Key Responsibilities: Senior Resource: Serves as a subject-matter expert with deep knowledge of Cupid, related non-Epic products/applications, and the supported operational processes. Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of Epic Cupid application areas. Business Solutions: Applies a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated needs. Conducts technology and operations analysis to identify root causes of complex problems. Presents recommendations to senior team members or management as appropriate. Advises operations on executing changes. Monitors ongoing processes and effectiveness of solutions. Triage/Troubleshooting: Participates in analyzing tickets and requests to identify need for project-based work. Leads or investigates and resolves complex tickets or requests that cross-supported applications encompass a broader process, or are difficult to initially define. Resolves more advanced issues related to vendor peripheral device support. Builds/Configurations: Performs advanced configuration or customization to address business or clinical needs. Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates. Records decisions and applicable business rules and prepares or may assist in preparing user documentation. Performs or leads unit system, integrated, and specialty application testing. Integrations: Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration. Assesses integration requirements for the supported core Epic applications to meet needs of the project. Coordinates Epic integration requirements for non-Epic applications with appropriate IT team in conjunction with vendor support. Maintains, upgrades, and tests associated third party integrations. Upgrades/Maintenance: Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams. Communicates major milestones to project team and customers. Escalates to manager as appropriate. Creates, maintains, and updates integrated test scripts with each upgrade. Performs ongoing advanced system maintenance. Communications, Leadership & Professional Development: Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes. As a subject matter expert, provides feedback to management on policies, procedures, and best practices. Manages project work, ensuring completion according to schedule and coordinates with assigned project managers. May present at national forums, attend Epic related conferences and trainings. Minimum Qualifications Education: Bachelor's degree preferred. An associate's degree with an additional 2 years of experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's degree. Experience: 3-5 years of experience directly involved in Epic application support and implementation performing builds in Cupid. Demonstrated experience performing moderately complex builds. Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically. Licensure/ Certifications: Epic - Cupid certification required. Certification in a second and/or specialty applications highly preferred. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
12/07/2025
Full time
Key Responsibilities: Senior Resource: Serves as a subject-matter expert with deep knowledge of Cupid, related non-Epic products/applications, and the supported operational processes. Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of Epic Cupid application areas. Business Solutions: Applies a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated needs. Conducts technology and operations analysis to identify root causes of complex problems. Presents recommendations to senior team members or management as appropriate. Advises operations on executing changes. Monitors ongoing processes and effectiveness of solutions. Triage/Troubleshooting: Participates in analyzing tickets and requests to identify need for project-based work. Leads or investigates and resolves complex tickets or requests that cross-supported applications encompass a broader process, or are difficult to initially define. Resolves more advanced issues related to vendor peripheral device support. Builds/Configurations: Performs advanced configuration or customization to address business or clinical needs. Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates. Records decisions and applicable business rules and prepares or may assist in preparing user documentation. Performs or leads unit system, integrated, and specialty application testing. Integrations: Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration. Assesses integration requirements for the supported core Epic applications to meet needs of the project. Coordinates Epic integration requirements for non-Epic applications with appropriate IT team in conjunction with vendor support. Maintains, upgrades, and tests associated third party integrations. Upgrades/Maintenance: Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams. Communicates major milestones to project team and customers. Escalates to manager as appropriate. Creates, maintains, and updates integrated test scripts with each upgrade. Performs ongoing advanced system maintenance. Communications, Leadership & Professional Development: Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes. As a subject matter expert, provides feedback to management on policies, procedures, and best practices. Manages project work, ensuring completion according to schedule and coordinates with assigned project managers. May present at national forums, attend Epic related conferences and trainings. Minimum Qualifications Education: Bachelor's degree preferred. An associate's degree with an additional 2 years of experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's degree. Experience: 3-5 years of experience directly involved in Epic application support and implementation performing builds in Cupid. Demonstrated experience performing moderately complex builds. Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically. Licensure/ Certifications: Epic - Cupid certification required. Certification in a second and/or specialty applications highly preferred. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Position Summary / Department Summary The Senior. Epic Analyst - Cadence/Referrals plays a critical role in supporting and optimizing Epic applications within the scheduling and referral workflows. This position is responsible for advanced system design, configuration, testing, and maintenance to ensure smooth integration across supported systems and operational processes. As an experienced Epic resource, Senior Analyst works closely with operational leaders, end-users, and IT partners to deliver effective solutions, troubleshoot complex issues, and drive improvements. The role also provides mentorship to junior analysts and contributes to process enhancements that support the hospital's mission of delivering high-quality patient care. Key Responsibilities Serve as a subject matter expert for Epic Cadence and Referrals applications, with deep knowledge of scheduling and referral workflows. Perform advanced system build and configuration, including moderately complex logic, security settings, workflows, and templates. Collaborate with operational stakeholders to analyze needs, recommend enhancements, and translate requirements into system solutions. Conduct unit, integrated, and regression testing for upgrades, enhancements, and new implementations. Research Epic vendor functionality and recommend system features, customizations, or integrations to optimize workflows. Support Epic vendor integrations and coordinate testing with cross-application teams. Troubleshoot and resolve escalated issues, partnering with IT peers and vendors as needed. Prepare and maintain documentation, including system build records, workflows, and technical specifications. Collaborate with peers across IT to ensure downstream impacts (billing, admitting, provider access, etc.) are properly addressed. Assist in upgrade readiness by reviewing release notes, documenting system changes, and testing new features. Mentor junior analysts in Epic build, troubleshooting approaches, and best practices. Participate in team meetings, cross-departmental workgroups, and user forums to ensure alignment and knowledge sharing. Contribute to process improvement initiatives and provide input on optimizing support operations. May attend Epic user groups, trainings, or certification conferences to maintain expertise. Minimum Qualifications Education: Bachelor's degree required, or an equivalent combination of education, certifications, and relevant work experience. Experience: Minimum 6 years of Epic application support experience, with at least 3 years of Epic build responsibilities. Prior experience with scheduling and referral workflows highly preferred. Experience supporting complex builds, integrations, and upgrades. Experience collaborating directly with operational stakeholders to translate business needs into system solutions. Demonstrated ability to contribute to multi-application projects and lead assigned workstreams effectively. Epic Certifications - Required Epic Cadence Epic Certifications - Preferred Epic Referrals Epic Decision Tree Badge Lean Six Sigma Green Belt certification (preferred) Additional Epic certifications beyond Cadence/Referrals (e.g., Prelude, Grand Central, Welcome, Resolute) strongly preferred. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
12/07/2025
Full time
Position Summary / Department Summary The Senior. Epic Analyst - Cadence/Referrals plays a critical role in supporting and optimizing Epic applications within the scheduling and referral workflows. This position is responsible for advanced system design, configuration, testing, and maintenance to ensure smooth integration across supported systems and operational processes. As an experienced Epic resource, Senior Analyst works closely with operational leaders, end-users, and IT partners to deliver effective solutions, troubleshoot complex issues, and drive improvements. The role also provides mentorship to junior analysts and contributes to process enhancements that support the hospital's mission of delivering high-quality patient care. Key Responsibilities Serve as a subject matter expert for Epic Cadence and Referrals applications, with deep knowledge of scheduling and referral workflows. Perform advanced system build and configuration, including moderately complex logic, security settings, workflows, and templates. Collaborate with operational stakeholders to analyze needs, recommend enhancements, and translate requirements into system solutions. Conduct unit, integrated, and regression testing for upgrades, enhancements, and new implementations. Research Epic vendor functionality and recommend system features, customizations, or integrations to optimize workflows. Support Epic vendor integrations and coordinate testing with cross-application teams. Troubleshoot and resolve escalated issues, partnering with IT peers and vendors as needed. Prepare and maintain documentation, including system build records, workflows, and technical specifications. Collaborate with peers across IT to ensure downstream impacts (billing, admitting, provider access, etc.) are properly addressed. Assist in upgrade readiness by reviewing release notes, documenting system changes, and testing new features. Mentor junior analysts in Epic build, troubleshooting approaches, and best practices. Participate in team meetings, cross-departmental workgroups, and user forums to ensure alignment and knowledge sharing. Contribute to process improvement initiatives and provide input on optimizing support operations. May attend Epic user groups, trainings, or certification conferences to maintain expertise. Minimum Qualifications Education: Bachelor's degree required, or an equivalent combination of education, certifications, and relevant work experience. Experience: Minimum 6 years of Epic application support experience, with at least 3 years of Epic build responsibilities. Prior experience with scheduling and referral workflows highly preferred. Experience supporting complex builds, integrations, and upgrades. Experience collaborating directly with operational stakeholders to translate business needs into system solutions. Demonstrated ability to contribute to multi-application projects and lead assigned workstreams effectively. Epic Certifications - Required Epic Cadence Epic Certifications - Preferred Epic Referrals Epic Decision Tree Badge Lean Six Sigma Green Belt certification (preferred) Additional Epic certifications beyond Cadence/Referrals (e.g., Prelude, Grand Central, Welcome, Resolute) strongly preferred. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
