competing priorities in a fast-paced, high-growth environment. The role requires meticulous execution while never losing sight of the strategic picture. Key job responsibilities - Serve as the operating arm for the CS COE, managing cross-team initiatives that span organizational boundaries and require coordination across CS COE and stakeholder teams - Coordinate with stakeholder teams to identify and resolve blockers (incl. technical blockers), leveraging technical understanding to communicate effectively about technical issues without requiring translation - Own the development and writing of Quarterly Business Reviews (QBRs) for the CS COE, synthesizing business performance data and organizational health metrics into strategic narratives, and serve as quality control lead for all planning and strategy documents, ensuring consistency in messaging and alignment with organizational priorities - Own the process for development of operational planning documents for the CS COE, driving the end-to-end creation and editing process for these critical planning cycles - Participate in executive forums, synthesizing complex discussions into key decisions, actionable insights, and decision frameworks that drive organizational alignment - Serve as the organizational lead for headcount tracking, maintaining real-time visibility into staffing and partnering with Finance, HR, and Recruiting - Manage the CS COE budget, maintaining full visibility into actuals, forecasts, and variances, and own Travel & Expense management - Architect and manage the annual summit and events calendar, lead meeting planning, and partner with communications to support speaking engagements and award applications - Build and leverage strategic relationships with peer business operations teams, Finance, HR, Recruiting, and other support functions to drive outcomes requiring cross-organizational coordination - Proactively identify operational barriers and broker solutions between competing interests across organizational silos - Influence senior leaders and drive consensus on contentious issues, removing barriers and accelerating execution on the organization's highest-priority objectives About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent - 7+ years of experience in program management, business operations, or strategy roles in fast-paced, large-scale organizations - Technical understanding sufficient to communicate effectively with stakeholder teams about product-related issues and blockers without requiring translation - Strong written communication skills, including experience writing executive-level documents such as QBRs - Experience supporting or advising senior leaders PREFERRED QUALIFICATIONS - 7+ years of technical program management experience - Previous experience in a Product/Technical Business Operations, or Technical Program Manager role - Experience working directly with customer-facing technical teams in cloud computing, AWS services, or SaaS products - Experience owning or contributing to annual planning processes and running operational cadences such as QBRs or MBRs - Experience managing headcount in a large, matrixed organization - Experience planning and executing events, offsites, or summits - Experience managing budgets and working cross-functionally with Finance teams, with expertise in Excel for data analysis and business reporting Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, CA, Mountain View - 203 300.00 USD annually USA, CA, San Francisco - 203 300.00 USD annually USA, WA, Seattle - 177 400.00 USD annually