Key Responsibilities: Senior Resource: Serves as a subject-matter expert with deep knowledge of Cupid, related non-Epic products/applications, and the supported operational processes. Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of Epic Cupid application areas. Business Solutions: Applies a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated needs. Conducts technology and operations analysis to identify root causes of complex problems. Presents recommendations to senior team members or management as appropriate. Advises operations on executing changes. Monitors ongoing processes and effectiveness of solutions. Triage/Troubleshooting: Participates in analyzing tickets and requests to identify need for project-based work. Leads or investigates and resolves complex tickets or requests that cross-supported applications encompass a broader process, or are difficult to initially define. Resolves more advanced issues related to vendor peripheral device support. Builds/Configurations: Performs advanced configuration or customization to address business or clinical needs. Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates. Records decisions and applicable business rules and prepares or may assist in preparing user documentation. Performs or leads unit system, integrated, and specialty application testing. Integrations: Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration. Assesses integration requirements for the supported core Epic applications to meet needs of the project. Coordinates Epic integration requirements for non-Epic applications with appropriate IT team in conjunction with vendor support. Maintains, upgrades, and tests associated third party integrations. Upgrades/Maintenance: Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams. Communicates major milestones to project team and customers. Escalates to manager as appropriate. Creates, maintains, and updates integrated test scripts with each upgrade. Performs ongoing advanced system maintenance. Communications, Leadership & Professional Development: Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes. As a subject matter expert, provides feedback to management on policies, procedures, and best practices. Manages project work, ensuring completion according to schedule and coordinates with assigned project managers. May present at national forums, attend Epic related conferences and trainings. Minimum Qualifications Education: Bachelor's degree preferred. An associate's degree with an additional 2 years of experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's degree. Experience: 3-5 years of experience directly involved in Epic application support and implementation performing builds in Cupid. Demonstrated experience performing moderately complex builds. Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically. Licensure/ Certifications: Epic - Cupid certification required. Certification in a second and/or specialty applications highly preferred. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
12/07/2025
Full time
Key Responsibilities: Senior Resource: Serves as a subject-matter expert with deep knowledge of Cupid, related non-Epic products/applications, and the supported operational processes. Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of Epic Cupid application areas. Business Solutions: Applies a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated needs. Conducts technology and operations analysis to identify root causes of complex problems. Presents recommendations to senior team members or management as appropriate. Advises operations on executing changes. Monitors ongoing processes and effectiveness of solutions. Triage/Troubleshooting: Participates in analyzing tickets and requests to identify need for project-based work. Leads or investigates and resolves complex tickets or requests that cross-supported applications encompass a broader process, or are difficult to initially define. Resolves more advanced issues related to vendor peripheral device support. Builds/Configurations: Performs advanced configuration or customization to address business or clinical needs. Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates. Records decisions and applicable business rules and prepares or may assist in preparing user documentation. Performs or leads unit system, integrated, and specialty application testing. Integrations: Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration. Assesses integration requirements for the supported core Epic applications to meet needs of the project. Coordinates Epic integration requirements for non-Epic applications with appropriate IT team in conjunction with vendor support. Maintains, upgrades, and tests associated third party integrations. Upgrades/Maintenance: Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams. Communicates major milestones to project team and customers. Escalates to manager as appropriate. Creates, maintains, and updates integrated test scripts with each upgrade. Performs ongoing advanced system maintenance. Communications, Leadership & Professional Development: Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes. As a subject matter expert, provides feedback to management on policies, procedures, and best practices. Manages project work, ensuring completion according to schedule and coordinates with assigned project managers. May present at national forums, attend Epic related conferences and trainings. Minimum Qualifications Education: Bachelor's degree preferred. An associate's degree with an additional 2 years of experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's degree. Experience: 3-5 years of experience directly involved in Epic application support and implementation performing builds in Cupid. Demonstrated experience performing moderately complex builds. Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically. Licensure/ Certifications: Epic - Cupid certification required. Certification in a second and/or specialty applications highly preferred. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
12/07/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
Description POSITION SUMMARY: Directs and/or provides professional post anesthesia nursing care for an assigned group of patients across the age continuum. Utilizes the nursing process of assessment, planning, implementation and evaluation to direct or provide nursing care. Provides supervision and guidance to other members of the PACU or pre-operative staff; and may be authorized, in the absence of the Manager Patient Services or the Manager Surgical Services, to make decisions affecting the PACU or pre-operative area. Requirements MINIMUM QUALIFICATIONS: EDUCATION: Graduate of an NLN accredited school of professional nursing. CERTIFICATION/LICENSES: Current New Mexico RN license or current Compact state license. BLS Certification required or within 2 weeks of hire date. ACLS and PALS certifications must be obtained within 6 months of hire date. SKILLS: Ability to relate and work effectively with others Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards. Willingness to participate in goal-setting and educational activities for own professional advancement. Is aware of professional nursing standards and performs in accordance with them. EXPERIENCE: Previous PACU, ambulatory care, critical care or general nursing experience is preferred. NATURE OF SUPERVISION: -Responsible to: Manager, Surgical Services ENVIRONMENT: -Bloodborne pathogen: C Direct contact with blood or other body fluids to which universal precautions apply. Personal protective equipment is made available and must be worn. PHYSICAL REQUIREMENTS: May be expected to lift up to 50 pounds or up to 150 pounds with assistance. May be expected to push or pull 150-300 pounds with assistance. Work is of medium demand; walking or standing most of the time while on duty. Visual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required. Manual dexterity involving the handling of equipment and instruments or needles is essential to performing assigned duties. Physical conditions are clean, neat and well lit. May be subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgment as to precautions needed to be taken is essential. Climate control and ambient temperature variances may be experienced and required by patient care and needs of the surgical team. Exposure to limited amounts of radiation, hazardous chemicals or substances and infectious disease processes are a possibility. Hours of duty may be irregular or unexpectedly extended due to the requirements of the daily surgical schedule.
