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Service Delivery Manager- Retail Infrastructure (Nashville, TN)
Starbucks Nashville, Tennessee
Now Brewing - Service Delivery Manager - Retail Infrastructure! From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. The Retail Infrastructure Technology (RIT) team owns the selection, installation, maintenance and associated vendor relationships for all technology deployed in 10,000+ company owned Starbucks locations across North America. A Service Delivery Manager, contributes to Starbucks success providing management oversight into all aspects of supplier management including supplier selection, service delivery, financial oversight and general supplier sentiment. This role requires the ability to have a strategic view of the organization with the ability to execute at tactical level. Close partnership with IT, finance and business stakeholders, collaboration on fiscal planning, project auditing and operational spend will be necessary to be effective. As a Service Delivery Manager, you will Oversight and management of vertical portfolio of work associated with one or more strategic suppliers. Owns the Service Delivery process and business outcomes for each vendor they manage. Demonstrates ability to improve vendor performance, while also considering the delicate balance of vendor relationship . Bridges the gaps between Retail Operations, Starbucks Technology, Finance and Sourcing to obtain balance amongst all stakeholders. Monitoring of operational execution and being an escalation point for issues associated with the supplier. Use data and analytics to suggest new and/or revised targets that improves performance, without solely relying on historic performance, contractual obligations, or industry norms Advances performance through thoughtful contract changes. Understands the contract lifecycle and prepares for future renewals. Is expected to help manage contract changes. Advocating support requirements for retail infrastructure, helpdesk, and Starbucks retail operations points of view. This will include service design and selection, implementation, sustainment, and continuous operational improvements. Manages overall financial operations for portfolio of suppliers including invoicing, audit, budget & forecast activities as well as themes/trending analysis. Single point of contact for other internal teams looking to partner with the specific supplier(s), acting in a consultative manner to onboard new or existing technology into the supplier portfolio. Establishes deeper connections to customer , looking beyond current needs. Explores unmet needs and looks for ways to solve those through the vendor relationships. Partner with Sourcing on all aspects of contract management, including possible RFP activities, updates to existing contracts, and ensuring pricing and contractual alignment across all bodies of work. Advocating support requirements for retail infrastructure, helpdesk, and Starbucks retail operations points of view. This will include service design and selection, implementation, sustainment, and continuous operational improvements. Manages overall financial operations for portfolio of suppliers including invoicing, audit, budget & forecast activities as well as themes/trending analysis. Ensures alignment of approved spend with agreed to pricing and invoicing across multiple suppliers, developing appropriate processes to simplify where possible and manage inherent complexity across the portfolio. Scope of influence expands across the peer group, up to direct manager, with occasional interactions with director and VP on vendor management Gathers customer feedback that will ultimately s upport Starbucks' strategic business goals by delivering vendor's performance and service excellence We'd love to hear from people with: 3+ years of experience as a project manager, including 1+ year in an IT or software development setting Experience using Agile methods Bachelor's degree Preferred qualifications : Deep understanding of infrastructure technology deployment programs Retail and QSR (Quick Serve Restaurant) experience Experience with portfolio financial management practices and reporting. Advanced skills in the MS Office Product Suite, particularly Word, Excel, PowerPoint and Power BI or similar reporting/analysis tools. Proficient in data collection and analysis that leads to LEAN methodology implementation. PDCA (Plan, Do, Check, Adjust). Able to find waste, value stream map, and be a stakeholder in Kaizen events Prior experience managing capital and operational spend in a Retail or Hospitality environment spend Prior experience with RFP's, contract creation, oversight and management of strategic partnerships Working across functional areas to develop effective business and financial models that align with company and business unit/department objectives Requirements gathering and analysis, including financial analysis L eadership and Communication: Leads by example - with confidence, a positive attitude, patience, honesty and integrity, and a strong sense of commitment Ability to 'read the room ', to know what is possible and what is not, and to know how to navigate program and project engagements efficiently and effectively Ability to engage in difficult conversations that result in positive, actionable outcomes. Ability to navigate complex and diverse landscapes effectively Seeks and provides honest, transparent feedback Ability to build and lead high-performing project teams Ability to set expectations and hold individuals and team members accountable to their commitments D rives decision-making that favors compromise and alignment over consensus-building Good facilitation skills; ability to adapt approach to different types of engagements Good written and verbal communication . Acumen and Learning Agility: Deep understanding of technology program and portfolio financial management practices. Advanced skills in the MS Office Product Suite, particularly Word, Excel, PowerPoint and PowerBI. Prior experience with RFP's, contract creation, oversight and management of strategic partnerships. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire , sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to . If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We believe we do our best work when we're together, which is why we're onsite four days a week. Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal . click apply for full job details
