About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Medical Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our Dartmouth office in Hanover, NH. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
12/04/2024
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Medical Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our Dartmouth office in Hanover, NH. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Office Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at one of our Kendall Square office in Cambridge, Massachusetts. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
12/04/2024
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Office Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at one of our Kendall Square office in Cambridge, Massachusetts. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Medical Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our Dartmouth office in Hanover, NH. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
12/03/2024
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Medical Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our Dartmouth office in Hanover, NH. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Lab Services Specialist (Phlebotomist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. Reporting to the Office Manager and collaborating closely with our diverse team of providers and administrative assistants, you'll be an integral part of our patient's primary care team both on a local office level and as a part of your larger district. You'll utilize the highest quality standards to perform specimen collections and processing, while providing a personalized and calming experience for our patients. You will use a growth mindset to navigate the rapidly changing technology and workflows that keep us on the forefront of modern day healthcare, all while providing best in class, human-centered care to our patients. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Master our technology suite including, but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life , in order to interact with team members and complete daily work What you'll need: An active phlebotomy certification to practice in CA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical for every five years of service Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $25.25 per hour One Medical is committed to fair and equitable compensation practices The base hourly range for this role is $25 .25 to $27.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place between 8am-6pm based in our offices in San Francisco, CA. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
12/03/2024
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Lab Services Specialist (Phlebotomist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. Reporting to the Office Manager and collaborating closely with our diverse team of providers and administrative assistants, you'll be an integral part of our patient's primary care team both on a local office level and as a part of your larger district. You'll utilize the highest quality standards to perform specimen collections and processing, while providing a personalized and calming experience for our patients. You will use a growth mindset to navigate the rapidly changing technology and workflows that keep us on the forefront of modern day healthcare, all while providing best in class, human-centered care to our patients. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Master our technology suite including, but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life , in order to interact with team members and complete daily work What you'll need: An active phlebotomy certification to practice in CA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical for every five years of service Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $25.25 per hour One Medical is committed to fair and equitable compensation practices The base hourly range for this role is $25 .25 to $27.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place between 8am-6pm based in our offices in San Francisco, CA. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Medical Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our Dartmouth office in Hanover, NH. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
12/03/2024
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Medical Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our Dartmouth office in Hanover, NH. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Office Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at one of our Kendall Square office in Cambridge, Massachusetts. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
12/03/2024
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Office Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at one of our Kendall Square office in Cambridge, Massachusetts. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Office Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at one of our Kendall Square office in Cambridge, Massachusetts. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
12/03/2024
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Office Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical after 5 and 10 years Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $22.75 per hour based on a full time schedule Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at one of our Kendall Square office in Cambridge, Massachusetts. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Lab Services Specialist (Phlebotomist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. Reporting to the Office Manager and collaborating closely with our diverse team of providers and administrative assistants, you'll be an integral part of our patient's primary care team both on a local office level and as a part of your larger district. You'll utilize the highest quality standards to perform specimen collections and processing, while providing a personalized and calming experience for our patients. You will use a growth mindset to navigate the rapidly changing technology and workflows that keep us on the forefront of modern day healthcare, all while providing best in class, human-centered care to our patients. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Master our technology suite including, but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life , in order to interact with team members and complete daily work What you'll need: An active phlebotomy certification to practice in CA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical for every five years of service Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $25.25 per hour One Medical is committed to fair and equitable compensation practices The base hourly range for this role is $25 .25 to $27.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place between 8am-6pm based in our offices in San Francisco, CA. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
12/02/2024
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Lab Services Specialist (Phlebotomist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. Reporting to the Office Manager and collaborating closely with our diverse team of providers and administrative assistants, you'll be an integral part of our patient's primary care team both on a local office level and as a part of your larger district. You'll utilize the highest quality standards to perform specimen collections and processing, while providing a personalized and calming experience for our patients. You will use a growth mindset to navigate the rapidly changing technology and workflows that keep us on the forefront of modern day healthcare, all while providing best in class, human-centered care to our patients. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Master our technology suite including, but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life , in order to interact with team members and complete daily work What you'll need: An active phlebotomy certification to practice in CA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical for every five years of service Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $25.25 per hour One Medical is committed to fair and equitable compensation practices The base hourly range for this role is $25 .25 to $27.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place between 8am-6pm based in our offices in San Francisco, CA. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Lab Services Specialist (Phlebotomist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. Reporting to the Office Manager and collaborating closely with our diverse team of providers and administrative assistants, you'll be an integral part of our patient's primary care team both on a local office level and as a part of your larger district. You'll utilize the highest quality standards to perform specimen collections and processing, while providing a personalized and calming experience for our patients. You will use a growth mindset to navigate the rapidly changing technology and workflows that keep us on the forefront of modern day healthcare, all while providing best in class, human-centered care to our patients. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Master our technology suite including, but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life , in order to interact with team members and complete daily work What you'll need: An active phlebotomy certification to practice in CA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical for every five years of service Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $25.25 per hour One Medical is committed to fair and equitable compensation practices The base hourly range for this role is $25 .25 to $27.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place between 8am-6pm based in our offices in San Francisco, CA. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
12/02/2024
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Lab Services Specialist (Phlebotomist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. Reporting to the Office Manager and collaborating closely with our diverse team of providers and administrative assistants, you'll be an integral part of our patient's primary care team both on a local office level and as a part of your larger district. You'll utilize the highest quality standards to perform specimen collections and processing, while providing a personalized and calming experience for our patients. You will use a growth mindset to navigate the rapidly changing technology and workflows that keep us on the forefront of modern day healthcare, all while providing best in class, human-centered care to our patients. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting Master our technology suite including, but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life , in order to interact with team members and complete daily work What you'll need: An active phlebotomy certification to practice in CA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical for every five years of service Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $25.25 per hour One Medical is committed to fair and equitable compensation practices The base hourly range for this role is $25 .25 to $27.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full time role (40 hrs/week) with 8 hour shifts generally taking place between 8am-6pm based in our offices in San Francisco, CA. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.
