Description: Summary: Maximize profitability of their store. Supervise and coordinate activities of pawn, sales and web sales team members in your specific location. Duties may include management functions and personnel work Essential Duties and Responsibilities: Implement policies, goals, objectives, and procedures for your specific department Direct and supervise team members engaged in guest interaction, inventory-taking, reconciling cash receipts, or performing services for guests Plan and prepare specific department schedules according to the stores season and traffic flow Monitor sales and pawn activities to ensure that guests receive exceptional service and quality goods Responsible for hiring, training, assigning duties, coaching and evaluating team members Enforce safety, health, security rules, OSHA compliance, and loss prevention in your specific location Responsible for training team members to effectively examine merchandise to ensure that it is correctly priced, displayed and that it functions as advertised Provide guest service by greeting, assisting and responding to inquiries or complaints Keep appropriate personnel informed of known actions, which may affect the ability to successfully perform assignments or adversely affect company operations Fully understands duties and monitors responsibilities of team members Other duties as assigned by Head Coach or District Manager $47,500 - $60,000 Annually Requirements: Qualifications: Formal Education and Experience Requirement (Must meet one or more of the following requirements): Associates degree 2-4 years of Assistant Manager experience 2 years of pawn or sales experience Knowledge: Point of sales systems Proficient in Microsoft Office Suite Certificates, Licenses, Registrations: Must maintain valid/unrestricted driver's license at all times Eligible to obtain any special state required licenses and/or certificates as required by law or the company Must maintain eligibility to be a responsible person on FFL license Physical Requirements: Stand or sit (stationary position) 20% of day Walk (move, traverse) 80% of day Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position) 100% of day Climb (stairs/ladders) or balance (ascend/descend, work atop, traverse) 20% of day Stoop, kneel, crouch, or crawl (position self to, move) 30% of day Talk/hear (communicate, detect, converse with, discern, convey, express oneself, exchange information) 100% of day See (detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess) 100% of day Taste/smell (detect, distinguish, determine) 100% of day Pushing or pulling 20% of day Reaching 20% of day Repetitive Motion 20% of day Lifting Requirements: Medium Work: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects.
12/10/2023
Full time
Description: Summary: Maximize profitability of their store. Supervise and coordinate activities of pawn, sales and web sales team members in your specific location. Duties may include management functions and personnel work Essential Duties and Responsibilities: Implement policies, goals, objectives, and procedures for your specific department Direct and supervise team members engaged in guest interaction, inventory-taking, reconciling cash receipts, or performing services for guests Plan and prepare specific department schedules according to the stores season and traffic flow Monitor sales and pawn activities to ensure that guests receive exceptional service and quality goods Responsible for hiring, training, assigning duties, coaching and evaluating team members Enforce safety, health, security rules, OSHA compliance, and loss prevention in your specific location Responsible for training team members to effectively examine merchandise to ensure that it is correctly priced, displayed and that it functions as advertised Provide guest service by greeting, assisting and responding to inquiries or complaints Keep appropriate personnel informed of known actions, which may affect the ability to successfully perform assignments or adversely affect company operations Fully understands duties and monitors responsibilities of team members Other duties as assigned by Head Coach or District Manager $47,500 - $60,000 Annually Requirements: Qualifications: Formal Education and Experience Requirement (Must meet one or more of the following requirements): Associates degree 2-4 years of Assistant Manager experience 2 years of pawn or sales experience Knowledge: Point of sales systems Proficient in Microsoft Office Suite Certificates, Licenses, Registrations: Must maintain valid/unrestricted driver's license at all times Eligible to obtain any special state required licenses and/or certificates as required by law or the company Must maintain eligibility to be a responsible person on FFL license Physical Requirements: Stand or sit (stationary position) 20% of day Walk (move, traverse) 80% of day Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position) 100% of day Climb (stairs/ladders) or balance (ascend/descend, work atop, traverse) 20% of day Stoop, kneel, crouch, or crawl (position self to, move) 30% of day Talk/hear (communicate, detect, converse with, discern, convey, express oneself, exchange information) 100% of day See (detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess) 100% of day Taste/smell (detect, distinguish, determine) 100% of day Pushing or pulling 20% of day Reaching 20% of day Repetitive Motion 20% of day Lifting Requirements: Medium Work: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects.
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams. If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today! OVERVIEW: We're building something new in Pittsburgh, PA! A destination devoted to sports. A place where the community will gather and be inspired. To create this new experience, we're building a team that will dream big, obsess over the athlete (our customer), inspire teammates and challenge every 'normal' thing about retail. You'll bring your passion for sport and community to life through this game-changing experience. At every opportunity, you will delight and surprise our athletes with your incredible knowledge and service. Express your interest in joining our team by applying now. Interviews will begin in May. As we get close to that date, look for an email from us inviting you to schedule an interview. Full-Time and Part-Time roles include: Sales Associates (Teammates) for Apparel, Team Sports, Golf, Footwear, Cleats, Outdoors Cashiers and Guest Service Specialists Freight Flow, Operations and Omni Associates Equipment Services including Bikes, Golf and Baseball Rock Climbing Wall Health & Wellness Temporary positions for store set-up The role you'll play as a Sales Teammate: Engage every athlete every time, building relationships by listening and understanding their needs. Provide every athlete with a high-quality, hassle free, engaging experience. Maintain a strong connection with the community by sharing the latest events with athletes in order to create an authentic and personal interaction. Uphold product and presentation standards, ensuring our store is aligned to the highest visual standards. Serve as a partner between customers and management regarding customer trends. Promote our exclusive programs, including our Scorecard rewards program. As business needs arise, other tasks may become necessary to support the store operation. The role you'll play as an Operations or Omni Teammate: Unload trucks and process freight. Maintain cleanliness of all areas of the store including offices and restrooms. Perform daily Omni-Channel tasks in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS) processes. Fulfill the company-defined customer experience by completing all processes according to our service level standards. Adhere to all safety policies and procedures. As business needs arise, other tasks may become necessary to support the store operation The experience we're looking for: Customer service-related experience with a genuine interest in helping others. Ability to deliver world-class customer service and consultative experiences. Clear and confident communicator who is comfortable initiating and holding conversations with athletes, teammates, and management. A commitment to the highest standards and level of personal accountability. Encourages and contributes to a diverse and inclusive environment. Flexible availability that includes nights, weekend, and holidays DICK'S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity. QUALIFICATIONS: Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
12/10/2023
Full time
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams. If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today! OVERVIEW: We're building something new in Pittsburgh, PA! A destination devoted to sports. A place where the community will gather and be inspired. To create this new experience, we're building a team that will dream big, obsess over the athlete (our customer), inspire teammates and challenge every 'normal' thing about retail. You'll bring your passion for sport and community to life through this game-changing experience. At every opportunity, you will delight and surprise our athletes with your incredible knowledge and service. Express your interest in joining our team by applying now. Interviews will begin in May. As we get close to that date, look for an email from us inviting you to schedule an interview. Full-Time and Part-Time roles include: Sales Associates (Teammates) for Apparel, Team Sports, Golf, Footwear, Cleats, Outdoors Cashiers and Guest Service Specialists Freight Flow, Operations and Omni Associates Equipment Services including Bikes, Golf and Baseball Rock Climbing Wall Health & Wellness Temporary positions for store set-up The role you'll play as a Sales Teammate: Engage every athlete every time, building relationships by listening and understanding their needs. Provide every athlete with a high-quality, hassle free, engaging experience. Maintain a strong connection with the community by sharing the latest events with athletes in order to create an authentic and personal interaction. Uphold product and presentation standards, ensuring our store is aligned to the highest visual standards. Serve as a partner between customers and management regarding customer trends. Promote our exclusive programs, including our Scorecard rewards program. As business needs arise, other tasks may become necessary to support the store operation. The role you'll play as an Operations or Omni Teammate: Unload trucks and process freight. Maintain cleanliness of all areas of the store including offices and restrooms. Perform daily Omni-Channel tasks in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS) processes. Fulfill the company-defined customer experience by completing all processes according to our service level standards. Adhere to all safety policies and procedures. As business needs arise, other tasks may become necessary to support the store operation The experience we're looking for: Customer service-related experience with a genuine interest in helping others. Ability to deliver world-class customer service and consultative experiences. Clear and confident communicator who is comfortable initiating and holding conversations with athletes, teammates, and management. A commitment to the highest standards and level of personal accountability. Encourages and contributes to a diverse and inclusive environment. Flexible availability that includes nights, weekend, and holidays DICK'S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity. QUALIFICATIONS: Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Sales to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Maintain and promote a teamwork environment with effective and clear communication amongst co-workers through positive leadership Provide pricing and guidance recommendations to sales staff, review and approve any special corporate negotiated rates Develop a working knowledge of the operations of the hotel, including food and beverage, guest services, reservations Develop a complete knowledge and ensure adherence to company sales policies and SOPs Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience Provide guidance for RFP Season Annually to National Sales with the help from GM and/or Regional DOS & National Sales Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented for the team Identify and pursue new and repeat business through prospecting calls, visits, site tours, lunches, and networking events Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies Analyze sales and revenue management reports to identify trends and future demand opportunities Monitor pricing, MAR and other minimums to ensure pricing is within an acceptable range based on available inventory, current sales/revenue strategies and market demand Participates in forecasting for revenue and expenses Conduct ongoing competitor price and product analysis to ensure proper rate positioning and product offering relative to competition Conducts weekly and monthly share analysis for measurement of hotels market performance versus competition and implements strategies accordingly in conjunction with the Regional Director of Sales, Regional Director of Revenue Management, GM Recommend and implement new sales programs at the hotel and accurately track ROI Initiates collateral and online marketing efforts to include all printed sales collateral, direct mail, discount promotions, e-mail marketing, website presence and tracks ROI on all advertising and marketing spend Prepares annual marketing/business and budget plans Set and monitor team member goals including weekly sales activities, room night and revenue goals monthly, quarterly, yearly Abides by Prime Time Selling hours Perform any other job-related duties as assigned EDUCATION AND SKILLS Minimum of Bachelor's Degree in Hotel Administration, Business, or Marketing Minimum of 5 years in progressive hotel sales with leadership responsibilities KNOWLEDGE, SKILLS AND ABILITIES Strong analytical skills relative to impact on hotel revenues Ability to communicate effectively verbally and in writing Strong interpersonal skills Strong understanding of revenue management principles Proficient in Microsoft Office Products, focus on Excel, Word and Outlook Ability to travel as needed Must have flexible work hours that may include evenings, weekends, and holidays The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer. Compensation: 75000 -85000
12/06/2023
Full time
Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Sales to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Maintain and promote a teamwork environment with effective and clear communication amongst co-workers through positive leadership Provide pricing and guidance recommendations to sales staff, review and approve any special corporate negotiated rates Develop a working knowledge of the operations of the hotel, including food and beverage, guest services, reservations Develop a complete knowledge and ensure adherence to company sales policies and SOPs Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience Provide guidance for RFP Season Annually to National Sales with the help from GM and/or Regional DOS & National Sales Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented for the team Identify and pursue new and repeat business through prospecting calls, visits, site tours, lunches, and networking events Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies Analyze sales and revenue management reports to identify trends and future demand opportunities Monitor pricing, MAR and other minimums to ensure pricing is within an acceptable range based on available inventory, current sales/revenue strategies and market demand Participates in forecasting for revenue and expenses Conduct ongoing competitor price and product analysis to ensure proper rate positioning and product offering relative to competition Conducts weekly and monthly share analysis for measurement of hotels market performance versus competition and implements strategies accordingly in conjunction with the Regional Director of Sales, Regional Director of Revenue Management, GM Recommend and implement new sales programs at the hotel and accurately track ROI Initiates collateral and online marketing efforts to include all printed sales collateral, direct mail, discount promotions, e-mail marketing, website presence and tracks ROI on all advertising and marketing spend Prepares annual marketing/business and budget plans Set and monitor team member goals including weekly sales activities, room night and revenue goals monthly, quarterly, yearly Abides by Prime Time Selling hours Perform any other job-related duties as assigned EDUCATION AND SKILLS Minimum of Bachelor's Degree in Hotel Administration, Business, or Marketing Minimum of 5 years in progressive hotel sales with leadership responsibilities KNOWLEDGE, SKILLS AND ABILITIES Strong analytical skills relative to impact on hotel revenues Ability to communicate effectively verbally and in writing Strong interpersonal skills Strong understanding of revenue management principles Proficient in Microsoft Office Products, focus on Excel, Word and Outlook Ability to travel as needed Must have flexible work hours that may include evenings, weekends, and holidays The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer. Compensation: 75000 -85000
