First MainStreet Insurance, L.C.
Morris, Minnesota
POSITION TITLE: Account Executive REPORTS TO: Cross-Functional CLASSIFICATION: Exempt DATE: May 2025 EEO CLASSIFICATION: Professionals POSITION SUMMARY: The primary responsibility of the Account Executive is to nurture existing client relationships, drive new business opportunities, and meet sales goals. The Account Executive will oversee a portfolio of assigned accounts, while actively identifying potential clients, conducting market research, and networking. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES: Provides risk management services to clients, with growth expectations different than those of a Risk Advisor Generates new business opportunities with an annual sales goal of $10,000 or more Fosters and maintains client relationships by managing a book of business with little to no Account Manager or Risk Advisor support Develop and nurture strong relationships with assigned accounts, serving as their trusted advisor and primary point of contact regarding their insurance policies Serve as a contributing member of an exceptional, resourceful, and collaborative High-Performance Team (HPT) Network in community or specialty area Market new business and/or renewal business, could be in conjunction with a Risk Advisor or independently Complete onboarding/integration plans for new business to ensure exceptional client experience Review renewals 90-120 days prior to renewal. Request necessary updates from the client and request changes with carrier and/or remarket account Proactively communicate with accounts to address concerns, gather feedback, and identify opportunities for account growth Manage and analyze information from clients and proactively present additional solutions to minimize exposures Round out existing accounts by proactively selling additional coverages or policies Manage account satisfaction levels and take proactive measures to ensure high levels of account retention Accurately manage all account work in our agency management system (EPIC) to ensure all data is accurate and deadlines are met Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external Seek and develop opportunities to increase knowledge of insurance industry trends and market conditions Embrace the tools provided including following established workflows & processes Support agency autonomy items including marketing, etc. as appropriate for your agency location Travel or visit clients and to attend carrier and company training when necessary Maintain confidentiality of client and company information Perform other duties, as assigned, appropriate to the position SKILLS & COMPETENCIES: Proven experience in an Account Executive role, customer relationship management and/or sales Desire to obtain license as required within 30 days of hire, if not currently licensed Experience in the insurance industry is preferred Exposure to agency management software tools, such as Epic Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions in a paper-free environment Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels Excellent organizational and time management skills, with the ability to prioritize and handle multiple client accounts simultaneously Knowledge of the insurance industry terminology and documentation Ability to collect, analyze, and interpret insurance-related data Self-starter, motivated to grow, make connections in the community and develop a book of business Physical Demands: The primary language of First MainStreet is English. Excellent communication skills are defined as the ability to actively listen for total comprehension, ask questions that enhance the understanding of a certain topic, and relay information and/or instruction in a descriptive and understandable fashion in both written and verbal forms. Occasional lifting up to 20 lbs. may be necessary from time to time. Must be able to sit for long periods of time, view a computer monitor, and type (up to 8 hours a day). Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus. PI0be08b1d3d12-0161
07/15/2025
Full time
POSITION TITLE: Account Executive REPORTS TO: Cross-Functional CLASSIFICATION: Exempt DATE: May 2025 EEO CLASSIFICATION: Professionals POSITION SUMMARY: The primary responsibility of the Account Executive is to nurture existing client relationships, drive new business opportunities, and meet sales goals. The Account Executive will oversee a portfolio of assigned accounts, while actively identifying potential clients, conducting market research, and networking. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES: Provides risk management services to clients, with growth expectations different than those of a Risk Advisor Generates new business opportunities with an annual sales goal of $10,000 or more Fosters and maintains client relationships by managing a book of business with little to no Account Manager or Risk Advisor support Develop and nurture strong relationships with assigned accounts, serving as their trusted advisor and primary point of contact regarding their insurance policies Serve as a contributing member of an exceptional, resourceful, and collaborative High-Performance Team (HPT) Network in community or specialty area Market new business and/or renewal business, could be in conjunction with a Risk Advisor or independently Complete onboarding/integration plans for new business to ensure exceptional client experience Review renewals 90-120 days prior to renewal. Request necessary updates from the client and request changes with carrier and/or remarket account Proactively communicate with accounts to address concerns, gather feedback, and identify opportunities for account growth Manage and analyze information from clients and proactively present additional solutions to minimize exposures Round out existing accounts by proactively selling additional coverages or policies Manage account satisfaction levels and take proactive measures to ensure high levels of account retention Accurately manage all account work in our agency management system (EPIC) to ensure all data is accurate and deadlines are met Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external Seek and develop opportunities to increase knowledge of insurance industry trends and market conditions Embrace the tools provided including following established workflows & processes Support agency autonomy items including marketing, etc. as appropriate for your agency location Travel or visit clients and to attend carrier and company training when necessary Maintain confidentiality of client and company information Perform other duties, as assigned, appropriate to the position SKILLS & COMPETENCIES: Proven experience in an Account Executive role, customer relationship management and/or sales Desire to obtain license as required within 30 days of hire, if not currently licensed Experience in the insurance industry is preferred Exposure to agency management software tools, such as Epic Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions in a paper-free environment Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels Excellent organizational and time management skills, with the ability to prioritize and handle multiple client accounts simultaneously Knowledge of the insurance industry terminology and documentation Ability to collect, analyze, and interpret insurance-related data Self-starter, motivated to grow, make connections in the community and develop a book of business Physical Demands: The primary language of First MainStreet is English. Excellent communication skills are defined as the ability to actively listen for total comprehension, ask questions that enhance the understanding of a certain topic, and relay information and/or instruction in a descriptive and understandable fashion in both written and verbal forms. Occasional lifting up to 20 lbs. may be necessary from time to time. Must be able to sit for long periods of time, view a computer monitor, and type (up to 8 hours a day). Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus. PI0be08b1d3d12-0161
MinistryHub is honored to partner with Ventura County Pregnancy Center in their search for an Executive Director. Please direct all applications through MinistryHub and any inquiries to . About Ventura County Pregnancy Center Ventura County Pregnancy Center is a Christ-centered, pro-life ministry committed to providing compassionate support and practical resources to women and men facing unplanned pregnancies. Since 1987, the center has served the Ventura County community with free and confidential services, including pregnancy testing, peer counseling, options education, and parenting resources. Grounded in the belief that every life is valuable and made in the image of God, the center seeks to empower individuals to make informed decisions through truth, love, and grace. The staff and volunteers are passionate about creating a safe, non-judgmental space where clients can experience hope and receive holistic care, physically, emotionally, and spiritually. Opportunity Summary The Executive Director has full responsibility for the management of Ventura County Pregnancy Center (VCPC), ensuring the consistency achievement of the mission through the effective stewardship of resources, including financial, material, facility, and personnel; overseeing operations of the medical clinic and implementation of pregrams, services, policies and procedures; and exercising supervisory responsibility of staff. Accountability and Supervision This position reports to the Board of Directors. They will supervise the center's overall staff, including the volunteers. Evaluation After 90-day probationary period, and annually thereafter at the end of calendar year, or as needed on a quarterly basis. Qualifications Demonstrates a close personal relationship with Jesus Christ, spiritual maturity, a preyerful, evangelical witness, and is commited to a local Bible-believing Church. Exhibits an understanding and commitment to proclaiming and spreading the gospel of Jesus Christ. Expresses full agreement with VCPC's Statement of and Faith, Code of Ethics, and Policies and Procedures; possesses a sincere desire to reach abortion-vulnerable women. Holds a strong commitment to protecting the sanctity of human life and upholding chastity. Maintains a consistent life-affirming philosophy and would never refer or advise a woman to have an abortion. Demonstrates ability as a servant leader; able to disciple, encourage and motivate staff and volunteers. Shows commitment to maintaining a healthy relationship with the Board through open and honest communications. Able to represent and uphold the vision and mission of the organization in all programs, policies and procedures. Demonstrates ability in conducting fund-raising, donor development, marketing, and public relations programs. Has strong skills in communications: one-on-one and public speaking, writing, and effective use of social media. Shows commitment to building relationships with local churches and church members. Able to carry out responsibilities and make decisions with little or no supervision. Has at least 5 to 10 years of professional and/or volunteer experience in leadership roles, ideally in non- profit organizations, but leaders with leadership experience in business, government, military, and other professional settings are also encouraged to apply. Graduate education may be substituted for years of experience. Ideally has 5 years of professional experience leading organizations, managing staff, and overseeing budgets. Specific Responsibilities Strategy Develop long-range strategies that achieve the organization's mission and goals. Effectively communicate the vision and mission both within and outside of the ministry. Develop program, organizational, and financial plans and policies for Board approval that reflect the mission and are necessary for the proper functioning of the Center. Oversee the implementation of a vibrant Volunteer Program that promotes active and broad participation of local churches and volunteers in all areas of the organization's work. Oversee the development of support services and programs for clients, ensuring "best practices" are established and maintained. Actively obtain feedback and assess programs and projects to ensure they are effective and mission- focused. Management & Administration Provide managerial support, direction, and supervision