05/15/2026
Full time
Now Brewing - Service Delivery Manager - Retail Infrastructure! From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. The Retail Infrastructure Technology (RIT) team owns the selection, installation, maintenance and associated vendor relationships for all technology deployed in 10,000+ company owned Starbucks locations across North America. A Service Delivery Manager, contributes to Starbucks success providing management oversight into all aspects of supplier management including supplier selection, service delivery, financial oversight and general supplier sentiment. This role requires the ability to have a strategic view of the organization with the ability to execute at tactical level. Close partnership with IT, finance and business stakeholders, collaboration on fiscal planning, project auditing and operational spend will be necessary to be effective. As a Service Delivery Manager, you will Oversight and management of vertical portfolio of work associated with one or more strategic suppliers. Owns the Service Delivery process and business outcomes for each vendor they manage. Demonstrates ability to improve vendor performance, while also considering the delicate balance of vendor relationship . Bridges the gaps between Retail Operations, Starbucks Technology, Finance and Sourcing to obtain balance amongst all stakeholders. Monitoring of operational execution and being an escalation point for issues associated with the supplier. Use data and analytics to suggest new and/or revised targets that improves performance, without solely relying on historic performance, contractual obligations, or industry norms Advances performance through thoughtful contract changes. Understands the contract lifecycle and prepares for future renewals. Is expected to help manage contract changes. Advocating support requirements for retail infrastructure, helpdesk, and Starbucks retail operations points of view. This will include service design and selection, implementation, sustainment, and continuous operational improvements. Manages overall financial operations for portfolio of suppliers including invoicing, audit, budget & forecast activities as well as themes/trending analysis. Single point of contact for other internal teams looking to partner with the specific supplier(s), acting in a consultative manner to onboard new or existing technology into the supplier portfolio. Establishes deeper connections to customer , looking beyond current needs. Explores unmet needs and looks for ways to solve those through the vendor relationships. Partner with Sourcing on all aspects of contract management, including possible RFP activities, updates to existing contracts, and ensuring pricing and contractual alignment across all bodies of work. Advocating support requirements for retail infrastructure, helpdesk, and Starbucks retail operations points of view. This will include service design and selection, implementation, sustainment, and continuous operational improvements. Manages overall financial operations for portfolio of suppliers including invoicing, audit, budget & forecast activities as well as themes/trending analysis. Ensures alignment of approved spend with agreed to pricing and invoicing across multiple suppliers, developing appropriate processes to simplify where possible and manage inherent complexity across the portfolio. Scope of influence expands across the peer group, up to direct manager, with occasional interactions with director and VP on vendor management Gathers customer feedback that will ultimately s upport Starbucks' strategic business goals by delivering vendor's performance and service excellence We'd love to hear from people with: 3+ years of experience as a project manager, including 1+ year in an IT or software development setting Experience using Agile methods Bachelor's degree Preferred qualifications : Deep understanding of infrastructure technology deployment programs Retail and QSR (Quick Serve Restaurant) experience Experience with portfolio financial management practices and reporting. Advanced skills in the MS Office Product Suite, particularly Word, Excel, PowerPoint and Power BI or similar reporting/analysis tools. Proficient in data collection and analysis that leads to LEAN methodology implementation. PDCA (Plan, Do, Check, Adjust). Able to find waste, value stream map, and be a stakeholder in Kaizen events Prior experience managing capital and operational spend in a Retail or Hospitality environment spend Prior experience with RFP's, contract creation, oversight and management of strategic partnerships Working across functional areas to develop effective business and financial models that align with company and business unit/department objectives Requirements gathering and analysis, including financial analysis L eadership and Communication: Leads by example - with confidence, a positive attitude, patience, honesty and integrity, and a strong sense of commitment Ability to 'read the room ', to know what is possible and what is not, and to know how to navigate program and project engagements efficiently and effectively Ability to engage in difficult conversations that result in positive, actionable outcomes. Ability to navigate complex and diverse landscapes effectively Seeks and provides honest, transparent feedback Ability to build and lead high-performing project teams Ability to set expectations and hold individuals and team members accountable to their commitments D rives decision-making that favors compromise and alignment over consensus-building Good facilitation skills; ability to adapt approach to different types of engagements Good written and verbal communication . Acumen and Learning Agility: Deep understanding of technology program and portfolio financial management practices. Advanced skills in the MS Office Product Suite, particularly Word, Excel, PowerPoint and PowerBI. Prior experience with RFP's, contract creation, oversight and management of strategic partnerships. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire , sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to . If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We believe we do our best work when we're together, which is why we're onsite four days a week. Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal . click apply for full job details