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Inspir Embassy Row Washington, DC 20008, USA Description General Manager Inspīr Senior Living, Maplewood Senior Living's new brand of world-class, urban senior living properties, is now hiring General Manager for its new Inspīr Embassy Row property. Formerly The Fairfax at Embassy Row, Inspīr Embassy Row stands eight stories, and each space is meticulously curated to create an unparalleled refinement environment. It offers assisted living, enhanced care, and memory care with a unique and innovative Integrated Care Model. AtInspīr, we are redefining senior living. We depend on our highly trained staff to carry out our philosophy of intentional living. This includes luxury accommodations, exceptional hospitality, cutting-edge technology, innovative wellness programs, and world-class care. What we offer: Competitive wages Flexible shifts Paid training & uniforms Growth opportunities Bonus & incentive programs Competitive Benefits Package: including medical, dental, vision, 401K match, company-paid time-off, life insurance policy, insurance deductibles, and voluntary Aflac insurance for our full-time employees. Bachelor's degree or equivalent in experience in human services management, housing management, or nursing home management. Must possess 7-10 years of progressive experience in hospitality and/or senior living management. Pre-leasing and new property pre-opening experiences are a plus. Must have proven leadership and management skills. Experience working with seniors, including those with memory care needs. Excellent customer service and public relations skills. General Manager Essential Duties & Functions: Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and maintenance of community policies and procedures. Oversees departmental budgets and provides guidance to department leaders on how to meet budgetary guidelines. Maintains monthly financials and provides explanations for variances while driving strong expenditure control. Functions as a sales leader to achieve occupancy goals and targets. Maintains and increases occupancy goals in accordance with budgetary guidelines. Identifies and develops professional referral sources and business development. Optimizes all opportunities to generate revenue, including ancillary revenue. Gathers competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities). Works collaboratively with department leaders to emphasize the team's role in sales and participation in the community sales and marketing efforts. Maintain good rapport with and take leadership roles in appropriate professional associations, educational institutions, philanthropic organizations, and community groups. Lead, develop, and support staff through role modeling, company programs, and various initiatives. Provides ongoing support, direction, supervision, and feedback regarding the job performance of all staff. Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families, and prospective residents and families. Acts as a mentor for all team members to ensure the processes, procedures, and standards are consistently delivered, and policies are adhered to. Approach all encounters with residents, associates, and guests in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, as defined in the associate handbook. Comply at all times with Inspir standards and regulations to encourage safe and efficient operations. Understand owner and management company objectives. Direct programs for training and development of the department leaders so that all areas of the operation are supervised properly and are geared to perform to the best advantage. Maintains open communication and responds to all residents, guests, associates, and department leaders' correspondence in a timely manner. Ensure property goals are met or exceeded by working proactively with division/department leaders to respond to business challenges. Play a key role in establishing proactive motivation, respect, and rapport amongst all associates. Assist in the direction of associate relations programs. Maintain an atmosphere within the property that encourages an exchange of information and builds rapport between all associates. Supervise staff, including interviewing, hiring, scheduling, training, developing, empowering, coaching, and counseling; recommending and conducting performance and salary reviews; resolve problems, provide open communications, and recommend discipline & termination as appropriate. Presents with a positive, engaging, and professional demeanor. Oversee associate development and succession planning. Institute safety measures necessary to comply with appropriate company OSHA regulations and safety procedures. Follows all emergency procedures and understands safety practices. Develop and implement procedures to improve operations. Maintain regular attendance, as required by scheduling, which will vary according to the needs of the property. Ensures service, technical skills, and other training occurs throughout the property to support successful daily operations. Establishes and maintains open, collaborative relationships with direct reports and the entire team & ensures direct reports do the same for their teams. Establishes a presence with associates on the property and actively solicits feedback. Utilizes an "open door" policy and reviews associate engagement results to identify and address associate problems or concerns. Fosters associate commitment to providing exceptional service; participates in daily stand-up meetings; and models desired service behaviors in all interactions with residents, guests, and associates. Demonstrates and communicates resident satisfaction drivers; ensures core service strategy elements are in place to produce the desired results. Pulls together resources to resolve resident and operational issues and impact results. Is highly visible and interfaces with residents on a regular basis to obtain feedback on the quality of the product, service levels, and overall satisfaction. Continuously strives to improve service performance. Assists in the recruitment of associates, including interviews. Analyzes quality service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to improve guest satisfaction results continually. Perform other duties as assigned, including filling in on all roles due to staff shortages. General Manager Mental/Physical/Other Requirements: Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must effectively handle workplace problems, including anticipating, preventing, identifying, and solving problems as necessary. Must work well in stressful, high-pressure situations. Must maintain composure and objectivity under pressure. Must have the ability to assimilate complex information, data, etc., from multiple sources and consider, adjust, or modify to meet the constraints of the particular need. Must effectively listen to, understand, and clarify the concerns and issues raised by residents, guests, or associates. Mathematical Reasoning - Must be able to work with and understand financial information and data and basic arithmetic functions. Ability to stand for long hours and walk long distances without fatigue. Ability to bend, stretch, stoop, and reach repeatedly without difficulty. Light work - Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to work under variable temperatures and noise levels. Required to work weekends and holidays as needed. Must be accessible by phone when not working to address property concerns. Required to work extended hours and to report to work during times of need, including inclement weather and when building concerns arise. Could be subject to hostile and emotionally upset residents due to mental status. How is theInspīrexperience truly brought to life? Our employees. We believe in order to foster a fulfilling experience for our residents, we must first do the same for those who build their careers here. AtInspīr, we ensure you have an environment where you can continually learn and grow. One that leaves you personally and professionallyfulfilled. Qualifications Skills Preferred . click apply for full job details
12/06/2023
Full time
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Inspir Embassy Row Washington, DC 20008, USA Description General Manager Inspīr Senior Living, Maplewood Senior Living's new brand of world-class, urban senior living properties, is now hiring General Manager for its new Inspīr Embassy Row property. Formerly The Fairfax at Embassy Row, Inspīr Embassy Row stands eight stories, and each space is meticulously curated to create an unparalleled refinement environment. It offers assisted living, enhanced care, and memory care with a unique and innovative Integrated Care Model. AtInspīr, we are redefining senior living. We depend on our highly trained staff to carry out our philosophy of intentional living. This includes luxury accommodations, exceptional hospitality, cutting-edge technology, innovative wellness programs, and world-class care. What we offer: Competitive wages Flexible shifts Paid training & uniforms Growth opportunities Bonus & incentive programs Competitive Benefits Package: including medical, dental, vision, 401K match, company-paid time-off, life insurance policy, insurance deductibles, and voluntary Aflac insurance for our full-time employees. Bachelor's degree or equivalent in experience in human services management, housing management, or nursing home management. Must possess 7-10 years of progressive experience in hospitality and/or senior living management. Pre-leasing and new property pre-opening experiences are a plus. Must have proven leadership and management skills. Experience working with seniors, including those with memory care needs. Excellent customer service and public relations skills. General Manager Essential Duties & Functions: Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and maintenance of community policies and procedures. Oversees departmental budgets and provides guidance to department leaders on how to meet budgetary guidelines. Maintains monthly financials and provides explanations for variances while driving strong expenditure control. Functions as a sales leader to achieve occupancy goals and targets. Maintains and increases occupancy goals in accordance with budgetary guidelines. Identifies and develops professional referral sources and business development. Optimizes all opportunities to generate revenue, including ancillary revenue. Gathers competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities). Works collaboratively with department leaders to emphasize the team's role in sales and participation in the community sales and marketing efforts. Maintain good rapport with and take leadership roles in appropriate professional associations, educational institutions, philanthropic organizations, and community groups. Lead, develop, and support staff through role modeling, company programs, and various initiatives. Provides ongoing support, direction, supervision, and feedback regarding the job performance of all staff. Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families, and prospective residents and families. Acts as a mentor for all team members to ensure the processes, procedures, and standards are consistently delivered, and policies are adhered to. Approach all encounters with residents, associates, and guests in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, as defined in the associate handbook. Comply at all times with Inspir standards and regulations to encourage safe and efficient operations. Understand owner and management company objectives. Direct programs for training and development of the department leaders so that all areas of the operation are supervised properly and are geared to perform to the best advantage. Maintains open communication and responds to all residents, guests, associates, and department leaders' correspondence in a timely manner. Ensure property goals are met or exceeded by working proactively with division/department leaders to respond to business challenges. Play a key role in establishing proactive motivation, respect, and rapport amongst all associates. Assist in the direction of associate relations programs. Maintain an atmosphere within the property that encourages an exchange of information and builds rapport between all associates. Supervise staff, including interviewing, hiring, scheduling, training, developing, empowering, coaching, and counseling; recommending and conducting performance and salary reviews; resolve problems, provide open communications, and recommend discipline & termination as appropriate. Presents with a positive, engaging, and professional demeanor. Oversee associate development and succession planning. Institute safety measures necessary to comply with appropriate company OSHA regulations and safety procedures. Follows all emergency procedures and understands safety practices. Develop and implement procedures to improve operations. Maintain regular attendance, as required by scheduling, which will vary according to the needs of the property. Ensures service, technical skills, and other training occurs throughout the property to support successful daily operations. Establishes and maintains open, collaborative relationships with direct reports and the entire team & ensures direct reports do the same for their teams. Establishes a presence with associates on the property and actively solicits feedback. Utilizes an "open door" policy and reviews associate engagement results to identify and address associate problems or concerns. Fosters associate commitment to providing exceptional service; participates in daily stand-up meetings; and models desired service behaviors in all interactions with residents, guests, and associates. Demonstrates and communicates resident satisfaction drivers; ensures core service strategy elements are in place to produce the desired results. Pulls together resources to resolve resident and operational issues and impact results. Is highly visible and interfaces with residents on a regular basis to obtain feedback on the quality of the product, service levels, and overall satisfaction. Continuously strives to improve service performance. Assists in the recruitment of associates, including interviews. Analyzes quality service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to improve guest satisfaction results continually. Perform other duties as assigned, including filling in on all roles due to staff shortages. General Manager Mental/Physical/Other Requirements: Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must effectively handle workplace problems, including anticipating, preventing, identifying, and solving problems as necessary. Must work well in stressful, high-pressure situations. Must maintain composure and objectivity under pressure. Must have the ability to assimilate complex information, data, etc., from multiple sources and consider, adjust, or modify to meet the constraints of the particular need. Must effectively listen to, understand, and clarify the concerns and issues raised by residents, guests, or associates. Mathematical Reasoning - Must be able to work with and understand financial information and data and basic arithmetic functions. Ability to stand for long hours and walk long distances without fatigue. Ability to bend, stretch, stoop, and reach repeatedly without difficulty. Light work - Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to work under variable temperatures and noise levels. Required to work weekends and holidays as needed. Must be accessible by phone when not working to address property concerns. Required to work extended hours and to report to work during times of need, including inclement weather and when building concerns arise. Could be subject to hostile and emotionally upset residents due to mental status. How is theInspīrexperience truly brought to life? Our employees. We believe in order to foster a fulfilling experience for our residents, we must first do the same for those who build their careers here. AtInspīr, we ensure you have an environment where you can continually learn and grow. One that leaves you personally and professionallyfulfilled. Qualifications Skills Preferred . click apply for full job details
Position Title: Shift Leader Reports to: Store Manager Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift Pay Range: $13.00/hr - $14.50/hr Position Description: The primary responsibility of a Shift Leader at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-level manager, through other associates on duty during his or her shift. The Shift Leader is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements. Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. Essential Functions: Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store. DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers. Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates. Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures. Reporting: Accurate completion of time records and the Customer First Document. Other duties as assigned by Management Minimum Requirements: Ability to speak, hear and understand spoken English well enough to communicate effectively with customers. Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book. Ability to understand operating instructions for store equipment and to operate all store equipment. Ability to prepare DipSide items using supplies located in the dip cabinets. Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change. Ability to recognize numbers, count and do arithmetic well enough to complete required records. Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display. Ability to clean counters and other surfaces. Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes. Ability to tolerate exposure to temperatures as low as degrees Fahrenheit for at least 10 minutes. Ability to raise at least 10 pounds from floor level to a height of 5 feet. Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor. Notice: The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).
