Overview Emerald is seeking a Billing Coordinator to join our Accounts Receivable team in San Juan Capistrano, CA. The Billing Coordinator will work closely with internal sales and finance teams as well as external customers to support billing for our events (tradeshow/conference) and content products. The best candidate for this position will be detail-oriented, organized, and flexible, with the ability to work in a highly collaborative, fast-paced environment. In addition, we're seeking a reliable, independent worker with strong analytical skills and the ability to interact professionally and cordially with the many internal and external partners you support. This role may require 10-15% travel annually to support onsite billing and renewal support at our events. Responsibilities Order verification for accuracy within our advertising billing platforms TMM and A2Z. Create invoices from contracts from external customers. Manage internal and external order inquiries from customers and/or internal account representatives. Adhere to strict audit controls. Qualifications Previous billing experience preferred. Microsoft Office experience required, specifically Excel, Word, and Outlook. Excellent written and verbal communication with the ability to use good judgement. ABOUT EMERALD Emerald's talented and experienced teams grow our customers' businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit . At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. COMPENSATION & BENEFITS Target Compensation: $53,000-55,000 (overtime and benefits eligible). Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate's qualifications and may be higher where required by applicable law. We offer a competitive benefits package designed to strengthen our employees' physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools such as weekly guided meditation programs. If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at .
09/18/2024
Full time
Overview Emerald is seeking a Billing Coordinator to join our Accounts Receivable team in San Juan Capistrano, CA. The Billing Coordinator will work closely with internal sales and finance teams as well as external customers to support billing for our events (tradeshow/conference) and content products. The best candidate for this position will be detail-oriented, organized, and flexible, with the ability to work in a highly collaborative, fast-paced environment. In addition, we're seeking a reliable, independent worker with strong analytical skills and the ability to interact professionally and cordially with the many internal and external partners you support. This role may require 10-15% travel annually to support onsite billing and renewal support at our events. Responsibilities Order verification for accuracy within our advertising billing platforms TMM and A2Z. Create invoices from contracts from external customers. Manage internal and external order inquiries from customers and/or internal account representatives. Adhere to strict audit controls. Qualifications Previous billing experience preferred. Microsoft Office experience required, specifically Excel, Word, and Outlook. Excellent written and verbal communication with the ability to use good judgement. ABOUT EMERALD Emerald's talented and experienced teams grow our customers' businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit . At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. COMPENSATION & BENEFITS Target Compensation: $53,000-55,000 (overtime and benefits eligible). Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate's qualifications and may be higher where required by applicable law. We offer a competitive benefits package designed to strengthen our employees' physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools such as weekly guided meditation programs. If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at .
About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Performs billing functions. Provides excellent customer service. Interfaces with all levels of staff, management & Physicians. Experience Required 1 year healthcare billing experience. Medical billing/coding knowledge; Comfortable with MS Office Suite (i.e. Excel, Word, PowerPoint); Excellent oral and written communication skills; Ability to successfully interact with insurance carriers, patients, and administration. Education Requirements High School Diploma or Equivalent required,
09/17/2024
Full time
About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Performs billing functions. Provides excellent customer service. Interfaces with all levels of staff, management & Physicians. Experience Required 1 year healthcare billing experience. Medical billing/coding knowledge; Comfortable with MS Office Suite (i.e. Excel, Word, PowerPoint); Excellent oral and written communication skills; Ability to successfully interact with insurance carriers, patients, and administration. Education Requirements High School Diploma or Equivalent required,
Department CHEMISTRY (BL-CHEM-IUBLA) Department Information Faculty and staff in the Department of Chemistry are committed to developing students' understanding of science and problem-solving skills and preparing them for careers in science and the health professions. The Department of Chemistry is a part of the College of Arts and Sciences at Indiana University (IU) and offers a variety of outstanding employment opportunities such as academics, scientist positions, laboratory technicians, administrative and information technology support, fiscal services and purchasing, technical services (machinists, electronics, glass blowers), student and teaching services, and much more. Each and every individual in every role is integral to the success of the educational and research mission of the department, the College, and Indiana University as a whole. Job Summary This position is responsible for a variety of accounting transactions for the Department of Chemistry including purchase orders, travel, disbursement vouchers, payment requests, service billings, and direct vendor payments. This position reports directly to and works with the Business Operations