Position Title: Regional Operations AdministratorLocation: Killeen, TXJob Category: Isbell Construction LLCDate Posted: 08/07/2026Salary Interval: Salary ExemptApplication InstructionsIf you're interested in this opportunity, we encourage you to complete our online application to be considered for the position.If you accessed this job posting through an external job board and experience any issues completing the online application, please visit our website directly at DescriptionElectriCom and Isbell Construction are part of a unified team delivering reliable telecommunications and utility infrastructure across the United States. ElectriCom, founded in 1960 in Paoli, Indiana, provides high-quality aerial and underground construction and maintenance services for broadband providers, electric utilities, cooperatives, and municipalities.Isbell Construction, established in 1985 and now operating as an ElectriCom subsidiary, strengthens this work with specialized expertise in rural fiber construction, rock excavation, trenching, long-haul installation, and complex-terrain projects throughout the Southwest.Together, we deliver safe, dependable, turnkey infrastructure solutions supported by shared resources, skilled field teams, and a strong commitment to quality, safety, and on-time performance.The Regional Operations Administrator is a support role that provides administrative, operational, financial, reporting, and project coordination support for assigned regions. This position serves as a key liaison between field leadership, customers, subcontractors, vendors, and internal departments to support accurate reporting, timely billing, project visibility, compliance, and operational readiness.Successful Regional Operations Administrators personnel demonstrate strong organizational skills, attention to detail, adaptability, accountability, professionalism, and a customer-focused approach while effectively supporting multiple priorities in a fast-paced environmentESSENTIAL FUNCTIONSProvide administrative and operational support to regional leadership and field personnel, including communication, meeting coordination, issue follow-up, and general project support. Review field logs, production reports, timekeeping records, and related documentation to help ensure accuracy and timely submission. Support billing activities including invoicing, reconciliations, work-in-progress (WIP) reporting, job cost tracking, and project closeout documentation. Prepare, maintain, and distribute reports related to production, project progress, compliance, operational performance, and financial metrics. Coordinate with Payroll, Billing, Finance, Fleet, HR, Safety, IT, and Operations to resolve issues and support business objectives. Maintain customer, project, and compliance documentation, including permits, completion records, required deliverables, and supporting records. Serve as a point of contact for customers, subcontractors, and vendors regarding documentation, project status, invoicing support, and related administrative matters. Coordinate logistics and operational readiness activities, including travel arrangements, equipment and material readiness, site support, and regional events. Support onboarding, safety reporting, expense documentation, training administration, and other compliance-related processes. Provide support and guidance related to operational systems, reporting platforms, customer portals, and shared file management systems.In addition to core responsibilities, this role may support:Equipment and fleet coordinationStorm response logistics and operational supportOffice and yard setup activitiesCustomer program administrationSubcontractor coordinationEmployee onboarding and engagement initiativesCOMPANY BENEFITSYou will be eligible for Isbell Construction's benefit programs, including:Health, dental, and vision insuranceLife and AD&D coverageGenerous paid time off401(k) matching program RequirementsHigh school diploma or equivalent required; associate degree or higher preferred.Three (3) years of experience in administrative support, operations support, project coordination, billing, accounting support, construction administration, or a related field preferred.Experience supporting multiple stakeholders in a fast-paced operational environment preferred.Construction, utility, telecommunications, transportation, or field service industry experience preferred.Strong organizational, communication, time management, and problem-solving skills with exceptional attention to detail.Ability to manage multiple priorities, adapt to changing business needs, and work independently while exercising sound judgment.Intermediate proficiency in Microsoft Office, including Excel, Outlook, Word, and Teams.Experience with reporting, billing support, document management, administrative systems, and the ability to learn new software applications.Equal Opportunity EmployerIsbell, an ElectriCom company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, genetic information, or any other characteristic protected by law.PIcb-3572
08/08/2026
Position Title: Regional Operations AdministratorLocation: Killeen, TXJob Category: Isbell Construction LLCDate Posted: 08/07/2026Salary Interval: Salary ExemptApplication InstructionsIf you're interested in this opportunity, we encourage you to complete our online application to be considered for the position.If you accessed this job posting through an external job board and experience any issues completing the online application, please visit our website directly at DescriptionElectriCom and Isbell Construction are part of a unified team delivering reliable telecommunications and utility infrastructure across the United States. ElectriCom, founded in 1960 in Paoli, Indiana, provides high-quality aerial and underground construction and maintenance services for broadband providers, electric utilities, cooperatives, and municipalities.Isbell Construction, established in 1985 and now operating as an ElectriCom subsidiary, strengthens this work with specialized expertise in rural fiber construction, rock excavation, trenching, long-haul installation, and complex-terrain projects throughout the Southwest.Together, we deliver safe, dependable, turnkey infrastructure solutions supported by shared resources, skilled field teams, and a strong commitment to quality, safety, and on-time performance.The Regional Operations Administrator is a support role that provides administrative, operational, financial, reporting, and project coordination support for assigned regions. This position serves as a key liaison between field leadership, customers, subcontractors, vendors, and internal departments to support accurate reporting, timely billing, project visibility, compliance, and operational readiness.Successful Regional Operations Administrators personnel demonstrate strong organizational skills, attention to detail, adaptability, accountability, professionalism, and a customer-focused approach while effectively supporting multiple priorities in a fast-paced environmentESSENTIAL FUNCTIONSProvide administrative and operational support to regional leadership and field personnel, including communication, meeting coordination, issue follow-up, and general project support. Review field logs, production reports, timekeeping records, and related documentation to help ensure accuracy and timely submission. Support billing activities including invoicing, reconciliations, work-in-progress (WIP) reporting, job cost tracking, and project closeout documentation. Prepare, maintain, and distribute reports related to production, project progress, compliance, operational performance, and financial metrics. Coordinate with Payroll, Billing, Finance, Fleet, HR, Safety, IT, and Operations to resolve issues and support business objectives. Maintain customer, project, and compliance documentation, including permits, completion records, required deliverables, and supporting records. Serve as a point of contact for customers, subcontractors, and vendors regarding documentation, project status, invoicing support, and related administrative matters. Coordinate logistics and operational readiness activities, including travel arrangements, equipment and material readiness, site support, and regional events. Support onboarding, safety reporting, expense documentation, training administration, and other compliance-related processes. Provide support and guidance related to operational systems, reporting platforms, customer portals, and shared file management systems.In addition to core responsibilities, this role may support:Equipment and fleet coordinationStorm response logistics and operational supportOffice and yard setup activitiesCustomer program administrationSubcontractor coordinationEmployee onboarding and engagement initiativesCOMPANY BENEFITSYou will be eligible for Isbell Construction's benefit programs, including:Health, dental, and vision insuranceLife and AD&D coverageGenerous paid time off401(k) matching program RequirementsHigh school diploma or equivalent required; associate degree or higher preferred.Three (3) years of experience in administrative support, operations support, project coordination, billing, accounting support, construction administration, or a related field preferred.Experience supporting multiple stakeholders in a fast-paced operational environment preferred.Construction, utility, telecommunications, transportation, or field service industry experience preferred.Strong organizational, communication, time management, and problem-solving skills with exceptional attention to detail.Ability to manage multiple priorities, adapt to changing business needs, and work independently while exercising sound judgment.Intermediate proficiency in Microsoft Office, including Excel, Outlook, Word, and Teams.Experience with reporting, billing support, document management, administrative systems, and the ability to learn new software applications.Equal Opportunity EmployerIsbell, an ElectriCom company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, genetic information, or any other characteristic protected by law.PIcb-3572
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
08/08/2026
Full time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Responsibilities: SUMMARY The Acute Registered Nurse provides acute dialysis care and treatment to patients within a hospital environment. This position performs duties as assigned by the Charge Nurse or Acute Manager, including assisting and supervising Patient Care Technicians and Licensed Vocational Nurses. Acute nurses may report directly to an Acute Manager, Administrator or the first line of regional operational management which may be an Area Director, Regional Director, or Vice President of Operations, depending on the region/demographics. Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned. GROWTH Assist with clinical and operational processes to improve patient health and minimize hospitalizations and rehospitalization. Ensure patient and treatment charge information and other related data are accurate and submitted appropriately. Demonstrate effective use of supplies and staff labor hours. May participate in inventory management, including end-of-month inventory reporting and adherence to company purchasing protocols. Perform duties as assigned to meet the patient care or operational needs. OUTCOMES Administer medications as ordered by the physician Provide patient education and follow up as needed. Assist with program's target goals in meeting quality metrics for patient outcomes in accordance with quality patient care and Company goals. OPERATIONAL READINESS Knowledge of and comply with federal, state, local laws and regulations, including health care professionals practice act requirements. Perform duties at all times within limitations established by and in accordance with company policy and procedures, hospital policy, applicable state and federal laws and regulations. Complete water quality verification and equipment safety checks prior to each treatment, to include second verification as required. Complete pre and post treatment physical assessments. Complete pre and post Handoff Communication with hospital nurses. Initiate and terminate patient treatments to include connecting and disconnecting catheters and cleaning catheter sites. Set up dialysis machines; report machine problems to biomedical technician and/or Acute Manager as appropriate. Clean, disinfect and provide quality control of dialysis machines as required by policy and procedures. Participate in infection control monitoring, implementation, and recording as requested. Use personal protective equipment as necessary. Be familiar with emergency equipment and all emergency operational procedures, as required by hospital. OPERATIONAL READINESS (cont.) Demonstrate effective staffing based on acuity, skill mix and company guidelines. Ensure provision of dialysis related services such as Hemodialysis, Peritoneal dialysis, Continuous Renal Replacement Therapy (CRRT) and Plasmapheresis (TPE) if contracted to do so. Participate in all surveys as required. Ensure nursing care is carried out as directed and treatment is administered in accordance with physician orders. Ensure appropriate and required information is documented in patient records. Inform Supervisor, Medical Director or Physician and Hospital Liaison of all incidents, conditions, and concerns related to patient care, staff and patient safety, and in accordance with company policy. Prepare and maintain dialysis machines and systems per policy: maintain dialysis records, prepare dialysis water treatment system for use according to established procedure and understand technical operations to troubleshoot problems independently. Notify Bio-Medical Technician regarding machine or water treatment malfunctions, values out of parameters and document as required. PARTNERSHIPS Communicate results of patient assessment, reassessment, and ongoing monitoring to the physician. Maintain collaborative working relationship with physicians, nurse practitioners, and other hospital healthcare professionals. Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization. Address patient concerns timely and professionally; following hospital policy. STAFF DEVELOPMENT/ RETENTION Participate in staff meetings as required. Attend and complete all company and hospital required in-service and continuing education. May delegate tasks to competent licensed and unlicensed staff per applicable state practice act. Assist with staff training as requested. Lead staff in team concepts and promote a team effort. Company (Career Site Brand): U.S. Renal Care
08/08/2026
Full time
