Job Description: Overview: Pay rate is $16.50 per hour, comprehensive medical, dental, vision and 401k available!This role is on site at our call center. There is a gym and cafeteria in the building.The Reservationists is responsible for fulfilling all of the reservations responsibilities of the Contractor. Responsibilities: Responsibilities:Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations Following the established script to ensure proper trip bookings Checking eligibility status of customer and trip(s) being requested Verifying that trips are within the service area using available tools Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service Responding to "Where's my Ride" inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch. Working with dispatchers and schedulers to resolve any issues, including recoding of denials Other duties as assigned. Qualifications: Qualifications:Must be able to work shifts or flexible work schedules as needed.100% of work is accomplished indoors and in air conditioned or well ventilated facilitiesWork is accomplished in an office or in a cubicle space equipped with a telephone and computer.Must submit to drug testing and a background checkThe employee is generally subjected to long periods spent sitting, typing, or looking at a computerEducation, Licensing, and Certifications:High school diploma or equivalent, such as GED, requiredExperience Preferred:1 year or more of customer service experience preferred.Skills and Knowledge Required: Ability to read, comprehend and understand mapsAbility to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routesBasic math, writing, and computer skillsAbility to communicate via telephone with clear speech and a pleasant phone manner Pre-Employment Requirements:Must submit to drug testing and a background checkPhysical Requirements:Must be able to work shifts or flexible work schedules as needed.100% of work is accomplished indoors and in air conditioned or well ventilated facilitiesWork is accomplished in an office or in a cubicle space equipped with a telephone and computer.The employee is generally subjected to long periods spent sitting, typing, or looking at a computerAbout Transdev: Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: free workplaceIf based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
01/29/2023
Full time
Job Description: Overview: Pay rate is $16.50 per hour, comprehensive medical, dental, vision and 401k available!This role is on site at our call center. There is a gym and cafeteria in the building.The Reservationists is responsible for fulfilling all of the reservations responsibilities of the Contractor. Responsibilities: Responsibilities:Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations Following the established script to ensure proper trip bookings Checking eligibility status of customer and trip(s) being requested Verifying that trips are within the service area using available tools Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service Responding to "Where's my Ride" inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch. Working with dispatchers and schedulers to resolve any issues, including recoding of denials Other duties as assigned. Qualifications: Qualifications:Must be able to work shifts or flexible work schedules as needed.100% of work is accomplished indoors and in air conditioned or well ventilated facilitiesWork is accomplished in an office or in a cubicle space equipped with a telephone and computer.Must submit to drug testing and a background checkThe employee is generally subjected to long periods spent sitting, typing, or looking at a computerEducation, Licensing, and Certifications:High school diploma or equivalent, such as GED, requiredExperience Preferred:1 year or more of customer service experience preferred.Skills and Knowledge Required: Ability to read, comprehend and understand mapsAbility to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routesBasic math, writing, and computer skillsAbility to communicate via telephone with clear speech and a pleasant phone manner Pre-Employment Requirements:Must submit to drug testing and a background checkPhysical Requirements:Must be able to work shifts or flexible work schedules as needed.100% of work is accomplished indoors and in air conditioned or well ventilated facilitiesWork is accomplished in an office or in a cubicle space equipped with a telephone and computer.The employee is generally subjected to long periods spent sitting, typing, or looking at a computerAbout Transdev: Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: free workplaceIf based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
Job Description: Overview: Pay rate is $16.50 per hour, comprehensive medical, dental, vision and 401k available!This role is on site at our call center. There is a gym and cafeteria in the building.The Reservationists is responsible for fulfilling all of the reservations responsibilities of the Contractor. Responsibilities: Responsibilities:Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations Following the established script to ensure proper trip bookings Checking eligibility status of customer and trip(s) being requested Verifying that trips are within the service area using available tools Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service Responding to "Where's my Ride" inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch. Working with dispatchers and schedulers to resolve any issues, including recoding