US Job Description Firm Information Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients. Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters. Our team of 3,000 people (including more than 1,600 lawyers) across more than 30 offices in the United States, Europe, the Middle East and Asia, operate as one global partnership to drive progress for our clients, for ourselves and for our communities. Position Summary The Senior Solutions Engineer in Client Development will serve as a senior leader and trusted advisor, bridging the gap between client business needs, legal practice demands, and advanced technology solutions. This role combines the expertise of a solutions architect, sales engineer, and business transformation strategist, with a strong grounding in litigation support and corporate legal projects. The successful candidate will lead initiatives that transform how litigation and corporate legal departments leverage technology for efficiency, compliance, and strategic outcomes. They will not only design and deliver sophisticated solutions but also facilitate client workshops, lead global training programs, capture and integrate client feedback, and support business development through technical sales enablement. With 7-10 years of experience in consulting, legal technology, or adjacent industries-and a proven record in litigation support, corporate legal operations, and technology-enabled process transformation-this individual will drive high-impact outcomes for both clients and the firm. Job Duties and Responsibilities Client Engagement & Strategic Advisory Act as a senior advisor to litigation and corporate legal teams, aligning business challenges with practical, technology-enabled solutions. Lead client-facing workshops on AI, litigation management, matter lifecycle optimization, e-discovery, CLM, and legal operations strategy. Serve as a facilitator of client feedback loops, ensuring insights from litigation and corporate legal users inform product design and service delivery. Support business development efforts as a sales engineer, demonstrating solution capabilities for litigation support, regulatory risk, and transactional efficiency. Product Enablement, Demonstration & Training Design and deliver advanced, tailored demonstrations of legal technology platforms-including litigation management tools, CLM systems, e-discovery platforms, and AI-enabled applications. Lead global training initiatives for attorneys, litigation support staff, and corporate legal professionals. Partner with product vendors to refine offerings based on litigation and corporate law client requirements. Process Mapping & Business Transformation Collaborate with client legal departments and law firm practice groups to map and optimize litigation workflows, corporate contracting processes, and matter management systems. Apply expertise in process mapping methodologies to design scalable, repeatable solutions for corporate and litigation functions. Develop best practice frameworks for e-discovery readiness, contract lifecycle optimization, and corporate governance compliance. Project Leadership & Delivery Oversee complex, multi-workstream engagements across litigation and corporate legal projects. Provide leadership to cross-functional project teams, including Analysts, Architects, and Managers. Deliver executive-level communications and updates to senior client stakeholders, including GCs, CLOs, and litigation department heads. AI and Technology Drive implementation of AI and GenAI platforms tailored to litigation and corporate legal use cases. Identify opportunities for AI-assisted litigation strategy, workflow automation, and corporate transaction support. Operational Excellence & Team Leadership. Mentor junior team members and foster a culture of , collaboration, and legal domain excellence. Represent the firm as a thought leader at client events, industry conferences, and forums on legal technology in litigation and corporate practice. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Business, Computer Science, Industrial Engineering, Data Analysis, or related field required. Advanced degree or certifications (e.g., PMP, Lean Six Sigma, AI/ML, e-discovery certifications, IACCM for CLM) strongly preferred. Experience: 7-10 years of professional experience in consulting, legal technology, or business transformation roles. Significant experience delivering litigation technology solutions (e-discovery, case/matter management, analytics) and corporate legal technology solutions (CLM, governance, compliance). Demonstrated expertise in sales engineering, client training, process mapping, and leadership. Track record of implementing and scaling AI, CLM, and legal operations technology platforms. Skills: Exceptional written, verbal, and presentation skills; comfortable engaging with executive and attorney audiences. Deep knowledge of litigation workflows, corporate contracting processes, and legal operations best practices. Expertise in workshop facilitation, client engagement, and global training delivery. Strong analytical, project management, and leadership capabilities. Other Supervisory Responsibilities: May lead cross-functional teams and provide mentorship to junior staff. Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, ePersonal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc, Essential Job Functions: Ability to sit and/or stand for prolonged periods due to extensive computer use and meetings. Intense eye usage and finger, hand, and wrist dexterity for prolonged computer use (typing, mouse use). Proficiently use of computers, telecommunication devices, and digital collaboration tools. Ability to accurately read and interpret written documents, computer screens, and other visual displays; sufficient visual acuity required. Ability to hear and understand verbal communication (conversations, instructions, phone and video calls) for effective collaboration. Demonstrate adaptability and resilience in a fast-paced, dynamic environment; maintain composure under pressure and respond effectively to change, including high-volume or unusual events. Exercise independent judgment and discretion in complex decision-making, adapting to changing priorities. Ability to self-manage tasks and deadlines in remote or hybrid settings, ensuring productivity and responsiveness without direct oversight. Ability to think critically and analyze complex situations, requiring sustained concentration. Capacity to learn and navigate complex legal technology platforms and tools, including those powered by advanced analytics or AI. Ability to synthesize complex project information into clear written documentation, including client-facing updates and reports. Maintain confidentiality and appropriately handle sensitive legal and client data. Willingness to occasionally work beyond normal hours in response to urgent or time-sensitive project demands. Working Conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Travel may be necessary to attend meetings or support client engagements. Pay Ranges: This represents the presently-anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh, Houston, Dallas, Atlanta: $145,000 - $170,000 Chicago, Philadelphia: $150,000 - $170,000 Washington DC: $165,000 - $170,000 Employee Benefits Overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) College Savings Plan Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.
12/06/2025
Full time
US Job Description Firm Information Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients. Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters. Our team of 3,000 people (including more than 1,600 lawyers) across more than 30 offices in the United States, Europe, the Middle East and Asia, operate as one global partnership to drive progress for our clients, for ourselves and for our communities. Position Summary The Senior Solutions Engineer in Client Development will serve as a senior leader and trusted advisor, bridging the gap between client business needs, legal practice demands, and advanced technology solutions. This role combines the expertise of a solutions architect, sales engineer, and business transformation strategist, with a strong grounding in litigation support and corporate legal projects. The successful candidate will lead initiatives that transform how litigation and corporate legal departments leverage technology for efficiency, compliance, and strategic outcomes. They will not only design and deliver sophisticated solutions but also facilitate client workshops, lead global training programs, capture and integrate client feedback, and support business development through technical sales enablement. With 7-10 years of experience in consulting, legal technology, or adjacent industries-and a proven record in litigation support, corporate legal operations, and technology-enabled process transformation-this individual will drive high-impact outcomes for both clients and the firm. Job Duties and Responsibilities Client Engagement & Strategic Advisory Act as a senior advisor to litigation and corporate legal teams, aligning business challenges with practical, technology-enabled solutions. Lead client-facing workshops on AI, litigation management, matter lifecycle optimization, e-discovery, CLM, and legal operations strategy. Serve as a facilitator of client feedback loops, ensuring insights from litigation and corporate legal users inform product design and service delivery. Support business development efforts as a sales engineer, demonstrating solution capabilities for litigation support, regulatory risk, and transactional efficiency. Product Enablement, Demonstration & Training Design and deliver advanced, tailored demonstrations of legal technology platforms-including litigation management tools, CLM systems, e-discovery platforms, and AI-enabled applications. Lead global training initiatives for attorneys, litigation support staff, and corporate legal professionals. Partner with product vendors to refine offerings based on litigation and corporate law client requirements. Process Mapping & Business Transformation Collaborate with client legal departments and law firm practice groups to map and optimize litigation workflows, corporate contracting processes, and matter management systems. Apply expertise in process mapping methodologies to design scalable, repeatable solutions for corporate and litigation functions. Develop best practice frameworks for e-discovery readiness, contract lifecycle optimization, and corporate governance compliance. Project Leadership & Delivery Oversee complex, multi-workstream engagements across litigation and corporate legal projects. Provide leadership to cross-functional project teams, including Analysts, Architects, and Managers. Deliver executive-level communications and updates to senior client stakeholders, including GCs, CLOs, and litigation department heads. AI and Technology Drive implementation of AI and GenAI platforms tailored to litigation and corporate legal use cases. Identify opportunities for AI-assisted litigation strategy, workflow automation, and corporate transaction support. Operational Excellence & Team Leadership. Mentor junior team members and foster a culture of , collaboration, and legal domain excellence. Represent the firm as a thought leader at client events, industry conferences, and forums on legal technology in litigation and corporate practice. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Business, Computer Science, Industrial Engineering, Data Analysis, or related field required. Advanced degree or certifications (e.g., PMP, Lean Six Sigma, AI/ML, e-discovery certifications, IACCM for CLM) strongly preferred. Experience: 7-10 years of professional experience in consulting, legal technology, or business transformation roles. Significant experience delivering litigation technology solutions (e-discovery, case/matter management, analytics) and corporate legal technology solutions (CLM, governance, compliance). Demonstrated expertise in sales engineering, client training, process mapping, and leadership. Track record of implementing and scaling AI, CLM, and legal operations technology platforms. Skills: Exceptional written, verbal, and presentation skills; comfortable engaging with executive and attorney audiences. Deep knowledge of litigation workflows, corporate contracting processes, and legal operations best practices. Expertise in workshop facilitation, client engagement, and global training delivery. Strong analytical, project management, and leadership capabilities. Other Supervisory Responsibilities: May lead cross-functional teams and provide mentorship to junior staff. Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, ePersonal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc, Essential Job Functions: Ability to sit and/or stand for prolonged periods due to extensive computer use and meetings. Intense eye usage and finger, hand, and wrist dexterity for prolonged computer use (typing, mouse use). Proficiently use of computers, telecommunication devices, and digital collaboration tools. Ability to accurately read and interpret written documents, computer screens, and other visual displays; sufficient visual acuity required. Ability to hear and understand verbal communication (conversations, instructions, phone and video calls) for effective collaboration. Demonstrate adaptability and resilience in a fast-paced, dynamic environment; maintain composure under pressure and respond effectively to change, including high-volume or unusual events. Exercise independent judgment and discretion in complex decision-making, adapting to changing priorities. Ability to self-manage tasks and deadlines in remote or hybrid settings, ensuring productivity and responsiveness without direct oversight. Ability to think critically and analyze complex situations, requiring sustained concentration. Capacity to learn and navigate complex legal technology platforms and tools, including those powered by advanced analytics or AI. Ability to synthesize complex project information into clear written documentation, including client-facing updates and reports. Maintain confidentiality and appropriately handle sensitive legal and client data. Willingness to occasionally work beyond normal hours in response to urgent or time-sensitive project demands. Working Conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Travel may be necessary to attend meetings or support client engagements. Pay Ranges: This represents the presently-anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh, Houston, Dallas, Atlanta: $145,000 - $170,000 Chicago, Philadelphia: $150,000 - $170,000 Washington DC: $165,000 - $170,000 Employee Benefits Overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) College Savings Plan Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, and supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike. We are seeking a strategic, hands-on Senior Manager of Claims to lead a team responsible for overseeing transportation, warehouse, and supplier claims across our portfolio. This person will play a critical role in protecting company assets, reducing financial risk, driving root cause analysis, and developing long-term solutions with external partners and internal stakeholders. The role requires a blend of analytical rigor, cross-functional collaboration, vendor management, and team development. Key Responsibilities : Leadership and Team Development Manage, mentor, and develop a team of claims analysts and coordinators Establish team KPIs and performance standards aligned with corporate goals Foster a culture of accountability, continuous improvement, and customer service Claims Oversight and Risk Mitigation Lead the end-to-end process for transportation, warehouse, and supplier claims Oversee accurate and timely entry, tracking, and resolution of claims across systems Collaborate with internal teams (Logistics, AR, QA, Procurement, etc.) to resolve issues Vendor and Partner Collaboration Serve as primary escalation point for external vendors including steamship lines, carriers, warehouses, and suppliers Negotiate resolutions, ensure compliance with service level agreements, and guide corrective action initiatives Loss Prevention and Root Cause Analysis Analyze claims trends and loss patterns to drive strategic prevention initiatives Deliver regular reports to senior leadership with insights, root causes, and recommendations Partner with operations and inventory management teams to reduce outdated, surplus, or damaged inventory Compliance and Documentation Ensure all claims meet legal, financial, and insurance documentation standards Oversee Certificate of Liability Insurance requests and related recordkeeping Support Accounts Receivable with customer deductions tied to damages, shortages, and returns Qualifications : Bachelor's degree in Business, Supply Chain, Logistics, or a related field; advanced degree a plus 7-10 years of experience in inventory claims, cargo loss, or risk management, with at least 2 years in a leadership capacity Strong working knowledge of freight claims processes, transportation/logistics networks, and warehousing operations Excellent communication and negotiation skills across internal and external stakeholders Advanced Microsoft Excel and data analysis skills; ERP or claims management system experience preferred Proven ability to lead through ambiguity, manage competing priorities, and drive cross-functional alignment Annual Salary : $125,000 - $140,000 annually Our Benefits : We care about your total well-being and will support you with the following, subject to your location and role. Health:?Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts Wealth:?Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program Happiness: Professional Growth:?Online training courses, virtual and classroom development experiences, education assistance program Work-Life Balance:?Paid-time off, parental leave, flexible work schedules (subject to your location and role) Team Building:?Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team-building events The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group?is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact? . PI3bc4624c5-
12/06/2025
Full time
Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, and supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike. We are seeking a strategic, hands-on Senior Manager of Claims to lead a team responsible for overseeing transportation, warehouse, and supplier claims across our portfolio. This person will play a critical role in protecting company assets, reducing financial risk, driving root cause analysis, and developing long-term solutions with external partners and internal stakeholders. The role requires a blend of analytical rigor, cross-functional collaboration, vendor management, and team development. Key Responsibilities : Leadership and Team Development Manage, mentor, and develop a team of claims analysts and coordinators Establish team KPIs and performance standards aligned with corporate goals Foster a culture of accountability, continuous improvement, and customer service Claims Oversight and Risk Mitigation Lead the end-to-end process for transportation, warehouse, and supplier claims Oversee accurate and timely entry, tracking, and resolution of claims across systems Collaborate with internal teams (Logistics, AR, QA, Procurement, etc.) to resolve issues Vendor and Partner Collaboration Serve as primary escalation point for external vendors including steamship lines, carriers, warehouses, and suppliers Negotiate resolutions, ensure compliance with service level agreements, and guide corrective action initiatives Loss Prevention and Root Cause Analysis Analyze claims trends and loss patterns to drive strategic prevention initiatives Deliver regular reports to senior leadership with insights, root causes, and recommendations Partner with operations and inventory management teams to reduce outdated, surplus, or damaged inventory Compliance and Documentation Ensure all claims meet legal, financial, and insurance documentation standards Oversee Certificate of Liability Insurance requests and related recordkeeping Support Accounts Receivable with customer deductions tied to damages, shortages, and returns Qualifications : Bachelor's degree in Business, Supply Chain, Logistics, or a related field; advanced degree a plus 7-10 years of experience in inventory claims, cargo loss, or risk management, with at least 2 years in a leadership capacity Strong working knowledge of freight claims processes, transportation/logistics networks, and warehousing operations Excellent communication and negotiation skills across internal and external stakeholders Advanced Microsoft Excel and data analysis skills; ERP or claims management system experience preferred Proven ability to lead through ambiguity, manage competing priorities, and drive cross-functional alignment Annual Salary : $125,000 - $140,000 annually Our Benefits : We care about your total well-being and will support you with the following, subject to your location and role. Health:?Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts Wealth:?Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program Happiness: Professional Growth:?Online training courses, virtual and classroom development experiences, education assistance program Work-Life Balance:?Paid-time off, parental leave, flexible work schedules (subject to your location and role) Team Building:?Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team-building events The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group?is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact? . PI3bc4624c5-
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
CALIBRE is an employee-owned mission focused solutions and digital transformation company, is seeking an individual who will support all missions of the National Guard Bureau J8. The analyst will be familiar with all phases of the Planning, Programming, Budgeting and Execution (PPBE) processes as exercised at the Service, Joint, and DOD levels. The analyst will participate in program and budget analysis and formulation of advice. He or she will assist in preparation and presentation of reports, briefings, and project deliverables. This is an on-site position, with opportunity for limited situational telework. Tasks include: Participate in program and budget development, analysis, and review primarily related to NGB matters. Assist in assessing issues, providing timely analysis, and developing recommendations for NGB leaders in support of their participation in senior leader forums over the program and budget cycles. Assist in developing, staffing, and finalizing NGB senior leader correspondence providing input to programming and budgeting processes and other staffing actions via ETMS2. Employ analytical skills to develop an empirical basis to support analysis and recommendations. Collaborate with staff across the NGB to develop working relationships to maintain situational awareness on programming and budgeting issues as well as to facilitate developing recommendations for leaders. Provide senior level advice and oversight in support of client requirements. Required Skills U.S. Citizen Current Secret clearance. Top Secret and eligibility for Sensitive Compartmented Information (SCI) preferred. Must possess proven analytical and strong organizational skills. Must be detail oriented and able to multi-task across concurrent initiatives. Exceptional verbal and written communication and organization skills. Advanced proficiency with groupware applications (e.g., SharePoint, MS Teams) and the Microsoft Office Suite (e.g., Excel, Word, PowerPoint., etc.). Must be able to travel. Preferred Skills: Proficiency in DOD tasking systems (e.g. CATMS, ETMS2) CDFM certification. Defense FM certification. required Experience Four to six years of experience working within the senior defense organizations in the Pentagon (Services, Joint Staff, National Guard Bureau Joint Staff, OSD). 10+ years preferred. Four to six of experience in program and budget development, analysis, and review as performed by the Army or Air Force, JS, or OSD. 10+ years preferred. Education: Bachelor's Degree from an accredited school by a national or regional accrediting agency recognized by the U.S. Department of Education. Financial or accounting focus preferred. Master's Degree preferred. Graduate of CGSC or ILE if former military officer, commensurate Professional Military Education if former military Warrant, Enlisted or Civil Service. SSC graduate preferred.
