Associate Executive Director of Community Programs Salary range: $77,337 - $86,000 per year Careers with a Cause Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues. About the Job The Y's cause is to strengthen community. Every day, we work side by side with our neighbors to make sure everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive. To fulfill this promise, the Y requires strong cause-driven leadership to effect lasting personal and social change in our organization's three areas of focus: youth development, healthy living, and social responsibility. This means our leaders are committed to nurturing the unique potential of each child, promoting holistic healthy living for all ages, and fostering a sense of social responsibility and connectedness. This position supports our organization's mission by mentoring and coaching the branch's out of school time leaders, ensuring smooth operation with excellence in program quality, safety, relevance, and strategic impact. They should be adept at working in a fast-paced environment with youth and families from a variety of backgrounds. As a member of the Branch Leadership Team (BLT), the Senior Director will also engage in several branch projects and goals, including the annual giving campaign, by recruiting and supporting staff and volunteers and being accountable to the youth development department's fundraising goal. The Senior Director will directly supervise various levels of program leadership staff and collaborate with other youth development department leaders. This position involves management and leadership of all aspects of out of school times program activity: staff supervision & team building, volunteer relations, the annual community giving campaign, fundraising event(s), fiscal management, marketing and communications, program design and development, accounting and administration, grant management, facility management, community relations, program and membership operations, and continual improvement in the branches' overall operating performance, fidelity, and community impact. Minimum Qualifications 21 years or older 5+ years of youth program experience including supervisory responsibilities Strong interpersonal, leadership and verbal/written communication skills Good working knowledge of MS Office Suite Must be available Monday through Friday and be willing to work evenings and weekends as needed. This is a primarily in-person position. Proven ability to work with people from diverse ethnic, socioeconomic, educational, religious, sexual orientation backgrounds. Familiarity and experience working in or with schools and with community-based organizations. TB test clearance YMCA approved First Aid, CPR and AED certification Preferred Qualifications Bachelor's degree in related field or equivalent experience Bilingual in Spanish, Cantonese, or Mandarin Credits for After-School & CA State Licensing experience; Y-USA Multi-Team Leader Certification All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records. Benefits Comprehensive health benefits - medical and dental plans for full time employees Retirement benefits - 12% employer contribution after completion of eligibility requirements Employee Assistance Program for all employees Commuter Benefits via pre-tax payroll deductions Flexible Spending Account - Medical and Dependent Care on a pre-tax basis Use of YMCA of San Francisco Fitness facilities Paid time off benefits for part time and full time employees upon completion of eligibility requirements Training and staff development for all employees
09/17/2024
Full time
Associate Executive Director of Community Programs Salary range: $77,337 - $86,000 per year Careers with a Cause Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues. About the Job The Y's cause is to strengthen community. Every day, we work side by side with our neighbors to make sure everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive. To fulfill this promise, the Y requires strong cause-driven leadership to effect lasting personal and social change in our organization's three areas of focus: youth development, healthy living, and social responsibility. This means our leaders are committed to nurturing the unique potential of each child, promoting holistic healthy living for all ages, and fostering a sense of social responsibility and connectedness. This position supports our organization's mission by mentoring and coaching the branch's out of school time leaders, ensuring smooth operation with excellence in program quality, safety, relevance, and strategic impact. They should be adept at working in a fast-paced environment with youth and families from a variety of backgrounds. As a member of the Branch Leadership Team (BLT), the Senior Director will also engage in several branch projects and goals, including the annual giving campaign, by recruiting and supporting staff and volunteers and being accountable to the youth development department's fundraising goal. The Senior Director will directly supervise various levels of program leadership staff and collaborate with other youth development department leaders. This position involves management and leadership of all aspects of out of school times program activity: staff supervision & team building, volunteer relations, the annual community giving campaign, fundraising event(s), fiscal management, marketing and communications, program design and development, accounting and administration, grant management, facility management, community relations, program and membership operations, and continual improvement in the branches' overall operating performance, fidelity, and community impact. Minimum Qualifications 21 years or older 5+ years of youth program experience including supervisory responsibilities Strong interpersonal, leadership and verbal/written communication skills Good working knowledge of MS Office Suite Must be available Monday through Friday and be willing to work evenings and weekends as needed. This is a primarily in-person position. Proven ability to work with people from diverse ethnic, socioeconomic, educational, religious, sexual orientation backgrounds. Familiarity and experience working in or with schools and with community-based organizations. TB test clearance YMCA approved First Aid, CPR and AED certification Preferred Qualifications Bachelor's degree in related field or equivalent experience Bilingual in Spanish, Cantonese, or Mandarin Credits for After-School & CA State Licensing experience; Y-USA Multi-Team Leader Certification All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records. Benefits Comprehensive health benefits - medical and dental plans for full time employees Retirement benefits - 12% employer contribution after completion of eligibility requirements Employee Assistance Program for all employees Commuter Benefits via pre-tax payroll deductions Flexible Spending Account - Medical and Dependent Care on a pre-tax basis Use of YMCA of San Francisco Fitness facilities Paid time off benefits for part time and full time employees upon completion of eligibility requirements Training and staff development for all employees
FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities. At FTI Consulting, you'll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world's leading experts in your field, you'll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you. There's never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career. Are you ready to make an impact? About The Role The Senior Manager, Global Compensation will design and provide ongoing support of compensation pay strategies for our executive and non-executive employee population. This role will ensure all programs align with business objectives and are effective in attracting, rewarding, and retaining key talent. The role will work collaboratively with FTI's business leaders, HR and Finance leads to understand the business issues and develop effective solutions. What You'll Do Global Broad-Based Compensation Global Market Intelligence Support Oversee and provide QA for salary survey submissions Support processing of salary survey results and multi-phase YOY match migration in BetterComp Global Compensation Model Preparation Support annual review of Global Salary and Bonus ranges for 2-3 business units Provide QA to other team members for remaining business units Global Budget Modeling Provide Budget Modeling based on proposed Salary Range and Bonus movement Year over Year Summarize modeling for executive stakeholders related to base pay and bonus adjustments for 2025 Global Project Management and Change Management & Communications Develop materials for Change Management related to Compensation Initiatives for HR/Business/Employees stakeholders Global Executive Compensation Exec Comp Leadership Stock Plan Administration Oversight - Provide QA for the Sr Analyst's stock plan admin work and serve as a resource when issues arise SMD Compensation Reporting Normalized Revenue - performed quarterly in mid-April, mid-July and mid-October SMD 1-Pagers - Primarily 2Q25 ExCo Performance Monitoring KSIP Nomination Administration/Oversight - review contracts, maintain list of nominees and ensure all are accurately reflected in the Comp Comm materials Compensation Committee Materials Development SMD Contracts Review and provide input on development of contract terms for potential external hires Confirm that final contract terms reflect what was approved Outsource deferred compensation administration - Needed in order to convert from P-Soft to Workday Voluntary Deferral program - If not done in 4Q24 Mandatory Deferral program Ad Hoc Analyses How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need To Succeed Basic Qualifications: Bachelor's Degree in a quantitative or business-related field 5+ years of relevant post-graduate professional experience in compensation administration and providing compensation subject matter expertise to HR and business leaders Advanced proficiency in Excel Ability to travel to client and FTI office(s) when needed Preferred Qualifications: Certified Compensation Professional (CCP) Knowledge of Peoplesoft and SAP SuccessFactors Proficiency in PowerPoint Experience with scenario modeling and other analyses Ability to work on multiple projects while maintaining a high degree of accuracy and personal integrity Ability to align with East Coast working hours Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following: Competitive total compensation, including bonus earning potential Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance Generous paid time off and holidays Company matched 401(k) retirement savings plan Potential for flexible work arrangements Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support. Family care benefits, including back-up child/elder care Employee wellness platform Employee recognition programs Paid time off for volunteering in your community Corporate matching for charitable donations most important to you Make an impact in our communities through company sponsored pro bono work Professional development and certification programs Free in-office snacks and drinks Free smartphone and cellular plan (if applicable) FTI Perks & Discounts at retailers and businesses Upscale offices close to public transportation About FTI Consulting FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 8,000 employees located in 33 countries and territories, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as one of the World's Best Management Consulting Firms by Forbes. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications. Additional Information Exempt or Non-Exempt?: Exempt Job Family/Level: Core Operations Level 3 - Tier 2 Employee Status: Regular
09/14/2024
Full time
FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities. At FTI Consulting, you'll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world's leading experts in your field, you'll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you. There's never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career. Are you ready to make an impact? About The Role The Senior Manager, Global Compensation will design and provide ongoing support of compensation pay strategies for our executive and non-executive employee population. This role will ensure all programs align with business objectives and are effective in attracting, rewarding, and retaining key talent. The role will work collaboratively with FTI's business leaders, HR and Finance leads to understand the business issues and develop effective solutions. What You'll Do Global Broad-Based Compensation Global Market Intelligence Support Oversee and provide QA for salary survey submissions Support processing of salary survey results and multi-phase YOY match migration in BetterComp Global Compensation Model Preparation Support annual review of Global Salary and Bonus ranges for 2-3 business units Provide QA to other team members for remaining business units Global Budget Modeling Provide Budget Modeling based on proposed Salary Range and Bonus movement Year over Year Summarize modeling for executive stakeholders related to base pay and bonus adjustments for 2025 Global Project Management and Change Management & Communications Develop materials for Change Management related to Compensation Initiatives for HR/Business/Employees stakeholders Global Executive Compensation Exec Comp Leadership Stock Plan Administration Oversight - Provide QA for the Sr Analyst's stock plan admin work and serve as a resource when issues arise SMD Compensation Reporting Normalized Revenue - performed quarterly in mid-April, mid-July and mid-October SMD 1-Pagers - Primarily 2Q25 ExCo Performance Monitoring KSIP Nomination Administration/Oversight - review contracts, maintain list of nominees and ensure all are accurately reflected in the Comp Comm materials Compensation Committee Materials Development SMD Contracts Review and provide input on development of contract terms for potential external hires Confirm that final contract terms reflect what was approved Outsource deferred compensation administration - Needed in order to convert from P-Soft to Workday Voluntary Deferral program - If not done in 4Q24 Mandatory Deferral program Ad Hoc Analyses How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need To Succeed Basic Qualifications: Bachelor's Degree in a quantitative or business-related field 5+ years of relevant post-graduate professional experience in compensation administration and providing compensation subject matter expertise to HR and business leaders Advanced proficiency in Excel Ability to travel to client and FTI office(s) when needed Preferred Qualifications: Certified Compensation Professional (CCP) Knowledge of Peoplesoft and SAP SuccessFactors Proficiency in PowerPoint Experience with scenario modeling and other analyses Ability to work on multiple projects while maintaining a high degree of accuracy and personal integrity Ability to align with East Coast working hours Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following: Competitive total compensation, including bonus earning potential Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance Generous paid time off and holidays Company matched 401(k) retirement savings plan Potential for flexible work arrangements Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support. Family care benefits, including back-up child/elder care Employee wellness platform Employee recognition programs Paid time off for volunteering in your community Corporate matching for charitable donations most important to you Make an impact in our communities through company sponsored pro bono work Professional development and certification programs Free in-office snacks and drinks Free smartphone and cellular plan (if applicable) FTI Perks & Discounts at retailers and businesses Upscale offices close to public transportation About FTI Consulting FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 8,000 employees located in 33 countries and territories, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as one of the World's Best Management Consulting Firms by Forbes. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications. Additional Information Exempt or Non-Exempt?: Exempt Job Family/Level: Core Operations Level 3 - Tier 2 Employee Status: Regular
About Sentral Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at . Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Manager is essential to supporting our hospitality products at the property level. This role provides five-star guest service by communicating with guests prior to arrival, greeting them upon arrival and assisting them throughout their stay. This is an in-person position located in downtown Seattle, WA. The shift schedule is Thursday-Monday from 3pm-11:30pm. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service. Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures. Work to organize guest stays to ensure thorough service throughout the guest experience. Ensure every guest experiences five-star service in a hospitality environment and actively seek five star/positive reviews from guests; coach Experience Team to do the same. Set the example for the Experience Associates by projecting an upbeat and positive attitude, warmly acknowledging all residents, guests, and vendors with a smile. Assist in development, creation and ongoing improvement of guest communications, Guest Book, Guidebook, and other items to promote guest experience as deemed necessary by Sentral and the General Manager. Work closely with property team members to ensure that they are updated, trained, and ready when residents or guests have questions. Lead the Experience Team. Plan, coordinate and oversee resident and guest events with assistance of Sentral Marketing and Explorer teams. Oversee each guest experience through tasks including but not limited to ensuring room is inspected and amenity is placed, ensuring Experience Team knows when to expect guest, ensuring guest is having a great stay, ensuring guest departs and housekeeping is aware then re-inspecting the room for either another guest arrival or resident return. Prior to Head of Housekeeper position starting, manage the relationship with 3rd party housekeeping vendor. Lead Experience Team on implementing guest experience/events and communications. Learn and train others on community systems such as Remote Lock, Guesty, Entrata, Slack and Breezeway. Work closely with the Technology team to oversee hospitality technology implementations onsite. Assist in developing processes and SOPs for experience and reservations team as appropriate. Respond to booking inquiries, guest questions, onsite issue resolution and billing questions, and follow up with the guest to ensure satisfaction. Collaborate with Revenue Management team to ensure rate adjustments will help maximize booking revenue. Perform other related duties and assignments as needed and assigned. Skills and Experience Bachelor's degree in hospitality management preferred. Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.). Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances. Exceptional interpersonal and self-awareness skills, including active listening skills. Proficient with communication technology and quick learner of new software. Excellent written and verbal communication skills. Demonstrated enthusiasm for creating inclusive and respectful workplaces. Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment. Ability to work a flexible schedule, including evenings and weekends. Sentral Benefits Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families. Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members. Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match. Career Development: We offer extensive learning and development opportunities to support growth. The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift. Move body in repetitive motions for extended periods of time. Work in a space that includes indoor and outdoor spaces, with and without covering. Move throughout the property as needed. Transport boxes and equipment weighing up to 20 pounds. Communicate with other persons in the building. Observe details in surrounding areas and on a screen. If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
