6 jobs found

Summary: The Property Preservation Supervisor will be responsible for the monitoring and management of the default invoice processing support staff. Will carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training of employees; planning assigning and directing work; appraising performance; addressing complaints and resolving problems. Responsible for submitting status reports weekly, monthly or as determined by senior management. Essential Job Functions may include: Problem solve and seek out new solutions to issues and/or workarounds Establish and maintain strong, effective working relationships with default staff, attorney and vendor clients and servicing/investor partners Maintain a high level of customer service through proactive communications with investors, attorney/vendor partners and employees Review and verify all invoices, back up documentation and check requests Sort, code and match invoices Reconcile accounts payable transactions and assure timely payment remittance and accuracy Research and resolve invoice discrepancies and issues Correspond with vendors and site employees Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations Pulls monthly reports and performs audits verifying accuracy of invoices submitted for payment Works closely with Change Management and assists with UAT pre/post testing for implementation of new invoice type or changes based on insurer/investor guidelines Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures Ability to work necessary hours to ensure success Ability to review invoices with increased approval limits Responsible for serving as a peer coach and trainer Ability to provide accurate monthly reports to management Basic knowledge of State requirements, CFPB, RESPA, FCRA, ECOA, and TILA requirements, including the most recent changes to these regulations Navigation and usage of Loanserve, Tempo, EDMS, ECMS, SharePoint, and iClear. Other Related Duties: Performs other related duties as assigned. **THIS POSITION CAN BE WORKED 100% REMOTE Supervisory Responsibilities: Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent organization skills Attention to detail with an elevated level of accuracy Excellent communication skills Analytical and Problem-Solving skills Works well in a team environment Ability to meet deadlines in a fast-paced environment Ability to manage time well and prioritize tasks Microsoft Office experience and advanced Excel knowledge Ability to read and write in English to effectively communicate in writing as well as verbally in person and over the phone Ability to effectively present information to supervisory, etc. Ability to write reports and correspondence Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies and procedures Ability to calculate basic financial figures and amounts Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software Professional appearance and demeanor Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to work with little supervision. Must be able to handle high volumes in a fast-paced environment. Ability to meet critical departmental and federal timelines with accuracy and efficiency. Ability to build relationships with both internal and external clients/vendors. Dedicated team player. Strong work and business ethics Must be able to handle high volumes in a fast-paced environment. Analytical and Problem-Solving skills Education and/or Experience: Bachelor's degree (B.A) from a four-year college or university; one to two years related experience and/ or training; or equivalent combination of education and experience. Proficient in MS Word, Excel, Adobe Acrobat and knowledge of various file formats. Minimum 3 years mortgage servicing experience preferred Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Personal/Organizational Contacts: Some contact with others; including general public. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters. Customer Service Relationships: Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Independent Judgement/Problem Solving: Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. #CB #LI-EE1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces..... click apply for full job details

Summary: The Property Preservation Supervisor will be responsible for the monitoring and management of the default invoice processing support staff. Will carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training of employees; planning assigning and directing work; appraising performance; addressing complaints and resolving problems. Responsible for submitting status reports weekly, monthly or as determined by senior management. Essential Job Functions may include: Problem solve and seek out new solutions to issues and/or workarounds Establish and maintain strong, effective working relationships with default staff, attorney and vendor clients and servicing/investor partners Maintain a high level of customer service through proactive communications with investors, attorney/vendor partners and employees Review and verify all invoices, back up documentation and check requests Sort, code and match invoices Reconcile accounts payable transactions and assure timely payment remittance and accuracy Research and resolve invoice discrepancies and issues Correspond with vendors and site employees Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations Pulls monthly reports and performs audits verifying accuracy of invoices submitted for payment Works closely with Change Management and assists with UAT pre/post testing for implementation of new invoice type or changes based on insurer/investor guidelines Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures Ability to work necessary hours to ensure success Ability to review invoices with increased approval limits Responsible for serving as a peer coach and trainer Ability to provide accurate monthly reports to management Basic knowledge of State requirements, CFPB, RESPA, FCRA, ECOA, and TILA requirements, including the most recent changes to these regulations Navigation and usage of Loanserve, Tempo, EDMS, ECMS, SharePoint, and iClear. Other Related Duties: Performs other related duties as assigned. **THIS POSITION CAN BE WORKED 100% REMOTE Supervisory Responsibilities: Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent organization skills Attention to detail with an elevated level of accuracy Excellent communication skills Analytical and Problem-Solving skills Works well in a team environment Ability to meet deadlines in a fast-paced environment Ability to manage time well and prioritize tasks Microsoft Office experience and advanced Excel knowledge Ability to read and write in English to effectively communicate in writing as well as verbally in person and over the phone Ability to effectively present information to supervisory, etc. Ability to write reports and correspondence Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies and procedures Ability to calculate basic financial figures and amounts Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software Professional appearance and demeanor Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to work with little supervision. Must be able to handle high volumes in a fast-paced environment. Ability to meet critical departmental and federal timelines with accuracy and efficiency. Ability to build relationships with both internal and external clients/vendors. Dedicated team player. Strong work and business ethics Must be able to handle high volumes in a fast-paced environment. Analytical and Problem-Solving skills Education and/or Experience: Bachelor's degree (B.A) from a four-year college or university; one to two years related experience and/ or training; or equivalent combination of education and experience. Proficient in MS Word, Excel, Adobe Acrobat and knowledge of various file formats. Minimum 3 years mortgage servicing experience preferred Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Personal/Organizational Contacts: Some contact with others; including general public. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters. Customer Service Relationships: Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Independent Judgement/Problem Solving: Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. #CB #LI-EE1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces..... click apply for full job details