Manager. This position's work may be predominantly focused in one area of finance or support or in a variety of different areas: areas may include accounts payable/receivable, grant-funded accounts, etc. Department-Specific Responsibilities Performs financial and administrative support of the university's daily business operations. Verifies compliance with departmental, College, and University policies and procedures. Prepares purchase orders for goods and services used by 36 research labs and 8 research and analytical service centers; tracks and expedites orders, advises faculty on product availability and appropriate substitutions, prospective vendors, and pricing. Prepares purchase orders by determining best procurement solution and source (existing contract, quotations, single sourcing). Departmental approval authority to place orders up to a $5,000.00 limit. Advises department personnel of purchasing policies and procedures and consults on contract vendors and prospective vendors and pricing based on types of equipment and supplies requested. Uses history, best pricing, and services records to determine appropriate vendors. Maintains records for departmental purchase requests and prepares reports for the Business Operations Manager as needed. Coordinates renewal of service contracts for departmental equipment and blanket orders for the department. Maintains reporting to ensure service contracts are up to date and demurrage and gases are accounted for. Identifies and resolves issues with orders. Serves as a liaison between departments, vendors, and IU purchasing regarding products, pricing discrepancies, problems pertaining to orders and return of goods; verify credits are received for returns. Responds to inquiries from outside the department regarding department's policies and procedures and, if necessary, refers to appropriate office to handle the inquiry. Provides back up support for seminar scheduling, purchasing out-of-pockets reimbursements, and event management as needed. Arranges travel and prepayments for all departmental business-related travel for faculty, graduate students, and scientists including conference registration, air, lodging, and limousine. Processes travel reimbursements for faculty, graduate students, scientists, and visiting speakers/researchers. Audits and verifies receipts that are allowable and allocable to the funding source; verifies sufficient funds. Assembles travel expenses report, including encumbrances, for reconciling account expenses. Processes documents into the university's central information systems (Travel, KFS, HRMS, etc.) and verifies that information is correct. Investigates and resolves discrepancies in financial documents. Maintains records of financial transactions, compiles data, and prepares reports. Verifies accuracy of adjustments to payroll including supplements and garnishments. Confirms available accounts and ensures timely payments are made to payees. Responds to inquiries regarding financial and/or personnel policies and procedures. Serves as a backup to the Seminar Coordinator and supports tasks related to employee and non-employee travel. May provide guidance to lower-level employees on their day-to-day work. General Responsibilities Performs routine and ad hoc administrative tasks under moderate supervision in support of the procurement function, administering the transactions associated with obtaining goods and services for the university. Serves as an informational resource for department or other departments in identifying appropriate vendors and suppliers. Responds to employee inquiries and requests and explains policies and procedures. Monitors procurement processes and communicates issues with supervisor to inform decisions. Oversees inventory of necessary items and coordinates reorder, inventory receipt, and/or returns as needed. Prepares reports to monitor outstanding procurement documents and payments. Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required High school diploma or equivalent (such as HSED or GED). Preferred Associate degree. WORK EXPERIENCE Required 2 years in relevant field. Preferred 1 year of experience in an office setting, preferably in an academic office. Experience with processing payments and reimbursements with IU systems such as KFS, BuyIU, Chrome River, and IUIE. SKILLS Required Proficient communication skills. Ability to build strong customer relationships. Instills commitment to organizational goals. Ability to influence internal and/or external constituents. Possesses flexibility to work in a fast paced, dynamic environment. Promotes information sharing. Preferred Maintains a high degree of professionalism. Demonstrates time management and priority setting skills. Demonstrates a high commitment to quality. Highly thorough and dependable. General knowledge or demonstrated ability to learn basic functionality of IU systems (KFS, HRMS, SIS). Experience in managing and documenting workflows, processes, and/or data entry. Basic understanding of technology. Ability to use standard office equipment such as phone, fax, scanner, etc. Proficiency in computer systems, including standard Office software. Basic accounting and financial skills; ability to reconcile accounts. Demonstrated ability to apply concepts and policies to daily work functions. Good oral and written communication skills. Effective communication skills. Attention to detail skills. Exceptional organizational skills. Good problem-solving skills (assertive, inquisitive, proactive). Ability to work as a team player and multi-task, while as others may be required to work autonomously with minimal direction. Ability to effectively prioritize to ensure all duties are accurately performed and all competing deadlines are met on time. Proficient in Microsoft Office Suite. Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. This positions requires the ability to move up to 25 pounds. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location Bloomington, Indiana Advertised Salary $19.23 - $20.19 per hour based on experience. Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Multiple plan options for medical insurance Dental insurance Health Savings Account with generous IU contribution Life insurance, LTD, and AD&D options Base retirement plan contribution from IU, subject to vesting Additional supplemental retirement plan options Tuition benefit for IU classes 10 paid holidays per year Generous Paid Time Off Paid Parental Leave Employee Assistance Program (EAP) Learn more about our benefits by reviewing our online Benefits Brochure. Job Classification Career Level: Intermediate FLSA: Nonexempt Job Function: Finance Job Family: Procurement Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. . click apply for full job details