09/14/2024
Full time
About Sentral Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at . Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Manager is essential to supporting our hospitality products at the property level. This role provides five-star guest service by communicating with guests prior to arrival, greeting them upon arrival and assisting them throughout their stay. This is an in-person position located in downtown Seattle, WA. The shift schedule is Thursday-Monday from 3pm-11:30pm. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service. Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures. Work to organize guest stays to ensure thorough service throughout the guest experience. Ensure every guest experiences five-star service in a hospitality environment and actively seek five star/positive reviews from guests; coach Experience Team to do the same. Set the example for the Experience Associates by projecting an upbeat and positive attitude, warmly acknowledging all residents, guests, and vendors with a smile. Assist in development, creation and ongoing improvement of guest communications, Guest Book, Guidebook, and other items to promote guest experience as deemed necessary by Sentral and the General Manager. Work closely with property team members to ensure that they are updated, trained, and ready when residents or guests have questions. Lead the Experience Team. Plan, coordinate and oversee resident and guest events with assistance of Sentral Marketing and Explorer teams. Oversee each guest experience through tasks including but not limited to ensuring room is inspected and amenity is placed, ensuring Experience Team knows when to expect guest, ensuring guest is having a great stay, ensuring guest departs and housekeeping is aware then re-inspecting the room for either another guest arrival or resident return. Prior to Head of Housekeeper position starting, manage the relationship with 3rd party housekeeping vendor. Lead Experience Team on implementing guest experience/events and communications. Learn and train others on community systems such as Remote Lock, Guesty, Entrata, Slack and Breezeway. Work closely with the Technology team to oversee hospitality technology implementations onsite. Assist in developing processes and SOPs for experience and reservations team as appropriate. Respond to booking inquiries, guest questions, onsite issue resolution and billing questions, and follow up with the guest to ensure satisfaction. Collaborate with Revenue Management team to ensure rate adjustments will help maximize booking revenue. Perform other related duties and assignments as needed and assigned. Skills and Experience Bachelor's degree in hospitality management preferred. Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.). Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances. Exceptional interpersonal and self-awareness skills, including active listening skills. Proficient with communication technology and quick learner of new software. Excellent written and verbal communication skills. Demonstrated enthusiasm for creating inclusive and respectful workplaces. Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment. Ability to work a flexible schedule, including evenings and weekends. Sentral Benefits Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families. Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members. Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match. Career Development: We offer extensive learning and development opportunities to support growth. The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift. Move body in repetitive motions for extended periods of time. Work in a space that includes indoor and outdoor spaces, with and without covering. Move throughout the property as needed. Transport boxes and equipment weighing up to 20 pounds. Communicate with other persons in the building. Observe details in surrounding areas and on a screen. If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
About Sentral Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at . Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Lifestyle Manager will be responsible for supporting the planning and execution of all member, resident and guest experiences. This position will collaborate jointly with the Director of Lifestyle to direct the resident and guest programming ensuring all amenity spaces are consistently set and activated. The Lifestyle Manager will also be responsible for fostering and maintaining relationships with preferred service providers within the local + wider community to ensure exclusive offerings are made available to residents. T his is an in-person position located in Century City, Los Angeles. Weekend availability is required, and the shift schedule is Wednesday-Friday (7am-4pm) and Saturday-Sunday (10am-7pm). What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service Build the company image by cultivating relationships with influential companies and figures throughout the area. Assist with oversight of the budget, procurement of supplies needed to execute activations + events, mood board creation per activation + resident event, who/what/when/where document completion + Lifestyle folder oversight in the Google Drive Coordinate all engagement events and activities Assist in overseeing the food and beverage operations for our Members' club Coordinate onsite events and outings, and support group activities to increase Member + Resident participation Assist with amenity space reservations + 3rd party services Conduct Facility walk thru to ensure safe & appropriate operation of equipment Synchronize Member and Resident check-ins and Reservations Assist with guest policies and liability waivers for 1sttime guests Own all lifestyle announcement creation + execution for the Sentral Life App as it relates to lifestyle programming Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations. Be available consistently for all shifts on the 5th + 41st floor amenity spaces in order to familiarize new + existing residents with our services and their new home. Effectively motivate team members on a daily basis to promote a positive and exciting work environment. Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued. Develop positive relationships with residents to create a personal and welcoming environment. Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests. Prepare + drive various programming + partnership narratives, lessons learned, and playbooks for development projects. Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors. Perform other related duties and assignments as needed and assigned Skills and Experience High school diploma or GED required Minimum 4 years customer service experience Minimum 4 years Food and Beverage leadership experience Supervisory experience a plus Wellness and Fitness experience a plus Ability to sell/lease and drive sales without hesitation Solid understanding of Microsoft Office (Outlook, Excel, Word) Excellent verbal and written communication skills Keen attention to detail with a creative problem-solving approach Ability to work independently and as part of a team Ability to make decisions and initiate action within established guidelines Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment Ability to work a flexible schedule, including evenings and weekends Sentral Benefits Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families. Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members. Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match. Career Development: We offer extensive learning and development opportunities to support growth. The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
09/14/2024
Full time
About Sentral Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at . Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Lifestyle Manager will be responsible for supporting the planning and execution of all member, resident and guest experiences. This position will collaborate jointly with the Director of Lifestyle to direct the resident and guest programming ensuring all amenity spaces are consistently set and activated. The Lifestyle Manager will also be responsible for fostering and maintaining relationships with preferred service providers within the local + wider community to ensure exclusive offerings are made available to residents. T his is an in-person position located in Century City, Los Angeles. Weekend availability is required, and the shift schedule is Wednesday-Friday (7am-4pm) and Saturday-Sunday (10am-7pm). What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service Build the company image by cultivating relationships with influential companies and figures throughout the area. Assist with oversight of the budget, procurement of supplies needed to execute activations + events, mood board creation per activation + resident event, who/what/when/where document completion + Lifestyle folder oversight in the Google Drive Coordinate all engagement events and activities Assist in overseeing the food and beverage operations for our Members' club Coordinate onsite events and outings, and support group activities to increase Member + Resident participation Assist with amenity space reservations + 3rd party services Conduct Facility walk thru to ensure safe & appropriate operation of equipment Synchronize Member and Resident check-ins and Reservations Assist with guest policies and liability waivers for 1sttime guests Own all lifestyle announcement creation + execution for the Sentral Life App as it relates to lifestyle programming Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations. Be available consistently for all shifts on the 5th + 41st floor amenity spaces in order to familiarize new + existing residents with our services and their new home. Effectively motivate team members on a daily basis to promote a positive and exciting work environment. Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued. Develop positive relationships with residents to create a personal and welcoming environment. Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests. Prepare + drive various programming + partnership narratives, lessons learned, and playbooks for development projects. Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors. Perform other related duties and assignments as needed and assigned Skills and Experience High school diploma or GED required Minimum 4 years customer service experience Minimum 4 years Food and Beverage leadership experience Supervisory experience a plus Wellness and Fitness experience a plus Ability to sell/lease and drive sales without hesitation Solid understanding of Microsoft Office (Outlook, Excel, Word) Excellent verbal and written communication skills Keen attention to detail with a creative problem-solving approach Ability to work independently and as part of a team Ability to make decisions and initiate action within established guidelines Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment Ability to work a flexible schedule, including evenings and weekends Sentral Benefits Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families. Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members. Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match. Career Development: We offer extensive learning and development opportunities to support growth. The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Director, Customer Success Management - Tableau Job Category: Customer Success About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Description For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Customers who have Signature unlock our deepest level of partnership, our most skilled expertise, and the tools to stay agile. As we launch Signature capabilities for Tableau, we are looking for a leader to join our Tableau Account Success team aligned to two businesses: Communications, Media, Tech and Consumer & Business Services. The Director, Customer Success is an exceptional, customer-oriented leader who has operated at the executive level. They lead the team's execution against current & new Success contractual obligations. They lead the strategy for Signature Success Plan launch, renewals and growth across teams, aligning closely with Product & Success Plan Sales, Renewals, Support, and Education. An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to research, synthesize, and develop insights and actions from market intelligence & customer feedback. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role. Passion & experience with organizations driving business impact & value through data & analytics is highly desirable. Your Impact Lead a team of 6+ CSMs, fostering growth and excellence. Address and resolve customer blocking issues in collaboration with stakeholder teams (e.g. Sales, Support). Execute strategies for Signature Success Plan renewals across teams. Work closely with peers and selling partners on capacity planning for Signature obligations. Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed. Partner with recruiting teams to orchestrate impactful talent acquisition events. Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training. Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives. Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders. Monitor key performance indicators, including Customer Health, using Customer Success Score and Salesforce Loyalty. Be responsible for delivery metrics, ensuring consistent progress and results. Preferred Qualifications & Skills Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management. Exhibit strong critical thinking and ability to use data and insights to identify trends and risks. Demonstrate excellent communication skills to bridge between various teams and levels. Showcase a proven track record in talent management, including recruitment, retention, and development. Familiarity with Salesforce's product offerings, services, and the larger industry landscape. NOTE: This is an office-flexible role. The expectation is to be in-office 3 days a week when local to an office. Our Investment In You World-class enablement and on-demand training - check out for a sneak peek! Exposure to executive thought leaders with a passion for living our values Clear path to promotion with accelerated leadership development programs Weekly 1:1 coaching with your leadership Fast Ramp mentorship program Week-long product bootcamp Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to Forbes , we are in PEOPLE 's Top 15 Companies that Care, and are on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019. We have a public-facing website that explains our various benefits for: Health benefits Financial benefits and perks Time off and leave policies Parental benefits Perks and discounts Visit for the full breakdown. Posting Statement At Salesforce, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org. Salesforce welcomes all. If you require assistance due to a disability applying for open positions or require support with an upcoming interview, please submit a request via this Accommodations Request Form. Please Note: when completing the Accommodations Request Form, you may leave the following field blank: Job Requisition Number(s) .
09/14/2024
Full time
Director, Customer Success Management - Tableau Job Category: Customer Success About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Description For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Customers who have Signature unlock our deepest level of partnership, our most skilled expertise, and the tools to stay agile. As we launch Signature capabilities for Tableau, we are looking for a leader to join our Tableau Account Success team aligned to two businesses: Communications, Media, Tech and Consumer & Business Services. The Director, Customer Success is an exceptional, customer-oriented leader who has operated at the executive level. They lead the team's execution against current & new Success contractual obligations. They lead the strategy for Signature Success Plan launch, renewals and growth across teams, aligning closely with Product & Success Plan Sales, Renewals, Support, and Education. An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to research, synthesize, and develop insights and actions from market intelligence & customer feedback. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role. Passion & experience with organizations driving business impact & value through data & analytics is highly desirable. Your Impact Lead a team of 6+ CSMs, fostering growth and excellence. Address and resolve customer blocking issues in collaboration with stakeholder teams (e.g. Sales, Support). Execute strategies for Signature Success Plan renewals across teams. Work closely with peers and selling partners on capacity planning for Signature obligations. Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed. Partner with recruiting teams to orchestrate impactful talent acquisition events. Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training. Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives. Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders. Monitor key performance indicators, including Customer Health, using Customer Success Score and Salesforce Loyalty. Be responsible for delivery metrics, ensuring consistent progress and results. Preferred Qualifications & Skills Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management. Exhibit strong critical thinking and ability to use data and insights to identify trends and risks. Demonstrate excellent communication skills to bridge between various teams and levels. Showcase a proven track record in talent management, including recruitment, retention, and development. Familiarity with Salesforce's product offerings, services, and the larger industry landscape. NOTE: This is an office-flexible role. The expectation is to be in-office 3 days a week when local to an office. Our Investment In You World-class enablement and on-demand training - check out for a sneak peek! Exposure to executive thought leaders with a passion for living our values Clear path to promotion with accelerated leadership development programs Weekly 1:1 coaching with your leadership Fast Ramp mentorship program Week-long product bootcamp Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to Forbes , we are in PEOPLE 's Top 15 Companies that Care, and are on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019. We have a public-facing website that explains our various benefits for: Health benefits Financial benefits and perks Time off and leave policies Parental benefits Perks and discounts Visit for the full breakdown. Posting Statement At Salesforce, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org. Salesforce welcomes all. If you require assistance due to a disability applying for open positions or require support with an upcoming interview, please submit a request via this Accommodations Request Form. Please Note: when completing the Accommodations Request Form, you may leave the following field blank: Job Requisition Number(s) .