Primary City/State: Tucson, Arizona Department Name: Microbiology-BUMCT Work Shift: Night Job Category: Lab POSITION SUMMARY This position performs waived and non-waived tests as defined by CLIA '88 in an accurate and timely manner with supervision. Assists with department compliance with all pertinent laboratory accrediting agencies and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Personnel report to department supervisor. May be responsible for the collection, receipt, and processing of biological specimens into the laboratory. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs testing in an accurate and timely manner according to established policies and performance standards with a knowledge level determined for that testing. Responsible for startup, calibration and accuracy of procedures and instrumentation. Exercises independent judgment and can identify appropriate resources in performance of assigned duties utilizing knowledge and skills. Demonstrates comprehension of theory and clinical relevance of testing. Demonstrates problem resolution and decision-making skills for routine operational and technical problems. Demonstrates knowledge of computer systems used in the department and can perform basic troubleshooting of computer problems. Demonstrates awareness and complies with accrediting agency and regulatory requirements related to area of responsibility. 2. Recognizes and ensures validity of abnormal patient and/or QC results for testing. Ensures accuracy of test results. Participates in detecting and documenting occurrences that deviate from defined procedures. Demonstrates appropriate resolution and follow through for problem solving identified during testing. Promotes and consistently meets department standards for productivity and quality 3. Ensures the appropriate use of supplies and materials and assists with inventory management. Ensures efficient utilization of reagents and supplies. Recognizes and provides input towards opportunities for improvements in financial performance to decrease costs, improve productivity, and improve service. 4. Self-directed and motivated to contribute to projects identified by the supervisor. Seeks out opportunities to identify projects relating to department needs. Active in training of laboratory personnel. Performs well in supervisor's absence and provides guidance on issues relating to pre-analytical, waived and non-waived testing. Completes all required training modules. 5. Communicates courteously, professionally, effectively and accurately with internal and external customers. Participates in the resolution of communication issues. Knows and utilizes appropriate resources for increased levels of problem solving. Demonstrates good verbal and written communication skills. Promotes positive communications that enhances teamwork. Attendance and participation at staff meetings. 6. May process and prepare patient samples as required which can include the following: 1) specimen collection 2) general laboratory specimen processing and 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING Clinical Laboratory Assistants (CLA's), Phlebotomists TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Primarily departmental responsibility, Involved in interdepartmental communication and activities. Internal Customer - Employees of the system. External Customer - Nurses, physicians, office personnel, and vendors. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Applicant must meet one of the following criteria to qualify: Associate degree in a laboratory science (chemical or biological science) or medical laboratory technology from an accredited institution, or Bachelor's degree in chemical or biological science (transcripts will be reviewed to determine eligibility). Equivalent laboratory training and experience meeting the requirements defined in the CLIA regulation 42CFR493.1489, or Meet other criteria defined in 42CFR493.1489 or 42CFR493.1491 (including US military medical laboratory procedures training courses) Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility and translated diploma. Demonstrated competency in phlebotomy in departments where applicable. PREFERRED QUALIFICATIONS MLT certification (ASCP, AMT, HEW, AAB). Basic knowledge of specimen requirements and knowledge of medical terminology. Previous experience with phlebotomy and processing. Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
11/30/2024
Full time
Primary City/State: Tucson, Arizona Department Name: Microbiology-BUMCT Work Shift: Night Job Category: Lab POSITION SUMMARY This position performs waived and non-waived tests as defined by CLIA '88 in an accurate and timely manner with supervision. Assists with department compliance with all pertinent laboratory accrediting agencies and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Personnel report to department supervisor. May be responsible for the collection, receipt, and processing of biological specimens into the laboratory. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs testing in an accurate and timely manner according to established policies and performance standards with a knowledge level determined for that testing. Responsible for startup, calibration and accuracy of procedures and instrumentation. Exercises independent judgment and can identify appropriate resources in performance of assigned duties utilizing knowledge and skills. Demonstrates comprehension of theory and clinical relevance of testing. Demonstrates problem resolution and decision-making skills for routine operational and technical problems. Demonstrates knowledge of computer systems used in the department and can perform basic troubleshooting of computer problems. Demonstrates awareness and complies with accrediting agency and regulatory requirements related to area of responsibility. 2. Recognizes and ensures validity of abnormal patient and/or QC results for testing. Ensures accuracy of test results. Participates in detecting and documenting occurrences that deviate from defined procedures. Demonstrates appropriate resolution and follow through for problem solving identified during testing. Promotes and consistently meets department standards for productivity and quality 3. Ensures the appropriate use of supplies and materials and assists with inventory management. Ensures efficient utilization of reagents and supplies. Recognizes and provides input towards opportunities for improvements in financial performance to decrease costs, improve productivity, and improve service. 4. Self-directed and motivated to contribute to projects identified by the supervisor. Seeks out opportunities to identify projects relating to department needs. Active in training of laboratory personnel. Performs well in supervisor's absence and provides guidance on issues relating to pre-analytical, waived and non-waived testing. Completes all required training modules. 