Responsibilities: SUMMARY The Acute Registered Nurse provides acute dialysis care and treatment to patients within a hospital environment. This position performs duties as assigned by the Charge Nurse or Acute Manager, including assisting and supervising Patient Care Technicians and Licensed Vocational Nurses. Acute nurses may report directly to an Acute Manager, Administrator or the first line of regional operational management which may be an Area Director, Regional Director, or Vice President of Operations, depending on the region/demographics. Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned. GROWTH Assist with clinical and operational processes to improve patient health and minimize hospitalizations and rehospitalization. Ensure patient and treatment charge information and other related data are accurate and submitted appropriately. Demonstrate effective use of supplies and staff labor hours. May participate in inventory management, including end-of-month inventory reporting and adherence to company purchasing protocols. Perform duties as assigned to meet the patient care or operational needs. OUTCOMES Administer medications as ordered by the physician Provide patient education and follow up as needed. Assist with program's target goals in meeting quality metrics for patient outcomes in accordance with quality patient care and Company goals. OPERATIONAL READINESS Knowledge of and comply with federal, state, local laws and regulations, including health care professionals practice act requirements. Perform duties at all times within limitations established by and in accordance with company policy and procedures, hospital policy, applicable state and federal laws and regulations. Complete water quality verification and equipment safety checks prior to each treatment, to include second verification as required. Complete pre and post treatment physical assessments. Complete pre and post Handoff Communication with hospital nurses. Initiate and terminate patient treatments to include connecting and disconnecting catheters and cleaning catheter sites. Set up dialysis machines; report machine problems to biomedical technician and/or Acute Manager as appropriate. Clean, disinfect and provide quality control of dialysis machines as required by policy and procedures. Participate in infection control monitoring, implementation, and recording as requested. Use personal protective equipment as necessary. Be familiar with emergency equipment and all emergency operational procedures, as required by hospital. OPERATIONAL READINESS (cont.) Demonstrate effective staffing based on acuity, skill mix and company guidelines. Ensure provision of dialysis related services such as Hemodialysis, Peritoneal dialysis, Continuous Renal Replacement Therapy (CRRT) and Plasmapheresis (TPE) if contracted to do so. Participate in all surveys as required. Ensure nursing care is carried out as directed and treatment is administered in accordance with physician orders. Ensure appropriate and required information is documented in patient records. Inform Supervisor, Medical Director or Physician and Hospital Liaison of all incidents, conditions, and concerns related to patient care, staff and patient safety, and in accordance with company policy. Prepare and maintain dialysis machines and systems per policy: maintain dialysis records, prepare dialysis water treatment system for use according to established procedure and understand technical operations to troubleshoot problems independently. Notify Bio-Medical Technician regarding machine or water treatment malfunctions, values out of parameters and document as required. PARTNERSHIPS Communicate results of patient assessment, reassessment, and ongoing monitoring to the physician. Maintain collaborative working relationship with physicians, nurse practitioners, and other hospital healthcare professionals. Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization. Address patient concerns timely and professionally; following hospital policy. STAFF DEVELOPMENT/ RETENTION Participate in staff meetings as required. Attend and complete all company and hospital required in-service and continuing education. May delegate tasks to competent licensed and unlicensed staff per applicable state practice act. Assist with staff training as requested. Lead staff in team concepts and promote a team effort. Company (Career Site Brand): U.S. Renal Care
Please note, this position is designated as flexible and the selected candidate will be required to report to the assigned office in Greensboro, NC 3 days per week. Technical Summary: The System Administrator IV, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator IV, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
08/08/2026
Full time
Please note, this position is designated as flexible and the selected candidate will be required to report to the assigned office in Greensboro, NC 3 days per week. Technical Summary: The System Administrator IV, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator IV, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Are you a highly organized, customer-focused professional who thrives in a fast-paced environment? We're looking for a Heavy Equipment Service Administrator/ Field Dispatcher to be the vital link between our customers and our Service Department. If you enjoy keeping operations running smoothly, solving problems, and providing top-tier support, this could be the role for you! What You'll Do As a Heavy Equipment Service Administrator/ Field Dispatcher , you'll be a key player in supporting the daily operations of our Service Department. Your responsibilities will span across customer service, job scheduling, work order management, and coordination of shop and field service activities including repair and reconditioning of the new and used trade-in equipment, field service and delivery or vehicle functions. Other key responsibilities are as follows: Handles phone calls, advises customers of technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customers and machines Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment Assists in establishing or adjusting work procedures to meet schedules and deadlines Assists in opening and closing of work orders to ensure timely closing to meet personal and company goals Supervises all shop activities when Service Managers is away from the branch Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. What You'll Bring To The Table High School diploma Bilingual English-Spanish a plus Compact and heavy equipment experience or two years of mechanical experience as a service technician, heavy equipment industry or similar experience Intermediate computer skills and familiarity with Windows applications Willingness and ability to quickly learn software systems Ability to interpret a variety of instruction either written, oral, diagram or schedule form Note: General overview: The essential duties provides a general overview of the role's function and is not intended to be an exhaustive list of all responsibilities. Role Adaptability: Job functions and activities may be modified or expanded at any time, with or without notice, to align with shifting business needs. Inclusive Support: We provide reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of the position. Affirmative Action/EEO statement Dynamic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. Physical demands Able to occasionally lift and/or move up to 50 pounds Prolonged periods of sitting at a desk, working on a computer and telephone. Must be willing and able to work outside on occasion with walking, bending, squatting, crouching, and reaching as required Why Join Our Dynamic Team? We are building a high-performance team that values collaboration, hands-on leadership, and clear pathways for career advancement in the equipment industry. Dynamic Equipment offers a premier benefits package designed to support your health, wealth, and future Competitive Compensation: Pay scales aligned directly with your expertise Comprehensive Health: Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverage Wellness & Care: 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program-comprehensive support at your fingertips Financial Security: 100% company-paid Short-Term Disability, Life, and AD&D (Accidental, Death and Dismemberment) insurance. Voluntary Life Insurance add-on options available for you and your dependents Future-Focused: Immediate vesting on 401(k) and HSA-both featuring a generous company match Work-Life Balance: Paid holidays and PTO with up to 40 hours of annual rollover Field Ready: Company-provided uniforms plus annual tool and boot reimbursements for eligible roles Ready to Take the Next Step? If you're looking to grow your career in a customer-focused environment, a pply today and take your career to the next level with the Dynamic Equipment. PIf8b9c-2346
08/08/2026
Full time
Are you a highly organized, customer-focused professional who thrives in a fast-paced environment? We're looking for a Heavy Equipment Service Administrator/ Field Dispatcher to be the vital link between our customers and our Service Department. If you enjoy keeping operations running smoothly, solving problems, and providing top-tier support, this could be the role for you! What You'll Do As a Heavy Equipment Service Administrator/ Field Dispatcher , you'll be a key player in supporting the daily operations of our Service Department. Your responsibilities will span across customer service, job scheduling, work order management, and coordination of shop and field service activities including repair and reconditioning of the new and used trade-in equipment, field service and delivery or vehicle functions. Other key responsibilities are as follows: Handles phone calls, advises customers of technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customers and machines Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment Assists in establishing or adjusting work procedures to meet schedules and deadlines Assists in opening and closing of work orders to ensure timely closing to meet personal and company goals Supervises all shop activities when Service Managers is away from the branch Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. What You'll Bring To The Table High School diploma Bilingual English-Spanish a plus Compact and heavy equipment experience or two years of mechanical experience as a service technician, heavy equipment industry or similar experience Intermediate computer skills and familiarity with Windows applications Willingness and ability to quickly learn software systems Ability to interpret a variety of instruction either written, oral, diagram or schedule form Note: General overview: The essential duties provides a general overview of the role's function and is not intended to be an exhaustive list of all responsibilities. Role Adaptability: Job functions and activities may be modified or expanded at any time, with or without notice, to align with shifting business needs. Inclusive Support: We provide reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of the position. Affirmative Action/EEO statement Dynamic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. Physical demands Able to occasionally lift and/or move up to 50 pounds Prolonged periods of sitting at a desk, working on a computer and telephone. Must be willing and able to work outside on occasion with walking, bending, squatting, crouching, and reaching as required Why Join Our Dynamic Team? We are building a high-performance team that values collaboration, hands-on leadership, and clear pathways for career advancement in the equipment industry. Dynamic Equipment offers a premier benefits package designed to support your health, wealth, and future Competitive Compensation: Pay scales aligned directly with your expertise Comprehensive Health: Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverage Wellness & Care: 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program-comprehensive support at your fingertips Financial Security: 100% company-paid Short-Term Disability, Life, and AD&D (Accidental, Death and Dismemberment) insurance. Voluntary Life Insurance add-on options available for you and your dependents Future-Focused: Immediate vesting on 401(k) and HSA-both featuring a generous company match Work-Life Balance: Paid holidays and PTO with up to 40 hours of annual rollover Field Ready: Company-provided uniforms plus annual tool and boot reimbursements for eligible roles Ready to Take the Next Step? If you're looking to grow your career in a customer-focused environment, a pply today and take your career to the next level with the Dynamic Equipment. PIf8b9c-2346
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The Senior Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle-from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross-functional IT teams, the role acts as a trusted advisor to ensure the long-term stability, scalability, and effectiveness of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
08/08/2026
Full time
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The Senior Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle-from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross-functional IT teams, the role acts as a trusted advisor to ensure the long-term stability, scalability, and effectiveness of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
About Zaden Technologies, Inc. Join Zaden Technologies on our mission to simplify the delivery and improve the utility of software products for our customers. At Zaden, we believe that our employees are our greatest assets. We hire the right candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer's biggest advocate and we are looking for like-minded individuals who encompass these same ideals. It is important to us to offer you competitive pay and comprehensive benefits with opportunities that match your life and propel your career! Zaden Technologies is seeking an experienced Principal Windows Systems Administrator to lead the design, implementation, and management of enterprise Windows infrastructure and Azure Virtual Desktop environments. This role will be critical in supporting our DevSecOps initiatives and ensuring secure, scalable, and efficient system operations for defense and space systems. The ideal candidate will bring deep expertise in Windows system administration, Azure cloud infrastructure, and security hardening while working in a fast-paced environment supporting mission-critical applications. Role Responsibilities: Design, deploy, and manage Azure Virtual Desktop (AVD) environments including host pools, session hosts, and user profiles to support distributed workforce requirements Administer and optimize Group Policy Objects (GPOs) across enterprise domains to enforce security policies, user configurations, and system settings Conduct comprehensive security and vulnerability scanning using industry-standard tools, and remediate identified vulnerabilities in accordance with compliance requirements Manage Windows Update deployment strategies, including WSUS administration, patch testing, and enterprise-wide update rollouts with minimal operational disruption Oversee some Linux virtual machine environments within hybrid infrastructure, ensuring proper integration with Windows systems and maintaining cross-platform operational excellence Design and troubleshoot complex networking configurations including VPNs, subnets, routing, firewalls, and load balancers in both on-premises and Azure environments Architect and maintain Azure infrastructure components including virtual networks, storage accounts, resource groups, and identity management solutions Lead Security Technical Implementation Guide (STIG) compliance efforts by implementing and validating security baselines across a mixed fleet Provide technical leadership and mentorship to junior system