At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology-backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees. Recently, SpotOn was: Named one of Fast Company's Most Innovative Companies of 2024 Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row Selected as the Best Overall Restaurant POS by NerdWallet Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. That's where you come in. We are looking for an HR Business Partner to join our team. The HR Business Partner is both a strategic and hands-on role that provides comprehensive Human Resources leadership and support to the Sales organization for our rapidly growing company. The role is critical in executing people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement for assigned business groups. This is a hybrid position in our San Francisco, CA Office (2-3x/week). What you'll do: Serve as an important member and key influencer on a growing HR team. With rapid changes underway, you will influence employee success as well as policy and process adoption. Provide HR expertise and consulting to our sales teams and sales leaders applicable to building organizational capability and enhanced employee productivity. Focus on the achievement of current and future business objectives through the development and implementation of practical, cost-effective, and proactive human resource strategy, policies and practices. Provide counsel and support to sales managers for the resolution of employee performance issues, including timely development and execution of appropriate corrective action steps, including coaching, verbal/written warnings, Performance Improvement Plans and terminations. Help deliver/support timely delivery of development and compliance-related training. Conduct legally sound investigations based on good faith into issues involving employee misconduct and policy violations. Qualifications: Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory. Experience in an HR Business Partner or similar role with a focus on supporting sales teams, field sales representatives, and/or commissioned sales. Demonstrated leadership ability including success managing or mentoring others. Strong computer skills including MS Office and Google Suite applications and other relevant HR software. The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development for the assigned business groups. A true hands-on approach as well as the ability to successfully monitor the "pulse" of employees to ensure a high level of employee engagement. Strong project management skills; ability to lead projects at a corporate level to influence and obtain buy-in, and then drive execution and achievement of the right results. Strong familiarity with local, state and federal employment laws. Demonstrated ability to identify problems and drive appropriate solutions. Strong client-centric approach to the role. Excellent organizational and interpersonal skills. 5+ years of strong HR generalist experience including organizational development, employee relations, recruiting, onboarding, training, employment laws, conducting confidential investigations, and familiarity with payroll and benefit administration. 3+ years of experience implementing and creating HR policies and procedures that support the overall success of an organization. 3+ years of strong HRIS systems experience. 3+ years of experience identifying and recommending employee and leader development solutions. 3+ years of demonstrated success in creating and driving effective employee relations, retention and reward programs. Prior experience supporting large, nationally distributed exempt and non-exempt employee groups. PHR, SPHR or SHRM-SCP certification. At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development Compensation: Our base pay ranges from $113,000 - $150,000 for this position. Offers will be reflective of the candidate's location and experience. Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
09/13/2024
Full time
At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology-backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees. Recently, SpotOn was: Named one of Fast Company's Most Innovative Companies of 2024 Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row Selected as the Best Overall Restaurant POS by NerdWallet Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. That's where you come in. We are looking for an HR Business Partner to join our team. The HR Business Partner is both a strategic and hands-on role that provides comprehensive Human Resources leadership and support to the Sales organization for our rapidly growing company. The role is critical in executing people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement for assigned business groups. This is a hybrid position in our San Francisco, CA Office (2-3x/week). What you'll do: Serve as an important member and key influencer on a growing HR team. With rapid changes underway, you will influence employee success as well as policy and process adoption. Provide HR expertise and consulting to our sales teams and sales leaders applicable to building organizational capability and enhanced employee productivity. Focus on the achievement of current and future business objectives through the development and implementation of practical, cost-effective, and proactive human resource strategy, policies and practices. Provide counsel and support to sales managers for the resolution of employee performance issues, including timely development and execution of appropriate corrective action steps, including coaching, verbal/written warnings, Performance Improvement Plans and terminations. Help deliver/support timely delivery of development and compliance-related training. Conduct legally sound investigations based on good faith into issues involving employee misconduct and policy violations. Qualifications: Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory. Experience in an HR Business Partner or similar role with a focus on supporting sales teams, field sales representatives, and/or commissioned sales. Demonstrated leadership ability including success managing or mentoring others. Strong computer skills including MS Office and Google Suite applications and other relevant HR software. The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development for the assigned business groups. A true hands-on approach as well as the ability to successfully monitor the "pulse" of employees to ensure a high level of employee engagement. Strong project management skills; ability to lead projects at a corporate level to influence and obtain buy-in, and then drive execution and achievement of the right results. Strong familiarity with local, state and federal employment laws. Demonstrated ability to identify problems and drive appropriate solutions. Strong client-centric approach to the role. Excellent organizational and interpersonal skills. 5+ years of strong HR generalist experience including organizational development, employee relations, recruiting, onboarding, training, employment laws, conducting confidential investigations, and familiarity with payroll and benefit administration. 3+ years of experience implementing and creating HR policies and procedures that support the overall success of an organization. 3+ years of strong HRIS systems experience. 3+ years of experience identifying and recommending employee and leader development solutions. 3+ years of demonstrated success in creating and driving effective employee relations, retention and reward programs. Prior experience supporting large, nationally distributed exempt and non-exempt employee groups. PHR, SPHR or SHRM-SCP certification. At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development Compensation: Our base pay ranges from $113,000 - $150,000 for this position. Offers will be reflective of the candidate's location and experience. Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Boston, Chicago, San Diego, San Francisco, Washington TEAM LEWIS is looking for a dynamic B2B communications expert to lead and grow a roster of established clients in the tech space. As a senior client lead, the Managing Director (MD) will provide added-value strategic and creative consultancy with a specific focus on fostering client relationships and growing business, particularly in the cybersecurity or energy space. In this leadership role, the MD will champion a thriving supportive and inclusive environment. This opportunity will suit an ambitious, proactive professional who wants to help develop and grow a transformational unit and make an impact. A leader with a strong entrepreneurial spirit who is ready to join a forward-thinking, fast-paced, independent global organization. About TEAM LEWIS We are a global change marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 1,500 causes. The goal is to support 2,025 causes by 2025. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to financial donations, volunteer their time and skills to leverage effectiveness. Purpose of the role The Managing Director (MD) will drive the highest levels of consultancy and client service to retain and grow profitable clients. This experienced account leader must have the ability to develop strategic, insights/data-led creative communication campaigns that engage diverse stakeholders on multiple channels. The MD will spot opportunities to grow existing clients and play a significant role on new business pitches and onboarding wins. They will help drive the cascading of business across the network and forge strong relationships with international colleagues. Key responsibilities and tasks Develop strong relationships with B2B tech clients, providing added-value strategic consultancy, creative counsel and initiatives for retention and organic growth Promote an integrated communications and multi-channel storytelling mindset to deliver a cohesive offer to clients Brief the creative engineering team to bring concepts to life for cross-disciplinary and multi-channel campaigns Run executive media relations programs, including providing media training for senior/c-suite clients Ensure the delivery of excellent, consistent service and results to clients; bring rigorous evaluation and measurement to campaign planning Be responsible for resource planning, budget and cost management Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network Lead and participate in training, as a trainer and by contributing curriculum ideas Build relationships/network with senior prospect decision makers and key intermediaries and influencers Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts Manage and motivate direct reports, setting and reviewing goals; work to maximize strengths, improve weaknesses and support career development Interview key potential hires; help on-board and mentor these hires, setting them up for success About you Working for a PR or marketing agency, you have an impressive track record of retention and organic growth of existing clients as well as winning accounts across a variety of sectors. With strong grounding in PR and experience in digital, social and planning, you are at ease counseling and guiding clients on a broad range of strategies. You know how to put a campaign together which successfully takes a client out of their comfort zone. You are an inspiring and collaborative leader with the aptitude to coach and motivate winning pitch and client teams to deliver service and work of the highest order. Mission focussed and dynamic, you like to exceed goals, deliver results and make a positive impact. You thrive in a flexible, open-minded, "can do" environment. Strong knowledge of the industry, emerging trends and technologies Deep understanding of integrated communications; experience integrating PR with digital marketing, content and broader marketing activities Relevant experience with large enterprise B2B technology brands, AI, data management, cybersecurity and/or healthcare prioritized; heavy cybersecurity experience prioritized Experience in influencer marketing, understanding of affiliate marketing and social media best practices Knowledge of both earned media relations and sponsored opportunities Excellent written and verbal communication skills; an articulate and convincing presenter Successful commercial management; knowledge of finance, operational/information systems, HR Ability to problem solve, project manage and multi-task. Will take charge of a situation and act Integrity, humility, self-drive/initiative - and a sense of humor! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. The expected salary range for the Managing Director position is between $110K - $160K. Base annual salary is determined by factors such as location, experience, and expertise. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
09/11/2024
Full time
Boston, Chicago, San Diego, San Francisco, Washington TEAM LEWIS is looking for a dynamic B2B communications expert to lead and grow a roster of established clients in the tech space. As a senior client lead, the Managing Director (MD) will provide added-value strategic and creative consultancy with a specific focus on fostering client relationships and growing business, particularly in the cybersecurity or energy space. In this leadership role, the MD will champion a thriving supportive and inclusive environment. This opportunity will suit an ambitious, proactive professional who wants to help develop and grow a transformational unit and make an impact. A leader with a strong entrepreneurial spirit who is ready to join a forward-thinking, fast-paced, independent global organization. About TEAM LEWIS We are a global change marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 1,500 causes. The goal is to support 2,025 causes by 2025. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to financial donations, volunteer their time and skills to leverage effectiveness. Purpose of the role The Managing Director (MD) will drive the highest levels of consultancy and client service to retain and grow profitable clients. This experienced account leader must have the ability to develop strategic, insights/data-led creative communication campaigns that engage diverse stakeholders on multiple channels. The MD will spot opportunities to grow existing clients and play a significant role on new business pitches and onboarding wins. They will help drive the cascading of business across the network and forge strong relationships with international colleagues. Key responsibilities and tasks Develop strong relationships with B2B tech clients, providing added-value strategic consultancy, creative counsel and initiatives for retention and organic growth Promote an integrated communications and multi-channel storytelling mindset to deliver a cohesive offer to clients Brief the creative engineering team to bring concepts to life for cross-disciplinary and multi-channel campaigns Run executive media relations programs, including providing media training for senior/c-suite clients Ensure the delivery of excellent, consistent service and results to clients; bring rigorous evaluation and measurement to campaign planning Be responsible for resource planning, budget and cost management Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network Lead and participate in training, as a trainer and by contributing curriculum ideas Build relationships/network with senior prospect decision makers and key intermediaries and influencers Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts Manage and motivate direct reports, setting and reviewing goals; work to maximize strengths, improve weaknesses and support career development Interview key potential hires; help on-board and mentor these hires, setting them up for success About you Working for a PR or marketing agency, you have an impressive track record of retention and organic growth of existing clients as well as winning accounts across a variety of sectors. With strong grounding in PR and experience in digital, social and planning, you are at ease counseling and guiding clients on a broad range of strategies. You know how to put a campaign together which successfully takes a client out of their comfort zone. You are an inspiring and collaborative leader with the aptitude to coach and motivate winning pitch and client teams to deliver service and work of the highest order. Mission focussed and dynamic, you like to exceed goals, deliver results and make a positive impact. You thrive in a flexible, open-minded, "can do" environment. Strong knowledge of the industry, emerging trends and technologies Deep understanding of integrated communications; experience integrating PR with digital marketing, content and broader marketing activities Relevant experience with large enterprise B2B technology brands, AI, data management, cybersecurity and/or healthcare prioritized; heavy cybersecurity experience prioritized Experience in influencer marketing, understanding of affiliate marketing and social media best practices Knowledge of both earned media relations and sponsored opportunities Excellent written and verbal communication skills; an articulate and convincing presenter Successful commercial management; knowledge of finance, operational/information systems, HR Ability to problem solve, project manage and multi-task. Will take charge of a situation and act Integrity, humility, self-drive/initiative - and a sense of humor! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. The expected salary range for the Managing Director position is between $110K - $160K. Base annual salary is determined by factors such as location, experience, and expertise. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
Boston, Chicago, San Diego, San Francisco, Washington TEAM LEWIS is looking for a dynamic B2B communications expert to lead and grow a roster of established clients in the tech space. As a senior client lead, the Managing Director (MD) will provide added-value strategic and creative consultancy with a specific focus on fostering client relationships and growing business, particularly in the cybersecurity or energy space. In this leadership role, the MD will champion a thriving supportive and inclusive environment. This opportunity will suit an ambitious, proactive professional who wants to help develop and grow a transformational unit and make an impact. A leader with a strong entrepreneurial spirit who is ready to join a forward-thinking, fast-paced, independent global organization. About TEAM LEWIS We are a global change marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 1,500 causes. The goal is to support 2,025 causes by 2025. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to financial donations, volunteer their time and skills to leverage effectiveness. Purpose of the role The Managing Director (MD) will drive the highest levels of consultancy and client service to retain and grow profitable clients. This experienced account leader must have the ability to develop strategic, insights/data-led creative communication campaigns that engage diverse stakeholders on multiple channels. The MD will spot opportunities to grow existing clients and play a significant role on new business pitches and onboarding wins. They will help drive the cascading of business across the network and forge strong relationships with international colleagues. Key responsibilities and tasks Develop strong relationships with B2B tech clients, providing added-value strategic consultancy, creative counsel and initiatives for retention and organic growth Promote an integrated communications and multi-channel storytelling mindset to deliver a cohesive offer to clients Brief the creative engineering team to bring concepts to life for cross-disciplinary and multi-channel campaigns Run executive media relations programs, including providing media training for senior/c-suite clients Ensure the delivery of excellent, consistent service and results to clients; bring rigorous evaluation and measurement to campaign planning Be responsible for resource planning, budget and cost management Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network Lead and participate in training, as a trainer and by contributing curriculum ideas Build relationships/network with senior prospect decision makers and key intermediaries and influencers Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts Manage and motivate direct reports, setting and reviewing goals; work to maximize strengths, improve weaknesses and support career development Interview key potential hires; help on-board and mentor these hires, setting them up for success About you Working for a PR or marketing agency, you have an impressive track record of retention and organic growth of existing clients as well as winning accounts across a variety of sectors. With strong grounding in PR and experience in digital, social and planning, you are at ease counseling and guiding clients on a broad range of strategies. You know how to put a campaign together which successfully takes a client out of their comfort zone. You are an inspiring and collaborative leader with the aptitude to coach and motivate winning pitch and client teams to deliver service and work of the highest order. Mission focussed and dynamic, you like to exceed goals, deliver results and make a positive impact. You thrive in a flexible, open-minded, "can do" environment. Strong knowledge of the industry, emerging trends and technologies Deep understanding of integrated communications; experience integrating PR with digital marketing, content and broader marketing activities Relevant experience with large enterprise B2B technology brands, AI, data management, cybersecurity and/or healthcare prioritized; heavy cybersecurity experience prioritized Experience in influencer marketing, understanding of affiliate marketing and social media best practices Knowledge of both earned media relations and sponsored opportunities Excellent written and verbal communication skills; an articulate and convincing presenter Successful commercial management; knowledge of finance, operational/information systems, HR Ability to problem solve, project manage and multi-task. Will take charge of a situation and act Integrity, humility, self-drive/initiative - and a sense of humor! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. The expected salary range for the Managing Director position is between $110K - $160K. Base annual salary is determined by factors such as location, experience, and expertise. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