12/07/2025
Full time
Description POSITION SUMMARY: Directs and/or provides professional post anesthesia nursing care for an assigned group of patients across the age continuum. Utilizes the nursing process of assessment, planning, implementation and evaluation to direct or provide nursing care. Provides supervision and guidance to other members of the PACU or pre-operative staff; and may be authorized, in the absence of the Manager Patient Services or the Manager Surgical Services, to make decisions affecting the PACU or pre-operative area. Requirements MINIMUM QUALIFICATIONS: EDUCATION: Graduate of an NLN accredited school of professional nursing. CERTIFICATION/LICENSES: Current New Mexico RN license or current Compact state license. BLS Certification required or within 2 weeks of hire date. ACLS and PALS certifications must be obtained within 6 months of hire date. SKILLS: Ability to relate and work effectively with others Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards. Willingness to participate in goal-setting and educational activities for own professional advancement. Is aware of professional nursing standards and performs in accordance with them. EXPERIENCE: Previous PACU, ambulatory care, critical care or general nursing experience is preferred. NATURE OF SUPERVISION: -Responsible to: Manager, Surgical Services ENVIRONMENT: -Bloodborne pathogen: C Direct contact with blood or other body fluids to which universal precautions apply. Personal protective equipment is made available and must be worn. PHYSICAL REQUIREMENTS: May be expected to lift up to 50 pounds or up to 150 pounds with assistance. May be expected to push or pull 150-300 pounds with assistance. Work is of medium demand; walking or standing most of the time while on duty. Visual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required. Manual dexterity involving the handling of equipment and instruments or needles is essential to performing assigned duties. Physical conditions are clean, neat and well lit. May be subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgment as to precautions needed to be taken is essential. Climate control and ambient temperature variances may be experienced and required by patient care and needs of the surgical team. Exposure to limited amounts of radiation, hazardous chemicals or substances and infectious disease processes are a possibility. Hours of duty may be irregular or unexpectedly extended due to the requirements of the daily surgical schedule.
Sales Manager - Large Senior Living Community We are seeking an experienced Senior Living Sales Manager with a proven track record of success to take the helm of our sales and marketing efforts at large senior living community in Scottsdale, AZ. Come join a team of dedicated, smart, and caring professionals as they work together to care for our seniors and provide them the lifestyle they deserve. Who we are "Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Everett Benton, CEO If you are looking for a company and team that understands the value of people, then look no further! Stellar Senior Living is a premier assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us. Pueblo Norte Senior Living is one of Stellar Senior Living's most vibrant senior living communities. Serving residents in a very active community full of fun, family, and opportunities to serve.) What we offer Benefits include medical, dental, vision, generous Paid Time Off program, holidays, 401k and more A growing company with opportunities for advancement Company sponsored training, tuition reimbursement, and other learning opportunities Job Description We call our sales team members, "Family Advisors," because that is truly their role in helping prospective residents and their families understand their options when it comes to senior living. Our Family Advisors work closely with community partners, referral sources, prospective residents, and their families to help them understand their needs and the best options to meet those needs. This isn't just another sales job; this is a calling to serve and truly help people make one of the most important decisions in their golden years. Responsibilities The position is twofold: Sales Work closely with prospective residents and their families in helping them understand their options and identify their needs so they can make the best decision. Identify and establish new relationships with community partners and referral sources, while maintaining and strengthening existing relationships. Provide oversight and guidance to sales team members Marketing Plan, coordinate and execute top notch marketing events to promote and benefit the local community, our residents, and prospective residents. Qualifications 2+ years of senior living sales preferred, but if you have experience in hospitality, property manager, hotel manager, event sales we would love to hear from you! Associates or Bachelor's degree in business, business administration, public relations, communications, sales, marketing or related field preferred Proven track record of success Engaging personality A love for seniors If you are the right candidate, then we definitely want to hear from you! To apply click the "Apply" button or send your resume directly to Michelle Smith at . We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of Stellar Senior Living's continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.