of personnel. Ensure prayer is an integral part of the day-to-day operations of the Center. Responsible for recruiting, employing, evaluating and training of staff. Ensure all personnel have up-to-date, written job descriptions and annual evaluations. Establish training programs for staff and volunteers that strengthen a Christian worldview and ensure the integration of a Biblical perspective on the sanctity of human life, sexual integrity, and God's design for relationships in all services provided. Prepare and propose an annual budget for approval by the Board of Directors that reflects strategic mission and goals. Oversee budget and expenditures, including payroll. Oversee the compilation of reports and records, and provide to the Board of Directors, outside CPA firm, affiliates and other organizations as needed. Coordinate an annual planning calendar for the ministry and implementation of special events. Ensure and update as required all policies and procedures per current Board-approved manual. Attend all regular and annual and special Board meetings, serving as non-voting member of the Board, and member of all Board committees. Ensure VCPC facility has proper provision, functionality, maintenance and repair of the building, utilities, equipment, and IT. Oversee retention and destruction of documents in accordance with established policy and procedures. Services & Programs Work with staff to oversee client services training and in-services, ensuring that policies and procedures are taught and followed. Work with the Medical Director and Nurse Manager to oversee the on-going development and execution of medical policies, procedures, and services. Work with staff to develop client programs and services that best meet mission objectives. Maintain 'best practices,' ensuring compliance and seeking legal counsel as needed, including adherence to the Center's Statements of Faith and Code of Ethics. Ensure licensure and training requirements of medical staff are met and maintained. Donor Development and Fund-Raising Oversee donor development and management programs. Communicate with church and individual donors on a regular basis in writing, phone conversations, and in personal meetings to present opportunities for financial partnership with the ministry. Oversee staff to plan and coordinate major fundraising events. Oversee staff to prepare and send mail pieces and newsletters per development plan. Oversee the development and execution of a Church Development Program to broaden church partnerships and the base of church support. Produce long-term and short-term source funding objectives to accomplish ministry goals. Public Relations and Communications Oversee staff to conduct outreach efforts to churches, pastors, community groups, and the professional community with the goal of increasing involvement and establishing partnerships. Represent the ministry in the community, to local and state leaders, and to the media to help educate them about the services provided and increase general awareness of the ministry as a valuable community resource. Work with staff to develop and maintain relationships with other ministries/organizations that best meet client and donor development needs. Oversee the development and use of communications materials, including websites, written materials, and social media for public relations purposes; ensure integrity and consistency of messaging. Oversee the development and use of client-focused marketing materials, including websites, written materials, ad campaigns, and social media focused on targeting abortion-minded and abortion- vulnerable clients as approved by the Medical Director. Compensation and Benefits Salary depends on experience. Compensation range is from $90,000-120,000 Paid vacation/sick leave Mileage allowance Healthcare stipend Bonuses based on performance
07/15/2025
Full time
MinistryHub is honored to partner with Ventura County Pregnancy Center in their search for an Executive Director. Please direct all applications through MinistryHub and any inquiries to . About Ventura County Pregnancy Center Ventura County Pregnancy Center is a Christ-centered, pro-life ministry committed to providing compassionate support and practical resources to women and men facing unplanned pregnancies. Since 1987, the center has served the Ventura County community with free and confidential services, including pregnancy testing, peer counseling, options education, and parenting resources. Grounded in the belief that every life is valuable and made in the image of God, the center seeks to empower individuals to make informed decisions through truth, love, and grace. The staff and volunteers are passionate about creating a safe, non-judgmental space where clients can experience hope and receive holistic care, physically, emotionally, and spiritually. Opportunity Summary The Executive Director has full responsibility for the management of Ventura County Pregnancy Center (VCPC), ensuring the consistency achievement of the mission through the effective stewardship of resources, including financial, material, facility, and personnel; overseeing operations of the medical clinic and implementation of pregrams, services, policies and procedures; and exercising supervisory responsibility of staff. Accountability and Supervision This position reports to the Board of Directors. They will supervise the center's overall staff, including the volunteers. Evaluation After 90-day probationary period, and annually thereafter at the end of calendar year, or as needed on a quarterly basis. Qualifications Demonstrates a close personal relationship with Jesus Christ, spiritual maturity, a preyerful, evangelical witness, and is commited to a local Bible-believing Church. Exhibits an understanding and commitment to proclaiming and spreading the gospel of Jesus Christ. Expresses full agreement with VCPC's Statement of and Faith, Code of Ethics, and Policies and Procedures; possesses a sincere desire to reach abortion-vulnerable women. Holds a strong commitment to protecting the sanctity of human life and upholding chastity. Maintains a consistent life-affirming philosophy and would never refer or advise a woman to have an abortion. Demonstrates ability as a servant leader; able to disciple, encourage and motivate staff and volunteers. Shows commitment to maintaining a healthy relationship with the Board through open and honest communications. Able to represent and uphold the vision and mission of the organization in all programs, policies and procedures. Demonstrates ability in conducting fund-raising, donor development, marketing, and public relations programs. Has strong skills in communications: one-on-one and public speaking, writing, and effective use of social media. Shows commitment to building relationships with local churches and church members. Able to carry out responsibilities and make decisions with little or no supervision. Has at least 5 to 10 years of professional and/or volunteer experience in leadership roles, ideally in non- profit organizations, but leaders with leadership experience in business, government, military, and other professional settings are also encouraged to apply. Graduate education may be substituted for years of experience. Ideally has 5 years of professional experience leading organizations, managing staff, and overseeing budgets. Specific Responsibilities Strategy Develop long-range strategies that achieve the organization's mission and goals. Effectively communicate the vision and mission both within and outside of the ministry. Develop program, organizational, and financial plans and policies for Board approval that reflect the mission and are necessary for the proper functioning of the Center. Oversee the implementation of a vibrant Volunteer Program that promotes active and broad participation of local churches and volunteers in all areas of the organization's work. Oversee the development of support services and programs for clients, ensuring "best practices" are established and maintained. Actively obtain feedback and assess programs and projects to ensure they are effective and mission- focused. Management & Administration Provide managerial support, direction, and supervision of personnel. Ensure prayer is an integral part of the day-to-day operations of the Center. Responsible for recruiting, employing, evaluating and training of staff. Ensure all personnel have up-to-date, written job descriptions and annual evaluations. Establish training programs for staff and volunteers that strengthen a Christian worldview and ensure the integration of a Biblical perspective on the sanctity of human life, sexual integrity, and God's design for relationships in all services provided. Prepare and propose an annual budget for approval by the Board of Directors that reflects strategic mission and goals. Oversee budget and expenditures, including payroll. Oversee the compilation of reports and records, and provide to the Board of Directors, outside CPA firm, affiliates and other organizations as needed. Coordinate an annual planning calendar for the ministry and implementation of special events. Ensure and update as required all policies and procedures per current Board-approved manual. Attend all regular and annual and special Board meetings, serving as non-voting member of the Board, and member of all Board committees. Ensure VCPC facility has proper provision, functionality, maintenance and repair of the building, utilities, equipment, and IT. Oversee retention and destruction of documents in accordance with established policy and procedures. Services & Programs Work with staff to oversee client services training and in-services, ensuring that policies and procedures are taught and followed. Work with the Medical Director and Nurse Manager to oversee the on-going development and execution of medical policies, procedures, and services. Work with staff to develop client programs and services that best meet mission objectives. Maintain 'best practices,' ensuring compliance and seeking legal counsel as needed, including adherence to the Center's Statements of Faith and Code of Ethics. Ensure licensure and training requirements of medical staff are met and maintained. Donor Development and Fund-Raising Oversee donor development and management programs. Communicate with church and individual donors on a regular basis in writing, phone conversations, and in personal meetings to present opportunities for financial partnership with the ministry. Oversee staff to plan and coordinate major fundraising events. Oversee staff to prepare and send mail pieces and newsletters per development plan. Oversee the development and execution of a Church Development Program to broaden church partnerships and the base of church support. Produce long-term and short-term source funding objectives to accomplish ministry goals. Public Relations and Communications Oversee staff to conduct outreach efforts to churches, pastors, community groups, and the professional community with the goal of increasing involvement and establishing partnerships. Represent the ministry in the community, to local and state leaders, and to the media to help educate them about the services provided and increase general awareness of the ministry as a valuable community resource. Work with staff to develop and maintain relationships with other ministries/organizations that best meet client and donor development needs. Oversee the development and use of communications materials, including websites, written materials, and social media for public relations purposes; ensure integrity and consistency of messaging. Oversee the development and use of client-focused marketing materials, including websites, written materials, ad campaigns, and social media focused on targeting abortion-minded and abortion- vulnerable clients as approved by the Medical Director. Compensation and Benefits Salary depends on experience. Compensation range is from $90,000-120,000 Paid vacation/sick leave Mileage allowance Healthcare stipend Bonuses based on performance