12/02/2023
Full time
Position Title: Shift Leader Reports to: Store Manager Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift Pay Range: $13.00/hr - $14.50/hr Position Description: The primary responsibility of a Shift Leader at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-level manager, through other associates on duty during his or her shift. The Shift Leader is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements. Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. Essential Functions: Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store. DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers. Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates. Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures. Reporting: Accurate completion of time records and the Customer First Document. Other duties as assigned by Management Minimum Requirements: Ability to speak, hear and understand spoken English well enough to communicate effectively with customers. Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book. Ability to understand operating instructions for store equipment and to operate all store equipment. Ability to prepare DipSide items using supplies located in the dip cabinets. Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change. Ability to recognize numbers, count and do arithmetic well enough to complete required records. Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display. Ability to clean counters and other surfaces. Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes. Ability to tolerate exposure to temperatures as low as degrees Fahrenheit for at least 10 minutes. Ability to raise at least 10 pounds from floor level to a height of 5 feet. Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor. Notice: The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).
Position Title: Shift Leader Reports to: Store Manager Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift Pay Range: $13.00/hr - $14.50/hr Position Description: The primary responsibility of a Shift Leader at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-level manager, through other associates on duty during his or her shift. The Shift Leader is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements. Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. Essential Functions: Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store. DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers. Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates. Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures. Reporting: Accurate completion of time records and the Customer First Document. Other duties as assigned by Management Minimum Requirements: Ability to speak, hear and understand spoken English well enough to communicate effectively with customers. Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book. Ability to understand operating instructions for store equipment and to operate all store equipment. Ability to prepare DipSide items using supplies located in the dip cabinets. Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change. Ability to recognize numbers, count and do arithmetic well enough to complete required records. Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display. Ability to clean counters and other surfaces. Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes. Ability to tolerate exposure to temperatures as low as degrees Fahrenheit for at least 10 minutes. Ability to raise at least 10 pounds from floor level to a height of 5 feet. Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor. Notice: The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).
12/02/2023
Full time
Position Title: Shift Leader Reports to: Store Manager Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift Pay Range: $13.00/hr - $14.50/hr Position Description: The primary responsibility of a Shift Leader at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-level manager, through other associates on duty during his or her shift. The Shift Leader is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements. Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. Essential Functions: Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store. DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers. Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates. Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures. Reporting: Accurate completion of time records and the Customer First Document. Other duties as assigned by Management Minimum Requirements: Ability to speak, hear and understand spoken English well enough to communicate effectively with customers. Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book. Ability to understand operating instructions for store equipment and to operate all store equipment. Ability to prepare DipSide items using supplies located in the dip cabinets. Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change. Ability to recognize numbers, count and do arithmetic well enough to complete required records. Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display. Ability to clean counters and other surfaces. Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes. Ability to tolerate exposure to temperatures as low as degrees Fahrenheit for at least 10 minutes. Ability to raise at least 10 pounds from floor level to a height of 5 feet. Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor. Notice: The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).
Position Title: Shift Leader Reports to: Store Manager Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift Pay Range: $13.00/hr - $14.50/hr Position Description: The primary responsibility of a Shift Leader at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-level manager, through other associates on duty during his or her shift. The Shift Leader is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements. Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. Essential Functions: Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store. DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers. Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates. Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures. Reporting: Accurate completion of time records and the Customer First Document. Other duties as assigned by Management Minimum Requirements: Ability to speak, hear and understand spoken English well enough to communicate effectively with customers. Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book. Ability to understand operating instructions for store equipment and to operate all store equipment. Ability to prepare DipSide items using supplies located in the dip cabinets. Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change. Ability to recognize numbers, count and do arithmetic well enough to complete required records. Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display. Ability to clean counters and other surfaces. Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes. Ability to tolerate exposure to temperatures as low as degrees Fahrenheit for at least 10 minutes. Ability to raise at least 10 pounds from floor level to a height of 5 feet. Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor. Notice: The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).
12/02/2023
Full time
Position Title: Shift Leader Reports to: Store Manager Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift Pay Range: $13.00/hr - $14.50/hr Position Description: The primary responsibility of a Shift Leader at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-level manager, through other associates on duty during his or her shift. The Shift Leader is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements. Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. Essential Functions: Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store. DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers. Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates. Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures. Reporting: Accurate completion of time records and the Customer First Document. Other duties as assigned by Management Minimum Requirements: Ability to speak, hear and understand spoken English well enough to communicate effectively with customers. Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book. Ability to understand operating instructions for store equipment and to operate all store equipment. Ability to prepare DipSide items using supplies located in the dip cabinets. Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change. Ability to recognize numbers, count and do arithmetic well enough to complete required records. Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display. Ability to clean counters and other surfaces. Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes. Ability to tolerate exposure to temperatures as low as degrees Fahrenheit for at least 10 minutes. Ability to raise at least 10 pounds from floor level to a height of 5 feet. Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor. Notice: The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).
Position Title: Shift Leader Reports to: Store Manager Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift Pay Range: $13.00/hr - $14.50/hr Position Description: The primary responsibility of a Shift Leader at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-level manager, through other associates on duty during his or her shift. The Shift Leader is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements. Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. Essential Functions: Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store. DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers. Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates. Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures. Reporting: Accurate completion of time records and the Customer First Document. Other duties as assigned by Management Minimum Requirements: Ability to speak, hear and understand spoken English well enough to communicate effectively with customers. Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book. Ability to understand operating instructions for store equipment and to operate all store equipment. Ability to prepare DipSide items using supplies located in the dip cabinets. Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change. Ability to recognize numbers, count and do arithmetic well enough to complete required records. Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display. Ability to clean counters and other surfaces. Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes. Ability to tolerate exposure to temperatures as low as degrees Fahrenheit for at least 10 minutes. Ability to raise at least 10 pounds from floor level to a height of 5 feet. Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor. Notice: The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).
12/02/2023
Full time
Position Title: Shift Leader Reports to: Store Manager Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift Pay Range: $13.00/hr - $14.50/hr Position Description: The primary responsibility of a Shift Leader at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-level manager, through other associates on duty during his or her shift. The Shift Leader is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements. Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. Essential Functions: Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store. DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers. Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates. Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures. Reporting: Accurate completion of time records and the Customer First Document. Other duties as assigned by Management Minimum Requirements: Ability to speak, hear and understand spoken English well enough to communicate effectively with customers. Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book. Ability to understand operating instructions for store equipment and to operate all store equipment. Ability to prepare DipSide items using supplies located in the dip cabinets. Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change. Ability to recognize numbers, count and do arithmetic well enough to complete required records. Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display. Ability to clean counters and other surfaces. Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes. Ability to tolerate exposure to temperatures as low as degrees Fahrenheit for at least 10 minutes. Ability to raise at least 10 pounds from floor level to a height of 5 feet. Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor. Notice: The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).
Position Title: Shift Leader Reports to: Store Manager Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift Pay Range: $13.00/hr - $14.50/hr Position Description: The primary responsibility of a Shift Leader at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-level manager, through other associates on duty during his or her shift. The Shift Leader is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements. Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. Essential Functions: Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store. DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers. Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates. Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures. Reporting: Accurate completion of time records and the Customer First Document. Other duties as assigned by Management Minimum Requirements: Ability to speak, hear and understand spoken English well enough to communicate effectively with customers. Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book. Ability to understand operating instructions for store equipment and to operate all store equipment. Ability to prepare DipSide items using supplies located in the dip cabinets. Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change. Ability to recognize numbers, count and do arithmetic well enough to complete required records. Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display. Ability to clean counters and other surfaces. Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes. Ability to tolerate exposure to temperatures as low as degrees Fahrenheit for at least 10 minutes. Ability to raise at least 10 pounds from floor level to a height of 5 feet. Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor. Notice: The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).