09/11/2024
Full time
Boston, Chicago, San Diego, San Francisco, Washington TEAM LEWIS is looking for a dynamic B2B communications expert to lead and grow a roster of established clients in the tech space. As a senior client lead, the Managing Director (MD) will provide added-value strategic and creative consultancy with a specific focus on fostering client relationships and growing business, particularly in the cybersecurity or energy space. In this leadership role, the MD will champion a thriving supportive and inclusive environment. This opportunity will suit an ambitious, proactive professional who wants to help develop and grow a transformational unit and make an impact. A leader with a strong entrepreneurial spirit who is ready to join a forward-thinking, fast-paced, independent global organization. About TEAM LEWIS We are a global change marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 1,500 causes. The goal is to support 2,025 causes by 2025. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to financial donations, volunteer their time and skills to leverage effectiveness. Purpose of the role The Managing Director (MD) will drive the highest levels of consultancy and client service to retain and grow profitable clients. This experienced account leader must have the ability to develop strategic, insights/data-led creative communication campaigns that engage diverse stakeholders on multiple channels. The MD will spot opportunities to grow existing clients and play a significant role on new business pitches and onboarding wins. They will help drive the cascading of business across the network and forge strong relationships with international colleagues. Key responsibilities and tasks Develop strong relationships with B2B tech clients, providing added-value strategic consultancy, creative counsel and initiatives for retention and organic growth Promote an integrated communications and multi-channel storytelling mindset to deliver a cohesive offer to clients Brief the creative engineering team to bring concepts to life for cross-disciplinary and multi-channel campaigns Run executive media relations programs, including providing media training for senior/c-suite clients Ensure the delivery of excellent, consistent service and results to clients; bring rigorous evaluation and measurement to campaign planning Be responsible for resource planning, budget and cost management Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network Lead and participate in training, as a trainer and by contributing curriculum ideas Build relationships/network with senior prospect decision makers and key intermediaries and influencers Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts Manage and motivate direct reports, setting and reviewing goals; work to maximize strengths, improve weaknesses and support career development Interview key potential hires; help on-board and mentor these hires, setting them up for success About you Working for a PR or marketing agency, you have an impressive track record of retention and organic growth of existing clients as well as winning accounts across a variety of sectors. With strong grounding in PR and experience in digital, social and planning, you are at ease counseling and guiding clients on a broad range of strategies. You know how to put a campaign together which successfully takes a client out of their comfort zone. You are an inspiring and collaborative leader with the aptitude to coach and motivate winning pitch and client teams to deliver service and work of the highest order. Mission focussed and dynamic, you like to exceed goals, deliver results and make a positive impact. You thrive in a flexible, open-minded, "can do" environment. Strong knowledge of the industry, emerging trends and technologies Deep understanding of integrated communications; experience integrating PR with digital marketing, content and broader marketing activities Relevant experience with large enterprise B2B technology brands, AI, data management, cybersecurity and/or healthcare prioritized; heavy cybersecurity experience prioritized Experience in influencer marketing, understanding of affiliate marketing and social media best practices Knowledge of both earned media relations and sponsored opportunities Excellent written and verbal communication skills; an articulate and convincing presenter Successful commercial management; knowledge of finance, operational/information systems, HR Ability to problem solve, project manage and multi-task. Will take charge of a situation and act Integrity, humility, self-drive/initiative - and a sense of humor! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. The expected salary range for the Managing Director position is between $110K - $160K. Base annual salary is determined by factors such as location, experience, and expertise. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
Boston, Chicago, San Diego, San Francisco, Washington TEAM LEWIS is looking for a dynamic B2B communications expert to lead and grow a roster of established clients in the tech space. As a senior client lead, the Managing Director (MD) will provide added-value strategic and creative consultancy with a specific focus on fostering client relationships and growing business, particularly in the cybersecurity or energy space. In this leadership role, the MD will champion a thriving supportive and inclusive environment. This opportunity will suit an ambitious, proactive professional who wants to help develop and grow a transformational unit and make an impact. A leader with a strong entrepreneurial spirit who is ready to join a forward-thinking, fast-paced, independent global organization. About TEAM LEWIS We are a global change marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 1,500 causes. The goal is to support 2,025 causes by 2025. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to financial donations, volunteer their time and skills to leverage effectiveness. Purpose of the role The Managing Director (MD) will drive the highest levels of consultancy and client service to retain and grow profitable clients. This experienced account leader must have the ability to develop strategic, insights/data-led creative communication campaigns that engage diverse stakeholders on multiple channels. The MD will spot opportunities to grow existing clients and play a significant role on new business pitches and onboarding wins. They will help drive the cascading of business across the network and forge strong relationships with international colleagues. Key responsibilities and tasks Develop strong relationships with B2B tech clients, providing added-value strategic consultancy, creative counsel and initiatives for retention and organic growth Promote an integrated communications and multi-channel storytelling mindset to deliver a cohesive offer to clients Brief the creative engineering team to bring concepts to life for cross-disciplinary and multi-channel campaigns Run executive media relations programs, including providing media training for senior/c-suite clients Ensure the delivery of excellent, consistent service and results to clients; bring rigorous evaluation and measurement to campaign planning Be responsible for resource planning, budget and cost management Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network Lead and participate in training, as a trainer and by contributing curriculum ideas Build relationships/network with senior prospect decision makers and key intermediaries and influencers Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts Manage and motivate direct reports, setting and reviewing goals; work to maximize strengths, improve weaknesses and support career development Interview key potential hires; help on-board and mentor these hires, setting them up for success About you Working for a PR or marketing agency, you have an impressive track record of retention and organic growth of existing clients as well as winning accounts across a variety of sectors. With strong grounding in PR and experience in digital, social and planning, you are at ease counseling and guiding clients on a broad range of strategies. You know how to put a campaign together which successfully takes a client out of their comfort zone. You are an inspiring and collaborative leader with the aptitude to coach and motivate winning pitch and client teams to deliver service and work of the highest order. Mission focussed and dynamic, you like to exceed goals, deliver results and make a positive impact. You thrive in a flexible, open-minded, "can do" environment. Strong knowledge of the industry, emerging trends and technologies Deep understanding of integrated communications; experience integrating PR with digital marketing, content and broader marketing activities Relevant experience with large enterprise B2B technology brands, AI, data management, cybersecurity and/or healthcare prioritized; heavy cybersecurity experience prioritized Experience in influencer marketing, understanding of affiliate marketing and social media best practices Knowledge of both earned media relations and sponsored opportunities Excellent written and verbal communication skills; an articulate and convincing presenter Successful commercial management; knowledge of finance, operational/information systems, HR Ability to problem solve, project manage and multi-task. Will take charge of a situation and act Integrity, humility, self-drive/initiative - and a sense of humor! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. The expected salary range for the Managing Director position is between $110K - $160K. Base annual salary is determined by factors such as location, experience, and expertise. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
09/10/2024
Full time
Boston, Chicago, San Diego, San Francisco, Washington TEAM LEWIS is looking for a dynamic B2B communications expert to lead and grow a roster of established clients in the tech space. As a senior client lead, the Managing Director (MD) will provide added-value strategic and creative consultancy with a specific focus on fostering client relationships and growing business, particularly in the cybersecurity or energy space. In this leadership role, the MD will champion a thriving supportive and inclusive environment. This opportunity will suit an ambitious, proactive professional who wants to help develop and grow a transformational unit and make an impact. A leader with a strong entrepreneurial spirit who is ready to join a forward-thinking, fast-paced, independent global organization. About TEAM LEWIS We are a global change marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 1,500 causes. The goal is to support 2,025 causes by 2025. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to financial donations, volunteer their time and skills to leverage effectiveness. Purpose of the role The Managing Director (MD) will drive the highest levels of consultancy and client service to retain and grow profitable clients. This experienced account leader must have the ability to develop strategic, insights/data-led creative communication campaigns that engage diverse stakeholders on multiple channels. The MD will spot opportunities to grow existing clients and play a significant role on new business pitches and onboarding wins. They will help drive the cascading of business across the network and forge strong relationships with international colleagues. Key responsibilities and tasks Develop strong relationships with B2B tech clients, providing added-value strategic consultancy, creative counsel and initiatives for retention and organic growth Promote an integrated communications and multi-channel storytelling mindset to deliver a cohesive offer to clients Brief the creative engineering team to bring concepts to life for cross-disciplinary and multi-channel campaigns Run executive media relations programs, including providing media training for senior/c-suite clients Ensure the delivery of excellent, consistent service and results to clients; bring rigorous evaluation and measurement to campaign planning Be responsible for resource planning, budget and cost management Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network Lead and participate in training, as a trainer and by contributing curriculum ideas Build relationships/network with senior prospect decision makers and key intermediaries and influencers Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts Manage and motivate direct reports, setting and reviewing goals; work to maximize strengths, improve weaknesses and support career development Interview key potential hires; help on-board and mentor these hires, setting them up for success About you Working for a PR or marketing agency, you have an impressive track record of retention and organic growth of existing clients as well as winning accounts across a variety of sectors. With strong grounding in PR and experience in digital, social and planning, you are at ease counseling and guiding clients on a broad range of strategies. You know how to put a campaign together which successfully takes a client out of their comfort zone. You are an inspiring and collaborative leader with the aptitude to coach and motivate winning pitch and client teams to deliver service and work of the highest order. Mission focussed and dynamic, you like to exceed goals, deliver results and make a positive impact. You thrive in a flexible, open-minded, "can do" environment. Strong knowledge of the industry, emerging trends and technologies Deep understanding of integrated communications; experience integrating PR with digital marketing, content and broader marketing activities Relevant experience with large enterprise B2B technology brands, AI, data management, cybersecurity and/or healthcare prioritized; heavy cybersecurity experience prioritized Experience in influencer marketing, understanding of affiliate marketing and social media best practices Knowledge of both earned media relations and sponsored opportunities Excellent written and verbal communication skills; an articulate and convincing presenter Successful commercial management; knowledge of finance, operational/information systems, HR Ability to problem solve, project manage and multi-task. Will take charge of a situation and act Integrity, humility, self-drive/initiative - and a sense of humor! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. The expected salary range for the Managing Director position is between $110K - $160K. Base annual salary is determined by factors such as location, experience, and expertise. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
LEWIS Communications GmbH
Washington, Washington DC
Boston, Chicago, San Diego, San Francisco, Washington TEAM LEWIS is looking for a dynamic B2B communications expert to lead and grow a roster of established clients in the tech space. As a senior client lead, the Managing Director (MD) will provide added-value strategic and creative consultancy with a specific focus on fostering client relationships and growing business, particularly in the cybersecurity or energy space. In this leadership role, the MD will champion a thriving supportive and inclusive environment. This opportunity will suit an ambitious, proactive professional who wants to help develop and grow a transformational unit and make an impact. A leader with a strong entrepreneurial spirit who is ready to join a forward-thinking, fast-paced, independent global organization. About TEAM LEWIS We are a global change marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 1,500 causes. The goal is to support 2,025 causes by 2025. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to financial donations, volunteer their time and skills to leverage effectiveness. Purpose of the role The Managing Director (MD) will drive the highest levels of consultancy and client service to retain and grow profitable clients. This experienced account leader must have the ability to develop strategic, insights/data-led creative communication campaigns that engage diverse stakeholders on multiple channels. The MD will spot opportunities to grow existing clients and play a significant role on new business pitches and onboarding wins. They will help drive the cascading of business across the network and forge strong relationships with international colleagues. Key responsibilities and tasks Develop strong relationships with B2B tech clients, providing added-value strategic consultancy, creative counsel and initiatives for retention and organic growth Promote an integrated communications and multi-channel storytelling mindset to deliver a cohesive offer to clients Brief the creative engineering team to bring concepts to life for cross-disciplinary and multi-channel campaigns Run executive media relations programs, including providing media training for senior/c-suite clients Ensure the delivery of excellent, consistent service and results to clients; bring rigorous evaluation and measurement to campaign planning Be responsible for resource planning, budget and cost management Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network Lead and participate in training, as a trainer and by contributing curriculum ideas Build relationships/network with senior prospect decision makers and key intermediaries and influencers Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts Manage and motivate direct reports, setting and reviewing goals; work to maximize strengths, improve weaknesses and support career development Interview key potential hires; help on-board and mentor these hires, setting them up for success About you Working for a PR or marketing agency, you have an impressive track record of retention and organic growth of existing clients as well as winning accounts across a variety of sectors. With strong grounding in PR and experience in digital, social and planning, you are at ease counseling and guiding clients on a broad range of strategies. You know how to put a campaign together which successfully takes a client out of their comfort zone. You are an inspiring and collaborative leader with the aptitude to coach and motivate winning pitch and client teams to deliver service and work of the highest order. Mission focussed and dynamic, you like to exceed goals, deliver results and make a positive impact. You thrive in a flexible, open-minded, "can do" environment. Strong knowledge of the industry, emerging trends and technologies Deep understanding of integrated communications; experience integrating PR with digital marketing, content and broader marketing activities Relevant experience with large enterprise B2B technology brands, AI, data management, cybersecurity and/or healthcare prioritized; heavy cybersecurity experience prioritized Experience in influencer marketing, understanding of affiliate marketing and social media best practices Knowledge of both earned media relations and sponsored opportunities Excellent written and verbal communication skills; an articulate and convincing presenter Successful commercial management; knowledge of finance, operational/information systems, HR Ability to problem solve, project manage and multi-task. Will take charge of a situation and act Integrity, humility, self-drive/initiative - and a sense of humor! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. The expected salary range for the Managing Director position is between $110K - $160K. Base annual salary is determined by factors such as location, experience, and expertise. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