5. Communicates courteously, professionally, effectively and accurately with internal and external customers. Participates in the resolution of communication issues. Knows and utilizes appropriate resources for increased levels of problem solving. Demonstrates good verbal and written communication skills. Promotes positive communications that enhances teamwork. Attendance and participation at staff meetings. 6. May process and prepare patient samples as required which can include the following: 1) specimen collection 2) general laboratory specimen processing and 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING Clinical Laboratory Assistants (CLA's), Phlebotomists TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Primarily departmental responsibility, Involved in interdepartmental communication and activities. Internal Customer - Employees of the system. External Customer - Nurses, physicians, office personnel, and vendors. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Applicant must meet one of the following criteria to qualify: Associate degree in a laboratory science (chemical or biological science) or medical laboratory technology from an accredited institution, or Bachelor's degree in chemical or biological science (transcripts will be reviewed to determine eligibility). Equivalent laboratory training and experience meeting the requirements defined in the CLIA regulation 42CFR493.1489, or Meet other criteria defined in 42CFR493.1489 or 42CFR493.1491 (including US military medical laboratory procedures training courses) Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility and translated diploma. Demonstrated competency in phlebotomy in departments where applicable. PREFERRED QUALIFICATIONS MLT certification (ASCP, AMT, HEW, AAB). Basic knowledge of specimen requirements and knowledge of medical terminology. Previous experience with phlebotomy and processing. Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
Primary City/State: Tucson, Arizona Department Name: Microbiology-BUMCT Work Shift: Day Job Category: Lab POSITION SUMMARY This position performs waived and non-waived tests as defined by CLIA '88 in an accurate and timely manner with supervision. Assists with department compliance with all pertinent laboratory accrediting agencies and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Personnel report to department supervisor. May be responsible for the collection, receipt, and processing of biological specimens into the laboratory. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs testing in an accurate and timely manner according to established policies and performance standards with a knowledge level determined for that testing. Responsible for startup, calibration and accuracy of procedures and instrumentation. Exercises independent judgment and can identify appropriate resources in performance of assigned duties utilizing knowledge and skills. Demonstrates comprehension of theory and clinical relevance of testing. Demonstrates problem resolution and decision-making skills for routine operational and technical problems. Demonstrates knowledge of computer systems used in the department and can perform basic troubleshooting of computer problems. Demonstrates awareness and complies with accrediting agency and regulatory requirements related to area of responsibility. 2. Recognizes and ensures validity of abnormal patient and/or QC results for testing. Ensures accuracy of test results. Participates in detecting and documenting occurrences that deviate from defined procedures. Demonstrates appropriate resolution and follow through for problem solving identified during testing. Promotes and consistently meets department standards for productivity and quality 3. Ensures the appropriate use of supplies and materials and assists with inventory management. Ensures efficient utilization of reagents and supplies. Recognizes and provides input towards opportunities for improvements in financial performance to decrease costs, improve productivity, and improve service. 4. Self-directed and motivated to contribute to projects identified by the supervisor. Seeks out opportunities to identify projects relating to department needs. Active in training of laboratory personnel. Performs well in supervisor's absence and provides guidance on issues relating to pre-analytical, waived and non-waived testing. Completes all required training modules. 5. Communicates courteously, professionally, effectively and accurately with internal and external customers. Participates in the resolution of communication issues. Knows and utilizes appropriate resources for increased levels of problem solving. Demonstrates good verbal and written communication skills. Promotes positive communications that enhances teamwork. Attendance and participation at staff meetings. 6. May process and prepare patient samples as required which can include the following: 1) specimen collection 2) general laboratory specimen processing and 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING Clinical Laboratory Assistants (CLA's), Phlebotomists TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Primarily departmental responsibility, Involved in interdepartmental communication and activities. Internal Customer - Employees of the system. External Customer - Nurses, physicians, office personnel, and vendors. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Applicant must meet one of the following criteria to qualify: Associate degree in a laboratory science (chemical or biological science) or medical laboratory technology from an accredited institution, or Bachelor's degree in chemical or biological science (transcripts will be reviewed to determine eligibility). Equivalent laboratory training and experience meeting the requirements defined in the CLIA regulation 42CFR493.1489, or Meet other criteria defined in 42CFR493.1489 or 42CFR493.1491 (including US military medical laboratory procedures training courses) Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility and translated diploma. Demonstrated competency in phlebotomy in departments where applicable. PREFERRED QUALIFICATIONS MLT certification (ASCP, AMT, HEW, AAB). Basic knowledge of specimen requirements and knowledge of medical terminology. Previous experience with phlebotomy and processing. Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
11/22/2024
Full time
