At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together This Sales Leadership position is responsible for achieving membership, revenue and profitability objectives for the Georgia and Alabama Health plan for employer groups from 2-5000 employees. This leader's responsibility includes leading the Sales Staff and managing the distribution channel of the company's products and services of our core Medical, Specialty and Rx business. This role will lead the development and execution of the annual sales Market Business Plan for Small Business and Key Accounts segment. The VP of Sales for Small Business and Key Accounts must communicate a compelling vision for growth to their team, help them understand their role and responsibilities in its achievement and build a culture of enthusiasm and accountability for execution. Navigate a highly matrixed organization to coordinate its resources in creating strategies to meet/exceed growth and financial performance goals. This person will work in close coordination with peers from other market segments (i.e. Small Business) and business units in development of market strategies. This role leads Sales teams to execute on the market strategies. The role requires development of best practices and performance strategies for the market. Position is responsible for development and management of the market's Small Business & Key Account business plan; advance sales medical and specialty pipeline development and enhancing targeted broker/consultant communications for the market. The role requires development of differentiated messages for each line of business/segment, RFP responses and external presentations using UnitedHealthcare resources. This position can interface and influence with sophisticated prospects, plan sponsors and external consultants to determine and deliver on customized solutions. This role includes responsibility for collaboration and partnership with the VP of Account Management for existing Small Business & Key Account clients. This position follows a hybrid schedule with three in-office days per week Primary Responsibilities: Designs and implements sales strategies for all products and platforms for both UHC and TPA business Establishes management and control processes for proposals, RFP and all quote activity Develops unique strategies and best practices and works to implement those based on local market conditions Balance growth and profitability to achieve maximum short-term and long-term market objectives Recruits, leads, develops, retains and organizes the sales team with an emphasis on achieving targets Maximize team efficiency and develop new team constructs in a rapidly changing environment Develops long-term strategic direction for the entire sales team Accountability for executing sales strategy to attain business results Monitors on-going business plan performance throughout the year Development of broker compensation and incentive programs to drive partner performance and achieve health plan goals. Continuously assess if programs are effective, recommend and execute on changes as needed Possesses expert consultative skills Determines business solutions that align with the goals of the organization Possesses solid communication skills, both written and verbal Drives strategy and improvement of HP NPS score Deploying strategies around EHCV Visibility in the community Capable leader of membership forecasting Relationship Building Perceived as a leader in the market and potentially the region as well as to external market and within UnitedHealthcare. Possesses the ability to build and maintain solid internal relationships and works well in cross-functional teams and with matrix partners. Has demonstrated aptitude to build trusting relationships. Solid consultative sales skills. Has ability to move a prospect through the Key Account sales process. Ability to present solid and persuasive arguments for consideration. Solid presentation skills using company incorporated techniques. Personal involvement in developing large, strategic prospective clients and personal relationships with the C-suite within our largest clients Influence Skills Ability to influence and negotiate complex situations. Ability to influence sophisticated customers and brokers/consultants. Ability to orchestrate and lead a diverse and complex team sale. Ability to develop effective plans for achieving the goals of the organization. Ability to develop trusted relationships with leaders of internal UHC functional areas and appropriately influence their support for the local markets Product Knowledge Detailed understanding of UnitedHealthcare products, platforms, services and solutions including ancillary product lines. This role will influence new product development and will identify new products that will drive profitable growth for the organization Healthcare Knowledge In-depth industry healthcare knowledge understands important trends. Working knowledge of medical and pharmacy management, clinical operations and network management strategies. Strives to understand goals, operating principles, strategies and competitive position of UnitedHealthcare Financial and Underwriting Understands financing methodologies and strategies. Thorough knowledge of underwriting principles and practices. Can explain and justify financial projections for all product funding types. Understands the drivers of administrative costs and plan liabilities. Develop tightly collaborative, trust-based relationships with underwriting leadership to jointly make the best decisions to profitably grow the business over time Internal Operations and Capabilities Understands company's data and reporting capabilities. Ability to navigate internal departments to produce positive service results for clients and the company. Must be able to maintain extensive knowledge of internal resources, roles/responsibilities and processes Personal Attributes Consistent performer. Ability to team/partner with key stakeholders, internally and externally. Solid leadership skills and ability to lead teams, while executing on the UHC culture. Highly effective strategic planning abilities. Consistently demonstrates flexibility, resiliency, and self-awareness. Exhibits a high level of emotional intelligence. Excellent planning and organization skills. Complex problem-solving ability. Ability to multi-task; ability to quickly grasp new ideas and products. Very solid communication skills (written & verbal). Challenger of the status quo to lead and influence the market for the benefit of our customers and distributors You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Sales Insurance License maintained by law 8+ years of successful healthcare insurance sales experience 5+ years of successful sales management experience, possessing a solid track record in establishing results-oriented sales environment 5+ years proven experience with all financing methodologies and strategies (fully insured, self-funded, level- funded) Demonstrated experience assessing talent and addressing development needs Demonstrated experience in selling or managing a sales team responsible for employer groups from 2-5000+ Demonstrated success managing broker/consultant relationships and geographical assignments Ability to travel as required, up to 50% Driver's License and access to reliable transportation All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $130,000 to $240,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes . click apply for full job details
12/08/2025
Full time
