Position Summary We're looking for a talented individual to join our team! The Director of Travel and Events is responsible for the strategic planning, execution, and evaluation of LSU Alumni Association (LSUAA) travel and event programs. This role oversees all aspects of travel and event coordination, including logistics, budgeting, guest experience, and collaboration with marketing to promote attendance and enhance engagement. The Director ensures events and travel align with LSUAA's brand, goals, and quality standards while delivering exceptional experiences for alumni and stakeholders. Essential Functions Plan, market, manage, and execute LSUAA events, including reunions, faculty events, Hall of Distinction, Football Fridays, Networking on the Geaux, Watch Parties, Tailgating events, Homecoming activities, board meetings, graduation-related events, future alumni programming, and other alumni and current student engagement initiatives. Plan, market, manage, and execute LSUAA Traveling Tigers Travel platform, including sports travel trips, non-sport domestic and non-domestic trips. Serve as the primary customer-facing lead for all travel and event programs, delivering exceptional service, proactively resolving issues, and ensuring a seamless, high-quality experience for all participants before, during, and after each engagement. Collaborate closely with the marketing team to support event strategy, branding, promotion, and attendance goals. Pre and post and live posting of the events/travel trips on all LSUAA Social Media channels. Oversee event design, production, and logistics, including venues, catering, décor, entertainment, transportation, and equipment. Train, assign, and supervise staff and volunteers to ensure effective event operations and adherence to established procedures. Manage guest communications, including invitations, RSVPs, correspondence, and special arrangements for honored guests. Develop and manage event budgets, ensuring fiscal responsibility and alignment with organizational guidelines. Evaluate event outcomes through post-event financial analysis and reporting, identifying opportunities for improvement. Perform additional duties as assigned by the supervisor. Minimum Qualifications Minimum of two years of progressively responsible event planning or related experience. Bachelor's degree preferred; degree or coursework in an event-related field preferred. Ability to work extra hours; working and communication on weekends and holidays will be expected. This includes evenings. This position requires frequent travel (exceeding 40%), including weekend and holiday travel. Experience in developing and implementing business growth campaigns for events and travel. Knowledge, Skills, and Abilities Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint. Strong written and verbal communication skills. Ability to post on all social media channels. Basic graphic design skills in platforms like Canva and InDesign. Basic understanding of AI tools. Collaborate effectively and lead teams in a fast-paced environment. Strong organizational, problem-solving, and time-management skills. Ability to manage multiple projects simultaneously while meeting deadlines. PI0598f5f9d0ca-8891
09/21/2026
Full time
Position Summary We're looking for a talented individual to join our team! The Director of Travel and Events is responsible for the strategic planning, execution, and evaluation of LSU Alumni Association (LSUAA) travel and event programs. This role oversees all aspects of travel and event coordination, including logistics, budgeting, guest experience, and collaboration with marketing to promote attendance and enhance engagement. The Director ensures events and travel align with LSUAA's brand, goals, and quality standards while delivering exceptional experiences for alumni and stakeholders. Essential Functions Plan, market, manage, and execute LSUAA events, including reunions, faculty events, Hall of Distinction, Football Fridays, Networking on the Geaux, Watch Parties, Tailgating events, Homecoming activities, board meetings, graduation-related events, future alumni programming, and other alumni and current student engagement initiatives. Plan, market, manage, and execute LSUAA Traveling Tigers Travel platform, including sports travel trips, non-sport domestic and non-domestic trips. Serve as the primary customer-facing lead for all travel and event programs, delivering exceptional service, proactively resolving issues, and ensuring a seamless, high-quality experience for all participants before, during, and after each engagement. Collaborate closely with the marketing team to support event strategy, branding, promotion, and attendance goals. Pre and post and live posting of the events/travel trips on all LSUAA Social Media channels. Oversee event design, production, and logistics, including venues, catering, décor, entertainment, transportation, and equipment. Train, assign, and supervise staff and volunteers to ensure effective event operations and adherence to established procedures. Manage guest communications, including invitations, RSVPs, correspondence, and special arrangements for honored guests. Develop and manage event budgets, ensuring fiscal responsibility and alignment with organizational guidelines. Evaluate event outcomes through post-event financial analysis and reporting, identifying opportunities for improvement. Perform additional duties as assigned by the supervisor. Minimum Qualifications Minimum of two years of progressively responsible event planning or related experience. Bachelor's degree preferred; degree or coursework in an event-related field preferred. Ability to work extra hours; working and communication on weekends and holidays will be expected. This includes evenings. This position requires frequent travel (exceeding 40%), including weekend and holiday travel. Experience in developing and implementing business growth campaigns for events and travel. Knowledge, Skills, and Abilities Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint. Strong written and verbal communication skills. Ability to post on all social media channels. Basic graphic design skills in platforms like Canva and InDesign. Basic understanding of AI tools. Collaborate effectively and lead teams in a fast-paced environment. Strong organizational, problem-solving, and time-management skills. Ability to manage multiple projects simultaneously while meeting deadlines. PI0598f5f9d0ca-8891
POSITION SUMMARY/RESPONSIBILITIES Under the direction of the Director/Executive Director, for Health Information Management Services. Manages the daily activities, general supervision and coordination of the medical record processing areas. Develops and implements policies and procedures related to all areas of supervision. Plans improvements in work processes and personnel functions. Assists in the preparation of annual budget requests and monitors expenditures against allocated budget funds. Promotes the University Health guest relations policy. EDUCATION/EXPERIENCE An Associates Degree or Bachelor's degree from an approved program for Health Information Management, business, Health Care Administration or related field required. Three years experience managing/supervising medical records in a multi-specialty setting preferred. Current credentials as a Registered Health Information Administrator (RHIA), or a Registered Health Information Technician (RHIT) required. Expert knowledge of regulatory agency record of care guidelines is necessary, familiarity with health information disclosure/exchange regulation and Patient portal processes is required. An equivalent combination of education requirements and experience may be considered for a highly experienced candidate not holding a credential. Expert knowledge of medical record processes and systems are required. Individual must possess a strong background in medical record management practices. Must demonstrate the ability to organize people, events, and workloads. Experience with and knowledge of computer systems is preferred. Must possess excellent verbal and written communication skills.
09/21/2026
Full time
POSITION SUMMARY/RESPONSIBILITIES Under the direction of the Director/Executive Director, for Health Information Management Services. Manages the daily activities, general supervision and coordination of the medical record processing areas. Develops and implements policies and procedures related to all areas of supervision. Plans improvements in work processes and personnel functions. Assists in the preparation of annual budget requests and monitors expenditures against allocated budget funds. Promotes the University Health guest relations policy. EDUCATION/EXPERIENCE An Associates Degree or Bachelor's degree from an approved program for Health Information Management, business, Health Care Administration or related field required. Three years experience managing/supervising medical records in a multi-specialty setting preferred. Current credentials as a Registered Health Information Administrator (RHIA), or a Registered Health Information Technician (RHIT) required. Expert knowledge of regulatory agency record of care guidelines is necessary, familiarity with health information disclosure/exchange regulation and Patient portal processes is required. An equivalent combination of education requirements and experience may be considered for a highly experienced candidate not holding a credential. Expert knowledge of medical record processes and systems are required. Individual must possess a strong background in medical record management practices. Must demonstrate the ability to organize people, events, and workloads. Experience with and knowledge of computer systems is preferred. Must possess excellent verbal and written communication skills.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a Data Governance & Compliance Director, you will provide strategic leadership for enterprise data governance initiatives, driving accountability for critical data assets and establishing sustainable practices for data ownership, stewardship, quality, lineage, and governance. You will influence stakeholders across the association, translate complex data and regulatory requirements into actionable strategies, and drive continuous improvement in data governance maturity. You will help ensure that data management practices support regulatory obligations, risk management, and the associations broader business and strategic objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Lead strategic direction across one or more data domains in information governance, data management, data quality, information architecture and information asset management capabilities working within Agile community and all leadership levels in prioritizing and funding capabilities delivery across the Association and various data domains. Direct and collaborates with business and IT partners on utilizing information governance, data quality, information architecture and information asset management capabilities in support of achieving business operations and strategic goals and objectives. Advise all levels of leadership on institutionalizing and maturing information governance, data management, data quality, information architecture and information asset management capabilities to include providing advice on mitigating risk and satisfying and addressing risk and regulatory requirements related to information governance and management. Partner with business, risk, compliance, architecture, and IT teams to drive effectiveness and value of information governance, data management, data quality, information architecture and information asset management processes to the business. Ensure team understands how the information management activities they are responsible for align with information governance, data management, data quality, information architecture, technical solutions, and information asset management activities performed by other teams. Direct team in work assignments, problem resolution, risk mitigation, and producing quality work. Provide the leadership, motivation, oversight and environment necessary for building high performing teams that collaborate with Association stakeholders in defining information governance, data quality, information architecture and information asset management capabilities that delivers business value, outcomes and solves business challenges. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Data and Analytics, Information Technology, Business, Finance, Risk, Audit or a related field of study; OR 4 years of related experience in information governance, information management, information technology or risk management (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8+ years of experience in Information or Data related practices to include: information governance, data management, information management, information architecture, information technology, risk, audit, analysis and reporting; OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field and 6+ years' experience in Information or Data related practices as noted above. 