12/06/2025
Full time
CALIBRE is an employee-owned mission focused solutions and digital transformation company, is seeking an individual who will support all missions of the National Guard Bureau J8. The analyst will be familiar with all phases of the Planning, Programming, Budgeting and Execution (PPBE) processes as exercised at the Service, Joint, and DOD levels. The analyst will participate in program and budget analysis and formulation of advice. He or she will assist in preparation and presentation of reports, briefings, and project deliverables. This is an on-site position, with opportunity for limited situational telework. Tasks include: Participate in program and budget development, analysis, and review primarily related to NGB matters. Assist in assessing issues, providing timely analysis, and developing recommendations for NGB leaders in support of their participation in senior leader forums over the program and budget cycles. Assist in developing, staffing, and finalizing NGB senior leader correspondence providing input to programming and budgeting processes and other staffing actions via ETMS2. Employ analytical skills to develop an empirical basis to support analysis and recommendations. Collaborate with staff across the NGB to develop working relationships to maintain situational awareness on programming and budgeting issues as well as to facilitate developing recommendations for leaders. Provide senior level advice and oversight in support of client requirements. Required Skills U.S. Citizen Current Secret clearance. Top Secret and eligibility for Sensitive Compartmented Information (SCI) preferred. Must possess proven analytical and strong organizational skills. Must be detail oriented and able to multi-task across concurrent initiatives. Exceptional verbal and written communication and organization skills. Advanced proficiency with groupware applications (e.g., SharePoint, MS Teams) and the Microsoft Office Suite (e.g., Excel, Word, PowerPoint., etc.). Must be able to travel. Preferred Skills: Proficiency in DOD tasking systems (e.g. CATMS, ETMS2) CDFM certification. Defense FM certification. required Experience Four to six years of experience working within the senior defense organizations in the Pentagon (Services, Joint Staff, National Guard Bureau Joint Staff, OSD). 10+ years preferred. Four to six of experience in program and budget development, analysis, and review as performed by the Army or Air Force, JS, or OSD. 10+ years preferred. Education: Bachelor's Degree from an accredited school by a national or regional accrediting agency recognized by the U.S. Department of Education. Financial or accounting focus preferred. Master's Degree preferred. Graduate of CGSC or ILE if former military officer, commensurate Professional Military Education if former military Warrant, Enlisted or Civil Service. SSC graduate preferred.
Genesis10 is seeking a Director of InfoSec & Cybersecurity for a highly innovative client located in Plano, TX. This is a Direct Hire position. W2 Status: Only candidates available and ready to work directly as the Client's employee will be considered for this position. Candidates requiring sponsorship now or in the future will not be considered for this role. Description: The Director of InfoSec & Cybersecurity is responsible for the architecture, design, implementation, and operation of technology information security and cybersecurity of infrastructure and application environments within its data centers and corporate offices. The Director of INFOSEC & Cyber Security reports to the VP of Information Technology and ultimately to the Global CTO. The director will collaborate with business unit leaders and internal data center operations staff to provide security of the company's intellectual property, information technologies, data, personal identifying information and all information related assets and services. Additional responsibilities include surveillance and monitoring of security related events, troubleshooting, evidence collection and chain of custody management, counter-surveillance and detection, security related compliance, and perform as the expert advisor and management of Information Security and Cyber Security services, platforms, and tools. Responsibilities: Develops and maintains a complete understanding of technology and information systems. Directs the development and maintenance of Incident Response Plans and Cybersecurity procedures for information technology. Maintains current knowledge of the cyber security industry, digital privacy regulations, and standards for all regions. Identifies and communicates current and emerging security threats. Directs the architecture, design, build, implementation, and support of enterprise-class security systems based on the Center for Internet Security (CIS) controls and related standards. Designs security architecture elements to mitigate threats as they emerge. Anticipates stakeholder needs to discuss potential security and privacy solutions. Oversees and analyzes security assessments, including security program reviews, penetration testing, vulnerability testing, risk analysis, and provide recommendations related to findings. Create solutions that balance business requirements with information and cybersecurity requirements. Review and recommend security configuration and policies for firewalls, VPN systems, routers, IDS scanning technologies, servers, computers, mobile devices, audio/visual devices, IOT and IT systems. Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the organization. Reviews and analyzes system logs, security tools, and network traffic for unusual or suspicious activity, and makes recommendations to restore secure operations. Reviews and tests new security software, tools and/or technologies to determine applicability to operations. Directs ongoing interviews and assessments with internal groups and management for the purpose of learning how employees interact with technology and to integrate cybersecurity measures. Works closely with internal auditing, legal, and IT teams to ensure compliance with applicable legal, regulatory, and industry requirements (e.g., FERPA, HIPAA, PCI-DSS, FIPS, NIST, CISA, ISO 27001, etc.). Works with Senior Leadership to formulate a comprehensive, strategic technology plan that is consistent with the overall business objectives and budgetary considerations. Oversees annual operating and capital budgets for all security platforms and hardware. Manages suppliers and vendors for information security and cyber security. Requirements: Equivalent experience or graduation from an accredited 4-year college or university degree in a job-related field of study. Five (5) years of experience responsible information security and cyber security management. Practical experience in Red, Blue, and Purple INFOSEC tasks and roles. Experience deploying and managing cyber security, digital privacy, and information security solutions for remote access, identity access management, and cloud based services. Experience leading ITIL V4 based processes (incident, change, problem, root cause analysis). Preferred Credentials: CISSP- Certified Information Systems Security Professional GSLC- GIAC Security Leadership CISM- Certified Information Security Manager CCSP- Certified Cloud Security Professional Preferred Clearences: SCI/SAP L Clearence SCI/SAP Q Clearence Completed & Cleared DCSA Background If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF & Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
12/06/2025
Full time
Genesis10 is seeking a Director of InfoSec & Cybersecurity for a highly innovative client located in Plano, TX. This is a Direct Hire position. W2 Status: Only candidates available and ready to work directly as the Client's employee will be considered for this position. Candidates requiring sponsorship now or in the future will not be considered for this role. Description: The Director of InfoSec & Cybersecurity is responsible for the architecture, design, implementation, and operation of technology information security and cybersecurity of infrastructure and application environments within its data centers and corporate offices. The Director of INFOSEC & Cyber Security reports to the VP of Information Technology and ultimately to the Global CTO. The director will collaborate with business unit leaders and internal data center operations staff to provide security of the company's intellectual property, information technologies, data, personal identifying information and all information related assets and services. Additional responsibilities include surveillance and monitoring of security related events, troubleshooting, evidence collection and chain of custody management, counter-surveillance and detection, security related compliance, and perform as the expert advisor and management of Information Security and Cyber Security services, platforms, and tools. Responsibilities: Develops and maintains a complete understanding of technology and information systems. Directs the development and maintenance of Incident Response Plans and Cybersecurity procedures for information technology. Maintains current knowledge of the cyber security industry, digital privacy regulations, and standards for all regions. Identifies and communicates current and emerging security threats. Directs the architecture, design, build, implementation, and support of enterprise-class security systems based on the Center for Internet Security (CIS) controls and related standards. Designs security architecture elements to mitigate threats as they emerge. Anticipates stakeholder needs to discuss potential security and privacy solutions. Oversees and analyzes security assessments, including security program reviews, penetration testing, vulnerability testing, risk analysis, and provide recommendations related to findings. Create solutions that balance business requirements with information and cybersecurity requirements. Review and recommend security configuration and policies for firewalls, VPN systems, routers, IDS scanning technologies, servers, computers, mobile devices, audio/visual devices, IOT and IT systems. Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the organization. Reviews and analyzes system logs, security tools, and network traffic for unusual or suspicious activity, and makes recommendations to restore secure operations. Reviews and tests new security software, tools and/or technologies to determine applicability to operations. Directs ongoing interviews and assessments with internal groups and management for the purpose of learning how employees interact with technology and to integrate cybersecurity measures. Works closely with internal auditing, legal, and IT teams to ensure compliance with applicable legal, regulatory, and industry requirements (e.g., FERPA, HIPAA, PCI-DSS, FIPS, NIST, CISA, ISO 27001, etc.). Works with Senior Leadership to formulate a comprehensive, strategic technology plan that is consistent with the overall business objectives and budgetary considerations. Oversees annual operating and capital budgets for all security platforms and hardware. Manages suppliers and vendors for information security and cyber security. Requirements: Equivalent experience or graduation from an accredited 4-year college or university degree in a job-related field of study. Five (5) years of experience responsible information security and cyber security management. Practical experience in Red, Blue, and Purple INFOSEC tasks and roles. Experience deploying and managing cyber security, digital privacy, and information security solutions for remote access, identity access management, and cloud based services. Experience leading ITIL V4 based processes (incident, change, problem, root cause analysis). Preferred Credentials: CISSP- Certified Information Systems Security Professional GSLC- GIAC Security Leadership CISM- Certified Information Security Manager CCSP- Certified Cloud Security Professional Preferred Clearences: SCI/SAP L Clearence SCI/SAP Q Clearence Completed & Cleared DCSA Background If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF & Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: None TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman is seeking a motivated Risk Management Analyst to join our Corporate Risk Management team. Reporting to the Senior Property & Casualty Insurance Manager, this position serves as the primary risk management partner for the Defense Systems (DS) Sector. Key Responsibilities: - Serve as the primary point of contact for DS Sector regarding