administrators and contribute to the development of best practices and standard operating procedures Collaborate with DevSecOps teams to integrate infrastructure-as-code practices and automation workflows for system provisioning and configuration management Required Qualifications: U.S. Citizenship and active secret security clearance Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience 7+ years of hands-on experience in Windows system administration in enterprise environments Advanced expertise in Azure Virtual Desktop deployment, management, and optimization Demonstrated proficiency in Group Policy creation, management, and troubleshooting across complex Active Directory environments Strong experience with security and vulnerability scanning tools (e.g., Nessus, Qualys, Rapid7) and remediation workflows Proven track record managing Windows Server Update Services (WSUS) or equivalent patch management solutions In-depth knowledge of networking protocols, architectures, and troubleshooting methodologies (TCP/IP, DNS, DHCP, VPN) Solid understanding of Azure cloud services, Azure networking (VNets, NSGs, Application Gateway), and infrastructure management Hands-on experience implementing and validating STIG compliance on Windows and Linux systems Preferred Qualifications: Active Top Secret clearance with ability to obtain TS/SCI Microsoft certifications such as Azure Administrator Associate, Azure Solutions Architect Expert, or Windows Server Hybrid Administrator Associate Proficiency in basic Linux system administration tasks. Experience with Infrastructure-as-Code tools (Terraform, ARM templates, Bicep) Knowledge of containerization technologies (Docker, Kubernetes) and their integration with Windows infrastructure Familiarity with DevSecOps practices, CI/CD pipelines, and automation frameworks Experience with PowerShell scripting and automation for system administration tasks Background supporting Department of Defense (DoD) or federal government IT environments Experience with monitoring and observability tools (Azure Monitor, Log Analytics, Prometheus, Grafana) Knowledge of identity and access management solutions (Azure AD, ADFS, MFA implementation) Experience with disaster recovery planning and implementation in cloud environments What we offer: Robust startup environment with a variety of projects to work on Growth paths and endless opportunities to learn and develop Paid holidays Employer contributions toward 401k Performance-based bonus and profit-sharing 50% coverage of health insurance for employees and their dependents The pay range for this role is: 130,000 - 170,000 USD per year(Huntsville, AL) PI
08/08/2026
Full time
About Zaden Technologies, Inc. Join Zaden Technologies on our mission to simplify the delivery and improve the utility of software products for our customers. At Zaden, we believe that our employees are our greatest assets. We hire the right candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer's biggest advocate and we are looking for like-minded individuals who encompass these same ideals. It is important to us to offer you competitive pay and comprehensive benefits with opportunities that match your life and propel your career! Zaden Technologies is seeking an experienced Principal Windows Systems Administrator to lead the design, implementation, and management of enterprise Windows infrastructure and Azure Virtual Desktop environments. This role will be critical in supporting our DevSecOps initiatives and ensuring secure, scalable, and efficient system operations for defense and space systems. The ideal candidate will bring deep expertise in Windows system administration, Azure cloud infrastructure, and security hardening while working in a fast-paced environment supporting mission-critical applications. Role Responsibilities: Design, deploy, and manage Azure Virtual Desktop (AVD) environments including host pools, session hosts, and user profiles to support distributed workforce requirements Administer and optimize Group Policy Objects (GPOs) across enterprise domains to enforce security policies, user configurations, and system settings Conduct comprehensive security and vulnerability scanning using industry-standard tools, and remediate identified vulnerabilities in accordance with compliance requirements Manage Windows Update deployment strategies, including WSUS administration, patch testing, and enterprise-wide update rollouts with minimal operational disruption Oversee some Linux virtual machine environments within hybrid infrastructure, ensuring proper integration with Windows systems and maintaining cross-platform operational excellence Design and troubleshoot complex networking configurations including VPNs, subnets, routing, firewalls, and load balancers in both on-premises and Azure environments Architect and maintain Azure infrastructure components including virtual networks, storage accounts, resource groups, and identity management solutions Lead Security Technical Implementation Guide (STIG) compliance efforts by implementing and validating security baselines across a mixed fleet Provide technical leadership and mentorship to junior system administrators and contribute to the development of best practices and standard operating procedures Collaborate with DevSecOps teams to integrate infrastructure-as-code practices and automation workflows for system provisioning and configuration management Required Qualifications: U.S. Citizenship and active secret security clearance Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience 7+ years of hands-on experience in Windows system administration in enterprise environments Advanced expertise in Azure Virtual Desktop deployment, management, and optimization Demonstrated proficiency in Group Policy creation, management, and troubleshooting across complex Active Directory environments Strong experience with security and vulnerability scanning tools (e.g., Nessus, Qualys, Rapid7) and remediation workflows Proven track record managing Windows Server Update Services (WSUS) or equivalent patch management solutions In-depth knowledge of networking protocols, architectures, and troubleshooting methodologies (TCP/IP, DNS, DHCP, VPN) Solid understanding of Azure cloud services, Azure networking (VNets, NSGs, Application Gateway), and infrastructure management Hands-on experience implementing and validating STIG compliance on Windows and Linux systems Preferred Qualifications: Active Top Secret clearance with ability to obtain TS/SCI Microsoft certifications such as Azure Administrator Associate, Azure Solutions Architect Expert, or Windows Server Hybrid Administrator Associate Proficiency in basic Linux system administration tasks. Experience with Infrastructure-as-Code tools (Terraform, ARM templates, Bicep) Knowledge of containerization technologies (Docker, Kubernetes) and their integration with Windows infrastructure Familiarity with DevSecOps practices, CI/CD pipelines, and automation frameworks Experience with PowerShell scripting and automation for system administration tasks Background supporting Department of Defense (DoD) or federal government IT environments Experience with monitoring and observability tools (Azure Monitor, Log Analytics, Prometheus, Grafana) Knowledge of identity and access management solutions (Azure AD, ADFS, MFA implementation) Experience with disaster recovery planning and implementation in cloud environments What we offer: Robust startup environment with a variety of projects to work on Growth paths and endless opportunities to learn and develop Paid holidays Employer contributions toward 401k Performance-based bonus and profit-sharing 50% coverage of health insurance for employees and their dependents The pay range for this role is: 130,000 - 170,000 USD per year(Huntsville, AL) PI
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
08/08/2026
Full time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
United States Bankruptcy Court, District of Utah
Salt Lake City, Utah
This position serves as the primary technical owner of the Court'sCase Management/Electronic Case Files (CM/ECF) system andrelated national and locally developed applications. The incumbentis responsible for the full lifecycle of these systems on Linuxservers, including a virtualized environment of 20+ VMs:installation, configuration, security, performance, automation, andday-to-day operational support. The role also includes administrationof the underlying Informix database and development of scripts andtools that improve reliability and efficiency. Because this Court originally developed several national applicationsstill used by other courts, the incumbent may assist with theirinstallation and support as needed. The position functions as a keytechnical liaison between judges, chambers, the Clerk's Office, andexternal users. This is a hands-on technical role that combines programming andsystems analysis with Linux systems administration, applicationownership, and database administration - a mix of proactive systemownership and responsive support for judges, chambers, and Clerk'sOffice staff.
08/08/2026
Full time
This position serves as the primary technical owner of the Court'sCase Management/Electronic Case Files (CM/ECF) system andrelated national and locally developed applications. The incumbentis responsible for the full lifecycle of these systems on Linuxservers, including a virtualized environment of 20+ VMs:installation, configuration, security, performance, automation, andday-to-day operational support. The role also includes administrationof the underlying Informix database and development of scripts andtools that improve reliability and efficiency. Because this Court originally developed several national applicationsstill used by other courts, the incumbent may assist with theirinstallation and support as needed. The position functions as a keytechnical liaison between judges, chambers, the Clerk's Office, andexternal users. This is a hands-on technical role that combines programming andsystems analysis with Linux systems administration, applicationownership, and database administration - a mix of proactive systemownership and responsive support for judges, chambers, and Clerk'sOffice staff.
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
08/08/2026
Full time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: Manages the nursing services and staff for a department; ensures quality and full compliance with relevant policies and standards. Responsibilities: Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families Ensuring consistent application of nursing services policies and standards throughout the organization Monitoring patient outcomes and quality and effectiveness of nursing care Overseeing performance of teams; identifying and addressing staff training and development needs Apprising medical staff, department heads, and administrators in matters related to nursing service and strategies Standard I: Financial Management Recognizes the impact of reimbursement on revenue Understands the relationship between values-based purchasing and quality outcomes with revenue and reimbursement Creates, monitors, and analyzes a budget; explaining variance Conducts ongoing evaluation of productivity, forecasting future revenue and expenses Documents capital appropriations and project authorizations Standard II. Human Resources Management Evaluates and specifies the critical resources required to accomplish the team's objectives Initiates requests for required resources based on staff competency with patient acuity Allocates team resources responsibly and equitably within the scope of labor laws Calculates resource usage to set a baseline for comparison Discovers opportunities to improve resource utilization Implements changes in role consistent with scope of practice Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow Resolves conflicts in a wide variety of situations, such as workload allocation, schedule overlap etc. Adjusts management and personal style to fit the needs of different people and different situations Explores motivational factors and tailors motivational efforts to individual needs and situations for the department Conducts evaluations on personnel performance at the work place and recommends improvement plans Coaches others on operating personnel management systems and their processes Standard III. Relationship Management and Influencing Behaviors Situation Management Identifies issues that require immediate attention Applies principles of crisis management to handle situations as necessary Manages conflict Promotes team dynamics Mentors and coaches staff Promotes Professional Management Promotes and encourages stress management Encourages participation in professional action principles of self-awareness Fosters a healthy work environment Diversity Understands the components of cultural competence as they apply to the workforce Maintains an environment of fairness and processes to support it Capitalizes on differences to foster highly effective work groups Standard VI. Performance Improvement/Safe Practice/Quality Care/Regulations Assesses customer and patient satisfaction while developing and implementing strategies to address satisfaction issues Provides direct service to internal or external customers Facilitates the resolution of customer problems, issues, or concerns Monitors and promotes workplace safety requirements resulting in positive patient outcomes Applies systems thinking knowledge as an approach to analysis and decision-making Demonstrates accountability for nursing research and quality improvement activities Provides evidence-based nursing care Promotes and communicates patient information effectively across the continuum of care Standard V. Leadership Serves as a leader of patient care Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc. Demonstrates leadership qualities: intelligence, influence, determination, integrity, confidence Manages own behaviors during interactions, such as feedback giving, to shape workplace events Utilizes positive reinforcement to motivate and attain desired behaviors; increases productivity Employs leadership theories, such as contingency and transformational, and associated techniques Applies techniques of "action learning" to problem solve and personally reflect on decisions Clinical Performance Improvement Shares experiences with process performance improvements across multiple areas Recognizes recurring and difficult problems and explores new or innovative solutions Leverages technology to facilitate the sharing of clinical performance or outcomes data Compares and contrasts different approaches for performance improvement; highlights pros and cons Creates mechanism for ensuring quality and performance measures are understood and valued by nursing staff Consults on and coaches on developing business cases to justify improvement initiatives Clinical Policies and Standards Monitors different types of clinical practice to ensure compliance with standards Evaluates existing and evolving standards and procedures and their impact on the organization Informs others on advanced clinical standards and policies across medical specialties Collaborates with other functions in establishing and documenting joint standards Participates in the development of clinical policies and practices Develops control and monitoring mechanisms for clinical policies adherence Healthcare Policy and Ethics Compliance Shares experiences with addressing diverse problems in healthcare policy compliance Demonstrates best practices for dealing with complex compliance or non-compliance situations Guides others in making correct decisions when faced with ethical dilemmas Designs or revises organizational practices and procedures to ensure compliance with policies Supports and coaches on mechanisms that encourage attention to compliance issues; all clinical activities Participates in translating policy changes into operational programs and services Healthcare Regulatory Environment Implements programs as needed to comply with diverse healthcare laws or regulations Monitors regulatory compliance of all healthcare practices to ensure no violations Evaluates key aspects of pending healthcare regulations and legislation that may impact company Provides recommendations and implements solutions to existing and potential legal problems Shares main considerations and issues related to laws and regulations in the implementation of healthcare practices Collaborates and communicates with all departments of healthcare organization for the preparation for external audits. Requirements: Education/Skills Bachelor's Degree Experience Minimum of 3-5 years of clinical patient care experience in a relevant setting Minimum of 2 years of healthcare leadership Licenses, Registrations, or Certifications RN License in state of employment or compact BLS Work Schedule: 5 Days - 8 Hours Work Type: Full Time