3+ years of direct team lead or management experience. Expert knowledge of industry information/data governance best practices, information technology best practices and architecture roadmaps and capabilities maps. Experience leading teams, peers and leadership levels across complex problem-solving activities, domains, or regulatory drivers at an Association or data domain levels. Experience leading developing, or operationalizing data management and/or data governance policies, standards, processes, procedures & technologies. Experience leading agile delivery activities across people, process, and technology. Experience leading enterprise data governance and data management strategies within a complex organization. Experience with data privacy, data classification, sensitive data management, or privacy-by-design practices. Strong knowledge of data management principles and practices aligned with DAMA-DMBOK knowledge areas. Experience establishing and implementing data governance frameworks, policies, standards, practices, and operating models. Strong experience with data quality management, including data quality standards, controls, monitoring, issue identification, and remediation. Experience establishing and maintaining data lineage and data traceability for critical data assets. Experience with regulatory reporting and requirement supporting regulatory obligations in a highly regulated environment. What sets you apart: Financial services, insurance, banking, or other highly regulated industry experience. CDMP (Certified Data Management Professional) certification strongly preferred. Other relevant certifications such as CIMP, IGP, DCAM, or equivalent data management/information governance certifications preferred. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a Data Governance & Compliance Director, you will provide strategic leadership for enterprise data governance initiatives, driving accountability for critical data assets and establishing sustainable practices for data ownership, stewardship, quality, lineage, and governance. You will influence stakeholders across the association, translate complex data and regulatory requirements into actionable strategies, and drive continuous improvement in data governance maturity. You will help ensure that data management practices support regulatory obligations, risk management, and the associations broader business and strategic objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Lead strategic direction across one or more data domains in information governance, data management, data quality, information architecture and information asset management capabilities working within Agile community and all leadership levels in prioritizing and funding capabilities delivery across the Association and various data domains. Direct and collaborates with business and IT partners on utilizing information governance, data quality, information architecture and information asset management capabilities in support of achieving business operations and strategic goals and objectives. Advise all levels of leadership on institutionalizing and maturing information governance, data management, data quality, information architecture and information asset management capabilities to include providing advice on mitigating risk and satisfying and addressing risk and regulatory requirements related to information governance and management. Partner with business, risk, compliance, architecture, and IT teams to drive effectiveness and value of information governance, data management, data quality, information architecture and information asset management processes to the business. Ensure team understands how the information management activities they are responsible for align with information governance, data management, data quality, information architecture, technical solutions, and information asset management activities performed by other teams. Direct team in work assignments, problem resolution, risk mitigation, and producing quality work. Provide the leadership, motivation, oversight and environment necessary for building high performing teams that collaborate with Association stakeholders in defining information governance, data quality, information architecture and information asset management capabilities that delivers business value, outcomes and solves business challenges. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Data and Analytics, Information Technology, Business, Finance, Risk, Audit or a related field of study; OR 4 years of related experience in information governance, information management, information technology or risk management (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8+ years of experience in Information or Data related practices to include: information governance, data management, information management, information architecture, information technology, risk, audit, analysis and reporting; OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field and 6+ years' experience in Information or Data related practices as noted above. 3+ years of direct team lead or management experience. Expert knowledge of industry information/data governance best practices, information technology best practices and architecture roadmaps and capabilities maps. Experience leading teams, peers and leadership levels across complex problem-solving activities, domains, or regulatory drivers at an Association or data domain levels. Experience leading developing, or operationalizing data management and/or data governance policies, standards, processes, procedures & technologies. Experience leading agile delivery activities across people, process, and technology. Experience leading enterprise data governance and data management strategies within a complex organization. Experience with data privacy, data classification, sensitive data management, or privacy-by-design practices. Strong knowledge of data management principles and practices aligned with DAMA-DMBOK knowledge areas. Experience establishing and implementing data governance frameworks, policies, standards, practices, and operating models. Strong experience with data quality management, including data quality standards, controls, monitoring, issue identification, and remediation. Experience establishing and maintaining data lineage and data traceability for critical data assets. Experience with regulatory reporting and requirement supporting regulatory obligations in a highly regulated environment. What sets you apart: Financial services, insurance, banking, or other highly regulated industry experience. CDMP (Certified Data Management Professional) certification strongly preferred. Other relevant certifications such as CIMP, IGP, DCAM, or equivalent data management/information governance certifications preferred. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Tampa Crosstown office for future customer service and sales opportunities in 2026. The office is located at 9527 Delaney Creek Blvd, Tampa, FL 3361. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1 year of proven customer engagement in a needs based sales environment, demonstrating your ability to assess client needs, recommend appropriate solutions, and build trust-core expectations in financial advisory and service roles. Experience thriving in a high volume, fast paced contact center Over six months of high volume phone engagement (60%+), demonstrating strong communication, de escalation skills, and confidence handling complex customer matters. US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Tampa Crosstown office for future customer service and sales opportunities in 2026. The office is located at 9527 Delaney Creek Blvd, Tampa, FL 3361. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1 year of proven customer engagement in a needs based sales environment, demonstrating your ability to assess client needs, recommend appropriate solutions, and build trust-core expectations in financial advisory and service roles. Experience thriving in a high volume, fast paced contact center Over six months of high volume phone engagement (60%+), demonstrating strong communication, de escalation skills, and confidence handling complex customer matters. US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Description Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for a Corporate Casualty Underwriting Director to join our Corporate North American Specialty Underwriting team based in our Plymouth, MN; New York City, NY; Chicago, IL; Boston, MA; Atlanta, GA offices on a hybrid schedule. The Corporate Casualty Underwriting Director provides corporate underwriting leadership, governance, and portfolio oversight for Casualty business, with emphasis on General Casualty (Commercial General Liability, Umbrella/Excess, Auto, and Workers Compensation), Construction Casualty, and Excess & Surplus (E&S) Casualty. Leads the development and execution of underwriting strategies that support profitable growth, portfolio performance, underwriting discipline, and effective risk management across primary and excess casualty business. Partners with business leaders and key stakeholders to ensure consistent underwriting standards, pricing adequacy, governance, and risk selection while serving as a technical authority on complex casualty exposures. Supports underwriting operations across the U.S. and collaborates with stakeholders in Canada, the UK, and Europe on U.S. written risks. Some of the Corporate Casualty Underwriting Director duties include but are not limited to: Leads casualty underwriting strategy, governance, and portfolio management to achieve profitability, growth, and risk appetite objectives. Oversees portfolio performance across Construction Casualty, E&S Casualty, Auto, Commercial General Liability, Umbrella, and Workers Compensation, including rate adequacy, attachment points, limits deployment, aggregation management, and severity trends. Partners with segment leaders to establish and maintain underwriting guidelines, referral standards, authority frameworks, and exception governance. Provides technical direction on complex casualty risks, coverage structures, and emerging exposures, including construction, and excess liability. Collaborates with Actuarial, Product, Reinsurance, Claims, Legal, Compliance, and Global Risk Management to support pricing, product development, portfolio analytics, and underwriting effectiveness. Monitors industry, legal, regulatory, and market developments and recommends underwriting actions to address emerging risks and opportunities. Directs underwriting governance activities including audits, quality reviews, referral management, and compliance with internal standards and regulatory requirements. Promotes consistency in underwriting practices through collaboration with domestic and international underwriting partners. Leads, develops, and mentors corporate underwriting team while communicating strategic priorities and performance expectations. The expertise you bring Bachelor's degree required. CPCU, ARM, MBA, JD, or other relevant professional designations preferred. Minimum 10 years of casualty underwriting experience, including significant experience in General Casualty, Construction Casualty and/or E&S Casualty. Minimum 5 years of leadership experience managing and developing underwriting professionals. Strong knowledge of casualty coverage, pricing, portfolio management, and broker distribution. Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $275,000 - $323,000, based on the factors aforementioned. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to: Comprehensive medical, dental and vision insurance with no waiting period Competitive paid time off programs 401(k) savings and annual contributions of up to 12% of annual salary Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed. Why choose Intact We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility. Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society. Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. Check out our Glassdoor reviews to see why people love working for Intact! Our promise to you Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself. In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can: Shape the future: Help us lead an insurance transformation to better protect people, businesses, and society. Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right. Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow. About Intact At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
09/21/2026
Full time