insurance and risk management. - Build relationships with DS leadership and functional partners to support business objectives. - Implement and administer insurance programs for the DS Sector. - Analyze and identify potential loss areas, determining appropriate insurance coverage and loss protection strategies. - Manage insurance claims, monitor progress, and assist with claim adjustments. - Develop and coordinate risk control programs to prevent losses and reduce premiums. - Identify and assess risks related to new business opportunities and developments. - Provide advice on contract and subcontract agreements, reviewing subcontracts for appropriate insurance content. - Gather data on property, aviation, and other exposures to support insurance policy renewals. - Process certificates of insurance and coordinate with accounting and compliance departments. - Collaborate with Environmental, Health & Safety and Facilities teams for loss prevention efforts. - Support the crisis management team and participate in multiple lines of insurance support. - Assist in preparing applications and underwriting submissions for major insurance lines. - Prepare reports for management and support directors in meetings with carriers. - Review policies for compliance with negotiated terms and prepare insurance summaries for business units. This position requires the ability to work in a team environment. This is an onsite role in Mclean, VA Basic Qualifications: - Bachelor's degree with 5 years of relevant experience in Insurance, Risk Management related field - Corporate risk management experience - Familiarity with property and casualty insurance concepts - Previous brokerage experience - Proficiency in Microsoft Office Suite. Preferred Qualifications: - ARM and/or CPCU Certifications. - Experience in brokerage, underwriting, and/or claims adjusting. - Background in aerospace or government contracting. - Familiarity with RMIS systems. - Bachelor's degree in insurance, Risk Management, Finance, or a related field. - Basic understanding of insurance and finance operations. Primary Level Salary Range: $91,200.00 - $136,800.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
12/05/2025
Full time
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: None TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman is seeking a motivated Risk Management Analyst to join our Corporate Risk Management team. Reporting to the Senior Property & Casualty Insurance Manager, this position serves as the primary risk management partner for the Defense Systems (DS) Sector. Key Responsibilities: - Serve as the primary point of contact for DS Sector regarding insurance and risk management. - Build relationships with DS leadership and functional partners to support business objectives. - Implement and administer insurance programs for the DS Sector. - Analyze and identify potential loss areas, determining appropriate insurance coverage and loss protection strategies. - Manage insurance claims, monitor progress, and assist with claim adjustments. - Develop and coordinate risk control programs to prevent losses and reduce premiums. - Identify and assess risks related to new business opportunities and developments. - Provide advice on contract and subcontract agreements, reviewing subcontracts for appropriate insurance content. - Gather data on property, aviation, and other exposures to support insurance policy renewals. - Process certificates of insurance and coordinate with accounting and compliance departments. - Collaborate with Environmental, Health & Safety and Facilities teams for loss prevention efforts. - Support the crisis management team and participate in multiple lines of insurance support. - Assist in preparing applications and underwriting submissions for major insurance lines. - Prepare reports for management and support directors in meetings with carriers. - Review policies for compliance with negotiated terms and prepare insurance summaries for business units. This position requires the ability to work in a team environment. This is an onsite role in Mclean, VA Basic Qualifications: - Bachelor's degree with 5 years of relevant experience in Insurance, Risk Management related field - Corporate risk management experience - Familiarity with property and casualty insurance concepts - Previous brokerage experience - Proficiency in Microsoft Office Suite. Preferred Qualifications: - ARM and/or CPCU Certifications. - Experience in brokerage, underwriting, and/or claims adjusting. - Background in aerospace or government contracting. - Familiarity with RMIS systems. - Bachelor's degree in insurance, Risk Management, Finance, or a related field. - Basic understanding of insurance and finance operations. Primary Level Salary Range: $91,200.00 - $136,800.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Senior Finance Manager Denver CO WHQ R25_2039 Full time Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments. Pay Range $141,300.00-$194,300.00 Annual This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. This position will oversee full P&L and B/S responsibilities for the Performance Materials and Industrial (PM) business reporting to the Director of Finance for the Insulation Systems (IS) business and supporting the PM General Manager. This role involves managing commercial financial analysts, ensuring commercial controllership and internal controls, and leading pricing, profitability, and market analysis. The position provides financial leadership to operations, including manufacturing, sales inventory operations planning, and sourcing, with a focus on optimizing performance and costs. It also involves managing inventory levels, developing the Operations Finance Manager and North American Plant Finance Managers and Analysts, driving consistent financial processes across all plant operations, and ensuring adequate internal controls. This position plays a key role within the Finance organization for the company's largest division. The ideal candidate will be able to make an immediate impact on the organization and has the potential to advance to a Director of Finance role in the future within one of Johns Manville's three business units. Key objectives for this position include: Financial Oversight Full P&L and B/S responsibility for Performance Materials and Industrial business. Oversight for sales incentive compensation program tracking, reporting, and accounting. Oversight for customer rebate program tracking, reporting, and accounting. Oversight and accounting for all gross to net revenue factors. Leads and consolidates monthly, yearly, and long-term financial forecasting, planning, reporting, and analyses for the business. Commercial and Operational Controllership Commercial and operational controllership and controls Drives ownership and organizational discipline to monitor and proactively optimize financial performance. Drives improved sales and profitability reporting. Supports the Product Management organization financial requirements. Drives consistent reporting and tracking of productivity. Drives consistent financial processes across all plant sites including performance management, cost accounting, cost allocations, budgeting, and inventory/product costing. Operational Leadership Works closely with the SIOP (Sales Inventory Operations Planning) team to manage the sales planning process to optimize product mix and maximize efficiencies & financial performance. Drives actionable performance improving analysis of monthly operating results through identification of sources of variability, pricing and cost controls, and business strategy. Drives consistent financial models and decision support models across all operations, including capital financial analyses. Actively leads process simplification and assures compliant internal controls and SOX compliance requirements. Performance Metrics and Collaboration Identifies appropriate performance-based metrics. Interacts heavily with IS Sales, Commercial, and Operations leadership teams. What You Bring to the Team: Bachelor's degree in Accounting or Finance with a minimum of 12 years of progressive financial management experience and 5 years in a financial leadership role MBA, CPA or CMA a plus Proven leadership ability and experience driving team performance Proven ability to drive performance improvements, and implement controls environment Strong decision support and modeling skills with experience applying to an operational setting Experience and proficiency in the development and use of performance-based metrics, scorecards, etc. Solid planning and analytical skills (AOP's, forecasts, analyses, etc.) Strong people leadership and presentation skills Strong people development skills with a proven ability to develop financial talent, provide growth opportunities and optimize performance Demonstrated analytical abilities with strong decision making and problem-solving skills Process mentality - building, leading and improving processes Strong experience with financial and operational ERP systems Moderate travel required (11 - 29 days per year) May be required to lift, carry, push or pull up to and including 25 pounds Work environment is typical of an office setting Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team. Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees. Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs. Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company's succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce. Diversity & Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. About Us Johns Manville is a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries, supplying innovative products to the construction, aerospace, automotive, filtration and energy industries. With a more than 160-year legacy, we understand that our story continues to grow only with the right people saying, thinking and doing the right things. Make your story our story. Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. PI49d954fe8bc3-6347
12/04/2025
Full time
Senior Finance Manager Denver CO WHQ R25_2039 Full time Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments. Pay Range $141,300.00-$194,300.00 Annual This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. This position will oversee full P&L and B/S responsibilities for the Performance Materials and Industrial (PM) business reporting to the Director of Finance for the Insulation Systems (IS) business and supporting the PM General Manager. This role involves managing commercial financial analysts, ensuring commercial controllership and internal controls, and leading pricing, profitability, and market analysis. The position provides financial leadership to operations, including manufacturing, sales inventory operations planning, and sourcing, with a focus on optimizing performance and costs. It also involves managing inventory levels, developing the Operations Finance Manager and North American Plant Finance Managers and Analysts, driving consistent financial processes across all plant operations, and ensuring adequate internal controls. This position plays a key role within the Finance organization for the company's largest division. The ideal candidate will be able to make an immediate impact on the organization and has the potential to advance to a Director of Finance role in the future within one of Johns Manville's three business units. Key objectives for this position include: Financial Oversight Full P&L and B/S responsibility for Performance Materials and Industrial business. Oversight for sales incentive compensation program tracking, reporting, and accounting. Oversight for customer rebate program tracking, reporting, and accounting. Oversight and accounting for all gross to net revenue factors. Leads and consolidates monthly, yearly, and long-term financial forecasting, planning, reporting, and analyses for the business. Commercial and Operational Controllership Commercial and operational controllership and controls Drives ownership and organizational discipline to monitor and proactively optimize financial performance. Drives improved sales and profitability reporting. Supports the Product Management organization financial requirements. Drives consistent reporting and tracking of productivity. Drives consistent financial processes across all plant sites including performance management, cost accounting, cost allocations, budgeting, and inventory/product costing. Operational Leadership Works closely with the SIOP (Sales Inventory Operations Planning) team to manage the sales planning process to optimize product mix and maximize efficiencies & financial performance. Drives actionable performance improving analysis of monthly operating results through identification of sources of variability, pricing and cost controls, and business strategy. Drives consistent financial models and decision support models across all operations, including capital financial analyses. Actively leads process simplification and assures compliant internal controls and SOX compliance requirements. Performance Metrics and Collaboration Identifies appropriate performance-based metrics. Interacts heavily with IS Sales, Commercial, and Operations leadership teams. What You Bring to the Team: Bachelor's degree in Accounting or Finance with a minimum of 12 years of progressive financial management experience and 5 years in a financial leadership role MBA, CPA or CMA a plus Proven leadership ability and experience driving team performance Proven ability to drive performance improvements, and implement controls environment Strong decision support and modeling skills with experience applying to an operational setting Experience and proficiency in the development and use of performance-based metrics, scorecards, etc. Solid planning and analytical skills (AOP's, forecasts, analyses, etc.) Strong people leadership and presentation skills Strong people development skills with a proven ability to develop financial talent, provide growth opportunities and optimize performance Demonstrated analytical abilities with strong decision making and problem-solving skills Process mentality - building, leading and improving processes Strong experience with financial and operational ERP systems Moderate travel required (11 - 29 days per year) May be required to lift, carry, push or pull up to and including 25 pounds Work environment is typical of an office setting Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team. Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees. Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs. Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company's succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce. Diversity & Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. About Us Johns Manville is a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries, supplying innovative products to the construction, aerospace, automotive, filtration and energy industries. With a more than 160-year legacy, we understand that our story continues to grow only with the right people saying, thinking and doing the right things. Make your story our story. Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. PI49d954fe8bc3-6347
JARS Cannabis / Corporate, Michigan Ready to elevate your career path to a new all-time high? JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration. Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible. Does this spark your interest? If so, we'd love to hear from you! What we are looking for: JARS Cannabis is seeking an experienced and highly accountable Director of Accounting to lead our finance and accounting operations across a multi-state, vertically integrated cannabis business. This executive-level role is responsible for building and enforcing a high performing finance function, ensuring accurate financial reporting, and creating structure around 280E tax treatment, distributions, intercompany activity, and balance sheet integrity. We need a leader who not only understands GAAP and cannabis-specific complexities, but also knows how to build accountability, improve team output, and drive a culture of ownership, accuracy, and timely execution. Qualities Outgoing and approachable. Takes initiative; the go-to person for problem solving and follow-through. Strong communicator / high-level communicator who can read between the lines. High accountability and ownership of responsibilities and deadlines. Strong judgment and decision-making abilities. Highly organized with excellent prioritization and follow-through. Emotionally intelligent; able to support, coach, and lead team members at all levels. Strategic thinker who can operate both at the detail level and the executive level. Confidential, professional, and trusted by leadership and staff. Core Responsibilities Financial Leadership - Lead all financial operations, including accounting, FP&A, tax, treasury, and compliance. - Ensure the monthly financial close is completed accurately and on time, with balance sheet and P&L integrity across all entities. - Oversee intercompany reconciliations, 280E tax booking, distributions, and retained earnings tie-outs. - Develop and enforce internal controls, approval processes, and standard operating procedures for all financial activities. Team Management - Directly oversee accounting and finance team members (controllers, senior/staff accountants, FP&A analysts). - Provide FP&A oversight. - Establish clear KPIs, performance standards, and review cadences for all team members. - Conduct regular 1-on-1s, team performance reviews, and individual coaching. - Identify skill gaps or workload issues and implement solutions (training, hiring, restructuring). - Optimize current processes to increase efficiency, accuracy, and scalability. Strategic Finance - Partner with executive leadership to drive financial strategy, full-company budgeting, cash flow forecasting, and scenario planning. - Lead financial modeling, delivery analysis, cost/facilities evaluations, and support growth initiatives including M&A and capital investments. - Oversee corporate financial management including backend corporate oversight, optimizing/managing corporate spend, debt tracking per location, company-wide net liabilities and cash, and loan covenant compliance. - Oversee treasury management, liquidity planning, and cash movement across the organization. - Lead the preparation of board and investor materials, including presenting financial performance, risks, and opportunities. System & Process Optimization - Oversee financial systems including Sage Intacct, FloQast, Power BI, and integrations with POS/inventory. - Ensure reporting systems are accurate, automated where possible, and maintained with clean, reconciled data. - Champion improvements to close timelines, reporting processes, and audit readiness. - Oversee audit readiness and external reporting packages (audit schedules, 280E tax support, consolidated statements). Qualifications 10+ years in progressively senior finance and accounting roles; multi-entity and cannabis industry experience strongly preferred. Deep understanding of GAAP, 280E, and tax/equity/distribution accounting. Proven success leading high-performing finance teams-clear record of setting expectations and managing team output. Strong technical knowledge of ERP and reporting systems (Sage Intacct, FloQast, Power BI). Excellent communicator with ability to explain financials to both technical and non-technical stakeholders. Highly organized, detail-oriented, and a problem-solver by nature. CPA or MBA preferred but not required. What Success Looks Like Monthly closes are on-time, clean, and accurate-with zero unexplained variances. - 280E and distributions are fully reconciled and GAAP-compliant. - Financial team meets or exceeds KPIs, and you've built a culture of accountability and performance. - Leadership has real-time confidence in the numbers and can make decisions faster. - Completing Ad Hoc tasks within expected timeframe and within deadlines. - Fostering an environment of high team morale. Employee Benefits Free Employee Assistance Program Health, Dental & Vision Insurance (full-time employees only) Voluntary Life Insurance Flexible Spending (FSA) Program Work-From-Home Fridays Paid Holidays 401(k) Plan Paid Time Off Employee Discount Internal Growth Opportunities JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
12/03/2025
Full time
JARS Cannabis / Corporate, Michigan Ready to elevate your career path to a new all-time high? JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration. Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible. Does this spark your interest? If so, we'd love to hear from you! What we are looking for: JARS Cannabis is seeking an experienced and highly accountable Director of Accounting to lead our finance and accounting operations across a multi-state, vertically integrated cannabis business. This executive-level role is responsible for building and enforcing a high performing finance function, ensuring accurate financial reporting, and creating structure around 280E tax treatment, distributions, intercompany activity, and balance sheet integrity. We need a leader who not only understands GAAP and cannabis-specific complexities, but also knows how to build accountability, improve team output, and drive a culture of ownership, accuracy, and timely execution. Qualities Outgoing and approachable. Takes initiative; the go-to person for problem solving and follow-through. Strong communicator / high-level communicator who can read between the lines. High accountability and ownership of responsibilities and deadlines. Strong judgment and decision-making abilities. Highly organized with excellent prioritization and follow-through. Emotionally intelligent; able to support, coach, and lead team members at all levels. Strategic thinker who can operate both at the detail level and the executive level. Confidential, professional, and trusted by leadership and staff. Core Responsibilities Financial Leadership - Lead all financial operations, including accounting, FP&A, tax, treasury, and compliance. - Ensure the monthly financial close is completed accurately and on time, with balance sheet and P&L integrity across all entities. - Oversee intercompany reconciliations, 280E tax booking, distributions, and retained earnings tie-outs. - Develop and enforce internal controls, approval processes, and standard operating procedures for all financial activities. Team Management - Directly oversee accounting and finance team members (controllers, senior/staff accountants, FP&A analysts). - Provide FP&A oversight. - Establish clear KPIs, performance standards, and review cadences for all team members. - Conduct regular 1-on-1s, team performance reviews, and individual coaching. - Identify skill gaps or workload issues and implement solutions (training, hiring, restructuring). - Optimize current processes to increase efficiency, accuracy, and scalability. Strategic Finance - Partner with executive leadership to drive financial strategy, full-company budgeting, cash flow forecasting, and scenario planning. - Lead financial modeling, delivery analysis, cost/facilities evaluations, and support growth initiatives including M&A and capital investments. - Oversee corporate financial management including backend corporate oversight, optimizing/managing corporate spend, debt tracking per location, company-wide net liabilities and cash, and loan covenant compliance. - Oversee treasury management, liquidity planning, and cash movement across the organization. - Lead the preparation of board and investor materials, including presenting financial performance, risks, and opportunities. System & Process Optimization - Oversee financial systems including Sage Intacct, FloQast, Power BI, and integrations with POS/inventory. - Ensure reporting systems are accurate, automated where possible, and maintained with clean, reconciled data. - Champion improvements to close timelines, reporting processes, and audit readiness. - Oversee audit readiness and external reporting packages (audit schedules, 280E tax support, consolidated statements). Qualifications 10+ years in progressively senior finance and accounting roles; multi-entity and cannabis industry experience strongly preferred. Deep understanding of GAAP, 280E, and tax/equity/distribution accounting. Proven success leading high-performing finance teams-clear record of setting expectations and managing team output. Strong technical knowledge of ERP and reporting systems (Sage Intacct, FloQast, Power BI). Excellent communicator with ability to explain financials to both technical and non-technical stakeholders. Highly organized, detail-oriented, and a problem-solver by nature. CPA or MBA preferred but not required. What Success Looks Like Monthly closes are on-time, clean, and accurate-with zero unexplained variances. - 280E and distributions are fully reconciled and GAAP-compliant. - Financial team meets or exceeds KPIs, and you've built a culture of accountability and performance. - Leadership has real-time confidence in the numbers and can make decisions faster. - Completing Ad Hoc tasks