Chinese American Service League

POSITION SUMMARY This Patient Navigator will support the program activities of the Chinatown Patient Navigation Program, a joint research project conducted by the Chinese American Service League, Northwestern University and Mercy Hospital. Under the supervision of the Manager of Community & Family Wellbeing, with oversite by the Chief Operating Officer who serves as a Principal Investigator, in coordination with Project Coordinator or Team Leader at Northwestern University, the Patient Navigator will identify and refer patients who are eligible for participation in the Chinatown Patient Navigation Program. The Patient Navigator will provide informational support for both patients and providers to: 1) increase overall screening rates; 2) ensure entry into cancer screening; 3) facilitate comprehensive follow-up care after the patient has been notified of abnormal results of screening tests. This is to be accomplished through the provision of relevant resources to ensure a standard quality of care at all points of medical and social services. These duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of all 3 institutions. The Patient Navigator is expected to provide high quality care, service, and kindness toward all patients, staff, physicians, volunteers, and guests. The Patient Navigator will work with patients, the Chinese American Service League (CASL), Northwestern University, and other community organizations to equip patients with the information and preparation necessary for them to attend ALL recommended screening and diagnostic tests deemed necessary by the patients' primary care or attending healthcare provider until the patient has been given a definitive diagnosis (yes or no) of cancer, and when relevant, undergone treatment. During this process, the navigator will work to identify ANY personal or systemic Social Determinants of Health barriers that may exist, contribute to or totally impede the patients' ability to follow through on such provider recommendations and provide follow-up referral and care to CASL and/or other providers. How to Apply In order to be considered for this position, you MUST apply on our website at the below link: DUTIES AND RESPONSIBILITIES Identify and refer potential patients to the research staff for research study enrollment procedures Participate in data collection activities, such as administering research surveys and interviews Deliver intervention activities according to the study protocols, which may include, but are not limited to: Assess Social Determinants of Health (SDoH) factors including socioeconomic status, education, neighborhood and physical environment, employment, and social support networks, as well as access to health care Identify and provide patients with appropriate lists of resources (e.g. transportation, financial, food stamps, childcare) As needed, provide a list of resources regarding basic insurance information on Medicaid, Medicare, Market Place, and private insurance For each stage of cancer care (e.g. diagnostic testing, receiving results, surgery consultation, treatment): Provide healthcare providers and patients with resources Provide linguistically and culturally appropriate health education materials to both patients and providers Refer patients to CASL's community resource desk staff as needed Provide necessary tools of support to bridge communication between patients and healthcare providers Collaborate and communicate with research project team members (e.g., supervisor, project manager, researchers, navigators, healthcare providers and CASL staff) Ensure that patients receive appropriate, high-quality care Build relationships with community based organizations, and other referral sources that will address the needs of the patient population Provide resources to CASL social service providers Maintain accurate case notes and tracking logs in CASL's Salesforce CRM for patient interactions per study protocol Assist in data entry, health outreach and education Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. MINIMUM REQUIREMENTS Education/Experience: Bachelor's degree in Social Work, Public Health, Non-Profit Management or Human Services field from an accredited college or university. At least one year of relevant work experience. Skills/Knowledge: Fluent Cantonese and English are required Strong interpersonal skills with the ability to approach and recruit patients for study participation Ability to work comfortably with patients and other medical staff Excellent listening and communication skills Must complete Northwestern University's IRB CITI training before interacting with any participants & must re-certify every 3 years Passion for increased healthcare access for the Chinatown community Knowledge of the health care insurance process and ability to connect uninsured patients with coverage a plus. Must have the ability to multitask and possess strong organizational skills. Strong understanding of Social Determinants of Health framework. Computer skills necessary to maintain accurate client database and clear case notes in CASL's Salesforce CRM. Works with minimal supervision and able to adapt to client's needs. Physical Demands: Ability to bend and lift a minimum of 15 pounds. Required to frequently sit, stand and walk for extended periods. Environment and Scheduling: Work is performed during standard business hours, Monday through Friday with occasional evening and weekend hours for outreach events. Work requires travel from site to site as needed Ability to work both in-person and remotely based on CASL's accordance with state-level COVID-19 guidance. CASL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ethnic or national origin, or any other status protected by State and Federal Law.