08/08/2026
Full time
Description Summary: Manages the nursing services and staff for a department; ensures quality and full compliance with relevant policies and standards. Responsibilities: Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families Ensuring consistent application of nursing services policies and standards throughout the organization Monitoring patient outcomes and quality and effectiveness of nursing care Overseeing performance of teams; identifying and addressing staff training and development needs Apprising medical staff, department heads, and administrators in matters related to nursing service and strategies Standard I: Financial Management Recognizes the impact of reimbursement on revenue Understands the relationship between values-based purchasing and quality outcomes with revenue and reimbursement Creates, monitors, and analyzes a budget; explaining variance Conducts ongoing evaluation of productivity, forecasting future revenue and expenses Documents capital appropriations and project authorizations Standard II. Human Resources Management Evaluates and specifies the critical resources required to accomplish the team's objectives Initiates requests for required resources based on staff competency with patient acuity Allocates team resources responsibly and equitably within the scope of labor laws Calculates resource usage to set a baseline for comparison Discovers opportunities to improve resource utilization Implements changes in role consistent with scope of practice Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow Resolves conflicts in a wide variety of situations, such as workload allocation, schedule overlap etc. Adjusts management and personal style to fit the needs of different people and different situations Explores motivational factors and tailors motivational efforts to individual needs and situations for the department Conducts evaluations on personnel performance at the work place and recommends improvement plans Coaches others on operating personnel management systems and their processes Standard III. Relationship Management and Influencing Behaviors Situation Management Identifies issues that require immediate attention Applies principles of crisis management to handle situations as necessary Manages conflict Promotes team dynamics Mentors and coaches staff Promotes Professional Management Promotes and encourages stress management Encourages participation in professional action principles of self-awareness Fosters a healthy work environment Diversity Understands the components of cultural competence as they apply to the workforce Maintains an environment of fairness and processes to support it Capitalizes on differences to foster highly effective work groups Standard VI. Performance Improvement/Safe Practice/Quality Care/Regulations Assesses customer and patient satisfaction while developing and implementing strategies to address satisfaction issues Provides direct service to internal or external customers Facilitates the resolution of customer problems, issues, or concerns Monitors and promotes workplace safety requirements resulting in positive patient outcomes Applies systems thinking knowledge as an approach to analysis and decision-making Demonstrates accountability for nursing research and quality improvement activities Provides evidence-based nursing care Promotes and communicates patient information effectively across the continuum of care Standard V. Leadership Serves as a leader of patient care Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc. Demonstrates leadership qualities: intelligence, influence, determination, integrity, confidence Manages own behaviors during interactions, such as feedback giving, to shape workplace events Utilizes positive reinforcement to motivate and attain desired behaviors; increases productivity Employs leadership theories, such as contingency and transformational, and associated techniques Applies techniques of "action learning" to problem solve and personally reflect on decisions Clinical Performance Improvement Shares experiences with process performance improvements across multiple areas Recognizes recurring and difficult problems and explores new or innovative solutions Leverages technology to facilitate the sharing of clinical performance or outcomes data Compares and contrasts different approaches for performance improvement; highlights pros and cons Creates mechanism for ensuring quality and performance measures are understood and valued by nursing staff Consults on and coaches on developing business cases to justify improvement initiatives Clinical Policies and Standards Monitors different types of clinical practice to ensure compliance with standards Evaluates existing and evolving standards and procedures and their impact on the organization Informs others on advanced clinical standards and policies across medical specialties Collaborates with other functions in establishing and documenting joint standards Participates in the development of clinical policies and practices Develops control and monitoring mechanisms for clinical policies adherence Healthcare Policy and Ethics Compliance Shares experiences with addressing diverse problems in healthcare policy compliance Demonstrates best practices for dealing with complex compliance or non-compliance situations Guides others in making correct decisions when faced with ethical dilemmas Designs or revises organizational practices and procedures to ensure compliance with policies Supports and coaches on mechanisms that encourage attention to compliance issues; all clinical activities Participates in translating policy changes into operational programs and services Healthcare Regulatory Environment Implements programs as needed to comply with diverse healthcare laws or regulations Monitors regulatory compliance of all healthcare practices to ensure no violations Evaluates key aspects of pending healthcare regulations and legislation that may impact company Provides recommendations and implements solutions to existing and potential legal problems Shares main considerations and issues related to laws and regulations in the implementation of healthcare practices Collaborates and communicates with all departments of healthcare organization for the preparation for external audits. Requirements: Education/Skills Bachelor's Degree Experience Minimum of 3-5 years of clinical patient care experience in a relevant setting Minimum of 2 years of healthcare leadership Licenses, Registrations, or Certifications RN License in state of employment or compact BLS Work Schedule: 5 Days - 8 Hours Work Type: Full Time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
08/08/2026
Full time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: Manages the nursing services and staff for a department; ensures quality and full compliance with relevant policies and standards. Responsibilities: Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families Ensuring consistent application of nursing services policies and standards throughout the organization Monitoring patient outcomes and quality and effectiveness of nursing care Overseeing performance of teams; identifying and addressing staff training and development needs Apprising medical staff, department heads, and administrators in matters related to nursing service and strategies Standard I: Financial Management Recognizes the impact of reimbursement on revenue Understands the relationship between values-based purchasing and quality outcomes with revenue and reimbursement Creates, monitors, and analyzes a budget; explaining variance Conducts ongoing evaluation of productivity, forecasting future revenue and expenses Documents capital appropriations and project authorizations Standard II. Human Resources Management Evaluates and specifies the critical resources required to accomplish the team's objectives Initiates requests for required resources based on staff competency with patient acuity Allocates team resources responsibly and equitably within the scope of labor laws Calculates resource usage to set a baseline for comparison Discovers opportunities to improve resource utilization Implements changes in role consistent with scope of practice Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow Resolves conflicts in a wide variety of situations, such as workload allocation, schedule overlap etc. Adjusts management and personal style to fit the needs of different people and different situations Explores motivational factors and tailors motivational efforts to individual needs and situations for the department Conducts evaluations on personnel performance at the work place and recommends improvement plans Coaches others on operating personnel management systems and their processes Standard III. Relationship Management and Influencing Behaviors Situation Management Identifies issues that require immediate attention Applies principles of crisis management to handle situations as necessary Manages conflict Promotes team dynamics Mentors and coaches staff Promotes Professional Management Promotes and encourages stress management Encourages participation in professional action Principles of self-awareness Fosters a healthy work environment Diversity Understands the components of cultural competence as they apply to the workforce Maintains an environment of fairness and processes to support it Capitalizes on differences to foster highly effective work groups Standard VI. Performance Improvement/Safe Practice/Quality Care/Regulations Assesses customer and patient satisfaction while developing and implementing strategies to address satisfaction issues Provides direct service to internal or external customers Facilitates the resolution of customer problems, issues, or concerns Monitors and promotes workplace safety requirements resulting in positive patient outcomes Applies systems thinking knowledge as an approach to analysis and decision-making Demonstrates accountability for nursing research and quality improvement activities Provides evidence-based nursing care Promotes and communicates patient information effectively across the continuum of care Standard V. Leadership Serves as a leader of patient care Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc. Demonstrates leadership qualities: intelligence, influence, determination, integrity, confidence Manages own behaviors during interactions, such as feedback giving, to shape workplace events Utilizes positive reinforcement to motivate and attain desired behaviors; increases productivity Employs leadership theories, such as contingency and transformational, and associated techniques Applies techniques of "action learning" to problem solve and personally reflect on decisions Clinical Performance Improvement Shares experiences with process performance improvements across multiple areas Recognizes recurring and difficult problems and explores new or innovative solutions Leverages technology to facilitate the sharing of clinical performance or outcomes data Compares and contrasts different approaches for performance improvement; highlights pros and cons Creates mechanism for ensuring quality and performance measures are understood and valued by nursing staff Consults on and coaches on developing business cases to justify improvement initiatives Clinical Policies and Standards Monitors different types of clinical practice to ensure compliance with standards Evaluates existing and evolving standards and procedures and their impact on the organization Informs others on advanced clinical standards and policies across medical specialties Collaborates with other functions in establishing and documenting joint standards Participates in the development of clinical policies and practices Develops control and monitoring mechanisms for clinical policies adherence Healthcare Policy and Ethics Compliance Shares experiences with addressing diverse problems in healthcare policy compliance Demonstrates best practices for dealing with complex compliance or non-compliance situations Guides others in making correct decisions when faced with ethical dilemmas Designs or revises organizational practices and procedures to ensure compliance with policies Supports and coaches on mechanisms that encourage attention to compliance issues; all clinical activities Participates in translating policy changes into operational programs and services Healthcare Regulatory Environment Implements programs as needed to comply with diverse healthcare laws or regulations Monitors regulatory compliance of all healthcare practices to ensure no violations Evaluates key aspects of pending healthcare regulations and legislation that may impact company Provides recommendations and implements solutions to existing and potential legal problems Shares main considerations and issues related to laws and regulations in the implementation of healthcare practices Collaborates and communicates with all departments of healthcare organization for the preparation for external audits. Requirements: Education/Skills Bachelor's Degree Experience Minimum of 3-5 years of clinical patient care experience in a relevant setting Minimum of 2 years of healthcare leadership Licenses, Registrations, or Certifications RN License in state of employment or compact BLS Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
08/08/2026
Full time