Job Description Job Description Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for a Corporate Casualty Underwriting Director to join our Corporate North American Specialty Underwriting team based in our Plymouth, MN; New York City, NY; Chicago, IL; Boston, MA; Atlanta, GA offices on a hybrid schedule. The Corporate Casualty Underwriting Director provides corporate underwriting leadership, governance, and portfolio oversight for Casualty business, with emphasis on General Casualty (Commercial General Liability, Umbrella/Excess, Auto, and Workers Compensation), Construction Casualty, and Excess & Surplus (E&S) Casualty. Leads the development and execution of underwriting strategies that support profitable growth, portfolio performance, underwriting discipline, and effective risk management across primary and excess casualty business. Partners with business leaders and key stakeholders to ensure consistent underwriting standards, pricing adequacy, governance, and risk selection while serving as a technical authority on complex casualty exposures. Supports underwriting operations across the U.S. and collaborates with stakeholders in Canada, the UK, and Europe on U.S. written risks. Some of the Corporate Casualty Underwriting Director duties include but are not limited to: Leads casualty underwriting strategy, governance, and portfolio management to achieve profitability, growth, and risk appetite objectives. Oversees portfolio performance across Construction Casualty, E&S Casualty, Auto, Commercial General Liability, Umbrella, and Workers Compensation, including rate adequacy, attachment points, limits deployment, aggregation management, and severity trends. Partners with segment leaders to establish and maintain underwriting guidelines, referral standards, authority frameworks, and exception governance. Provides technical direction on complex casualty risks, coverage structures, and emerging exposures, including construction, and excess liability. Collaborates with Actuarial, Product, Reinsurance, Claims, Legal, Compliance, and Global Risk Management to support pricing, product development, portfolio analytics, and underwriting effectiveness. Monitors industry, legal, regulatory, and market developments and recommends underwriting actions to address emerging risks and opportunities. Directs underwriting governance activities including audits, quality reviews, referral management, and compliance with internal standards and regulatory requirements. Promotes consistency in underwriting practices through collaboration with domestic and international underwriting partners. Leads, develops, and mentors corporate underwriting team while communicating strategic priorities and performance expectations. The expertise you bring Bachelor's degree required. CPCU, ARM, MBA, JD, or other relevant professional designations preferred. Minimum 10 years of casualty underwriting experience, including significant experience in General Casualty, Construction Casualty and/or E&S Casualty. Minimum 5 years of leadership experience managing and developing underwriting professionals. Strong knowledge of casualty coverage, pricing, portfolio management, and broker distribution. Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $275,000 - $323,000, based on the factors aforementioned. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to: Comprehensive medical, dental and vision insurance with no waiting period Competitive paid time off programs 401(k) savings and annual contributions of up to 12% of annual salary Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed. Why choose Intact We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility. Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society. Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. Check out our Glassdoor reviews to see why people love working for Intact! Our promise to you Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself. In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can: Shape the future: Help us lead an insurance transformation to better protect people, businesses, and society. Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right. Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow. About Intact At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
Description: ABOUT WHO BREW Who Brew is a 7 Brew franchisee. We run 44 drive-thru coffee stands across six states, with 20 more under construction and a pipeline of sites behind those. Every stand has a life: a site gets found and permitted, built and opened, then run for years. The technology team owns the systems that carry a stand through that life, and the money that flows through all of it. THE JOB Every stand has a life. A site gets found, entitled, and permitted. It gets built and opened. Then it runs for years, and things break. You'll own the systems that carry a stand through that whole life: Procore to build it, Ecotrak to run it, Smartsheet and Sage Intacct for the budget and the money behind it, and the tools we build ourselves on top of those. This is a rollout job first. Procore is rolling out for new projects. Ecotrak goes live this fall for the facilities team. The connector that moves construction costs from Procore into Sage is being configured now. And the development tracker still lives in a Smartsheet workspace with a folder per site, which half the company's reporting hangs off. Your job is to get the new stack adopted, retire the old one cleanly, and make sure the data (which sites, what stage, what budget, which Sage project) is right in one place. Requirements: WHAT YOU'LL DO Own the request queue for construction and facilities systems. Every ask gets written up, prioritized with the development and facilities leads, and closed with a note on what shipped. Run the Ecotrak rollout: locations, service providers, users, and preventive maintenance schedules loaded and right. Work orders flowing. The facilities team and the district managers trained. Repair and maintenance invoices landing in AP without rekeying. Run our side of the Procore rollout: action plan templates for entitlements and pre-construction, project setup standards, the cost code and cost type structure the Sage connector needs, and the handoff from Smartsheet. Keep the site pipeline data straight: which sites exist, what stage they're in, what the budget is, what the Sage project ID is. It feeds the cash-flow forecast and the board reporting, so it has to be right. Own the technology checklist for a new stand opening: network, cameras, point of sale, and accounts for the manager and crew, all in place before the doors open. Make it run the same way every time. Write specs for what we build in house: the pre-construction task tool that runs inside Procore, the stand roster every other system reads from, the access rules that give a new manager the right systems on day one. Test what gets built against real projects and real stands before it ships. Own the vendor relationships: Procore, Ecotrak, our Sage reseller, and the network and camera vendors. Know who to call and what to ask. Keep the docs current and train people when something changes. Some of that happens at stands and job sites. THE SYSTEMS Procore : construction management. Action plans, budgets, commitments, invoices. Plus the entitlements tool we built that runs inside it. Ecotrak : facilities. Work orders, preventive maintenance, assets, service providers. Smartsheet : today's development tracker. Site pipeline, budget estimates, project plans. Sage Intacct construction module : projects, CIP accounts, cost codes and types. And the Procore connector. Supported by our reseller, RKL. Egnyte : project documents and the master contact list. Placer.ai : foot traffic data for site selection. Our portal : the stand roster, the people directory, access rules, new-stand provisioning. Stand infrastructure : network and WiFi, cameras, point of sale hardware, and the vendors behind them. The data warehouse and the dashboards built on it. Everything above reports through here. YOUR FIRST YEAR 30 days - Walk the site pipeline end to end with the development team, visit a stand under construction and an open one, take over the request queue. 90 days - Ecotrak is live for the facilities team with every location, vendor, and user loaded, and work orders are flowing. Every new Procore project starts from a template with a Sage project ID on day one. One year - Smartsheet is retired as the project tracker. A construction invoice goes from Procore to Sage without anyone rekeying it. Repair and maintenance spend is visible by stand and by asset. A new stand's technology is a checklist that runs the same way every time. WHAT WE'RE LOOKING FOR Bachelor's degree in construction management, information systems, business, engineering, or a related field, or equivalent work history. 1 to 3 years in a role like this: project or construction coordination, facilities coordination, business or systems analyst, implementation or product work, or an internship where you owned a process end to end. You've been close to a build or a facilities team. You know what a change order is, or why a broken ice machine is a today problem. Spreadsheets are second nature. You can read a SQL query, or you'll learn in your first 90 days. We'll teach you. You write clearly. A 30-minute conversation becomes a one-page spec with no loose ends. You check the data. When two systems disagree about a stand, you find out which one is right before you tell anyone. You've used AI tools for real work and have opinions about where they're good and where they're not. Some travel to stands and job sites. NICE TO HAVE Hands-on time in Procore, Ecotrak or another CMMS, Smartsheet, or Sage Intacct. Multi-site restaurant or retail development. You've rolled out a system to people who didn't ask for it and got them to like it. A tracker like Linear or Jira where you kept the queue clean. HOW WE WORK Small team, close to the business. You'll spend more time with the development and facilities teams than with engineers. We build with AI coding agents under human review. Dev, preview, production. Releases ship most weeks. You decide when something is ready. Work is tracked in Linear. Docs live in Notion. Nothing we ship gets relied on until it's checked against the source system. Benefits Available Medical, Dental, and Vision Insurance Life & AD&D Coverage Flexible PTO for eligible corporate team members Paid parental leave for eligible full-time, benefits-eligible team members with at least 12 months of continuous service Paid Bereavement Leave for qualifying family losses Benefit eligibility and leave programs are subject to the terms of the applicable Who Brew policies and benefit plans. Location - Remote : Full time. Some travel to stands and job sites. (Candidates in the Central or Eastern time zones are preferred and expected to work Eastern Time hours). Compensation details: 0 Yearly Salary PIb48e9e572a98-2386
09/21/2026
Full time
Description: ABOUT WHO BREW Who Brew is a 7 Brew franchisee. We run 44 drive-thru coffee stands across six states, with 20 more under construction and a pipeline of sites behind those. Every stand has a life: a site gets found and permitted, built and opened, then run for years. The technology team owns the systems that carry a stand through that life, and the money that flows through all of it. THE JOB Every stand has a life. A site gets found, entitled, and permitted. It gets built and opened. Then it runs for years, and things break. You'll own the systems that carry a stand through that whole life: Procore to build it, Ecotrak to run it, Smartsheet and Sage Intacct for the budget and the money behind it, and the tools we build ourselves on top of those. This is a rollout job first. Procore is rolling out for new projects. Ecotrak goes live this fall for the facilities team. The connector that moves construction costs from Procore into Sage is being configured now. And the development tracker still lives in a Smartsheet workspace with a folder per site, which half the company's reporting hangs off. Your job is to get the new stack adopted, retire the old one cleanly, and make sure the data (which sites, what stage, what budget, which Sage project) is right in one place. Requirements: WHAT YOU'LL DO Own the request queue for construction and facilities systems. Every ask gets written up, prioritized with the development and facilities leads, and closed with a note on what shipped. Run the Ecotrak rollout: locations, service providers, users, and preventive maintenance schedules loaded and right. Work orders flowing. The facilities team and the district managers trained. Repair and maintenance invoices landing in AP without rekeying. Run our side of the Procore rollout: action plan templates for entitlements and pre-construction, project setup standards, the cost code and cost type structure the Sage connector needs, and the handoff from Smartsheet. Keep the site pipeline data straight: which sites exist, what stage they're in, what the budget is, what the Sage project ID is. It feeds the cash-flow forecast and the board reporting, so it has to be right. Own the technology checklist for a new stand opening: network, cameras, point of sale, and accounts for the manager and crew, all in place before the doors open. Make it run the same way every time. Write specs for what we build in house: the pre-construction task tool that runs inside Procore, the stand roster every other system reads from, the access rules that give a new manager the right systems on day one. Test what gets built against real projects and real stands before it ships. Own the vendor relationships: Procore, Ecotrak, our Sage reseller, and the network and camera vendors. Know who to call and what to ask. Keep the docs current and train people when something changes. Some of that happens at stands and job sites. THE SYSTEMS Procore : construction management. Action plans, budgets, commitments, invoices. Plus the entitlements tool we built that runs inside it. Ecotrak : facilities. Work orders, preventive maintenance, assets, service providers. Smartsheet : today's development tracker. Site pipeline, budget estimates, project plans. Sage Intacct construction module : projects, CIP accounts, cost codes and types. And the Procore connector. Supported by our reseller, RKL. Egnyte : project documents and the master contact list. Placer.ai : foot traffic data for site selection. Our portal : the stand roster, the people directory, access rules, new-stand provisioning. Stand infrastructure : network and WiFi, cameras, point of sale hardware, and the vendors behind them. The data warehouse and the dashboards built on it. Everything above reports through here. YOUR FIRST YEAR 30 days - Walk the site pipeline end to end with the development team, visit a stand under construction and an open one, take over the request queue. 