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Job Title: Order Management Assistant/Data Entry Pay Rate: $18.50 Start Date: ASAP, Hiring Immediately 1st shift Order Management Clerks Needed ASAP!! $18.50/per hour for a well-known industry leader in the manufacturing and distribution of Medical/Laboratory equipment in the city of Torrance, CA. Order Management Assistant performs a variety of order management transactions. Resolves customer inquiries while providing efficient and courteous service through processing orders by mail, EDI, telephone or fax. Essential Job Functions Order Management Assistant/Data Entry Activities · Responsible for processing all customer orders by telephone, EDI, mail or fax within internal guidelines. · Provides pricing and availability to customers using available data, price lists and related information. · Resolves customer requests for adjustments in orders or billing. · Monitors delivery dates and notifies customers of delays. · Verifies stock availability and enters orders for shipment of product. · Provides as liaison between customers and various internal departments. · Provides internal support to all sales area managers. · Monitors customer questions and complaints. · Maintains appropriate order files and records. · Confers with supervisor concerning the resolution of the most difficult cases. · Performs other related duties as assigned by management. Order Management Assistant/Data Entry Other Activities · Maintains good communications both inside and outside of the Company. · Compiles statistics and prepares various reports for management as requested. Order Management Assistant/Data Entry Essential Job Requirements Education High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Order Management Assistant/Data Entry Experience & Minimum Qualifications · One - two years of previous customer service/order management related experience in a corporate environment. · Ability to type 40 wpm with few or no errors. · Ability to verbally respond to customer inquiries in person or over the phone. · Ability to read, carry out simple instructions, comprehend short correspondence and memos. · Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. · Ability to get along well with diverse personalities. Must be tactful, mature and flexible. · Ability to use a personal computer and software for business applications such as word processing, financial spreadsheets and database programs. Additional Info of the Order Management Clerk : · Ask about our $100 Referral bonus Helpmates Helpmates goes beyond placing you at a job, as we assess your skills, your interests, and determine the best culture and fit to showcase your unique talents. We've been working with top employers across Southern California for over 40 years, and as a result, we have access to unique career opportunities you won't find anywhere else. "Helpmates has always been willing to work personally alongside our site management team to promote understanding and competence for both the quality of our products and the safety of our production teams. I value and appreciate my relationship with Helpmates and recommend them to any organization with staffing needs." - Helpmates Client "Helpmates responded very quickly to my application. The whole process, from hiring to getting sent to the company to work for was very quick and painless. I also liked that helpmates sent a representative out to check on us while we were at our new workplaces." - Helpmates Specialist Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).