of denials Other duties as assigned. Qualifications: Qualifications:Must be able to work shifts or flexible work schedules as needed.100% of work is accomplished indoors and in air conditioned or well ventilated facilitiesWork is accomplished in an office or in a cubicle space equipped with a telephone and computer.Must submit to drug testing and a background checkThe employee is generally subjected to long periods spent sitting, typing, or looking at a computerEducation, Licensing, and Certifications:High school diploma or equivalent, such as GED, requiredExperience Preferred:1 year or more of customer service experience preferred.Skills and Knowledge Required: Ability to read, comprehend and understand mapsAbility to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routesBasic math, writing, and computer skillsAbility to communicate via telephone with clear speech and a pleasant phone manner Pre-Employment Requirements:Must submit to drug testing and a background checkPhysical Requirements:Must be able to work shifts or flexible work schedules as needed.100% of work is accomplished indoors and in air conditioned or well ventilated facilitiesWork is accomplished in an office or in a cubicle space equipped with a telephone and computer.The employee is generally subjected to long periods spent sitting, typing, or looking at a computerAbout Transdev: Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: free workplaceIf based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
01/29/2023
Full time
Job Description: Overview: Pay rate is $16.50 per hour, comprehensive medical, dental, vision and 401k available!This role is on site at our call center. There is a gym and cafeteria in the building.The Reservationists is responsible for fulfilling all of the reservations responsibilities of the Contractor. Responsibilities: Responsibilities:Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations Following the established script to ensure proper trip bookings Checking eligibility status of customer and trip(s) being requested Verifying that trips are within the service area using available tools Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service Responding to "Where's my Ride" inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch. Working with dispatchers and schedulers to resolve any issues, including recoding of denials Other duties as assigned. Qualifications: Qualifications:Must be able to work shifts or flexible work schedules as needed.100% of work is accomplished indoors and in air conditioned or well ventilated facilitiesWork is accomplished in an office or in a cubicle space equipped with a telephone and computer.Must submit to drug testing and a background checkThe employee is generally subjected to long periods spent sitting, typing, or looking at a computerEducation, Licensing, and Certifications:High school diploma or equivalent, such as GED, requiredExperience Preferred:1 year or more of customer service experience preferred.Skills and Knowledge Required: Ability to read, comprehend and understand mapsAbility to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routesBasic math, writing, and computer skillsAbility to communicate via telephone with clear speech and a pleasant phone manner Pre-Employment Requirements:Must submit to drug testing and a background checkPhysical Requirements:Must be able to work shifts or flexible work schedules as needed.100% of work is accomplished indoors and in air conditioned or well ventilated facilitiesWork is accomplished in an office or in a cubicle space equipped with a telephone and computer.The employee is generally subjected to long periods spent sitting, typing, or looking at a computerAbout Transdev: Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: free workplaceIf based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
Is customer service and multi-tasking part of your skill set? Ready to make an impact on your community and leave work feeling like you made a difference? Looking for a position in a company that feels like family? Do you enjoy working autonomously yet still being a part of a strong team? Ready to put your patience and adaptability to work? Did you answer yes to any of these questions? If so, then Via Mobility may be the place for you. Being a Reservationist has its Advantages You will work with other dedicated professionals who share your passion for helping individuals in need. We offer: A fun and supportive environment A role where you can interact and make a difference in a life Opportunities for growth within the organization The ability to bring your dog to work with you! Employee Discounts including Verizon Wireless, Boulder Rec Center and more The Reservationist performs a variety of customer service duties, including data entry, answering phones, receiving, and communicating information and performing other technical and administrative functions, as required. The primary goal of this role is to provide information in a timely and efficient manner. Starting pay for the role is $17.00 per hour (additional 50 cents if bilingual- English/Spanish). Schedule: Monday-Friday; 8 am-4:30 pm Qualifications for the Reservationist / Dispatcher: High School Diploma or GED Positive customer relations skills, including good decision-making and problem-solving skills Ability to communicate effectively, both orally and in writing Ability to establish and maintain positive and effective working relationships with employees and the general public Knowledge of or