12/02/2023
Full time
Position Title: Shift Leader Reports to: Store Manager Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift Pay Range: $13.00/hr - $14.50/hr Position Description: The primary responsibility of a Shift Leader at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-level manager, through other associates on duty during his or her shift. The Shift Leader is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements. Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. Essential Functions: Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store. DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers. Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates. Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures. Reporting: Accurate completion of time records and the Customer First Document. Other duties as assigned by Management Minimum Requirements: Ability to speak, hear and understand spoken English well enough to communicate effectively with customers. Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book. Ability to understand operating instructions for store equipment and to operate all store equipment. Ability to prepare DipSide items using supplies located in the dip cabinets. Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change. Ability to recognize numbers, count and do arithmetic well enough to complete required records. Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display. Ability to clean counters and other surfaces. Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes. Ability to tolerate exposure to temperatures as low as degrees Fahrenheit for at least 10 minutes. Ability to raise at least 10 pounds from floor level to a height of 5 feet. Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor. Notice: The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).
JOB SUMMARY:Own all aspects of strategic relationships with a specific group of VIP Table games players for whom they direct account development, relationship building and service while on property. Your overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. To accomplish this goal, you will have a variety of technical tools and property partners as your support.As a member of this team, you will be the first line of contact with a property's very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness. The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone. To be best positioned to succeed, candidates should have a keen sense of personal ambition and the ability to engage both their customers and their team members to commit to action. ESSENTIAL JOB FUNCTIONS: Responsible for generating casino revenue through development of VIP Table Games accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs. Position has a strict focus on Table Game Dominant Players with no play criteria associated. Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques. Maintains relationships with VIP guests through personal contact by phone and in person with the goal of maximizing gaming revenue goals through table games players as set by the management team. Significant amount of time customer facing; participating in special events and social functions. Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery. Generate new to business VIP guests. Work with Table Games management to prospect new VIP level players. Establishes, coordinates, and leads both on and off-property VIP events. Fully empowered with comping authority. ADDITIONAL JOB DUTIES: Upon employment, all employees are required to fully comply with Harrah's policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Responds to and consistently meets the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Keeps track of existing products/services and/or progress on new initiatives. Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events. Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure. Education and/or Experience GED or high school diploma required. Three to five years of experience in casino/hotel with a focus on Casino Table games, customer service, or other account management experience required. College degree or equivalent experience preferred but not required. Ability to think independently in making decisions to maximize customer service experience and program profitability. Excellent interpersonal, communication, problem solving, and analytical skills required. Must have excellent customer service skills. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Excellent networking abilities. Must have excellent oral and written communication skills.
12/01/2023
Full time
JOB SUMMARY:Own all aspects of strategic relationships with a specific group of VIP Table games players for whom they direct account development, relationship building and service while on property. Your overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. To accomplish this goal, you will have a variety of technical tools and property partners as your support.As a member of this team, you will be the first line of contact with a property's very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness. The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone. To be best positioned to succeed, candidates should have a keen sense of personal ambition and the ability to engage both their customers and their team members to commit to action. ESSENTIAL JOB FUNCTIONS: Responsible for generating casino revenue through development of VIP Table Games accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs. Position has a strict focus on Table Game Dominant Players with no play criteria associated. Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques. Maintains relationships with VIP guests through personal contact by phone and in person with the goal of maximizing gaming revenue goals through table games players as set by the management team. Significant amount of time customer facing; participating in special events and social functions. Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery. Generate new to business VIP guests. Work with Table Games management to prospect new VIP level players. Establishes, coordinates, and leads both on and off-property VIP events. Fully empowered with comping authority. ADDITIONAL JOB DUTIES: Upon employment, all employees are required to fully comply with Harrah's policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Responds to and consistently meets the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Keeps track of existing products/services and/or progress on new initiatives. Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events. Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure. Education and/or Experience GED or high school diploma required. Three to five years of experience in casino/hotel with a focus on Casino Table games, customer service, or other account management experience required. College degree or equivalent experience preferred but not required. Ability to think independently in making decisions to maximize customer service experience and program profitability. Excellent interpersonal, communication, problem solving, and analytical skills required. Must have excellent customer service skills. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Excellent networking abilities. Must have excellent oral and written communication skills.
Job Summary:It is the primary responsibility of the Luxury Hotel Operations Manager to direct and ensure the smooth and efficient operation of the villa operations and butler services experience to all villas, suites, gaming salon and private event services within the company's strategic vision. The Manager oversees the strategic execution and will manage multiple tasks, set priorities, anticipate needs and proactively seek new ways to delight our VIP Guests. The Manager will be asked to create solutions to problems, and fulfill requests and challenges for our most valuable guests, celebrities, dignitaries and gamers selecting Caesars Palace as their ultimate luxury destination. All duties are to be performed in accordance with departmental and property policies, practices and procedures. Essential Job Functions: Oversee the villa and butler operations within specialty suites, large villas, penthouses, and private gaming salons as well as other department functions including short and long term planning, and day-to-day operations. Manage the villa services team in the most efficient way, maximizing anticipatory service and/or revenue opportunities in order to surpass budgeted objectives. Able to build rapport with a variety of guests, initiates and engages in conversation with a professional and friendly manner, maintaining the highest level of confidentiality at all times. Oversee Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction. Oversee staffing levels in conjugation with Centralized Scheduling in response to business demands, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents(FTEs) per department policy and CBA contracts. Ensuring quality hiring, training, and succession planning processes that encompass the company's commitment to diversity. Provide excellent service consistent with the property's service standards and brand attributes. Maintains extensive and complete knowledge of all liquor brands, wines, champagnes, and beers available to all guests from Caesars Palace menus. Inspects villas, suites, gaming salons and catering setups to ensure the highest level of guest satisfaction, and reports any issues to management. Responds to guest service interactions in a professional and timely manner, achieving positive resolutions. Monitors, documents, and notifies the Director of Luxury Hotel Operations of any problems that may impact or jeopardize the achievement of current future departmental objectives. Approve the employment and termination of employees within the division and is responsible for the coordination of on-the-job training programs through the department managers on a regular basis. Provide input and direction in the development of the departments' fiscal budget. Communicate effectively with Front Office, Housekeeping, Group Reservations, Casino Marketing, Facilities and Sales regarding group blocks and arrival/departure patterns. Perform all other job related duties as requested.Required: At least 2 years of previous Front Desk, Food and Beverage, Villa or Gaming experience at a major hotel/casino resort complex. Ability to perform a myriad of duties with extreme care and attention to detail while working in a fast-paced and busy environment. Ability to maintain confidentiality of sensitive information. Working knowledge of organizational methods. Excellent customer service skills. Able to lead and mentor a team. Have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Working knowledge of Microsoft Word, Excel, and Outlook. Able to effectively communicate in English, in both written and oral forms.Preferred: Additional education at the college level associated with Hotel or Business Administration. At least 3 years of previous supervisory experience. Working knowledge of hotel Property Management System (LMS or Infor). Bilingual. Previous experience working in a similar large scale luxury resort operation. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
11/26/2023
Full time
Job Summary:It is the primary responsibility of the Luxury Hotel Operations Manager to direct and ensure the smooth and efficient operation of the villa operations and butler services experience to all villas, suites, gaming salon and private event services within the company's strategic vision. The Manager oversees the strategic execution and will manage multiple tasks, set priorities, anticipate needs and proactively seek new ways to delight our VIP Guests. The Manager will be asked to create solutions to problems, and fulfill requests and challenges for our most valuable guests, celebrities, dignitaries and gamers selecting Caesars Palace as their ultimate luxury destination. All duties are to be performed in accordance with departmental and property policies, practices and procedures. Essential Job Functions: Oversee the villa and butler operations within specialty suites, large villas, penthouses, and private gaming salons as well as other department functions including short and long term planning, and day-to-day operations. Manage the villa services team in the most efficient way, maximizing anticipatory service and/or revenue opportunities in order to surpass budgeted objectives. Able to build rapport with a variety of guests, initiates and engages in conversation with a professional and friendly manner, maintaining the highest level of confidentiality at all times. Oversee Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction. Oversee staffing levels in conjugation with Centralized Scheduling in response to business demands, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents(FTEs) per department policy and CBA contracts. Ensuring quality hiring, training, and succession planning processes that encompass the company's commitment to diversity. Provide excellent service consistent with the property's service standards and brand attributes. Maintains extensive and complete knowledge of all liquor brands, wines, champagnes, and beers available to all guests from Caesars Palace menus. Inspects villas, suites, gaming salons and catering setups to ensure the highest level of guest satisfaction, and reports any issues to management. Responds to guest service interactions in a professional and timely manner, achieving positive resolutions. Monitors, documents, and notifies the Director of Luxury Hotel Operations of any problems that may impact or jeopardize the achievement of current future departmental objectives. Approve the employment and termination of employees within the division and is responsible for the coordination of on-the-job training programs through the department managers on a regular basis. Provide input and direction in the development of the departments' fiscal budget. Communicate effectively with Front Office, Housekeeping, Group Reservations, Casino Marketing, Facilities and Sales regarding group blocks and arrival/departure patterns. Perform all other job related duties as requested.Required: At least 2 years of previous Front Desk, Food and Beverage, Villa or Gaming experience at a major hotel/casino resort complex. Ability to perform a myriad of duties with extreme care and attention to detail while working in a fast-paced and busy environment. Ability to maintain confidentiality of sensitive information. Working knowledge of organizational methods. Excellent customer service skills. Able to lead and mentor a team. Have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Working knowledge of Microsoft Word, Excel, and Outlook. Able to effectively communicate in English, in both written and oral forms.Preferred: Additional education at the college level associated with Hotel or Business Administration. At least 3 years of previous supervisory experience. Working knowledge of hotel Property Management System (LMS or Infor). Bilingual. Previous experience working in a similar large scale luxury resort operation. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOBSUMMARY:Responsible for Bingo floorSales, Cashiering, Prize master, and Caller while providing superior guestservice. EssentialJob Functions:Upbeat personality for all interactions withguests and fellow employees.Proactive in anticipating customer needs bycontinually searching for hands and customers in need of service. Handle customer disputes to ensure that allguests have an enjoyable experience. Become familiar with all guests, rememberingnames and little facts.Possesses strong money handling skills inselling paper and paying off winners. Knowledge of documentation required intransactions.Possesses a thorough working knowledge of thevarious Bingo games and equipment. Basic knowledge of other services and gamesoffered at this property.Knowledge of department policies and proceduresincluding those pertaining to Federal and Regulatory laws and department guidelines.Exercises appropriate discretion in identifyingsituations that require management attention.Knowledge of calendar and special promotions andthe ability to communicate them to the Bingo guests through one-on-oneinteractions and announcements.Coordinates with Bingo Supervisor and Securityto detect and prevent attempts to cheat or damage gaming equipment and toidentify floor irregularities to a Bingo Supervisor, Bingo Manager or CasinoManager.Acts as a role model and always presents oneselfas a credit to Harrah's and encourages others to do the same. Must be flexible to work scheduled shifts andpositions including providing coverage for staffing and business needs. Additional JobDuties:Other duties as assigned EDUCATION and/orEXPERIENCE: High school diploma or equivalent experience ispreferred. 1-3 years of customer service experiencerequired QUALIFICATIONS:The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position.Must possess strong money handling and documentationskills Must have knowledge of casino rules, proceduresand regulations pertaining to Bingo Operations. Must be able to get along with co-workers andwork as a team across departments and levels of management. Must present a well-groomed appearance.Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business WORK ENVIRONMENT:The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of theBingo Hall. Must be able to lift up to 20 pounds. Must be able to push and pull up to 75 poundsMust be able to bend, reach, kneel, twist andgrip items. Must be able to walk and be on feet for longperiods of time. Must have sense of urgency and keep up withfast-paced business practices. Must be able to work calmly and professionallyin stressful situations. Must be able to tolerate areas containingsecondary smoke, high-noise levels, bright lights and dust. Excellent vision (including peripheral) isneeded for game security. Must be able to read, write, speak andunderstand English. Must be able to respond to visual and auralcues. DISCLAIMER:Preference is given toAk-Chin community members and members of other recognized Arizona tribes. Thisis not necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, managementreserves the right to revise the current job or to require that other ordifferent tasks be performed when circumstances change, (e.g. emergencies,changes in personnel, workload, rush jobs or technical developments). Qualifications:QUALIFICATIONS:The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position.Must possess strong money handling and documentationskills Must have knowledge of casino rules, proceduresand regulations pertaining to Bingo Operations. Must be able to get along with co-workers andwork as a team across departments and levels of management. Must present a well-groomed appearance.Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business