12/06/2025
Full time
Sales Manager - Large Senior Living Community We are seeking an experienced Senior Living Sales Manager with a proven track record of success to take the helm of our sales and marketing efforts at large senior living community in Scottsdale, AZ. Come join a team of dedicated, smart, and caring professionals as they work together to care for our seniors and provide them the lifestyle they deserve. Who we are "Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Everett Benton, CEO If you are looking for a company and team that understands the value of people, then look no further! Stellar Senior Living is a premier assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us. Pueblo Norte Senior Living is one of Stellar Senior Living's most vibrant senior living communities. Serving residents in a very active community full of fun, family, and opportunities to serve.) What we offer Benefits include medical, dental, vision, generous Paid Time Off program, holidays, 401k and more A growing company with opportunities for advancement Company sponsored training, tuition reimbursement, and other learning opportunities Job Description We call our sales team members, "Family Advisors," because that is truly their role in helping prospective residents and their families understand their options when it comes to senior living. Our Family Advisors work closely with community partners, referral sources, prospective residents, and their families to help them understand their needs and the best options to meet those needs. This isn't just another sales job; this is a calling to serve and truly help people make one of the most important decisions in their golden years. Responsibilities The position is twofold: Sales Work closely with prospective residents and their families in helping them understand their options and identify their needs so they can make the best decision. Identify and establish new relationships with community partners and referral sources, while maintaining and strengthening existing relationships. Provide oversight and guidance to sales team members Marketing Plan, coordinate and execute top notch marketing events to promote and benefit the local community, our residents, and prospective residents. Qualifications 2+ years of senior living sales preferred, but if you have experience in hospitality, property manager, hotel manager, event sales we would love to hear from you! Associates or Bachelor's degree in business, business administration, public relations, communications, sales, marketing or related field preferred Proven track record of success Engaging personality A love for seniors If you are the right candidate, then we definitely want to hear from you! To apply click the "Apply" button or send your resume directly to Michelle Smith at . We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of Stellar Senior Living's continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.
Texas Acupuncture Research Institute
Richardson, Texas
This is a part-time to full-time on-site role for an Acupuncturist, located at the Texas Acupuncture Research Institute in Richardson, TX. Expertise in acu and herbs required, cupping, moxa, and bodywork are a plus. Role requires patient assessment, creating treatment plan, and treating within role. Practice manager will take care of scheduling, payment, and patient communications as needed. You are expected to bring in clients and retain a full schedule within 90 days of hire. Collaboration with other healthcare practitioners and educating patients about wellness strategies are expected as well, blah blah blah. The skinny of it is, we need someone who has both the ability to heal, and the desire to succeed. During the first three months, you are expected to acclimatize to the office, connect with the community, and build your clientele. We'll give you all of the tools necessary. The success is up to you. At 90 days, it is expected that you'll go full time with benefits working at the clinic. Acupuncturist who wish to remain part time will require further discussion.
12/06/2025
Full time
This is a part-time to full-time on-site role for an Acupuncturist, located at the Texas Acupuncture Research Institute in Richardson, TX. Expertise in acu and herbs required, cupping, moxa, and bodywork are a plus. Role requires patient assessment, creating treatment plan, and treating within role. Practice manager will take care of scheduling, payment, and patient communications as needed. You are expected to bring in clients and retain a full schedule within 90 days of hire. Collaboration with other healthcare practitioners and educating patients about wellness strategies are expected as well, blah blah blah. The skinny of it is, we need someone who has both the ability to heal, and the desire to succeed. During the first three months, you are expected to acclimatize to the office, connect with the community, and build your clientele. We'll give you all of the tools necessary. The success is up to you. At 90 days, it is expected that you'll go full time with benefits working at the clinic. Acupuncturist who wish to remain part time will require further discussion.