Summary: The Property Preservation Supervisor will be responsible for the monitoring and management of the default invoice processing support staff. Will carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training of employees; planning assigning and directing work; appraising performance; addressing complaints and resolving problems. Responsible for submitting status reports weekly, monthly or as determined by senior management. Essential Job Functions may include: Problem solve and seek out new solutions to issues and/or workarounds Establish and maintain strong, effective working relationships with default staff, attorney and vendor clients and servicing/investor partners Maintain a high level of customer service through proactive communications with investors, attorney/vendor partners and employees Review and verify all invoices, back up documentation and check requests Sort, code and match invoices Reconcile accounts payable transactions and assure timely payment remittance and accuracy Research and resolve invoice discrepancies and issues Correspond with vendors and site employees Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations Pulls monthly reports and performs audits verifying accuracy of invoices submitted for payment Works closely with Change Management and assists with UAT pre/post testing for implementation of new invoice type or changes based on insurer/investor guidelines Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures Ability to work necessary hours to ensure success Ability to review invoices with increased approval limits Responsible for serving as a peer coach and trainer Ability to provide accurate monthly reports to management Basic knowledge of State requirements, CFPB, RESPA, FCRA, ECOA, and TILA requirements, including the most recent changes to these regulations Navigation and usage of Loanserve, Tempo, EDMS, ECMS, SharePoint, and iClear. Other Related Duties: Performs other related duties as assigned. **THIS POSITION CAN BE WORKED 100% REMOTE Supervisory Responsibilities: Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent organization skills Attention to detail with an elevated level of accuracy Excellent communication skills Analytical and Problem-Solving skills Works well in a team environment Ability to meet deadlines in a fast-paced environment Ability to manage time well and prioritize tasks Microsoft Office experience and advanced Excel knowledge Ability to read and write in English to effectively communicate in writing as well as verbally in person and over the phone Ability to effectively present information to supervisory, etc. Ability to write reports and correspondence Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies and procedures Ability to calculate basic financial figures and amounts Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software Professional appearance and demeanor Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to work with little supervision. Must be able to handle high volumes in a fast-paced environment. Ability to meet critical departmental and federal timelines with accuracy and efficiency. Ability to build relationships with both internal and external clients/vendors. Dedicated team player. Strong work and business ethics Must be able to handle high volumes in a fast-paced environment. Analytical and Problem-Solving skills Education and/or Experience: Bachelor's degree (B.A) from a four-year college or university; one to two years related experience and/ or training; or equivalent combination of education and experience. Proficient in MS Word, Excel, Adobe Acrobat and knowledge of various file formats. Minimum 3 years mortgage servicing experience preferred Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Personal/Organizational Contacts: Some contact with others; including general public. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters. Customer Service Relationships: Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Independent Judgement/Problem Solving: Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. #CB #LI-EE1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces..... click apply for full job details