11/26/2023
Full time
JOBSUMMARY:Responsible for Bingo floorSales, Cashiering, Prize master, and Caller while providing superior guestservice. EssentialJob Functions:Upbeat personality for all interactions withguests and fellow employees.Proactive in anticipating customer needs bycontinually searching for hands and customers in need of service. Handle customer disputes to ensure that allguests have an enjoyable experience. Become familiar with all guests, rememberingnames and little facts.Possesses strong money handling skills inselling paper and paying off winners. Knowledge of documentation required intransactions.Possesses a thorough working knowledge of thevarious Bingo games and equipment. Basic knowledge of other services and gamesoffered at this property.Knowledge of department policies and proceduresincluding those pertaining to Federal and Regulatory laws and department guidelines.Exercises appropriate discretion in identifyingsituations that require management attention.Knowledge of calendar and special promotions andthe ability to communicate them to the Bingo guests through one-on-oneinteractions and announcements.Coordinates with Bingo Supervisor and Securityto detect and prevent attempts to cheat or damage gaming equipment and toidentify floor irregularities to a Bingo Supervisor, Bingo Manager or CasinoManager.Acts as a role model and always presents oneselfas a credit to Harrah's and encourages others to do the same. Must be flexible to work scheduled shifts andpositions including providing coverage for staffing and business needs. Additional JobDuties:Other duties as assigned EDUCATION and/orEXPERIENCE: High school diploma or equivalent experience ispreferred. 1-3 years of customer service experiencerequired QUALIFICATIONS:The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position.Must possess strong money handling and documentationskills Must have knowledge of casino rules, proceduresand regulations pertaining to Bingo Operations. Must be able to get along with co-workers andwork as a team across departments and levels of management. Must present a well-groomed appearance.Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business WORK ENVIRONMENT:The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of theBingo Hall. Must be able to lift up to 20 pounds. Must be able to push and pull up to 75 poundsMust be able to bend, reach, kneel, twist andgrip items. Must be able to walk and be on feet for longperiods of time. Must have sense of urgency and keep up withfast-paced business practices. Must be able to work calmly and professionallyin stressful situations. Must be able to tolerate areas containingsecondary smoke, high-noise levels, bright lights and dust. Excellent vision (including peripheral) isneeded for game security. Must be able to read, write, speak andunderstand English. Must be able to respond to visual and auralcues. DISCLAIMER:Preference is given toAk-Chin community members and members of other recognized Arizona tribes. Thisis not necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, managementreserves the right to revise the current job or to require that other ordifferent tasks be performed when circumstances change, (e.g. emergencies,changes in personnel, workload, rush jobs or technical developments). Qualifications:QUALIFICATIONS:The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position.Must possess strong money handling and documentationskills Must have knowledge of casino rules, proceduresand regulations pertaining to Bingo Operations. Must be able to get along with co-workers andwork as a team across departments and levels of management. Must present a well-groomed appearance.Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business
Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Spa operations team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members RSP/401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you. Discounts with our Crescent managed properties in North America for you & your family members Marriott Hotel Discount Tuition Assistance Benefit Discount at Spa and Red Horse Restaurant Here is what you will be doing each day: Managing the day-to-day operations of the spa. Coordinates management, supervisory, and non-management staff (including therapists, technicians, stylists, attendants, administrators, leads, and assistant managers) for each location. Focuses efforts towards maximizing departmental sales (i.e., services and retail and profits). Responsible for aesthetics, merchandising, marketing, maintenance, cost controls, inventory, and reporting. Does this sound like you? You have a keen eye for detail and respect the importance providing a luxurious spa experience for guests. You don't shy away from challenges. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. For applicants who will be working in NYC, the anticipated compensation range for the position is $100,000.00 per year; for applicants who will be working in New York, the anticipated compensation range for the position is $100,000.00 per year. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Source: Crescent Hotels & Resorts
11/22/2023
Full time
Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Spa operations team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members RSP/401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you. Discounts with our Crescent managed properties in North America for you & your family members Marriott Hotel Discount Tuition Assistance Benefit Discount at Spa and Red Horse Restaurant Here is what you will be doing each day: Managing the day-to-day operations of the spa. Coordinates management, supervisory, and non-management staff (including therapists, technicians, stylists, attendants, administrators, leads, and assistant managers) for each location. Focuses efforts towards maximizing departmental sales (i.e., services and retail and profits). Responsible for aesthetics, merchandising, marketing, maintenance, cost controls, inventory, and reporting. Does this sound like you? You have a keen eye for detail and respect the importance providing a luxurious spa experience for guests. You don't shy away from challenges. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. For applicants who will be working in NYC, the anticipated compensation range for the position is $100,000.00 per year; for applicants who will be working in New York, the anticipated compensation range for the position is $100,000.00 per year. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Source: Crescent Hotels & Resorts
PLEASE NOTE: Prior catering sales and/or conference services experience is required for this position. Opened in 1910, The Hermitage Hotel has been woven into the history and memories of Nashville and her residents for over 100 years. The Hermitage Hotel is searching for a dynamic and results-driven Social Catering Manager . We are seeking an enthusiastic individual who is not only involved in selling and promoting the hotel and its services to prospective wedding couples and social events, but also has a "hands-on" mentality to ensure all events are successful and meet and exceed the guest's expectations. The right candidate must present a high level of experience and professionalism. This individual will be able to create a strong customer bond through communication and negotiation skills, while displaying professional and interpersonal interaction. Job Duties Prospect future customers in the wedding and social market to meet/exceed revenue goals. Manage and coordinate activities associated within the local social market to include sales, planning, negotiations, conflict resolution, supervising and executing events. Pursue new business to increase wedding revenue and social catering events Develop relationships with wedding planners to increase the hotel's social catering revenue through planner referrals. Responds to all inquiries within 24 hours of receipt Create introductory letters and proposals, schedule of events, BEO's, event resumes, and manage onsite events Prepare, implement and compile data for Sales and Marketing Plan, Monthly Reports, Annual Goals, Forecasts and other reports as directed/required Work in conjunction with the Director of Sales and the Chef to develop custom proposals as requested. Actively participate in catering sales presentations, property tours, tastings, and customer meetings Tour, inspect, and monitor banquet rooms and presentations, as well as product and service provided. Participate in business review meeting, sales meetings and management meetings. Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities Review estimated guarantees and ensure final guarantees are obtained with the required timeframe prior to scheduled function. Ensure that minimum guarantee policy and overset figures comply with established standards Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. Actively participate in industry related organizations (NACE, MPI). Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities. Requirements: Three years wedding sales, catering sales, or convention services experience required. Experience working in a 4 or 5-Star property preferred Must maintain a superior working knowledge of all event phases, from sales to execution. Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items Ability to effectively communicate in oral or written form Knowledge of hotel and competitive market Previous experience in Delphi, Microsoft Word, and Excel preferred Excellent English verbal and written communication skills. Prior management experience preferred Ability to multi-task within specific time constraints. Able to work a schedule that includes nights, weekends and holidays. Benefits Affordable and comprehensive health insurance which can be extended to include a spouse, children, or domestic partner. Affordable dental and vision insurance. Company provided life insurance 401k matching up to 3% Free telehealth access for all employees Customizable and comprehensive pet insurance Complimentary meals in the employee cafeteria Subsidized parking PTO starting at 15 days/year and increasing with tenure up to 30 days/year Support for industry training and certifications It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources. The Hermitage Hotel is an equal opportunities employer.
02/01/2022
Full time
PLEASE NOTE: Prior catering sales and/or conference services experience is required for this position. Opened in 1910, The Hermitage Hotel has been woven into the history and memories of Nashville and her residents for over 100 years. The Hermitage Hotel is searching for a dynamic and results-driven Social Catering Manager . We are seeking an enthusiastic individual who is not only involved in selling and promoting the hotel and its services to prospective wedding couples and social events, but also has a "hands-on" mentality to ensure all events are successful and meet and exceed the guest's expectations. The right candidate must present a high level of experience and professionalism. This individual will be able to create a strong customer bond through communication and negotiation skills, while displaying professional and interpersonal interaction. Job Duties Prospect future customers in the wedding and social market to meet/exceed revenue goals. Manage and coordinate activities associated within the local social market to include sales, planning, negotiations, conflict resolution, supervising and executing events. Pursue new business to increase wedding revenue and social catering events Develop relationships with wedding planners to increase the hotel's social catering revenue through planner referrals. Responds to all inquiries within 24 hours of receipt Create introductory letters and proposals, schedule of events, BEO's, event resumes, and manage onsite events Prepare, implement and compile data for Sales and Marketing Plan, Monthly Reports, Annual Goals, Forecasts and other reports as directed/required Work in conjunction with the Director of Sales and the Chef to develop custom proposals as requested. Actively participate in catering sales presentations, property tours, tastings, and customer meetings Tour, inspect, and monitor banquet rooms and presentations, as well as product and service provided. Participate in business review meeting, sales meetings and management meetings. Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities Review estimated guarantees and ensure final guarantees are obtained with the required timeframe prior to scheduled function. Ensure that minimum guarantee policy and overset figures comply with established standards Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. Actively participate in industry related organizations (NACE, MPI). Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities. Requirements: Three years wedding sales, catering sales, or convention services experience required. Experience working in a 4 or 5-Star property preferred Must maintain a superior working knowledge of all event phases, from sales to execution. Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items Ability to effectively communicate in oral or written form Knowledge of hotel and competitive market Previous experience in Delphi, Microsoft Word, and Excel preferred Excellent English verbal and written communication skills. Prior management experience preferred Ability to multi-task within specific time constraints. Able to work a schedule that includes nights, weekends and holidays. Benefits Affordable and comprehensive health insurance which can be extended to include a spouse, children, or domestic partner. Affordable dental and vision insurance. Company provided life insurance 401k matching up to 3% Free telehealth access for all employees Customizable and comprehensive pet insurance Complimentary meals in the employee cafeteria Subsidized parking PTO starting at 15 days/year and increasing with tenure up to 30 days/year Support for industry training and certifications It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources. The Hermitage Hotel is an equal opportunities employer.