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Overview The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team. ESSENTIAL DUTIES AND RESPONSIBILITIES Organize, lead, and maintain the warranty and service schedule. Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed Assist with training and development for Field Service Technicians and Field Communications Technicians. Lead regular meetings to align and train the local field service team on best practices Support the on-boarding and training of new members of the field performance team Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed Assist with other tasks including inspections and site audits when assigned EDUCATION AND EXPERIENCE 1 - 3 years of previous field construction or solar experience required PV design or PV electrical experience is preferred High School diploma is required LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate) Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver's license. Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required SKILLS AND COMPETENCIES Knowledge of the NEC and applicable codes and standards Must be a motivated team player, looking to succeed Proven track record of excellent customer service Excellent verbal and written communication skills Excellent organizational and time management skills Strong computer skills Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles. Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors PHYSICAL DEMANDS Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance) Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance Ability to climb ladders Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment Ability to work and maintain balance on roofs and other areas of height Ability to work in the sun and possibly low light conditions Ability to walk on rafters, roof tiles, and roof shingles without damage Ability to distinguish colors such as red, black, yellow, white, green Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching Ability to hear verbal commands and warnings Ability to work with chemicals using appropriate protections DISCLAIMER This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. Recruiter: Cathy Olson () Please note that the compensation information is made in good faith for this position only . It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $29.48 to $39.31 Compensation decisions will not be based on a candidate's salary history. You can l earn more here . This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at . Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO Sunrun
12/06/2025
Full time
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Overview The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team. ESSENTIAL DUTIES AND RESPONSIBILITIES Organize, lead, and maintain the warranty and service schedule. Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed Assist with training and development for Field Service Technicians and Field Communications Technicians. Lead regular meetings to align and train the local field service team on best practices Support the on-boarding and training of new members of the field performance team Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed Assist with other tasks including inspections and site audits when assigned EDUCATION AND EXPERIENCE 1 - 3 years of previous field construction or solar experience required PV design or PV electrical experience is preferred High School diploma is required LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate) Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver's license. Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required SKILLS AND COMPETENCIES Knowledge of the NEC and applicable codes and standards Must be a motivated team player, looking to succeed Proven track record of excellent customer service Excellent verbal and written communication skills Excellent organizational and time management skills Strong computer skills Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles. Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors PHYSICAL DEMANDS Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance) Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance Ability to climb ladders Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment Ability to work and maintain balance on roofs and other areas of height Ability to work in the sun and possibly low light conditions Ability to walk on rafters, roof tiles, and roof shingles without damage Ability to distinguish colors such as red, black, yellow, white, green Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching Ability to hear verbal commands and warnings Ability to work with chemicals using appropriate protections DISCLAIMER This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. Recruiter: Cathy Olson () Please note that the compensation information is made in good faith for this position only . It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $29.48 to $39.31 Compensation decisions will not be based on a candidate's salary history. You can l earn more here . This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at . Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO Sunrun
Description: For nearly 100 years, Arnold Motor Supply has provided amazing career opportunities for those who prefer to keep things simple; we focus on relationships, service, and expertise. Were passionate about what we do, and always strive to be the best in our business across the five states and 80 locations in which we operate. Our Outside Sales Professional is the primary focal point with our commercial customers. The Outside Sales Pro is our front-line customer relationship manager outside of our stores and focuses on bringing the best solutions for our customers automotive parts and equipment needs. Primary Accountabilities Take great care of our customers! Create and carefully manage annual account planning for existing and potential customers Develop and utilize effective sales tracking and customers relationship management practices Maintain high levels of product and technical knowledge; be an expert! Maintain close working relationships with our vendors to promote sales and customer service. Ensure our product offerings align with our customers wants and needs make and appropriate recommendations. Qualifications High level of self-motivation and self-direction! At least two years of outside sales experience strongly preferred Sales experience in related lines is preferred, but well teach you the business if you bring the rest of your capabilities Exceptional relationship development talents Outstanding communications skills Strong personal philosophy focused on fostering one of our key differentiators SERVICE! Requirements: Lifting of a minimum of 50 pounds Valid drivers license with insurable driving record. Ability to safely operate company vehicle Standing, lifting, twisting, bending, walking and sitting Basic computer proficiency Think this career opportunity might be a fit? Please apply! PM22 PI0968f3060e35-4582
12/06/2025
Full time
Description: For nearly 100 years, Arnold Motor Supply has provided amazing career opportunities for those who prefer to keep things simple; we focus on relationships, service, and expertise. Were passionate about what we do, and always strive to be the best in our business across the five states and 80 locations in which we operate. Our Outside Sales Professional is the primary focal point with our commercial customers. The Outside Sales Pro is our front-line customer relationship manager outside of our stores and focuses on bringing the best solutions for our customers automotive parts and equipment needs. Primary Accountabilities Take great care of our customers! Create and carefully manage annual account planning for existing and potential customers Develop and utilize effective sales tracking and customers relationship management practices Maintain high levels of product and technical knowledge; be an expert! Maintain close working relationships with our vendors to promote sales and customer service. Ensure our product offerings align with our customers wants and needs make and appropriate recommendations. Qualifications High level of self-motivation and self-direction! At least two years of outside sales experience strongly preferred Sales experience in related lines is preferred, but well teach you the business if you bring the rest of your capabilities Exceptional relationship development talents Outstanding communications skills Strong personal philosophy focused on fostering one of our key differentiators SERVICE! Requirements: Lifting of a minimum of 50 pounds Valid drivers license with insurable driving record. Ability to safely operate company vehicle Standing, lifting, twisting, bending, walking and sitting Basic computer proficiency Think this career opportunity might be a fit? Please apply! PM22 PI0968f3060e35-4582