90 days - Ecotrak is live for the facilities team with every location, vendor, and user loaded, and work orders are flowing. Every new Procore project starts from a template with a Sage project ID on day one. One year - Smartsheet is retired as the project tracker. A construction invoice goes from Procore to Sage without anyone rekeying it. Repair and maintenance spend is visible by stand and by asset. A new stand's technology is a checklist that runs the same way every time. WHAT WE'RE LOOKING FOR Bachelor's degree in construction management, information systems, business, engineering, or a related field, or equivalent work history. 1 to 3 years in a role like this: project or construction coordination, facilities coordination, business or systems analyst, implementation or product work, or an internship where you owned a process end to end. You've been close to a build or a facilities team. You know what a change order is, or why a broken ice machine is a today problem. Spreadsheets are second nature. You can read a SQL query, or you'll learn in your first 90 days. We'll teach you. You write clearly. A 30-minute conversation becomes a one-page spec with no loose ends. You check the data. When two systems disagree about a stand, you find out which one is right before you tell anyone. You've used AI tools for real work and have opinions about where they're good and where they're not. Some travel to stands and job sites. NICE TO HAVE Hands-on time in Procore, Ecotrak or another CMMS, Smartsheet, or Sage Intacct. Multi-site restaurant or retail development. You've rolled out a system to people who didn't ask for it and got them to like it. A tracker like Linear or Jira where you kept the queue clean. HOW WE WORK Small team, close to the business. You'll spend more time with the development and facilities teams than with engineers. We build with AI coding agents under human review. Dev, preview, production. Releases ship most weeks. You decide when something is ready. Work is tracked in Linear. Docs live in Notion. Nothing we ship gets relied on until it's checked against the source system. Benefits Available Medical, Dental, and Vision Insurance Life & AD&D Coverage Flexible PTO for eligible corporate team members Paid parental leave for eligible full-time, benefits-eligible team members with at least 12 months of continuous service Paid Bereavement Leave for qualifying family losses Benefit eligibility and leave programs are subject to the terms of the applicable Who Brew policies and benefit plans. Location - Remote : Full time. Some travel to stands and job sites. (Candidates in the Central or Eastern time zones are preferred and expected to work Eastern Time hours). Compensation details: 0 Yearly Salary PIb48e9e572a98-2386
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Tampa Crosstown office for future customer service and sales opportunities in 2026. The office is located at 9527 Delaney Creek Blvd, Tampa, FL 3361. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1 year of proven customer engagement in a needs based sales environment, demonstrating your ability to assess client needs, recommend appropriate solutions, and build trust-core expectations in financial advisory and service roles. Experience thriving in a high volume, fast paced contact center Over six months of high volume phone engagement (60%+), demonstrating strong communication, de escalation skills, and confidence handling complex customer matters. US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Tampa Crosstown office for future customer service and sales opportunities in 2026. The office is located at 9527 Delaney Creek Blvd, Tampa, FL 3361. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1 year of proven customer engagement in a needs based sales environment, demonstrating your ability to assess client needs, recommend appropriate solutions, and build trust-core expectations in financial advisory and service roles. Experience thriving in a high volume, fast paced contact center Over six months of high volume phone engagement (60%+), demonstrating strong communication, de escalation skills, and confidence handling complex customer matters. US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust Proven success in a high volume, fast paced contact center environment 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
POSITION SUMMARY/RESPONSIBILITIES Directly supervises the coding staff to include, Outpatient and Inpatient Coders, Coding Educators, unbilled and denials clerks. Maintains expert knowledge of all coding and classification systems used in health care (ICD-10CM, PCS, CPT, DRG, APC, and ASC) key information that impacts reimbursement and statistical reporting systems, and the clinical information requirements of both accreditation and licensing agencies. Responsible for conducting reviews to assess the quality of coding and documentation to ensure compliance with federal and state laws and regulations. Under the direction of the HIM Executive Director, develops and implements policies and procedures. Plans improvements in work processes and personnel functions. Assists in the preparation of annual budget requests and monitors expenditures against allocated budget funds. Promotes the University Health System's guest relations policy. EDUCATION/EXPERIENCE An Associate's Degree or Bachelor's Degree from an approved program for Health Information Management or a related field is preferred. Two to five years of experience managing/supervising health information management processes, coding and or billing functions in a medical facility is required. Expert knowledge of Joint Commission standards and applicable licensure regulations are required. Must possess excellent verbal and written communication skills. LICENSURE Certification from one of the following credentialing bodies is acceptable: American Academy of Professional Coders, American Health Information Management Association, National Association for Health Professions: (AAPC, AHIMA, or NAHP).
09/21/2026
Full time
POSITION SUMMARY/RESPONSIBILITIES Directly supervises the coding staff to include, Outpatient and Inpatient Coders, Coding Educators, unbilled and denials clerks. Maintains expert knowledge of all coding and classification systems used in health care (ICD-10CM, PCS, CPT, DRG, APC, and ASC) key information that impacts reimbursement and statistical reporting systems, and the clinical information requirements of both accreditation and licensing agencies. Responsible for conducting reviews to assess the quality of coding and documentation to ensure compliance with federal and state laws and regulations. Under the direction of the HIM Executive Director, develops and implements policies and procedures. Plans improvements in work processes and personnel functions. Assists in the preparation of annual budget requests and monitors expenditures against allocated budget funds. Promotes the University Health System's guest relations policy. EDUCATION/EXPERIENCE An Associate's Degree or Bachelor's Degree from an approved program for Health Information Management or a related field is preferred. Two to five years of experience managing/supervising health information management processes, coding and or billing functions in a medical facility is required. Expert knowledge of Joint Commission standards and applicable licensure regulations are required. Must possess excellent verbal and written communication skills. LICENSURE Certification from one of the following credentialing bodies is acceptable: American Academy of Professional Coders, American Health Information Management Association, National Association for Health Professions: (AAPC, AHIMA, or NAHP).
St. David's North Austin Medical Center
Austin, Texas
This position is incentive eligible. Introduction Executives thrive with us! HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Emergency Services for our St. David's North Austin Medical Center team where excellence creates excellence. Benefits St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director Emergency Services role today! Job Summary and Qualifications The Director of Emergency Services ensures high quality, patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring. The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives. Major Responsibilities: Quality Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care. Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care. Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve. Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards. Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards. Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning. Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs. Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated. Service Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader. Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience. Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes. Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service. People Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. Growth Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies, technology advances, and other opportunities to drive differentiation and increase volume. Finance Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs. Monitors department budget performance: identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps. Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patientcare. Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings. Other Performs other duties as assigned. Practices and adheres to the "Code of Conduct" and "Mission and Value Statement." Education & Experience: Bachelor's degree in nursing Required Master's Degree Preferred 3+ years applicable experience Required 5+ years applicable experience Preferred St. David's North Austin Medical Center , part of St. David's HealthCare, is a full-service medical center providing comprehensive medical care at two locations - St. David's North Austin Medical Center and St. David's Surgical Hospital . St. David's North Austin Medical Center is a 460+ bed, multi-specialty, acute care hospital. It provides advanced women's health services, including maternity and newborn care with Level I, II, and III neonatal intensive care units (NICUs) at the nearby St. David's Women's Center of Texas . The hospital also offers minimally invasive gynecological surgery and comprehensive breast imaging through Solis Mammography, which is located on-site. Other services include a 24-hour emergency department, pediatric emergency care, and intensive care at St. David's Children's Hospital . The hospital also features the Texas Institute for Robotic Surgery , bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients. St. David's Women's Center of Texas , located at St. David's North Austin Medical Center , is recognized by the State of Texas as a Level IV Maternal Facility. This means it provides the highest level of care for pregnant and postpartum patients, especially those with serious or complex medical, surgical, or pregnancy-related conditions, including those at high risk for maternal morbidity or mortality. The center includes a 95+ bed Level III Neonatal Intensive Care Unit (NICU) with 30+ private rooms, 10+ rooms for very small babies, and 10+ beds for babies needing neurological care. It also has 35+ labor, delivery, and recovery rooms, including Central Texas' first low-intervention birthing suites with tubs. There are 95+ postpartum beds, 20+ antepartum beds, and Cesarean section surgical suites. The facility offers 24/7 neonatology coverage, OB/GYN hospitalists, maternal-fetal medicine specialists, lactation consultants, and a midwifery program . click apply for full job details
09/21/2026
Full time
This position is incentive eligible. Introduction Executives thrive with us! HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Emergency Services for our St. David's North Austin Medical Center team where excellence creates excellence. Benefits St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director Emergency Services role today! Job Summary and Qualifications The Director of Emergency Services ensures high quality, patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring. The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives. Major Responsibilities: Quality Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care. Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care. Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve. Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards. Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards. Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning. Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs. Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated. Service Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader. Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience. Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes. Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service. People Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. Growth Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies, technology advances, and other opportunities to drive differentiation and increase volume. Finance Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs. Monitors department budget performance: identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps. Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patientcare. Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings. Other Performs other duties as assigned. Practices and adheres to the "Code of Conduct" and "Mission and Value Statement." Education & Experience: Bachelor's degree in nursing Required Master's Degree Preferred 3+ years applicable experience Required 5+ years applicable experience Preferred St. David's North Austin Medical Center , part of St. David's HealthCare, is a full-service medical center providing comprehensive medical care at two locations - St. David's North Austin Medical Center and St. David's Surgical Hospital . St. David's North Austin Medical Center is a 460+ bed, multi-specialty, acute care hospital. It provides advanced women's health services, including maternity and newborn care with Level I, II, and III neonatal intensive care units (NICUs) at the nearby St. David's Women's Center of Texas . The hospital also offers minimally invasive gynecological surgery and comprehensive breast imaging through Solis Mammography, which is located on-site. Other services include a 24-hour emergency department, pediatric emergency care, and intensive care at St. David's Children's Hospital . The hospital also features the Texas Institute for Robotic Surgery , bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients. St. David's Women's Center of Texas , located at St. David's North Austin Medical Center , is recognized by the State of Texas as a Level IV Maternal Facility. This means it provides the highest level of care for pregnant and postpartum patients, especially those with serious or complex medical, surgical, or pregnancy-related conditions, including those at high risk for maternal morbidity or mortality. The center includes a 95+ bed Level III Neonatal Intensive Care Unit (NICU) with 30+ private rooms, 10+ rooms for very small babies, and 10+ beds for babies needing neurological care. It also has 35+ labor, delivery, and recovery rooms, including Central Texas' first low-intervention birthing suites with tubs. There are 95+ postpartum beds, 20+ antepartum beds, and Cesarean section surgical suites. The facility offers 24/7 neonatology coverage, OB/GYN hospitalists, maternal-fetal medicine specialists, lactation consultants, and a midwifery program . click apply for full job details
