Park Community Credit Union
Louisville, Kentucky
Role: By emphasizing One Park, One Mission, One Team, this role ensures the Credit Union's policies, procedures, and practices remain aligned with all applicable laws and regulations. It involves proactively monitoring regulatory changes, updating policies, and clearly communicating requirements to support timely and effective implementation across the organization. The position oversees the Compliance program to ensure consistent monitoring and adherence across all areas of the credit union, while also leading Enterprise Risk Management efforts to identify, assess, and manage risk effectively. It administers the Vendor Management Program through ongoing due diligence and risk assessments of key vendors, supports business continuity planning to strengthen operational resilience, and plays a key role in ongoing compliance monitoring. Additionally, the role supports internal and external audits as needed and manages the Medallion Signature Guarantee Program, ensuring appropriate controls and full compliance. Essential Functions & Responsibilities: Develops, implements, and monitors a comprehensive compliance program to ensure adherence across all areas of the credit union. Serves as a subject matter expert on consumer finance laws and regulations, identifying control gaps and driving necessary improvements. Oversees compliance efforts, including advertising reviews, policy development, and risk mitigation. Assists with internal and external audits as needed. Provides guidance to departments, supports compliant product and service development, monitors regulatory changes, and manages the Medallion Signature Guarantee Program and the Business Continuity program. Leads the development and ongoing enhancement of the Enterprise Risk Management program, ensuring the implementation of appropriate tools, practices, and policies to effectively identify and mitigate risk. Continuously monitors and evaluates risk across all business units, providing insightful analysis, tracking emerging trends, and escalating key risks to leadership with clear, actionable recommendations. Implements and administers the Vendor Management program for the credit union. Works directly with third-party providers to optimize system capabilities, ensure effective integration, and support ongoing enhancements. Oversee vendor performance and deliverables to ensure alignment with the credit union's strategic objectives, regulatory requirements, and risk management standards, while maintaining accountability for all work performed under the vendor management plan. Hires, trains, directs, and develops staff; providing feedback and direction on a formal and informal basis. Oversees work assignments with focus on accuracy and attention to detail. Continues to assess staffing needs for compliance and risk areas. Performs other job-related duties as assigned. Performance Measurements: 1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: Vibrant Connections Inclusive Excellence Bold Compassion Endless Empowerment 2. Maintain current knowledge of applicable State and Federal Laws and Industry Regulations to ensure the Credit Union's policies and procedures remain compliant and are adhered to in all areas. 3. Ensure departments and staff are informed of new or revised policies or regulations affecting their compliance within the required time frame as set down by management. 4. Maintain a library of compliance resources to enable employees to educate themselves in relevant areas. 5. Maintain an effective compliance program that reduces risk, strengthens control performance, improves operational efficiency, and fosters a strong culture of compliance across the organization. 6. Keep management informed of key operating issues affecting the credit union or any department. 7. Evaluate, monitor, and maintain the Enterprise Risk Management and Vendor Management programs to ensure the Credit Union remains within the risk framework provided by the Executive Team. 8. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance 9. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately. 10. To follow the credit union's Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error. Knowledge and Skills: Experience Five years to eight years of similar or related experience. Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., Compliance/Risk certifications in lieu of a degree). Interpersonal Skills Strong ability to communicate compliance requirements clearly and effectively. Must demonstrate collaboration, training, and influencing skills across all levels of the organization. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Discretion is of the utmost importance. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills Knowledge of credit union operations, consumer compliance regulations, and BSA/AML requirements. Familiarity with quality assurance functions. Strong analytical and problem-solving skills with high attention to detail. Excellent communication skills, both written and oral. Attention to detail and interpretation of legal regulations. Physical Requirements WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers. PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds. Park Community Credit Union is an Equal Opportunity Employer/ Veterans/ Disabled Compensation details: 00 Yearly Salary PIec6a81eb56ac-8275