09/10/2024
Full time
Boston, Chicago, San Diego, San Francisco, Washington TEAM LEWIS is looking for a dynamic B2B communications expert to lead and grow a roster of established clients in the tech space. As a senior client lead, the Managing Director (MD) will provide added-value strategic and creative consultancy with a specific focus on fostering client relationships and growing business, particularly in the cybersecurity or energy space. In this leadership role, the MD will champion a thriving supportive and inclusive environment. This opportunity will suit an ambitious, proactive professional who wants to help develop and grow a transformational unit and make an impact. A leader with a strong entrepreneurial spirit who is ready to join a forward-thinking, fast-paced, independent global organization. About TEAM LEWIS We are a global change marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 1,500 causes. The goal is to support 2,025 causes by 2025. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to financial donations, volunteer their time and skills to leverage effectiveness. Purpose of the role The Managing Director (MD) will drive the highest levels of consultancy and client service to retain and grow profitable clients. This experienced account leader must have the ability to develop strategic, insights/data-led creative communication campaigns that engage diverse stakeholders on multiple channels. The MD will spot opportunities to grow existing clients and play a significant role on new business pitches and onboarding wins. They will help drive the cascading of business across the network and forge strong relationships with international colleagues. Key responsibilities and tasks Develop strong relationships with B2B tech clients, providing added-value strategic consultancy, creative counsel and initiatives for retention and organic growth Promote an integrated communications and multi-channel storytelling mindset to deliver a cohesive offer to clients Brief the creative engineering team to bring concepts to life for cross-disciplinary and multi-channel campaigns Run executive media relations programs, including providing media training for senior/c-suite clients Ensure the delivery of excellent, consistent service and results to clients; bring rigorous evaluation and measurement to campaign planning Be responsible for resource planning, budget and cost management Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network Lead and participate in training, as a trainer and by contributing curriculum ideas Build relationships/network with senior prospect decision makers and key intermediaries and influencers Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts Manage and motivate direct reports, setting and reviewing goals; work to maximize strengths, improve weaknesses and support career development Interview key potential hires; help on-board and mentor these hires, setting them up for success About you Working for a PR or marketing agency, you have an impressive track record of retention and organic growth of existing clients as well as winning accounts across a variety of sectors. With strong grounding in PR and experience in digital, social and planning, you are at ease counseling and guiding clients on a broad range of strategies. You know how to put a campaign together which successfully takes a client out of their comfort zone. You are an inspiring and collaborative leader with the aptitude to coach and motivate winning pitch and client teams to deliver service and work of the highest order. Mission focussed and dynamic, you like to exceed goals, deliver results and make a positive impact. You thrive in a flexible, open-minded, "can do" environment. Strong knowledge of the industry, emerging trends and technologies Deep understanding of integrated communications; experience integrating PR with digital marketing, content and broader marketing activities Relevant experience with large enterprise B2B technology brands, AI, data management, cybersecurity and/or healthcare prioritized; heavy cybersecurity experience prioritized Experience in influencer marketing, understanding of affiliate marketing and social media best practices Knowledge of both earned media relations and sponsored opportunities Excellent written and verbal communication skills; an articulate and convincing presenter Successful commercial management; knowledge of finance, operational/information systems, HR Ability to problem solve, project manage and multi-task. Will take charge of a situation and act Integrity, humility, self-drive/initiative - and a sense of humor! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. The expected salary range for the Managing Director position is between $110K - $160K. Base annual salary is determined by factors such as location, experience, and expertise. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
LEWIS Communications GmbH
San Francisco, California
Boston, Chicago, San Diego, San Francisco, Washington TEAM LEWIS is looking for a dynamic B2B communications expert to lead and grow a roster of established clients in the tech space. As a senior client lead, the Managing Director (MD) will provide added-value strategic and creative consultancy with a specific focus on fostering client relationships and growing business, particularly in the cybersecurity or energy space. In this leadership role, the MD will champion a thriving supportive and inclusive environment. This opportunity will suit an ambitious, proactive professional who wants to help develop and grow a transformational unit and make an impact. A leader with a strong entrepreneurial spirit who is ready to join a forward-thinking, fast-paced, independent global organization. About TEAM LEWIS We are a global change marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 1,500 causes. The goal is to support 2,025 causes by 2025. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to financial donations, volunteer their time and skills to leverage effectiveness. Purpose of the role The Managing Director (MD) will drive the highest levels of consultancy and client service to retain and grow profitable clients. This experienced account leader must have the ability to develop strategic, insights/data-led creative communication campaigns that engage diverse stakeholders on multiple channels. The MD will spot opportunities to grow existing clients and play a significant role on new business pitches and onboarding wins. They will help drive the cascading of business across the network and forge strong relationships with international colleagues. Key responsibilities and tasks Develop strong relationships with B2B tech clients, providing added-value strategic consultancy, creative counsel and initiatives for retention and organic growth Promote an integrated communications and multi-channel storytelling mindset to deliver a cohesive offer to clients Brief the creative engineering team to bring concepts to life for cross-disciplinary and multi-channel campaigns Run executive media relations programs, including providing media training for senior/c-suite clients Ensure the delivery of excellent, consistent service and results to clients; bring rigorous evaluation and measurement to campaign planning Be responsible for resource planning, budget and cost management Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network Lead and participate in training, as a trainer and by contributing curriculum ideas Build relationships/network with senior prospect decision makers and key intermediaries and influencers Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts Manage and motivate direct reports, setting and reviewing goals; work to maximize strengths, improve weaknesses and support career development Interview key potential hires; help on-board and mentor these hires, setting them up for success About you Working for a PR or marketing agency, you have an impressive track record of retention and organic growth of existing clients as well as winning accounts across a variety of sectors. With strong grounding in PR and experience in digital, social and planning, you are at ease counseling and guiding clients on a broad range of strategies. You know how to put a campaign together which successfully takes a client out of their comfort zone. You are an inspiring and collaborative leader with the aptitude to coach and motivate winning pitch and client teams to deliver service and work of the highest order. Mission focussed and dynamic, you like to exceed goals, deliver results and make a positive impact. You thrive in a flexible, open-minded, "can do" environment. Strong knowledge of the industry, emerging trends and technologies Deep understanding of integrated communications; experience integrating PR with digital marketing, content and broader marketing activities Relevant experience with large enterprise B2B technology brands, AI, data management, cybersecurity and/or healthcare prioritized; heavy cybersecurity experience prioritized Experience in influencer marketing, understanding of affiliate marketing and social media best practices Knowledge of both earned media relations and sponsored opportunities Excellent written and verbal communication skills; an articulate and convincing presenter Successful commercial management; knowledge of finance, operational/information systems, HR Ability to problem solve, project manage and multi-task. Will take charge of a situation and act Integrity, humility, self-drive/initiative - and a sense of humor! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. The expected salary range for the Managing Director position is between $110K - $160K. Base annual salary is determined by factors such as location, experience, and expertise. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
09/10/2024
Full time
Boston, Chicago, San Diego, San Francisco, Washington TEAM LEWIS is looking for a dynamic B2B communications expert to lead and grow a roster of established clients in the tech space. As a senior client lead, the Managing Director (MD) will provide added-value strategic and creative consultancy with a specific focus on fostering client relationships and growing business, particularly in the cybersecurity or energy space. In this leadership role, the MD will champion a thriving supportive and inclusive environment. This opportunity will suit an ambitious, proactive professional who wants to help develop and grow a transformational unit and make an impact. A leader with a strong entrepreneurial spirit who is ready to join a forward-thinking, fast-paced, independent global organization. About TEAM LEWIS We are a global change marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 1,500 causes. The goal is to support 2,025 causes by 2025. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to financial donations, volunteer their time and skills to leverage effectiveness. Purpose of the role The Managing Director (MD) will drive the highest levels of consultancy and client service to retain and grow profitable clients. This experienced account leader must have the ability to develop strategic, insights/data-led creative communication campaigns that engage diverse stakeholders on multiple channels. The MD will spot opportunities to grow existing clients and play a significant role on new business pitches and onboarding wins. They will help drive the cascading of business across the network and forge strong relationships with international colleagues. Key responsibilities and tasks Develop strong relationships with B2B tech clients, providing added-value strategic consultancy, creative counsel and initiatives for retention and organic growth Promote an integrated communications and multi-channel storytelling mindset to deliver a cohesive offer to clients Brief the creative engineering team to bring concepts to life for cross-disciplinary and multi-channel campaigns Run executive media relations programs, including providing media training for senior/c-suite clients Ensure the delivery of excellent, consistent service and results to clients; bring rigorous evaluation and measurement to campaign planning Be responsible for resource planning, budget and cost management Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network Lead and participate in training, as a trainer and by contributing curriculum ideas Build relationships/network with senior prospect decision makers and key intermediaries and influencers Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts Manage and motivate direct reports, setting and reviewing goals; work to maximize strengths, improve weaknesses and support career development Interview key potential hires; help on-board and mentor these hires, setting them up for success About you Working for a PR or marketing agency, you have an impressive track record of retention and organic growth of existing clients as well as winning accounts across a variety of sectors. With strong grounding in PR and experience in digital, social and planning, you are at ease counseling and guiding clients on a broad range of strategies. You know how to put a campaign together which successfully takes a client out of their comfort zone. You are an inspiring and collaborative leader with the aptitude to coach and motivate winning pitch and client teams to deliver service and work of the highest order. Mission focussed and dynamic, you like to exceed goals, deliver results and make a positive impact. You thrive in a flexible, open-minded, "can do" environment. Strong knowledge of the industry, emerging trends and technologies Deep understanding of integrated communications; experience integrating PR with digital marketing, content and broader marketing activities Relevant experience with large enterprise B2B technology brands, AI, data management, cybersecurity and/or healthcare prioritized; heavy cybersecurity experience prioritized Experience in influencer marketing, understanding of affiliate marketing and social media best practices Knowledge of both earned media relations and sponsored opportunities Excellent written and verbal communication skills; an articulate and convincing presenter Successful commercial management; knowledge of finance, operational/information systems, HR Ability to problem solve, project manage and multi-task. Will take charge of a situation and act Integrity, humility, self-drive/initiative - and a sense of humor! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. The expected salary range for the Managing Director position is between $110K - $160K. Base annual salary is determined by factors such as location, experience, and expertise. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
NALP (National Association for Law Placement) Group
Santa Clara, California
The Director of Career Development will guide students and alumni in job search strategies; develop and market career exploration, networking, job application and interview preparation programming, and create and revise professional development resources. The Director will help lead the School of Law's strategic efforts to identify, outreach to, build and maintain lasting relationships with potential and current employers, particularly in Silicon Valley, but also beyond. The Director also will have principal responsibility for the Office of Career Management's (OCM's) efforts to support the School of Law's student organizations with their professional development programming and events. The Director will collaborate closely with the entire OCM staff (consisting of a team of several full-time employees, one part-time employee, and several student employees), other departments, faculty, and staff. Specifically, the Director will work closely with the Recruiting & Office Manager in OCM, as both positions have responsibilities related to employer relations and recruiting, among other functions. This is a full-time position, reporting to the Assistant Dean of OCM. We are looking for a culturally competent collaborator who can effectively interact with a dynamic population of internal and external partners at a high level of integrity, who shares our values, and who will support the mission of the University through their work. ESSENTIAL DUTIES AND RESPONSIBILITIES Educate, coach, counsel and advise law students and alumni to identify meaningful employment options for them, to learn job search strategies; to create professional application materials, to learn interview and other key professional communication skills, and to utilize self-marketing techniques. Develop and maintain relationships with law faculty, administration, alumni volunteers, mentors and members of the Law Alumni Board and make referrals when appropriate. Develop and maintain relationships with other career office and counseling professionals on campus and make referrals when appropriate. Lead communication and programs for students related to preparing for employer engagement and the recruiting process. Strategically grow Santa Clara Law's employer base, particularly in Silicon Valley but also beyond; deepen existing recruiting relationships, and drive creation of new systems to effectively manage demand for on and off-campus student/employer engagement. Manage on-campus recruiting, employment events/visits, career fairs, and employer development to facilitate opportunities for Santa Clara Law students to engage with top employers matching their interests, skills, and values. Anticipate employer needs; and forecast recruiting trends. Innovate with new ideas and perspectives. Benchmark employer relations best practices and represent the law school through active membership in organizations such as BALRA, NALP, and the Bay Area Law School Consortium of Law School Career Offices. Work with law student organizations interested in planning career-related activities. Attend and participate in student organization and other law school department events to create relationships and partnerships with these departments and organizations. Design, develop and lead programs and presentations focused on career exploration and job search strategies, preparation for on-campus interviews, and other topics, such as building your professional relationships. Train and guide students in extensive on-campus interviewing programs. This may include events to prepare them on the timeline and process to apply, interview preparation including running a mock interview program, and communication or workshops on call-back etiquette, and more. Collaborate with other law school departments, participate in law school consortia to develop co-sponsored events, and collaborate with student organizations and assist them in planning career-related activities. MINIMUM REQUIREMENTS J.D., or equivalent recruiting/career counseling work experience at a law firm or law school, M.B.A. or Master's in Psychology coupled with equivalent legal recruiting/career counseling experience in related field may be considered. Four or more years of experience in career counseling, advising, student services or equivalent experience preferred. Knowledge of legal employment issues, especially the Bay Area legal market strongly preferred. Available some nights and some weekends. Sensitivity to the needs of diverse and multicultural constituencies. Demonstrated experience working in a team-based, collaborative environment. Excellent communication skills, both verbal and written. Commitment to the vision, mission and values of Santa Clara University and the School of Law.