Primary City/State: Tucson, Arizona Department Name: Microbiology-BUMCT Work Shift: Day Job Category: Lab POSITION SUMMARY This position performs waived and non-waived tests as defined by CLIA '88 in an accurate and timely manner with supervision. Assists with department compliance with all pertinent laboratory accrediting agencies and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Personnel report to department supervisor. May be responsible for the collection, receipt, and processing of biological specimens into the laboratory. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs testing in an accurate and timely manner according to established policies and performance standards with a knowledge level determined for that testing. Responsible for startup, calibration and accuracy of procedures and instrumentation. Exercises independent judgment and can identify appropriate resources in performance of assigned duties utilizing knowledge and skills. Demonstrates comprehension of theory and clinical relevance of testing. Demonstrates problem resolution and decision-making skills for routine operational and technical problems. Demonstrates knowledge of computer systems used in the department and can perform basic troubleshooting of computer problems. Demonstrates awareness and complies with accrediting agency and regulatory requirements related to area of responsibility. 2. Recognizes and ensures validity of abnormal patient and/or QC results for testing. Ensures accuracy of test results. Participates in detecting and documenting occurrences that deviate from defined procedures. Demonstrates appropriate resolution and follow through for problem solving identified during testing. Promotes and consistently meets department standards for productivity and quality 3. Ensures the appropriate use of supplies and materials and assists with inventory management. Ensures efficient utilization of reagents and supplies. Recognizes and provides input towards opportunities for improvements in financial performance to decrease costs, improve productivity, and improve service. 4. Self-directed and motivated to contribute to projects identified by the supervisor. Seeks out opportunities to identify projects relating to department needs. Active in training of laboratory personnel. Performs well in supervisor's absence and provides guidance on issues relating to pre-analytical, waived and non-waived testing. Completes all required training modules. 5. Communicates courteously, professionally, effectively and accurately with internal and external customers. Participates in the resolution of communication issues. Knows and utilizes appropriate resources for increased levels of problem solving. Demonstrates good verbal and written communication skills. Promotes positive communications that enhances teamwork. Attendance and participation at staff meetings. 6. May process and prepare patient samples as required which can include the following: 1) specimen collection 2) general laboratory specimen processing and 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING Clinical Laboratory Assistants (CLA's), Phlebotomists TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Primarily departmental responsibility, Involved in interdepartmental communication and activities. Internal Customer - Employees of the system. External Customer - Nurses, physicians, office personnel, and vendors. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Applicant must meet one of the following criteria to qualify: Associate degree in a laboratory science (chemical or biological science) or medical laboratory technology from an accredited institution, or Bachelor's degree in chemical or biological science (transcripts will be reviewed to determine eligibility). Equivalent laboratory training and experience meeting the requirements defined in the CLIA regulation 42CFR493.1489, or Meet other criteria defined in 42CFR493.1489 or 42CFR493.1491 (including US military medical laboratory procedures training courses) Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility and translated diploma. Demonstrated competency in phlebotomy in departments where applicable. PREFERRED QUALIFICATIONS MLT certification (ASCP, AMT, HEW, AAB). Basic knowledge of specimen requirements and knowledge of medical terminology. Previous experience with phlebotomy and processing. Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
Primary City/State: Casa Grande, Arizona Department Name: Lab-BCGMC Work Shift: Day Job Category: Lab POSITION SUMMARY This position is responsible for a high level of technical knowledge and application of that knowledge to department testing, clinical relevance, and complex problem-solving skills. This position serves as a department resource and is responsible for assisting with department compliance with all pertinent laboratory accrediting agency and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs all duties of MLS duties as defined by the department, at a high level of competency. Responsible for operational leadership and workflow oversight to the section/shift. Integrates comprehensive technical knowledge and clinical relevance into daily activity for the department. Responsible for complex problem solving of technical, computer, interdepartmental and quality issues. Under the direction of the Supervisor and/or Technical Director, responsible for implementation of system technical initiatives in their area of responsibility. Provides onsite supervision (determines schedules, manage day to day workflow and give input into an assessment or disciplinary action) in the absence of section supervisor. 2. Focuses on quality by reviewing records and assuring performance of all quality control and assurance procedures. Ensures that quality control and instrumentation maintenance records are kept and documentation meets standards of accrediting and licensing agencies. Assists the Supervisor, Administrative and Technical Directors, and Technical Specialist, in the implementation of new QC/QA polices and continuous quality improvement programs in accordance with the Quality System. Active in department and LSA/SQL System quality assurance activities. Monitors and ensures compliance with accrediting agency and regulatory requirements for the laboratory. Actively participates in preparation for on-site accrediting process. 3. Monitors, recognizes opportunities for improvement, and participates in improving the financial performance of the department and the SQL/LSA System to decrease costs, increase productivity, and improve service. Monitors inventory and brings related issues forward for prompt resolution. Assists with cost analysis models. 4. Assists with basic personnel oversight including participation in selection, training, developing, and providing coaching under the direction of the Supervisor or appropriate Director. Assists in new employee orientation, training and competency. Provides input for competency and annual assessments for employees in appropriate time frames. Actively involved in implementing and ensuring staff completion of competency program requirements. Self-directed and motivated to seek out opportunities to contribute to projects to help the department. Coordinates and is active in at least two special projects per year within the department or SQL/LSA System, along with other miscellaneous department duties. 5. Serves as a resource communication liaison for on-site and System issues. Provides access to other System resources when appropriate. Works closely with on-site management to integrate the area into other activities on-site. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. Demonstrates preceptor and coaching skills and promotes a constructive environment that encourages learning and development. Demonstrates appropriate verbal and written skills. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING Medical Lab Scientist (MLS), Medical Lab Technician (MLT), Clinical Lab Assistants, Phlebotomists. TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Department and LSA/SQL System; Internal Customers: Employees of the system, physicians, nursing. External Customer: Nurses, physicians, office personnel, vendors, service reps etc. Involved in interdepartmental communication and activities. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Bachelor's Degree in medical laboratory science/medical technology, OR Bachelor's degree in chemical or biological science (transcripts may be reviewed to determine eligibility) AND certification (MLS or categorical). Two (2) years' experience in nonwaived testing in the designated specialty/sub-specialty area. Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility. For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with one year of experience in that discipline is required. PREFERRED QUALIFICATIONS MLS Certification Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
11/22/2024
Full time
Primary City/State: Casa Grande, Arizona Department Name: Lab-BCGMC Work Shift: Day Job Category: Lab POSITION SUMMARY This position is responsible for a high level of technical knowledge and application of that knowledge to department testing, clinical relevance, and complex problem-solving skills. This position serves as a department resource and is responsible for assisting with department compliance with all pertinent laboratory accrediting agency and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs all duties of MLS duties as defined by the department, at a high level of competency. Responsible for operational leadership and workflow oversight to the section/shift. Integrates comprehensive technical knowledge and clinical relevance into daily activity for the department. Responsible for complex problem solving of technical, computer, interdepartmental and quality issues. Under the direction of the Supervisor and/or Technical Director, responsible for implementation of system technical initiatives in their area of responsibility. Provides onsite supervision (determines schedules, manage day to day workflow and give input into an assessment or disciplinary action) in the absence of section supervisor. 2. Focuses on quality by reviewing records and assuring performance of all quality control and assurance procedures. Ensures that quality control and instrumentation maintenance records are kept and documentation meets standards of accrediting and licensing agencies. Assists the Supervisor, Administrative and Technical Directors, and Technical Specialist, in the implementation of new QC/QA polices and continuous quality improvement programs in accordance with the Quality System. Active in department and LSA/SQL System quality assurance activities. Monitors and ensures compliance with accrediting agency and regulatory requirements for the laboratory. Actively participates in preparation for on-site accrediting process. 3. Monitors, recognizes opportunities for improvement, and participates in improving the financial performance of the department and the SQL/LSA System to decrease costs, increase productivity, and improve service. Monitors inventory and brings related issues forward for prompt resolution. Assists with cost analysis models. 4. Assists with basic personnel oversight including participation in selection, training, developing, and providing coaching under the direction of the Supervisor or appropriate Director. Assists in new employee orientation, training and competency. Provides input for competency and annual assessments for employees in appropriate time frames. Actively involved in implementing and ensuring staff completion of competency program requirements. Self-directed and motivated to seek out opportunities to contribute to projects to help the department. Coordinates and is active in at least two special projects per year within the department or SQL/LSA System, along with other miscellaneous department duties. 5. Serves as a resource communication liaison for on-site and System issues. Provides access to other System resources when appropriate. Works closely with on-site management to integrate the area into other activities on-site. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. Demonstrates preceptor and coaching skills and promotes a constructive environment that encourages learning and development. Demonstrates appropriate verbal and written skills. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING Medical Lab Scientist (MLS), Medical Lab Technician (MLT), Clinical Lab Assistants, Phlebotomists. TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Department and LSA/SQL System; Internal Customers: Employees of the system, physicians, nursing. External Customer: Nurses, physicians, office personnel, vendors, service reps etc. Involved in interdepartmental communication and activities. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Bachelor's Degree in medical laboratory science/medical technology, OR Bachelor's degree in chemical or biological science (transcripts may be reviewed to determine eligibility) AND certification (MLS or categorical). Two (2) years' experience in nonwaived testing in the designated specialty/sub-specialty area. Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility. For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with one year of experience in that discipline is required. PREFERRED QUALIFICATIONS MLS Certification Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
Primary City/State: Tucson, Arizona Department Name: Microbiology-BUMCT Work Shift: Day Job Category: Lab POSITION SUMMARY This position performs waived and non-waived tests as defined by CLIA '88 in an accurate and timely manner with supervision. Assists with department compliance with all pertinent laboratory accrediting agencies and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Personnel report to department supervisor. May be responsible for the collection, receipt, and processing of biological specimens into the laboratory. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs testing in an accurate and timely manner according to established policies and performance standards with a knowledge level determined for that testing. Responsible for startup, calibration and accuracy of procedures and instrumentation. Exercises independent judgment and can identify appropriate resources in performance of assigned duties utilizing knowledge and skills. Demonstrates comprehension of theory and clinical relevance of testing. Demonstrates problem resolution and decision-making skills for routine operational and technical problems. Demonstrates knowledge of computer systems used in the department and can perform basic troubleshooting of computer problems. Demonstrates awareness and complies with accrediting agency and regulatory requirements related to area of responsibility. 