POSITION TITLE: Account Executive REPORTS TO: Cross-Functional CLASSIFICATION: Exempt DATE: January 2025 EEO CLASSIFICATION: Professionals POSITION SUMMARY: An Account Executive is responsible for nurturing existing client relationships, driving new business opportunities, and meeting sales goals. Account Executive will oversee a portfolio of assigned accounts, while actively identifying potential clients, conducting market research, and networking. The role involves providing risk management services to clients, with growth expectations different than those of a Risk Advisor. As part of First Mainstreet Insurance, the Account Executive will be a key member of an exceptional, resourceful, and collaborative High-Performance Team (HPT). ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES: Maintain client relationships - manage book of business with no Account Manager/Risk Advisor Generate new business opportunities Network in community or specialty area Achieve sales targets ($10,000 new revenue annual as a baseline) Develop and nurture strong relationships with assigned accounts, serving as their trusted advisor and primary point of contact regarding their insurance policies Regularly communicate with accounts to proactively address concerns, gather feedback and identify opportunities for account growth Manage assigned accounts and ensure all deadlines are met Manage and report information from client to ensure we are assisting to minimize exposures Round out existing accounts by proactively selling additional coverages or policies Monitor account satisfaction levels and take proactive measure to ensure high levels of account retention Review renewals 90-120 days prior to renewal. Request necessary updates from the client and request changes with carrier and/or remarket account Complete onboarding/integration plans for new business Manage all account work in our agency management system (EPIC) to ensure all data is accurate Communicate effectively with clients, underwriters, and co-workers both in writing and verbally to achieve desired results Research and answer coverage questions and make recommendations from/to clients; prepare any supporting documentation Negotiate with both insurance company underwriters and clients to obtain the best outcomes for all parties involved Increase industry and job knowledge as measured by attendance at continuing education, obtaining, or updating designations, and participation in other agency training offerings Embrace the tools provided to become efficient in managing a book of business that is assigned Travel or visit clients when necessary Maintain confidentiality of client and carrier information Perform other duties, as assigned, appropriate to the position SKILLS & COMPETENCIES: Proven experience in an Account Executive role, customer relationship management, or sales Expectation of becoming licensed in P&C within 30 days, if not already Proficient in utilizing service management software and tools like EPIC Proficient or able to quickly learn and utilize Microsoft Office and other applications to maximize efficiency and function in a paper-free environment. Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels Excellent organizational and time management skills, with the ability to prioritize and handle multiple client accounts simultaneously Knowledge of the insurance industry terminology and documentation Ability to collect, analyze, and interpret insurance-related data Self-starter, motivated to grow, make connections in the community and develop a book of business PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and to listen for instructions and information. The employee is also required to sit for long periods of time often in front of a computer monitor and operate a computer keyboard. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Summary: This job description is intended to describe the normal level of work required by the person performing the work. The essential job functions outlined are primary duties and responsibilities. Other duties may be assigned as needs arise or as required. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. PI3741c58c72f3-7007
07/01/2025
Full time
POSITION TITLE: Account Executive REPORTS TO: Cross-Functional CLASSIFICATION: Exempt DATE: January 2025 EEO CLASSIFICATION: Professionals POSITION SUMMARY: An Account Executive is responsible for nurturing existing client relationships, driving new business opportunities, and meeting sales goals. Account Executive will oversee a portfolio of assigned accounts, while actively identifying potential clients, conducting market research, and networking. The role involves providing risk management services to clients, with growth expectations different than those of a Risk Advisor. As part of First Mainstreet Insurance, the Account Executive will be a key member of an exceptional, resourceful, and collaborative High-Performance Team (HPT). ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES: Maintain client relationships - manage book of business with no Account Manager/Risk Advisor Generate new business opportunities Network in community or specialty area Achieve sales targets ($10,000 new revenue annual as a baseline) Develop and nurture strong relationships with assigned accounts, serving as their trusted advisor and primary point of contact regarding their insurance policies Regularly communicate with accounts to proactively address concerns, gather feedback and identify opportunities for account growth Manage assigned accounts and ensure all deadlines are met Manage and report information from client to ensure we are assisting to minimize exposures Round out existing accounts by proactively selling additional coverages or policies Monitor account satisfaction levels and take proactive measure to ensure high levels of account retention Review renewals 90-120 days prior to renewal. Request necessary updates from the client and request changes with carrier and/or remarket account Complete onboarding/integration plans for new business Manage all account work in our agency management system (EPIC) to ensure all data is accurate Communicate effectively with clients, underwriters, and co-workers both in writing and verbally to achieve desired results Research and answer coverage questions and make recommendations from/to clients; prepare any supporting documentation Negotiate with both insurance company underwriters and clients to obtain the best outcomes for all parties involved Increase industry and job knowledge as measured by attendance at continuing education, obtaining, or updating designations, and participation in other agency training offerings Embrace the tools provided to become efficient in managing a book of business that is assigned Travel or visit clients when necessary Maintain confidentiality of client and carrier information Perform other duties, as assigned, appropriate to the position SKILLS & COMPETENCIES: Proven experience in an Account Executive role, customer relationship management, or sales Expectation of becoming licensed in P&C within 30 days, if not already Proficient in utilizing service management software and tools like EPIC Proficient or able to quickly learn and utilize Microsoft Office and other applications to maximize efficiency and function in a paper-free environment. Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels Excellent organizational and time management skills, with the ability to prioritize and handle multiple client accounts simultaneously Knowledge of the insurance industry terminology and documentation Ability to collect, analyze, and interpret insurance-related data Self-starter, motivated to grow, make connections in the community and develop a book of business PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and to listen for instructions and information. The employee is also required to sit for long periods of time often in front of a computer monitor and operate a computer keyboard. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Summary: This job description is intended to describe the normal level of work required by the person performing the work. The essential job functions outlined are primary duties and responsibilities. Other duties may be assigned as needs arise or as required. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. PI3741c58c72f3-7007
Executive Director Brookdale Destin - 2400 Crystal Cove Lane, Destin, FL 32550 This position offers a strong relocation package for out of area candidates. Make Lives Better Including Your Own. The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to: Full-time and part-time associate benefits: • 401(k) Retirement Savings Plan • Benefit plan package • Employee Stock Purchase Program • Pre-tax Commuter Benefit • Associate Compassion Fund • Associate Discounts • Identity theft protection • Pet savings and insurance plans • Voluntary benefits available Full-time associate benefits: • Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more. • Paid Time Off • Adoption Benefit • Tuition Reimbursement • Company-provided life insurance and accidental death and dismemberment (AD&D) • Voluntary STD and LTD This is an incentive based position, which may include bonuses, incentive, or commission plans. Please note, Brookdale has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations. Responsibilities Responsible for setting objectives and delivering results that have direct impact on the results within the area. Oversees the day-to-day operations of a mid-size community. Oversees a revenue of up to $25 Million. Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public. Supervises, directs, and motivates staff. Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey. Executes renewal program with existing residents through a proactive program. Develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction. Hires, trains, disciplines and terminates associates in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel. Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence. Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements. Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel. Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups. Utilizes sales and marketing activities and strategies to maximize occupancy. Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families. Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures. Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities . An associate should perform all duties as assigned by his/her supervisor.
11/08/2021
Full time
Executive Director Brookdale Destin - 2400 Crystal Cove Lane, Destin, FL 32550 This position offers a strong relocation package for out of area candidates. Make Lives Better Including Your Own. The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to: Full-time and part-time associate benefits: • 401(k) Retirement Savings Plan • Benefit plan package • Employee Stock Purchase Program • Pre-tax Commuter Benefit • Associate Compassion Fund • Associate Discounts • Identity theft protection • Pet savings and insurance plans • Voluntary benefits available Full-time associate benefits: • Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more. • Paid Time Off • Adoption Benefit • Tuition Reimbursement • Company-provided life insurance and accidental death and dismemberment (AD&D) • Voluntary STD and LTD This is an incentive based position, which may include bonuses, incentive, or commission plans. Please note, Brookdale has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations. Responsibilities Responsible for setting objectives and delivering results that have direct impact on the results within the area. Oversees the day-to-day operations of a mid-size community. Oversees a revenue of up to $25 Million. Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public. Supervises, directs, and motivates staff. Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey. Executes renewal program with existing residents through a proactive program. Develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction. Hires, trains, disciplines and terminates associates in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel. Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence. Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements. Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel. Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups. Utilizes sales and marketing activities and strategies to maximize occupancy. Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families. Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures. Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities . An associate should perform all duties as assigned by his/her supervisor.