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together This Sales Leadership position is responsible for achieving membership, revenue and profitability objectives for the Georgia and Alabama Health plan for employer groups from 2-5000 employees. This leader's responsibility includes leading the Sales Staff and managing the distribution channel of the company's products and services of our core Medical, Specialty and Rx business. This role will lead the development and execution of the annual sales Market Business Plan for Small Business and Key Accounts segment. The VP of Sales for Small Business and Key Accounts must communicate a compelling vision for growth to their team, help them understand their role and responsibilities in its achievement and build a culture of enthusiasm and accountability for execution. Navigate a highly matrixed organization to coordinate its resources in creating strategies to meet/exceed growth and financial performance goals. This person will work in close coordination with peers from other market segments (i.e. Small Business) and business units in development of market strategies. This role leads Sales teams to execute on the market strategies. The role requires development of best practices and performance strategies for the market. Position is responsible for development and management of the market's Small Business & Key Account business plan; advance sales medical and specialty pipeline development and enhancing targeted broker/consultant communications for the market. The role requires development of differentiated messages for each line of business/segment, RFP responses and external presentations using UnitedHealthcare resources. This position can interface and influence with sophisticated prospects, plan sponsors and external consultants to determine and deliver on customized solutions. This role includes responsibility for collaboration and partnership with the VP of Account Management for existing Small Business & Key Account clients. This position follows a hybrid schedule with three in-office days per week Primary Responsibilities: Designs and implements sales strategies for all products and platforms for both UHC and TPA business Establishes management and control processes for proposals, RFP and all quote activity Develops unique strategies and best practices and works to implement those based on local market conditions Balance growth and profitability to achieve maximum short-term and long-term market objectives Recruits, leads, develops, retains and organizes the sales team with an emphasis on achieving targets Maximize team efficiency and develop new team constructs in a rapidly changing environment Develops long-term strategic direction for the entire sales team Accountability for executing sales strategy to attain business results Monitors on-going business plan performance throughout the year Development of broker compensation and incentive programs to drive partner performance and achieve health plan goals. Continuously assess if programs are effective, recommend and execute on changes as needed Possesses expert consultative skills Determines business solutions that align with the goals of the organization Possesses solid communication skills, both written and verbal Drives strategy and improvement of HP NPS score Deploying strategies around EHCV Visibility in the community Capable leader of membership forecasting Relationship Building Perceived as a leader in the market and potentially the region as well as to external market and within UnitedHealthcare. Possesses the ability to build and maintain solid internal relationships and works well in cross-functional teams and with matrix partners. Has demonstrated aptitude to build trusting relationships. Solid consultative sales skills. Has ability to move a prospect through the Key Account sales process. Ability to present solid and persuasive arguments for consideration. Solid presentation skills using company incorporated techniques. Personal involvement in developing large, strategic prospective clients and personal relationships with the C-suite within our largest clients Influence Skills Ability to influence and negotiate complex situations. Ability to influence sophisticated customers and brokers/consultants. Ability to orchestrate and lead a diverse and complex team sale. Ability to develop effective plans for achieving the goals of the organization. Ability to develop trusted relationships with leaders of internal UHC functional areas and appropriately influence their support for the local markets Product Knowledge Detailed understanding of UnitedHealthcare products, platforms, services and solutions including ancillary product lines. This role will influence new product development and will identify new products that will drive profitable growth for the organization Healthcare Knowledge In-depth industry healthcare knowledge understands important trends. Working knowledge of medical and pharmacy management, clinical operations and network management strategies. Strives to understand goals, operating principles, strategies and competitive position of UnitedHealthcare Financial and Underwriting Understands financing methodologies and strategies. Thorough knowledge of underwriting principles and practices. Can explain and justify financial projections for all product funding types. Understands the drivers of administrative costs and plan liabilities. Develop tightly collaborative, trust-based relationships with underwriting leadership to jointly make the best decisions to profitably grow the business over time Internal Operations and Capabilities Understands company's data and reporting capabilities. Ability to navigate internal departments to produce positive service results for clients and the company. Must be able to maintain extensive knowledge of internal resources, roles/responsibilities and processes Personal Attributes Consistent performer. Ability to team/partner with key stakeholders, internally and externally. Solid leadership skills and ability to lead teams, while executing on the UHC culture. Highly effective strategic planning abilities. Consistently demonstrates flexibility, resiliency, and self-awareness. Exhibits a high level of emotional intelligence. Excellent planning and organization skills. Complex problem-solving ability. Ability to multi-task; ability to quickly grasp new ideas and products. Very solid communication skills (written & verbal). Challenger of the status quo to lead and influence the market for the benefit of our customers and distributors You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Sales Insurance License maintained by law 8+ years of successful healthcare insurance sales experience 5+ years of successful sales management experience, possessing a solid track record in establishing results-oriented sales environment 5+ years proven experience with all financing methodologies and strategies (fully insured, self-funded, level- funded) Demonstrated experience assessing talent and addressing development needs Demonstrated experience in selling or managing a sales team responsible for employer groups from 2-5000+ Demonstrated success managing broker/consultant relationships and geographical assignments Ability to travel as required, up to 50% Driver's License and access to reliable transportation All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $130,000 to $240,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes . click apply for full job details
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Job Description Summary: Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. Job Description: The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. Key Responsibilities/Qualifications: Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. Stay knowledgeable of competition and important emerging technologies and standards. Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. Skills, Knowledge, Experience & Education At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: Preferred, BA/BS in Engineering or Business/Operational Management 7-10+ years of progressive functional experience, within a complex global company. 5+ years of leadership experience in a 24/7 environment Strong Business and Financial Acumen Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. Other Suitability Factors We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a capacity for complexity and temperament that includes: A very mature individual with the right balance of confidence and humility. Process oriented while also strongly developing and relying on interpersonal relationships across the company Executive presence and ability to connect equally well upwards, downwards and sideways in the organization Self-motivated and driven towards excellence A high level of EQ to be able to manage across a large team with significant diversity Ability to distinguish between and prioritizing urgent and important issues Situational awareness and complex decision-making ability appropriate for the situation Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at , option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
12/08/2025
Full time
