About Pendulum Pendulum is leading a revolution that is occurring around the world to improve physical and mental health by first understanding, then restoring and enhancing the human microbiome. Studies have shown that our microbiome (the bacterial communities in and on our bodies) is linked to everything from metabolism and diabetes, to longevity, weight loss, healthy immune systems, cancer prevention, feelings of well-being, inflammatory bowel disease, and even healthy skin. We have just scratched the surface on understanding the impact that our microbiome has on our lives. During early life we develop a diverse and balanced microbiome that plays a critical role in shaping our long-term health. Over our lives, a combination of diet, lifestyle, antibiotics, and aging can decrease the effectiveness of our microbiome. Pendulum recognized the enormous impact they could have on people's lives if they were able to address the imbalances in the microbiome. To accomplish this, Pendulum created proprietary probiotic pipelines and a unique discovery platform to identify key, novel bacterial strains and the prebiotics that feed them. The company has also built and developed the world's first manufacturing technology to produce bacteria in an anaerobic (oxygen-free) environment at scale. The medical probiotics that Pendulum has formulated have transformed the consumer probiotics market into a new category of therapeutic offerings that deliver the power and efficacy of a pharmaceutical with the safety and accessibility of a natural probiotic. Due to Pendulum's explosive revenue and customer growth over the last two years, the company earned a spot on Forbes Magazine's exclusive "The Next Billion Dollar Startups" list. If you're interested in improving the lives of people globally and you love working in a cross-functional, collaborative, inspiring environment, please continue reading. Position Summary: We are seeking a Senior Director of Customer Experience who excels in merging cutting-edge AI and data-driven strategies with a profound commitment to customer experience and brand building, social media engagement, and digital community cultivation. In this pivotal role, you will lead our customer experience journey, utilizing technology to analyze and enhance interaction points, while ensuring that each customer touchpoint is engaging, informative, and supportive. We are looking for a strategic thinker with a balanced expertise in both innovative technology and hands-on customer care, particularly within the healthcare, eCommerce, and dietary supplements sectors. This role will report to the Vice President of Consumer Revenue. What You'll Do: Manage and lead our Customer Experience team to deliver best in class experiences to our customers, resulting in high CSAT and NPS scores, and strong customer retention. Develop and implement a comprehensive customer experience strategy that integrates AI technologies with a hands-on approach to ensure personalized, efficient, and scientifically grounded interactions. Own Customer Experience Reporting, including sharing out with Executives and the team on how we are tracking to key metrics. Collaborate with our Medical, R&D, Quality/Regulatory and Brand teams to incorporate our brand voice and accurate scientific information, resulting in clear and trustworthy communication with customers. Use critical thinking and problem solving skills to determine appropriate processes, and actions in regards to handling customers. Drive continuous improvement in customer experience, using data and insights. Knowledge Requirements: Bachelor's degree in Business Administration, Marketing, Healthcare Management, or a related field is required; an advanced degree (MBA or equivalent) is highly preferred. A minimum of 7 years of leadership experience in customer experience management, with a proven track record of successfully integrating AI, technology, and data-driven practices into customer service operations. Extensive experience in direct customer support, social media engagement, and digital community building, particularly in the healthcare, eCommerce, or vitamins and supplements industries. Demonstrated ability to use data and analytics to drive decision-making and improve customer service outcomes. Strong background in leading cross-functional teams and collaborating effectively with marketing, science, medical, and regulatory departments to enhance customer satisfaction and trust. In-depth knowledge of current customer service technologies, including CRM systems, social media platforms, and customer feedback tools, with a keen understanding of how to leverage these tools to enhance customer experience. Experience in managing and scaling customer experience in a fast-paced, growth-oriented environment. Strong drive and curiosity to learn. Bonus- you have food, pharma or supplement experience! Salary & Benefits: $176,985 - $250,000 Medical, Dental, and Vision Commuter Benefits Life & STD Insurance Company match on 401 (k) Flexible Time Off (FTO) Equity Pendulum Therapeutics, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome all to apply.
10/13/2024
Full time
About Pendulum Pendulum is leading a revolution that is occurring around the world to improve physical and mental health by first understanding, then restoring and enhancing the human microbiome. Studies have shown that our microbiome (the bacterial communities in and on our bodies) is linked to everything from metabolism and diabetes, to longevity, weight loss, healthy immune systems, cancer prevention, feelings of well-being, inflammatory bowel disease, and even healthy skin. We have just scratched the surface on understanding the impact that our microbiome has on our lives. During early life we develop a diverse and balanced microbiome that plays a critical role in shaping our long-term health. Over our lives, a combination of diet, lifestyle, antibiotics, and aging can decrease the effectiveness of our microbiome. Pendulum recognized the enormous impact they could have on people's lives if they were able to address the imbalances in the microbiome. To accomplish this, Pendulum created proprietary probiotic pipelines and a unique discovery platform to identify key, novel bacterial strains and the prebiotics that feed them. The company has also built and developed the world's first manufacturing technology to produce bacteria in an anaerobic (oxygen-free) environment at scale. The medical probiotics that Pendulum has formulated have transformed the consumer probiotics market into a new category of therapeutic offerings that deliver the power and efficacy of a pharmaceutical with the safety and accessibility of a natural probiotic. Due to Pendulum's explosive revenue and customer growth over the last two years, the company earned a spot on Forbes Magazine's exclusive "The Next Billion Dollar Startups" list. If you're interested in improving the lives of people globally and you love working in a cross-functional, collaborative, inspiring environment, please continue reading. Position Summary: We are seeking a Senior Director of Customer Experience who excels in merging cutting-edge AI and data-driven strategies with a profound commitment to customer experience and brand building, social media engagement, and digital community cultivation. In this pivotal role, you will lead our customer experience journey, utilizing technology to analyze and enhance interaction points, while ensuring that each customer touchpoint is engaging, informative, and supportive. We are looking for a strategic thinker with a balanced expertise in both innovative technology and hands-on customer care, particularly within the healthcare, eCommerce, and dietary supplements sectors. This role will report to the Vice President of Consumer Revenue. What You'll Do: Manage and lead our Customer Experience team to deliver best in class experiences to our customers, resulting in high CSAT and NPS scores, and strong customer retention. Develop and implement a comprehensive customer experience strategy that integrates AI technologies with a hands-on approach to ensure personalized, efficient, and scientifically grounded interactions. Own Customer Experience Reporting, including sharing out with Executives and the team on how we are tracking to key metrics. Collaborate with our Medical, R&D, Quality/Regulatory and Brand teams to incorporate our brand voice and accurate scientific information, resulting in clear and trustworthy communication with customers. Use critical thinking and problem solving skills to determine appropriate processes, and actions in regards to handling customers. Drive continuous improvement in customer experience, using data and insights. Knowledge Requirements: Bachelor's degree in Business Administration, Marketing, Healthcare Management, or a related field is required; an advanced degree (MBA or equivalent) is highly preferred. A minimum of 7 years of leadership experience in customer experience management, with a proven track record of successfully integrating AI, technology, and data-driven practices into customer service operations. Extensive experience in direct customer support, social media engagement, and digital community building, particularly in the healthcare, eCommerce, or vitamins and supplements industries. Demonstrated ability to use data and analytics to drive decision-making and improve customer service outcomes. Strong background in leading cross-functional teams and collaborating effectively with marketing, science, medical, and regulatory departments to enhance customer satisfaction and trust. In-depth knowledge of current customer service technologies, including CRM systems, social media platforms, and customer feedback tools, with a keen understanding of how to leverage these tools to enhance customer experience. Experience in managing and scaling customer experience in a fast-paced, growth-oriented environment. Strong drive and curiosity to learn. Bonus- you have food, pharma or supplement experience! Salary & Benefits: $176,985 - $250,000 Medical, Dental, and Vision Commuter Benefits Life & STD Insurance Company match on 401 (k) Flexible Time Off (FTO) Equity Pendulum Therapeutics, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome all to apply.