The ideal candidate should have strong experience in Change Management/Change Control, Engineering or Quality roles, or System Engineering. Nuclear industry and EPC project experience are required. Please note: This position is not suited for candidates with a Project Controls or Field background. It is an engineering-focused role and not intended for career IT professionals. Configuration Management Specialist(1) (Labor category: Project Engineer II) in Aiken is back open and in urgent need to fill. Job Description The purpose of this position is to plan and perform work requiring sound technical judgment in the evaluation, organization, and execution of project management assignments worldwide. This role has the responsibility to perform the essential job duties and functions as listed below with the overall objective of managing and/or coordinating project activities that are in compliance with the contract and ensure the safety, quality, value, timeliness, and Fluor profitability of the completed project. Performing assigned general duties of limited scope and level of responsibility, this position is designed to develop broader project management knowledge and experience. At this level, the role may have the responsibility as the only project engineer on a medium size project with full accountability for the general duties, or the responsibility for general duties on a larger or more complex segment of a very large project. Perform basic project engineering functions involving monitoring of progress, preparation of procedures, documentation of communications and meetings, and identification/evaluation of project issues and problems Coordinate efforts of technical disciplines, vendors and licensors to ensure integrated and complete designs that meet project requirements and contractual obligations Review project staffing requirements and coordinate staffing with supporting functional organization managers and/or subcontractors Support creation and coordination of overall project plans and schedules, and monitoring activities, progress, and milestones against the plans Support creation and coordination of project effort hours, and cost estimates and budgets, and monitor progress and cost performance against these Support the preparation, delivery and coordination of project deliverables, design documents, and bid packages Other duties as assigned Basic Job Requirements Accredited four (4) year degree or global equivalent in engineering field of study and (10) years of work-related experience; a recognized professional certification or registration in the applicable field, if required; some locations may have additional or different qualifications in order to comply with local requirements Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors Job related technical knowledge necessary to complete the job Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines Ability to attend to detail and work in a time-conscious and time-effective manner Preferred Qualifications Six (6) years of experience in engineering, procurement, fabrication, and construction/construction management (EPFC/CM) industry including the performance of functional tasks on projects with a well-developed understanding of procedures and interfaces Experience participating in risk assessments initiatives Experience in international locations and diverse cultural environments is recommended Previous successful performance in a project engineering position on a minimum of two (2) medium or large sized projects Detailed knowledge of Fluor's software tools and databases preferred Ability to develop and sustain productive customer relationships while meeting the company's needs Technical and business writing skills Basic computer and software skills to include the use of word processing, email, spreadsheets, electronic presentations, and project management tools Certification in project management suggested, for example Project Management Professional (PMP)
12/06/2025
Full time
The ideal candidate should have strong experience in Change Management/Change Control, Engineering or Quality roles, or System Engineering. Nuclear industry and EPC project experience are required. Please note: This position is not suited for candidates with a Project Controls or Field background. It is an engineering-focused role and not intended for career IT professionals. Configuration Management Specialist(1) (Labor category: Project Engineer II) in Aiken is back open and in urgent need to fill. Job Description The purpose of this position is to plan and perform work requiring sound technical judgment in the evaluation, organization, and execution of project management assignments worldwide. This role has the responsibility to perform the essential job duties and functions as listed below with the overall objective of managing and/or coordinating project activities that are in compliance with the contract and ensure the safety, quality, value, timeliness, and Fluor profitability of the completed project. Performing assigned general duties of limited scope and level of responsibility, this position is designed to develop broader project management knowledge and experience. At this level, the role may have the responsibility as the only project engineer on a medium size project with full accountability for the general duties, or the responsibility for general duties on a larger or more complex segment of a very large project. Perform basic project engineering functions involving monitoring of progress, preparation of procedures, documentation of communications and meetings, and identification/evaluation of project issues and problems Coordinate efforts of technical disciplines, vendors and licensors to ensure integrated and complete designs that meet project requirements and contractual obligations Review project staffing requirements and coordinate staffing with supporting functional organization managers and/or subcontractors Support creation and coordination of overall project plans and schedules, and monitoring activities, progress, and milestones against the plans Support creation and coordination of project effort hours, and cost estimates and budgets, and monitor progress and cost performance against these Support the preparation, delivery and coordination of project deliverables, design documents, and bid packages Other duties as assigned Basic Job Requirements Accredited four (4) year degree or global equivalent in engineering field of study and (10) years of work-related experience; a recognized professional certification or registration in the applicable field, if required; some locations may have additional or different qualifications in order to comply with local requirements Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors Job related technical knowledge necessary to complete the job Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines Ability to attend to detail and work in a time-conscious and time-effective manner Preferred Qualifications Six (6) years of experience in engineering, procurement, fabrication, and construction/construction management (EPFC/CM) industry including the performance of functional tasks on projects with a well-developed understanding of procedures and interfaces Experience participating in risk assessments initiatives Experience in international locations and diverse cultural environments is recommended Previous successful performance in a project engineering position on a minimum of two (2) medium or large sized projects Detailed knowledge of Fluor's software tools and databases preferred Ability to develop and sustain productive customer relationships while meeting the company's needs Technical and business writing skills Basic computer and software skills to include the use of word processing, email, spreadsheets, electronic presentations, and project management tools Certification in project management suggested, for example Project Management Professional (PMP)