Description Summary: Manages the nursing services and staff for a department; ensures quality and full compliance with relevant policies and standards. Responsibilities: Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families Ensuring consistent application of nursing services policies and standards throughout the organization Monitoring patient outcomes and quality and effectiveness of nursing care Overseeing performance of teams; identifying and addressing staff training and development needs Apprising medical staff, department heads, and administrators in matters related to nursing service and strategies Standard I: Financial Management Recognizes the impact of reimbursement on revenue Understands the relationship between values-based purchasing and quality outcomes with revenue and reimbursement Creates, monitors, and analyzes a budget; explaining variance Conducts ongoing evaluation of productivity, forecasting future revenue and expenses Documents capital appropriations and project authorizations Standard II. Human Resources Management Evaluates and specifies the critical resources required to accomplish the team's objectives Initiates requests for required resources based on staff competency with patient acuity Allocates team resources responsibly and equitably within the scope of labor laws Calculates resource usage to set a baseline for comparison Discovers opportunities to improve resource utilization Implements changes in role consistent with scope of practice Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow Resolves conflicts in a wide variety of situations, such as workload allocation, schedule overlap etc. Adjusts management and personal style to fit the needs of different people and different situations Explores motivational factors and tailors motivational efforts to individual needs and situations for the department Conducts evaluations on personnel performance at the work place and recommends improvement plans Coaches others on operating personnel management systems and their processes Standard III. Relationship Management and Influencing Behaviors Situation Management Identifies issues that require immediate attention Applies principles of crisis management to handle situations as necessary Manages conflict Promotes team dynamics Mentors and coaches staff Promotes Professional Management Promotes and encourages stress management Encourages participation in professional action Principles of self-awareness Fosters a healthy work environment Diversity Understands the components of cultural competence as they apply to the workforce Maintains an environment of fairness and processes to support it Capitalizes on differences to foster highly effective work groups Standard VI. Performance Improvement/Safe Practice/Quality Care/Regulations Assesses customer and patient satisfaction while developing and implementing strategies to address satisfaction issues Provides direct service to internal or external customers Facilitates the resolution of customer problems, issues, or concerns Monitors and promotes workplace safety requirements resulting in positive patient outcomes Applies systems thinking knowledge as an approach to analysis and decision-making Demonstrates accountability for nursing research and quality improvement activities Provides evidence-based nursing care Promotes and communicates patient information effectively across the continuum of care Standard V. Leadership Serves as a leader of patient care Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc. Demonstrates leadership qualities: intelligence, influence, determination, integrity, confidence Manages own behaviors during interactions, such as feedback giving, to shape workplace events Utilizes positive reinforcement to motivate and attain desired behaviors; increases productivity Employs leadership theories, such as contingency and transformational, and associated techniques Applies techniques of "action learning" to problem solve and personally reflect on decisions Clinical Performance Improvement Shares experiences with process performance improvements across multiple areas Recognizes recurring and difficult problems and explores new or innovative solutions Leverages technology to facilitate the sharing of clinical performance or outcomes data Compares and contrasts different approaches for performance improvement; highlights pros and cons Creates mechanism for ensuring quality and performance measures are understood and valued by nursing staff Consults on and coaches on developing business cases to justify improvement initiatives Clinical Policies and Standards Monitors different types of clinical practice to ensure compliance with standards Evaluates existing and evolving standards and procedures and their impact on the organization Informs others on advanced clinical standards and policies across medical specialties Collaborates with other functions in establishing and documenting joint standards Participates in the development of clinical policies and practices Develops control and monitoring mechanisms for clinical policies adherence Healthcare Policy and Ethics Compliance Shares experiences with addressing diverse problems in healthcare policy compliance Demonstrates best practices for dealing with complex compliance or non-compliance situations Guides others in making correct decisions when faced with ethical dilemmas Designs or revises organizational practices and procedures to ensure compliance with policies Supports and coaches on mechanisms that encourage attention to compliance issues; all clinical activities Participates in translating policy changes into operational programs and services Healthcare Regulatory Environment Implements programs as needed to comply with diverse healthcare laws or regulations Monitors regulatory compliance of all healthcare practices to ensure no violations Evaluates key aspects of pending healthcare regulations and legislation that may impact company Provides recommendations and implements solutions to existing and potential legal problems Shares main considerations and issues related to laws and regulations in the implementation of healthcare practices Collaborates and communicates with all departments of healthcare organization for the preparation for external audits. Requirements: Education/Skills Bachelor's Degree Experience Minimum of 3-5 years of clinical patient care experience in a relevant setting Minimum of 2 years of healthcare leadership Licenses, Registrations, or Certifications RN License in state of employment or compact BLS Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
About Zaden Technologies, Inc. Join Zaden Technologies on our mission to simplify the delivery and improve the utility of software products for our customers. At Zaden, we believe that our employees are our greatest assets. We hire the right candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer's biggest advocate and we are looking for like-minded individuals who encompass these same ideals. It is important to us to offer you competitive pay and comprehensive benefits with opportunities that match your life and propel your career! Zaden Technologies is seeking an experienced Principal Windows Systems Administrator to lead the design, implementation, and management of enterprise Windows infrastructure and Azure Virtual Desktop environments. This role will be critical in supporting our DevSecOps initiatives and ensuring secure, scalable, and efficient system operations for defense and space systems. The ideal candidate will bring deep expertise in Windows system administration, Azure cloud infrastructure, and security hardening while working in a fast-paced environment supporting mission-critical applications. Role Responsibilities: Design, deploy, and manage Azure Virtual Desktop (AVD) environments including host pools, session hosts, and user profiles to support distributed workforce requirements Administer and optimize Group Policy Objects (GPOs) across enterprise domains to enforce security policies, user configurations, and system settings Conduct comprehensive security and vulnerability scanning using industry-standard tools, and remediate identified vulnerabilities in accordance with compliance requirements Manage Windows Update deployment strategies, including WSUS administration, patch testing, and enterprise-wide update rollouts with minimal operational disruption Oversee some Linux virtual machine environments within hybrid infrastructure, ensuring proper integration with Windows systems and maintaining cross-platform operational excellence Design and troubleshoot complex networking configurations including VPNs, subnets, routing, firewalls, and load balancers in both on-premises and Azure environments Architect and maintain Azure infrastructure components including virtual networks, storage accounts, resource groups, and identity management solutions Lead Security Technical Implementation Guide (STIG) compliance efforts by implementing and validating security baselines across a mixed fleet Provide technical leadership and mentorship to junior system administrators and contribute to the development of best practices and standard operating procedures Collaborate with DevSecOps teams to integrate infrastructure-as-code practices and automation workflows for system provisioning and configuration management Required Qualifications: U.S. Citizenship and active secret security clearance Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience 7+ years of hands-on experience in Windows system administration in enterprise environments Advanced expertise in Azure Virtual Desktop deployment, management, and optimization Demonstrated proficiency in Group Policy creation, management, and troubleshooting across complex Active Directory environments Strong experience with security and vulnerability scanning tools (e.g., Nessus, Qualys, Rapid7) and remediation workflows Proven track record managing Windows Server Update Services (WSUS) or equivalent patch management solutions In-depth knowledge of networking protocols, architectures, and troubleshooting methodologies (TCP/IP, DNS, DHCP, VPN) Solid understanding of Azure cloud services, Azure networking (VNets, NSGs, Application Gateway), and infrastructure management Hands-on experience implementing and validating STIG compliance on Windows and Linux systems Preferred Qualifications: Active Top Secret clearance with ability to obtain TS/SCI Microsoft certifications such as Azure Administrator Associate, Azure Solutions Architect Expert, or Windows Server Hybrid Administrator Associate Proficiency in basic Linux system administration tasks. Experience with Infrastructure-as-Code tools (Terraform, ARM templates, Bicep) Knowledge of containerization technologies (Docker, Kubernetes) and their integration with Windows infrastructure Familiarity with DevSecOps practices, CI/CD pipelines, and automation frameworks Experience with PowerShell scripting and automation for system administration tasks Background supporting Department of Defense (DoD) or federal government IT environments Experience with monitoring and observability tools (Azure Monitor, Log Analytics, Prometheus, Grafana) Knowledge of identity and access management solutions (Azure AD, ADFS, MFA implementation) Experience with disaster recovery planning and implementation in cloud environments What we offer: Robust startup environment with a variety of projects to work on Growth paths and endless opportunities to learn and develop Paid holidays Employer contributions toward 401k Performance-based bonus and profit-sharing 50% coverage of health insurance for employees and their dependents The pay range for this role is: 130,000 - 170,000 USD per year(Huntsville, AL) Compensation details: 00 Yearly Salary PIc8ed175017c2-8490
08/07/2026
Full time
About Zaden Technologies, Inc. Join Zaden Technologies on our mission to simplify the delivery and improve the utility of software products for our customers. At Zaden, we believe that our employees are our greatest assets. We hire the right candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer's biggest advocate and we are looking for like-minded individuals who encompass these same ideals. It is important to us to offer you competitive pay and comprehensive benefits with opportunities that match your life and propel your career! Zaden Technologies is seeking an experienced Principal Windows Systems Administrator to lead the design, implementation, and management of enterprise Windows infrastructure and Azure Virtual Desktop environments. This role will be critical in supporting our DevSecOps initiatives and ensuring secure, scalable, and efficient system operations for defense and space systems. The ideal candidate will bring deep expertise in Windows system administration, Azure cloud infrastructure, and security hardening while working in a fast-paced environment supporting mission-critical applications. Role Responsibilities: Design, deploy, and manage Azure Virtual Desktop (AVD) environments including host pools, session hosts, and user profiles to support distributed workforce requirements Administer and optimize Group Policy Objects (GPOs) across enterprise domains to enforce security policies, user configurations, and system settings Conduct comprehensive security and vulnerability scanning using industry-standard tools, and remediate identified vulnerabilities in accordance with compliance requirements Manage Windows Update deployment strategies, including WSUS administration, patch testing, and enterprise-wide update rollouts with minimal operational disruption Oversee some Linux virtual machine environments within hybrid infrastructure, ensuring proper integration with Windows systems and maintaining cross-platform operational excellence Design and troubleshoot complex networking configurations including VPNs, subnets, routing, firewalls, and load balancers in both on-premises and Azure environments Architect and maintain Azure infrastructure components including virtual networks, storage accounts, resource groups, and identity management solutions Lead Security Technical Implementation Guide (STIG) compliance efforts by implementing and validating security baselines across a mixed fleet Provide technical leadership and mentorship to junior system administrators and contribute to the development of best practices and standard operating procedures Collaborate with DevSecOps teams to integrate infrastructure-as-code practices and automation workflows for system provisioning and configuration management Required Qualifications: U.S. Citizenship and active secret security clearance Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience 7+ years of hands-on experience in Windows system administration in enterprise environments Advanced expertise in Azure Virtual Desktop deployment, management, and optimization Demonstrated proficiency in Group Policy creation, management, and troubleshooting across complex Active Directory environments Strong experience with security and vulnerability scanning tools (e.g., Nessus, Qualys, Rapid7) and remediation workflows Proven track record managing Windows Server Update Services (WSUS) or equivalent patch management solutions In-depth knowledge of networking protocols, architectures, and troubleshooting methodologies (TCP/IP, DNS, DHCP, VPN) Solid understanding of Azure cloud services, Azure networking (VNets, NSGs, Application Gateway), and infrastructure management Hands-on experience implementing and validating STIG compliance on Windows and Linux systems Preferred Qualifications: Active Top Secret clearance with ability to obtain TS/SCI Microsoft certifications such as Azure Administrator Associate, Azure Solutions Architect Expert, or Windows Server Hybrid Administrator Associate Proficiency in basic Linux system administration tasks. Experience with Infrastructure-as-Code tools (Terraform, ARM templates, Bicep) Knowledge of containerization technologies (Docker, Kubernetes) and their integration with Windows infrastructure Familiarity with DevSecOps practices, CI/CD pipelines, and automation frameworks Experience with PowerShell scripting and automation for system administration tasks Background supporting Department of Defense (DoD) or federal government IT environments Experience with monitoring and observability tools (Azure Monitor, Log Analytics, Prometheus, Grafana) Knowledge of identity and access management solutions (Azure AD, ADFS, MFA implementation) Experience with disaster recovery planning and implementation in cloud environments What we offer: Robust startup environment with a variety of projects to work on Growth paths and endless opportunities to learn and develop Paid holidays Employer contributions toward 401k Performance-based bonus and profit-sharing 50% coverage of health insurance for employees and their dependents The pay range for this role is: 130,000 - 170,000 USD per year(Huntsville, AL) Compensation details: 00 Yearly Salary PIc8ed175017c2-8490