St. David's North Austin Medical Center
Cedar Park, Texas
This position is incentive eligible. Introduction Executives thrive with us! HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Emergency Services for our St. David's North Austin Medical Center team where excellence creates excellence. Benefits St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director Emergency Services role today! Job Summary and Qualifications The Director of Emergency Services ensures high quality, patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring. The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives. Major Responsibilities: Quality Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care. Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care. Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve. Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards. Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards. Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning. Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs. Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated. Service Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader. Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience. Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes. Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service. People Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. Growth Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies, technology advances, and other opportunities to drive differentiation and increase volume. Finance Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs. Monitors department budget performance: identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps. Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patientcare. Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings. Other Performs other duties as assigned. Practices and adheres to the "Code of Conduct" and "Mission and Value Statement." Education & Experience: Bachelor's degree in nursing Required Master's Degree Preferred 3+ years applicable experience Required 5+ years applicable experience Preferred St. David's North Austin Medical Center , part of St. David's HealthCare, is a full-service medical center providing comprehensive medical care at two locations - St. David's North Austin Medical Center and St. David's Surgical Hospital . St. David's North Austin Medical Center is a 460+ bed, multi-specialty, acute care hospital. It provides advanced women's health services, including maternity and newborn care with Level I, II, and III neonatal intensive care units (NICUs) at the nearby St. David's Women's Center of Texas . The hospital also offers minimally invasive gynecological surgery and comprehensive breast imaging through Solis Mammography, which is located on-site. Other services include a 24-hour emergency department, pediatric emergency care, and intensive care at St. David's Children's Hospital . The hospital also features the Texas Institute for Robotic Surgery , bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients. St. David's Women's Center of Texas , located at St. David's North Austin Medical Center , is recognized by the State of Texas as a Level IV Maternal Facility. This means it provides the highest level of care for pregnant and postpartum patients, especially those with serious or complex medical, surgical, or pregnancy-related conditions, including those at high risk for maternal morbidity or mortality. The center includes a 95+ bed Level III Neonatal Intensive Care Unit (NICU) with 30+ private rooms, 10+ rooms for very small babies, and 10+ beds for babies needing neurological care. It also has 35+ labor, delivery, and recovery rooms, including Central Texas' first low-intervention birthing suites with tubs. There are 95+ postpartum beds, 20+ antepartum beds, and Cesarean section surgical suites. The facility offers 24/7 neonatology coverage, OB/GYN hospitalists, maternal-fetal medicine specialists, lactation consultants, and a midwifery program . click apply for full job details
09/21/2026
Full time
This position is incentive eligible. Introduction Executives thrive with us! HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Emergency Services for our St. David's North Austin Medical Center team where excellence creates excellence. Benefits St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director Emergency Services role today! Job Summary and Qualifications The Director of Emergency Services ensures high quality, patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring. The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives. Major Responsibilities: Quality Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care. Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care. Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve. Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards. Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards. Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning. Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs. Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated. Service Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader. Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience. Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes. Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service. People Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. Growth Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies, technology advances, and other opportunities to drive differentiation and increase volume. Finance Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs. Monitors department budget performance: identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps. Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patientcare. Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings. Other Performs other duties as assigned. Practices and adheres to the "Code of Conduct" and "Mission and Value Statement." Education & Experience: Bachelor's degree in nursing Required Master's Degree Preferred 3+ years applicable experience Required 5+ years applicable experience Preferred St. David's North Austin Medical Center , part of St. David's HealthCare, is a full-service medical center providing comprehensive medical care at two locations - St. David's North Austin Medical Center and St. David's Surgical Hospital . St. David's North Austin Medical Center is a 460+ bed, multi-specialty, acute care hospital. It provides advanced women's health services, including maternity and newborn care with Level I, II, and III neonatal intensive care units (NICUs) at the nearby St. David's Women's Center of Texas . The hospital also offers minimally invasive gynecological surgery and comprehensive breast imaging through Solis Mammography, which is located on-site. Other services include a 24-hour emergency department, pediatric emergency care, and intensive care at St. David's Children's Hospital . The hospital also features the Texas Institute for Robotic Surgery , bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients. St. David's Women's Center of Texas , located at St. David's North Austin Medical Center , is recognized by the State of Texas as a Level IV Maternal Facility. This means it provides the highest level of care for pregnant and postpartum patients, especially those with serious or complex medical, surgical, or pregnancy-related conditions, including those at high risk for maternal morbidity or mortality. The center includes a 95+ bed Level III Neonatal Intensive Care Unit (NICU) with 30+ private rooms, 10+ rooms for very small babies, and 10+ beds for babies needing neurological care. It also has 35+ labor, delivery, and recovery rooms, including Central Texas' first low-intervention birthing suites with tubs. There are 95+ postpartum beds, 20+ antepartum beds, and Cesarean section surgical suites. The facility offers 24/7 neonatology coverage, OB/GYN hospitalists, maternal-fetal medicine specialists, lactation consultants, and a midwifery program . click apply for full job details
St. David's North Austin Medical Center
Round Rock, Texas
This position is incentive eligible. Introduction Executives thrive with us! HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Emergency Services for our St. David's North Austin Medical Center team where excellence creates excellence. Benefits St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director Emergency Services role today! Job Summary and Qualifications The Director of Emergency Services ensures high quality, patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring. The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives. Major Responsibilities: Quality Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care. Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care. Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve. Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards. Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards. Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning. Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs. Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated. Service Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader. Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience. Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes. Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service. People Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. Growth Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies, technology advances, and other opportunities to drive differentiation and increase volume. Finance Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs. Monitors department budget performance: identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps. Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patientcare. Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings. Other Performs other duties as assigned. Practices and adheres to the "Code of Conduct" and "Mission and Value Statement." Education & Experience: Bachelor's degree in nursing Required Master's Degree Preferred 3+ years applicable experience Required 5+ years applicable experience Preferred St. David's North Austin Medical Center , part of St. David's HealthCare, is a full-service medical center providing comprehensive medical care at two locations - St. David's North Austin Medical Center and St. David's Surgical Hospital . St. David's North Austin Medical Center is a 460+ bed, multi-specialty, acute care hospital. It provides advanced women's health services, including maternity and newborn care with Level I, II, and III neonatal intensive care units (NICUs) at the nearby St. David's Women's Center of Texas . The hospital also offers minimally invasive gynecological surgery and comprehensive breast imaging through Solis Mammography, which is located on-site. Other services include a 24-hour emergency department, pediatric emergency care, and intensive care at St. David's Children's Hospital . The hospital also features the Texas Institute for Robotic Surgery , bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients. St. David's Women's Center of Texas , located at St. David's North Austin Medical Center , is recognized by the State of Texas as a Level IV Maternal Facility. This means it provides the highest level of care for pregnant and postpartum patients, especially those with serious or complex medical, surgical, or pregnancy-related conditions, including those at high risk for maternal morbidity or mortality. The center includes a 95+ bed Level III Neonatal Intensive Care Unit (NICU) with 30+ private rooms, 10+ rooms for very small babies, and 10+ beds for babies needing neurological care. It also has 35+ labor, delivery, and recovery rooms, including Central Texas' first low-intervention birthing suites with tubs. There are 95+ postpartum beds, 20+ antepartum beds, and Cesarean section surgical suites. The facility offers 24/7 neonatology coverage, OB/GYN hospitalists, maternal-fetal medicine specialists, lactation consultants, and a midwifery program . click apply for full job details