We are hiring for 5 entry level positions. Team members will work full time hours providing services in customer care, customer retention, and customer acquisition. Those with a background in restaurant and hospitality have been promoted quickly to management in the past. We need a candidate who loves helping others, finds it easy to connect with people quickly, and is ready to take on a new challenge in their career. We represent one of the largest wireless provider in the World and we are looking for a full time entry level customer account managers to deliver best in class service to our clients. If offered the opportunity at Stand Up Management account managers will enjoy: Friendly - Laid back work environment Competitive pay Bonus opportunities Travel opportunities All position are entry level, we only promote from within. Training is provided. Apply Today! Job Requirements: The following are the suggested qualifications for the position Bachelor's Degree preferred but not necessary Effective interpersonal & excellent communication skills Experience in retail, hospitality, or management Self-confidence, flexibility and sense of humor Results driven attitude with a hunger for success Entry level account managers have the opportunity for career growth in the following: Corporate Training Human Resources and Talent Management Sales Management Social Media and Online Marketing Direct Marketing Communications Business Management and Business Development Relevant experience: event staff, entry level event staff, event staff management, event management, event manager, entry level event manager, event marketing, event marketing specialist, entry level event marketing specialist, event manager, marketing manager, entry level event marketing manager, public relations, entry level public relations, public relations manager, advertising, entry level advertising, advertising manager, advertising management, customer service, event customer service, customer service management, customer service manager, entry level customer service, sales, entry level sales, entry level sales management, sales, marketing, event, manager, public relations, customer service, pr, advertising, public relations, sales, management, marketing, professional selling, business administration, human resources, recruiting, sports management, restaurant management, hospitality, customer service, manager, accounting, computer, management, manufacturing, purchasing, finance, retail, medical, project manager, teacher, real estate, data, entry, printing, insurance, customer service, network, telecommunications, information technology, banking, restaurant, assistant, nurse, graphic design, project management, environmental assistant, design, project management, advertising, supervisor, mba, public relations, printing, insurance, medical assistant, communications, research, computers, training, mortgage, operations, office manager, general, executive, vice president, social, services, social work, collections, pharmaceutical, pharmaceutical sales, drivers, buyer, food, internet, electronics, jobs, tv, chef, editor, phone, wireless, energy, atmosphere, fun, energetic, Cleveland, Parma, Seven Hills, Independence, Lakewood, Westlake, Avon Lake, Rocky River, Avon, North Olmsted, Akron, North Ridgeville, Oberlin, Stow, Twinsburg, Solon, Fairlawn, Copley, Medina, Streetsborro, Kent, Brunswick, Lodi, Garfield, Bedford, Beechwood, South Euclid, Euclid, Cleveland, Cleveland Heights, University Heights., Tremont, Ohio city, Twinsburg, north Olmsted, north Royalton, canton, Mansfield, valley city, Columbia station, Olmsted falls, Barberton, Ravenna, Hartville, portage lakes, Kent, Ellet, Cuyahoga falls, Greene, Richfield, sagamore hills, Seven Hills, Hudson, Wadsworth, Fairlawn, Akron, Berea, North Olmsted, North Ridgeville, Canton, Canal Fulton, Brecksville, Broadview Heights, Tallmadge, Rocky River, Westlake, Brookpark, Parma, Parma Heights, Valley View, Macedonia, Aurora, Middleburg Heights, North Canton
08/31/2021
Full time
We are hiring for 5 entry level positions. Team members will work full time hours providing services in customer care, customer retention, and customer acquisition. Those with a background in restaurant and hospitality have been promoted quickly to management in the past. We need a candidate who loves helping others, finds it easy to connect with people quickly, and is ready to take on a new challenge in their career. We represent one of the largest wireless provider in the World and we are looking for a full time entry level customer account managers to deliver best in class service to our clients. If offered the opportunity at Stand Up Management account managers will enjoy: Friendly - Laid back work environment Competitive pay Bonus opportunities Travel opportunities All position are entry level, we only promote from within. Training is provided. Apply Today! Job Requirements: The following are the suggested qualifications for the position Bachelor's Degree preferred but not necessary Effective interpersonal & excellent communication skills Experience in retail, hospitality, or management Self-confidence, flexibility and sense of humor Results driven attitude with a hunger for success Entry level account managers have the opportunity for career growth in the following: Corporate Training Human Resources and Talent Management Sales Management Social Media and Online Marketing Direct Marketing Communications Business Management and Business Development Relevant experience: event staff, entry level event staff, event staff management, event management, event manager, entry level event manager, event marketing, event marketing specialist, entry level event marketing specialist, event manager, marketing manager, entry level event marketing manager, public relations, entry level public relations, public relations manager, advertising, entry level advertising, advertising manager, advertising management, customer service, event customer service, customer service management, customer service manager, entry level customer service, sales, entry level sales, entry level sales management, sales, marketing, event, manager, public relations, customer service, pr, advertising, public relations, sales, management, marketing, professional selling, business administration, human resources, recruiting, sports management, restaurant management, hospitality, customer service, manager, accounting, computer, management, manufacturing, purchasing, finance, retail, medical, project manager, teacher, real estate, data, entry, printing, insurance, customer service, network, telecommunications, information technology, banking, restaurant, assistant, nurse, graphic design, project management, environmental assistant, design, project management, advertising, supervisor, mba, public relations, printing, insurance, medical assistant, communications, research, computers, training, mortgage, operations, office manager, general, executive, vice president, social, services, social work, collections, pharmaceutical, pharmaceutical sales, drivers, buyer, food, internet, electronics, jobs, tv, chef, editor, phone, wireless, energy, atmosphere, fun, energetic, Cleveland, Parma, Seven Hills, Independence, Lakewood, Westlake, Avon Lake, Rocky River, Avon, North Olmsted, Akron, North Ridgeville, Oberlin, Stow, Twinsburg, Solon, Fairlawn, Copley, Medina, Streetsborro, Kent, Brunswick, Lodi, Garfield, Bedford, Beechwood, South Euclid, Euclid, Cleveland, Cleveland Heights, University Heights., Tremont, Ohio city, Twinsburg, north Olmsted, north Royalton, canton, Mansfield, valley city, Columbia station, Olmsted falls, Barberton, Ravenna, Hartville, portage lakes, Kent, Ellet, Cuyahoga falls, Greene, Richfield, sagamore hills, Seven Hills, Hudson, Wadsworth, Fairlawn, Akron, Berea, North Olmsted, North Ridgeville, Canton, Canal Fulton, Brecksville, Broadview Heights, Tallmadge, Rocky River, Westlake, Brookpark, Parma, Parma Heights, Valley View, Macedonia, Aurora, Middleburg Heights, North Canton
:Come join our winning team!We offer a safe and healthy work environment by following all CDC infection control guidelines.:Do you want to make a positive change in someones life? APPLY NOW and come grow your career with us!:Are you ready for a rewarding and dynamic position that champions professional growth; an opportunity where your leadership skills are utilized to build and expand the companys vision; and to be an integral member of a team that consistently achieves industry-leading client service goals? If so, then our Executive Director position may be the perfect job for you. We are a rapidly growing company specializing in the development, expansion, and management of senior communities. Our focus is to lead the industry with a culture of the highest standards of quality service, environment and care. If you are a successful leader who has a deep compassion for seniors, we would like to hear from you. We provide competitive pay with a performance based incentive package, full benefits and professional development opportunities.Nature and scope: The Executive Director is responsible for leading and directing the overall operations at one of our senior living communities and ensuring that the care and wellness of our residents exceeds expectations. We pride ourselves on providing high-quality care and safe environments for clients that need assisted living and/or memory care services. If you are someone that is passionate about creating a healthy environment for employees and residents, and enjoys business development, operational oversight, short and long-term planning, and fiscal management, this role is for you! Community Management: * Responsible for maintaining a clean and safe environment, including maintenance of facility and grounds, as well as following infection control, fire, and safety policies and procedures. * Serve as the Director of the Communitys Quality Assurance Committee and assure quarterly QA audits are completed thoroughly and honestly. * Conduct routine inspections of services being provided to ensure highest quality. * Manage Community budgets by monitoring labor costs, food costs, accounts receivable, accounts payable, and payroll in concert with the home office and the Operations staff. Compliance: * Maintain current knowledge of state regulations and ensure compliance in all surveys conducted by licensing and regulatory authorities. * Ensure compliance and understanding of all regulations regarding residents rights. Community Staffing and Retention: * Create a high performing team. Develop leaders within your organization. * Recruiting, hiring and onboarding of qualified candidates for employment. * Implement training and incentive programs. * Maintain staffing schedules. * Evaluate staff performance and mentor as necessary. * Encourage high employee morale and unit cohesion. Ensure compliance with employment laws and company policies. Maintain network of recruitment sources. Sales, Marketing and Revenue: * Ensure optimum/maximum occupancy, revenue and profitability for the Community. * Develop and implement annual sales and marketing plan to include events, referral development, and relationship building among staff and the local community, to include state regulators, residents, and families. * Ongoing evaluation of market trends and local competition. Supervisory functions: * Responsible for supervising all staff, assigning duties/tasks and directing the work of all department employees with full accountability for the performance of subordinates. * Demonstrate independent judgment and discretion. * Responsible for tracking attendance and effectively carrying out disciplinary action where appropriate. Occasional travel and training may be required. This position is full-time and may require you to work outside of standard business hours. This job description provides a framework for the role; other duties may be assigned as necessary. Minimum eligibility requirements: * Bachelor's degree in related field preferred. * Leadership experience of 3 years or more in a retirement, nursing home, or assisted living industry preferred. * Must be knowledgeable of state regulations. * Must be eligible for certification with applicable state licensing agencies. * Must be able to communicate effectively with residents, families, staff, community and state officials/surveyors, hospital staff and general public. * Must have compassion for and desire to work with the elderly. * Must demonstrate the ability to lead a team and develop leaders within an organization. * Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others. * Must be computer literate. * Experience with financial reporting and managing multiple budgets. * Must pass criminal background check. * Must meet all health requirements. * Must have valid drivers license. * Must be able to perform the duties and responsibilities with or without reasonable accommodation. Physical/sensory requirement: * Light work Ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to life, carry, push, pull, or otherwise move objects.:
08/30/2021
Full time
:Come join our winning team!We offer a safe and healthy work environment by following all CDC infection control guidelines.:Do you want to make a positive change in someones life? APPLY NOW and come grow your career with us!:Are you ready for a rewarding and dynamic position that champions professional growth; an opportunity where your leadership skills are utilized to build and expand the companys vision; and to be an integral member of a team that consistently achieves industry-leading client service goals? If so, then our Executive Director position may be the perfect job for you. We are a rapidly growing company specializing in the development, expansion, and management of senior communities. Our focus is to lead the industry with a culture of the highest standards of quality service, environment and care. If you are a successful leader who has a deep compassion for seniors, we would like to hear from you. We provide competitive pay with a performance based incentive package, full benefits and professional development opportunities.Nature and scope: The Executive Director is responsible for leading and directing the overall operations at one of our senior living communities and ensuring that the care and wellness of our residents exceeds expectations. We pride ourselves on providing high-quality care and safe environments for clients that need assisted living and/or memory care services. If you are someone that is passionate about creating a healthy environment for employees and residents, and enjoys business development, operational oversight, short and long-term planning, and fiscal management, this role is for you! Community Management: * Responsible for maintaining a clean and safe environment, including maintenance of facility and grounds, as well as following infection control, fire, and safety policies and procedures. * Serve as the Director of the Communitys Quality Assurance Committee and assure quarterly QA audits are completed thoroughly and honestly. * Conduct routine inspections of services being provided to ensure highest quality. * Manage Community budgets by monitoring labor costs, food costs, accounts receivable, accounts payable, and payroll in concert with the home office and the Operations staff. Compliance: * Maintain current knowledge of state regulations and ensure compliance in all surveys conducted by licensing and regulatory authorities. * Ensure compliance and understanding of all regulations regarding residents rights. Community Staffing and Retention: * Create a high performing team. Develop leaders within your organization. * Recruiting, hiring and onboarding of qualified candidates for employment. * Implement training and incentive programs. * Maintain staffing schedules. * Evaluate staff performance and mentor as necessary. * Encourage high employee morale and unit cohesion. Ensure compliance with employment laws and company policies. Maintain network of recruitment sources. Sales, Marketing and Revenue: * Ensure optimum/maximum occupancy, revenue and profitability for the Community. * Develop and implement annual sales and marketing plan to include events, referral development, and relationship building among staff and the local community, to include state regulators, residents, and families. * Ongoing evaluation of market trends and local competition. Supervisory functions: * Responsible for supervising all staff, assigning duties/tasks and directing the work of all department employees with full accountability for the performance of subordinates. * Demonstrate independent judgment and discretion. * Responsible for tracking attendance and effectively carrying out disciplinary action where appropriate. Occasional travel and training may be required. This position is full-time and may require you to work outside of standard business hours. This job description provides a framework for the role; other duties may be assigned as necessary. Minimum eligibility requirements: * Bachelor's degree in related field preferred. * Leadership experience of 3 years or more in a retirement, nursing home, or assisted living industry preferred. * Must be knowledgeable of state regulations. * Must be eligible for certification with applicable state licensing agencies. * Must be able to communicate effectively with residents, families, staff, community and state officials/surveyors, hospital staff and general public. * Must have compassion for and desire to work with the elderly. * Must demonstrate the ability to lead a team and develop leaders within an organization. * Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others. * Must be computer literate. * Experience with financial reporting and managing multiple budgets. * Must pass criminal background check. * Must meet all health requirements. * Must have valid drivers license. * Must be able to perform the duties and responsibilities with or without reasonable accommodation. Physical/sensory requirement: * Light work Ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to life, carry, push, pull, or otherwise move objects.:
SEEKING HOTEL & HOSPITALITY EXPERIENCE FOR ENTRY LEVEL MARKETING & SALES US BUSINESS SERVICES US Business Services is hiring ENTRY LEVEL marketing and sales representatives to help support our Energy Brokers' expanding customer base. We have found that those from the customer service industry thrive in this role due to their customer and 'people person' skill sets. "Hire character. Train skill." Peter Schutz We are currently looking to fill entry level marketing and sales representatives positions. We are looking for the smiling face and firm handshake to partner with our client's name. We are looking for a genuine candidate to help increase the quality of our client's brand. We are looking for an entry level candidate to develop and cross train in every aspect of: Lead Based Sales Creating & Executing Marketing Strategies Promotions Consulting Acquisition Customer Service Branding Business Development Job Requirements: US Business Services is committed for continued personal and professional development for our highly skilled sales force through training provided in office by our team as well as our Energy Brokers. Chosen candidates will be developed into experts in the following areas: Product Development Sales Training Client Representation Market Management Customer Relations Territory Supervision Campaign Intelligence If you are interested in gaining "hands-on" experience and believe you are a qualified candidate for the position please email your resume to us! This is an entry level position. All college graduates are encouraged to apply; however, the following degrees/experiences are the best matches: communications, business administration, management, advertising, marketing, public relations, political science, psychology, military, sports management, athletic experience. Compensation is based on individual performance. Candidates with the following interest should apply: Customer care, sales, entry level sales, customer relations, entry level, entry level sales, training, sales training, sales management, leadership, account sales, customer acquisition, customer conversion, customer response, sales, entry level, customer renewal, customer retention, customer research, sales, customer response, customer effectiveness, full time, entry level, sales, provides face to face service to customers, customer satisfaction, restaurant management, restaurant service, marketing and sales, services in hospitality, customer service evaluation, customer loyalty, customer service adviser, sales, full time, entry level, customer service analyst, customer service associate, sales, customer service consultant, customer relationship adviser, sales, full time, entry level, customer relationship management, marketing management, hospitality, customer service, business management, business to business sales, Outside sales, Marketing and advertising specialists, Entry level sales and Marketing, Sports minded individuals, Management training, Training others, Marketing reps, Consulting, Business Development, Marketing coordinator, , claims administration, claims representative, claims rep, claims administrator, Takoma Park, Silver Spring, Columbia, Alexandria, Washington DC, owings mills, townson, college park, columbia, washington dc, odenton, rosedale, forest heights, randallstown, silver spring,takoma park,gwynn oak,pikesville,berwyn heights,stevensville, alexandria, baltimore, owings mills,gaithersburg, laurel, ellicott city, catonsville, jessup, halethrope, clarksville, glen burnie, college park, towson, annapolis, bowie. Business development manager, customer relationship manager, restaurant, retail, full time, part time, entry level accounting, full time administrative assistant, receptionist, warehouse manager, retail associate, retail cashier, coaching, coached sports, student athlete, sports management, trainer, leader, sports-minded role, consultant, marketing, management, office assistant, office, clerical, office manager, insurance, customer service representative, leadership, operations manager, store manager, supervisor, director, teacher, project manager, communications, retail salesperson, customer service, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e-business, distribution manager, customer service clerk, call center agent, customer service director, customer service sales, field sales representative, account manager, advertising director, area sales manager, communications manager, full time communications director, media relations, public relations, e-commerce, sales, inside sales, outside sales, direct sales, insurance sales, executive administrative assistant, sports director, sports league official, business systems analyst, assistant manager, office support worker, admin support worker, human resources, full time recruiter, entry level recruiter, real estate, real estate agent, property management, training, develop, development, host, hostess, waitress, waiter, full time prep cook, restaurant manager
01/30/2021
Full time