Description: Mary's Place provides safe and inclusive shelter and services for women, children, and families on their journey out of homelessness. We operate a women's day center and several 24/7 family shelters throughout King County. We serve hundreds of families each year, providing a safe place to stay, nutritious meals, essential services, and access to housing and employment resources. We believe that no one's child should sleep outside. Valuing diversity and championing equity are core values at Mary's Place. Mary's Place is an equal opportunity employer with a culturally diverse work environment and a commitment to social justice. This is a full-time, non-exempt, hybrid position. Time in office will be at our administrative offices downtown. The hourly rate is $28-$29/hr. DOE. The HR & Benefits Administrator is a key member of the Human Resources team, providing administrative and operational support across the employee lifecycle with a specialized focus on benefits administration, payroll support, leave and accommodation management, HR compliance, employee records administration, and customer service. This position serves as an important liaison between employees, managers, HR, Payroll, and third-party benefit providers to ensure accurate and timely administration of employee programs and employment-related processes. The HR & Benefits Administrator manages employee leaves of absence and accommodations, supports payroll and benefits administration, maintains HR records and compliance activities, and assists with recruitment, onboarding, offboarding, and employee communications. This role requires exceptional attention to detail, strong organizational skills, a high degree of confidentiality, and a commitment to providing outstanding service to employees. The working schedule is regular business hours Monday-Friday, with flexibility to work occasional evening or weekend hours to meet business needs. Applicants must provide proof of vaccination status. This is a non-exempt, non-supervisory, full-time position reporting to the HR Director. The pay range is $28.00-$29.00 per hour DOE. The HR & Benefits Administrator will work onsite at our administration office in downtown Seattle (The HUB), with occasional remote work flexibility upon request and approval. Key Responsibilities 30%: HR Administration, Compliance & Employee Support Maintain employee personnel records and HR documentation, ensuring completeness, confidentiality, and compliance with organizational policies and applicable federal, state, and local regulations. Process and maintain records related to new hires, employee status changes, promotions, transfers, separations, leaves of absence, and other employment actions. Conduct or assist with compliance audits and reporting, including I-9 audits, EEO-1 reporting, personnel file reviews, payroll audits, and other regulatory requirements. Monitor and respond to HR-related inquiries through designated HR email inboxes, ensuring accurate, professional, and timely responses. Serve as a resource to employees by answering questions regarding HR policies, procedures, benefits, payroll, and employment practices, escalating complex matters as appropriate. Process employment verification requests and respond to Employment Security Department wage audits and unemployment claims. Coordinate and maintain workers' compensation and industrial injury records, partnering with employees, supervisors, and the L&I Case Manager as needed. Assist with employee surveys, HR projects, data collection, reporting, and organizational initiatives. Recommend and support process improvements that enhance efficiency, compliance, employee experience, and service delivery. Maintain a high level of customer service, professionalism, confidentiality, and accuracy in all employee interactions. Participate in special projects and other HR-related duties as assigned. 25%: Leave of Absence & Accommodation Administration Administer employee leave and accommodation programs, including FMLA, Washington Paid Family & Medical Leave (PFML), military leave, ADA accommodations, pregnancy-related accommodations, workers' compensation-related leaves, and other protected leaves. Manage the full leave administration process from initial employee inquiry through return-to-work, including eligibility determination, required notices, documentation tracking, medical certifications, communication, and record maintenance. Serve as the primary point of contact for employees and managers regarding leave and accommodation requests, explaining available options, organizational policies, and applicable legal protections. Maintain accurate leave records and tracking systems to ensure compliance with federal, state, and organizational requirements. Coordinate leave impacts with payroll and benefits administration, including benefit continuation, premium payments, timesheet reporting, and payroll deductions. Partner with employees, managers, payroll, and benefit vendors to facilitate smooth leave transitions and successful return-to-work processes. Ensure leave and accommodation forms, resources, and processes remain current, compliant, and accessible to employees and managers. 35%: Payroll & Benefits Administration Support payroll administration by maintaining employee information within Paylocity, including new hires, status changes, compensation changes, benefits updates, leaves, and terminations. Create and maintain employee records in HRIS, payroll, benefits, and related systems to ensure data accuracy and consistency across platforms. Process payroll-related employee changes and ensure supporting documentation is accurate, complete, and submitted in accordance with payroll deadlines. Support onboarding and offboarding activities related to payroll and benefits, including benefit enrollments, COBRA administration, retirement plans, flexible spending accounts, and insurance terminations. Manage benefit eligibility, enrollments, qualifying life event changes, terminations, and benefit vendor communications. Monitor benefit enrollment timelines and ensure accurate integration of benefit elections and payroll deductions within organizational systems. Assist employees with benefit-related questions and serve as a liaison between staff and benefit providers when appropriate. Support the annual open enrollment process, including employee communications, system updates, enrollment tracking, and verification of payroll deduction accuracy. Maintain payroll and benefits processing checklists and coordinate data entry into financial and accounting systems to ensure accuracy and proper reporting. Assist with payroll audits, benefit reconciliations, and reporting activities to ensure compliance and data integrity. Administer the employee ORCA Card benefit program, including card issuance, payroll deductions, fee adjustments, account maintenance, vendor coordination, quarterly reconciliations, and annual contract support. Partner with Payroll, Finance, HR leadership, and external vendors to resolve payroll and benefits issues in a timely and effective manner. 10%: Recruitment & Onboarding Support Support recruitment and hiring activities, including job offers, internal hiring, background checks, adverse action processes, reference checks, and pre-employment documentation. Assist with onboarding coordination to ensure a positive and compliant new hire experience. Prepare and process hiring documentation and employee records associated with onboarding and orientation activities. Support employee transitions, including separation documentation and offboarding processes. Assist with training administration and other talent-related initiatives as needed, including New Hire Orientation. Other Duties Perform other related duties and special projects as assigned in support of the Human Resources, Payroll, and Benefits functions. Requirements: Qualifications/Skills/Experience Bachelor's degree or higher in Human Resources or related field preferred; HR certification strongly preferred (PHR or SHRM-CP) 1-2 years of relevant experience with systems in ACA, COBRA, & Medical/Dental, 401k/403b plans, FSA/HSA. Knowledge and experience in the open enrollment process. 2 years of relevant Human Resources experience including Leave and Accommodations management, support for recruiting (interviewing, background and reference checks, onboarding), policy interpretation and application, and skilled HR admin support Superior organizational and time-management abilities; able to prioritize as well as manage a continuous stream of details Working knowledge of employment law on a local, state and federal level Working knowledge of the ADA, federal and state leave and disability accommodation regulations and best practices Preferred but not required: knowledge of and experience with OSHA and EEOC reporting requirements Track record of providing excellent customer service in the HR field, with focus on working with staff and management to resolve accommodations and leave issues Strong business and HR acumen, including problem-solving skills, critical thinking, and analysis Research skills to use available resources to identify and understand the latest laws and regulations in employment related topics including accommodation, leaves, and record-keeping . click apply for full job details
08/07/2026
Full time
Description: Mary's Place provides safe and inclusive shelter and services for women, children, and families on their journey out of homelessness. We operate a women's day center and several 24/7 family shelters throughout King County. We serve hundreds of families each year, providing a safe place to stay, nutritious meals, essential services, and access to housing and employment resources. We believe that no one's child should sleep outside. Valuing diversity and championing equity are core values at Mary's Place. Mary's Place is an equal opportunity employer with a culturally diverse work environment and a commitment to social justice. This is a full-time, non-exempt, hybrid position. Time in office will be at our administrative offices downtown. The hourly rate is $28-$29/hr. DOE. The HR & Benefits Administrator is a key member of the Human Resources team, providing administrative and operational support across the employee lifecycle with a specialized focus on benefits administration, payroll support, leave and accommodation management, HR compliance, employee records administration, and customer service. This position serves as an important liaison between employees, managers, HR, Payroll, and third-party benefit providers to ensure accurate and timely administration of employee programs and employment-related processes. The HR & Benefits Administrator manages employee leaves of absence and accommodations, supports payroll and benefits administration, maintains HR records and compliance activities, and assists with recruitment, onboarding, offboarding, and employee communications. This role requires exceptional attention to detail, strong organizational skills, a high degree of confidentiality, and a commitment to providing outstanding service to employees. The working schedule is regular business hours Monday-Friday, with flexibility to work occasional evening or weekend hours to meet business needs. Applicants must provide proof of vaccination status. This is a non-exempt, non-supervisory, full-time position reporting to the HR Director. The pay range is $28.00-$29.00 per hour DOE. The HR & Benefits Administrator will work onsite at our administration office in downtown Seattle (The HUB), with occasional remote work flexibility upon request and approval. Key Responsibilities 30%: HR Administration, Compliance & Employee Support Maintain employee personnel records and HR documentation, ensuring completeness, confidentiality, and compliance with organizational policies and applicable federal, state, and local regulations. Process and maintain records related to new hires, employee status changes, promotions, transfers, separations, leaves of absence, and other employment actions. Conduct or assist with compliance audits and reporting, including I-9 audits, EEO-1 reporting, personnel file reviews, payroll audits, and other regulatory requirements. Monitor and respond to HR-related inquiries through designated HR email inboxes, ensuring accurate, professional, and timely responses. Serve as a resource to employees by answering questions regarding HR policies, procedures, benefits, payroll, and employment practices, escalating complex matters as appropriate. Process employment verification requests and respond to Employment Security Department wage audits and unemployment claims. Coordinate and maintain workers' compensation and industrial injury records, partnering with employees, supervisors, and the L&I Case Manager as needed. Assist with employee surveys, HR projects, data collection, reporting, and organizational initiatives. Recommend and support process improvements that enhance efficiency, compliance, employee experience, and service delivery. Maintain a high level of customer service, professionalism, confidentiality, and accuracy in all employee interactions. Participate in special projects and other HR-related duties as assigned. 25%: Leave of Absence & Accommodation Administration Administer employee leave and accommodation programs, including FMLA, Washington Paid Family & Medical Leave (PFML), military leave, ADA accommodations, pregnancy-related accommodations, workers' compensation-related leaves, and other protected leaves. Manage the full leave administration process from initial employee inquiry through return-to-work, including eligibility determination, required notices, documentation tracking, medical certifications, communication, and record maintenance. Serve as the primary point of contact for employees and managers regarding leave and accommodation requests, explaining available options, organizational policies, and applicable legal protections. Maintain accurate leave records and tracking systems to ensure compliance with federal, state, and organizational requirements. Coordinate leave impacts with payroll and benefits administration, including benefit continuation, premium payments, timesheet reporting, and payroll deductions. Partner with employees, managers, payroll, and benefit vendors to facilitate smooth leave transitions and successful return-to-work processes. Ensure leave and accommodation forms, resources, and processes remain current, compliant, and accessible to employees and managers. 