US Job Description Firm Information Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients. Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters. Our team of 3,000 people (including more than 1,600 lawyers) across more than 30 offices in the United States, Europe, the Middle East and Asia, operate as one global partnership to drive progress for our clients, for ourselves and for our communities. Position Summary The Senior Solutions Engineer in Client Development will serve as a senior leader and trusted advisor, bridging the gap between client business needs, legal practice demands, and advanced technology solutions. This role combines the expertise of a solutions architect, sales engineer, and business transformation strategist, with a strong grounding in litigation support and corporate legal projects. The successful candidate will lead initiatives that transform how litigation and corporate legal departments leverage technology for efficiency, compliance, and strategic outcomes. They will not only design and deliver sophisticated solutions but also facilitate client workshops, lead global training programs, capture and integrate client feedback, and support business development through technical sales enablement. With 7-10 years of experience in consulting, legal technology, or adjacent industries-and a proven record in litigation support, corporate legal operations, and technology-enabled process transformation-this individual will drive high-impact outcomes for both clients and the firm. Job Duties and Responsibilities Client Engagement & Strategic Advisory Act as a senior advisor to litigation and corporate legal teams, aligning business challenges with practical, technology-enabled solutions. Lead client-facing workshops on AI, litigation management, matter lifecycle optimization, e-discovery, CLM, and legal operations strategy. Serve as a facilitator of client feedback loops, ensuring insights from litigation and corporate legal users inform product design and service delivery. Support business development efforts as a sales engineer, demonstrating solution capabilities for litigation support, regulatory risk, and transactional efficiency. Product Enablement, Demonstration & Training Design and deliver advanced, tailored demonstrations of legal technology platforms-including litigation management tools, CLM systems, e-discovery platforms, and AI-enabled applications. Lead global training initiatives for attorneys, litigation support staff, and corporate legal professionals. Partner with product vendors to refine offerings based on litigation and corporate law client requirements. Process Mapping & Business Transformation Collaborate with client legal departments and law firm practice groups to map and optimize litigation workflows, corporate contracting processes, and matter management systems. Apply expertise in process mapping methodologies to design scalable, repeatable solutions for corporate and litigation functions. Develop best practice frameworks for e-discovery readiness, contract lifecycle optimization, and corporate governance compliance. Project Leadership & Delivery Oversee complex, multi-workstream engagements across litigation and corporate legal projects. Provide leadership to cross-functional project teams, including Analysts, Architects, and Managers. Deliver executive-level communications and updates to senior client stakeholders, including GCs, CLOs, and litigation department heads. AI and Technology Drive implementation of AI and GenAI platforms tailored to litigation and corporate legal use cases. Identify opportunities for AI-assisted litigation strategy, workflow automation, and corporate transaction support. Operational Excellence & Team Leadership. Mentor junior team members and foster a culture of , collaboration, and legal domain excellence. Represent the firm as a thought leader at client events, industry conferences, and forums on legal technology in litigation and corporate practice. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Business, Computer Science, Industrial Engineering, Data Analysis, or related field required. Advanced degree or certifications (e.g., PMP, Lean Six Sigma, AI/ML, e-discovery certifications, IACCM for CLM) strongly preferred. Experience: 7-10 years of professional experience in consulting, legal technology, or business transformation roles. Significant experience delivering litigation technology solutions (e-discovery, case/matter management, analytics) and corporate legal technology solutions (CLM, governance, compliance). Demonstrated expertise in sales engineering, client training, process mapping, and leadership. Track record of implementing and scaling AI, CLM, and legal operations technology platforms. Skills: Exceptional written, verbal, and presentation skills; comfortable engaging with executive and attorney audiences. Deep knowledge of litigation workflows, corporate contracting processes, and legal operations best practices. Expertise in workshop facilitation, client engagement, and global training delivery. Strong analytical, project management, and leadership capabilities. Other Supervisory Responsibilities: May lead cross-functional teams and provide mentorship to junior staff. Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, ePersonal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc, Essential Job Functions: Ability to sit and/or stand for prolonged periods due to extensive computer use and meetings. Intense eye usage and finger, hand, and wrist dexterity for prolonged computer use (typing, mouse use). Proficiently use of computers, telecommunication devices, and digital collaboration tools. Ability to accurately read and interpret written documents, computer screens, and other visual displays; sufficient visual acuity required. Ability to hear and understand verbal communication (conversations, instructions, phone and video calls) for effective collaboration. Demonstrate adaptability and resilience in a fast-paced, dynamic environment; maintain composure under pressure and respond effectively to change, including high-volume or unusual events. Exercise independent judgment and discretion in complex decision-making, adapting to changing priorities. Ability to self-manage tasks and deadlines in remote or hybrid settings, ensuring productivity and responsiveness without direct oversight. Ability to think critically and analyze complex situations, requiring sustained concentration. Capacity to learn and navigate complex legal technology platforms and tools, including those powered by advanced analytics or AI. Ability to synthesize complex project information into clear written documentation, including client-facing updates and reports. Maintain confidentiality and appropriately handle sensitive legal and client data. Willingness to occasionally work beyond normal hours in response to urgent or time-sensitive project demands. Working Conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Travel may be necessary to attend meetings or support client engagements. Pay Ranges: This represents the presently-anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh, Houston, Dallas, Atlanta: $145,000 - $170,000 Chicago, Philadelphia: $150,000 - $170,000 Washington DC: $165,000 - $170,000 Employee Benefits Overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) College Savings Plan Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.