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Job Description Summary: Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. Job Description: The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. Key Responsibilities/Qualifications: Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. Stay knowledgeable of competition and important emerging technologies and standards. Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. Skills, Knowledge, Experience & Education At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: Preferred, BA/BS in Engineering or Business/Operational Management 7-10+ years of progressive functional experience, within a complex global company. 5+ years of leadership experience in a 24/7 environment Strong Business and Financial Acumen Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. Other Suitability Factors We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a capacity for complexity and temperament that includes: A very mature individual with the right balance of confidence and humility. Process oriented while also strongly developing and relying on interpersonal relationships across the company Executive presence and ability to connect equally well upwards, downwards and sideways in the organization Self-motivated and driven towards excellence A high level of EQ to be able to manage across a large team with significant diversity Ability to distinguish between and prioritizing urgent and important issues Situational awareness and complex decision-making ability appropriate for the situation Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at , option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Job Description Summary: Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. Job Description: The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. Key Responsibilities/Qualifications: Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. Stay knowledgeable of competition and important emerging technologies and standards. Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. Skills, Knowledge, Experience & Education At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: Preferred, BA/BS in Engineering or Business/Operational Management 7-10+ years of progressive functional experience, within a complex global company. 5+ years of leadership experience in a 24/7 environment Strong Business and Financial Acumen Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. Other Suitability Factors We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a capacity for complexity and temperament that includes: A very mature individual with the right balance of confidence and humility. Process oriented while also strongly developing and relying on interpersonal relationships across the company Executive presence and ability to connect equally well upwards, downwards and sideways in the organization Self-motivated and driven towards excellence A high level of EQ to be able to manage across a large team with significant diversity Ability to distinguish between and prioritizing urgent and important issues Situational awareness and complex decision-making ability appropriate for the situation Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at , option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
12/08/2025
Full time
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Job Description Summary: Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. Job Description: The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. Key Responsibilities/Qualifications: Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. Stay knowledgeable of competition and important emerging technologies and standards. Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. Skills, Knowledge, Experience & Education At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: Preferred, BA/BS in Engineering or Business/Operational Management 7-10+ years of progressive functional experience, within a complex global company. 5+ years of leadership experience in a 24/7 environment Strong Business and Financial Acumen Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. Other Suitability Factors We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a capacity for complexity and temperament that includes: A very mature individual with the right balance of confidence and humility. Process oriented while also strongly developing and relying on interpersonal relationships across the company Executive presence and ability to connect equally well upwards, downwards and sideways in the organization Self-motivated and driven towards excellence A high level of EQ to be able to manage across a large team with significant diversity Ability to distinguish between and prioritizing urgent and important issues Situational awareness and complex decision-making ability appropriate for the situation Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at , option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
12/08/2025
Full time
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
12/07/2025
Full time
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
12/07/2025
Full time
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
12/07/2025
Full time
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
12/07/2025
Full time
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
12/07/2025
Full time
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated). Identifies and evaluates internal and external issues of strategic importance to a product line. Demonstrates executive-level thought leadership, strategy development, and financial and operational planning. Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects. Oversees the development and implementation of functional policies, procedures and guidelines. Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities. Engages with and represents USAA with external partners as appropriate. Works with internal partners to establish appropriate controls within operational area. Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives. Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results. Hires, develops, and coaches claims leaders for results delivery. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience in developing P&C business solutions to include building a business case, creating influence and delivering results. Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence leaders across multiple disciplines and executive levels. Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan. Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling. Experience using data insights and making recommendations decision-makers. What sets you apart: Accomplished leader with expertise building a large contact center Advanced technology skills using AI or IVR technology in a contact center environment Experience building, developing, and growing teams through transformation and modernization Strategic leadership skills focused on modernization Experience utilizing data and insights to understand staffing requirements, productivity and workload standards What we offer: Compensation: The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated). Identifies and evaluates internal and external issues of strategic importance to a product line. Demonstrates executive-level thought leadership, strategy development, and financial and operational planning. Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects. Oversees the development and implementation of functional policies, procedures and guidelines. Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities. Engages with and represents USAA with external partners as appropriate. Works with internal partners to establish appropriate controls within operational area. Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives. Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results. Hires, develops, and coaches claims leaders for results delivery. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience in developing P&C business solutions to include building a business case, creating influence and delivering results. Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence leaders across multiple disciplines and executive levels. Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan. Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling. Experience using data insights and making recommendations decision-makers. What sets you apart: Accomplished leader with expertise building a large contact center Advanced technology skills using AI or IVR technology in a contact center environment Experience building, developing, and growing teams through transformation and modernization Strategic leadership skills focused on modernization Experience utilizing data and insights to understand staffing requirements, productivity and workload standards What we offer: Compensation: The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Union's marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit union's visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit union's brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management • Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. • Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. • Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. • Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. • Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support • Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. • Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. • Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. • Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing • Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. • Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. • Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. • Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management • Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. • Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. • Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management • Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. • Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. • Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. • Leads the development, deployment, and implementation of BluPeak's marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting • Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. • Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. • Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support • Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. • Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. • Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. • Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support • Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. • Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. • Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeak's policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS • Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. • Ability to effectively coordinate efforts through a diverse internal and external team • Ability to analyze data to identify key findings. • Superior project management, planning and organizational skills. • Strong team player with the ability to adapt to an ever-changing, organic environment • Must be hands-on with all facets of the job. • Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Union's receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PI103e0badd5-
12/05/2025
Full time
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Union's marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit union's visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit union's brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management • Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. • Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. • Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. • Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. • Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support • Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. • Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. • Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. • Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing • Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. • Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. • Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. • Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management • Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. • Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. • Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management • Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. • Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. • Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. • Leads the development, deployment, and implementation of BluPeak's marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting • Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. • Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. • Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support • Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. • Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. • Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. • Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support • Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. • Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. • Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeak's policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS • Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. • Ability to effectively coordinate efforts through a diverse internal and external team • Ability to analyze data to identify key findings. • Superior project management, planning and organizational skills. • Strong team player with the ability to adapt to an ever-changing, organic environment • Must be hands-on with all facets of the job. • Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Union's receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PI103e0badd5-
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: The Executive Director of Nursing (EDON) is a registered professional nurse who provides leadership and management for five (5) to twenty (20) cost centers for a specific service line through the application of advanced competencies in communication; job knowledge, professionalism and business skills. This executive is a member of the chief nursing officer's or AVP Nursing's administrative team and serves as their designee for assigned responsibilities. This leader effectively partners with hospital leadership, medical staff and other departments to create a center of excellence for their service line and to meet the hospital's vision, mission and goals. This role has a range of approximately FTEs in a medium or large complex case setting that is 350 to 800 beds. This EDON also handles a budget with a range from 60 to 300 million dollars. The Executive Director of Nursing provides direct leadership for a group of nurse managers/directors or departments and who comprise their specialty service line. He/she is a standard bearer and holds leaders and staff accountable for the delivery of safe, quality care and services through effective communication, fiscal accountability, and employment of transformational leadership., instilling an accountability-based practice setting. The executive director of nursing serves as sponsor for performance improvement; inspires others to seek opportunities to grow and improve their performance and successful applies lean and evidenced based practice to ensure all targets pillar outcomes are achieved. This executive employs all safety first interventions and as the chief safety officer creates a culture of safety for his/her service line through the development/use of these skills by other leaders, physicians and staff. He/she effectively uses data and technology to make decisions and proactively mitigates unnecessary risks for his/her area of responsibility providing instruction and mentoring for assigned leaders to be able to do the same. This executive ensures that nurse managers and staff create a desirable, safe work environment that enables the organization to meet or exceed all licensure, regulatory and accreditation standards. He/She models the way by fostering exemplary skills in attaining effective teamwork and collaboration with physicians, staff, patients and other departments. It is expected that all Nurse Leaders are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. As a member of the patient services team, it is expected the individual upholds the voice of the patient, system policies and procedures while supporting service excellence goals. Core Responsibilities and Essential Functions: Exemplary Practice and Outcomes Holds self and staff to the highest professional standards and ethics ensuring corporate compliance standards etc. are met by leaders and staff. Is an active member of ones professional community and serves as a role model for professional nursing practice and nursing leadership advances the field through transformational executive leadership, support of shared governance, and scholarly activity Successfully works with the nurse administrators and supervisors to employ change management strategies and instills in self and others the curiosity to explore new knowledge and ideas. Priority clinical operations areas of focus: o Lead care teaming redesign across 65+ primary care locations o Oversee implementation of clinical quality programs as it relates to back office process and workflow o Act as SME for nursing process, policy, and procedure in the ambulatory setting, and support across the continuum o Development and oversight