ability to learn the Denver Metro area and other transportation providers as potential referrals Knowledge of occupational hazards and safety practices and procedures Ability to work independently Ability to sit at a desk for long periods of time Full range of sense of hearing Full range of speech, including audibility, annunciation and projection Use of hands (manual dexterity) for office and communications equipment controls and paperwork Ability to multi-task Competent computer skills Bilingual (English/Spanish) is strongly preferred Keywords: telecommunicator, receptionist, scheduling, reservation manager, administrative, transportation Competitive Benefits for the Reservationist / Dispatcher Paid Training! Paid Time-Off! Guaranteed wage increases every year! Medical, Dental, Vision, Flexible Spending Account Employer paid Life Insurance 403b Retirement Plan Employee Assistance Program Employee assistance Program Access to Pet Insurance discounts Special employee only discounts Credit Union Memberships Public Service Loan Forgiveness (PSLF) Program Stability and longevity with a growing, sustainable, and innovative company Learn more about why we are a great place to work: About Via Mobility We are a vibrant, accomplished nonprofit with a culture built on four key values - teamwork, honesty, integrity and a passion for helping others. Via team members have a common goal: to provide our clients with mobility and transportation options that enhance a quality of life, self-sufficiency, and access to the community. Since 1979, Via has helped tens of thousands of seniors and people with disabilities live more independent lives. We also serve our community through volunteer driver training programs, disability awareness education and advocacy, human service collaborations and partnerships, community transit offerings and contracting capabilities. We are an Equal Opportunity Employer (EOE) PI
09/19/2021
Full time
Is customer service and multi-tasking part of your skill set? Ready to make an impact on your community and leave work feeling like you made a difference? Looking for a position in a company that feels like family? Do you enjoy working autonomously yet still being a part of a strong team? Ready to put your patience and adaptability to work? Did you answer yes to any of these questions? If so, then Via Mobility may be the place for you. Being a Reservationist has its Advantages You will work with other dedicated professionals who share your passion for helping individuals in need. We offer: A fun and supportive environment A role where you can interact and make a difference in a life Opportunities for growth within the organization The ability to bring your dog to work with you! Employee Discounts including Verizon Wireless, Boulder Rec Center and more The Reservationist performs a variety of customer service duties, including data entry, answering phones, receiving, and communicating information and performing other technical and administrative functions, as required. The primary goal of this role is to provide information in a timely and efficient manner. Starting pay for the role is $17.00 per hour (additional 50 cents if bilingual- English/Spanish). Schedule: Monday-Friday; 8 am-4:30 pm Qualifications for the Reservationist / Dispatcher: High School Diploma or GED Positive customer relations skills, including good decision-making and problem-solving skills Ability to communicate effectively, both orally and in writing Ability to establish and maintain positive and effective working relationships with employees and the general public Knowledge of or ability to learn the Denver Metro area and other transportation providers as potential referrals Knowledge of occupational hazards and safety practices and procedures Ability to work independently Ability to sit at a desk for long periods of time Full range of sense of hearing Full range of speech, including audibility, annunciation and projection Use of hands (manual dexterity) for office and communications equipment controls and paperwork Ability to multi-task Competent computer skills Bilingual (English/Spanish) is strongly preferred Keywords: telecommunicator, receptionist, scheduling, reservation manager, administrative, transportation Competitive Benefits for the Reservationist / Dispatcher Paid Training! Paid Time-Off! Guaranteed wage increases every year! Medical, Dental, Vision, Flexible Spending Account Employer paid Life Insurance 403b Retirement Plan Employee Assistance Program Employee assistance Program Access to Pet Insurance discounts Special employee only discounts Credit Union Memberships Public Service Loan Forgiveness (PSLF) Program Stability and longevity with a growing, sustainable, and innovative company Learn more about why we are a great place to work: About Via Mobility We are a vibrant, accomplished nonprofit with a culture built on four key values - teamwork, honesty, integrity and a passion for helping others. Via team members have a common goal: to provide our clients with mobility and transportation options that enhance a quality of life, self-sufficiency, and access to the community. Since 1979, Via has helped tens of thousands of seniors and people with disabilities live more independent lives. We also serve our community through volunteer driver training programs, disability awareness education and advocacy, human service collaborations and partnerships, community transit offerings and contracting capabilities. We are an Equal Opportunity Employer (EOE) PI