Summary: The Property Preservation Supervisor will be responsible for the monitoring and management of the default invoice processing support staff. Will carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training of employees; planning assigning and directing work; appraising performance; addressing complaints and resolving problems. Responsible for submitting status reports weekly, monthly or as determined by senior management. Essential Job Functions may include: Problem solve and seek out new solutions to issues and/or workarounds Establish and maintain strong, effective working relationships with default staff, attorney and vendor clients and servicing/investor partners Maintain a high level of customer service through proactive communications with investors, attorney/vendor partners and employees Review and verify all invoices, back up documentation and check requests Sort, code and match invoices Reconcile accounts payable transactions and assure timely payment remittance and accuracy Research and resolve invoice discrepancies and issues Correspond with vendors and site employees Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations Pulls monthly reports and performs audits verifying accuracy of invoices submitted for payment Works closely with Change Management and assists with UAT pre/post testing for implementation of new invoice type or changes based on insurer/investor guidelines Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures Ability to work necessary hours to ensure success Ability to review invoices with increased approval limits Responsible for serving as a peer coach and trainer Ability to provide accurate monthly reports to management Basic knowledge of State requirements, CFPB, RESPA, FCRA, ECOA, and TILA requirements, including the most recent changes to these regulations Navigation and usage of Loanserve, Tempo, EDMS, ECMS, SharePoint, and iClear. Other Related Duties: Performs other related duties as assigned. **THIS POSITION CAN BE WORKED 100% REMOTE Supervisory Responsibilities: Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent organization skills Attention to detail with an elevated level of accuracy Excellent communication skills Analytical and Problem-Solving skills Works well in a team environment Ability to meet deadlines in a fast-paced environment Ability to manage time well and prioritize tasks Microsoft Office experience and advanced Excel knowledge Ability to read and write in English to effectively communicate in writing as well as verbally in person and over the phone Ability to effectively present information to supervisory, etc. Ability to write reports and correspondence Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies and procedures Ability to calculate basic financial figures and amounts Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software Professional appearance and demeanor Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to work with little supervision. Must be able to handle high volumes in a fast-paced environment. Ability to meet critical departmental and federal timelines with accuracy and efficiency. Ability to build relationships with both internal and external clients/vendors. Dedicated team player. Strong work and business ethics Must be able to handle high volumes in a fast-paced environment. Analytical and Problem-Solving skills Education and/or Experience: Bachelor's degree (B.A) from a four-year college or university; one to two years related experience and/ or training; or equivalent combination of education and experience. Proficient in MS Word, Excel, Adobe Acrobat and knowledge of various file formats. Minimum 3 years mortgage servicing experience preferred Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Personal/Organizational Contacts: Some contact with others; including general public. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters. Customer Service Relationships: Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Independent Judgement/Problem Solving: Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. #CB #LI-EE1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces..... click apply for full job details

**This position may be remote** Position Overview The Director - Quality Control Servicing is responsible for management of the Quality Control program at RoundPoint for all servicing functions. The QC program must ensure compliance with all agency requirements, and any other applicable stakeholders. These include, but are not limited to, planned quality control reviews of all areas of servicing, as defined in agency/GSE guidelines. Coverage includes but is not limited to federal, state, FNMA, and FHMLC, and could include FHA/VA/USDA/GNMA. The Director - Quality Control Servicing oversees all staff, performs staffing models, sets up target reviews as necessary based on industry and company risk. This position will also work with and report/coordinate with the Parent Company Freedom Mortgage and its Risk & Quality Control program. The role is responsible for spearheading Quality Control Department enhancements including but not limited to adoption of best practices, systems, and reporting needs. Quality Control Review results will be reported monthly to Senior/Executive Management of RoundPoint Servicing, and Parent Company Risk Division. Working Relationships The Director - Quality Control Servicing reports into the Chief Operating Officer, and indirectly to Freedom Mortgage Vice President of Quality Control Servicing, within the Parent Company Risk Division. The position routinely interacts with the various business units within RoundPoint Residential Servicing, Parent Company Risk/QC, and provides deliverables for subservicing clients, and outside vendors. Key Tasks and Responsibilities Direct oversight of Quality Control teams supporting servicing functions A subject matter expert and corporate support to business on servicing practices and guidelines Lead development and implementation of Quality Control testing scope and initiatives Ensure staffing models are developed and appropriate to support appropriate staffing size, as well as design monitoring mechanism for performance levels. Review and maintain Tena Second Look quality control software question sets, or similar Ensure quality of audits is assessed ongoing to validate high level of performance by QC staff Develop and maintain effective training program for QC staff Disseminate review results and trends to leadership on a monthly basis Build and maintain relationships with all internal and external customers Work with other compliance and risk areas as well as executive management to identify specific areas for focus and targeted review Develops discretionary and target audit scripts to further enhance the QC program Develops procedures and programs to ensure adherence with existing regulations, guidelines, and best practices Identifies and resolves problems in a timely fashion Provides analysis and trending in reporting in timely manner Provide deliverables and responses, action on any subservicing client quality control reviews and requests. Minimum Requirements Bachelor's Degree required. Must have at least 8 - 10 years' experience in residential mortgage servicing, with knowledge and exposure to agency, GSE, CFPB, and state guidelines, and each agency's Quality Control Program expectations. Must have at least 4 years' management experience in a quality control or internal audit group, specializing in Servicing Familiarity with MSP Servicing platform, or similar, as well as Tena SecondLook Quality Control software or similar a plus. Fully knowledgeable and capable of developing and executing on various complex compliance guidelines and control related activities Experience in constructing and evaluating tests of controls, analyzing issues and formatting effective corrective action plans Able to work collaboratively with others Articulate and effective communicator able to prepare and deliver detailed oral and written presentations to senior management and the board of directors and interact effectively with regulators and investors Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to talk or hear. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. #cb Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA. If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further. Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767 Equal Opportunity Employer- Minorities/Females/Disabled/Veterans