35%: Payroll & Benefits Administration Support payroll administration by maintaining employee information within Paylocity, including new hires, status changes, compensation changes, benefits updates, leaves, and terminations. Create and maintain employee records in HRIS, payroll, benefits, and related systems to ensure data accuracy and consistency across platforms. Process payroll-related employee changes and ensure supporting documentation is accurate, complete, and submitted in accordance with payroll deadlines. Support onboarding and offboarding activities related to payroll and benefits, including benefit enrollments, COBRA administration, retirement plans, flexible spending accounts, and insurance terminations. Manage benefit eligibility, enrollments, qualifying life event changes, terminations, and benefit vendor communications. Monitor benefit enrollment timelines and ensure accurate integration of benefit elections and payroll deductions within organizational systems. Assist employees with benefit-related questions and serve as a liaison between staff and benefit providers when appropriate. Support the annual open enrollment process, including employee communications, system updates, enrollment tracking, and verification of payroll deduction accuracy. Maintain payroll and benefits processing checklists and coordinate data entry into financial and accounting systems to ensure accuracy and proper reporting. Assist with payroll audits, benefit reconciliations, and reporting activities to ensure compliance and data integrity. Administer the employee ORCA Card benefit program, including card issuance, payroll deductions, fee adjustments, account maintenance, vendor coordination, quarterly reconciliations, and annual contract support. Partner with Payroll, Finance, HR leadership, and external vendors to resolve payroll and benefits issues in a timely and effective manner. 10%: Recruitment & Onboarding Support Support recruitment and hiring activities, including job offers, internal hiring, background checks, adverse action processes, reference checks, and pre-employment documentation. Assist with onboarding coordination to ensure a positive and compliant new hire experience. Prepare and process hiring documentation and employee records associated with onboarding and orientation activities. Support employee transitions, including separation documentation and offboarding processes. Assist with training administration and other talent-related initiatives as needed, including New Hire Orientation. Other Duties Perform other related duties and special projects as assigned in support of the Human Resources, Payroll, and Benefits functions. Requirements: Qualifications/Skills/Experience Bachelor's degree or higher in Human Resources or related field preferred; HR certification strongly preferred (PHR or SHRM-CP) 1-2 years of relevant experience with systems in ACA, COBRA, & Medical/Dental, 401k/403b plans, FSA/HSA. Knowledge and experience in the open enrollment process. 2 years of relevant Human Resources experience including Leave and Accommodations management, support for recruiting (interviewing, background and reference checks, onboarding), policy interpretation and application, and skilled HR admin support Superior organizational and time-management abilities; able to prioritize as well as manage a continuous stream of details Working knowledge of employment law on a local, state and federal level Working knowledge of the ADA, federal and state leave and disability accommodation regulations and best practices Preferred but not required: knowledge of and experience with OSHA and EEOC reporting requirements Track record of providing excellent customer service in the HR field, with focus on working with staff and management to resolve accommodations and leave issues Strong business and HR acumen, including problem-solving skills, critical thinking, and analysis Research skills to use available resources to identify and understand the latest laws and regulations in employment related topics including accommodation, leaves, and record-keeping . click apply for full job details
Job Description The Executive Director is responsible for the overall leadership, management, and day-to-day operations of the skilled nursing community, ensuring the delivery of high-quality resident care, regulatory compliance, financial performance, workforce engagement, and operational excellence. This position provides strategic and operational oversight of all departments, fostering a culture of accountability, service, safety, and continuous improvement. The Executive Director works collaboratively with residents, families, employees, physicians, and community partners to ensure exceptional outcomes and a positive living and working environment, while maintaining compliance with all applicable federal, state, and local regulations and organizational standards. Essential Job Functions ADMINISTRATION Provide overall leadership and operational oversight for all aspects of the skilled nursing community, ensuring excellence in resident care, customer service, operational performance, and regulatory compliance. Develop, implement, evaluate, and continuously improve programs, services, policies, and operational processes. Lead, mentor, and hold accountable department leaders to achieve operational, clinical, financial, and customer satisfaction goals. Develop, monitor, and manage operating and capital budgets while ensuring responsible stewardship of organizational resources. Monitor key performance indicators, quality measures, resident satisfaction scores, workforce metrics, and financial results, implementing improvement plans as needed. Ensure ongoing survey readiness and compliance with all applicable federal, state, and local regulations. Partner with clinical leadership to promote resident safety, quality outcomes, infection prevention, risk management, and continuous quality improvement. Establish and maintain effective relationships with residents, families, physicians, referral sources, regulatory agencies, and community partners. Conduct routine rounds and inspections to ensure quality standards, operational efficiency, safety, and customer service expectations are met. Lead response efforts related to surveys, audits, investigations, emergency preparedness, and plans of correction. Promote employee engagement, professional development, succession planning, and a positive workplace culture. Lead occupancy growth initiatives and support census development through marketing, networking, and business development activities. Represent the community and organization in professional, civic, regulatory, and industry organizations. Ensure all residents receive care and services in an environment that promotes dignity, choice, quality of life, safety, and resident rights. Perform other duties as assigned. PERSONNEL FUNCTIONS Help recruit and select qualified managers, supervisors, consultants, and support staff. Collaborate with department managers to address issues and improve services. Ensure sufficient trained staff are present at all times. Support staff development; monitor performance and implement coaching, counseling, or discipline as needed. Address issues up to termination if required. Maintain positive relationships with medical professionals and related organizations via formal agreements. Assist in planning and conducting training, orientation, and ongoing education for staff. SAFETY AND SANITATION Ensure that all facility personnel, residents, visitors, etc., follow established safety regulations, including fire protection/prevention, smoking regulations, infection control, etc. Ensure that the building and grounds are maintained in good repair. Review accident/incident reports and establish an effective accident prevention program. Ensure development of county-approved Disaster Plan EQUIPMENT AND SUPPLY FUNCTIONS Authorize the purchase of major equipment/supplies in accordance with established purchasing policies and procedures. Ensure that the building and grounds are maintained in good repair. BUDGET AND PLANNING FUNCTIONS Prepare an annual operating budget for approval by the management and allocate the resources to carry out programs and activities of the facility. Assist in the establishment and maintenance of adequate facility systems that reflects the operating cost of the facility. Knowledge and Critical Skills Be able to make independent decisions and follow instructions. Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public. Capable of working with ill, disabled, elderly, and emotionally upset people within the facility. Communicate effectively in a manner that is sufficient for supervisors, team members, prospects, residents, and families. Knowledge/proficiency of Microsoft Office Suite. Education and Experience Must meet all applicable state and federal requirements for this position. A bachelor's degree is necessary. A degree in Public Health Administration or Business Administration, or a health-related degree is preferred but not required. Must have, as a minimum, 5-year (s) experience in a supervisory capacity in a hospital or long-term care facility. Must possess a current, unencumbered Nursing Home Administrator / Executive Director's license or meet the licensure requirements of this State. Supervisory Responsibility This position does have any direct reports or supervisory requirements.
08/07/2026
Full time
Job Description The Executive Director is responsible for the overall leadership, management, and day-to-day operations of the skilled nursing community, ensuring the delivery of high-quality resident care, regulatory compliance, financial performance, workforce engagement, and operational excellence. This position provides strategic and operational oversight of all departments, fostering a culture of accountability, service, safety, and continuous improvement. The Executive Director works collaboratively with residents, families, employees, physicians, and community partners to ensure exceptional outcomes and a positive living and working environment, while maintaining compliance with all applicable federal, state, and local regulations and organizational standards. Essential Job Functions ADMINISTRATION Provide overall leadership and operational oversight for all aspects of the skilled nursing community, ensuring excellence in resident care, customer service, operational performance, and regulatory compliance. Develop, implement, evaluate, and continuously improve programs, services, policies, and operational processes. Lead, mentor, and hold accountable department leaders to achieve operational, clinical, financial, and customer satisfaction goals. Develop, monitor, and manage operating and capital budgets while ensuring responsible stewardship of organizational resources. Monitor key performance indicators, quality measures, resident satisfaction scores, workforce metrics, and financial results, implementing improvement plans as needed. Ensure ongoing survey readiness and compliance with all applicable federal, state, and local regulations. Partner with clinical leadership to promote resident safety, quality outcomes, infection prevention, risk management, and continuous quality improvement. Establish and maintain effective relationships with residents, families, physicians, referral sources, regulatory agencies, and community partners. Conduct routine rounds and inspections to ensure quality standards, operational efficiency, safety, and customer service expectations are met. Lead response efforts related to surveys, audits, investigations, emergency preparedness, and plans of correction. Promote employee engagement, professional development, succession planning, and a positive workplace culture. Lead occupancy growth initiatives and support census development through marketing, networking, and business development activities. Represent the community and organization in professional, civic, regulatory, and industry organizations. Ensure all residents receive care and services in an environment that promotes dignity, choice, quality of life, safety, and resident rights. Perform other duties as assigned. PERSONNEL FUNCTIONS Help recruit and select qualified managers, supervisors, consultants, and support staff. Collaborate with department managers to address issues and improve services. Ensure sufficient trained staff are present at all times. Support staff development; monitor performance and implement coaching, counseling, or discipline as needed. Address issues up to termination if required. Maintain positive relationships with medical professionals and related organizations via formal agreements. Assist in planning and conducting training, orientation, and ongoing education for staff. SAFETY AND SANITATION Ensure that all facility personnel, residents, visitors, etc., follow established safety regulations, including fire protection/prevention, smoking regulations, infection control, etc. Ensure that the building and grounds are maintained in good repair. Review accident/incident reports and establish an effective accident prevention program. Ensure development of county-approved Disaster Plan EQUIPMENT AND SUPPLY FUNCTIONS Authorize the purchase of major equipment/supplies in accordance with established purchasing policies and procedures. Ensure that the building and grounds are maintained in good repair. BUDGET AND PLANNING FUNCTIONS Prepare an annual operating budget for approval by the management and allocate the resources to carry out programs and activities of the facility. Assist in the establishment and maintenance of adequate facility systems that reflects the operating cost of the facility. Knowledge and Critical Skills Be able to make independent decisions and follow instructions. Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public. Capable of working with ill, disabled, elderly, and emotionally upset people within the facility. Communicate effectively in a manner that is sufficient for supervisors, team members, prospects, residents, and families. Knowledge/proficiency of Microsoft Office Suite. Education and Experience Must meet all applicable state and federal requirements for this position. A bachelor's degree is necessary. A degree in Public Health Administration or Business Administration, or a health-related degree is preferred but not required. Must have, as a minimum, 5-year (s) experience in a supervisory capacity in a hospital or long-term care facility. Must possess a current, unencumbered Nursing Home Administrator / Executive Director's license or meet the licensure requirements of this State. Supervisory Responsibility This position does have any direct reports or supervisory requirements.