Here at Nemacolin Woodlands Resort, our associates know to Expect the Unexpected You have just come across the career opportunity where entertainment and excitement ARE the job description. Were looking for individuals who are committed to making an experience memorable, all while having fun and relishing in the incredible atmosphere of our Resort. Candidates must have the ability to perform all desk attendant functions including reservations and checking guests in and out. Prior desk experience and/or basic computer skills preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Schedule includes day, evening, weekends and holidays. ESSENTIAL FUNCTIONS: Welcome guests to the Wooflands! Facilitate daily activities, group programs, opening and closing procedures Administrative tasks such as filing, data entry, etc. Provide guests with Lodging, Daycare, Grooming and Training information. Ensure that pets have required vaccines. Communicate with Vet Clinic for lodging pet appointments. Collect daily stats and complete cash handling / bank operations Determine guest status and inform service provider of their arrival. Handle all calls promptly and courteously, providing accurate information. Post all charges following Accounting procedures. Run closing reports and balance bank at end of shift. Sell retail products and assist in monthly inventory. Assist in reaching budget/sales goals through upgrading or upselling services. Maintain accurate status of each guest in-house. Inform supervisor of any front desk problems or questions. Insure that guests are billed correctly. Follow through with gift certificate, and special promotion redemption. Collect payment on all services and post to the correct account and service. Audit daily accounting activities. Book all grooming and daycare appointments. Keep Front Desk organized and neat at all times. Review and keep up-to-date on all department and resort memos. Keep Lobby area clean and tidy. Deliver messages as required. Schedule includes day, evening, weekends, and holidays QUALIFICATIONS: Candidates must have the ability to perform all front desk functions including reservations for pet stays, as well as, for grooming appointments and checking pets in and out. Must be able to deliver quality customer service to our guests by possessing these qualities: leadership, enthusiasm, determination, willingness to learn, genuine interest in the Pet Care profession. Prior reception experience required. Sales experience preferred. Appropriate phone etiquette required. Prior knowledge of pet breeds and experience with pet grooming requirements preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Candidate must be able to speak English. PHYSICAL REQUIREMENTS: Candidate must have high energy level In good physical condition. Must be able to sit or stand for long hours Must be able to lift 40 lbs. Candidate must be able to speak English. WHY WORK FOR NEMACOLIN? Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rockboth recipients of the Forbes Travel Guide 2020 Awardsto the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits.At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization. An attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental and vision insurance Long-term & short-term disability insurance Employee assistance program Educational assistance Local and resort discounts On-site uniform and dry-cleaning services Discounted meals during breaks in the associate break areas Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs: Opportunities for advancement At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles. Associate Recognition programs Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management. Mentoring and coaching programs As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way. AWARDS & ACCOLADES Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Cond Nast Traveler, and Golf Digest, just to name a few. ASSOCIATE REFERRAL PROGRAM Year-Round Referral Incentive - Receive a reward of $125.00 when you refer a new applicant who is hired and is employed for a minimum of 30 days! Receive a second reward of $125.00 when the referred associate continues their employment for a total of 90 days! Seasonal Referral Incentive - Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)! ASSOCIATE DISCOUNTS Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate. X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Companys XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin. Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount. Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount. 84 Lumber - 17 % (associate must pay to haul). recblid d4lxbvvo9mzeh1y05bhxy1dnvzcxry
11/10/2021
Full time
Here at Nemacolin Woodlands Resort, our associates know to Expect the Unexpected You have just come across the career opportunity where entertainment and excitement ARE the job description. Were looking for individuals who are committed to making an experience memorable, all while having fun and relishing in the incredible atmosphere of our Resort. Candidates must have the ability to perform all desk attendant functions including reservations and checking guests in and out. Prior desk experience and/or basic computer skills preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Schedule includes day, evening, weekends and holidays. ESSENTIAL FUNCTIONS: Welcome guests to the Wooflands! Facilitate daily activities, group programs, opening and closing procedures Administrative tasks such as filing, data entry, etc. Provide guests with Lodging, Daycare, Grooming and Training information. Ensure that pets have required vaccines. Communicate with Vet Clinic for lodging pet appointments. Collect daily stats and complete cash handling / bank operations Determine guest status and inform service provider of their arrival. Handle all calls promptly and courteously, providing accurate information. Post all charges following Accounting procedures. Run closing reports and balance bank at end of shift. Sell retail products and assist in monthly inventory. Assist in reaching budget/sales goals through upgrading or upselling services. Maintain accurate status of each guest in-house. Inform supervisor of any front desk problems or questions. Insure that guests are billed correctly. Follow through with gift certificate, and special promotion redemption. Collect payment on all services and post to the correct account and service. Audit daily accounting activities. Book all grooming and daycare appointments. Keep Front Desk organized and neat at all times. Review and keep up-to-date on all department and resort memos. Keep Lobby area clean and tidy. Deliver messages as required. Schedule includes day, evening, weekends, and holidays QUALIFICATIONS: Candidates must have the ability to perform all front desk functions including reservations for pet stays, as well as, for grooming appointments and checking pets in and out. Must be able to deliver quality customer service to our guests by possessing these qualities: leadership, enthusiasm, determination, willingness to learn, genuine interest in the Pet Care profession. Prior reception experience required. Sales experience preferred. Appropriate phone etiquette required. Prior knowledge of pet breeds and experience with pet grooming requirements preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Candidate must be able to speak English. PHYSICAL REQUIREMENTS: Candidate must have high energy level In good physical condition. Must be able to sit or stand for long hours Must be able to lift 40 lbs. Candidate must be able to speak English. WHY WORK FOR NEMACOLIN? Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rockboth recipients of the Forbes Travel Guide 2020 Awardsto the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits.At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization. An attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental and vision insurance Long-term & short-term disability insurance Employee assistance program Educational assistance Local and resort discounts On-site uniform and dry-cleaning services Discounted meals during breaks in the associate break areas Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs: Opportunities for advancement At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles. Associate Recognition programs Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management. Mentoring and coaching programs As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way. AWARDS & ACCOLADES Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Cond Nast Traveler, and Golf Digest, just to name a few. ASSOCIATE REFERRAL PROGRAM Year-Round Referral Incentive - Receive a reward of $125.00 when you refer a new applicant who is hired and is employed for a minimum of 30 days! Receive a second reward of $125.00 when the referred associate continues their employment for a total of 90 days! Seasonal Referral Incentive - Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)! ASSOCIATE DISCOUNTS Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate. X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Companys XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin. Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount. Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount. 84 Lumber - 17 % (associate must pay to haul). recblid d4lxbvvo9mzeh1y05bhxy1dnvzcxry
Here at Nemacolin, our associates know to Expect the Unexpected You have just come across the career opportunity where entertainment and excitement ARE the job description. Were looking for individuals who are committed to making an experience memorable, all while having fun and relishing in the incredible atmosphere of our Resort. Candidates must have the ability to perform all desk attendant functions including reservations and checking guests in and out. Prior desk experience and/or basic computer skills preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Schedule includes day, evening, weekends and holidays. ESSENTIAL TASKS: Welcome guests to the Wooflands! Facilitate daily activities, group programs, opening and closing procedures Administrative tasks such as filing, data entry, etc. Provide guests with Lodging, Daycare, Grooming and Training information. Ensure that pets have required vaccines. Communicate with Vet Clinic for lodging pet appointments. Collect daily stats and complete cash handling / bank operations Determine guest status and inform service provider of their arrival. Handle all calls promptly and courteously, providing accurate information. Post all charges following Accounting procedures. Run closing reports and balance bank at end of shift. Sell retail products and assist in monthly inventory. Assist in reaching budget/sales goals through upgrading or upselling services. Maintain accurate status of each guest in-house. Inform supervisor of any front desk problems or questions. Insure that guests are billed correctly. Follow through with gift certificate, and special promotion redemption. Collect payment on all services and post to the correct account and service. Audit daily accounting activities. Book all grooming and daycare appointments. Keep Front Desk organized and neat at all times. Review and keep up-to-date on all department and resort memos. Keep Lobby area clean and tidy. Deliver messages as required. Schedule includes day, evening, weekends, and holidays QUALIFICATIONS: Candidates must have the ability to perform all front desk functions including reservations for pet stays, as well as, for grooming appointments and checking pets in and out. Must be able to deliver quality customer service to our guests by possessing these qualities: leadership, enthusiasm, determination, willingness to learn, genuine interest in the Pet Care profession. Prior customer service experience required Sales experience preferred. Appropriate phone etiquette required. Prior knowledge of pet breeds and experience with pet grooming requirements preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Candidate must be able to speak English. PHYSICAL REQUIREMENTS : Candidate must have high energy level In good physical condition. Must be able to sit or stand for long hours Must be able to lift 40 lbs. Candidate must be able to speak English. *Nemacolin requires all Associates to be vaccinated against COVID-19* WHY WORK FOR NEMACOLIN? Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rockboth recipients of the Forbes Travel Guide 2020 Awardsto the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits.At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization. An attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental and vision insurance Long-term & short-term disability insurance Employee assistance program Educational assistance Local and resort discounts On-site uniform and dry-cleaning services Discounted meals during breaks in the associate break areas Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs: Opportunities for advancement At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles. Associate Recognition programs Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management. Mentoring and coaching programs As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way. AWARDS & ACCOLADES Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Cond Nast Traveler, and Golf Digest, just to name a few. ASSOCIATE REFERRAL PROGRAM Year-Round Referral Incentive - Receive a reward of $125.00 when you refer a new applicant who is hired and is employed for a minimum of 30 days! Receive a second reward of $125.00 when the referred associate continues their employment for a total of 90 days! Seasonal Referral Incentive - Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)! ASSOCIATE DISCOUNTS Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate. X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Companys XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin. Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount 84 Lumber - 17 % (associate must pay to haul). recblid nihh8bwtdt5a8wtbdpgiiehowhmtak
11/10/2021
Full time
Here at Nemacolin, our associates know to Expect the Unexpected You have just come across the career opportunity where entertainment and excitement ARE the job description. Were looking for individuals who are committed to making an experience memorable, all while having fun and relishing in the incredible atmosphere of our Resort. Candidates must have the ability to perform all desk attendant functions including reservations and checking guests in and out. Prior desk experience and/or basic computer skills preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Schedule includes day, evening, weekends and holidays. ESSENTIAL TASKS: Welcome guests to the Wooflands! Facilitate daily activities, group programs, opening and closing procedures Administrative tasks such as filing, data entry, etc. Provide guests with Lodging, Daycare, Grooming and Training information. Ensure that pets have required vaccines. Communicate with Vet Clinic for lodging pet appointments. Collect daily stats and complete cash handling / bank operations Determine guest status and inform service provider of their arrival. Handle all calls promptly and courteously, providing accurate information. Post all charges following Accounting procedures. Run closing reports and balance bank at end of shift. Sell retail products and assist in monthly inventory. Assist in reaching budget/sales goals through upgrading or upselling services. Maintain accurate status of each guest in-house. Inform supervisor of any front desk problems or questions. Insure that guests are billed correctly. Follow through with gift certificate, and special promotion redemption. Collect payment on all services and post to the correct account and service. Audit daily accounting activities. Book all grooming and daycare appointments. Keep Front Desk organized and neat at all times. Review and keep up-to-date on all department and resort memos. Keep Lobby area clean and tidy. Deliver messages as required. Schedule includes day, evening, weekends, and holidays QUALIFICATIONS: Candidates must have the ability to perform all front desk functions including reservations for pet stays, as well as, for grooming appointments and checking pets in and out. Must be able to deliver quality customer service to our guests by possessing these qualities: leadership, enthusiasm, determination, willingness to learn, genuine interest in the Pet Care profession. Prior customer service experience required Sales experience preferred. Appropriate phone etiquette required. Prior knowledge of pet breeds and experience with pet grooming requirements preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Candidate must be able to speak English. PHYSICAL REQUIREMENTS : Candidate must have high energy level In good physical condition. Must be able to sit or stand for long hours Must be able to lift 40 lbs. Candidate must be able to speak English. *Nemacolin requires all Associates to be vaccinated against COVID-19* WHY WORK FOR NEMACOLIN? Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rockboth recipients of the Forbes Travel Guide 2020 Awardsto the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits.At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization. An attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental and vision insurance Long-term & short-term disability insurance Employee assistance program Educational assistance Local and resort discounts On-site uniform and dry-cleaning services Discounted meals during breaks in the associate break areas Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs: Opportunities for advancement At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles. Associate Recognition programs Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management. Mentoring and coaching programs As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way. AWARDS & ACCOLADES Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Cond Nast Traveler, and Golf Digest, just to name a few. ASSOCIATE REFERRAL PROGRAM Year-Round Referral Incentive - Receive a reward of $125.00 when you refer a new applicant who is hired and is employed for a minimum of 30 days! Receive a second reward of $125.00 when the referred associate continues their employment for a total of 90 days! Seasonal Referral Incentive - Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)! ASSOCIATE DISCOUNTS Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate. X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Companys XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin. Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount 84 Lumber - 17 % (associate must pay to haul). recblid nihh8bwtdt5a8wtbdpgiiehowhmtak