within expected timeframe and within deadlines. - Fostering an environment of high team morale. Employee Benefits Free Employee Assistance Program Health, Dental & Vision Insurance (full-time employees only) Voluntary Life Insurance Flexible Spending (FSA) Program Work-From-Home Fridays Paid Holidays 401(k) Plan Paid Time Off Employee Discount Internal Growth Opportunities JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Commercial Airplanes (BCA) is looking for Senior Quality Workplace Coaches (QWPC) (Level 4) to support the Electrical Systems Responsibility Center (ESRC) team onsite in Everett, Washington on 1st and/or 2nd shift. We are looking for outgoing and knowledgeable Quality Workplace Coaches who are passionate about coaching, motivating, and inspiring others, at the Everett Delivery Center. In this role, you will support quality inspectors and oversee Structured On-The-Job activities. The ideal candidates will be Subject Matter Experts (SMEs) in various inspection methods and quality processes, with current hands-on experience and up-to-date proficiency in Non-Conformance Record (NCR) writing. Strong collaboration skills, natural coaching and leadership abilities, and a genuine talent for connecting with others are essential. Our team lives by the motto: "We Make People Awesome." Position Responsibilities: Coaches Quality inspectors on best practices in inspection techniques and performance improvement, utilizing expertise in quality manufacturing and assembly across various areas such as Structures, Seal, Flightline processes, Functional Test, Wings, Interiors, Electrical, WIRS, NCR Tag Writing, Hydraulics, Engines, Paint, Systems, Final Assembly, Plumbing and PDD (including but not limited to REDARS, PSDS, ONEPPM, D Documents Navigation), to enhance coaching, performance improvement, and problem solving in support of the Boeing Production System Analyzes and interprets performance and quality data (e.g. CMES, EPES) to identify improvement opportunities Analyzes processes and supports problem solving, develops, communicates and documents innovative solutions in support of area quality goals Assists Quality managers and team leads with Structured On-the-Job Training (SOJT) plans and provides program/job specific advanced skills coaching Offers Subject Matter Expertise for specific Quality skills through Workplace Coaching Provides coaching, positive modeling, and observation opportunities to help team members excel Encourages questions to ensure understanding and gives timely feedback on performance Reinforces efforts and progress while clarifying expected behaviors, knowledge, and proficiency levels Fosters good interpersonal relationships through helping team members feel valued, appreciated and included in discussions Basic Qualifications (Required Skills/Experience): 5+ years of experience in aerospace, fabrication, or manufacturing environment 5+ years of experience in aircraft manufacturing working with assembly processes and procedures 5+ years of experience utilizing and following detailed work instructions, reading and interpreting blueprints, drawings, or specifications 5+ years of experience as a quality inspector Preferred Qualifications (Desired Skills/Experience): Bachelor's degree or higher preferred Quality inspection experience in three or more of these areas: Quality inspection in Structures, Seal, Flightline processes, Functional Test, Wings, Interiors, Electrical, WIRS, NCR Tag Writing, Hydraulics, Engines, Paint, Systems, Final Assembly, Plumbing and PDD (including but not limited to REDARS, PSDS, ONEPPM, D Documents Navigation), to enhance coaching, performance improvement, and problem solving in support of the Boeing Production System Proficiency with MS Office applications Excellent analytical, communication and problem-solving skills Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Shift: This role is primarily first or second shift; however, there may be additional shift requirements to support program objectives. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $118,000 - $145,200 Applications for this position will be accepted until Dec. 09, 2025 Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for variable shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
12/03/2025
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Commercial Airplanes (BCA) is looking for Senior Quality Workplace Coaches (QWPC) (Level 4) to support the Electrical Systems Responsibility Center (ESRC) team onsite in Everett, Washington on 1st and/or 2nd shift. We are looking for outgoing and knowledgeable Quality Workplace Coaches who are passionate about coaching, motivating, and inspiring others, at the Everett Delivery Center. In this role, you will support quality inspectors and oversee Structured On-The-Job activities. The ideal candidates will be Subject Matter Experts (SMEs) in various inspection methods and quality processes, with current hands-on experience and up-to-date proficiency in Non-Conformance Record (NCR) writing. Strong collaboration skills, natural coaching and leadership abilities, and a genuine talent for connecting with others are essential. Our team lives by the motto: "We Make People Awesome." Position Responsibilities: Coaches Quality inspectors on best practices in inspection techniques and performance improvement, utilizing expertise in quality manufacturing and assembly across various areas such as Structures, Seal, Flightline processes, Functional Test, Wings, Interiors, Electrical, WIRS, NCR Tag Writing, Hydraulics, Engines, Paint, Systems, Final Assembly, Plumbing and PDD (including but not limited to REDARS, PSDS, ONEPPM, D Documents Navigation), to enhance coaching, performance improvement, and problem solving in support of the Boeing Production System Analyzes and interprets performance and quality data (e.g. CMES, EPES) to identify improvement opportunities Analyzes processes and supports problem solving, develops, communicates and documents innovative solutions in support of area quality goals Assists Quality managers and team leads with Structured On-the-Job Training (SOJT) plans and provides program/job specific advanced skills coaching Offers Subject Matter Expertise for specific Quality skills through Workplace Coaching Provides coaching, positive modeling, and observation opportunities to help team members excel Encourages questions to ensure understanding and gives timely feedback on performance Reinforces efforts and progress while clarifying expected behaviors, knowledge, and proficiency levels Fosters good interpersonal relationships through helping team members feel valued, appreciated and included in discussions Basic Qualifications (Required Skills/Experience): 5+ years of experience in aerospace, fabrication, or manufacturing environment 5+ years of experience in aircraft manufacturing working with assembly processes and procedures 5+ years of experience utilizing and following detailed work instructions, reading and interpreting blueprints, drawings, or specifications 5+ years of experience as a quality inspector Preferred Qualifications (Desired Skills/Experience): Bachelor's degree or higher preferred Quality inspection experience in three or more of these areas: Quality inspection in Structures, Seal, Flightline processes, Functional Test, Wings, Interiors, Electrical, WIRS, NCR Tag Writing, Hydraulics, Engines, Paint, Systems, Final Assembly, Plumbing and PDD (including but not limited to REDARS, PSDS, ONEPPM, D Documents Navigation), to enhance coaching, performance improvement, and problem solving in support of the Boeing Production System Proficiency with MS Office applications Excellent analytical, communication and problem-solving skills Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Shift: This role is primarily first or second shift; however, there may be additional shift requirements to support program objectives. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $118,000 - $145,200 Applications for this position will be accepted until Dec. 09, 2025 Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for variable shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making-and our story is still unfolding. We're here for it. We think you should be too . We're looking for a driven professional with an inclusive mindset to join our team as a Sr Manager, Development - Payments We are seeking an experienced Senior Manager to lead the design and evolution of our enterprise payments team and systems. This role is critical to driving our payment technology strategy, ensuring scalability, security, and compliance while delivering exceptional customer experiences. The successful candidate will design and manage solutions that handle payment processing, support multiple payment methods, and integrate with various financial institutions and payment networks. This position is fully remote This role is a People leader position A day in the life as a Sr Manager, Development - Payments Design, manage team and execute enterprise-level digital and retail payment system supporting card payments, digital wallets, remote payments, buy now pay later and emerging payment methods Lead design decisions for payment processing platforms, including real-time transaction processing, settlement systems, and reconciliation frameworks Establish technical standards and best practices for payment system development Evaluate and recommend payment technology vendors, platforms, and third-party integrations Develop fraud detection and prevention systems integrated with payment flows and multi-channel payment acceptance (online, mobile, in-store, call center, API) Create technical specifications for payment routing, switching, and optimization systems Develop real-time payment monitoring, alerting, and reporting capabilities Ensure payment systems meet PCI DSS and other relevant regulatory requirements Develop tokenization, encryption, and secure key management solutions Implement security-by-design principles across all payment touchpoints and collaborate with security teams on vulnerability assessments and penetration testing Develop APIs and integration patterns for payment service providers, acquiring banks, and card networks Develop solutions for payment orchestration and intelligent routing Define standards for payment data formats, messaging protocols, and communication interfaces Develop integration patterns for enterprise financial systems, accounting platforms, and business applications Mentor development teams on payment domain knowledge and career goals Lead technical design reviews and governance processes Collaborate with product managers, business analysts, and stakeholders on payment features Work with DevOps teams on CI/CD pipelines and deployment strategies for payment systems What you'll bring to the table Understanding of payment ecosystem: acquirers, processors, schemes, and regulatory bodies and knowledge of fraud detection algorithms and risk management systems Experience with payment tokenization, 3DS authentication, Authorization strategy, capture strategy, refund strategy and security protocols Understanding of settlement, reconciliation, disputes, chargebacks and financial reporting requirements Excellent communication skills with ability to explain complex technical concepts Leadership experience in building and managing payment team to support cross-functional teams Experience working in agile development environments We'd love to hear from you if you have Bachelor's degree in Computer Science, Software Engineering, or related field 8+ years of software development, payment systems and people management Expertise in payment networks (Visa, Mastercard, AMEX, Discover etc.,) and processing flows Expertise in payment platforms (Adyen, Synchrony, TNS, ACI, Cybersource, Imprint, Braintree, Paypal, Affirm, Klarna, Venmo ) Strong knowledge of payment methods: cards, remote payments, real-time payments, digital wallets, buy now pay later Deep understanding of payment industry standards (ISO 8583, ISO 20022, EMV, PCI DSS) Experience with cloud platforms (AWS, Azure, GCP) and payment-specific services Proficiency in microservices architecture, event-driven systems, and API design Knowledge of programming languages: .NET, python or similar enterprise languages Experience with databases: SQL, NoSQL, and distributed data systems Understanding of DevOps practices, containerization (Docker, Kubernetes), and CI/CD Minimum Starting Rate: $132,000.00 AnnuallyUp to: $165,000.00 AnnuallyPay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
12/03/2025
Full time
