Zatkoff Seals & Packings

Description: The Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives. Duties / Responsibilities: Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collects and enters orders for new or additional products. Assists the Technical Sales Representative with price negotiation and contract review. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned Technical Sales Representative or other appropriate staff. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Monitor inventory levels for specific customer products. Project management in conjunction with Technical Sales Representative. Performs other related duties as assigned. Requirements: Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Proficient in Microsoft Office suite or related software. Technical math and mechanical skills preferred. Education and Experience: High school diploma or equivalent required. Bachelor's degree preferred. Customer service experience preferred. Experience reading blueprints preferred. Experience in the rubber, seal, or gasket industry preferred. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Occasional assistance in the warehouse and pulling specific customer orders, which may include lifting up to 50 pounds, and periods of bending, walking and standing. Schedule: This is a full-time, non-exempt position. The hours and days of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Benefits: Zatkoff offers the following benefits for full-time employees: Health insurance Dental insurance Vision insurance Life insurance Short and long-term disability Employee Assistance Program Profit sharing Annual performance bonuses Additional Information: Zatkoff is an Equal Opportunity and Affirmative Action Employer. Zatkoff is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations. IndeedSponsored PM21 PIf00a89d6a5-

Description: The Customer Fulfillment Supervisor is the warehouse supervisor who will oversee warehouse inventory, staff and product quality. Supervisory Responsibilities: Assists Branch Manager with hiring and training of new employees. Schedules and oversees warehouse staff. Conducts timely and constructive performance evaluations. Maintain quality standards for incoming materials, in-process production, finished products and recording the results Duties / Responsibilities: Receives and records new inventory as it is delivered; inspects and stores it according to policy. Conducts physical inventory counts, compares results to computerized inventory, and reconciles any differences. Replenishes stock and inventory as needed. Ensures that all stock is stored in correct locations in the warehouse. Transfers inventory to trucks for delivery in a timely manner and according to schedule. Schedules materials being transferred to and from warehouse; coordinates transfer of inventory between branch locations. Collaborates with other departments and stakeholders to develop strategic plans and procedures to increase the efficiency of warehouse practices. Enforces equipment operating instructions and safety policies. Operates fork lift and other warehouse equipment. Resolves routine equipment issues. Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials Document and update inspection results by completing reports and logs Keep measurement equipment operating by following operating instructions and calling for repairs Reading and completing PPAPs and related documentation Performs other related duties as assigned Requirements: Required Skills/Abilities: Excellent verbal and written communication skills. Strong supervisory and leadership skills. Ability to anticipate and solve problems. Excellent organizational skills and attention to detail. Ability to meet deadlines. Proficient with data entry and inventory software and systems. Education and Experience: High school diploma or equivalent required. Associate degree in business or similar discipline preferred. Physical Requirements: Must be able to complete various activities in the warehouse that may require hours of lifting, standing, and carrying. Prolonged periods sitting at a desk and working on a computer. Must be able to lift and carry up to 50 pounds at a time. Benefits: Zatkoff Seals & Packings offers all full-time employees a full benefit package, including: Paid Time Off Paid Holidays Medical, Dental, and Vision Insurance Group Life Insurance Accidental Death and Dismemberment insurance Long-Term Disability Insurance Employee Assistance Program Additional Information: Zatkoff is an Equal Opportunity and Affirmative Action Employer. Zatkoff is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations. IndeedSponsored PM21 PI01448e1b5-