Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity. ESSENTIAL FUNCTIONS: General Operating Requirements: Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Analyzes Store reports to evaluate controllable expenses and overall Store performance. Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed. Ensures proper scheduling of Associates to meet business objectives. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates. Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner. Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed. Ensures compliance with Ross personnel policies and procedures. Manages Associate Relations issues, consulting with the District Manager as needed. Ensures compliance with all State, Local and Federal regulations. Expense Control: Leads all expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. Ensures all Associates understand and can execute emergency operating procedures. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. Represents and supports the Company brand at all times. Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Merchandise Processing and In-Store Marketing Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Responsible for leading the annual inventory process including preparation and execution of inventory guidelines. Monitors mark-out-of-stock policy to ensure proper administration. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Five or more years of Store management experience in a retail environment. Must maintain a high level of Customer service. Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels. Ability to train, coach and develop Associates at all levels. Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results. Fluency in English. Must exercise considerable independent judgement and discretion. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Ability to perform basic mathematical calculations commonly used in retail environments. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Required Preferred Job Industries Retail
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity. ESSENTIAL FUNCTIONS: General Operating Requirements: Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Analyzes Store reports to evaluate controllable expenses and overall Store performance. Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed. Ensures proper scheduling of Associates to meet business objectives. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates. Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner. Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed. Ensures compliance with Ross personnel policies and procedures. Manages Associate Relations issues, consulting with the District Manager as needed. Ensures compliance with all State, Local and Federal regulations. Expense Control: Leads all expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. Ensures all Associates understand and can execute emergency operating procedures. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. Represents and supports the Company brand at all times. Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Merchandise Processing and In-Store Marketing Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Responsible for leading the annual inventory process including preparation and execution of inventory guidelines. Monitors mark-out-of-stock policy to ensure proper administration. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Five or more years of Store management experience in a retail environment. Must maintain a high level of Customer service. Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels. Ability to train, coach and develop Associates at all levels. Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results. Fluency in English. Must exercise considerable independent judgement and discretion. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Ability to perform basic mathematical calculations commonly used in retail environments. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Required Preferred Job Industries Retail
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met. ESSENTIAL FUNCTIONS: General Operating Requirements: Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. Communicates any variances to Company standards to the Store Manager. Ensures proper scheduling of Associates to meet business objectives. Ensures compliance with all State, Local and Federal regulations. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: Assists in recruiting, hiring, training and developing non-exempt Associates. Ensures compliance of Ross personnel policies and procedures. Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed. Expense Control: Assists in the management of and continuous monitoring of actual expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: Understands that safety is the number one priority and practices safe behaviors in everything they do. Ensures all Associates understand and can execute emergency operating procedures. Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. Assists in the facilitation of monthly safety meetings. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the Company brand at all times. Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Merchandise Processing and In-Store Marketing Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: Assists with training Associates on Loss Prevention awareness and Store shortage goals. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Assists in leading the annual inventory process including preparation and execution of inventory guidelines. Monitors mark-out-of-stock policy to ensure proper administration. Ensures Public View Monitor (PVM) system is maintained properly. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Two or more years of Store or Assistant Store Manager experience in a retail environment. Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels. Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion. Ability to set priorities and exercise independent judgment. Maintain high quality of Customer service. Fluency in English. Ability to work evenings and weekends. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of all non-exempt Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Required Preferred Job Industries Retail
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met. ESSENTIAL FUNCTIONS: General Operating Requirements: Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. Communicates any variances to Company standards to the Store Manager. Ensures proper scheduling of Associates to meet business objectives. Ensures compliance with all State, Local and Federal regulations. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: Assists in recruiting, hiring, training and developing non-exempt Associates. Ensures compliance of Ross personnel policies and procedures. Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed. Expense Control: Assists in the management of and continuous monitoring of actual expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: Understands that safety is the number one priority and practices safe behaviors in everything they do. Ensures all Associates understand and can execute emergency operating procedures. Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. Assists in the facilitation of monthly safety meetings. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the Company brand at all times. Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Merchandise Processing and In-Store Marketing Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: Assists with training Associates on Loss Prevention awareness and Store shortage goals. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Assists in leading the annual inventory process including preparation and execution of inventory guidelines. Monitors mark-out-of-stock policy to ensure proper administration. Ensures Public View Monitor (PVM) system is maintained properly. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Two or more years of Store or Assistant Store Manager experience in a retail environment. Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels. Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion. Ability to set priorities and exercise independent judgment. Maintain high quality of Customer service. Fluency in English. Ability to work evenings and weekends. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of all non-exempt Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Required Preferred Job Industries Retail