We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making-and our story is still unfolding. We're here for it. We think you should be too . We're looking for a driven professional with an inclusive mindset to join our team as a Sr Manager, Development - Payments We are seeking an experienced Senior Manager to lead the design and evolution of our enterprise payments team and systems. This role is critical to driving our payment technology strategy, ensuring scalability, security, and compliance while delivering exceptional customer experiences. The successful candidate will design and manage solutions that handle payment processing, support multiple payment methods, and integrate with various financial institutions and payment networks. This position is fully remote This role is a People leader position A day in the life as a Sr Manager, Development - Payments Design, manage team and execute enterprise-level digital and retail payment system supporting card payments, digital wallets, remote payments, buy now pay later and emerging payment methods Lead design decisions for payment processing platforms, including real-time transaction processing, settlement systems, and reconciliation frameworks Establish technical standards and best practices for payment system development Evaluate and recommend payment technology vendors, platforms, and third-party integrations Develop fraud detection and prevention systems integrated with payment flows and multi-channel payment acceptance (online, mobile, in-store, call center, API) Create technical specifications for payment routing, switching, and optimization systems Develop real-time payment monitoring, alerting, and reporting capabilities Ensure payment systems meet PCI DSS and other relevant regulatory requirements Develop tokenization, encryption, and secure key management solutions Implement security-by-design principles across all payment touchpoints and collaborate with security teams on vulnerability assessments and penetration testing Develop APIs and integration patterns for payment service providers, acquiring banks, and card networks Develop solutions for payment orchestration and intelligent routing Define standards for payment data formats, messaging protocols, and communication interfaces Develop integration patterns for enterprise financial systems, accounting platforms, and business applications Mentor development teams on payment domain knowledge and career goals Lead technical design reviews and governance processes Collaborate with product managers, business analysts, and stakeholders on payment features Work with DevOps teams on CI/CD pipelines and deployment strategies for payment systems What you'll bring to the table Understanding of payment ecosystem: acquirers, processors, schemes, and regulatory bodies and knowledge of fraud detection algorithms and risk management systems Experience with payment tokenization, 3DS authentication, Authorization strategy, capture strategy, refund strategy and security protocols Understanding of settlement, reconciliation, disputes, chargebacks and financial reporting requirements Excellent communication skills with ability to explain complex technical concepts Leadership experience in building and managing payment team to support cross-functional teams Experience working in agile development environments We'd love to hear from you if you have Bachelor's degree in Computer Science, Software Engineering, or related field 8+ years of software development, payment systems and people management Expertise in payment networks (Visa, Mastercard, AMEX, Discover etc.,) and processing flows Expertise in payment platforms (Adyen, Synchrony, TNS, ACI, Cybersource, Imprint, Braintree, Paypal, Affirm, Klarna, Venmo ) Strong knowledge of payment methods: cards, remote payments, real-time payments, digital wallets, buy now pay later Deep understanding of payment industry standards (ISO 8583, ISO 20022, EMV, PCI DSS) Experience with cloud platforms (AWS, Azure, GCP) and payment-specific services Proficiency in microservices architecture, event-driven systems, and API design Knowledge of programming languages: .NET, python or similar enterprise languages Experience with databases: SQL, NoSQL, and distributed data systems Understanding of DevOps practices, containerization (Docker, Kubernetes), and CI/CD Minimum Starting Rate: $132,000.00 AnnuallyUp to: $165,000.00 AnnuallyPay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
Bowhead / UIC Technical Services
Patuxent River, Maryland
Overview Bowhead is seeking a Management Analyst for a newly awarded contract in Patuxent River, MD. The Management Analyst will be the senior expert and must have extensive knowledge and experience developing and applying analytic methodologies and principles. Responsibilities Job duties include but are not limited to: Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants. Directs the activities of more junior Analysts or other staff as necessary on activities related to the application of analytical techniques and methodologies. Qualifications Education: BS or BA degree. An AS or AA degree and an additional 4 years of experience maybe substituted for a BA/BS or an additional eight (8) years of experience may be substituted for aBA/BS. Experience: At least four (4) years of experience as an analyst in a program management,technical, or business analysis discipline; and included in the four (4) years, there must be two (2)years professional experience supporting NAVAIR programs or offices. Demonstratedknowledge of SECNAV, OPNAV and OSD policy and documentation related to management andoperations of Department of Navy Systems Commands. Physical Demands: Must be able to lift up to 25 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
12/02/2025
Full time
Overview Bowhead is seeking a Management Analyst for a newly awarded contract in Patuxent River, MD. The Management Analyst will be the senior expert and must have extensive knowledge and experience developing and applying analytic methodologies and principles. Responsibilities Job duties include but are not limited to: Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants. Directs the activities of more junior Analysts or other staff as necessary on activities related to the application of analytical techniques and methodologies. Qualifications Education: BS or BA degree. An AS or AA degree and an additional 4 years of experience maybe substituted for a BA/BS or an additional eight (8) years of experience may be substituted for aBA/BS. Experience: At least four (4) years of experience as an analyst in a program management,technical, or business analysis discipline; and included in the four (4) years, there must be two (2)years professional experience supporting NAVAIR programs or offices. Demonstratedknowledge of SECNAV, OPNAV and OSD policy and documentation related to management andoperations of Department of Navy Systems Commands. Physical Demands: Must be able to lift up to 25 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
Bowhead / UIC Technical Services
Patuxent River, Maryland
Overview Bowhead is seeking a Management Analyst Senior for a newly awarded contract in Patuxent River, MD. The Management Analyst Senior will be the senior expert and must have extensive knowledge and experience developing and applying analytic methodologies and principles. Responsibilities Job duties include but are not limited to: Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist. management in operating more efficiently and effectively. Includes program analysts and management consultants. Leads the application of analytic techniques and helps define project objectives and strategic direction. May be responsible for providing leadership and vision to client and project teams around the methodology. Resolves complex problems, which require an in-depth knowledge of analytic methodologies and principles. Directs the activities of more junior Analysts or other staff as necessary on activities related to the application of analytical techniques and methodologies. Qualifications ABS or BA degree is required in addition to at least five (5+) years of experience as an analyst. At least three of those years must be in specialized in a program management, technical, or business analysis discipline; and included in the five (5) years, there must be three (3) years professional experience supporting NAVAIR programs or offices. An AS or AA degree and an additional 4 years of experience may be substituted for a BA/BS or an additional eight (8) years of experience may be substituted for a BA/BS. At least five (5) years of experience as an analyst of which at least 3 years must be specialized in a program management, technical, or business analysis discipline; and included in the five (5) years, there must be three (3) years professional experience supporting NAVAIR programs or offices. Demonstrated knowledge of management and operations of Department of Navy Systems Commands. 2 years of supervisory/lead experience is required. Experience performing complex evaluations of existing procedures, processes, communication techniques, models, and/or systems related to management problems is desirable. Must have experience and knowledge sufficient to support senior Navy Leadership in facilitating sand developing command wide strategic planning and Enterprise level vision documents, administering large organization executive board meetings, and developing command-wide documentation. Experience using advanced features of Microsoft PowerPoint (experience with Microsoft SharePoint is desired. Must be proficient with Microsoft Sharepoint and the standard Microsoft Office Suite (e.g., Outlook, Word, Excel, and PowerPoint). Physical Demands: Must be able to lift up to 25 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
12/02/2025
Full time
Overview Bowhead is seeking a Management Analyst Senior for a newly awarded contract in Patuxent River, MD. The Management Analyst Senior will be the senior expert and must have extensive knowledge and experience developing and applying analytic methodologies and principles. Responsibilities Job duties include but are not limited to: Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist. management in operating more efficiently and effectively. Includes program analysts and management consultants. Leads the application of analytic techniques and helps define project objectives and strategic direction. May be responsible for providing leadership and vision to client and project teams around the methodology. Resolves complex problems, which require an in-depth knowledge of analytic methodologies and principles. Directs the activities of more junior Analysts or other staff as necessary on activities related to the application of analytical techniques and methodologies. Qualifications ABS or BA degree is required in addition to at least five (5+) years of experience as an analyst. At least three of those years must be in specialized in a program management, technical, or business analysis discipline; and included in the five (5) years, there must be three (3) years professional experience supporting NAVAIR programs or offices. An AS or AA degree and an additional 4 years of experience may be substituted for a BA/BS or an additional eight (8) years of experience may be substituted for a BA/BS. At least five (5) years of experience as an analyst of which at least 3 years must be specialized in a program management, technical, or business analysis discipline; and included in the five (5) years, there must be three (3) years professional experience supporting NAVAIR programs or offices. Demonstrated knowledge of management and operations of Department of Navy Systems Commands. 2 years of supervisory/lead experience is required. Experience performing complex evaluations of existing procedures, processes, communication techniques, models, and/or systems related to management problems is desirable. Must have experience and knowledge sufficient to support senior Navy Leadership in facilitating sand developing command wide strategic planning and Enterprise level vision documents, administering large organization executive board meetings, and developing command-wide documentation. Experience using advanced features of Microsoft PowerPoint (experience with Microsoft SharePoint is desired. Must be proficient with Microsoft Sharepoint and the standard Microsoft Office Suite (e.g., Outlook, Word, Excel, and PowerPoint). Physical Demands: Must be able to lift up to 25 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