Senior Vice President- Leavitt School of Health Location: Salt Lake City, UT Headquarters: In-office Travel: Up to 35% Salary Range: $300,000-$375,000 Overview: The Senior Vice President (SVP) of the Leavitt School of Health at Western Governors University (WGU) is a strategic leader, passionate about innovation in healthcare education. This role is pivotal in advancing the school's mission to provide accessible, competency-based education that aligns with workforce needs and promotes economic mobility, particularly for underserved populations. The SVP is responsible for leading the school's vision, strategy, and operations, ensuring that it remains at the forefront of healthcare education by responding to industry trends and delivering a relevant and forward-thinking curriculum. Reporting directly to the Chief Academic Officer and Provost, the SVP will also play a key role in building partnerships across the academic and healthcare communities. Key Responsibilities: Vision & Strategy: Lead the development and execution of a comprehensive strategic plan for the Leavitt School of Health, centered around five strategic priorities: Innovative Credential Pathways, Expansion of the Pre-licensure Nursing Program and RN to BSN Program, Industry Partnerships to Advance Student Career Opportunities, Curriculum and Assessment Alignment with Marketable Skills/Industry Standards, and Improving Success and Access for Underserved Students. Anticipate and respond to trends in healthcare and postsecondary education, ensuring that the school's offerings remain cutting-edge and responsive to the needs of a diverse student body, from first-time college students to working professionals. Operational Leadership: Oversee all aspects of the school's operations, including student enrollment and outcomes, program development, faculty recruitment and retention, and financial management. Ensure that the school's infrastructure can scale effectively to meet growth targets. Provide executive guidance to leadership within the school, fostering a collaborative and high-performance culture that aligns with WGU's mission and strategic objectives. Workforce Alignment: Develop and maintain strategic relationships with employers, accrediting bodies, state boards, and other external partners to ensure the school's programs meet industry standards and fulfill the demands of the fast-growing healthcare sector. Ensure the curriculum is aligned with the skills and knowledge required by the healthcare industry, particularly in areas experiencing critical workforce shortages, such as nursing. Metrics & Continuous Improvement: Partner with Institutional Analytics and Research to develop, refine, and evaluate key performance indicators that assess the school's success in student enrollment, progress, and completion. Use these metrics to drive continuous improvement and alignment with WGU's academic objectives. Ensure that these metrics emphasize access and graduation for students from low-income backgrounds and students of color, reflecting WGU's commitment to diversity and inclusivity. Financial Stewardship: Engage in a collaborative budgeting process with school leaders and WGU's financial team to ensure the school is well-funded and resources are allocated transparently and judiciously according to the school's and the university's strategic priorities. Oversee the school's financial well-being, ensuring that all initiatives are financially sustainable and aligned with the long-term goals of WGU. Thought Leadership: Serves as a thought leader within WGU and externally across healthcare education. Represent the university at national and regional forums, sharing insights and best practices that enhance WGU's reputation as a leader in innovative educational strategies. Looks ahead to anticipate changes in the healthcare and educational landscapes, and work with the leadership team and other stakeholders to develop a dynamic and competitive strategic vision that is communicated effectively and implemented successfully. Qualifications: Experience: 10+ years of senior leadership experience in a healthcare or higher education institution, with extensive operational and administrative leadership within a large organization. Demonstrated expertise in strategic planning, budget management, and the use of technology to drive organizational success. Strong track record of aligning educational programs with workforce needs, particularly in the healthcare sector. Experience leading a mission-driven organization focusing on student outcomes and operational rigor. Significant executive-level leadership in a higher education institution and healthcare organization that prioritizes student-focused outcomes. Experience managing a P&L within a shared-service setting is preferred. Skills & Abilities: Exceptional leadership, strategic planning, and organizational skills, with the ability to inspire and guide Vice President and Director level leaders. Strong communication, interpersonal, and relationship-building skills, with the ability to foster a collaborative and engaging work environment. Ability to set a future course with a long-range view of 3 to 5 years, adapting strategies to evolving industry and workforce needs. Creative problem solver with managerial courage, willing to tackle complex challenges and think beyond conventional solutions. Results-oriented with solid judgment, accountability, and fiduciary integrity, ensuring that data-driven decisions align with the university's mission. Enthusiasm for continuous improvement, adaptability to respond to changing situations and needs with a sense of urgency and commitment. Education: Master's degree in a health-related field required; Doctorate preferred. Desired Outcomes: Develop a strategic direction and long-term vision for the Leavitt School of Health, gaining buy-in from executive leadership, the school's leadership team, and faculty. Drive operational rigor to ensure the school's processes and infrastructure can scale to meet agreed-upon targets for student enrollment, outcomes, and faculty metrics. Implement an expanding portfolio of health-sector programs that responsibly grow student enrollment year-over-year while improving student and graduate outcomes. Maintain a student-focused culture that provides a best-in-class education for students, especially those from underserved populations and those for whom traditional higher education models are not a good fit. Ensure that the Leavitt School of Health retains its place as the online learning destination of choice by offering the most relevant curriculum, delivered most effectively, at an affordable price point. Uphold WGU's promise of providing employees with a meaningful, enjoyable, and rewarding work experience. Why Join Us? At WGU, you'll be part of a mission-driven organization transforming education and healthcare. As the Senior Vice President of the Leavitt School of Health, you will have the opportunity to shape the future of healthcare education, impacting thousands of students and addressing critical workforce shortages. Join us in making a meaningful difference in the lives of our students and the communities they serve. This posting is ongoing to gather interested applicants for future openings. How to apply: apply online Full-time Regular Positions (FT classification, standard working hours = 40) This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
10/10/2024
Full time
Senior Vice President- Leavitt School of Health Location: Salt Lake City, UT Headquarters: In-office Travel: Up to 35% Salary Range: $300,000-$375,000 Overview: The Senior Vice President (SVP) of the Leavitt School of Health at Western Governors University (WGU) is a strategic leader, passionate about innovation in healthcare education. This role is pivotal in advancing the school's mission to provide accessible, competency-based education that aligns with workforce needs and promotes economic mobility, particularly for underserved populations. The SVP is responsible for leading the school's vision, strategy, and operations, ensuring that it remains at the forefront of healthcare education by responding to industry trends and delivering a relevant and forward-thinking curriculum. Reporting directly to the Chief Academic Officer and Provost, the SVP will also play a key role in building partnerships across the academic and healthcare communities. Key Responsibilities: Vision & Strategy: Lead the development and execution of a comprehensive strategic plan for the Leavitt School of Health, centered around five strategic priorities: Innovative Credential Pathways, Expansion of the Pre-licensure Nursing Program and RN to BSN Program, Industry Partnerships to Advance Student Career Opportunities, Curriculum and Assessment Alignment with Marketable Skills/Industry Standards, and Improving Success and Access for Underserved Students. Anticipate and respond to trends in healthcare and postsecondary education, ensuring that the school's offerings remain cutting-edge and responsive to the needs of a diverse student body, from first-time college students to working professionals. Operational Leadership: Oversee all aspects of the school's operations, including student enrollment and outcomes, program development, faculty recruitment and retention, and financial management. Ensure that the school's infrastructure can scale effectively to meet growth targets. Provide executive guidance to leadership within the school, fostering a collaborative and high-performance culture that aligns with WGU's mission and strategic objectives. Workforce Alignment: Develop and maintain strategic relationships with employers, accrediting bodies, state boards, and other external partners to ensure the school's programs meet industry standards and fulfill the demands of the fast-growing healthcare sector. Ensure the curriculum is aligned with the skills and knowledge required by the healthcare industry, particularly in areas experiencing critical workforce shortages, such as nursing. Metrics & Continuous Improvement: Partner with Institutional Analytics and Research to develop, refine, and evaluate key performance indicators that assess the school's success in student enrollment, progress, and completion. Use these metrics to drive continuous improvement and alignment with WGU's academic objectives. Ensure that these metrics emphasize access and graduation for students from low-income backgrounds and students of color, reflecting WGU's commitment to diversity and inclusivity. Financial Stewardship: Engage in a collaborative budgeting process with school leaders and WGU's financial team to ensure the school is well-funded and resources are allocated transparently and judiciously according to the school's and the university's strategic priorities. Oversee the school's financial well-being, ensuring that all initiatives are financially sustainable and aligned with the long-term goals of WGU. Thought Leadership: Serves as a thought leader within