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met. ESSENTIAL FUNCTIONS: General Operating Requirements: Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. Communicates any variances to Company standards to the Store Manager. Ensures proper scheduling of Associates to meet business objectives. Ensures compliance with all State, Local and Federal regulations. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: Assists in recruiting, hiring, training and developing non-exempt Associates. Ensures compliance of Ross personnel policies and procedures. Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed. Expense Control: Assists in the management of and continuous monitoring of actual expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: Understands that safety is the number one priority and practices safe behaviors in everything they do. Ensures all Associates understand and can execute emergency operating procedures. Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. Assists in the facilitation of monthly safety meetings. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the Company brand at all times. Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Merchandise Processing and In-Store Marketing Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: Assists with training Associates on Loss Prevention awareness and Store shortage goals. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Assists in leading the annual inventory process including preparation and execution of inventory guidelines. Monitors mark-out-of-stock policy to ensure proper administration. Ensures Public View Monitor (PVM) system is maintained properly. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Two or more years of Store or Assistant Store Manager experience in a retail environment. Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels. Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion. Ability to set priorities and exercise independent judgment. Maintain high quality of Customer service. Fluency in English. Ability to work evenings and weekends. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of all non-exempt Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Required Preferred Job Industries Retail
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met. ESSENTIAL FUNCTIONS: General Operating Requirements: Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. Communicates any variances to Company standards to the Store Manager. Ensures proper scheduling of Associates to meet business objectives. Ensures compliance with all State, Local and Federal regulations. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: Assists in recruiting, hiring, training and developing non-exempt Associates. Ensures compliance of Ross personnel policies and procedures. Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed. Expense Control: Assists in the management of and continuous monitoring of actual expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: Understands that safety is the number one priority and practices safe behaviors in everything they do. Ensures all Associates understand and can execute emergency operating procedures. Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. Assists in the facilitation of monthly safety meetings. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the Company brand at all times. Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Merchandise Processing and In-Store Marketing Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: Assists with training Associates on Loss Prevention awareness and Store shortage goals. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Assists in leading the annual inventory process including preparation and execution of inventory guidelines. Monitors mark-out-of-stock policy to ensure proper administration. Ensures Public View Monitor (PVM) system is maintained properly. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Two or more years of Store or Assistant Store Manager experience in a retail environment. Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels. Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion. Ability to set priorities and exercise independent judgment. Maintain high quality of Customer service. Fluency in English. Ability to work evenings and weekends. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of all non-exempt Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Required Preferred Job Industries Retail
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand: Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. Inspects restrooms hourly to ensure that cleanliness standards are met. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand: Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. Inspects restrooms hourly to ensure that cleanliness standards are met. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met. ESSENTIAL FUNCTIONS: General Operating Requirements: Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. Communicates any variances to Company standards to the Store Manager. Ensures proper scheduling of Associates to meet business objectives. Ensures compliance with all State, Local and Federal regulations. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: Assists in recruiting, hiring, training and developing non-exempt Associates. Ensures compliance of Ross personnel policies and procedures. Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed. Expense Control: Assists in the management of and continuous monitoring of actual expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: Understands that safety is the number one priority and practices safe behaviors in everything they do. Ensures all Associates understand and can execute emergency operating procedures. Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. Assists in the facilitation of monthly safety meetings. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the Company brand at all times. Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Merchandise Processing and In-Store Marketing Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: Assists with training Associates on Loss Prevention awareness and Store shortage goals. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Assists in leading the annual inventory process including preparation and execution of inventory guidelines. Monitors mark-out-of-stock policy to ensure proper administration. Ensures Public View Monitor (PVM) system is maintained properly. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Two or more years of Store or Assistant Store Manager experience in a retail environment. Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels. Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion. Ability to set priorities and exercise independent judgment. Maintain high quality of Customer service. Fluency in English. Ability to work evenings and weekends. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of all non-exempt Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Required Preferred Job Industries Retail
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met. ESSENTIAL FUNCTIONS: General Operating Requirements: Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. Communicates any variances to Company standards to the Store Manager. Ensures proper scheduling of Associates to meet business objectives. Ensures compliance with all State, Local and Federal regulations. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: Assists in recruiting, hiring, training and developing non-exempt Associates. Ensures compliance of Ross personnel policies and procedures. Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed. Expense Control: Assists in the management of and continuous monitoring of actual expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: Understands that safety is the number one priority and practices safe behaviors in everything they do. Ensures all Associates understand and can execute emergency operating procedures. Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. Assists in the facilitation of monthly safety meetings. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the Company brand at all times. Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Merchandise Processing and In-Store Marketing Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: Assists with training Associates on Loss Prevention awareness and Store shortage goals. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Assists in leading the annual inventory process including preparation and execution of inventory guidelines. Monitors mark-out-of-stock policy to ensure proper administration. Ensures Public View Monitor (PVM) system is maintained properly. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Two or more years of Store or Assistant Store Manager experience in a retail environment. Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels. Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion. Ability to set priorities and exercise independent judgment. Maintain high quality of Customer service. Fluency in English. Ability to work evenings and weekends. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of all non-exempt Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Required Preferred Job Industries Retail
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
03/25/2025
Full time
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details