12/06/2025
Full time
US Job Description Firm Information Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients. Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters. Our team of 3,000 people (including more than 1,600 lawyers) across more than 30 offices in the United States, Europe, the Middle East and Asia, operate as one global partnership to drive progress for our clients, for ourselves and for our communities. Position Summary The Senior Solutions Engineer in Client Development will serve as a senior leader and trusted advisor, bridging the gap between client business needs, legal practice demands, and advanced technology solutions. This role combines the expertise of a solutions architect, sales engineer, and business transformation strategist, with a strong grounding in litigation support and corporate legal projects. The successful candidate will lead initiatives that transform how litigation and corporate legal departments leverage technology for efficiency, compliance, and strategic outcomes. They will not only design and deliver sophisticated solutions but also facilitate client workshops, lead global training programs, capture and integrate client feedback, and support business development through technical sales enablement. With 7-10 years of experience in consulting, legal technology, or adjacent industries-and a proven record in litigation support, corporate legal operations, and technology-enabled process transformation-this individual will drive high-impact outcomes for both clients and the firm. Job Duties and Responsibilities Client Engagement & Strategic Advisory Act as a senior advisor to litigation and corporate legal teams, aligning business challenges with practical, technology-enabled solutions. Lead client-facing workshops on AI, litigation management, matter lifecycle optimization, e-discovery, CLM, and legal operations strategy. Serve as a facilitator of client feedback loops, ensuring insights from litigation and corporate legal users inform product design and service delivery. Support business development efforts as a sales engineer, demonstrating solution capabilities for litigation support, regulatory risk, and transactional efficiency. Product Enablement, Demonstration & Training Design and deliver advanced, tailored demonstrations of legal technology platforms-including litigation management tools, CLM systems, e-discovery platforms, and AI-enabled applications. Lead global training initiatives for attorneys, litigation support staff, and corporate legal professionals. Partner with product vendors to refine offerings based on litigation and corporate law client requirements. Process Mapping & Business Transformation Collaborate with client legal departments and law firm practice groups to map and optimize litigation workflows, corporate contracting processes, and matter management systems. Apply expertise in process mapping methodologies to design scalable, repeatable solutions for corporate and litigation functions. Develop best practice frameworks for e-discovery readiness, contract lifecycle optimization, and corporate governance compliance. Project Leadership & Delivery Oversee complex, multi-workstream engagements across litigation and corporate legal projects. Provide leadership to cross-functional project teams, including Analysts, Architects, and Managers. Deliver executive-level communications and updates to senior client stakeholders, including GCs, CLOs, and litigation department heads. AI and Technology Drive implementation of AI and GenAI platforms tailored to litigation and corporate legal use cases. Identify opportunities for AI-assisted litigation strategy, workflow automation, and corporate transaction support. Operational Excellence & Team Leadership. Mentor junior team members and foster a culture of , collaboration, and legal domain excellence. Represent the firm as a thought leader at client events, industry conferences, and forums on legal technology in litigation and corporate practice. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Business, Computer Science, Industrial Engineering, Data Analysis, or related field required. Advanced degree or certifications (e.g., PMP, Lean Six Sigma, AI/ML, e-discovery certifications, IACCM for CLM) strongly preferred. Experience: 7-10 years of professional experience in consulting, legal technology, or business transformation roles. Significant experience delivering litigation technology solutions (e-discovery, case/matter management, analytics) and corporate legal technology solutions (CLM, governance, compliance). Demonstrated expertise in sales engineering, client training, process mapping, and leadership. Track record of implementing and scaling AI, CLM, and legal operations technology platforms. Skills: Exceptional written, verbal, and presentation skills; comfortable engaging with executive and attorney audiences. Deep knowledge of litigation workflows, corporate contracting processes, and legal operations best practices. Expertise in workshop facilitation, client engagement, and global training delivery. Strong analytical, project management, and leadership capabilities. Other Supervisory Responsibilities: May lead cross-functional teams and provide mentorship to junior staff. Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, ePersonal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc, Essential Job Functions: Ability to sit and/or stand for prolonged periods due to extensive computer use and meetings. Intense eye usage and finger, hand, and wrist dexterity for prolonged computer use (typing, mouse use). Proficiently use of computers, telecommunication devices, and digital collaboration tools. Ability to accurately read and interpret written documents, computer screens, and other visual displays; sufficient visual acuity required. Ability to hear and understand verbal communication (conversations, instructions, phone and video calls) for effective collaboration. Demonstrate adaptability and resilience in a fast-paced, dynamic environment; maintain composure under pressure and respond effectively to change, including high-volume or unusual events. Exercise independent judgment and discretion in complex decision-making, adapting to changing priorities. Ability to self-manage tasks and deadlines in remote or hybrid settings, ensuring productivity and responsiveness