of ongoing annual learning programs for licensed and unlicensed staff including preceptorship o Support clinical competency of licensed and unlicensed staff o Lead continued development and implementation of nursing/clinical structure into clinical operations across all practice sites o Process owner/leader for Employee Health Covid Pathway for all Wellstar employees Resources and Support Engages leaders in decision- making and partners with others to promote patient centered care and service excellence while effectively providing leadership and management skills for a specific business/clinical unit, possesses strong and effective negotiation and mediation skills Serves to support the nursing administrators and supervisors to promote the effective running of the care delivery system and ensures that the clinical processes of care are working as intended. Serves as a resource for all leaders and accepts additional leadership responsibilities. Analyzes and manages financial resources; uses lean and other quality skills to reduce waste and improve performance of operations and clinical systems of care. Hires and develops an engaged team of leaders and staff that raises each others performance to achieve quality and safety goals Interdisciplinary Teamwork and Collaboration Effectively communicates to diverse audiences on nursing, health care and organizational issues and this includes the ability to set standards and holds leaders and staff accountable for performance standards. Proactively establishes a health work place by reducing unnecessary conflict - resolves it when necessary promotes and achieves positive team dynamics Establishes partnerships by employing strong relationship building skills with all hospital leaders and medical staff by striving to understand others (and situations) and keeping the long view in mind is fair and just using reflective practice skills to monitor self and leader performance/interaction skills exercising coaching and guiding skills Creates opportunities for self and leaders to grow professionally and implements a desirable workplace to recruit and retain talented leaders and staff Professional Development Seeks opportunities to advance knowledge and skills through formal and information education offerings to enhance ones understanding of how healthcare is financed and how to manage a diverse nursing workforce. Represents the organization positively to the community, building credibility and willingness to serve on committees and taskforces as needed to share knowledge and skill; champion a service line or need; and seeks opportunities to advance skill and scope of responsibilities Evidence Based Practice and Research Effectively identifies areas of improvement of leaders and clinical systems and sponsors projects to improve the same. Includes assuring nursing division meets or exceeds licensure, regulatory and accreditation standards. Applies the effective use of data and evidence to support decision making for clinical and operational responsibilities and demonstrates awareness of legal and ethical issues related to patient and staff data, information and confidentiality Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Required Minimum Education: Either a Bachelors degree or a Masters degree in Nursing is required. Masters degree is required. Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact is required. BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor is required. Additional License(s) and Certification(s): Currently licensed as a Registered Nurse in the State of Georgia or hold a privilege to practice in the State of Georgia under the Enhanced Nurse Licensure Compact (eNLC) is required. Must have a current BLS card from the American Heart Association on the first day of employment in position. National certification in nursing administration or clinical specialty is preferred. Required Minimum Experience: Minimum 10 years of experience as a Registered Nurse is required. and Minimum 5 years of progressive operational leadership in a manager or director level role is required. Required Minimum Skills: Should possess excellent verbal and written communication skills and relationship building a knowledge of the health care environment leadership that includes such skills as successfully implementing and managing a change process ability to use systems thinking- and inspire, coach others to be successful model the way for professional practice professionalism and teamwork/collaboration for self/department/medical staff and possess necessary business skills to manage human and material resources. Must be a continuous learner who understands health care financing strategy and operations for running a business unit(s) and effectively employ data and technology to support work processes and make decisions. Supports shared governance or shared decision making . click apply for full job details
12/05/2025
Full time
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: The Executive Director of Nursing (EDON) is a registered professional nurse who provides leadership and management for five (5) to twenty (20) cost centers for a specific service line through the application of advanced competencies in communication; job knowledge, professionalism and business skills. This executive is a member of the chief nursing officer's or AVP Nursing's administrative team and serves as their designee for assigned responsibilities. This leader effectively partners with hospital leadership, medical staff and other departments to create a center of excellence for their service line and to meet the hospital's vision, mission and goals. This role has a range of approximately FTEs in a medium or large complex case setting that is 350 to 800 beds. This EDON also handles a budget with a range from 60 to 300 million dollars. The Executive Director of Nursing provides direct leadership for a group of nurse managers/directors or departments and who comprise their specialty service line. He/she is a standard bearer and holds leaders and staff accountable for the delivery of safe, quality care and services through effective communication, fiscal accountability, and employment of transformational leadership., instilling an accountability-based practice setting. The executive director of nursing serves as sponsor for performance improvement; inspires others to seek opportunities to grow and improve their performance and successful applies lean and evidenced based practice to ensure all targets pillar outcomes are achieved. This executive employs all safety first interventions and as the chief safety officer creates a culture of safety for his/her service line through the development/use of these skills by other leaders, physicians and staff. He/she effectively uses data and technology to make decisions and proactively mitigates unnecessary risks for his/her area of responsibility providing instruction and mentoring for assigned leaders to be able to do the same. This executive ensures that nurse managers and staff create a desirable, safe work environment that enables the organization to meet or exceed all licensure, regulatory and accreditation standards. He/She models the way by fostering exemplary skills in attaining effective teamwork and collaboration with physicians, staff, patients and other departments. It is expected that all Nurse Leaders are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. As a member of the patient services team, it is expected the individual upholds the voice of the patient, system policies and procedures while supporting service excellence goals. Core Responsibilities and Essential Functions: Exemplary Practice and Outcomes Holds self and staff to the highest professional standards and ethics ensuring corporate compliance standards etc. are met by leaders and staff. Is an active member of ones professional community and serves as a role model for professional nursing practice and nursing leadership advances the field through transformational executive leadership, support of shared governance, and scholarly activity Successfully works with the nurse administrators and supervisors to employ change management strategies and instills in self and others the curiosity to explore new knowledge and ideas. Priority clinical operations areas of focus: o Lead care teaming redesign across 65+ primary care locations o Oversee implementation of clinical quality programs as it relates to back office process and workflow o Act as SME for nursing process, policy, and procedure in the ambulatory setting, and support across the continuum o Development and oversight of ongoing annual learning