The Opportunity Delaware North Sportservice is searching for an Administrative Assistant to join our Food and Beverage team at Nationwide Arena in Columbus, Ohio. In this role, you'll be responsible for complete administrative and clerical services in support of the Food and Beverage department and other duties as assigned in accordance with the Company's GuestPath Universal Service and Operations Standards. Responsibilities Composes, transcribes, and types correspondence, memos, reports, and other miscellaneous paperwork. Prepares outgoing mail. Filing of correspondence, reports, and departmental records in appropriate files. Responsible for all clerical functions required by the leaders of Food and Beverage including written and facsimile communication to internal and external contacts, prioritizing incoming mail, scheduling meetings, and relaying messages. Accurately file and preserve all department invoices. Purchasing all food products daily. Conduct necessary research to effectively resolve any discrepancies. Assist with routine MICROS programming, database maintenance, and end-of-month resets. Maintain associate files. Responsible for data entry i.e., sales reports, departmental financial reports, etc. Plans and devises layout of text, illustrations, and designs for menu presentation. Utilizes desktop publications, graphics, and computer software to create and print a variety of materials. Edits and reviews menus for accuracy and completeness. Role model the skills of guest service and interact positively through relationships with guests, coworkers, and supervisors displaying genuine concern and mutual respect for people's needs. Greet guests positively, treating each person as an individual and in a professional manner. Prioritize and handle multiple tasks simultaneously. Complete other duties as assigned. Qualifications Associates degree in related field preferred. One year of related experience required. Computer knowledge including full working knowledge of MS Office applications, Internet, email, and superior keyboard skills. Basic math skills including addition, subtraction, multiplication, division, fractions, and percentages Intermediate computer skills including word-processing, spreadsheets, database, and e-mail required. Superior organization and guest service abilities required. Exceptional communication and leadership skills required. Must be able to effectively present information in one-on-one and group situations to guests and other associates of the company. Strong proofreading abilities. Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest's goodwill. Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
11/10/2021
Full time
The Opportunity Delaware North Sportservice is searching for an Administrative Assistant to join our Food and Beverage team at Nationwide Arena in Columbus, Ohio. In this role, you'll be responsible for complete administrative and clerical services in support of the Food and Beverage department and other duties as assigned in accordance with the Company's GuestPath Universal Service and Operations Standards. Responsibilities Composes, transcribes, and types correspondence, memos, reports, and other miscellaneous paperwork. Prepares outgoing mail. Filing of correspondence, reports, and departmental records in appropriate files. Responsible for all clerical functions required by the leaders of Food and Beverage including written and facsimile communication to internal and external contacts, prioritizing incoming mail, scheduling meetings, and relaying messages. Accurately file and preserve all department invoices. Purchasing all food products daily. Conduct necessary research to effectively resolve any discrepancies. Assist with routine MICROS programming, database maintenance, and end-of-month resets. Maintain associate files. Responsible for data entry i.e., sales reports, departmental financial reports, etc. Plans and devises layout of text, illustrations, and designs for menu presentation. Utilizes desktop publications, graphics, and computer software to create and print a variety of materials. Edits and reviews menus for accuracy and completeness. Role model the skills of guest service and interact positively through relationships with guests, coworkers, and supervisors displaying genuine concern and mutual respect for people's needs. Greet guests positively, treating each person as an individual and in a professional manner. Prioritize and handle multiple tasks simultaneously. Complete other duties as assigned. Qualifications Associates degree in related field preferred. One year of related experience required. Computer knowledge including full working knowledge of MS Office applications, Internet, email, and superior keyboard skills. Basic math skills including addition, subtraction, multiplication, division, fractions, and percentages Intermediate computer skills including word-processing, spreadsheets, database, and e-mail required. Superior organization and guest service abilities required. Exceptional communication and leadership skills required. Must be able to effectively present information in one-on-one and group situations to guests and other associates of the company. Strong proofreading abilities. Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest's goodwill. Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Job Description: Attend to guests needs, included, but not limited to, registration, checkout and cashiering. Duties and Responsibilities: Take every opportunity to amaze the guests Smile, have eye contact and greet guests immediately Maintain a well-groomed, professional appearance at all times Actively solicit feedback from guests Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations and performing Check-ins & Check-outs (If applicable) Operate or assist with shuttle or transportation. Service in a timely and courteous manner (If applicable) Assist guests with luggage upon their arrival to and departure from the hotel Use guest names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Moonrise Standard Operating Procedures Demonstrate proper selling techniques during the reservation and walk-in process Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in: name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash bank Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Ensure protection of guests room numbers Book reservations for those guests who approach the Front Desk Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Report to work on time Give adequate notice if going to miss work Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are required Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Perform other assignments as directed by the Assistant General Manger Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Perform other job duties as needed Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required. Upon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Required Experience / Education: 2 years of Customer Service experience required, 1 year of Front Desk experience at a Hotel (using Opera) preferred. High School Diploma or GED Qualifications: Be able to pass a background check. Must be able to stand for long periods of time, up to 8 hours. Fluent in English Must be authorized to work in the United States Computer skills Oral and written communication skills Detail Oriented Professional Benefits: After 90 days of employment Medical, Dental, Vision, Life Insurance Long & Short Term Disability 401K (with match program) After 1 year of employment Vacation Time (80 Hours) Sick Time (40 Hours) Powered by JazzHR PI
09/25/2021
Full time
Job Description: Attend to guests needs, included, but not limited to, registration, checkout and cashiering. Duties and Responsibilities: Take every opportunity to amaze the guests Smile, have eye contact and greet guests immediately Maintain a well-groomed, professional appearance at all times Actively solicit feedback from guests Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations and performing Check-ins & Check-outs (If applicable) Operate or assist with shuttle or transportation. Service in a timely and courteous manner (If applicable) Assist guests with luggage upon their arrival to and departure from the hotel Use guest names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Moonrise Standard Operating Procedures Demonstrate proper selling techniques during the reservation and walk-in process Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in: name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash bank Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Ensure protection of guests room numbers Book reservations for those guests who approach the Front Desk Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Report to work on time Give adequate notice if going to miss work Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are required Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Perform other assignments as directed by the Assistant General Manger Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Perform other job duties as needed Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required. Upon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Required Experience / Education: 2 years of Customer Service experience required, 1 year of Front Desk experience at a Hotel (using Opera) preferred. High School Diploma or GED Qualifications: Be able to pass a background check. Must be able to stand for long periods of time, up to 8 hours. Fluent in English Must be authorized to work in the United States Computer skills Oral and written communication skills Detail Oriented Professional Benefits: After 90 days of employment Medical, Dental, Vision, Life Insurance Long & Short Term Disability 401K (with match program) After 1 year of employment Vacation Time (80 Hours) Sick Time (40 Hours) Powered by JazzHR PI
NYLO Las Colinas Hotel, Tapestry Collection by Hilton
Irving, Texas
Spend a little time getting to know Prism Hotels & Resorts and you'll quickly find we aren't your typical hotel management company. Prism Hotels & Resorts is the best place to start, grow or advance your career in the hospitality industry. Whether your interest and expertise lies in management, accounting, sales or engineering, you'll find a home at Prism--where dedication, hard work and a commitment to the best results can move you quickly up the career path of your choosing. Because we believe in mentoring, nurturing and promoting from within our talented organization, with the experience and support provided to you by Prism, the sky's the limit! Founded as a hospitality investment and management firm in 1983, Prism Hotels & Resorts has grown to a company that successfully manages over nine thousand rooms in twenty-two states. Our properties range from urban city center airport hotels to historic properties to exclusive retreats and resorts. We maintain a constant focus on our associates and on creating the best work environment out there, one in which you can develop your skills, further your career goals, and enjoy a balance between work and home life. And while we take our commitment to success very seriously, we believe in an atmosphere of growth, development and fun! Our ability to succeed is based largely on the people we hire and an unwavering commitment to their personal and professional fulfillment. We go to great lengths to find the best person to fill a position, with as much value placed on a friendly and engaging personality as on a great resume. If you also value and demonstrate a high degree of integrity, compassion, personal leadership and resourcefulness, please apply on line! Scope of Position : The Area Human Resource Manager is responsible for filling hourly positions in a timely manner, accurate and timely completion of paperwork, the understanding and enforcement of company policies and assisting in benefits administration and workmen's compensation duties. Strives be a liaison between various departments for problem solving while exhibiting confidentiality. This position will oversee the NYLO Hotel Las Colinas and the NYLO Hotel Plano. Job Responsibilities : -Approaches all encounters with guests and team members in a friendly, service-oriented manner. -Maintains regular attendance in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel. -Maintains high standards of appearance and grooming, which includes proper dress and a correct nametag when working. -Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations. -Has knowledge and understanding of all department policies and procedures, and can communicate and enforce all policies fairly and consistently with team members. -Manage Human Resources programs such as recruiting, employment, compensation, benefits and training for hotel employees to ensure policy compliance and a positive employee culture. -Manage the recruitment of qualified applicants for hotel open positions and ensure that hiring standards are followed (i.e. Behavioral interviewing, reference checks, team interviews). -Conduct new employee orientation to familiarize employees with Prism philosophies, franchise requirements and other employee service programs; ensure the accurate completion of new hire paperwork. -Coordinate the administration of compensation and benefit programs to include wage and benefit surveys, benefits enrollment and communication, personnel action forms, and payroll changes. -Assist with the development and implementation of specialized incentive/recognition programs for line level employees; make recommendations to GM and Corporate human resources department. -Develop, support and administer an effective employee relations program to include employee grievance process, employee coaching & counseling process, employee recognition programs, performance management; and ensure a positive and supportive work environment. Serve as liaison between hotel and community to foster positive community public relations. -Design and develop effective training and development programs for employees, coordinate internal and external training programs; monitor and measure the effectiveness of training. -Communicate, interpret and implement human resources policies and procedures; ensure consistency in application and compliance with government laws and regulations (i.e. OSHA, EEOC, wage and hour, etc.). -Oversee maintenance of accurate and up-to-date employee files. -Oversee the processing of appropriate worker's compensation, work related injury and unemployment claims to ensure proper completion of required paperwork; monitor costs, and participate in safety committee to help minimize potential liabilities. -Hire, train, and provide career development for all employee services staff; conduct one on ones, performance evaluations and provide feedback for employees. -Spend time with applicants and employees discussing employment issues; speaking, listening, thinking, and writing. -Spend time communicating and interacting with various people inside and outside of the hotel. -Ability to document effectively, any employee related activities. -Follow company policies and procedures. -Attend any and all meetings/training as required by management. -Actively participate in required MOD program as needed. -Perform other duties as requested by management.