09/21/2026
Full time
This position is incentive eligible. Introduction Executives thrive with us! HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Emergency Services for our St. David's North Austin Medical Center team where excellence creates excellence. Benefits St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director Emergency Services role today! Job Summary and Qualifications The Director of Emergency Services ensures high quality, patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring. The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives. Major Responsibilities: Quality Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care. Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care. Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve. Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards. Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards. Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning. Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs. Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated. Service Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader. Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience. Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes. Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service. People Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. Growth Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies, technology advances, and other opportunities to drive differentiation and increase volume. Finance Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs. Monitors department budget performance: identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps. Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patientcare. Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings. Other Performs other duties as assigned. Practices and adheres to the "Code of Conduct" and "Mission and Value Statement." Education & Experience: Bachelor's degree in nursing Required Master's Degree Preferred 3+ years applicable experience Required 5+ years applicable experience Preferred St. David's North Austin Medical Center , part of St. David's HealthCare, is a full-service medical center providing comprehensive medical care at two locations - St. David's North Austin Medical Center and St. David's Surgical Hospital . St. David's North Austin Medical Center is a 460+ bed, multi-specialty, acute care hospital. It provides advanced women's health services, including maternity and newborn care with Level I, II, and III neonatal intensive care units (NICUs) at the nearby St. David's Women's Center of Texas . The hospital also offers minimally invasive gynecological surgery and comprehensive breast imaging through Solis Mammography, which is located on-site. Other services include a 24-hour emergency department, pediatric emergency care, and intensive care at St. David's Children's Hospital . The hospital also features the Texas Institute for Robotic Surgery , bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients. St. David's Women's Center of Texas , located at St. David's North Austin Medical Center , is recognized by the State of Texas as a Level IV Maternal Facility. This means it provides the highest level of care for pregnant and postpartum patients, especially those with serious or complex medical, surgical, or pregnancy-related conditions, including those at high risk for maternal morbidity or mortality. The center includes a 95+ bed Level III Neonatal Intensive Care Unit (NICU) with 30+ private rooms, 10+ rooms for very small babies, and 10+ beds for babies needing neurological care. It also has 35+ labor, delivery, and recovery rooms, including Central Texas' first low-intervention birthing suites with tubs. There are 95+ postpartum beds, 20+ antepartum beds, and Cesarean section surgical suites. The facility offers 24/7 neonatology coverage, OB/GYN hospitalists, maternal-fetal medicine specialists, lactation consultants, and a midwifery program . click apply for full job details
It's more than a career, it's a calling. MO-SSM Health Saint Louis University Hospital 1201 Grand Worker Type: Regular Job Summary: Performs diagnostic ultrasound imaging studies in the echocardiography lab including Stress Echo Sonographers and/or TAVRS/procedures or holds two or more registries. Job Responsibilities and Requirements: POSITION ACCOUNTABILITIES AND PERFORMANCE CRITERIA (Percent of Time) Essential Functions: The following are essential job accountabilities and performance criteria: Position Accountabilities 1) Performs ultrasound procedures and examinations according to established department guidelines. 60-75% Criteria Echocardiology specific: Performs two dimensional, three-dimensional, m-mode, color flow, Doppler flow, ejection fraction, dobutamine and stress echocardiograms according to the Echo Lab policy and procedures manual and standards set forth by the Intersocietal Commission for Accreditation of Echocardiography Laboratories. B) Clearly communicates & explains the exam procedure to the patient and any family member present to insure understanding and patient's consent for explained test. C) Assesses patient's medical, cardiac or vascular status by taking a history before the exam. D) Assembles a chart with the patient's information and enters information into the current PACS System or Electronic Medical Record (EMR). E) Records all imaging studies (digital archive) for the Medical Director or his/her designee to review and interpret. 2) Completes patient billing to insure accurate and timely billing procedures. 5% Criteria Enters charges daily for procedures performed with no more than 1 error per week. Prints reports from PAC, Epic and On Demand. Checks each charge to ensure the right account number is used and the correct procedures are charged. 3) Supports all functions, goals and objectives of the department as well as development of any new programs. 5% Criteria A) Participate in development of new diagnostic testing procedures to be performed in the department. Participates in the evaluation of new equipment for potential purchase. B) Educates residents and other medical or technical staff in the technical aspects, indications and limitations. C) Enhances professional growth and development through annual participation in educational programs, in-services, workshops, reading current publications, on line CME through various professional organizations & manufacturers and viewing videotaped education programs. Complete required CEUs to maintain specialty certification. D) Participates in research studies that require services of the department. 4) Safety/Infection Control: Practices according to safety and infection control policies. 3-5% Criteria A) Practices universal precautions and disposes of hazardous wastes per established guidelines. Disinfects and cleans equipment according to manufacturers' guidelines and standards outlined by Infection Control and department policy, including high level disinfection (HLD). B) Maintains a safe, clean, comfortable and therapeutic environment for patients/families/employees in accordance with hospital standards. 1. Maintains clutter free environment. 2. Keeps conversations and background noise to a minimum Adheres to dress code. Properly displays ID badge worn with picture visible and above the waistline at all times. Maintains equipment in clean & proper working condition on a daily basis. Troubleshoots & corrects technical problems as needed. Contacts Clinical Engineering or manufacturer's service department (if under contract) when malfunctions occur. C) Reports risk management concerns. D) Assumes responsibility for completing all assigned annual hospital and department specific mandatory requirements. 1. Safety/Fire 2. Blood Borne Pathogens 3. Hazardous Communication 4. TB 5. Department Specific 6. Age Appropriate Care (for clinical staff only) E) Works in a constant state of alertness and safe manner. 5) Service: Provides service excellence to the customers of Saint Louis University Hospital by delivering timely, high quality care in a courteous and respectful manner. 2-5% Criteria A) Demonstrates Care and Courtesy to all patients, family members, hospital and medical staff. Demonstrate ability to relate to coworkers in a professional and respectful manner, in order to assure and promote a culture of safety B) Communicates Effectively and Maintains Confidentiality as outlined in the hospital policy. C) Demonstrates Competence and Collaboration as outlined in the hospital policy. D) Provides Cost Effective Services: Minimizes overtime by scheduling and performing patient procedures in the most efficient manner (flex time). Appropriately uses/handles equipment and orders supplies to minimize expenditures on repairs, replacement items and inventory. E) Attends regularly scheduled hospital and department meetings that support and explain the Mission of St. Louis University Hospital and its operation. 6) Performance Improvement (PI): Incorporates Quality Assessment into one's daily work. 2%-3% Criteria A) Assists in the daily collection of data for the department's Performance Improvement Program (volume indicators monthly & quality indicators are based upon department operation & requested monitoring by the procedure review committee). B) Wisely and responsibly utilize the resources within the facility. Take care of equipment and report problems to result in a longer usage life. C) Recommends changes in practices to increase efficiency and minimize waste to manager. 7) Age Appropriate Care: Provides age-appropriate care to: 1% _Infant _Child x Adolescent x Adult x Geriatric Criteria A) Demonstrates knowledge and skills of normal growth & development necessary to provide services to the age of the patient served by the department. B) Demonstrates ability to assess and interpret age specific data to identify patient needs. C) Utilizes communication skills necessary to interpret age specific responses to service and interaction. D) Involves family or significant other in decision making related to services provided. Demonstrates ability to provide service needed for the age groups routinely served by the department assigned. 8) Specialized Care: Provides specialized care to patients at high risk for injury. Restraint Care Initiates/evaluates alternatives to restraint prior to application. Applies restraints consistent with the approved procedure. Monitors and assesses patient's response throughout the restraint period at the appropriate intervals. Provides specified patient care (toileting, skin care, hydration, feeding, etc.) on a timely basis. Provides for trail release and removal of restraint as soon as possible. Adhere to hospital policy Restraints. Pain Management Follows pain management plan of care, e.g.: repositioning, message, immobilization, etc. Reports patient complaints of pain to the nursing staff and/or physician. Evaluates and addresses pain concerns in accordance with Pain Management Policy (see hospital policy on pain management). Abuse Assessment Is aware of abuse recognition criteria and incorporates it into assessments. Reports signs of possible abuse/neglect to the physician and Risk Management, and recommends appropriate consultations (psychiatric, Social Work) for evaluation. Adhere to hospital policy on Abuse and Neglect Clinical Assessment and Reporting. 9) Assists in the day-to-day operation of the assigned department. 1-3% Criteria A) Utilizes work order entry system to report functions which need to be performed by housekeeping, maintenance and clinical engineering. B) Retrieves previously archived studies for viewing/printing as requested. C) Assists in clerical duties as required, including telephone responsibilities, processing of reports, posting/mailing of reports, filing, scheduling, etc. D) Participates in preparing and performing regular safety and infection control surveys. Reports non-compliant issues to manager/administrator and if necessary, safety or infection control director, and takes steps to correct deficiencies. DISCLAIMER: Performs other related duties as assigned or requested. Rationale for Essential Functions The performance of this function is the reason the job exists. There are limited employees among whom the performance of this function can be distributed. This function occupies a great deal of the employee's time. This function is highly specialized. Employees are hired for the skill/ability to perform this function. Failure to perform this function may have serious consequences. The function was performed by past employees and is performed by current employees. Exposure to blood borne pathogens that require the use of protective equipment Exposure to tuberculosis that requires the use of protective equipment Job Specifications Minimum Education: Echocardiography Department: Graduate of an Allied Health program in Echocardiography/Cardiac Imaging Minimum Experience: Echocardiography Department: . click apply for full job details
09/21/2026
Full time