SEEKING HOTEL & HOSPITALITY EXPERIENCE FOR ENTRY LEVEL MARKETING & SALES US BUSINESS SERVICES US Business Services is hiring ENTRY LEVEL marketing and sales representatives to help support our Energy Brokers' expanding customer base. We have found that those from the customer service industry thrive in this role due to their customer and 'people person' skill sets. "Hire character. Train skill." Peter Schutz We are currently looking to fill entry level marketing and sales representatives positions. We are looking for the smiling face and firm handshake to partner with our client's name. We are looking for a genuine candidate to help increase the quality of our client's brand. We are looking for an entry level candidate to develop and cross train in every aspect of: Lead Based Sales Creating & Executing Marketing Strategies Promotions Consulting Acquisition Customer Service Branding Business Development Job Requirements: US Business Services is committed for continued personal and professional development for our highly skilled sales force through training provided in office by our team as well as our Energy Brokers. Chosen candidates will be developed into experts in the following areas: Product Development Sales Training Client Representation Market Management Customer Relations Territory Supervision Campaign Intelligence If you are interested in gaining "hands-on" experience and believe you are a qualified candidate for the position please email your resume to us! This is an entry level position. All college graduates are encouraged to apply; however, the following degrees/experiences are the best matches: communications, business administration, management, advertising, marketing, public relations, political science, psychology, military, sports management, athletic experience. Compensation is based on individual performance. Candidates with the following interest should apply: Customer care, sales, entry level sales, customer relations, entry level, entry level sales, training, sales training, sales management, leadership, account sales, customer acquisition, customer conversion, customer response, sales, entry level, customer renewal, customer retention, customer research, sales, customer response, customer effectiveness, full time, entry level, sales, provides face to face service to customers, customer satisfaction, restaurant management, restaurant service, marketing and sales, services in hospitality, customer service evaluation, customer loyalty, customer service adviser, sales, full time, entry level, customer service analyst, customer service associate, sales, customer service consultant, customer relationship adviser, sales, full time, entry level, customer relationship management, marketing management, hospitality, customer service, business management, business to business sales, Outside sales, Marketing and advertising specialists, Entry level sales and Marketing, Sports minded individuals, Management training, Training others, Marketing reps, Consulting, Business Development, Marketing coordinator, , claims administration, claims representative, claims rep, claims administrator, Takoma Park, Silver Spring, Columbia, Alexandria, Washington DC, owings mills, townson, college park, columbia, washington dc, odenton, rosedale, forest heights, randallstown, silver spring,takoma park,gwynn oak,pikesville,berwyn heights,stevensville, alexandria, baltimore, owings mills,gaithersburg, laurel, ellicott city, catonsville, jessup, halethrope, clarksville, glen burnie, college park, towson, annapolis, bowie. Business development manager, customer relationship manager, restaurant, retail, full time, part time, entry level accounting, full time administrative assistant, receptionist, warehouse manager, retail associate, retail cashier, coaching, coached sports, student athlete, sports management, trainer, leader, sports-minded role, consultant, marketing, management, office assistant, office, clerical, office manager, insurance, customer service representative, leadership, operations manager, store manager, supervisor, director, teacher, project manager, communications, retail salesperson, customer service, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e-business, distribution manager, customer service clerk, call center agent, customer service director, customer service sales, field sales representative, account manager, advertising director, area sales manager, communications manager, full time communications director, media relations, public relations, e-commerce, sales, inside sales, outside sales, direct sales, insurance sales, executive administrative assistant, sports director, sports league official, business systems analyst, assistant manager, office support worker, admin support worker, human resources, full time recruiter, entry level recruiter, real estate, real estate agent, property management, training, develop, development, host, hostess, waitress, waiter, full time prep cook, restaurant manager
We are hiring for 5 entry level positions. Team members will work full time hours providing services in customer care, customer retention, and customer acquisition. Those with a background in restaurant and hospitality have been promoted quickly to management in the past. We need a candidate who loves helping others, finds it easy to connect with people quickly, and is ready to take on a new challenge in their career. We represent one of the largest wireless provider in the World and we are looking for a full time entry level customer account managers to deliver best in class service to our clients. If offered the opportunity at Stand Up Management account managers will enjoy: Friendly - Laid back work environment Competitive pay Bonus opportunities Travel opportunities All position are entry level, we only promote from within. Training is provided. Apply Today! Job Requirements: The following are the suggested qualifications for the position Bachelor's Degree preferred but not necessary Effective interpersonal & excellent communication skills Experience in retail, hospitality, or management Self-confidence, flexibility and sense of humor Results driven attitude with a hunger for success Entry level account managers have the opportunity for career growth in the following: Corporate Training Human Resources and Talent Management Sales Management Social Media and Online Marketing Direct Marketing Communications Business Management and Business Development Relevant experience: event staff, entry level event staff, event staff management, event management, event manager, entry level event manager, event marketing, event marketing specialist, entry level event marketing specialist, event manager, marketing manager, entry level event marketing manager, public relations, entry level public relations, public relations manager, advertising, entry level advertising, advertising manager, advertising management, customer service, event customer service, customer service management, customer service manager, entry level customer service, sales, entry level sales, entry level sales management, sales, marketing, event, manager, public relations, customer service, pr, advertising, public relations, sales, management, marketing, professional selling, business administration, human resources, recruiting, sports management, restaurant management, hospitality, customer service, manager, accounting, computer, management, manufacturing, purchasing, finance, retail, medical, project manager, teacher, real estate, data, entry, printing, insurance, customer service, network, telecommunications, information technology, banking, restaurant, assistant, nurse, graphic design, project management, environmental assistant, design, project management, advertising, supervisor, mba, public relations, printing, insurance, medical assistant, communications, research, computers, training, mortgage, operations, office manager, general, executive, vice president, social, services, social work, collections, pharmaceutical, pharmaceutical sales, drivers, buyer, food, internet, electronics, jobs, tv, chef, editor, phone, wireless, energy, atmosphere, fun, energetic, Cleveland, Parma, Seven Hills, Independence, Lakewood, Westlake, Avon Lake, Rocky River, Avon, North Olmsted, Akron, North Ridgeville, Oberlin, Stow, Twinsburg, Solon, Fairlawn, Copley, Medina, Streetsborro, Kent, Brunswick, Lodi, Garfield, Bedford, Beechwood, South Euclid, Euclid, Cleveland, Cleveland Heights, University Heights., Tremont, Ohio city, Twinsburg, north Olmsted, north Royalton, canton, Mansfield, valley city, Columbia station, Olmsted falls, Barberton, Ravenna, Hartville, portage lakes, Kent, Ellet, Cuyahoga falls, Greene, Richfield, sagamore hills, Seven Hills, Hudson, Wadsworth, Fairlawn, Akron, Berea, North Olmsted, North Ridgeville, Canton, Canal Fulton, Brecksville, Broadview Heights, Tallmadge, Rocky River, Westlake, Brookpark, Parma, Parma Heights, Valley View, Macedonia, Aurora, Middleburg Heights, North Canton
01/14/2021
Full time
We are hiring for 5 entry level positions. Team members will work full time hours providing services in customer care, customer retention, and customer acquisition. Those with a background in restaurant and hospitality have been promoted quickly to management in the past. We need a candidate who loves helping others, finds it easy to connect with people quickly, and is ready to take on a new challenge in their career. We represent one of the largest wireless provider in the World and we are looking for a full time entry level customer account managers to deliver best in class service to our clients. If offered the opportunity at Stand Up Management account managers will enjoy: Friendly - Laid back work environment Competitive pay Bonus opportunities Travel opportunities All position are entry level, we only promote from within. Training is provided. Apply Today! Job Requirements: The following are the suggested qualifications for the position Bachelor's Degree preferred but not necessary Effective interpersonal & excellent communication skills Experience in retail, hospitality, or management Self-confidence, flexibility and sense of humor Results driven attitude with a hunger for success Entry level account managers have the opportunity for career growth in the following: Corporate Training Human Resources and Talent Management Sales Management Social Media and Online Marketing Direct Marketing Communications Business Management and Business Development Relevant experience: event staff, entry level event staff, event staff management, event management, event manager, entry level event manager, event marketing, event marketing specialist, entry level event marketing specialist, event manager, marketing manager, entry level event marketing manager, public relations, entry level public relations, public relations manager, advertising, entry level advertising, advertising manager, advertising management, customer service, event customer service, customer service management, customer service manager, entry level customer service, sales, entry level sales, entry level sales management, sales, marketing, event, manager, public relations, customer service, pr, advertising, public relations, sales, management, marketing, professional selling, business administration, human resources, recruiting, sports management, restaurant management, hospitality, customer service, manager, accounting, computer, management, manufacturing, purchasing, finance, retail, medical, project manager, teacher, real estate, data, entry, printing, insurance, customer service, network, telecommunications, information technology, banking, restaurant, assistant, nurse, graphic design, project management, environmental assistant, design, project management, advertising, supervisor, mba, public relations, printing, insurance, medical assistant, communications, research, computers, training, mortgage, operations, office manager, general, executive, vice president, social, services, social work, collections, pharmaceutical, pharmaceutical sales, drivers, buyer, food, internet, electronics, jobs, tv, chef, editor, phone, wireless, energy, atmosphere, fun, energetic, Cleveland, Parma, Seven Hills, Independence, Lakewood, Westlake, Avon Lake, Rocky River, Avon, North Olmsted, Akron, North Ridgeville, Oberlin, Stow, Twinsburg, Solon, Fairlawn, Copley, Medina, Streetsborro, Kent, Brunswick, Lodi, Garfield, Bedford, Beechwood, South Euclid, Euclid, Cleveland, Cleveland Heights, University Heights., Tremont, Ohio city, Twinsburg, north Olmsted, north Royalton, canton, Mansfield, valley city, Columbia station, Olmsted falls, Barberton, Ravenna, Hartville, portage lakes, Kent, Ellet, Cuyahoga falls, Greene, Richfield, sagamore hills, Seven Hills, Hudson, Wadsworth, Fairlawn, Akron, Berea, North Olmsted, North Ridgeville, Canton, Canal Fulton, Brecksville, Broadview Heights, Tallmadge, Rocky River, Westlake, Brookpark, Parma, Parma Heights, Valley View, Macedonia, Aurora, Middleburg Heights, North Canton