09/21/2021
Full time
Spend a little time getting to know Prism Hotels & Resorts and you'll quickly find we aren't your typical hotel management company. Prism Hotels & Resorts is the best place to start, grow or advance your career in the hospitality industry. Whether your interest and expertise lies in management, accounting, sales or engineering, you'll find a home at Prism--where dedication, hard work and a commitment to the best results can move you quickly up the career path of your choosing. Because we believe in mentoring, nurturing and promoting from within our talented organization, with the experience and support provided to you by Prism, the sky's the limit! Founded as a hospitality investment and management firm in 1983, Prism Hotels & Resorts has grown to a company that successfully manages over nine thousand rooms in twenty-two states. Our properties range from urban city center airport hotels to historic properties to exclusive retreats and resorts. We maintain a constant focus on our associates and on creating the best work environment out there, one in which you can develop your skills, further your career goals, and enjoy a balance between work and home life. And while we take our commitment to success very seriously, we believe in an atmosphere of growth, development and fun! Our ability to succeed is based largely on the people we hire and an unwavering commitment to their personal and professional fulfillment. We go to great lengths to find the best person to fill a position, with as much value placed on a friendly and engaging personality as on a great resume. If you also value and demonstrate a high degree of integrity, compassion, personal leadership and resourcefulness, please apply on line! Scope of Position : The Area Human Resource Manager is responsible for filling hourly positions in a timely manner, accurate and timely completion of paperwork, the understanding and enforcement of company policies and assisting in benefits administration and workmen's compensation duties. Strives be a liaison between various departments for problem solving while exhibiting confidentiality. This position will oversee the NYLO Hotel Las Colinas and the NYLO Hotel Plano. Job Responsibilities : -Approaches all encounters with guests and team members in a friendly, service-oriented manner. -Maintains regular attendance in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel. -Maintains high standards of appearance and grooming, which includes proper dress and a correct nametag when working. -Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations. -Has knowledge and understanding of all department policies and procedures, and can communicate and enforce all policies fairly and consistently with team members. -Manage Human Resources programs such as recruiting, employment, compensation, benefits and training for hotel employees to ensure policy compliance and a positive employee culture. -Manage the recruitment of qualified applicants for hotel open positions and ensure that hiring standards are followed (i.e. Behavioral interviewing, reference checks, team interviews). -Conduct new employee orientation to familiarize employees with Prism philosophies, franchise requirements and other employee service programs; ensure the accurate completion of new hire paperwork. -Coordinate the administration of compensation and benefit programs to include wage and benefit surveys, benefits enrollment and communication, personnel action forms, and payroll changes. -Assist with the development and implementation of specialized incentive/recognition programs for line level employees; make recommendations to GM and Corporate human resources department. -Develop, support and administer an effective employee relations program to include employee grievance process, employee coaching & counseling process, employee recognition programs, performance management; and ensure a positive and supportive work environment. Serve as liaison between hotel and community to foster positive community public relations. -Design and develop effective training and development programs for employees, coordinate internal and external training programs; monitor and measure the effectiveness of training. -Communicate, interpret and implement human resources policies and procedures; ensure consistency in application and compliance with government laws and regulations (i.e. OSHA, EEOC, wage and hour, etc.). -Oversee maintenance of accurate and up-to-date employee files. -Oversee the processing of appropriate worker's compensation, work related injury and unemployment claims to ensure proper completion of required paperwork; monitor costs, and participate in safety committee to help minimize potential liabilities. -Hire, train, and provide career development for all employee services staff; conduct one on ones, performance evaluations and provide feedback for employees. -Spend time with applicants and employees discussing employment issues; speaking, listening, thinking, and writing. -Spend time communicating and interacting with various people inside and outside of the hotel. -Ability to document effectively, any employee related activities. -Follow company policies and procedures. -Attend any and all meetings/training as required by management. -Actively participate in required MOD program as needed. -Perform other duties as requested by management.
Pinnacle Hotel Management
Philadelphia, Pennsylvania
Oversee sales, catering sales and events efforts for the Courtyard by Marriott Philadelphia City Avenue. This includes establishing pricing strategy for groups, leisure and business transient; creating sales and catering budgets; finding new market segments and business for the hotel; implementing marketing and ecommerce strategies; creating and maintaining strong relationships with customers; utilizing sales systems to maximize revenues; managing sales and events teams and participating in hotel strategies and activities. Essential Functions: Interact with all key departments; Develop and execute action plans with hotel operations Interact with Finance on analysis of budgets and group accounting procedures, etc. Monitor all Sales and Catering Reports Communicate Results and Plans to General Manager on a regular basis Participate in meetings with Ownership and Management Company Responsible for development, solicitation and maintenance of all accounts, to meet or exceed ESS and budgeted goals, and for the management of all aspects of the Sales and Catering departments in accordance with hotel standards Strong negotiating skills and decision-making capabilities, resourcefulness to conduct independent research and gather information to fully understand your market accompanied by solid analytical skills Ability to handle conflict and resolve situations in a logical win/win manner both for customer and hotel Negotiates room blocks, room rates, function space, food and beverage prices and hotel services within approved departmental booking guidelines. Confirms in writing to the client and all affected hotel departments all group requirements via group sales contract, corporate rate agreement, or catering event order Participates in industry and civic organizations and all local community functions representing sales opportunities for the hotel. Conducts hotel tours and entertains qualified potential clients in accordance with the company and property policies. Monitor and handle calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered and quotes prices. Monitor and handle all inquiry calls on a timely basis; actively solicit and book business following hotel standards. Meet with clients to work out the details of their requirement for rooms; suggestively sell hotel features and benefits. Ensures that each banquet room is inspected prior to a function to verify that the room set-up, menu, and schedule of events is correct Oversees the transition of functions from the sales phase through the execution of the event to ensure that the team is working effectively together and all events are executed flawlessly. Understand and actively participate in Environmental, Health & Safety responsibilities by following established Marriott policy, procedures, training and associates involvement activities. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
09/11/2021
Full time
Oversee sales, catering sales and events efforts for the Courtyard by Marriott Philadelphia City Avenue. This includes establishing pricing strategy for groups, leisure and business transient; creating sales and catering budgets; finding new market segments and business for the hotel; implementing marketing and ecommerce strategies; creating and maintaining strong relationships with customers; utilizing sales systems to maximize revenues; managing sales and events teams and participating in hotel strategies and activities. Essential Functions: Interact with all key departments; Develop and execute action plans with hotel operations Interact with Finance on analysis of budgets and group accounting procedures, etc. Monitor all Sales and Catering Reports Communicate Results and Plans to General Manager on a regular basis Participate in meetings with Ownership and Management Company Responsible for development, solicitation and maintenance of all accounts, to meet or exceed ESS and budgeted goals, and for the management of all aspects of the Sales and Catering departments in accordance with hotel standards Strong negotiating skills and decision-making capabilities, resourcefulness to conduct independent research and gather information to fully understand your market accompanied by solid analytical skills Ability to handle conflict and resolve situations in a logical win/win manner both for customer and hotel Negotiates room blocks, room rates, function space, food and beverage prices and hotel services within approved departmental booking guidelines. Confirms in writing to the client and all affected hotel departments all group requirements via group sales contract, corporate rate agreement, or catering event order Participates in industry and civic organizations and all local community functions representing sales opportunities for the hotel. Conducts hotel tours and entertains qualified potential clients in accordance with the company and property policies. Monitor and handle calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered and quotes prices. Monitor and handle all inquiry calls on a timely basis; actively solicit and book business following hotel standards. Meet with clients to work out the details of their requirement for rooms; suggestively sell hotel features and benefits. Ensures that each banquet room is inspected prior to a function to verify that the room set-up, menu, and schedule of events is correct Oversees the transition of functions from the sales phase through the execution of the event to ensure that the team is working effectively together and all events are executed flawlessly. Understand and actively participate in Environmental, Health & Safety responsibilities by following established Marriott policy, procedures, training and associates involvement activities. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