It's more than a career, it's a calling. MO-SSM Health Saint Louis University Hospital 1201 Grand Worker Type: Regular Job Summary: Performs diagnostic ultrasound imaging studies in the echocardiography lab including Stress Echo Sonographers and/or TAVRS/procedures or holds two or more registries. Job Responsibilities and Requirements: POSITION ACCOUNTABILITIES AND PERFORMANCE CRITERIA (Percent of Time) Essential Functions: The following are essential job accountabilities and performance criteria: Position Accountabilities 1) Performs ultrasound procedures and examinations according to established department guidelines. 60-75% Criteria Echocardiology specific: Performs two dimensional, three-dimensional, m-mode, color flow, Doppler flow, ejection fraction, dobutamine and stress echocardiograms according to the Echo Lab policy and procedures manual and standards set forth by the Intersocietal Commission for Accreditation of Echocardiography Laboratories. B) Clearly communicates & explains the exam procedure to the patient and any family member present to insure understanding and patient's consent for explained test. C) Assesses patient's medical, cardiac or vascular status by taking a history before the exam. D) Assembles a chart with the patient's information and enters information into the current PACS System or Electronic Medical Record (EMR). E) Records all imaging studies (digital archive) for the Medical Director or his/her designee to review and interpret. 2) Completes patient billing to insure accurate and timely billing procedures. 5% Criteria Enters charges daily for procedures performed with no more than 1 error per week. Prints reports from PAC, Epic and On Demand. Checks each charge to ensure the right account number is used and the correct procedures are charged. 3) Supports all functions, goals and objectives of the department as well as development of any new programs. 5% Criteria A) Participate in development of new diagnostic testing procedures to be performed in the department. Participates in the evaluation of new equipment for potential purchase. B) Educates residents and other medical or technical staff in the technical aspects, indications and limitations. C) Enhances professional growth and development through annual participation in educational programs, in-services, workshops, reading current publications, on line CME through various professional organizations & manufacturers and viewing videotaped education programs. Complete required CEUs to maintain specialty certification. D) Participates in research studies that require services of the department. 4) Safety/Infection Control: Practices according to safety and infection control policies. 3-5% Criteria A) Practices universal precautions and disposes of hazardous wastes per established guidelines. Disinfects and cleans equipment according to manufacturers' guidelines and standards outlined by Infection Control and department policy, including high level disinfection (HLD). B) Maintains a safe, clean, comfortable and therapeutic environment for patients/families/employees in accordance with hospital standards. 1. Maintains clutter free environment. 2. Keeps conversations and background noise to a minimum Adheres to dress code. Properly displays ID badge worn with picture visible and above the waistline at all times. Maintains equipment in clean & proper working condition on a daily basis. Troubleshoots & corrects technical problems as needed. Contacts Clinical Engineering or manufacturer's service department (if under contract) when malfunctions occur. C) Reports risk management concerns. D) Assumes responsibility for completing all assigned annual hospital and department specific mandatory requirements. 1. Safety/Fire 2. Blood Borne Pathogens 3. Hazardous Communication 4. TB 5. Department Specific 6. Age Appropriate Care (for clinical staff only) E) Works in a constant state of alertness and safe manner. 5) Service: Provides service excellence to the customers of Saint Louis University Hospital by delivering timely, high quality care in a courteous and respectful manner. 2-5% Criteria A) Demonstrates Care and Courtesy to all patients, family members, hospital and medical staff. Demonstrate ability to relate to coworkers in a professional and respectful manner, in order to assure and promote a culture of safety B) Communicates Effectively and Maintains Confidentiality as outlined in the hospital policy. C) Demonstrates Competence and Collaboration as outlined in the hospital policy. D) Provides Cost Effective Services: Minimizes overtime by scheduling and performing patient procedures in the most efficient manner (flex time). Appropriately uses/handles equipment and orders supplies to minimize expenditures on repairs, replacement items and inventory. E) Attends regularly scheduled hospital and department meetings that support and explain the Mission of St. Louis University Hospital and its operation. 6) Performance Improvement (PI): Incorporates Quality Assessment into one's daily work. 2%-3% Criteria A) Assists in the daily collection of data for the department's Performance Improvement Program (volume indicators monthly & quality indicators are based upon department operation & requested monitoring by the procedure review committee). B) Wisely and responsibly utilize the resources within the facility. Take care of equipment and report problems to result in a longer usage life. C) Recommends changes in practices to increase efficiency and minimize waste to manager. 7) Age Appropriate Care: Provides age-appropriate care to: 1% _Infant _Child x Adolescent x Adult x Geriatric Criteria A) Demonstrates knowledge and skills of normal growth & development necessary to provide services to the age of the patient served by the department. B) Demonstrates ability to assess and interpret age specific data to identify patient needs. C) Utilizes communication skills necessary to interpret age specific responses to service and interaction. D) Involves family or significant other in decision making related to services provided. Demonstrates ability to provide service needed for the age groups routinely served by the department assigned. 8) Specialized Care: Provides specialized care to patients at high risk for injury. Restraint Care Initiates/evaluates alternatives to restraint prior to application. Applies restraints consistent with the approved procedure. Monitors and assesses patient's response throughout the restraint period at the appropriate intervals. Provides specified patient care (toileting, skin care, hydration, feeding, etc.) on a timely basis. Provides for trail release and removal of restraint as soon as possible. Adhere to hospital policy Restraints. Pain Management Follows pain management plan of care, e.g.: repositioning, message, immobilization, etc. Reports patient complaints of pain to the nursing staff and/or physician. Evaluates and addresses pain concerns in accordance with Pain Management Policy (see hospital policy on pain management). Abuse Assessment Is aware of abuse recognition criteria and incorporates it into assessments. Reports signs of possible abuse/neglect to the physician and Risk Management, and recommends appropriate consultations (psychiatric, Social Work) for evaluation. Adhere to hospital policy on Abuse and Neglect Clinical Assessment and Reporting. 9) Assists in the day-to-day operation of the assigned department. 1-3% Criteria A) Utilizes work order entry system to report functions which need to be performed by housekeeping, maintenance and clinical engineering. B) Retrieves previously archived studies for viewing/printing as requested. C) Assists in clerical duties as required, including telephone responsibilities, processing of reports, posting/mailing of reports, filing, scheduling, etc. D) Participates in preparing and performing regular safety and infection control surveys. Reports non-compliant issues to manager/administrator and if necessary, safety or infection control director, and takes steps to correct deficiencies. DISCLAIMER: Performs other related duties as assigned or requested. Rationale for Essential Functions The performance of this function is the reason the job exists. There are limited employees among whom the performance of this function can be distributed. This function occupies a great deal of the employee's time. This function is highly specialized. Employees are hired for the skill/ability to perform this function. Failure to perform this function may have serious consequences. The function was performed by past employees and is performed by current employees. Exposure to blood borne pathogens that require the use of protective equipment Exposure to tuberculosis that requires the use of protective equipment Job Specifications Minimum Education: Echocardiography Department: Graduate of an Allied Health program in Echocardiography/Cardiac Imaging Minimum Experience: Echocardiography Department: . click apply for full job details
Job Description Job Description Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for a Corporate Casualty Underwriting Director to join our Corporate North American Specialty Underwriting team based in our Plymouth, MN; New York City, NY; Chicago, IL; Boston, MA; Atlanta, GA offices on a hybrid schedule. The Corporate Casualty Underwriting Director provides corporate underwriting leadership, governance, and portfolio oversight for Casualty business, with emphasis on General Casualty (Commercial General Liability, Umbrella/Excess, Auto, and Workers Compensation), Construction Casualty, and Excess & Surplus (E&S) Casualty. Leads the development and execution of underwriting strategies that support profitable growth, portfolio performance, underwriting discipline, and effective risk management across primary and excess casualty business. Partners with business leaders and key stakeholders to ensure consistent underwriting standards, pricing adequacy, governance, and risk selection while serving as a technical authority on complex casualty exposures. Supports underwriting operations across the U.S. and collaborates with stakeholders in Canada, the UK, and Europe on U.S. written risks. Some of the Corporate Casualty Underwriting Director duties include but are not limited to: Leads casualty underwriting strategy, governance, and portfolio management to achieve profitability, growth, and risk appetite objectives. Oversees portfolio performance across Construction Casualty, E&S Casualty, Auto, Commercial General Liability, Umbrella, and Workers Compensation, including rate adequacy, attachment points, limits deployment, aggregation management, and severity trends. Partners with segment leaders to establish and maintain underwriting guidelines, referral standards, authority frameworks, and exception governance. Provides technical direction on complex casualty risks, coverage structures, and emerging exposures, including construction, and excess liability. Collaborates with Actuarial, Product, Reinsurance, Claims, Legal, Compliance, and Global Risk Management to support pricing, product development, portfolio analytics, and underwriting effectiveness. Monitors industry, legal, regulatory, and market developments and recommends underwriting actions to address emerging risks and opportunities. Directs underwriting governance activities including audits, quality reviews, referral management, and compliance with internal standards and regulatory requirements. Promotes consistency in underwriting practices through collaboration with domestic and international underwriting partners. Leads, develops, and mentors corporate underwriting team while communicating strategic priorities and performance expectations. The expertise you bring Bachelor's degree required. CPCU, ARM, MBA, JD, or other relevant professional designations preferred. Minimum 10 years of casualty underwriting experience, including significant experience in General Casualty, Construction Casualty and/or E&S Casualty. Minimum 5 years of leadership experience managing and developing underwriting professionals. Strong knowledge of casualty coverage, pricing, portfolio management, and broker distribution. Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $275,000 - $323,000, based on the factors aforementioned. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to: Comprehensive medical, dental and vision insurance with no waiting period Competitive paid time off programs 401(k) savings and annual contributions of up to 12% of annual salary Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed. Why choose Intact We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility. Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society. Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. Check out our Glassdoor reviews to see why people love working for Intact! Our promise to you Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself. In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can: Shape the future: Help us lead an insurance transformation to better protect people, businesses, and society. Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right. Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow. About Intact At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
09/21/2026
Full time