WGU and externally across healthcare education. Represent the university at national and regional forums, sharing insights and best practices that enhance WGU's reputation as a leader in innovative educational strategies. Looks ahead to anticipate changes in the healthcare and educational landscapes, and work with the leadership team and other stakeholders to develop a dynamic and competitive strategic vision that is communicated effectively and implemented successfully. Qualifications: Experience: 10+ years of senior leadership experience in a healthcare or higher education institution, with extensive operational and administrative leadership within a large organization. Demonstrated expertise in strategic planning, budget management, and the use of technology to drive organizational success. Strong track record of aligning educational programs with workforce needs, particularly in the healthcare sector. Experience leading a mission-driven organization focusing on student outcomes and operational rigor. Significant executive-level leadership in a higher education institution and healthcare organization that prioritizes student-focused outcomes. Experience managing a P&L within a shared-service setting is preferred. Skills & Abilities: Exceptional leadership, strategic planning, and organizational skills, with the ability to inspire and guide Vice President and Director level leaders. Strong communication, interpersonal, and relationship-building skills, with the ability to foster a collaborative and engaging work environment. Ability to set a future course with a long-range view of 3 to 5 years, adapting strategies to evolving industry and workforce needs. Creative problem solver with managerial courage, willing to tackle complex challenges and think beyond conventional solutions. Results-oriented with solid judgment, accountability, and fiduciary integrity, ensuring that data-driven decisions align with the university's mission. Enthusiasm for continuous improvement, adaptability to respond to changing situations and needs with a sense of urgency and commitment. Education: Master's degree in a health-related field required; Doctorate preferred. Desired Outcomes: Develop a strategic direction and long-term vision for the Leavitt School of Health, gaining buy-in from executive leadership, the school's leadership team, and faculty. Drive operational rigor to ensure the school's processes and infrastructure can scale to meet agreed-upon targets for student enrollment, outcomes, and faculty metrics. Implement an expanding portfolio of health-sector programs that responsibly grow student enrollment year-over-year while improving student and graduate outcomes. Maintain a student-focused culture that provides a best-in-class education for students, especially those from underserved populations and those for whom traditional higher education models are not a good fit. Ensure that the Leavitt School of Health retains its place as the online learning destination of choice by offering the most relevant curriculum, delivered most effectively, at an affordable price point. Uphold WGU's promise of providing employees with a meaningful, enjoyable, and rewarding work experience. Why Join Us? At WGU, you'll be part of a mission-driven organization transforming education and healthcare. As the Senior Vice President of the Leavitt School of Health, you will have the opportunity to shape the future of healthcare education, impacting thousands of students and addressing critical workforce shortages. Join us in making a meaningful difference in the lives of our students and the communities they serve. This posting is ongoing to gather interested applicants for future openings. How to apply: apply online Full-time Regular Positions (FT classification, standard working hours = 40) This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Global Relationship Management - US Asset Managers (Traditional & Alternative), Managing Director Who we are looking for: The Relationship Management area is responsible for developing and improving the relationship with State Street's current clients in order to understand their needs and propose appropriate solutions to the organization's business. This role interacts directly with business leaders to ensure that operations and services contracted are delivered to the agreed standards. Why this role is important to us: You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship - for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer - across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for. What you will be responsible for As a Senior Relationship Manager: Strengthen and deepen relationships with our clients. Deliver constant monitoring of the client's perception of the quality of our services (NPS score), partner with business leads to maintain strong focus on client service and requirements. Manage assigned client(s) to develop new business and/or products opportunities to grow our relationship, while protecting existing revenue streams. Responsible for achievement of organic, incremental growth, new business committed revenue, and overall target revenue goals with assigned client(s). Work closely with assigned Sales counterparts to convey client needs, identify potential State Street solutions, outline a strategy for engagement and ultimately achieve growth in share of wallet and/or revenue for their clients. Prepare account plans and deliver business overviews to internal stakeholders for assigned client(s) to include but not limited to pipeline, trending, and year over year analysis. Maintain all relevant data for their assigned accounts in SF360 CRM including but not limited to account information, contacts, opportunities, meetings, current providers insights, and campaigns. Manage the negotiation and execution of client contracts. Employ marketing strategies that promote the full range of Company products/services through close collaboration with the various business partners. Introduce new products and service solutions to clients wherever possible. Drive cohesive coordination of State Street Services to the client between client delivery, product groups, regional teams, sales staff and the client to deliver our solutions to the client. Serve as an escalation point for critical service issues or roadblocks. Shepherd issues through to resolution. Lead coordination and communication across a virtual cross-functional team that consists of roles in sales, client service, operations, product, finance and others to ensure we deliver a consistent experience to the client. Assist with client presentation preparation, client meetings, product collaboration, RFPs and sales execution. Develop and report on client(s) metrics and dashboards. Accountable for meeting assigned KPIs. Manage the finalization of Due Diligence Questionnaires for this client when received. Coordinate any required or developmental communications with the client for State Street. Serve as the interface for compliance, regulatory, reputational matters between clients and State Street. Ensure client onboarding for new assets and/or risk management activities are conducted with a high degree of client satisfaction. What we value These skills will help you succeed in this role: Bachelor's degree or the equivalent. Advanced/graduate degree preferred. Excellent verbal and written communication skills. Ability to effectively facilitate meetings, with all levels within the client organization - from Executive Leadership to Operational points of contact. Proven ability to develop junior talent and provide mentoring where needed. Ability to gain an understanding of client business, challenges and strategic direction and subsequently articulate value proposition for new products and solutions. 15+ years of total work experience preferred with 5 years of Financial Services experience in Relationship Management/Sales or Client Service. Proven ability to earn client trust and develop relationships (internal and external). Knowledge of Financial services industry. Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfill all of them when applying. If you like change and innovation, seek to see the bigger picture, make data-driven decisions and are a good team player, you could be a great fit. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Salary Range: $170,000 - $267,500 Annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
10/08/2024
Full time
Global Relationship Management - US Asset Managers (Traditional & Alternative), Managing Director Who we are looking for: The Relationship Management area is responsible for developing and improving the relationship with State Street's current clients in order to understand their needs and propose appropriate solutions to the organization's business. This role interacts directly with business leaders to ensure that operations and services contracted are delivered to the agreed standards. Why this role is important to us: You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship - for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer - across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for. What you will be responsible for As a Senior Relationship Manager: Strengthen and deepen relationships with our clients. Deliver constant monitoring of the client's perception of the quality of our services (NPS score), partner with business leads to maintain strong focus on client service and requirements. Manage assigned client(s) to develop new business and/or products opportunities to grow our relationship, while protecting existing revenue streams. Responsible for achievement of organic, incremental growth, new business committed revenue, and overall target revenue goals with assigned client(s). Work closely with assigned Sales counterparts to convey client needs, identify potential State Street solutions, outline a strategy for engagement and ultimately achieve growth in share of wallet and/or revenue for their clients. Prepare account plans and deliver business overviews to internal stakeholders for assigned client(s) to include but not limited to pipeline, trending, and year over year analysis. Maintain all relevant data for their assigned accounts in SF360 CRM including but not limited to account information, contacts, opportunities, meetings, current providers insights, and campaigns. Manage the negotiation and execution of client contracts. Employ marketing strategies that promote the full range of Company products/services through close collaboration with the various business partners. Introduce new products and service solutions to clients wherever possible. Drive cohesive coordination of State Street Services to the client between client delivery, product groups, regional teams, sales staff and the client to deliver our solutions to the client. Serve as an escalation point for critical service issues or roadblocks. Shepherd issues through to resolution. Lead coordination and communication across a virtual cross-functional team that consists of roles in sales, client service, operations, product, finance and others to ensure we deliver a consistent experience to the client. Assist with client presentation preparation, client meetings, product collaboration, RFPs and sales execution. Develop and report on client(s) metrics and dashboards. Accountable for meeting assigned KPIs. Manage the finalization of Due Diligence Questionnaires for this client when received. Coordinate any required or developmental communications with the client for State Street. Serve as the interface for compliance, regulatory, reputational matters between clients and State Street. Ensure client onboarding for new assets and/or risk management activities are conducted with a high degree of client satisfaction. What we value These skills will help you succeed in this role: Bachelor's degree or the equivalent. Advanced/graduate degree preferred. Excellent verbal and written communication skills. Ability to effectively facilitate meetings, with all levels within the client organization - from Executive Leadership to Operational points of contact. Proven ability to develop junior talent and provide mentoring where needed. Ability to gain an understanding of client business, challenges and strategic direction and subsequently articulate value proposition for new products and solutions. 