Location: Nacogdoches Mental Health Clinic - Nacogdoches, TX Position Number: 86 Compensation: $47,846.00 annually About the Role The Administrative Manager is responsible for overseeing the daily operations of the support staff and general office while ensuring efficient administrative processes that support quality behavioral healthcare services. This position manages clinical records, fee collection systems, clinical databases, office supplies, and mail flow while maintaining compliance with Agency and clinical standards. The Administrative Manager also prepares reports and audits, serves as the Designated Records Monitor (DRM), and works closely with clinical staff, support staff, consumers, and outside agencies to ensure smooth office operations and exceptional customer service. What You'll Do Supervise and coordinate the daily activities of support staff and office operations. Manage clinical records in accordance with Agency and regulatory requirements. Oversee fee collection systems and maintain accurate financial records. Prepare and maintain clinical databases. Order office supplies and coordinate incoming and outgoing mail. Prepare monthly and quarterly reports and complete requested audits. Serve as the Designated Records Monitor (DRM). Work collaboratively with clinical staff, consumers, and community agencies to ensure compliance with clinical standards. Maintain accurate documentation and administrative records. Provide excellent customer service and professional communication in person and by telephone. What You Need Required Bachelor's degree from an accredited college or university. Two (2) years of clerical experience in a medical office, mental health-related setting, or business office. Valid Texas driver's license. Driving record insurable by Burke's insurance administrator. Ability to complete Defensive Driving training. Knowledge of word processing and database software. Strong typing, telephone, organizational, and communication skills. Ability to work professionally with adults diagnosed with severe and persistent mental illness. Preferred Bachelor's degree in Business or Management. Three (3) years of leadership and management experience in a medical office, mental health-related setting, or business office. Benefits Eligible full-time employees enjoy a comprehensive benefits package, including: Medical, dental, and vision insurance Retirement plan with employer match Paid vacation and sick leave Paid holidays Employer-paid life insurance Employee Assistance Program (EAP) Work Schedule Monday - Friday, generally 8:00 a.m. - 5:00 p.m. Occasional after-hours work may be required. Physical Requirements Ability to lift up to 50 pounds. Ability to bend, reach, and move throughout the workday. Visual and auditory skills sufficient to perform telephone, receptionist, and transcription duties. Fine motor skills necessary for accurate handwriting and typing. Equal Opportunity Employer Burke is an Equal Opportunity Employer and does not discriminate based on race, color, gender, sexual orientation, national origin, religion, age, or disability unless such characteristics are bona fide occupational requirements. Applicants must provide proof of identity and employment authorization as part of the hiring process. All final candidates are subject to background and driving record checks as part of Burke's pre-employment screening process. PI2241ba1901ba-6924
08/07/2026
Full time
Location: Nacogdoches Mental Health Clinic - Nacogdoches, TX Position Number: 86 Compensation: $47,846.00 annually About the Role The Administrative Manager is responsible for overseeing the daily operations of the support staff and general office while ensuring efficient administrative processes that support quality behavioral healthcare services. This position manages clinical records, fee collection systems, clinical databases, office supplies, and mail flow while maintaining compliance with Agency and clinical standards. The Administrative Manager also prepares reports and audits, serves as the Designated Records Monitor (DRM), and works closely with clinical staff, support staff, consumers, and outside agencies to ensure smooth office operations and exceptional customer service. What You'll Do Supervise and coordinate the daily activities of support staff and office operations. Manage clinical records in accordance with Agency and regulatory requirements. Oversee fee collection systems and maintain accurate financial records. Prepare and maintain clinical databases. Order office supplies and coordinate incoming and outgoing mail. Prepare monthly and quarterly reports and complete requested audits. Serve as the Designated Records Monitor (DRM). Work collaboratively with clinical staff, consumers, and community agencies to ensure compliance with clinical standards. Maintain accurate documentation and administrative records. Provide excellent customer service and professional communication in person and by telephone. What You Need Required Bachelor's degree from an accredited college or university. Two (2) years of clerical experience in a medical office, mental health-related setting, or business office. Valid Texas driver's license. Driving record insurable by Burke's insurance administrator. Ability to complete Defensive Driving training. Knowledge of word processing and database software. Strong typing, telephone, organizational, and communication skills. Ability to work professionally with adults diagnosed with severe and persistent mental illness. Preferred Bachelor's degree in Business or Management. Three (3) years of leadership and management experience in a medical office, mental health-related setting, or business office. Benefits Eligible full-time employees enjoy a comprehensive benefits package, including: Medical, dental, and vision insurance Retirement plan with employer match Paid vacation and sick leave Paid holidays Employer-paid life insurance Employee Assistance Program (EAP) Work Schedule Monday - Friday, generally 8:00 a.m. - 5:00 p.m. Occasional after-hours work may be required. Physical Requirements Ability to lift up to 50 pounds. Ability to bend, reach, and move throughout the workday. Visual and auditory skills sufficient to perform telephone, receptionist, and transcription duties. Fine motor skills necessary for accurate handwriting and typing. Equal Opportunity Employer Burke is an Equal Opportunity Employer and does not discriminate based on race, color, gender, sexual orientation, national origin, religion, age, or disability unless such characteristics are bona fide occupational requirements. Applicants must provide proof of identity and employment authorization as part of the hiring process. All final candidates are subject to background and driving record checks as part of Burke's pre-employment screening process. PI2241ba1901ba-6924
Job Description The Executive Director is responsible for the overall leadership, management, and day-to-day operations of the skilled nursing community, ensuring the delivery of high-quality resident care, regulatory compliance, financial performance, workforce engagement, and operational excellence. This position provides strategic and operational oversight of all departments, fostering a culture of accountability, service, safety, and continuous improvement. The Executive Director works collaboratively with residents, families, employees, physicians, and community partners to ensure exceptional outcomes and a positive living and working environment, while maintaining compliance with all applicable federal, state, and local regulations and organizational standards. Essential Job Functions ADMINISTRATION Provide overall leadership and operational oversight for all aspects of the skilled nursing community, ensuring excellence in resident care, customer service, operational performance, and regulatory compliance. Develop, implement, evaluate, and continuously improve programs, services, policies, and operational processes. Lead, mentor, and hold accountable department leaders to achieve operational, clinical, financial, and customer satisfaction goals. Develop, monitor, and manage operating and capital budgets while ensuring responsible stewardship of organizational resources. Monitor key performance indicators, quality measures, resident satisfaction scores, workforce metrics, and financial results, implementing improvement plans as needed. Ensure ongoing survey readiness and compliance with all applicable federal, state, and local regulations. Partner with clinical leadership to promote resident safety, quality outcomes, infection prevention, risk management, and continuous quality improvement. Establish and maintain effective relationships with residents, families, physicians, referral sources, regulatory agencies, and community partners. Conduct routine rounds and inspections to ensure quality standards, operational efficiency, safety, and customer service expectations are met. Lead response efforts related to surveys, audits, investigations, emergency preparedness, and plans of correction. Promote employee engagement, professional development, succession planning, and a positive workplace culture. Lead occupancy growth initiatives and support census development through marketing, networking, and business development activities. Represent the community and organization in professional, civic, regulatory, and industry organizations. Ensure all residents receive care and services in an environment that promotes dignity, choice, quality of life, safety, and resident rights. Perform other duties as assigned. PERSONNEL FUNCTIONS Help recruit and select qualified managers, supervisors, consultants, and support staff. Collaborate with department managers to address issues and improve services. Ensure sufficient trained staff are present at all times. Support staff development; monitor performance and implement coaching, counseling, or discipline as needed. Address issues up to termination if required. Maintain positive relationships with medical professionals and related organizations via formal agreements. Assist in planning and conducting training, orientation, and ongoing education for staff. SAFETY AND SANITATION Ensure that all facility personnel, residents, visitors, etc., follow established safety regulations, including fire protection/prevention, smoking regulations, infection control, etc. Ensure that the building and grounds are maintained in good repair. Review accident/incident reports and establish an effective accident prevention program. Ensure development of county-approved Disaster Plan EQUIPMENT AND SUPPLY FUNCTIONS Authorize the purchase of major equipment/supplies in accordance with established purchasing policies and procedures. Ensure that the building and grounds are maintained in good repair. BUDGET AND PLANNING FUNCTIONS Prepare an annual operating budget for approval by the management and allocate the resources to carry out programs and activities of the facility. Assist in the establishment and maintenance of adequate facility systems that reflects the operating cost of the facility. Knowledge and Critical Skills Be able to make independent decisions and follow instructions. Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public. Capable of working with ill, disabled, elderly, and emotionally upset people within the facility. Communicate effectively in a manner that is sufficient for supervisors, team members, prospects, residents, and families. Knowledge/proficiency of Microsoft Office Suite. Education and Experience Must meet all applicable state and federal requirements for this position. A bachelor's degree is necessary. A degree in Public Health Administration or Business Administration, or a health-related degree is preferred but not required. Must have, as a minimum, 5-year (s) experience in a supervisory capacity in a hospital or long-term care facility. Must possess a current, unencumbered Nursing Home Administrator / Executive Director's license or meet the licensure requirements of this State. Supervisory Responsibility This position does have any direct reports or supervisory requirements.
08/07/2026
Full time
Job Description The Executive Director is responsible for the overall leadership, management, and day-to-day operations of the skilled nursing community, ensuring the delivery of high-quality resident care, regulatory compliance, financial performance, workforce engagement, and operational excellence. This position provides strategic and operational oversight of all departments, fostering a culture of accountability, service, safety, and continuous improvement. The Executive Director works collaboratively with residents, families, employees, physicians, and community partners to ensure exceptional outcomes and a positive living and working environment, while maintaining compliance with all applicable federal, state, and local regulations and organizational standards. Essential Job Functions ADMINISTRATION Provide overall leadership and operational oversight for all aspects of the skilled nursing community, ensuring excellence in resident care, customer service, operational performance, and regulatory compliance. Develop, implement, evaluate, and continuously improve programs, services, policies, and operational processes. Lead, mentor, and hold accountable department leaders to achieve operational, clinical, financial, and customer satisfaction goals. Develop, monitor, and manage operating and capital budgets while ensuring responsible stewardship of organizational resources. Monitor key performance indicators, quality measures, resident satisfaction scores, workforce metrics, and financial results, implementing improvement plans as needed. Ensure ongoing survey readiness and compliance with all applicable federal, state, and local regulations. Partner with clinical leadership to promote resident safety, quality outcomes, infection prevention, risk management, and continuous quality improvement. Establish and maintain effective relationships with residents, families, physicians, referral sources, regulatory agencies, and community partners. Conduct routine rounds and inspections to ensure quality standards, operational efficiency, safety, and customer service expectations are met. Lead response efforts related to surveys, audits, investigations, emergency preparedness, and plans of correction. Promote employee engagement, professional development, succession planning, and a positive workplace culture. Lead occupancy growth initiatives and support census development through marketing, networking, and business development activities. Represent the community and organization in professional, civic, regulatory, and industry organizations. Ensure all residents receive care and services in an environment that promotes dignity, choice, quality of life, safety, and resident rights. Perform other duties as assigned. PERSONNEL FUNCTIONS Help recruit and select qualified managers, supervisors, consultants, and support staff. Collaborate with department managers to address issues and improve services. Ensure sufficient trained staff are present at all times. Support staff development; monitor performance and implement coaching, counseling, or discipline as needed. Address issues up to termination if required. Maintain positive relationships with medical professionals and related organizations via formal agreements. Assist in planning and conducting training, orientation, and ongoing education for staff. SAFETY AND SANITATION Ensure that all facility personnel, residents, visitors, etc., follow established safety regulations, including fire protection/prevention, smoking regulations, infection control, etc. Ensure that the building and grounds are maintained in good repair. Review accident/incident reports and establish an effective accident prevention program. Ensure development of county-approved Disaster Plan EQUIPMENT AND SUPPLY FUNCTIONS Authorize the purchase of major equipment/supplies in accordance with established purchasing policies and procedures. Ensure that the building and grounds are maintained in good repair. BUDGET AND PLANNING FUNCTIONS Prepare an annual operating budget for approval by the management and allocate the resources to carry out programs and activities of the facility. Assist in the establishment and maintenance of adequate facility systems that reflects the operating cost of the facility. Knowledge and Critical Skills Be able to make independent decisions and follow instructions. Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public. Capable of working with ill, disabled, elderly, and emotionally upset people within the facility. Communicate effectively in a manner that is sufficient for supervisors, team members, prospects, residents, and families. Knowledge/proficiency of Microsoft Office Suite. Education and Experience Must meet all applicable state and federal requirements for this position. A bachelor's degree is necessary. A degree in Public Health Administration or Business Administration, or a health-related degree is preferred but not required. Must have, as a minimum, 5-year (s) experience in a supervisory capacity in a hospital or long-term care facility. Must possess a current, unencumbered Nursing Home Administrator / Executive Director's license or meet the licensure requirements of this State. Supervisory Responsibility This position does have any direct reports or supervisory requirements.
Job Summary: In addition to the responsibilities listed below, this position leads the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience in application support. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
08/07/2026
Full time
Job Summary: In addition to the responsibilities listed below, this position leads the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience in application support. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