Director of Customer Success Location : Mountain View, CA The NICE Actimize Premier team is currently seeking a motivated, seasoned, hands-on Customer Success Director to play a key role in defining, optimizing, and driving success for our customers. Develop, direct, and evaluate customer success strategies, processes, activities and initiatives. Lead and develop the customer success team, managing employee performance, reporting, and career development. Drive increased contact value for existing customers and improved customer experiences and satisfaction. Responsibilities Build and lead a world-class Customer Success Team , creating a rapid team onboarding process, encouraging continuous learning, and fostering collaboration within the team and organization. Drive customer success outcomes by collecting key Customer Success metrics such as gross renewals rate , net retention, adoption, customer h ealth, churn rate and n et promoter score (NPS) . Customer Success Director will work to the increase renewal rates and reduction of churn; expand account revenue through up selling and identifying new opportunities; promote higher product adoption, ensure customer satisfaction , measure and drive higher health scores , provide . Part of the responsibilities includes identify opportunities for continuous improvement , using Customer Success best practices such as QBRs, Risk Assessments, Proactive outreach, Health Checks, and ensure time to value. Manage customer success activities within the following functions onboarding, training, renewals, up s ell s and advocacy. Measure the effectiveness of customer success by defining operational metrics for the team, individuals, and executives, establishing a system for tracking metrics, and creating a team review process. Create and inspire a customer success culture across the c ompany driving a company-wide definition of an ideal customer and feedback loop. Qualifications Bachelor's degree in computer science, marketing or related degree , MBA is preferred. 5 years' experience leading organizations as a Customer Success Manager. Strong empathy for customers and passion for revenue and growth. Prior experience in preventing financial crime and post-sale/sales preferred. Deep understanding of Customer Success best practices . Understanding recurring revenue business models. Analytical and process-oriented mindset. Demonstrated desire for continuous learning and improvement. Enthusiastic and creative leader with the ability to inspire others. Excellent communication and presentation skills. Ability to proactively identify and resolve technical and project delivery issues . Travel up to 25% . NICE Actimize is offering a competitive base salary, a bonus, and a full benefit package. Benefits include: medical, dental, 401K, vision, Life, STD, LTD, and a Flexible spending account. NICE Actimize Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, color, religion, creed, national origin, sexual orientation, marital status, disability, disabled veteran status or Vietnam era veteran status, or other legally protected categories - provided by Dice
10/01/2020
Full time
Director of Customer Success Location : Mountain View, CA The NICE Actimize Premier team is currently seeking a motivated, seasoned, hands-on Customer Success Director to play a key role in defining, optimizing, and driving success for our customers. Develop, direct, and evaluate customer success strategies, processes, activities and initiatives. Lead and develop the customer success team, managing employee performance, reporting, and career development. Drive increased contact value for existing customers and improved customer experiences and satisfaction. Responsibilities Build and lead a world-class Customer Success Team , creating a rapid team onboarding process, encouraging continuous learning, and fostering collaboration within the team and organization. Drive customer success outcomes by collecting key Customer Success metrics such as gross renewals rate , net retention, adoption, customer h ealth, churn rate and n et promoter score (NPS) . Customer Success Director will work to the increase renewal rates and reduction of churn; expand account revenue through up selling and identifying new opportunities; promote higher product adoption, ensure customer satisfaction , measure and drive higher health scores , provide . Part of the responsibilities includes identify opportunities for continuous improvement , using Customer Success best practices such as QBRs, Risk Assessments, Proactive outreach, Health Checks, and ensure time to value. Manage customer success activities within the following functions onboarding, training, renewals, up s ell s and advocacy. Measure the effectiveness of customer success by defining operational metrics for the team, individuals, and executives, establishing a system for tracking metrics, and creating a team review process. Create and inspire a customer success culture across the c ompany driving a company-wide definition of an ideal customer and feedback loop. Qualifications Bachelor's degree in computer science, marketing or related degree , MBA is preferred. 5 years' experience leading organizations as a Customer Success Manager. Strong empathy for customers and passion for revenue and growth. Prior experience in preventing financial crime and post-sale/sales preferred. Deep understanding of Customer Success best practices . Understanding recurring revenue business models. Analytical and process-oriented mindset. Demonstrated desire for continuous learning and improvement. Enthusiastic and creative leader with the ability to inspire others. Excellent communication and presentation skills. Ability to proactively identify and resolve technical and project delivery issues . Travel up to 25% . NICE Actimize is offering a competitive base salary, a bonus, and a full benefit package. Benefits include: medical, dental, 401K, vision, Life, STD, LTD, and a Flexible spending account. NICE Actimize Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, color, religion, creed, national origin, sexual orientation, marital status, disability, disabled veteran status or Vietnam era veteran status, or other legally protected categories - provided by Dice
Taos is immediately hiring a Service Delivery Manager to join our expanding Professional Services division in the Northeast region! Candidates should be located in the New York/Boston/East Coast area . Who you are: You are a natural leader who can strongly motivate your teams. Your focus is on strategic, big-picture thinking and the tactical aspects of your work to ensure that quality service is delivered. You can proactively instill a culture where execution perfection is the norm, automation is encouraged, and client satisfaction is the ultimate measure of success. What you'll be doing: Leading the strategy and the delivery of professional services solutions that support enterprise customers in their journey to cloud adoption Executing delivery of transformational engagements that are rooted in infrastructure, application and data modernization across major public cloud providers (AWS, ====P and Azure) Quarterbacking strategy, development, and operations for a team providing support for Taos clients Ensuring that Taos is meeting our contractual obligations through measurement of key KPIs, while tactfully avoiding duties outside the scope of our contractual obligations Taking ownership of the overall quality for the services provided by the Taos team Supporting all efforts to simplify and enhance the customer experience Establishing, tracking, analyzing, and reporting metrics aligned with Client Success goals for client satisfaction and retention Partnering with our Business Development Executives to increase wallet share and build additional relationships within the account Establishing a trusted/strategic advisor relationship with clients and drive continued value of our products and services Navigating internal resources on account escalations to drive resolution Driving technical staff to monitor and resolve customer issues and accomplish objectives, serving as a role model Guiding staff to be self-motivated with the ambition to problem-solve, learn, and create their own mechanisms for resolving issues and, most importantly, communicating effectively with the ability to thrive in a team environment Acting as escalation point-of-contact for all major issues Staying on top of all event, incident, and requests/change management Ensuring: Timely and accurate notification of issues are being communicated to the business and that all outages are being escalated accordingly All process and procedures have been implemented, understood, and followed by the team. All Root Cause Analysis (RCAs) are completed accurately and timely, with the ability to present to executive leadership Multi-tasking and solving multiple issues simultaneously in a high stress environment Coaching and mentoring teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture Resolving any scheduled maintenance or major issues escalated from direct reports Delivering quality support services operations in a relationship-focused, metrics-driven organization Driving continuous improvement through hands on leadership with extensive technical and management background Providing organizational leadership throughout the Professional Services team and Taos in general including recruiting, employee retention, coaching, mentoring, and staff growth Reviewing, enhancing, and establishing standard operating procedures to improve incident management, change management, and request management Providing thought leadership and problem-solving input for Taos and our customers, and driving cross-functional relations with all major departments at Taos Creating a learning organization focused on improving team execution, capability, and morale What you'll bring with you: At least 5+ years' experience managing service delivery across a multi-million-dollar customer portfolio; prefer experience as a leader in a service industry (professional services organization, system integrator) Demonstrated experience in delivering enterprise solutions across one or more of the major public cloud providers (AWS, ====P or Azure) Strong technical acumen Ability to see the big picture and provide a continuous improvement mindset with processes Demonstrated ability to multi-task and manage multiple initiatives in the execution of daily operations Ability to supervise and motivate others, collaborating to resolve problems, handle unique requests or situations Strong project management skills Excellent oral and written communication Solid working knowledge of Windows, Word, Excel, and Outlook Previous experience with Managed Services a plus Who is Taos? Taos helps today's enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client's biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What's Next. Referrals: We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us. Compensation: Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)! Equal Opportunity Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. Veterans are encouraged to apply! E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please go to and review the E-Verify Participant and Right to Work links for more information. - provided by Dice
10/01/2020
Full time