15+ years of total work experience preferred with 5 years of Financial Services experience in Relationship Management/Sales or Client Service. Proven ability to earn client trust and develop relationships (internal and external). Knowledge of Financial services industry. Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfill all of them when applying. If you like change and innovation, seek to see the bigger picture, make data-driven decisions and are a good team player, you could be a great fit. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Salary Range: $170,000 - $267,500 Annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear. We set new standards with our game-changing product and are a driving force within pop-culture. We are looking for a Sr. Director, Data Analytics to be a founding leadership member of our Data, Insights, and Loyalty team. In this senior role, you will partner with stakeholders across the company to design and deliver analytics that drive the business and better serve our customers across a wide variety of retail domains, including customer, retail product, inventory, and logistics analytics. You will also support emerging strategic initiatives such as growth/expansion, new business initiatives/channels, and novel applications of data/analytics/AI in existing business processes. Key deliverables for this role include data products (such as dashboards, models), analytics roadmaps/change management efforts, and analytics team member management and development. Primary Responsibilities Own delivery of end-to-end analytic solutions (with support from the rest of the team) for a key functional area for the business, such as our product engine (e.g. planning/merchandising/production), customer focus (e.g. marketing, customer lifecycle/loyalty) or operations. Consult with leaders across the business to develop analytic roadmaps with particular emphasis on insights that accelerate growth across all aspects of the business. Lead a team of Data Analysts who support various functional areas of the business, including mentorship and skills development. Perform analyses that enable a wide range of stakeholders to deepen their quantitative understanding of their business, with a particular emphasis on insights that accelerate growth and unlock scale. Develop dashboards, reporting, and other data products (such as simulation tools) that empower self-service, data-driven decision making. Work with our technology partners and data engineers to ensure high-quality, usable data are captured to support reliable business-facing analytics. Build scalable methodology and tools to accelerate development of our data and analytics practice. Lead initiatives to build data and analytics competencies across the entire organization with the support of the data, insights, and loyalty team. Qualifications 8-10 years of experience in a data analytics or data science role, preferably working in a direct-to-consumer business. Demonstrated ability to independently plan and execute repeatable analyses and recommend actionable strategy. Ability to translate business strategies into multiple, interrelated projects and lead cross-organizational, cross-functional projects. Excellent communicator who easily bridges the gap between data and business owners. Creative thinker, adept at understanding a wide breadth of retail analytics use cases and identifying the data and analytics necessary to make them into a reality. Builds and leverages networks across the organization to effectively lead change management initiatives. Excellent SQL skills with experience using statistical programming languages (Python, R, etc.) to manipulate data and draw insights from large datasets. Experience creating executive-level dashboards using visualization tools like Looker (highly desired), Tableau, or PowerBI. Prior experience in people and team management of 2-5 years highly desirable. Demonstrated success working in a fast-paced, swiftly-changing startup environment. BA/BS in Math, Economics, Statistics, Analytics, Data Science, or other quantitative field highly desirable. Salary: $220,000 - $250,000 a year Benefits and Culture 100% Company Paid Healthcare (medical, dental, vision). Kind Body Fertility Benefits. 401(k) savings plan with up to 4% match. Unlimited PTO. Full Access to LinkedIn learning. Employee Discounts. Perks (HQ Location) Free weekly catered lunch at HQ - M/W/Th. Dog-Friendly office. Free Swag Giveaways. Annual Holiday Party. Annual Summer Party. Invitations to pop-ups and other company events. Complimentary daily office snacks and beverages. SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to a culture of belonging, qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
09/29/2024
Full time
SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear. We set new standards with our game-changing product and are a driving force within pop-culture. We are looking for a Sr. Director, Data Analytics to be a founding leadership member of our Data, Insights, and Loyalty team. In this senior role, you will partner with stakeholders across the company to design and deliver analytics that drive the business and better serve our customers across a wide variety of retail domains, including customer, retail product, inventory, and logistics analytics. You will also support emerging strategic initiatives such as growth/expansion, new business initiatives/channels, and novel applications of data/analytics/AI in existing business processes. Key deliverables for this role include data products (such as dashboards, models), analytics roadmaps/change management efforts, and analytics team member management and development. Primary Responsibilities Own delivery of end-to-end analytic solutions (with support from the rest of the team) for a key functional area for the business, such as our product engine (e.g. planning/merchandising/production), customer focus (e.g. marketing, customer lifecycle/loyalty) or operations. Consult with leaders across the business to develop analytic roadmaps with particular emphasis on insights that accelerate growth across all aspects of the business. Lead a team of Data Analysts who support various functional areas of the business, including mentorship and skills development. Perform analyses that enable a wide range of stakeholders to deepen their quantitative understanding of their business, with a particular emphasis on insights that accelerate growth and unlock scale. Develop dashboards, reporting, and other data products (such as simulation tools) that empower self-service, data-driven decision making. Work with our technology partners and data engineers to ensure high-quality, usable data are captured to support reliable business-facing analytics. Build scalable methodology and tools to accelerate development of our data and analytics practice. Lead initiatives to build data and analytics competencies across the entire organization with the support of the data, insights, and loyalty team. Qualifications 8-10 years of experience in a data analytics or data science role, preferably working in a direct-to-consumer business. Demonstrated ability to independently plan and execute repeatable analyses and recommend actionable strategy. Ability to translate business strategies into multiple, interrelated projects and lead cross-organizational, cross-functional projects. Excellent communicator who easily bridges the gap between data and business owners. Creative thinker, adept at understanding a wide breadth of retail analytics use cases and identifying the data and analytics necessary to make them into a reality. Builds and leverages networks across the organization to effectively lead change management initiatives. Excellent SQL skills with experience using statistical programming languages (Python, R, etc.) to manipulate data and draw insights from large datasets. Experience creating executive-level dashboards using visualization tools like Looker (highly desired), Tableau, or PowerBI. Prior experience in people and team management of 2-5 years highly desirable. Demonstrated success working in a fast-paced, swiftly-changing startup environment. BA/BS in Math, Economics, Statistics, Analytics, Data Science, or other quantitative field highly desirable. Salary: $220,000 - $250,000 a year Benefits and Culture 100% Company Paid Healthcare (medical, dental, vision). Kind Body Fertility Benefits. 