2. Recognizes and ensures validity of abnormal patient and/or QC results for testing. Ensures accuracy of test results. Participates in detecting and documenting occurrences that deviate from defined procedures. Demonstrates appropriate resolution and follow through for problem solving identified during testing. Promotes and consistently meets department standards for productivity and quality 3. Ensures the appropriate use of supplies and materials and assists with inventory management. Ensures efficient utilization of reagents and supplies. Recognizes and provides input towards opportunities for improvements in financial performance to decrease costs, improve productivity, and improve service. 4. Self-directed and motivated to contribute to projects identified by the supervisor. Seeks out opportunities to identify projects relating to department needs. Active in training of laboratory personnel. Performs well in supervisor's absence and provides guidance on issues relating to pre-analytical, waived and non-waived testing. Completes all required training modules. 5. Communicates courteously, professionally, effectively and accurately with internal and external customers. Participates in the resolution of communication issues. Knows and utilizes appropriate resources for increased levels of problem solving. Demonstrates good verbal and written communication skills. Promotes positive communications that enhances teamwork. Attendance and participation at staff meetings. 6. May process and prepare patient samples as required which can include the following: 1) specimen collection 2) general laboratory specimen processing and 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING Clinical Laboratory Assistants (CLA's), Phlebotomists TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Primarily departmental responsibility, Involved in interdepartmental communication and activities. Internal Customer - Employees of the system. External Customer - Nurses, physicians, office personnel, and vendors. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Applicant must meet one of the following criteria to qualify: Associate degree in a laboratory science (chemical or biological science) or medical laboratory technology from an accredited institution, or Bachelor's degree in chemical or biological science (transcripts will be reviewed to determine eligibility). Equivalent laboratory training and experience meeting the requirements defined in the CLIA regulation 42CFR493.1489, or Meet other criteria defined in 42CFR493.1489 or 42CFR493.1491 (including US military medical laboratory procedures training courses) Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility and translated diploma. Demonstrated competency in phlebotomy in departments where applicable. PREFERRED QUALIFICATIONS MLT certification (ASCP, AMT, HEW, AAB). Basic knowledge of specimen requirements and knowledge of medical terminology. Previous experience with phlebotomy and processing. Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
11/21/2024
Full time
Primary City/State: Tucson, Arizona Department Name: Microbiology-BUMCT Work Shift: Day Job Category: Lab POSITION SUMMARY This position performs waived and non-waived tests as defined by CLIA '88 in an accurate and timely manner with supervision. Assists with department compliance with all pertinent laboratory accrediting agencies and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Personnel report to department supervisor. May be responsible for the collection, receipt, and processing of biological specimens into the laboratory. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs testing in an accurate and timely manner according to established policies and performance standards with a knowledge level determined for that testing. Responsible for startup, calibration and accuracy of procedures and instrumentation. Exercises independent judgment and can identify appropriate resources in performance of assigned duties utilizing knowledge and skills. Demonstrates comprehension of theory and clinical relevance of testing. Demonstrates problem resolution and decision-making skills for routine operational and technical problems. Demonstrates knowledge of computer systems used in the department and can perform basic troubleshooting of computer problems. Demonstrates awareness and complies with accrediting agency and regulatory requirements related to area of responsibility. 2. Recognizes and ensures validity of abnormal patient and/or QC results for testing. Ensures accuracy of test results. Participates in detecting and documenting occurrences that deviate from defined procedures. Demonstrates appropriate resolution and follow through for problem solving identified during testing. Promotes and consistently meets department standards for productivity and quality 3. Ensures the appropriate use of supplies and materials and assists with inventory management. Ensures efficient utilization of reagents and supplies. Recognizes and provides input towards opportunities for improvements in financial performance to decrease costs, improve productivity, and improve service. 4. Self-directed and motivated to contribute to projects identified by the supervisor. Seeks out opportunities to identify projects relating to department needs. Active in training of laboratory personnel. Performs well in supervisor's absence and provides guidance on issues relating to pre-analytical, waived and non-waived testing. Completes all required training modules. 5. Communicates courteously, professionally, effectively and accurately with internal and external customers. Participates in the resolution of communication issues. Knows and utilizes appropriate resources for increased levels of problem solving. Demonstrates good verbal and written communication skills. Promotes positive communications that enhances teamwork. Attendance and participation at staff meetings. 6. May process and prepare patient samples as required which can include the following: 1) specimen collection 2) general laboratory specimen processing and 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING Clinical Laboratory Assistants (CLA's), Phlebotomists TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Primarily departmental responsibility, Involved in interdepartmental communication and activities. Internal Customer - Employees of the system. External Customer - Nurses, physicians, office personnel, and vendors. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Applicant must meet one of the following criteria to qualify: Associate degree in a laboratory science (chemical or biological science) or medical laboratory technology from an accredited institution, or Bachelor's degree in chemical or biological science (transcripts will be reviewed to determine eligibility). Equivalent laboratory training and experience meeting the requirements defined in the CLIA regulation 42CFR493.1489, or Meet other criteria defined in 42CFR493.1489 or 42CFR493.1491 (including US military medical laboratory procedures training courses) Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility and translated diploma. Demonstrated competency in phlebotomy in departments where applicable. PREFERRED QUALIFICATIONS MLT certification (ASCP, AMT, HEW, AAB). Basic knowledge of specimen requirements and knowledge of medical terminology. Previous experience with phlebotomy and processing. Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