09/09/2024
Full time
The Director of Career Development will guide students and alumni in job search strategies; develop and market career exploration, networking, job application and interview preparation programming, and create and revise professional development resources. The Director will help lead the School of Law's strategic efforts to identify, outreach to, build and maintain lasting relationships with potential and current employers, particularly in Silicon Valley, but also beyond. The Director also will have principal responsibility for the Office of Career Management's (OCM's) efforts to support the School of Law's student organizations with their professional development programming and events. The Director will collaborate closely with the entire OCM staff (consisting of a team of several full-time employees, one part-time employee, and several student employees), other departments, faculty, and staff. Specifically, the Director will work closely with the Recruiting & Office Manager in OCM, as both positions have responsibilities related to employer relations and recruiting, among other functions. This is a full-time position, reporting to the Assistant Dean of OCM. We are looking for a culturally competent collaborator who can effectively interact with a dynamic population of internal and external partners at a high level of integrity, who shares our values, and who will support the mission of the University through their work. ESSENTIAL DUTIES AND RESPONSIBILITIES Educate, coach, counsel and advise law students and alumni to identify meaningful employment options for them, to learn job search strategies; to create professional application materials, to learn interview and other key professional communication skills, and to utilize self-marketing techniques. Develop and maintain relationships with law faculty, administration, alumni volunteers, mentors and members of the Law Alumni Board and make referrals when appropriate. Develop and maintain relationships with other career office and counseling professionals on campus and make referrals when appropriate. Lead communication and programs for students related to preparing for employer engagement and the recruiting process. Strategically grow Santa Clara Law's employer base, particularly in Silicon Valley but also beyond; deepen existing recruiting relationships, and drive creation of new systems to effectively manage demand for on and off-campus student/employer engagement. Manage on-campus recruiting, employment events/visits, career fairs, and employer development to facilitate opportunities for Santa Clara Law students to engage with top employers matching their interests, skills, and values. Anticipate employer needs; and forecast recruiting trends. Innovate with new ideas and perspectives. Benchmark employer relations best practices and represent the law school through active membership in organizations such as BALRA, NALP, and the Bay Area Law School Consortium of Law School Career Offices. Work with law student organizations interested in planning career-related activities. Attend and participate in student organization and other law school department events to create relationships and partnerships with these departments and organizations. Design, develop and lead programs and presentations focused on career exploration and job search strategies, preparation for on-campus interviews, and other topics, such as building your professional relationships. Train and guide students in extensive on-campus interviewing programs. This may include events to prepare them on the timeline and process to apply, interview preparation including running a mock interview program, and communication or workshops on call-back etiquette, and more. Collaborate with other law school departments, participate in law school consortia to develop co-sponsored events, and collaborate with student organizations and assist them in planning career-related activities. MINIMUM REQUIREMENTS J.D., or equivalent recruiting/career counseling work experience at a law firm or law school, M.B.A. or Master's in Psychology coupled with equivalent legal recruiting/career counseling experience in related field may be considered. Four or more years of experience in career counseling, advising, student services or equivalent experience preferred. Knowledge of legal employment issues, especially the Bay Area legal market strongly preferred. Available some nights and some weekends. Sensitivity to the needs of diverse and multicultural constituencies. Demonstrated experience working in a team-based, collaborative environment. Excellent communication skills, both verbal and written. Commitment to the vision, mission and values of Santa Clara University and the School of Law.
BENEFITS OF JOINING TEAM OAC: $500 DSP SIGN ON BONUS OFFERED Personal satisfaction from serving others Competitive pay Paid Training Great Benefits: Medical, Pharmacy, Vision, Dental, Disability, Employee Assistance Program and Life insurance Paid Time Off Paid Holidays Multiple Shift Options Bonus Programs Tuition Reimbursement Employee Recognition Programs Professional Growth Opportunities - Career Path to Leadership for DSPs - Career Path to RN for LPNs 403(b) Retirement Savings plan SUMMARY To promote an environment of teamwork that encourages client teaching, mentoring, and coaching. That involves active treatment, and skill development and promotes growth. Create a home that yields a clean, organized, welcoming environment. In addition to collaborating with fellow coworkers and leadership using a positive team approach. ESSENTIAL FUNCTIONS • Represent OAC in a positive and professional manner in community meetings, events and social functions. • Provides day-to-day organization and implementation of activities that promote an organized and positive environment. Ensure as the primary professional working with individuals, an environment that is person-centered, organized, non-reactive, and promotes independence. • Is able to independently make decisions in regard to best practices, quality assurance, risk management and problem-solving. This includes timely response to and documentation and reporting of serious injuries. • Demonstrates the ability to coach, teach, and mentor individuals in all aspects of home management and personal independence. This includes actively teaching and promoting individual rights and self-advocacy. • Engages clients in ongoing, meaningful active treatment and the individual support plans (ISP's) for the clients served in the ID/DD program; implements programs and the delivery of services according to the ISP and the requirements of CMS regulations. • Advocates for each client's specific needs and personal welfare in the home and community, and ensures follow-up when concerns are identified. • Assists with coordinating, scheduling and/or transporting clients to appointments and/or recreational activities on a regular basis; ensures all required documents, files and reports are prepared, reviewed, approved and processed in a timely manner. • Provides accurate documentation of client's participation and progress in all training objectives/programs to teach independent living skills; ensures day-to-day assigned tasks are completed. • Communicates and actively participates with the inter-disciplinary process to include but not limited to individual support plans (ISP's), behavior management, incident reports, etc. • Interacts with client's family members/conservator, & maintains positive relationships internally and externally. • Must attend all required trainings/meetings and remain current on all certifications. • To provide support and services to all clients across the local operation when necessary. • Transport clients to medical appointments, Enrichment Center, and client outings as assigned. • Responsible for maintaining work schedules. Dependability is required. Monitors and manages own time off and documents time worked accurately. • Carries out responsibilities and duties in a manner that is professional, timely, effective, and efficient, including other job duties as assigned. • Additional committees as assigned, or volunteer. QUALIFICATIONS Education & Experience: High school graduate and/or GED preferred. Must have valid driver's license Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc. Good oral, written and interpersonal skills to effectively interact with others This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Open Arms Care Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. PI Compensation details: 15.5-17.5 Hourly Wage PI82931c4a2ded-2043
09/05/2024
Full time
BENEFITS OF JOINING TEAM OAC: $500 DSP SIGN ON BONUS OFFERED Personal satisfaction from serving others Competitive pay Paid Training Great Benefits: Medical, Pharmacy, Vision, Dental, Disability, Employee Assistance Program and Life insurance Paid Time Off Paid Holidays Multiple Shift Options Bonus Programs Tuition Reimbursement Employee Recognition Programs Professional Growth Opportunities - Career Path to Leadership for DSPs - Career Path to RN for LPNs 403(b) Retirement Savings plan SUMMARY To promote an environment of teamwork that encourages client teaching, mentoring, and coaching. That involves active treatment, and skill development and promotes growth. Create a home that yields a clean, organized, welcoming environment. In addition to collaborating with fellow coworkers and leadership using a positive team approach. ESSENTIAL FUNCTIONS • Represent OAC in a positive and professional manner in community meetings, events and social functions. • Provides day-to-day organization and implementation of activities that promote an organized and positive environment. Ensure as the primary professional working with individuals, an environment that is person-centered, organized, non-reactive, and promotes independence. • Is able to independently make decisions in regard to best practices, quality assurance, risk management and problem-solving. This includes timely response to and documentation and reporting of serious injuries. • Demonstrates the ability to coach, teach, and mentor individuals in all aspects of home management and personal independence. This includes actively teaching and promoting individual rights and self-advocacy. • Engages clients in ongoing, meaningful active treatment and the individual support plans (ISP's) for the clients served in the ID/DD program; implements programs and the delivery of services according to the ISP and the requirements of CMS regulations. • Advocates for each client's specific needs and personal welfare in the home and community, and ensures follow-up when concerns are identified. • Assists with coordinating, scheduling and/or transporting clients to appointments and/or recreational activities on a regular basis; ensures all required documents, files and reports are prepared, reviewed, approved and processed in a timely manner. • Provides accurate documentation of client's participation and progress in all training objectives/programs to teach independent living skills; ensures day-to-day assigned tasks are completed. • Communicates and actively participates with the inter-disciplinary process to include but not limited to individual support plans (ISP's), behavior management, incident reports, etc. • Interacts with client's family members/conservator, & maintains positive relationships internally and externally. • Must attend all required trainings/meetings and remain current on all certifications. • To provide support and services to all clients across the local operation when necessary. • Transport clients to medical appointments, Enrichment Center, and client outings as assigned. • Responsible for maintaining work schedules. Dependability is required. Monitors and manages own time off and documents time worked accurately. • Carries out responsibilities and duties in a manner that is professional, timely, effective, and efficient, including other job duties as assigned. • Additional committees as assigned, or volunteer. QUALIFICATIONS Education & Experience: High school graduate and/or GED preferred. Must have valid driver's license Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc. Good oral, written and interpersonal skills to effectively interact with others This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Open Arms Care Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. PI Compensation details: 15.5-17.5 Hourly Wage PI82931c4a2ded-2043
Department ADMISSIONS (SE-ADMS-IUSEA) Job Summary The Pathways Specialist is part of a multi-campus team that supports 2 areas of pre-college programs: Career Pathways and IU College + Career = Success. The Pathways Specialist creates and maintains partnerships between high schools and IU academic units to offer college Career Pathways aligned with the Indiana Next Level Programs of Study (NLPS) to high school students. Using the IU Pathways PLUS program framework, the Pathways Specialist provides advising, support, and resources to participating high school students in the five framework areas of college readiness, career exploration and work-based learning, engagement in campus life, IU program curriculum, and advising and student services. Department-Specific Responsibilities Contributes as a member of a multi-campus team, aligning work with institution-wide priorities, initiatives from the Office of School Partnerships, and local campus priorities. Establishes new Career Pathway partnerships with local high schools in collaboration with IU academic units. Conducts analysis of high school potential for supporting career pathways. Initiates outreach and relationship-building with potential high school partners, presenting IU's program and engaging all stakeholders as needed. Responds to requests for engagement. Works to develop and sustain mutually beneficial relationships between partner high schools, academic units, and other units across campus. Supports existing Career Pathway partnerships. Provides student services for effective program operation, including pathway marketing and recruiting, admission, course enrollment, and orientation. Advises students enrolled in Career Pathways using the IU advising plan, ensuring students receive all necessary information, access, and resources to successfully complete the pathway. Develops and implements activities from the Pathways PLUS model, including career exploration, work-based learning, engagement in campus life, and college readiness. Meets regularly with school partners to ensure quality and address concerns and challenges. Establishes partnerships with schools serving grades 6 through 12 to provide college readiness and career exploration services using the IU College + Career = Success model. Plans and initiates outreach and relationship-building with potential school partners, presenting IU's program and engaging all stakeholders as needed. Responds to requests for engagement. Conducts analysis of school's existing services and service gaps and develops a service plan for delivering components of the IU College + Career = Success model. Implements and assesses college readiness and career exploration programming. Plans, directs, and implements programs or events, including the creation of materials to support these events. Collects assessment data used to measure the effectiveness of pre-college programming activities through an activity tracker, surveys, and consultations. Completes tasks related to the efficient and effective operation of programming. Provides timely, clear communications to campus supervisor, Office of School Partnerships, and program stakeholders on and off campus. Provides advising and program support to other campus dual credit programs as needed. Seeks and completes professional development to remain current on best practices and procedures that deliver a quality program experience. General Responsibilities Plans, directs and implements programs or events, including the creation of materials to support these events. Provides staff communications and serves as liaison to program participants, collaborators in other units, community partners, vendors and the public; approves staff purchase requests; arranges staff travel, accommodations, and research activities. Provides mechanisms, training, and advice on a variety of issues such as budget management software and advanced strategies for timely spending of grant funds. May be responsible for meeting revenue targets. Recruits, trains, directs, schedules, and evaluates faculty and staff partners, students and volunteers. Mentors, serves as a resource and provides guidance to team staff members as needed. Researches available grants and works closely with managers to identify funding needs and potential sources, creates grant proposals that further advance support of the program and program participants; May be responsible for meeting revenue targets. Constructs and administers program budgets and approves spending. Tracks progress on deliverables, analyzes data on projected spending and prepares reports for higher management and funding sources. Keep abreast of best practices to recommend policies and procedures that deliver a quality program experience. Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required Bachelor's degree WORK EXPERIENCE Required 2 years in related field Preferred Experience and/or coursework in career development, career theories, academic advising, and/or coaching 2 years of experience in early college, pre-college, secondary education specializing in dual credit, or related field SKILLS Required Proficient communication skills Maintains a high degree of professionalism Demonstrated time management and priority setting skills Demonstrates a high commitment to quality Possesses flexibility to work in a fast paced, dynamic environment Seeks to acquire knowledge in area of specialty Highly thorough and dependable Demonstrates a high level of accuracy, even under pressure Preferred Strong commitment to student access, success, and completion Possesses desire to work in a team environment Demonstrates a willingness to learn Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location IU Southeast Campus New Albany, Indiana Advertised Salary $45,000 - $50,000 per year based on experience Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Multiple plan options for medical insurance Dental insurance Health Savings Account with generous IU contribution Life insurance, LTD, and AD&D options Base retirement plan contribution from IU, subject to vesting Additional supplemental retirement plan options Tuition benefit for IU classes 10 paid holidays per year Generous Paid Time Off Paid Parental Leave Employee Assistance Program (EAP) Learn more about our benefits by reviewing our online Benefits Brochure. Job Classification Career Level: Career FLSA: Exempt Job Function: General Administration Job Family: Program Management Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD. Contact Us Request Support Telephone:
08/30/2024
Full time