Taos is immediately hiring a Service Delivery Manager to join our expanding Professional Services division in the Northeast region! Candidates should be located in the New York/Boston/East Coast area . Who you are: You are a natural leader who can strongly motivate your teams. Your focus is on strategic, big-picture thinking and the tactical aspects of your work to ensure that quality service is delivered. You can proactively instill a culture where execution perfection is the norm, automation is encouraged, and client satisfaction is the ultimate measure of success. What you'll be doing: Leading the strategy and the delivery of professional services solutions that support enterprise customers in their journey to cloud adoption Executing delivery of transformational engagements that are rooted in infrastructure, application and data modernization across major public cloud providers (AWS, ====P and Azure) Quarterbacking strategy, development, and operations for a team providing support for Taos clients Ensuring that Taos is meeting our contractual obligations through measurement of key KPIs, while tactfully avoiding duties outside the scope of our contractual obligations Taking ownership of the overall quality for the services provided by the Taos team Supporting all efforts to simplify and enhance the customer experience Establishing, tracking, analyzing, and reporting metrics aligned with Client Success goals for client satisfaction and retention Partnering with our Business Development Executives to increase wallet share and build additional relationships within the account Establishing a trusted/strategic advisor relationship with clients and drive continued value of our products and services Navigating internal resources on account escalations to drive resolution Driving technical staff to monitor and resolve customer issues and accomplish objectives, serving as a role model Guiding staff to be self-motivated with the ambition to problem-solve, learn, and create their own mechanisms for resolving issues and, most importantly, communicating effectively with the ability to thrive in a team environment Acting as escalation point-of-contact for all major issues Staying on top of all event, incident, and requests/change management Ensuring: Timely and accurate notification of issues are being communicated to the business and that all outages are being escalated accordingly All process and procedures have been implemented, understood, and followed by the team. All Root Cause Analysis (RCAs) are completed accurately and timely, with the ability to present to executive leadership Multi-tasking and solving multiple issues simultaneously in a high stress environment Coaching and mentoring teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture Resolving any scheduled maintenance or major issues escalated from direct reports Delivering quality support services operations in a relationship-focused, metrics-driven organization Driving continuous improvement through hands on leadership with extensive technical and management background Providing organizational leadership throughout the Professional Services team and Taos in general including recruiting, employee retention, coaching, mentoring, and staff growth Reviewing, enhancing, and establishing standard operating procedures to improve incident management, change management, and request management Providing thought leadership and problem-solving input for Taos and our customers, and driving cross-functional relations with all major departments at Taos Creating a learning organization focused on improving team execution, capability, and morale What you'll bring with you: At least 5+ years' experience managing service delivery across a multi-million-dollar customer portfolio; prefer experience as a leader in a service industry (professional services organization, system integrator) Demonstrated experience in delivering enterprise solutions across one or more of the major public cloud providers (AWS, ====P or Azure) Strong technical acumen Ability to see the big picture and provide a continuous improvement mindset with processes Demonstrated ability to multi-task and manage multiple initiatives in the execution of daily operations Ability to supervise and motivate others, collaborating to resolve problems, handle unique requests or situations Strong project management skills Excellent oral and written communication Solid working knowledge of Windows, Word, Excel, and Outlook Previous experience with Managed Services a plus Who is Taos? Taos helps today's enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client's biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What's Next. Referrals: We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us. Compensation: Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)! Equal Opportunity Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. Veterans are encouraged to apply! E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please go to and review the E-Verify Participant and Right to Work links for more information. - provided by Dice
Position Objective: Konica Minolta currently has an exciting opportunity for a Service Delivery Manager! The objective of the Service Delivery Manager is to manage, grow and develop a loyal, satisfied and appropriately skilled engineering team. The Service Delivery Manager is responsible for the overall productivity and quality of work for their assigned team(s) and works to ensure that each of their team members have the skills and tools needed to be successful and addresses/expedites escalations when necessary. The Service Delivery Manager works closely with various departments and Client account stakeholders to ensure consistent quality service delivery and to identify and facilitate remediation of service quality issues as they arise. The Service Delivery Manager coordinates activities with the various matrixed functional leaders within All Covered to ensure alignment and effectiveness. Essential Job Functions: Manage a team of Engineers with a focus on: Business and Financial Management Growth Focus (for both Revenue and Profit) Acquisition Integration Planning Cost Planning and Management of Engineering resources Training cost Management Sales Management Participate in proposal Development, Review and Sign-Off Provide Sales support Opportunity Identification within the Client base Market Development Activities Participate in development of "Go-To Market" strategy for location Assist with development and ensure the adoption of Best Practices Assist with development of training curriculums Attendance at Industry networking events Develop strong relationship with local Konica Minolta Business Solutions teams and resources Interface with Corporate Sales, Marketing and Practice functions Client Relationship Management Client retention and satisfaction Work closely with Region teams on Client profitability Contracted/Project revenue and realized rate IT strategy and consulting (Projects) Interface with Corporate Sales, Engineering and Operations Functions Engineering and Service Delivery Manager of 8-12 engineering resources Responsible for Service Delivery quality to the clients in the location Partner with Region Leadership to evolve and optimize delivery model Local staff planning/execution Local performance coaching and counseling Local performance reviews/career development Responsible for executing on executive and company driven strategies with local team Local quality Service Delivery Work closely with Principal Engineer and Training Manager to execute required training plans Responsible for employee wellness of local team Competencies (Knowledge, Skills and Abilities): Management/leadership past experience, managing dispersed and/or Remote teams Proven success at building and working as part of a team Proven dedication to enabling quality through continuous improvement Exhibits strong coaching, decision making and leadership skills Previous I.T. consulting across multiple clients is strongly preferred Able to explain and guide clients through technical issues. Excellent verbal and written communication skills. Possess valid drivers' license Ability to multi-task and manage multiple priorities Must be able to learn new concepts, applications and technologies quickly Have an entrepreneurial spirit, is a self-starter, and thinks outside of the box Ability to deal with changing priorities to complete tasks in a short period of time Exceptional organizational and time management skills Solid commitment to customer service with good initiative and follow-through Experience, Educational Requirements and Certifications: BA or BS degree or equivalent combination of relevant education and experience 5+ years of work experience in technology, people management, technology consulting, and multiple operating systems network engineering/administration experience - provided by Dice
09/29/2020
Full time
Position Objective: Konica Minolta currently has an exciting opportunity for a Service Delivery Manager! The objective of the Service Delivery Manager is to manage, grow and develop a loyal, satisfied and appropriately skilled engineering team. The Service Delivery Manager is responsible for the overall productivity and quality of work for their assigned team(s) and works to ensure that each of their team members have the skills and tools needed to be successful and addresses/expedites escalations when necessary. The Service Delivery Manager works closely with various departments and Client account stakeholders to ensure consistent quality service delivery and to identify and facilitate remediation of service quality issues as they arise. The Service Delivery Manager coordinates activities with the various matrixed functional leaders within All Covered to ensure alignment and effectiveness. Essential Job Functions: Manage a team of Engineers with a focus on: Business and Financial Management Growth Focus (for both Revenue and Profit) Acquisition Integration Planning Cost Planning and Management of Engineering resources Training cost Management Sales Management Participate in proposal Development, Review and Sign-Off Provide Sales support Opportunity Identification within the Client base Market Development Activities Participate in development of "Go-To Market" strategy for location Assist with development and ensure the adoption of Best Practices Assist with development of training curriculums Attendance at Industry networking events Develop strong relationship with local Konica Minolta Business Solutions teams and resources Interface with Corporate Sales, Marketing and Practice functions Client Relationship Management Client retention and satisfaction Work closely with Region teams on Client profitability Contracted/Project revenue and realized rate IT strategy and consulting (Projects) Interface with Corporate Sales, Engineering and Operations Functions Engineering and Service Delivery Manager of 8-12 engineering resources Responsible for Service Delivery quality to the clients in the location Partner with Region Leadership to evolve and optimize delivery model Local staff planning/execution Local performance coaching and counseling Local performance reviews/career development Responsible for executing on executive and company driven strategies with local team Local quality Service Delivery Work closely with Principal Engineer and Training Manager to execute required training plans Responsible for employee wellness of local team Competencies (Knowledge, Skills and Abilities): Management/leadership past experience, managing dispersed and/or Remote teams Proven success at building and working as part of a team Proven dedication to enabling quality through continuous improvement Exhibits strong coaching, decision making and leadership skills Previous I.T. consulting across multiple clients is strongly preferred Able to explain and guide clients through technical issues. Excellent verbal and written communication skills. Possess valid drivers' license Ability to multi-task and manage multiple priorities Must be able to learn new concepts, applications and technologies quickly Have an entrepreneurial spirit, is a self-starter, and thinks outside of the box Ability to deal with changing priorities to complete tasks in a short period of time Exceptional organizational and time management skills Solid commitment to customer service with good initiative and follow-through Experience, Educational Requirements and Certifications: BA or BS degree or equivalent combination of relevant education and experience 5+ years of work experience in technology, people management, technology consulting, and multiple operating systems network engineering/administration experience - provided by Dice