401(k) savings plan with up to 4% match. Unlimited PTO. Full Access to LinkedIn learning. Employee Discounts. Perks (HQ Location) Free weekly catered lunch at HQ - M/W/Th. Dog-Friendly office. Free Swag Giveaways. Annual Holiday Party. Annual Summer Party. Invitations to pop-ups and other company events. Complimentary daily office snacks and beverages. SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to a culture of belonging, qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Founded in 2000, Tris Pharma, Inc. () is the 3rd largest private specialty pharmaceutical company in the United States . With our intense focus on the application of physical chemistry in biological systems, coupled with the requirements of manufacturing and market demands, we have grown our employee base over 250% in the past three years. Specifically, we are engaged in research, development, and manufacturing of both OTC and Rx branded products and specialty generic products. Our mission is to understand the science driving the delivery of drugs into the human body; develop and bring to market products that add value to our customers and patients and provide a benefit to our company, employees and society at large. To support our continued growth Tris is expanding the Finance team at our Monmouth Junction, NJ facility and has an opening for an experienced Sr Analyst, Pharmaceutical Financial Planning & Analysis At Tris, you are empowered to make an impact in the company. You will work directly with a small Finance department as well as with senior leadership and our C-suite. We are a nimble organization that aspires to make data-driven decisions and put them into action, and you will play a key part in this process. This position plays a leading role with a lean FP&A group by collaborating closely with both the Senior Director, FP&A and the Executive Leadership Team to provide budgeting, forecasting, reporting and ad hoc financial analysis to business unit leadership, functional area leaders and Private Equity Stakeholders in support of both operational responsibilities and strategic business development and the financial decision-making process. RESPONSIBILITIES · Plays key role supporting annual budget and 5-year planning process for the entire company. · Performs budgeting, forecasting, and ad hoc financial/operational analysis related to cost management, working capital management, headcount control and operational performance to support Executive Leadership Team · Performs ad-hoc analysis in support of Business initiatives · Designs and improves complex financial models to support detailed forecasting and planning including full Profit & Loss (P&Ls), Balance Sheets and Cash flow statements · Performs monthly review of results and provides variance analysis of results vs. budget and forecasted expectations · Partners with various levels and groups throughout the organization to provide financial support and insights with an emphasis on Commercial Operations (i.e., Sales, Marketing, Market Access, and Analytics) · Collaborates with the Executive Leadership Team in the annual Budget processes · Supports CFO and Senior Director, FP&A in the preparation of presentations to the Chief Executive Officer (CEO), Private Equity Stakeholders and members of the Executive Leadership Team · Assists with Sales Force Compliance tracking and reporting related to Federal Sunshine Act and State Aggregate Spend requirements · Provides Management with reports and data to effectively and efficiently manage operating expense to stay within budget · Assists with month-end closing activities ensuring the accuracy of P&L and selected balance sheet accounts Requirements Requirements · Bachelors degree in Finance, Accounting or related discipline REQUIRED · Minimum 4 years experience in budgeting and financial analysis REQUIRED · Finance experience in a pharmaceutical or biotechnology environment PREFERRED · Experience working with cross-functional departments/teams REQUIRED · Proficiency with Microsoft Office including advanced Excel with proven experience in building Excel models REQUIRED · Hands-on experience building and analyzing financial models in support and evaluation of a broad spectrum of business development opportunities REQUIRED · Experience supporting Branded Commercial Pharmaceutical departments (i.e., Sales, Marketing, Market Access etc.) PREFERRED Tris Pharma, Inc. offers a highly competitive compensation and benefits package. To build and enhance our diverse workforce, we encourage applications from individuals with disabilities, minorities, veterans, women, LGBTQ, etc. Tris Pharma, Inc. is an Equal Opportunity Employer. #LI-DNI
09/15/2021
Full time
Founded in 2000, Tris Pharma, Inc. () is the 3rd largest private specialty pharmaceutical company in the United States . With our intense focus on the application of physical chemistry in biological systems, coupled with the requirements of manufacturing and market demands, we have grown our employee base over 250% in the past three years. Specifically, we are engaged in research, development, and manufacturing of both OTC and Rx branded products and specialty generic products. Our mission is to understand the science driving the delivery of drugs into the human body; develop and bring to market products that add value to our customers and patients and provide a benefit to our company, employees and society at large. To support our continued growth Tris is expanding the Finance team at our Monmouth Junction, NJ facility and has an opening for an experienced Sr Analyst, Pharmaceutical Financial Planning & Analysis At Tris, you are empowered to make an impact in the company. You will work directly with a small Finance department as well as with senior leadership and our C-suite. We are a nimble organization that aspires to make data-driven decisions and put them into action, and you will play a key part in this process. This position plays a leading role with a lean FP&A group by collaborating closely with both the Senior Director, FP&A and the Executive Leadership Team to provide budgeting, forecasting, reporting and ad hoc financial analysis to business unit leadership, functional area leaders and Private Equity Stakeholders in support of both operational responsibilities and strategic business development and the financial decision-making process. RESPONSIBILITIES · Plays key role supporting annual budget and 5-year planning process for the entire company. · Performs budgeting, forecasting, and ad hoc financial/operational analysis related to cost management, working capital management, headcount control and operational performance to support Executive Leadership Team · Performs ad-hoc analysis in support of Business initiatives · Designs and improves complex financial models to support detailed forecasting and planning including full Profit & Loss (P&Ls), Balance Sheets and Cash flow statements · Performs monthly review of results and provides variance analysis of results vs. budget and forecasted expectations · Partners with various levels and groups throughout the organization to provide financial support and insights with an emphasis on Commercial Operations (i.e., Sales, Marketing, Market Access, and Analytics) · Collaborates with the Executive Leadership Team in the annual Budget processes · Supports CFO and Senior Director, FP&A in the preparation of presentations to the Chief Executive Officer (CEO), Private Equity Stakeholders and members of the Executive Leadership Team · Assists with Sales Force Compliance tracking and reporting related to Federal Sunshine Act and State Aggregate Spend requirements · Provides Management with reports and data to effectively and efficiently manage operating expense to stay within budget · Assists with month-end closing activities ensuring the accuracy of P&L and selected balance sheet accounts Requirements Requirements · Bachelors degree in Finance, Accounting or related discipline REQUIRED · Minimum 4 years experience in budgeting and financial analysis REQUIRED · Finance experience in a pharmaceutical or biotechnology environment PREFERRED · Experience working with cross-functional departments/teams REQUIRED · Proficiency with Microsoft Office including advanced Excel with proven experience in building Excel models REQUIRED · Hands-on experience building and analyzing financial models in support and evaluation of a broad spectrum of business development opportunities REQUIRED · Experience supporting Branded Commercial Pharmaceutical departments (i.e., Sales, Marketing, Market Access etc.) PREFERRED Tris Pharma, Inc. offers a highly competitive compensation and benefits package. To build and enhance our diverse workforce, we encourage applications from individuals with disabilities, minorities, veterans, women, LGBTQ, etc. Tris Pharma, Inc. is an Equal Opportunity Employer. #LI-DNI
Must have experience managing and optimizing all types of paid digital media including programmatic display, paid search, paid social media and online video on both desktop and mobile. Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Senior Manager, Digital Media is responsible leading the digital marketing strategy, execution and innovation of display and programmatic, native content, paid search and paid social media with KPIs that align with the company's business objectives to increase qualified website visits and drive booking conversion. This position oversees the execution and optimization of our largest media channel, digital media investments, and manage the digital media team and external agencies and vendors overseeing back-end digital operations and ad tech. The person in this role must also bring innovation to digital media campaigns, prioritizing first-to-market and revenue driving initiatives that are accountable and deliver on larger brand objectives. This position reports to the Director of North American Media and will work closely across all Marketing department teams as well as manage our media agency on digital media related strategy and execution Essential Duties and Responsibilities: Lead the development of the digital media strategy, execution and optimization of campaigns across multiple digital media channels including but not limited to Display, Online Video, Mobile, Paid Search, Paid Social and Streaming Audio ensuring all KPIs are achieved including 120 million web visits per year and $460M of web revenue. Drive innovation across all digital media campaigns, prioritizing first-to-market and revenue driving initiatives that are accountable and deliver on larger corporate objectives. Lead the strategy to grow online, search and mobile sales capabilities via close collaboration with the interactive team to ensure cost efficiencies and performance improvements where paid and organic search can be better aligned Identify, test and validate a variety of digital products, programs, automation and vendors/partners to continually evolve our digital media presence. Oversee the data-driven, segmentation roadmap to target our most valuable users and drive the highest-revenue product sales in cruise and pre-cruise products. Oversee all digital media performance reporting. Track trends and metrics and recommend adjustments to media plans and strategies as needed. Advise and consult on all aspects of the day-to-day management of digital media channels. Partner with Business Intelligence team on integrations with internal data platforms to further build out Audience segments for on-site and offsite targeting, and assessing Digital Media impact on web traffic and bookings. Manage all site tagging and tracking from our media campaigns to insure proper tracking and reporting and all tech related products and programs leveraged by our web development team which could impact said tracking. Strong collaboration across marketing functions. Liaise with teams on brand-wide initiatives, such as new product launches and promotions, to ensure a consistent and optimized customer experience across online advertising, web site landing pages, email and direct mail communications and the transactional funnels. Enhance integration of digital channels with other established company channels (email, direct mail, call center, etc.) to improve overall business and marketing effectiveness. Collaborate with Business Intelligence team to continually evolve dashboards to measure key performance indicators, monitor performance and uncover insights as an indispensable component of success. Proactive thought leadership on various media topics, both written POVs and presentations to keep the department up-to-speed on the dynamic nature of the media landscape Closely partner with outside paid media agency and provide clear direction setting, co-creating of strategies, and ensuring excellence in execution is maintained Monitor and ensure that all campaigns are in budget and allocated by channel and tactic in order to deliver efficiently and effectively. Manages and tracks budgets; utilizes key financial and operational metrics to measure effectiveness of campaigns and programs Leads the development of presentations pertaining to digital media strategies, media spend trending, performance and leading the test and learn agenda. Drive regular and consistent communication including program check-ins, dashboards and postmortem reports outlining quantifiable results, program analysis and recommendations. Actively involved in education of internal teams on digital media capabilities, new tools, technology and trends Act as subject matter expert for the brand on evolving technology and digital media trends, competitive programs and industry best practices. Lead (and build) a growing team to help develop and execute the digital strategy. Qualifications, Knowledge , and Skills: Bachelor's degree required, preferable in Marketing, Finance, or Business Administration. 8-10 years professional experience in digital media strategy and execution, including at least five years in a hands-on role and five years in a managerial position. Strong understanding of the digital paid media eco-system: experience using multi-touch attribution, audience management, and programmatic media buying across platforms. Experience with cross-channel and/or full-funnel strategies, including traditional and digital advertising, direct response programs, email, website development, mobile, search, eCommerce and social media Experience developing analytical models to generate business insights, optimize marketing efforts, and/or create solutions for segmentation, retention, time series, etc. Strong ability to navigate ambiguity and manage competing priorities Exceptional people skills, both internally and with clients, with the ability to foster collaborative relationships with other cross-functional teams Excellent written, oral and presentation abilities - must be able to communicate complex ideas in both technical and user-friendly language Expertise driving results in fast-paced direct marketing and/or e-commerce environment Demonstrate strong professional leadership skills Must have complete knowledge of all aspects of Digital Media including Programmatic, Paid Search, Social Media, Mobile, Online Video, Biddable Media, etc. Experience managing paid and organic search campaigns using Google Analytics, Webmaster Tools, Google AdWords, and Bing Ads Demonstrated experience with several of the following systems and/or platforms: Demand Side Platforms (DSPs) and Ad Servers: Adobe Media Optimizer, DoubleClick, Mediamath, Google AdWords, DoubleClick, Sizmek, Atlas, MOAT, DoubleVerify Marketing Automation: SFDC Marketing Cloud (ExactTarget), Pardot, Eloqua, Responsys, Marketo Demonstrated proficiency with several of the following tools: Analytics, Measurement, and Visualization tools: comScore, Nielsen, Adobe Analytics, Google Analytics, Web Analytics, Tableau, Looker, Alteryx, Arrivalist, Tag Management Solutions (Ensighten, Tealium, GTM), A/B & MVT Solutions (Target, Optimizely, Sitespect), Facebook Insights Data Manipulation tools: VBA/Excel Macros, Microsoft Access, SQL, SAS, SPSS, S-Plus, R, Python, etc. Technical knowledge to bridge the gap between UX designers, programmers and vendors Knowledge of the digital marketing and advertising landscape, the unique technical aspects of the medium, and their impact on the development and execution of media strategies. Aptitude for problem-solving and strong critical thinking skills. Budget management. Strong organizational skills and ability to manage and prioritize multiple projects based on business critical needs. Proven success in a fast-paced environment. Works well under pressure, thriving under tight deadlines. Ability to work in a team environment that promotes collaboration It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
01/28/2021
Full time
Must have experience managing and optimizing all types of paid digital media including programmatic display, paid search, paid social media and online video on both desktop and mobile. Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Senior Manager, Digital Media is responsible leading the digital marketing strategy, execution and innovation of display and programmatic, native content, paid search and paid social media with KPIs that align with the company's business objectives to increase qualified website visits and drive booking conversion. This position oversees the execution and optimization of our largest media channel, digital media investments, and manage the digital media team and external agencies and vendors overseeing back-end digital operations and ad tech. The person in this role must also bring innovation to digital media campaigns, prioritizing first-to-market and revenue driving initiatives that are accountable and deliver on larger brand objectives. This position reports to the Director of North American Media and will work closely across all Marketing department teams as well as manage our media agency on digital media related strategy and execution Essential Duties and Responsibilities: Lead the development of the digital media strategy, execution and optimization of campaigns across multiple digital media channels including but not limited to Display, Online Video, Mobile, Paid Search, Paid Social and Streaming Audio ensuring all KPIs are achieved including 120 million web visits per year and $460M of web revenue. Drive innovation across all digital media campaigns, prioritizing first-to-market and revenue driving initiatives that are accountable and deliver on larger corporate objectives. Lead the strategy to grow online, search and mobile sales capabilities via close collaboration with the interactive team to ensure cost efficiencies and performance improvements where paid and organic search can be better aligned Identify, test and validate a variety of digital products, programs, automation and vendors/partners to continually evolve our digital media presence. Oversee the data-driven, segmentation roadmap to target our most valuable users and drive the highest-revenue product sales in cruise and pre-cruise products. Oversee all digital media performance reporting. Track trends and metrics and recommend adjustments to media plans and strategies as needed. Advise and consult on all aspects of the day-to-day management of digital media channels. Partner with Business Intelligence team on integrations with internal data platforms to further build out Audience segments for on-site and offsite targeting, and assessing Digital Media impact on web traffic and bookings. Manage all site tagging and tracking from our media campaigns to insure proper tracking and reporting and all tech related products and programs leveraged by our web development team which could impact said tracking. Strong collaboration across marketing functions. Liaise with teams on brand-wide initiatives, such as new product launches and promotions, to ensure a consistent and optimized customer experience across online advertising, web site landing pages, email and direct mail communications and the transactional funnels. Enhance integration of digital channels with other established company channels (email, direct mail, call center, etc.) to improve overall business and marketing effectiveness. Collaborate with Business Intelligence team to continually evolve dashboards to measure key performance indicators, monitor performance and uncover insights as an indispensable component of success. Proactive thought leadership on various media topics, both written POVs and presentations to keep the department up-to-speed on the dynamic nature of the media landscape Closely partner with outside paid media agency and provide clear direction setting, co-creating of strategies, and ensuring excellence in execution is maintained Monitor and ensure that all campaigns are in budget and allocated by channel and tactic in order to deliver efficiently and effectively. Manages and tracks budgets; utilizes key financial and operational metrics to measure effectiveness of campaigns and programs Leads the development of presentations pertaining to digital media strategies, media spend trending, performance and leading the test and learn agenda. Drive regular and consistent communication including program check-ins, dashboards and postmortem reports outlining quantifiable results, program analysis and recommendations. Actively involved in education of internal teams on digital media capabilities, new tools, technology and trends Act as subject matter expert for the brand on evolving technology and digital media trends, competitive programs and industry best practices. Lead (and build) a growing team to help develop and execute the digital strategy. Qualifications, Knowledge , and Skills: Bachelor's degree required, preferable in Marketing, Finance, or Business Administration. 8-10 years professional experience in digital media strategy and execution, including at least five years in a hands-on role and five years in a managerial position. Strong understanding of the digital paid media eco-system: experience using multi-touch attribution, audience management, and programmatic media buying across platforms. Experience with cross-channel and/or full-funnel strategies, including traditional and digital advertising, direct response programs, email, website development, mobile, search, eCommerce and social media Experience developing analytical models to generate business insights, optimize marketing efforts, and/or create solutions for segmentation, retention, time series, etc. Strong ability to navigate ambiguity and manage competing priorities Exceptional people skills, both internally and with clients, with the ability to foster collaborative relationships with other cross-functional teams Excellent written, oral and presentation abilities - must be able to communicate complex ideas in both technical and user-friendly language Expertise driving results in fast-paced direct marketing and/or e-commerce environment Demonstrate strong professional leadership skills Must have complete knowledge of all aspects of Digital Media including Programmatic, Paid Search, Social Media, Mobile, Online Video, Biddable Media, etc. Experience managing paid and organic search campaigns using Google Analytics, Webmaster Tools, Google AdWords, and Bing Ads Demonstrated experience with several of the following systems and/or platforms: Demand Side Platforms (DSPs) and Ad Servers: Adobe Media Optimizer, DoubleClick, Mediamath, Google AdWords, DoubleClick, Sizmek, Atlas, MOAT, DoubleVerify Marketing Automation: SFDC Marketing Cloud (ExactTarget), Pardot, Eloqua, Responsys, Marketo Demonstrated proficiency with several of the following tools: Analytics, Measurement, and Visualization tools: comScore, Nielsen, Adobe Analytics, Google Analytics, Web Analytics, Tableau, Looker, Alteryx, Arrivalist, Tag Management Solutions (Ensighten, Tealium, GTM), A/B & MVT Solutions (Target, Optimizely, Sitespect), Facebook Insights Data Manipulation tools: VBA/Excel Macros, Microsoft Access, SQL, SAS, SPSS, S-Plus, R, Python, etc. Technical knowledge to bridge the gap between UX designers, programmers and vendors Knowledge of the digital marketing and advertising landscape, the unique technical aspects of the medium, and their impact on the development and execution of media strategies. Aptitude for problem-solving and strong critical thinking skills. Budget management. Strong organizational skills and ability to manage and prioritize multiple projects based on business critical needs. Proven success in a fast-paced environment. Works well under pressure, thriving under tight deadlines. Ability to work in a team environment that promotes collaboration It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