Department ADMISSIONS (SE-ADMS-IUSEA) Job Summary The Pathways Specialist is part of a multi-campus team that supports 2 areas of pre-college programs: Career Pathways and IU College + Career = Success. The Pathways Specialist creates and maintains partnerships between high schools and IU academic units to offer college Career Pathways aligned with the Indiana Next Level Programs of Study (NLPS) to high school students. Using the IU Pathways PLUS program framework, the Pathways Specialist provides advising, support, and resources to participating high school students in the five framework areas of college readiness, career exploration and work-based learning, engagement in campus life, IU program curriculum, and advising and student services. Department-Specific Responsibilities Contributes as a member of a multi-campus team, aligning work with institution-wide priorities, initiatives from the Office of School Partnerships, and local campus priorities. Establishes new Career Pathway partnerships with local high schools in collaboration with IU academic units. Conducts analysis of high school potential for supporting career pathways. Initiates outreach and relationship-building with potential high school partners, presenting IU's program and engaging all stakeholders as needed. Responds to requests for engagement. Works to develop and sustain mutually beneficial relationships between partner high schools, academic units, and other units across campus. Supports existing Career Pathway partnerships. Provides student services for effective program operation, including pathway marketing and recruiting, admission, course enrollment, and orientation. Advises students enrolled in Career Pathways using the IU advising plan, ensuring students receive all necessary information, access, and resources to successfully complete the pathway. Develops and implements activities from the Pathways PLUS model, including career exploration, work-based learning, engagement in campus life, and college readiness. Meets regularly with school partners to ensure quality and address concerns and challenges. Establishes partnerships with schools serving grades 6 through 12 to provide college readiness and career exploration services using the IU College + Career = Success model. Plans and initiates outreach and relationship-building with potential school partners, presenting IU's program and engaging all stakeholders as needed. Responds to requests for engagement. Conducts analysis of school's existing services and service gaps and develops a service plan for delivering components of the IU College + Career = Success model. Implements and assesses college readiness and career exploration programming. Plans, directs, and implements programs or events, including the creation of materials to support these events. Collects assessment data used to measure the effectiveness of pre-college programming activities through an activity tracker, surveys, and consultations. Completes tasks related to the efficient and effective operation of programming. Provides timely, clear communications to campus supervisor, Office of School Partnerships, and program stakeholders on and off campus. Provides advising and program support to other campus dual credit programs as needed. Seeks and completes professional development to remain current on best practices and procedures that deliver a quality program experience. General Responsibilities Plans, directs and implements programs or events, including the creation of materials to support these events. Provides staff communications and serves as liaison to program participants, collaborators in other units, community partners, vendors and the public; approves staff purchase requests; arranges staff travel, accommodations, and research activities. Provides mechanisms, training, and advice on a variety of issues such as budget management software and advanced strategies for timely spending of grant funds. May be responsible for meeting revenue targets. Recruits, trains, directs, schedules, and evaluates faculty and staff partners, students and volunteers. Mentors, serves as a resource and provides guidance to team staff members as needed. Researches available grants and works closely with managers to identify funding needs and potential sources, creates grant proposals that further advance support of the program and program participants; May be responsible for meeting revenue targets. Constructs and administers program budgets and approves spending. Tracks progress on deliverables, analyzes data on projected spending and prepares reports for higher management and funding sources. Keep abreast of best practices to recommend policies and procedures that deliver a quality program experience. Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required Bachelor's degree WORK EXPERIENCE Required 2 years in related field Preferred Experience and/or coursework in career development, career theories, academic advising, and/or coaching 2 years of experience in early college, pre-college, secondary education specializing in dual credit, or related field SKILLS Required Proficient communication skills Maintains a high degree of professionalism Demonstrated time management and priority setting skills Demonstrates a high commitment to quality Possesses flexibility to work in a fast paced, dynamic environment Seeks to acquire knowledge in area of specialty Highly thorough and dependable Demonstrates a high level of accuracy, even under pressure Preferred Strong commitment to student access, success, and completion Possesses desire to work in a team environment Demonstrates a willingness to learn Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location IU Southeast Campus New Albany, Indiana Advertised Salary $45,000 - $50,000 per year based on experience Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Multiple plan options for medical insurance Dental insurance Health Savings Account with generous IU contribution Life insurance, LTD, and AD&D options Base retirement plan contribution from IU, subject to vesting Additional supplemental retirement plan options Tuition benefit for IU classes 10 paid holidays per year Generous Paid Time Off Paid Parental Leave Employee Assistance Program (EAP) Learn more about our benefits by reviewing our online Benefits Brochure. Job Classification Career Level: Career FLSA: Exempt Job Function: General Administration Job Family: Program Management Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD. Contact Us Request Support Telephone:
Now is the time to join a fast growing organization. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The Regional Back Office Manager oversees the back office management of dental practices in the region. The Regional Back Office Manager participates in the hiring and training of Lead Assistants. They are responsible for the hiring and training of General Practice (GP) and Specialty Dental Assistants. The Regional Back Office manager will develop their team through effective leadership, coaching, and mentoring of the region's GP Lead Assistant and Specialty DAs. The Regional Back Office Manager will develop a culture where the General and Specialty DA teams are fully integrated at the office level creating a cohesive office environment between the General and Specialty Teams. Responsibilities Provide effective leadership, coaching, and mentoring of Lead Assistants and DAs to assist in the growth of the region and future of the company Manage scheduling of a master specialty calendar for Specialists and Specialty Assistants, ensuring the offices are appropriately staffed Recruit, develop, and manage Dental Assistants for assigned region Conduct performance reviews and performance counseling when appropriate Work closely with the Regional to ensure the roles and responsibilities of both the region's GP Lead Assistants and Specialty DAs are being effectively managed at the field level Conduct performance reviews and performance counseling when appropriate Assist Operations Managers in the recruitment, hiring and development of new Lead Assistants within the region Qualifications High School Diploma or general education degree (GED) Three or more years of related experience in the dental industry Experience managing geographically dispersed teams. Associate or Bachelor's degree preferred Benefits Medical, dental and vision insurance Paid time off Child Care Assistance 401k Paid time to volunteer in your community Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
09/22/2021
Full time
Now is the time to join a fast growing organization. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The Regional Back Office Manager oversees the back office management of dental practices in the region. The Regional Back Office Manager participates in the hiring and training of Lead Assistants. They are responsible for the hiring and training of General Practice (GP) and Specialty Dental Assistants. The Regional Back Office manager will develop their team through effective leadership, coaching, and mentoring of the region's GP Lead Assistant and Specialty DAs. The Regional Back Office Manager will develop a culture where the General and Specialty DA teams are fully integrated at the office level creating a cohesive office environment between the General and Specialty Teams. Responsibilities Provide effective leadership, coaching, and mentoring of Lead Assistants and DAs to assist in the growth of the region and future of the company Manage scheduling of a master specialty calendar for Specialists and Specialty Assistants, ensuring the offices are appropriately staffed Recruit, develop, and manage Dental Assistants for assigned region Conduct performance reviews and performance counseling when appropriate Work closely with the Regional to ensure the roles and responsibilities of both the region's GP Lead Assistants and Specialty DAs are being effectively managed at the field level Conduct performance reviews and performance counseling when appropriate Assist Operations Managers in the recruitment, hiring and development of new Lead Assistants within the region Qualifications High School Diploma or general education degree (GED) Three or more years of related experience in the dental industry Experience managing geographically dispersed teams. Associate or Bachelor's degree preferred Benefits Medical, dental and vision insurance Paid time off Child Care Assistance 401k Paid time to volunteer in your community Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Purpose of Job We are seeking a talented Senior Audit Manager Consumer Banking for our San Antonio, TX, Phoenix, AZ, Plano, TX or Tampa, FL facilities. Relocation assistance is available for this position. Remote work is not available. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. Purpose of the Job Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Job Requirements PRIMARY RESPONSIBILITIES * Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. * Manages audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas. * Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations. * Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards. * Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership. * Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. * Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities. * Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results. * Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability. * Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business. * Communicates effectively with business/clients to include delivering both risk-based and difficult messages. * May be asked to communicate with regulators and executive leaders. * Provides recommendations on staffing assignments to audit leadership and guidance to staff members. * Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. * May deliver audit team end of engagement evaluations. * Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback. * Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and * assists with execution of the annual plan. MINIMUM REQUIREMENTS * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology OR four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. PREFERRED REQUIREMENTS * 8+ years experience in large financial services internal audit department, * 5+ years experience supervising or leading end-to-end engagements as the Auditor-in-Charge (AIC) and/or leadership experience within consumer banking audit * Demonstrated knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization * Demonstrated knowledge of the banking regulatory environment for large financial services * Experience working in a highly regulated environment, and reviewing work product with external regulators * Ability to develop innovative audit strategies and methodologies * Advanced knowledge of Consumer Banking products and processes with focus on Deposits, Payment Systems, or Money Movement risk and controls (ACH, P2P, Wires, Check Processing, Bill Pay, Remote Deposit Capture, etc) * Exceptional communication and project management skills * Preferred designations include CIA (Certified Internal Auditor), CISA (Certified Information Systems Auditor), or other relevant business designation *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200-$175,000.00 *(this does not include geographical differential, it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards () For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting. Last day for internal candidates to apply to the opening is 1/26/2021 by 11:59 pm CST time
03/24/2021
Full time
Purpose of Job We are seeking a talented Senior Audit Manager Consumer Banking for our San Antonio, TX, Phoenix, AZ, Plano, TX or Tampa, FL facilities. Relocation assistance is available for this position. Remote work is not available. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. Purpose of the Job Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Job Requirements PRIMARY RESPONSIBILITIES * Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. * Manages audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas. * Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations. * Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards. * Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership. * Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. * Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities. * Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results. * Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability. * Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business. * Communicates effectively with business/clients to include delivering both risk-based and difficult messages. * May be asked to communicate with regulators and executive leaders. * Provides recommendations on staffing assignments to audit leadership and guidance to staff members. * Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. * May deliver audit team end of engagement evaluations. * Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback. * Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and * assists with execution of the annual plan. MINIMUM REQUIREMENTS * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology OR four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. PREFERRED REQUIREMENTS * 8+ years experience in large financial services internal audit department, * 5+ years experience supervising or leading end-to-end engagements as the Auditor-in-Charge (AIC) and/or leadership experience within consumer banking audit * Demonstrated knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization * Demonstrated knowledge of the banking regulatory environment for large financial services * Experience working in a highly regulated environment, and reviewing work product with external regulators * Ability to develop innovative audit strategies and methodologies * Advanced knowledge of Consumer Banking products and processes with focus on Deposits, Payment Systems, or Money Movement risk and controls (ACH, P2P, Wires, Check Processing, Bill Pay, Remote Deposit Capture, etc) * Exceptional communication and project management skills * Preferred designations include CIA (Certified Internal Auditor), CISA (Certified Information Systems Auditor), or other relevant business designation *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200-$175,000.00 *(this does not include geographical differential, it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards () For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting. Last day for internal candidates to apply to the opening is 1/26/2021 by 11:59 pm CST time
Purpose of Job We are seeking a talented Senior Audit Manager Consumer Banking for our San Antonio, TX, Phoenix, AZ, Plano, TX or Tampa, FL facilities. Relocation assistance is available for this position. Remote work is not available. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. Purpose of the Job Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Job Requirements PRIMARY RESPONSIBILITIES * Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. * Manages audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas. * Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations. * Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards. * Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership. * Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. * Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities. * Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results. * Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability. * Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business. * Communicates effectively with business/clients to include delivering both risk-based and difficult messages. * May be asked to communicate with regulators and executive leaders. * Provides recommendations on staffing assignments to audit leadership and guidance to staff members. * Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. * May deliver audit team end of engagement evaluations. * Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback. * Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and * assists with execution of the annual plan. MINIMUM REQUIREMENTS * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology OR four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. PREFERRED REQUIREMENTS * 8+ years experience in large financial services internal audit department, * 5+ years experience supervising or leading end-to-end engagements as the Auditor-in-Charge (AIC) and/or leadership experience within consumer banking audit * Demonstrated knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization * Demonstrated knowledge of the banking regulatory environment for large financial services * Experience working in a highly regulated environment, and reviewing work product with external regulators * Ability to develop innovative audit strategies and methodologies * Advanced knowledge of Consumer Banking products and processes with focus on Deposits, Payment Systems, or Money Movement risk and controls (ACH, P2P, Wires, Check Processing, Bill Pay, Remote Deposit Capture, etc) * Exceptional communication and project management skills * Preferred designations include CIA (Certified Internal Auditor), CISA (Certified Information Systems Auditor), or other relevant business designation *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200-$175,000.00 *(this does not include geographical differential, it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards () For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting. Last day for internal candidates to apply to the opening is 1/26/2021 by 11:59 pm CST time
03/24/2021
Full time