Primary City/State: Casa Grande, Arizona Department Name: Lab-BCGMC Work Shift: Day Job Category: Lab POSITION SUMMARY This position is responsible for a high level of technical knowledge and application of that knowledge to department testing, clinical relevance, and complex problem-solving skills. This position serves as a department resource and is responsible for assisting with department compliance with all pertinent laboratory accrediting agency and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs all duties of MLS duties as defined by the department, at a high level of competency. Responsible for operational leadership and workflow oversight to the section/shift. Integrates comprehensive technical knowledge and clinical relevance into daily activity for the department. Responsible for complex problem solving of technical, computer, interdepartmental and quality issues. Under the direction of the Supervisor and/or Technical Director, responsible for implementation of system technical initiatives in their area of responsibility. Provides onsite supervision (determines schedules, manage day to day workflow and give input into an assessment or disciplinary action) in the absence of section supervisor. 2. Focuses on quality by reviewing records and assuring performance of all quality control and assurance procedures. Ensures that quality control and instrumentation maintenance records are kept and documentation meets standards of accrediting and licensing agencies. Assists the Supervisor, Administrative and Technical Directors, and Technical Specialist, in the implementation of new QC/QA polices and continuous quality improvement programs in accordance with the Quality System. Active in department and LSA/SQL System quality assurance activities. Monitors and ensures compliance with accrediting agency and regulatory requirements for the laboratory. Actively participates in preparation for on-site accrediting process. 3. Monitors, recognizes opportunities for improvement, and participates in improving the financial performance of the department and the SQL/LSA System to decrease costs, increase productivity, and improve service. Monitors inventory and brings related issues forward for prompt resolution. Assists with cost analysis models. 4. Assists with basic personnel oversight including participation in selection, training, developing, and providing coaching under the direction of the Supervisor or appropriate Director. Assists in new employee orientation, training and competency. Provides input for competency and annual assessments for employees in appropriate time frames. Actively involved in implementing and ensuring staff completion of competency program requirements. Self-directed and motivated to seek out opportunities to contribute to projects to help the department. Coordinates and is active in at least two special projects per year within the department or SQL/LSA System, along with other miscellaneous department duties. 5. Serves as a resource communication liaison for on-site and System issues. Provides access to other System resources when appropriate. Works closely with on-site management to integrate the area into other activities on-site. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. Demonstrates preceptor and coaching skills and promotes a constructive environment that encourages learning and development. Demonstrates appropriate verbal and written skills. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING Medical Lab Scientist (MLS), Medical Lab Technician (MLT), Clinical Lab Assistants, Phlebotomists. TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Department and LSA/SQL System; Internal Customers: Employees of the system, physicians, nursing. External Customer: Nurses, physicians, office personnel, vendors, service reps etc. Involved in interdepartmental communication and activities. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Bachelor's Degree in medical laboratory science/medical technology, OR Bachelor's degree in chemical or biological science (transcripts may be reviewed to determine eligibility) AND certification (MLS or categorical). Two (2) years' experience in nonwaived testing in the designated specialty/sub-specialty area. Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility. For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with one year of experience in that discipline is required. PREFERRED QUALIFICATIONS MLS Certification Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
11/21/2024
Full time
Primary City/State: Casa Grande, Arizona Department Name: Lab-BCGMC Work Shift: Day Job Category: Lab POSITION SUMMARY This position is responsible for a high level of technical knowledge and application of that knowledge to department testing, clinical relevance, and complex problem-solving skills. This position serves as a department resource and is responsible for assisting with department compliance with all pertinent laboratory accrediting agency and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs all duties of MLS duties as defined by the department, at a high level of competency. Responsible for operational leadership and workflow oversight to the section/shift. Integrates comprehensive technical knowledge and clinical relevance into daily activity for the department. Responsible for complex problem solving of technical, computer, interdepartmental and quality issues. Under the direction of the Supervisor and/or Technical Director, responsible for implementation of system technical initiatives in their area of responsibility. Provides onsite supervision (determines schedules, manage day to day workflow and give input into an assessment or disciplinary action) in the absence of section supervisor. 2. Focuses on quality by reviewing records and assuring performance of all quality control and assurance procedures. Ensures that quality control and instrumentation maintenance records are kept and documentation meets standards of accrediting and licensing agencies. Assists the Supervisor, Administrative and Technical Directors, and Technical Specialist, in the implementation of new QC/QA polices and continuous quality improvement programs in accordance with the Quality System. Active in department and LSA/SQL System quality assurance activities. Monitors and ensures compliance with accrediting agency and regulatory requirements for the laboratory. Actively participates in preparation for on-site accrediting process. 