Role: By emphasizing One Park, One Mission, One Team, this role ensures the Credit Union's policies, procedures, and practices remain aligned with all applicable laws and regulations. It involves proactively monitoring regulatory changes, updating policies, and clearly communicating requirements to support timely and effective implementation across the organization. The position oversees the Compliance program to ensure consistent monitoring and adherence across all areas of the credit union, while also leading Enterprise Risk Management efforts to identify, assess, and manage risk effectively. It administers the Vendor Management Program through ongoing due diligence and risk assessments of key vendors, supports business continuity planning to strengthen operational resilience, and plays a key role in ongoing compliance monitoring. Additionally, the role supports internal and external audits as needed and manages the Medallion Signature Guarantee Program, ensuring appropriate controls and full compliance. Essential Functions & Responsibilities: Develops, implements, and monitors a comprehensive compliance program to ensure adherence across all areas of the credit union. Serves as a subject matter expert on consumer finance laws and regulations, identifying control gaps and driving necessary improvements. Oversees compliance efforts, including advertising reviews, policy development, and risk mitigation. Assists with internal and external audits as needed. Provides guidance to departments, supports compliant product and service development, monitors regulatory changes, and manages the Medallion Signature Guarantee Program and the Business Continuity program. Leads the development and ongoing enhancement of the Enterprise Risk Management program, ensuring the implementation of appropriate tools, practices, and policies to effectively identify and mitigate risk. Continuously monitors and evaluates risk across all business units, providing insightful analysis, tracking emerging trends, and escalating key risks to leadership with clear, actionable recommendations. Implements and administers the Vendor Management program for the credit union. Works directly with third-party providers to optimize system capabilities, ensure effective integration, and support ongoing enhancements. Oversee vendor performance and deliverables to ensure alignment with the credit union's strategic objectives, regulatory requirements, and risk management standards, while maintaining accountability for all work performed under the vendor management plan. Hires, trains, directs, and develops staff; providing feedback and direction on a formal and informal basis. Oversees work assignments with focus on accuracy and attention to detail. Continues to assess staffing needs for compliance and risk areas. Performs other job-related duties as assigned. Performance Measurements: 1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: Vibrant Connections Inclusive Excellence Bold Compassion Endless Empowerment 2. Maintain current knowledge of applicable State and Federal Laws and Industry Regulations to ensure the Credit Union's policies and procedures remain compliant and are adhered to in all areas. 3. Ensure departments and staff are informed of new or revised policies or regulations affecting their compliance within the required time frame as set down by management. 4. Maintain a library of compliance resources to enable employees to educate themselves in relevant areas. 5. Maintain an effective compliance program that reduces risk, strengthens control performance, improves operational efficiency, and fosters a strong culture of compliance across the organization. 6. Keep management informed of key operating issues affecting the credit union or any department. 7. Evaluate, monitor, and maintain the Enterprise Risk Management and Vendor Management programs to ensure the Credit Union remains within the risk framework provided by the Executive Team. 8. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance 9. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately. 10. To follow the credit union's Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error. Knowledge and Skills: Experience Five years to eight years of similar or related experience. Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., Compliance/Risk certifications in lieu of a degree). Interpersonal Skills Strong ability to communicate compliance requirements clearly and effectively. Must demonstrate collaboration, training, and influencing skills across all levels of the organization. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Discretion is of the utmost importance. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills Knowledge of credit union operations, consumer compliance regulations, and BSA/AML requirements. Familiarity with quality assurance functions. Strong analytical and problem-solving skills with high attention to detail. Excellent communication skills, both written and oral. Attention to detail and interpretation of legal regulations. Physical Requirements WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers. PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds. Park Community Credit Union is an Equal Opportunity Employer/ Veterans/ Disabled Compensation details: 00 Yearly Salary PIec6a81eb56ac-8275
Park Community Credit Union
Louisville, Kentucky