09/17/2024
Full time
Department CHEMISTRY (BL-CHEM-IUBLA) Department Information Faculty and staff in the Department of Chemistry are committed to developing students' understanding of science and problem-solving skills and preparing them for careers in science and the health professions. The Department of Chemistry is a part of the College of Arts and Sciences at Indiana University (IU) and offers a variety of outstanding employment opportunities such as academics, scientist positions, laboratory technicians, administrative and information technology support, fiscal services and purchasing, technical services (machinists, electronics, glass blowers), student and teaching services, and much more. Each and every individual in every role is integral to the success of the educational and research mission of the department, the College, and Indiana University as a whole. Job Summary This position is responsible for a variety of accounting transactions for the Department of Chemistry including purchase orders, travel, disbursement vouchers, payment requests, service billings, and direct vendor payments. This position reports directly to and works with the Business Operations Manager. This position's work may be predominantly focused in one area of finance or support or in a variety of different areas: areas may include accounts payable/receivable, grant-funded accounts, etc. Department-Specific Responsibilities Performs financial and administrative support of the university's daily business operations. Verifies compliance with departmental, College, and University policies and procedures. Prepares purchase orders for goods and services used by 36 research labs and 8 research and analytical service centers; tracks and expedites orders, advises faculty on product availability and appropriate substitutions, prospective vendors, and pricing. Prepares purchase orders by determining best procurement solution and source (existing contract, quotations, single sourcing). Departmental approval authority to place orders up to a $5,000.00 limit. Advises department personnel of purchasing policies and procedures and consults on contract vendors and prospective vendors and pricing based on types of equipment and supplies requested. Uses history, best pricing, and services records to determine appropriate vendors. Maintains records for departmental purchase requests and prepares reports for the Business Operations Manager as needed. Coordinates renewal of service contracts for departmental equipment and blanket orders for the department. Maintains reporting to ensure service contracts are up to date and demurrage and gases are accounted for. Identifies and resolves issues with orders. Serves as a liaison between departments, vendors, and IU purchasing regarding products, pricing discrepancies, problems pertaining to orders and return of goods; verify credits are received for returns. Responds to inquiries from outside the department regarding department's policies and procedures and, if necessary, refers to appropriate office to handle the inquiry. Provides back up support for seminar scheduling, purchasing out-of-pockets reimbursements, and event management as needed. Arranges travel and prepayments for all departmental business-related travel for faculty, graduate students, and scientists including conference registration, air, lodging, and limousine. Processes travel reimbursements for faculty, graduate students, scientists, and visiting speakers/researchers. Audits and verifies receipts that are allowable and allocable to the funding source; verifies sufficient funds. Assembles travel expenses report, including encumbrances, for reconciling account expenses. Processes documents into the university's central information systems (Travel, KFS, HRMS, etc.) and verifies that information is correct. Investigates and resolves discrepancies in financial documents. Maintains records of financial transactions, compiles data, and prepares reports. Verifies accuracy of adjustments to payroll including supplements and garnishments. Confirms available accounts and ensures timely payments are made to payees. Responds to inquiries regarding financial and/or personnel policies and procedures. Serves as a backup to the Seminar Coordinator and supports tasks related to employee and non-employee travel. May provide guidance to lower-level employees on their day-to-day work. General Responsibilities Performs routine and ad hoc administrative tasks under moderate supervision in support of the procurement function, administering the transactions associated with obtaining goods and services for the university. Serves as an informational resource for department or other departments in identifying appropriate vendors and suppliers. Responds to employee inquiries and requests and explains policies and procedures. Monitors procurement processes and communicates issues with supervisor to inform decisions. Oversees inventory of necessary items and coordinates reorder, inventory receipt, and/or returns as needed. Prepares reports to monitor outstanding procurement documents and payments. Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required High school diploma or equivalent (such as HSED or GED). Preferred Associate degree. WORK EXPERIENCE Required 2 years in relevant field. Preferred 1 year of experience in an office setting, preferably in an academic office. Experience with processing payments and reimbursements with IU systems such as KFS, BuyIU, Chrome River, and IUIE. SKILLS Required Proficient communication skills. Ability to build strong customer relationships. Instills commitment to organizational goals. Ability to influence internal and/or external constituents. Possesses flexibility to work in a fast paced, dynamic environment. Promotes information sharing. Preferred Maintains a high degree of professionalism. Demonstrates time management and priority setting skills. Demonstrates a high commitment to quality. Highly thorough and dependable. General knowledge or demonstrated ability to learn basic functionality of IU systems (KFS, HRMS, SIS). Experience in managing and documenting workflows, processes, and/or data entry. Basic understanding of technology. Ability to use standard office equipment such as phone, fax, scanner, etc. Proficiency in computer systems, including standard Office software. Basic accounting and financial skills; ability to reconcile accounts. Demonstrated ability to apply concepts and policies to daily work functions. Good oral and written communication skills. Effective communication skills. Attention to detail skills. Exceptional organizational skills. Good problem-solving skills (assertive, inquisitive, proactive). Ability to work as a team player and multi-task, while as others may be required to work autonomously with minimal direction. Ability to effectively prioritize to ensure all duties are accurately performed and all competing deadlines are met on time. Proficient in Microsoft Office Suite. Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. This positions requires the ability to move up to 25 pounds. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location Bloomington, Indiana Advertised Salary $19.23 - $20.19 per hour based on experience. Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Multiple plan options for medical insurance Dental insurance Health Savings Account with generous IU contribution Life insurance, LTD, and AD&D options Base retirement plan contribution from IU, subject to vesting Additional supplemental retirement plan options Tuition benefit for IU classes 10 paid holidays per year Generous Paid Time Off Paid Parental Leave Employee Assistance Program (EAP) Learn more about our benefits by reviewing our online Benefits Brochure. Job Classification Career Level: Intermediate FLSA: Nonexempt Job Function: Finance Job Family: Procurement Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. . click apply for full job details
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. For new hires starting in August, September, October or November 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. This schedule will require working evenings up to 8pm Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task while navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/16/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. For new hires starting in August, September, October or November 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. This schedule will require working evenings up to 8pm Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task while navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. For new hires starting in August, September, October or November 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. This schedule will require working evenings up to 8pm Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task while navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/16/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. For new hires starting in August, September, October or November 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. This schedule will require working evenings up to 8pm Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task while navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. For new hires starting in August, September, October or November 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. This schedule will require working evenings up to 8pm Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task while navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/16/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. For new hires starting in August, September, October or November 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. This schedule will require working evenings up to 8pm Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task while navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. For new hires starting in August, September, October or November 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. This schedule will require working evenings up to 8pm Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task while navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/16/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. For new hires starting in August, September, October or November 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. This schedule will require working evenings up to 8pm Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task while navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. For new hires starting in August, September, October or November 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. This schedule will require working evenings up to 8pm Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task while navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/16/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. For new hires starting in August, September, October or November 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. This schedule will require working evenings up to 8pm Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task while navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/16/2024
Full time
Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers' questions regarding billing, devices , product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Skills, Experience and Requirements All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What's in it for you? Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile Salary Ranges Compensation: $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