programs for licensed and unlicensed staff including preceptorship o Support clinical competency of licensed and unlicensed staff o Lead continued development and implementation of nursing/clinical structure into clinical operations across all practice sites o Process owner/leader for Employee Health Covid Pathway for all Wellstar employees Resources and Support Engages leaders in decision- making and partners with others to promote patient centered care and service excellence while effectively providing leadership and management skills for a specific business/clinical unit, possesses strong and effective negotiation and mediation skills Serves to support the nursing administrators and supervisors to promote the effective running of the care delivery system and ensures that the clinical processes of care are working as intended. Serves as a resource for all leaders and accepts additional leadership responsibilities. Analyzes and manages financial resources; uses lean and other quality skills to reduce waste and improve performance of operations and clinical systems of care. Hires and develops an engaged team of leaders and staff that raises each others performance to achieve quality and safety goals Interdisciplinary Teamwork and Collaboration Effectively communicates to diverse audiences on nursing, health care and organizational issues and this includes the ability to set standards and holds leaders and staff accountable for performance standards. Proactively establishes a health work place by reducing unnecessary conflict - resolves it when necessary promotes and achieves positive team dynamics Establishes partnerships by employing strong relationship building skills with all hospital leaders and medical staff by striving to understand others (and situations) and keeping the long view in mind is fair and just using reflective practice skills to monitor self and leader performance/interaction skills exercising coaching and guiding skills Creates opportunities for self and leaders to grow professionally and implements a desirable workplace to recruit and retain talented leaders and staff Professional Development Seeks opportunities to advance knowledge and skills through formal and information education offerings to enhance ones understanding of how healthcare is financed and how to manage a diverse nursing workforce. Represents the organization positively to the community, building credibility and willingness to serve on committees and taskforces as needed to share knowledge and skill; champion a service line or need; and seeks opportunities to advance skill and scope of responsibilities Evidence Based Practice and Research Effectively identifies areas of improvement of leaders and clinical systems and sponsors projects to improve the same. Includes assuring nursing division meets or exceeds licensure, regulatory and accreditation standards. Applies the effective use of data and evidence to support decision making for clinical and operational responsibilities and demonstrates awareness of legal and ethical issues related to patient and staff data, information and confidentiality Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Required Minimum Education: Either a Bachelors degree or a Masters degree in Nursing is required. Masters degree is required. Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact is required. BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor is required. Additional License(s) and Certification(s): Currently licensed as a Registered Nurse in the State of Georgia or hold a privilege to practice in the State of Georgia under the Enhanced Nurse Licensure Compact (eNLC) is required. Must have a current BLS card from the American Heart Association on the first day of employment in position. National certification in nursing administration or clinical specialty is preferred. Required Minimum Experience: Minimum 10 years of experience as a Registered Nurse is required. and Minimum 5 years of progressive operational leadership in a manager or director level role is required. Required Minimum Skills: Should possess excellent verbal and written communication skills and relationship building a knowledge of the health care environment leadership that includes such skills as successfully implementing and managing a change process ability to use systems thinking- and inspire, coach others to be successful model the way for professional practice professionalism and teamwork/collaboration for self/department/medical staff and possess necessary business skills to manage human and material resources. Must be a continuous learner who understands health care financing strategy and operations for running a business unit(s) and effectively employ data and technology to support work processes and make decisions. Supports shared governance or shared decision making . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated). Identifies and evaluates internal and external issues of strategic importance to a product line. Demonstrates executive-level thought leadership, strategy development, and financial and operational planning. Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects. Oversees the development and implementation of functional policies, procedures and guidelines. Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities. Engages with and represents USAA with external partners as appropriate. Works with internal partners to establish appropriate controls within operational area. Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives. Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results. Hires, develops, and coaches claims leaders for results delivery. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience in developing P&C business solutions to include building a business case, creating influence and delivering results. Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence leaders across multiple disciplines and executive levels. Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan. Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling. Experience using data insights and making recommendations decision-makers. What sets you apart: Accomplished leader with expertise building a large contact center Advanced technology skills using AI or IVR technology in a contact center environment Experience building, developing, and growing teams through transformation and modernization Strategic leadership skills focused on modernization Experience utilizing data and insights to understand staffing requirements, productivity and workload standards What we offer: Compensation: The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated). Identifies and evaluates internal and external issues of strategic importance to a product line. Demonstrates executive-level thought leadership, strategy development, and financial and operational planning. Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects. Oversees the development and implementation of functional policies, procedures and guidelines. Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities. Engages with and represents USAA with external partners as appropriate. Works with internal partners to establish appropriate controls within operational area. Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives. Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results. Hires, develops, and coaches claims leaders for results delivery. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience in developing P&C business solutions to include building a business case, creating influence and delivering results. Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence leaders across multiple disciplines and executive levels. Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan. Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling. Experience using data insights and making recommendations decision-makers. What sets you apart: Accomplished leader with expertise building a large contact center Advanced technology skills using AI or IVR technology in a contact center environment Experience building, developing, and growing teams through transformation and modernization Strategic leadership skills focused on modernization Experience utilizing data and insights to understand staffing requirements, productivity and workload standards What we offer: Compensation: The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The Opportunity At Hyatt, our ambition is bold: to be the most responsive, most innovative, and best-performing company in hospitality. Within that vision, The Lifestyle Group stands apart-anchored in design that resonates, cultural relevance that inspires, and guest experiences that cannot be found anywhere else. We are looking for a passionate Senior Manager, HR Field Operations, to join our Americas Human Resources team, based at our Austin Lifestyle Creative Hub. In this role, you will be more than an HR partner-you will be an architect of culture, supporting leaders and teams across our Lifestyle portfolio to deliver on our promise of distinctive, high-performing hospitality. The Lifestyle Group is more than a collection of hotels-it's a movement within hospitality. We are building an organization that is more agile, more accountable, and more inspiring, anchored by our commitment to colleagues, guests, and owners alike. Here, you'll help write the next chapter of hospitality-one defined by cultural relevance, brand integrity, and transformative experiences. In this role, is not just about HR operations-it's about activating brand through people. You will serve as a strategic partner to Field Operations and property HR leaders, ensuring that each hotel's culture is not only rooted in care but also distinctly aligned with its brand DNA. You'll be part of a team that is passionate about diversity, equity, and inclusion, and is committed to nurturing curiosity and new skills. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits, which include: Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role In this role, you'll collaborate closely with The Lifestyle Group (TLG) leadership, VPs and AVPs of Field Operations, and colleagues across the Americas HR and Operations teams. Together, you'll shape an environment where our teams feel empowered, inspired, and connected-so they can deliver the experiences that define Lifestyle and drive exceptional results for our owners. You will help strengthen performance, foster accountability, and nurture cultures that elevate both colleague and guest experiences. The work will be bold yet practical - helping simply how we do things, strengthen alignment, and elevating results. In this position, you will infuse creativity and collaboration from our NYC & Austin hubs into HR strategies that unlock growth, innovation, and belonging for our colleagues as well as execute initiatives that drive outcomes and enrich the daily lives of our teams. If you're ready to bring vision, clarity, and confidence to HR leadership-and to shape the future of Lifestyle with us-this is your opportunity. Key Responsibilities Brand-Driven People Strategy: Partner with Field Operations leadership and regional teams to embed people strategy into business strategy-ensuring each hotel's HR approach reflects the unique ethos of its brand. Culture as a Differentiator: Champion the creation and sustainment of vibrant, care-based cultures that are locally authentic and brand-guided. Hold HR leaders accountable for cultivating environments that reflect the spirit of each Lifestyle brand. Compliance & Accountability: Support property HR leaders in maintaining rigorous compliance standards. Collaborate with GMs to ensure HR teams are delivering on operational and regulatory expectations. Strategic Alignment: Work closely with the Americas HR Regional team to drive adoption of regional and global HR strategies. Identify gaps, surface resource needs, and ensure alignment with brand and business priorities. Data-Driven Insights: Collaborate with the RVP of HR and Americas HR Support Teams to identify trends and leverage data to mitigate risk and enhance the colleague experience. Colleague Advocacy & Resolution: Lead or support complex colleague relations matters, including investigations and escalations, with a focus on fairness, empathy, and brand-aligned resolution. Participate in GM onboarding and performance planning in partnership with Field Ops leadership. Talent Development: Identify and nurture high-potential HR talent across the Lifestyle portfolio. Support succession planning and leadership development that reflects the future needs of our brands. GM Performance & Growth: Partner with Field Operations leaders to support GM performance management and development, ensuring alignment with brand standards and leadership expectations. Market & Legislative Partnership: Collaborate cross-functionally with corporate teams (e.g., Legal, Labor, Risk, HRIS, Benefits, WFM) to ensure property HR leaders are informed and aligned on local labor legislation and market trends. Act as a connector between field and corporate, helping translate evolving requirements into actionable, brand-aligned practices that enhance the colleague experience. Shepherding Strategic People Initiatives: Guide and support property HR leaders through thoughtful, intentional, and proactive people strategies-including organizational design, change management, job redesigns, role eliminations, and wage planning. Ensure these efforts are executed with care, compliance, and alignment to both brand identity and business goals, including legal review and strategic communication planning where applicable. Operational Excellence: Provide day-to-day support for HR Hub operations, including payroll review, colleague engagement, and employee relations-ensuring seamless execution that supports brand experience. Experience Required: 10+ years of progressive experience in Human Resources, with at least 2 years in a senior leadership role and a demonstrated track record of success and ideally in hospitality, lifestyle, or brand-led environments. A people-first leader who sees culture as a competitive advantage and believes the best results come from inspired teams. Someone energized by times of change, viewing them as opportunities to simplify, strengthen, and elevate how we work together. A connector who thrives in collaborative, creative environments and builds trust with leaders and colleagues at every level. Passionate about hospitality, lifestyle, and shaping experiences that are both distinctive and deeply human. Experience leading sensitive investigations and resolving complex colleague issues. Deep understanding of HR compliance, employee relations, and organizational development. Well-developed business and financial acumen with the ability to create and execute strategy to drive results. Strong interpersonal and cross-cultural communication skills. Bilingual fluency in English and Spanish (spoken and written). Understanding of Latin American cultural norms. Confident, composed and persuasive executive presence with the ability to influence key stakeholders. Proven cultural and change management experience. Proficiency with Microsoft Office. Familiarity with HR operating systems (e.g., EIS, UKG/Kronos/Dimensions, Taleo). Ability to travel as required. Experience Preferred: . click apply for full job details
12/04/2025
Full time
The Opportunity At Hyatt, our ambition is bold: to be the most responsive, most innovative, and best-performing company in hospitality. Within that vision, The Lifestyle Group stands apart-anchored in design that resonates, cultural relevance that inspires, and guest experiences that cannot be found anywhere else. We are looking for a passionate Senior Manager, HR Field Operations, to join our Americas Human Resources team, based at our Austin Lifestyle Creative Hub. In this role, you will be more than an HR partner-you will be an architect of culture, supporting leaders and teams across our Lifestyle portfolio to deliver on our promise of distinctive, high-performing hospitality. The Lifestyle Group is more than a collection of hotels-it's a movement within hospitality. We are building an organization that is more agile, more accountable, and more inspiring, anchored by our commitment to colleagues, guests, and owners alike. Here, you'll help write the next chapter of hospitality-one defined by cultural relevance, brand integrity, and transformative experiences. In this role, is not just about HR operations-it's about activating brand through people. You will serve as a strategic partner to Field Operations and property HR leaders, ensuring that each hotel's culture is not only rooted in care but also distinctly aligned with its brand DNA. You'll be part of a team that is passionate about diversity, equity, and inclusion, and is committed to nurturing curiosity and new skills. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits, which include: Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role In this role, you'll collaborate closely with The Lifestyle Group (TLG) leadership, VPs and AVPs of Field Operations, and colleagues across the Americas HR and Operations teams. Together, you'll shape an environment where our teams feel empowered, inspired, and connected-so they can deliver the experiences that define Lifestyle and drive exceptional results for our owners. You will help strengthen performance, foster accountability, and nurture cultures that elevate both colleague and guest experiences. The work will be bold yet practical - helping simply how we do things, strengthen alignment, and elevating results. In this position, you will infuse creativity and collaboration from our NYC & Austin hubs into HR strategies that unlock growth, innovation, and belonging for our colleagues as well as execute initiatives that drive outcomes and enrich the daily lives of our teams. If you're ready to bring vision, clarity, and confidence to HR leadership-and to shape the future of Lifestyle with us-this is your opportunity. Key Responsibilities Brand-Driven People Strategy: Partner with Field Operations leadership and regional teams to embed people strategy into business strategy-ensuring each hotel's HR approach reflects the unique ethos of its brand. Culture as a Differentiator: Champion the creation and sustainment of vibrant, care-based cultures that are locally authentic and brand-guided. Hold HR leaders accountable for cultivating environments that reflect the spirit of each Lifestyle brand. Compliance & Accountability: Support property HR leaders in maintaining rigorous compliance standards. Collaborate with GMs to ensure HR teams are delivering on operational and regulatory expectations. Strategic Alignment: Work closely with the Americas HR Regional team to drive adoption of regional and global HR strategies. Identify gaps, surface resource needs, and ensure alignment with brand and business priorities. Data-Driven Insights: Collaborate with the RVP of HR and Americas HR Support Teams to identify trends and leverage data to mitigate risk and enhance the colleague experience. Colleague Advocacy & Resolution: Lead or support complex colleague relations matters, including investigations and escalations, with a focus on fairness, empathy, and brand-aligned resolution. Participate in GM onboarding and performance planning in partnership with Field Ops leadership. Talent Development: Identify and nurture high-potential HR talent across the Lifestyle portfolio. Support succession planning and leadership development that reflects the future needs of our brands. GM Performance & Growth: Partner with Field Operations leaders to support GM performance management and development, ensuring alignment with brand standards and leadership expectations. Market & Legislative Partnership: Collaborate cross-functionally with corporate teams (e.g., Legal, Labor, Risk, HRIS, Benefits, WFM) to ensure property HR leaders are informed and aligned on local labor legislation and market trends. Act as a connector between field and corporate, helping translate evolving requirements into actionable, brand-aligned practices that enhance the colleague experience. Shepherding Strategic People Initiatives: Guide and support property HR leaders through thoughtful, intentional, and proactive people strategies-including organizational design, change management, job redesigns, role eliminations, and wage planning. Ensure these efforts are executed with care, compliance, and alignment to both brand identity and business goals, including legal review and strategic communication planning where applicable. Operational Excellence: Provide day-to-day support for HR Hub operations, including payroll review, colleague engagement, and employee relations-ensuring seamless execution that supports brand experience. Experience Required: 10+ years of progressive experience in Human Resources, with at least 2 years in a senior leadership role and a demonstrated track record of success and ideally in hospitality, lifestyle, or brand-led environments. A people-first leader who sees culture as a competitive advantage and believes the best results come from inspired teams. Someone energized by times of change, viewing them as opportunities to simplify, strengthen, and elevate how we work together. A connector who thrives in collaborative, creative environments and builds trust with leaders and colleagues at every level. Passionate about hospitality, lifestyle, and shaping experiences that are both distinctive and deeply human. Experience leading sensitive investigations and resolving complex colleague issues. Deep understanding of HR compliance, employee relations, and organizational development. Well-developed business and financial acumen with the ability to create and execute strategy to drive results. Strong interpersonal and cross-cultural communication skills. Bilingual fluency in English and Spanish (spoken and written). Understanding of Latin American cultural norms. Confident, composed and persuasive executive presence with the ability to influence key stakeholders. Proven cultural and change management experience. Proficiency with Microsoft Office. Familiarity with HR operating systems (e.g., EIS, UKG/Kronos/Dimensions, Taleo). Ability to travel as required. Experience Preferred: . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated). Identifies and evaluates internal and external issues of strategic importance to a product line. Demonstrates executive-level thought leadership, strategy development, and financial and operational planning. Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects. Oversees the development and implementation of functional policies, procedures and guidelines. Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities. Engages with and represents USAA with external partners as appropriate. Works with internal partners to establish appropriate controls within operational area. Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives. Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results. Hires, develops, and coaches claims leaders for results delivery. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience in developing P&C business solutions to include building a business case, creating influence and delivering results. Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence leaders across multiple disciplines and executive levels. Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan. Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling. Experience using data insights and making recommendations decision-makers. What sets you apart: Accomplished leader with expertise building a large contact center Advanced technology skills using AI or IVR technology in a contact center environment Experience building, developing, and growing teams through transformation and modernization Strategic leadership skills focused on modernization Experience utilizing data and insights to understand staffing requirements, productivity and workload standards What we offer: Compensation: The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/04/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated). Identifies and evaluates internal and external issues of strategic importance to a product line. Demonstrates executive-level thought leadership, strategy development, and financial and operational planning. Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects. Oversees the development and implementation of functional policies, procedures and guidelines. Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities. Engages with and represents USAA with external partners as appropriate. Works with internal partners to establish appropriate controls within operational area. Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives. Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results. Hires, develops, and coaches claims leaders for results delivery. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience in developing P&C business solutions to include building a business case, creating influence and delivering results. Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence leaders across multiple disciplines and executive levels. Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan. Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling. Experience using data insights and making recommendations decision-makers. What sets you apart: Accomplished leader with expertise building a large contact center Advanced technology skills using AI or IVR technology in a contact center environment Experience building, developing, and growing teams through transformation and modernization Strategic leadership skills focused on modernization Experience utilizing data and insights to understand staffing requirements, productivity and workload standards What we offer: Compensation: The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