About AbbVie AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . on Twitter , Facebook , Instagram , YouTube and LinkedIn . The Director, Business Development, Global Commercial Development will report to the VP, Global Commercial Development Oncology. This person will play an integral driving role in the sourcing and evaluation of new investment opportunities through the leadership and management of commercial due diligence. This individual will also play an integral driving role in the business development process externally with other biopharmaceutical companies targeting licensing/acquisition of key therapeutic assets, R&D collaborations, and related enabling collaborations. The successful candidate will have a strong scientific and/or clinical background and be able to understand business principles and market dynamics across various indications within the Oncology sector. Specific activities will include working with the Licensing and Scientific Assessment teams to execute the BD strategy and plan, preparing commercial diligence decks, guiding product forecasting and P&L generation and working with the Business Insights Team to perform market checks. The position provides the opportunity to work with a variety of key stakeholders, including but not limited to: Licensing & Acquisition, Clinical, Discovery, Regulatory, Market Access, Health Economics, Commercial Operations, Forecasting, Finance, and Market Research partners. Key Responsibilities Include: Work with internal research, development, commercial and financial analytics experts on evaluation, due diligence, and initial product development plan for proposed transactions. This includes supporting the overall product evaluation process, including clinical/scientific assessments, evaluation of the commercial opportunity, analysis of the competitive landscape, and financial modeling Partner with internal cross functional team on developing valuation models for product development projects sourced externally. Help to manage internal due diligence process. Lead and manage cross-functional interactions with Clinical, Non-Clinical, Commercial, Regulatory, Finance, IP, and Manufacturing, to conduct detailed evaluation process and prioritize and execute on transactions In partnership with L&A and Scientific Assessment, drive the execution of the Oncology BD plan Lead commercial due diligence of external assets and ensure that tight timelines are on track Partner with the Clinical teams to generate product profiles for external asset evaluation Work with the Business Insights team to perform any needed market checks Provide input on clinical development plans for external asset evaluation Guide the forecasting team in external asset sales modeling Work with the finance team in P&L generation, including operating expense assumptions Frame up strategic and financial benefits of deals under evaluation Generate and present clear and concise commercial diligence decks to Senior Leadership Attend scientific and medical conferences to stay abreast of new developments in key therapeutic areas Identify, develop and nurture scientific and business relationships within biopharmaceutical companies Qualifications Basic: 10+ years of experience Relevant work experience in management consulting, investment banking/investing/finance, biotechnology or pharmaceutical company is required Preferred: Advanced degree (MBA, Ph.D. or M.D.) Extensive experience in a BD within a biotech or pharmaceutical company Robust understanding of the full drug development process, lifecycle management and commercialization of therapeutics Strong Oncology therapeutic and clinical knowledge Strong analytic and strategic skills Able to build and own a deal model, generate revenue forecasts, P&L models, and NPV analyses for deals Impeccable integrity, work ethic and commitment Demonstrated ability to work collaboratively and proactively, possess high degree of planning, coordination, project management skills, with demonstrated ability to problem solve Ability to produce crisp and compelling power point presentations that are Executive-ready Organized, detail-oriented personality with the ability to multi-task Team player with strong interpersonal skills who enjoys working in a collaborative firm culture Key Leadership Competencies: Builds strong relationships with peers and cross functionally with partners outside of team to enable higher performance Executive presence: Excellent written and verbal communication skills; Excellent leadership/influencing skills; adept at managing internal stakeholders (e.g. R&D, commercial, etc.) and external communications Learns fast, grasps the 'essence' and can change the course quickly where indicated Demonstrated ability to work collaboratively and proactively, possess high degree of planning, coordination, project management skills, with demonstrated ability to problem solve and resolve conflict Raises the bar and is never satisfied with the status quo Creates a learning environment, open to suggestions and experimentation for improvement Intellectually curious, embraces the ideas of others, nurtures innovation and manages innovation to reality Significant Work Activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Travel Yes, 25 % of the Time Job Type Experienced Schedule Full-time Job Level Code D Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
01/18/2021
Full time
About AbbVie AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . on Twitter , Facebook , Instagram , YouTube and LinkedIn . The Director, Business Development, Global Commercial Development will report to the VP, Global Commercial Development Oncology. This person will play an integral driving role in the sourcing and evaluation of new investment opportunities through the leadership and management of commercial due diligence. This individual will also play an integral driving role in the business development process externally with other biopharmaceutical companies targeting licensing/acquisition of key therapeutic assets, R&D collaborations, and related enabling collaborations. The successful candidate will have a strong scientific and/or clinical background and be able to understand business principles and market dynamics across various indications within the Oncology sector. Specific activities will include working with the Licensing and Scientific Assessment teams to execute the BD strategy and plan, preparing commercial diligence decks, guiding product forecasting and P&L generation and working with the Business Insights Team to perform market checks. The position provides the opportunity to work with a variety of key stakeholders, including but not limited to: Licensing & Acquisition, Clinical, Discovery, Regulatory, Market Access, Health Economics, Commercial Operations, Forecasting, Finance, and Market Research partners. Key Responsibilities Include: Work with internal research, development, commercial and financial analytics experts on evaluation, due diligence, and initial product development plan for proposed transactions. This includes supporting the overall product evaluation process, including clinical/scientific assessments, evaluation of the commercial opportunity, analysis of the competitive landscape, and financial modeling Partner with internal cross functional team on developing valuation models for product development projects sourced externally. Help to manage internal due diligence process. Lead and manage cross-functional interactions with Clinical, Non-Clinical, Commercial, Regulatory, Finance, IP, and Manufacturing, to conduct detailed evaluation process and prioritize and execute on transactions In partnership with L&A and Scientific Assessment, drive the execution of the Oncology BD plan Lead commercial due diligence of external assets and ensure that tight timelines are on track Partner with the Clinical teams to generate product profiles for external asset evaluation Work with the Business Insights team to perform any needed market checks Provide input on clinical development plans for external asset evaluation Guide the forecasting team in external asset sales modeling Work with the finance team in P&L generation, including operating expense assumptions Frame up strategic and financial benefits of deals under evaluation Generate and present clear and concise commercial diligence decks to Senior Leadership Attend scientific and medical conferences to stay abreast of new developments in key therapeutic areas Identify, develop and nurture scientific and business relationships within biopharmaceutical companies Qualifications Basic: 10+ years of experience Relevant work experience in management consulting, investment banking/investing/finance, biotechnology or pharmaceutical company is required Preferred: Advanced degree (MBA, Ph.D. or M.D.) Extensive experience in a BD within a biotech or pharmaceutical company Robust understanding of the full drug development process, lifecycle management and commercialization of therapeutics Strong Oncology therapeutic and clinical knowledge Strong analytic and strategic skills Able to build and own a deal model, generate revenue forecasts, P&L models, and NPV analyses for deals Impeccable integrity, work ethic and commitment Demonstrated ability to work collaboratively and proactively, possess high degree of planning, coordination, project management skills, with demonstrated ability to problem solve Ability to produce crisp and compelling power point presentations that are Executive-ready Organized, detail-oriented personality with the ability to multi-task Team player with strong interpersonal skills who enjoys working in a collaborative firm culture Key Leadership Competencies: Builds strong relationships with peers and cross functionally with partners outside of team to enable higher performance Executive presence: Excellent written and verbal communication skills; Excellent leadership/influencing skills; adept at managing internal stakeholders (e.g. R&D, commercial, etc.) and external communications Learns fast, grasps the 'essence' and can change the course quickly where indicated Demonstrated ability to work collaboratively and proactively, possess high degree of planning, coordination, project management skills, with demonstrated ability to problem solve and resolve conflict Raises the bar and is never satisfied with the status quo Creates a learning environment, open to suggestions and experimentation for improvement Intellectually curious, embraces the ideas of others, nurtures innovation and manages innovation to reality Significant Work Activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Travel Yes, 25 % of the Time Job Type Experienced Schedule Full-time Job Level Code D Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