Jobot
Wage-Hour Employment Litigation Associate
Jobot Isleton, California
Established Manufacturing Leader Seeks Sr Manager to Oversee North American Cost Accounting Division! This Jobot Job is hosted by: Kal Mayer Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $130,000 - $160,000 per year A bit about us: We are a fast-paced and growth-driven organization that oversees a large-scale distribution network across North America, including more than 40 locations in the U.S. and Canada. Our team is dedicated to operational excellence, efficiency, and delivering high-quality products and service to our customers. With a strong foundation and forward-thinking leadership, we pride ourselves on fostering a workplace culture rooted in collaboration, accountability, and continuous improvement. Why join us? Global Reach, Local Impact: With a footprint across continents, we combine international innovation with local expertise. Collaborative Culture: Work alongside a talented, passionate team committed to excellence and continuous improvement. Growth Opportunities: Play a key role in driving a dynamic business forward as we expand and enhance our operations. Make a Difference: Be part of a mission-driven company that values integrity, service, and sustainability in everything we do. Full medical plans, including dental and vision Company-paid disability and life insurance Generous 401(k) matching program Tuition reimbursement for employees and dependents Paid parental leave and paid vacation from year one Job Details We are seeking a Sr Manager of Cost Accounting to lead our Cost Accounting Division. This role will oversee a dedicated team, ensuring accurate product costing, inventory valuation, and financial analysis for U.S. manufacturing operations. The manager will serve as a subject matter expert on costing processes and systems, while also driving improvements and ensuring compliance with corporate policies and GAAP. Key Responsibilities: Lead and mentor the cost accounting team, setting expectations, directing priorities, and driving professional development. Manage annual standard cost updates (materials, labor, overhead, yields) in partnership with operations, procurement, and IT. Oversee inventory valuation and reporting, including reconciliations and reserve analysis. Serve as ERP subject matter expert for manufacturing cost flows, testing impacts of system/process changes, and ensuring data integrity. Investigate and explain variances (material yield, purchasing, labor, overhead), updating processes as needed. Approve and oversee master data setups (raw materials, WIP, finished goods) and maintain BOMs. Support audits, new plant start-ups, and system implementations. Partner with plant accountants and finance leaders to analyze cost savings, efficiency metrics, and operational performance. Ensure balance sheet accuracy, including capitalization and amortization schedules. Qualifications: Required: Bachelor's degree in Accounting, Finance, or related field. 5+ years of finance/accounting experience, with at least 2 years in leadership. Background in manufacturing cost accounting with standard costing experience. Proficiency with ERP and reporting systems, preferably Oracle or Hyperion. Strong analytical, problem-solving, and cross-functional collaboration skills. Ability to deliver clear, actionable recommendations under tight deadlines. Preferred: 7+ years of finance/accounting experience; 3+ years leadership. Master's degree in Accounting, Finance, or related field. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:
05/15/2026
Full time
Established Manufacturing Leader Seeks Sr Manager to Oversee North American Cost Accounting Division! This Jobot Job is hosted by: Kal Mayer Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $130,000 - $160,000 per year A bit about us: We are a fast-paced and growth-driven organization that oversees a large-scale distribution network across North America, including more than 40 locations in the U.S. and Canada. Our team is dedicated to operational excellence, efficiency, and delivering high-quality products and service to our customers. With a strong foundation and forward-thinking leadership, we pride ourselves on fostering a workplace culture rooted in collaboration, accountability, and continuous improvement. Why join us? Global Reach, Local Impact: With a footprint across continents, we combine international innovation with local expertise. Collaborative Culture: Work alongside a talented, passionate team committed to excellence and continuous improvement. Growth Opportunities: Play a key role in driving a dynamic business forward as we expand and enhance our operations. Make a Difference: Be part of a mission-driven company that values integrity, service, and sustainability in everything we do. Full medical plans, including dental and vision Company-paid disability and life insurance Generous 401(k) matching program Tuition reimbursement for employees and dependents Paid parental leave and paid vacation from year one Job Details We are seeking a Sr Manager of Cost Accounting to lead our Cost Accounting Division. This role will oversee a dedicated team, ensuring accurate product costing, inventory valuation, and financial analysis for U.S. manufacturing operations. The manager will serve as a subject matter expert on costing processes and systems, while also driving improvements and ensuring compliance with corporate policies and GAAP. Key Responsibilities: Lead and mentor the cost accounting team, setting expectations, directing priorities, and driving professional development. Manage annual standard cost updates (materials, labor, overhead, yields) in partnership with operations, procurement, and IT. Oversee inventory valuation and reporting, including reconciliations and reserve analysis. Serve as ERP subject matter expert for manufacturing cost flows, testing impacts of system/process changes, and ensuring data integrity. Investigate and explain variances (material yield, purchasing, labor, overhead), updating processes as needed. Approve and oversee master data setups (raw materials, WIP, finished goods) and maintain BOMs. Support audits, new plant start-ups, and system implementations. Partner with plant accountants and finance leaders to analyze cost savings, efficiency metrics, and operational performance. Ensure balance sheet accuracy, including capitalization and amortization schedules. Qualifications: Required: Bachelor's degree in Accounting, Finance, or related field. 5+ years of finance/accounting experience, with at least 2 years in leadership. Background in manufacturing cost accounting with standard costing experience. Proficiency with ERP and reporting systems, preferably Oracle or Hyperion. Strong analytical, problem-solving, and cross-functional collaboration skills. Ability to deliver clear, actionable recommendations under tight deadlines. Preferred: 7+ years of finance/accounting experience; 3+ years leadership. Master's degree in Accounting, Finance, or related field. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:
Ace Hardware Corporation
Sr. Credit Analyst
Ace Hardware Corporation Oak Brook, Illinois
About This Role The Senior Credit Analyst supports US based retail partners by performing advanced financial statement analysis, underwriting credit and loan applications, and managing collections for a multi million dollar domestic account portfolio. This role plays a critical part in identifying and mitigating credit risk to protect the Cooperative from loss, while partnering closely with Sales, Operations, and Legal teams across the United States. This role follows a hybrid work schedule and requires 4 days per week on site at our Oak Brook, IL office location. Candidates must be able to reliably commute and participate in in person collaboration and meetings. What You'll Do Analyze and decision US based Member Applications within assigned credit authority and territory Underwrite Retailer Loan Applications in accordance with company credit policy and applicable US credit regulations Establish and manage credit limits based on risk profile, financial performance, and payment history Review and disposition blocked retailer orders consistent with risk guidelines Develop payment plans and resolve past due balances in partnership with retailers and internal teams Manage an assigned portfolio of domestic retailer accounts Required Skills & Experience 4+ years of hands on credit analysis experience supporting a US based business Demonstrated ability to analyze US GAAP financial statements, including balance sheets, income statements, and cash flow statements Experience managing a portfolio of accounts, including credit limits, order release, and collections support Strong written and verbal communication skills with internal and external stakeholders Proficiency with SAP or comparable ERP systems, Excel, and financial reporting tools Ability to work on site, in Oak Brook, IL 4 days per week during standard US business hours Preferred Qualifications Bachelor's degree in Finance, Accounting, Economics, or a related field Familiarity with US business, credit, and contract law Experience within a retail, wholesale, or distribution credit environment Compensation Details: $76300 - $95500 per year Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including: Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire Company Car, phone and fuel card are provided for field-based positions Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review We know the work environment matters. That's why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more! Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more Birth/Adoption bonding paid time off Adoption cost reimbursement Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events Identity theft protection Benefits are provided in compliance with applicable policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
04/28/2026
Full time
About This Role The Senior Credit Analyst supports US based retail partners by performing advanced financial statement analysis, underwriting credit and loan applications, and managing collections for a multi million dollar domestic account portfolio. This role plays a critical part in identifying and mitigating credit risk to protect the Cooperative from loss, while partnering closely with Sales, Operations, and Legal teams across the United States. This role follows a hybrid work schedule and requires 4 days per week on site at our Oak Brook, IL office location. Candidates must be able to reliably commute and participate in in person collaboration and meetings. What You'll Do Analyze and decision US based Member Applications within assigned credit authority and territory Underwrite Retailer Loan Applications in accordance with company credit policy and applicable US credit regulations Establish and manage credit limits based on risk profile, financial performance, and payment history Review and disposition blocked retailer orders consistent with risk guidelines Develop payment plans and resolve past due balances in partnership with retailers and internal teams Manage an assigned portfolio of domestic retailer accounts Required Skills & Experience 4+ years of hands on credit analysis experience supporting a US based business Demonstrated ability to analyze US GAAP financial statements, including balance sheets, income statements, and cash flow statements Experience managing a portfolio of accounts, including credit limits, order release, and collections support Strong written and verbal communication skills with internal and external stakeholders Proficiency with SAP or comparable ERP systems, Excel, and financial reporting tools Ability to work on site, in Oak Brook, IL 4 days per week during standard US business hours Preferred Qualifications Bachelor's degree in Finance, Accounting, Economics, or a related field Familiarity with US business, credit, and contract law Experience within a retail, wholesale, or distribution credit environment Compensation Details: $76300 - $95500 per year Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including: Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire Company Car, phone and fuel card are provided for field-based positions Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review We know the work environment matters. That's why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more! Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more Birth/Adoption bonding paid time off Adoption cost reimbursement Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events Identity theft protection Benefits are provided in compliance with applicable policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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