3. Monitors, recognizes opportunities for improvement, and participates in improving the financial performance of the department and the SQL/LSA System to decrease costs, increase productivity, and improve service. Monitors inventory and brings related issues forward for prompt resolution. Assists with cost analysis models. 4. Assists with basic personnel oversight including participation in selection, training, developing, and providing coaching under the direction of the Supervisor or appropriate Director. Assists in new employee orientation, training and competency. Provides input for competency and annual assessments for employees in appropriate time frames. Actively involved in implementing and ensuring staff completion of competency program requirements. Self-directed and motivated to seek out opportunities to contribute to projects to help the department. Coordinates and is active in at least two special projects per year within the department or SQL/LSA System, along with other miscellaneous department duties. 5. Serves as a resource communication liaison for on-site and System issues. Provides access to other System resources when appropriate. Works closely with on-site management to integrate the area into other activities on-site. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. Demonstrates preceptor and coaching skills and promotes a constructive environment that encourages learning and development. Demonstrates appropriate verbal and written skills. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING Medical Lab Scientist (MLS), Medical Lab Technician (MLT), Clinical Lab Assistants, Phlebotomists. TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Department and LSA/SQL System; Internal Customers: Employees of the system, physicians, nursing. External Customer: Nurses, physicians, office personnel, vendors, service reps etc. Involved in interdepartmental communication and activities. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Bachelor's Degree in medical laboratory science/medical technology, OR Bachelor's degree in chemical or biological science (transcripts may be reviewed to determine eligibility) AND certification (MLS or categorical). Two (2) years' experience in nonwaived testing in the designated specialty/sub-specialty area. Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility. For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with one year of experience in that discipline is required. PREFERRED QUALIFICATIONS MLS Certification Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. Operations Supervisor Primary responsibilities for role: ● Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow. ● Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. ● Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP. ● Attend all required training sessions, staff meetings, etc. ● Ensures that accurate and thorough documentation of necessary records is performed. ● Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order. ● Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager. ● Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager. ● Assist in the training of new employees and retraining of current employees. ● Maintains active communication with other service areas to ensure accurate documentation and quality. ● Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. ● Reports all unsafe situations or conditions to area lead, supervisor or manager. ● May be trained to repair plasma center equipment. ● Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives. Primary Responsibilities * High school diploma or GED. Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer. * Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations. Occupational Demands Form # 38: Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32*. Personal protective equipment required such as protective eyewear, garments and gloves. Work is performed standing for 6-8 hours per day. Repetitive foot movements, bends and twists neck and waist for 4-6 hours per day. Occasionally walks. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Light to moderate lifting of 15-30lbs. Heavy lifting of 30-45lbs. for 2-4 hours per day with a maximum lift of 50lbs. May reach above and below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Performs simple and repetitive tasks that vary little each day by following a set of written or oral instructions/procedures. Maintains work pace to meet production standards. EEO Minorities/Females/Disability/Veterans CLK789 #biomatusa Location: NORTH AMERICA : USA : FL-Ocala:USOCA - Ocala FL-NE 14th St-BIO
10/02/2020
Full time
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. Operations Supervisor Primary responsibilities for role: ● Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow. ● Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. ● Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP. ● Attend all required training sessions, staff meetings, etc. ● Ensures that accurate and thorough documentation of necessary records is performed. ● Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order. ● Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager. ● Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager. ● Assist in the training of new employees and retraining of current employees. ● Maintains active communication with other service areas to ensure accurate documentation and quality. ● Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. ● Reports all unsafe situations or conditions to area lead, supervisor or manager. ● May be trained to repair plasma center equipment. ● Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives. Primary Responsibilities * High school diploma or GED. Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer. * Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations. Occupational Demands Form # 38: Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32*. Personal protective equipment required such as protective eyewear, garments and gloves. Work is performed standing for 6-8 hours per day. Repetitive foot movements, bends and twists neck and waist for 4-6 hours per day. Occasionally walks. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Light to moderate lifting of 15-30lbs. Heavy lifting of 30-45lbs. for 2-4 hours per day with a maximum lift of 50lbs. May reach above and below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Performs simple and repetitive tasks that vary little each day by following a set of written or oral instructions/procedures. Maintains work pace to meet production standards. EEO Minorities/Females/Disability/Veterans CLK789 #biomatusa Location: NORTH AMERICA : USA : FL-Ocala:USOCA - Ocala FL-NE 14th St-BIO