Purpose of Job We are seeking a talented Senior Audit Manager Consumer Banking for our San Antonio, TX, Phoenix, AZ, Plano, TX or Tampa, FL facilities. Relocation assistance is available for this position. Remote work is not available. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. Purpose of the Job Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Job Requirements PRIMARY RESPONSIBILITIES * Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. * Manages audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas. * Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations. * Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards. * Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership. * Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. * Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities. * Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results. * Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability. * Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business. * Communicates effectively with business/clients to include delivering both risk-based and difficult messages. * May be asked to communicate with regulators and executive leaders. * Provides recommendations on staffing assignments to audit leadership and guidance to staff members. * Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. * May deliver audit team end of engagement evaluations. * Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback. * Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and * assists with execution of the annual plan. MINIMUM REQUIREMENTS * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology OR four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. PREFERRED REQUIREMENTS * 8+ years experience in large financial services internal audit department, * 5+ years experience supervising or leading end-to-end engagements as the Auditor-in-Charge (AIC) and/or leadership experience within consumer banking audit * Demonstrated knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization * Demonstrated knowledge of the banking regulatory environment for large financial services * Experience working in a highly regulated environment, and reviewing work product with external regulators * Ability to develop innovative audit strategies and methodologies * Advanced knowledge of Consumer Banking products and processes with focus on Deposits, Payment Systems, or Money Movement risk and controls (ACH, P2P, Wires, Check Processing, Bill Pay, Remote Deposit Capture, etc) * Exceptional communication and project management skills * Preferred designations include CIA (Certified Internal Auditor), CISA (Certified Information Systems Auditor), or other relevant business designation *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200-$175,000.00 *(this does not include geographical differential, it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards () For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting. Last day for internal candidates to apply to the opening is 1/26/2021 by 11:59 pm CST time
Purpose of Job We are seeking a talented Senior Audit Manager - Consumer Banking for our San Antonio, TX, Phoenix, AZ, Plano, TX or Tampa, FL facilities. Relocation assistance is available for this position. Remote work is not available. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. Purpose of the Job Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Job Requirements PRIMARY RESPONSIBILITIES * Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. * Manages audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas. * Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations. * Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards. * Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership. * Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. * Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities. * Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results. * Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability. * Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business. * Communicates effectively with business/clients to include delivering both risk-based and difficult messages. * May be asked to communicate with regulators and executive leaders. * Provides recommendations on staffing assignments to audit leadership and guidance to staff members. * Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. * May deliver audit team end of engagement evaluations. * Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback. * Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and * assists with execution of the annual plan. MINIMUM REQUIREMENTS * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology OR four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. PREFERRED REQUIREMENTS * 8+ years' experience in large financial services internal audit department, * 5+ years' experience supervising or leading end-to-end engagements as the Auditor-in-Charge (AIC) and/or leadership experience within consumer banking audit * Demonstrated knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization * Demonstrated knowledge of the banking regulatory environment for large financial services * Experience working in a highly regulated environment, and reviewing work product with external regulators * Ability to develop innovative audit strategies and methodologies * Advanced knowledge of Consumer Banking products and processes with focus on Deposits, Payment Systems, or Money Movement risk and controls (ACH, P2P, Wires, Check Processing, Bill Pay, Remote Deposit Capture, etc) * Exceptional communication and project management skills * Preferred designations include CIA (Certified Internal Auditor), CISA (Certified Information Systems Auditor), or other relevant business designation * Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200-$175,000.00 *(this does not include geographical differential, it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. * Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting. Last day for internal candidates to apply to the opening is 1/26/2021 by 11:59 pm CST time
03/24/2021
Full time
Purpose of Job We are seeking a talented Senior Audit Manager - Consumer Banking for our San Antonio, TX, Phoenix, AZ, Plano, TX or Tampa, FL facilities. Relocation assistance is available for this position. Remote work is not available. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. Purpose of the Job Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Job Requirements PRIMARY RESPONSIBILITIES * Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. * Manages audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas. * Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations. * Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards. * Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership. * Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. * Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities. * Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results. * Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability. * Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business. * Communicates effectively with business/clients to include delivering both risk-based and difficult messages. * May be asked to communicate with regulators and executive leaders. * Provides recommendations on staffing assignments to audit leadership and guidance to staff members. * Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. * May deliver audit team end of engagement evaluations. * Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback. * Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and * assists with execution of the annual plan. MINIMUM REQUIREMENTS * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology OR four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. PREFERRED REQUIREMENTS * 8+ years' experience in large financial services internal audit department, * 5+ years' experience supervising or leading end-to-end engagements as the Auditor-in-Charge (AIC) and/or leadership experience within consumer banking audit * Demonstrated knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization * Demonstrated knowledge of the banking regulatory environment for large financial services * Experience working in a highly regulated environment, and reviewing work product with external regulators * Ability to develop innovative audit strategies and methodologies * Advanced knowledge of Consumer Banking products and processes with focus on Deposits, Payment Systems, or Money Movement risk and controls (ACH, P2P, Wires, Check Processing, Bill Pay, Remote Deposit Capture, etc) * Exceptional communication and project management skills * Preferred designations include CIA (Certified Internal Auditor), CISA (Certified Information Systems Auditor), or other relevant business designation * Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200-$175,000.00 *(this does not include geographical differential, it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. * Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting. Last day for internal candidates to apply to the opening is 1/26/2021 by 11:59 pm CST time
Purpose of Job We are seeking a talented Senior Audit Manager Consumer Banking for our San Antonio, TX, Phoenix, AZ, Plano, TX or Tampa, FL facilities. Relocation assistance is available for this position. Remote work is not available. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. Purpose of the Job Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Job Requirements PRIMARY RESPONSIBILITIES * Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. * Manages audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas. * Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations. * Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards. * Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership. * Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. * Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities. * Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results. * Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability. * Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business. * Communicates effectively with business/clients to include delivering both risk-based and difficult messages. * May be asked to communicate with regulators and executive leaders. * Provides recommendations on staffing assignments to audit leadership and guidance to staff members. * Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. * May deliver audit team end of engagement evaluations. * Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback. * Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and * assists with execution of the annual plan. MINIMUM REQUIREMENTS * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology OR four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. PREFERRED REQUIREMENTS * 8+ years experience in large financial services internal audit department, * 5+ years experience supervising or leading end-to-end engagements as the Auditor-in-Charge (AIC) and/or leadership experience within consumer banking audit * Demonstrated knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization * Demonstrated knowledge of the banking regulatory environment for large financial services * Experience working in a highly regulated environment, and reviewing work product with external regulators * Ability to develop innovative audit strategies and methodologies * Advanced knowledge of Consumer Banking products and processes with focus on Deposits, Payment Systems, or Money Movement risk and controls (ACH, P2P, Wires, Check Processing, Bill Pay, Remote Deposit Capture, etc) * Exceptional communication and project management skills * Preferred designations include CIA (Certified Internal Auditor), CISA (Certified Information Systems Auditor), or other relevant business designation *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200-$175,000.00 *(this does not include geographical differential, it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards () For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting. Last day for internal candidates to apply to the opening is 1/26/2021 by 11:59 pm CST time
03/24/2021
Full time
Purpose of Job We are seeking a talented Senior Audit Manager Consumer Banking for our San Antonio, TX, Phoenix, AZ, Plano, TX or Tampa, FL facilities. Relocation assistance is available for this position. Remote work is not available. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. Purpose of the Job Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Job Requirements PRIMARY RESPONSIBILITIES * Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. * Manages audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas. * Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations. * Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards. * Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership. * Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. * Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities. * Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results. * Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability. * Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business. * Communicates effectively with business/clients to include delivering both risk-based and difficult messages. * May be asked to communicate with regulators and executive leaders. * Provides recommendations on staffing assignments to audit leadership and guidance to staff members. * Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. * May deliver audit team end of engagement evaluations. * Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback. * Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and * assists with execution of the annual plan. MINIMUM REQUIREMENTS * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology OR four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. PREFERRED REQUIREMENTS * 8+ years experience in large financial services internal audit department, * 5+ years experience supervising or leading end-to-end engagements as the Auditor-in-Charge (AIC) and/or leadership experience within consumer banking audit * Demonstrated knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization * Demonstrated knowledge of the banking regulatory environment for large financial services * Experience working in a highly regulated environment, and reviewing work product with external regulators * Ability to develop innovative audit strategies and methodologies * Advanced knowledge of Consumer Banking products and processes with focus on Deposits, Payment Systems, or Money Movement risk and controls (ACH, P2P, Wires, Check Processing, Bill Pay, Remote Deposit Capture, etc) * Exceptional communication and project management skills * Preferred designations include CIA (Certified Internal Auditor), CISA (Certified Information Systems Auditor), or other relevant business designation *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200-$175,000.00 *(this does not include geographical differential, it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards () For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting. Last day for internal candidates to apply to the opening is 1/26/2021 by 11:59 pm CST time
Purpose of Job We are seeking a talented Senior Audit Manager - Consumer Banking for our San Antonio, TX, Phoenix, AZ, Plano, TX or Tampa, FL facilities. Relocation assistance is available for this position. Remote work is not available. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. Purpose of the Job Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Job Requirements PRIMARY RESPONSIBILITIES * Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. * Manages audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas. * Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations. * Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards. * Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership. * Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. * Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities. * Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results. * Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability. * Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business. * Communicates effectively with business/clients to include delivering both risk-based and difficult messages. * May be asked to communicate with regulators and executive leaders. * Provides recommendations on staffing assignments to audit leadership and guidance to staff members. * Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. * May deliver audit team end of engagement evaluations. * Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback. * Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and * assists with execution of the annual plan. MINIMUM REQUIREMENTS * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology OR four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. PREFERRED REQUIREMENTS * 8+ years' experience in large financial services internal audit department, * 5+ years' experience supervising or leading end-to-end engagements as the Auditor-in-Charge (AIC) and/or leadership experience within consumer banking audit * Demonstrated knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization * Demonstrated knowledge of the banking regulatory environment for large financial services * Experience working in a highly regulated environment, and reviewing work product with external regulators * Ability to develop innovative audit strategies and methodologies * Advanced knowledge of Consumer Banking products and processes with focus on Deposits, Payment Systems, or Money Movement risk and controls (ACH, P2P, Wires, Check Processing, Bill Pay, Remote Deposit Capture, etc) * Exceptional communication and project management skills * Preferred designations include CIA (Certified Internal Auditor), CISA (Certified Information Systems Auditor), or other relevant business designation * Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200-$175,000.00 *(this does not include geographical differential, it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. * Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting. Last day for internal candidates to apply to the opening is 1/26/2021 by 11:59 pm CST time
03/24/2021
Full time
Purpose of Job We are seeking a talented Senior Audit Manager - Consumer Banking for our San Antonio, TX, Phoenix, AZ, Plano, TX or Tampa, FL facilities. Relocation assistance is available for this position. Remote work is not available. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. Purpose of the Job Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Job Requirements PRIMARY RESPONSIBILITIES * Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. * Manages audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas. * Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations. * Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards. * Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership. * Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. * Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities. * Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results. * Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability. * Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business. * Communicates effectively with business/clients to include delivering both risk-based and difficult messages. * May be asked to communicate with regulators and executive leaders. * Provides recommendations on staffing assignments to audit leadership and guidance to staff members. * Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. * May deliver audit team end of engagement evaluations. * Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback. * Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and * assists with execution of the annual plan. MINIMUM REQUIREMENTS * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology OR four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. PREFERRED REQUIREMENTS * 8+ years' experience in large financial services internal audit department, * 5+ years' experience supervising or leading end-to-end engagements as the Auditor-in-Charge (AIC) and/or leadership experience within consumer banking audit * Demonstrated knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization * Demonstrated knowledge of the banking regulatory environment for large financial services * Experience working in a highly regulated environment, and reviewing work product with external regulators * Ability to develop innovative audit strategies and methodologies * Advanced knowledge of Consumer Banking products and processes with focus on Deposits, Payment Systems, or Money Movement risk and controls (ACH, P2P, Wires, Check Processing, Bill Pay, Remote Deposit Capture, etc) * Exceptional communication and project management skills * Preferred designations include CIA (Certified Internal Auditor), CISA (Certified Information Systems Auditor), or other relevant business designation * Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200-$175,000.00 *(this does not include geographical differential, it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. * Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting. Last day for internal candidates to apply to the opening is 1/26/2021 by 11:59 pm CST time