Job Description Job Description Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for a Corporate Casualty Underwriting Director to join our Corporate North American Specialty Underwriting team based in our Plymouth, MN; New York City, NY; Chicago, IL; Boston, MA; Atlanta, GA offices on a hybrid schedule. The Corporate Casualty Underwriting Director provides corporate underwriting leadership, governance, and portfolio oversight for Casualty business, with emphasis on General Casualty (Commercial General Liability, Umbrella/Excess, Auto, and Workers Compensation), Construction Casualty, and Excess & Surplus (E&S) Casualty. Leads the development and execution of underwriting strategies that support profitable growth, portfolio performance, underwriting discipline, and effective risk management across primary and excess casualty business. Partners with business leaders and key stakeholders to ensure consistent underwriting standards, pricing adequacy, governance, and risk selection while serving as a technical authority on complex casualty exposures. Supports underwriting operations across the U.S. and collaborates with stakeholders in Canada, the UK, and Europe on U.S. written risks. Some of the Corporate Casualty Underwriting Director duties include but are not limited to: Leads casualty underwriting strategy, governance, and portfolio management to achieve profitability, growth, and risk appetite objectives. Oversees portfolio performance across Construction Casualty, E&S Casualty, Auto, Commercial General Liability, Umbrella, and Workers Compensation, including rate adequacy, attachment points, limits deployment, aggregation management, and severity trends. Partners with segment leaders to establish and maintain underwriting guidelines, referral standards, authority frameworks, and exception governance. Provides technical direction on complex casualty risks, coverage structures, and emerging exposures, including construction, and excess liability. Collaborates with Actuarial, Product, Reinsurance, Claims, Legal, Compliance, and Global Risk Management to support pricing, product development, portfolio analytics, and underwriting effectiveness. Monitors industry, legal, regulatory, and market developments and recommends underwriting actions to address emerging risks and opportunities. Directs underwriting governance activities including audits, quality reviews, referral management, and compliance with internal standards and regulatory requirements. Promotes consistency in underwriting practices through collaboration with domestic and international underwriting partners. Leads, develops, and mentors corporate underwriting team while communicating strategic priorities and performance expectations. The expertise you bring Bachelor's degree required. CPCU, ARM, MBA, JD, or other relevant professional designations preferred. Minimum 10 years of casualty underwriting experience, including significant experience in General Casualty, Construction Casualty and/or E&S Casualty. Minimum 5 years of leadership experience managing and developing underwriting professionals. Strong knowledge of casualty coverage, pricing, portfolio management, and broker distribution. Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $275,000 - $323,000, based on the factors aforementioned. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to: Comprehensive medical, dental and vision insurance with no waiting period Competitive paid time off programs 401(k) savings and annual contributions of up to 12% of annual salary Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed. Why choose Intact We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility. Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society. Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. Check out our Glassdoor reviews to see why people love working for Intact! Our promise to you Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself. In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can: Shape the future: Help us lead an insurance transformation to better protect people, businesses, and society. Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right. Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow. About Intact At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
Heritage Hotels & Resorts Corporate Office
Santa Fe, New Mexico
Description: About Heritage Companies At Heritage Companies, the culture, spirit, and traditions of New Mexico shape everything we do, including how we support our teams. We're proud to offer a workplace centered on the experience of our employees, encouraging growth and upward movement across our hotels, restaurants, and destinations. Team members enjoy special perks throughout the state, from hotel and spa discounts to savings at all Heritage restaurants, ensuring every member of the Heritage family feels connected, cared for and part or something extraordinary. Why This Role Matters We are seeking a bilingual Corporate Human Resources Manager based in Santa Fe, New Mexico, who thrives in a hospitality environment and leads with a strong service heart. This role serves as a visible, hands-on partner to Santa Fe operational leaders, the Corporate Director of Human Resources, and team members across Heritage Companies. The Corporate Human Resources Manager supports the full employee lifecycle while ensuring HR programs, policies, and practices reflect our core values, comply with employment laws, and strengthen the employee experience. The ideal candidate is fluent in both English and Spanish and comfortable working directly with employees and leaders at all levels. This position balances strategic workforce planning, employee relations, and compliance oversight with a consistent presence across our Santa Fe properties, building trust, supporting leaders in the field, and helping create workplaces where team members feel supported, engaged, and empowered to deliver exceptional guest experiences. What You'll Do Serve as a trusted advisor to managers and employees on employee relations matters. Support performance management processes, coaching leaders on feedback, discipline, and development. Investigate and resolve employee concerns in a fair, timely, and legally compliant manner. Maintain accurate employee records in HRIS systems. Ensure compliance with federal, state, and local employment laws (FLSA, FMLA, ADA, ACA, EEO, etc.). Develop, maintain, and communicate HR policies and procedures. Support audits, reporting, and regulatory filings as required. Support leadership development, training programs, and succession planning. Promote employee engagement, recognition, and retention initiatives. Partner with senior leadership, fellow Corporate HR Managers & the Corporate Director of HR to align HR strategies with organizational objectives. Provide guidance on workforce planning, organizational design, and change management. Supports compensation and benefits processes, including merit and bonus cycles, benchmarking, internal equity, and vendor coordination. Analyze HR metrics and trends to inform decision-making and continuous improvement. Travel regularly by automobile to multiple Heritage properties throughout the State of New Mexico to support HR operations, employee relations, training, compliance, and leadership initiatives. Maintain a high level of positive and professional approach with employees, coworkers, and guests. Work closely with management and employees across the portfolio to improve work relationships, build morale, and increase productivity and retention. Assist team building activities and morale building projects for the company. Always maintain confidentiality of Human Resources information. Performs other related duties as assigned. Why You'll Love Working With Us Competitive pay and comprehensive benefits including a 25% match for 401k! Generous employee discounts across Heritage Hotels, restaurants, spa and retail! Free employee parking! Support the 2nd largest private employer in New Mexico! Make a direct impact on employee wellbeing across our portfolios! Growth and development opportunities! Inclusive, people-first culture! HC10 Requirements: High school degree or equivalent is required. SHRM-CP / SHRM-SCP or PHR / SPHR preferred but not required. Bachelor's degree in Human Resources, Business Administration, or related field preferred. 3+ years of progressive HR experience. Corporate, multi-location, or high-growth environment experience preferred. Experience working with Paylocity or other HRIS systems preferred. Strong knowledge of employment law and HR best practices. Excellent interpersonal, communication, and conflict-resolution skills. Ability to handle sensitive information with discretion and professionalism. Strong organizational skills with the ability to manage multiple priorities. Proficiency in HRIS platforms, Google Workspace, and other reporting tools. Maintain a valid driver's license and meet company insurability requirements, as driving is an essential function of this role. Bilingual (English/Spanish) skills preferred, but not required. Compensation details: 0 Yearly Salary PIee1ef8f737b6-3883
09/21/2026
Full time
Description: About Heritage Companies At Heritage Companies, the culture, spirit, and traditions of New Mexico shape everything we do, including how we support our teams. We're proud to offer a workplace centered on the experience of our employees, encouraging growth and upward movement across our hotels, restaurants, and destinations. Team members enjoy special perks throughout the state, from hotel and spa discounts to savings at all Heritage restaurants, ensuring every member of the Heritage family feels connected, cared for and part or something extraordinary. Why This Role Matters We are seeking a bilingual Corporate Human Resources Manager based in Santa Fe, New Mexico, who thrives in a hospitality environment and leads with a strong service heart. This role serves as a visible, hands-on partner to Santa Fe operational leaders, the Corporate Director of Human Resources, and team members across Heritage Companies. The Corporate Human Resources Manager supports the full employee lifecycle while ensuring HR programs, policies, and practices reflect our core values, comply with employment laws, and strengthen the employee experience. The ideal candidate is fluent in both English and Spanish and comfortable working directly with employees and leaders at all levels. This position balances strategic workforce planning, employee relations, and compliance oversight with a consistent presence across our Santa Fe properties, building trust, supporting leaders in the field, and helping create workplaces where team members feel supported, engaged, and empowered to deliver exceptional guest experiences. What You'll Do Serve as a trusted advisor to managers and employees on employee relations matters. Support performance management processes, coaching leaders on feedback, discipline, and development. Investigate and resolve employee concerns in a fair, timely, and legally compliant manner. Maintain accurate employee records in HRIS systems. Ensure compliance with federal, state, and local employment laws (FLSA, FMLA, ADA, ACA, EEO, etc.). Develop, maintain, and communicate HR policies and procedures. Support audits, reporting, and regulatory filings as required. Support leadership development, training programs, and succession planning. Promote employee engagement, recognition, and retention initiatives. Partner with senior leadership, fellow Corporate HR Managers & the Corporate Director of HR to align HR strategies with organizational objectives. Provide guidance on workforce planning, organizational design, and change management. Supports compensation and benefits processes, including merit and bonus cycles, benchmarking, internal equity, and vendor coordination. Analyze HR metrics and trends to inform decision-making and continuous improvement. Travel regularly by automobile to multiple Heritage properties throughout the State of New Mexico to support HR operations, employee relations, training, compliance, and leadership initiatives. Maintain a high level of positive and professional approach with employees, coworkers, and guests. Work closely with management and employees across the portfolio to improve work relationships, build morale, and increase productivity and retention. Assist team building activities and morale building projects for the company. Always maintain confidentiality of Human Resources information. Performs other related duties as assigned. Why You'll Love Working With Us Competitive pay and comprehensive benefits including a 25% match for 401k! Generous employee discounts across Heritage Hotels, restaurants, spa and retail! Free employee parking! Support the 2nd largest private employer in New Mexico! Make a direct impact on employee wellbeing across our portfolios! Growth and development opportunities! Inclusive, people-first culture! HC10 Requirements: High school degree or equivalent is required. SHRM-CP / SHRM-SCP or PHR / SPHR preferred but not required. Bachelor's degree in Human Resources, Business Administration, or related field preferred. 3+ years of progressive HR experience. Corporate, multi-location, or high-growth environment experience preferred. Experience working with Paylocity or other HRIS systems preferred. Strong knowledge of employment law and HR best practices. Excellent interpersonal, communication, and conflict-resolution skills. Ability to handle sensitive information with discretion and professionalism. Strong organizational skills with the ability to manage multiple priorities. Proficiency in HRIS platforms, Google Workspace, and other reporting tools. Maintain a valid driver's license and meet company insurability requirements, as driving is an essential function of this role. Bilingual (English/Spanish) skills preferred, but not required. Compensation details: 0 Yearly Salary PIee1ef8f737b6-3883