AVP of Credit Services (Collections & Recovery) Role: By emphasizing ONE Park, ONE Mission, One Team, the Assistant Vice President of Credit Services oversees the Credit Services Department to preserve the credit union's assets by managing delinquent accounts, loan repayments, and collateral recovery. This role involves hiring, training, and coaching staff; analyzing delinquency trends; and ensuring department goals for delinquencies and losses are met. Additionally, the AVP of Credit Services reviews and approves collection recommendations, allocates resources to meet operational needs, and develops methods to inform management of trends affecting loan performance while ensuring compliance with legal requirements and credit union policies. Essential Functions & Responsibilities: Allocate resources to address the department's operational needs; review and decide on loss mitigation recommendations from staff regarding delinquent loans, including approvals, denials, or modifications. Collaborate with staff to analyze the financial situations of delinquent borrowers and determine appropriate actions. Ensure all departmental responsibilities are fulfilled effectively. Ensure delinquencies and losses are within goals set. Develop methods to analyze information and inform management of trends in loan underwriting contributing to delinquent/charged-off loans. Make recommendations as required. Recruit, evaluate, schedule, train, mentor, and oversee the performance of credit services staff; complete performance reviews as needed. Perform other duties as assigned. Performance Measurements: 1.To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: • Vibrant Connections • Inclusive Excellence • Bold Compassion • Endless Empowerment 2. To provide friendly, professional and accurate service and support to all members and coworkers. 3. To maintain the credit union's charged-off and delinquent accounts at or below acceptable levels. 4. To maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts. 5. To hire, direct and motivate a highly qualified staff sufficient to meet the daily operational needs of the department 6. To ensure all collection activities comply with applicable laws and in accordance with credit union policies and procedures. To keep management informed of operational issues affecting the credit union's collection activities. 7. To complete performance reviews within the prescribed time frame. 8. To follow the credit union's Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance. 9. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately. Knowledge and Skills: Experience Five years to eight years of similar or related experience. Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). Interpersonal Skills Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills Good analytical and decision-making skills. Strong regulatory and compliance awareness. Strong leadership and people management skills. Strong communication skills. Physical Requirements WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers. PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds. Park Community Credit Union is an Equal Opportunity Employer/ Veterans/ Disabled Compensation details: Yearly Salary PI48d19f9e2be5-2461
AVP of Credit Services (Collections & Recovery) Role: By emphasizing ONE Park, ONE Mission, One Team, the Assistant Vice President of Credit Services oversees the Credit Services Department to preserve the credit union's assets by managing delinquent accounts, loan repayments, and collateral recovery. This role involves hiring, training, and coaching staff; analyzing delinquency trends; and ensuring department goals for delinquencies and losses are met. Additionally, the AVP of Credit Services reviews and approves collection recommendations, allocates resources to meet operational needs, and develops methods to inform management of trends affecting loan performance while ensuring compliance with legal requirements and credit union policies. Essential Functions & Responsibilities: Allocate resources to address the department's operational needs; review and decide on loss mitigation recommendations from staff regarding delinquent loans, including approvals, denials, or modifications. Collaborate with staff to analyze the financial situations of delinquent borrowers and determine appropriate actions. Ensure all departmental responsibilities are fulfilled effectively. Ensure delinquencies and losses are within goals set. Develop methods to analyze information and inform management of trends in loan underwriting contributing to delinquent/charged-off loans. Make recommendations as required. Recruit, evaluate, schedule, train, mentor, and oversee the performance of credit services staff; complete performance reviews as needed. Perform other duties as assigned. Performance Measurements: 1.To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: • Vibrant Connections • Inclusive Excellence • Bold Compassion • Endless Empowerment 2. To provide friendly, professional and accurate service and support to all members and coworkers. 3. To maintain the credit union's charged-off and delinquent accounts at or below acceptable levels. 4. To maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts. 5. To hire, direct and motivate a highly qualified staff sufficient to meet the daily operational needs of the department 6. To ensure all collection activities comply with applicable laws and in accordance with credit union policies and procedures. To keep management informed of operational issues affecting the credit union's collection activities. 7. To complete performance reviews within the prescribed time frame. 8. To follow the credit union's Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance. 9. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately. Knowledge and Skills: Experience Five years to eight years of similar or related experience. Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). Interpersonal Skills Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills Good analytical and decision-making skills. Strong regulatory and compliance awareness. Strong leadership and people management skills. Strong communication skills. Physical Requirements WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers. PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds. Park Community Credit Union is an Equal Opportunity Employer/ Veterans/ Disabled Compensation details: Yearly Salary PI48d19f9e2be5-2461