About AbbVie AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . on Twitter , Facebook , Instagram , YouTube and LinkedIn . General Position Summary/Purpose: The Associate Director, Data Governance, Strategy and Analytics - Ibrutinib will be responsible for supporting the strategy and direction, establishing governance and for effective management of data, reporting, and Incentive Compensation plan and design. This role will report into the Director, Data Governance, Strategy, & Analytics and support the requirements for the commercial team by providing technical and thought leadership for data evaluation, acquisition and integration, information storage and management, and reports & applications by making the information easily accessible to the users and bringing in best practices Key accountabilities/responsibilities: Data Strategy & Governance: Develop data strategy and vision for building the data ecosystem to evaluate, acquire, integrate, and consume data that drive commercial insights Establish the blueprint for multi-level parent-child spine and affiliation system and work with BTS and sales to build and implement it Establish data governance by defining how to make data available, usable, and integral with current ecosystem. Responsible for ensuring robust and well-vetted data to deliver the single version of truth to the organization Robustly evaluate new data sources to improve the data offerings and work with the matrix team such as Trade, Contracting, Legal, etc to get the data in-house In partnership with BTS, develop and implement service level agreement, get the data into systems and mastered Review and modify as necessary all existing business rules within the multiple systems as well as developing new business rules as necessary Develop change request processes, analyze change requests, identify implementation alternatives and implementation impact Incentive Compensation Analytics: Responsible for running quarterly IC processes and annual design & fairness testing with focus on accuracy and speed Ensure IC/SPIFFs are aligned to organization's objectives Analyze and design motivating sales force contests by working with senior sales leadership team and implement and track them Develop and implement analysis that identify national and sub-national drivers behind sales performance that motivate the sales team, including sales trends, market share, Inventory vs demand analysis, account level forecast for on-label sales tying to Nation forecast Evaluate data, call out insights, and make recommendations to the executive leadership team to make recommendations to define business strategy Extrapolate, from the data ecosystem, to define the direction of the business and positively impact profitability Partner effectively and collaborate with cross-functional teams like Sales Operations/Execution, Sales, Market Analytics, Market Access, and BTS to provide holistic approach on business situations that affect Sales performance /IC metrics, contracting, data integration, downstream systems, etc. Ensure all data processes and solutions are 100% adherent to compliance process at all time, including but not limited to any personal promotion (call plan) as well as non-personal promotional (NPP) programs, and field IC reporting Champions compliance, effectiveness, and efficiency in process and policies Focus on improving quality and productivity through automation Qualifications 12+ years of work experience in data strategy and acquisition, marketing analytics commercial information management, strategic consulting and/or other analytical work in the pharmaceutical, biotech or related industries BA or BS degree required, MBA, Masters is preferred Proficiency in reporting and data analytics tools like SAS (Base and Macro), Excel, Powerpoint, VBA, Tableau Experience on IC processes, CRM tools such as Veeva and knowledge of data warehouse processes Experience with 3rd party pharmaceutical data like IQVIA Sales Data (DDD, Xponent, NPA, NSP, IMS Smart), Affiliation data such as IQVIA HCOS, Symphony (Claims, Metys) and Specialty pharmacy data, GPO dispense data. Knowledge of medical/retail claims data a plus Demonstrated ability to structure and conduct analyses to generate insight and recommendations Exceptional ability to manage multiple projects in a fast-paced environment, with changing priorities and significant time pressures Strong communication skills (both verbal and written) required along with strong project/process management skills Experience of leading and managing a team Previous experience in oncology is required and experience specifically in hematology is a plus Significant Work Activities N/A Travel Yes, 25 % of the Time Job Type Experienced Schedule Full-time Job Level Code M Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
09/30/2020
Full time
About AbbVie AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . on Twitter , Facebook , Instagram , YouTube and LinkedIn . General Position Summary/Purpose: The Associate Director, Data Governance, Strategy and Analytics - Ibrutinib will be responsible for supporting the strategy and direction, establishing governance and for effective management of data, reporting, and Incentive Compensation plan and design. This role will report into the Director, Data Governance, Strategy, & Analytics and support the requirements for the commercial team by providing technical and thought leadership for data evaluation, acquisition and integration, information storage and management, and reports & applications by making the information easily accessible to the users and bringing in best practices Key accountabilities/responsibilities: Data Strategy & Governance: Develop data strategy and vision for building the data ecosystem to evaluate, acquire, integrate, and consume data that drive commercial insights Establish the blueprint for multi-level parent-child spine and affiliation system and work with BTS and sales to build and implement it Establish data governance by defining how to make data available, usable, and integral with current ecosystem. Responsible for ensuring robust and well-vetted data to deliver the single version of truth to the organization Robustly evaluate new data sources to improve the data offerings and work with the matrix team such as Trade, Contracting, Legal, etc to get the data in-house In partnership with BTS, develop and implement service level agreement, get the data into systems and mastered Review and modify as necessary all existing business rules within the multiple systems as well as developing new business rules as necessary Develop change request processes, analyze change requests, identify implementation alternatives and implementation impact Incentive Compensation Analytics: Responsible for running quarterly IC processes and annual design & fairness testing with focus on accuracy and speed Ensure IC/SPIFFs are aligned to organization's objectives Analyze and design motivating sales force contests by working with senior sales leadership team and implement and track them Develop and implement analysis that identify national and sub-national drivers behind sales performance that motivate the sales team, including sales trends, market share, Inventory vs demand analysis, account level forecast for on-label sales tying to Nation forecast Evaluate data, call out insights, and make recommendations to the executive leadership team to make recommendations to define business strategy Extrapolate, from the data ecosystem, to define the direction of the business and positively impact profitability Partner effectively and collaborate with cross-functional teams like Sales Operations/Execution, Sales, Market Analytics, Market Access, and BTS to provide holistic approach on business situations that affect Sales performance /IC metrics, contracting, data integration, downstream systems, etc. Ensure all data processes and solutions are 100% adherent to compliance process at all time, including but not limited to any personal promotion (call plan) as well as non-personal promotional (NPP) programs, and field IC reporting Champions compliance, effectiveness, and efficiency in process and policies Focus on improving quality and productivity through automation Qualifications 12+ years of work experience in data strategy and acquisition, marketing analytics commercial information management, strategic consulting and/or other analytical work in the pharmaceutical, biotech or related industries BA or BS degree required, MBA, Masters is preferred Proficiency in reporting and data analytics tools like SAS (Base and Macro), Excel, Powerpoint, VBA, Tableau Experience on IC processes, CRM tools such as Veeva and knowledge of data warehouse processes Experience with 3rd party pharmaceutical data like IQVIA Sales Data (DDD, Xponent, NPA, NSP, IMS Smart), Affiliation data such as IQVIA HCOS, Symphony (Claims, Metys) and Specialty pharmacy data, GPO dispense data. Knowledge of medical/retail claims data a plus Demonstrated ability to structure and conduct analyses to generate insight and recommendations Exceptional ability to manage multiple projects in a fast-paced environment, with changing priorities and significant time pressures Strong communication skills (both verbal and written) required along with strong project/process management skills Experience of leading and managing a team Previous experience in oncology is required and experience specifically in hematology is a plus Significant Work Activities N/A Travel Yes, 25 % of the Time Job Type Experienced Schedule Full-time Job Level Code M Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.