without direct oversight. Ability to think critically and analyze complex situations, requiring sustained concentration. Capacity to learn and navigate complex legal technology platforms and tools, including those powered by advanced analytics or AI. Ability to synthesize complex project information into clear written documentation, including client-facing updates and reports. Maintain confidentiality and appropriately handle sensitive legal and client data. Willingness to occasionally work beyond normal hours in response to urgent or time-sensitive project demands. Working Conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Travel may be necessary to attend meetings or support client engagements. Pay Ranges: This represents the presently-anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh, Houston, Dallas, Atlanta: $145,000 - $170,000 Chicago, Philadelphia: $150,000 - $170,000 Washington DC: $165,000 - $170,000 Employee Benefits Overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) College Savings Plan Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
12/06/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Overview The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team. ESSENTIAL DUTIES AND RESPONSIBILITIES Organize, lead, and maintain the warranty and service schedule. Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed Assist with training and development for Field Service Technicians and Field Communications Technicians. Lead regular meetings to align and train the local field service team on best practices Support the on-boarding and training of new members of the field performance team Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed Assist with other tasks including inspections and site audits when assigned EDUCATION AND EXPERIENCE 1 - 3 years of previous field construction or solar experience required PV design or PV electrical experience is preferred High School diploma is required LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate) Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver's license. Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required SKILLS AND COMPETENCIES Knowledge of the NEC and applicable codes and standards Must be a motivated team player, looking to succeed Proven track record of excellent customer service Excellent verbal and written communication skills Excellent organizational and time management skills Strong computer skills Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles. Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors PHYSICAL DEMANDS Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance) Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance Ability to climb ladders Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment Ability to work and maintain balance on roofs and other areas of height Ability to work in the sun and possibly low light conditions Ability to walk on rafters, roof tiles, and roof shingles without damage Ability to distinguish colors such as red, black, yellow, white, green Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching Ability to hear verbal commands and warnings Ability to work with chemicals using appropriate protections DISCLAIMER This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. Recruiter: Cathy Olson () Please note that the compensation information is made in good faith for this position only . It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $29.48 to $39.31 Compensation decisions will not be based on a candidate's salary history. You can l earn more here . This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at . Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO Sunrun
12/06/2025
Full time
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Overview The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team. ESSENTIAL DUTIES AND RESPONSIBILITIES Organize, lead, and maintain the warranty and service schedule. Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed Assist with training and development for Field Service Technicians and Field Communications Technicians. Lead regular meetings to align and train the local field service team on best practices Support the on-boarding and training of new members of the field performance team Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed Assist with other tasks including inspections and site audits when assigned EDUCATION AND EXPERIENCE 1 - 3 years of previous field construction or solar experience required PV design or PV electrical experience is preferred High School diploma is required LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate) Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver's license. Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required SKILLS AND COMPETENCIES Knowledge of the NEC and applicable codes and standards Must be a motivated team player, looking to succeed Proven track record of excellent customer service Excellent verbal and written communication skills Excellent organizational and time management skills Strong computer skills Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles. Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors PHYSICAL DEMANDS Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance) Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance Ability to climb ladders Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment Ability to work and maintain balance on roofs and other areas of height Ability to work in the sun and possibly low light conditions Ability to walk on rafters, roof tiles, and roof shingles without damage Ability to distinguish colors such as red, black, yellow, white, green Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching Ability to hear verbal commands and warnings Ability to work with chemicals using appropriate protections DISCLAIMER This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. Recruiter: Cathy Olson () Please note that the compensation information is made in good faith for this position only . It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $29.48 to $39.31 Compensation decisions will not be based on a candidate's salary history. You can l earn more here . This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at . Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO Sunrun
Pizza Hut - Prairie Du Chien
Prairie Du Chien, Wisconsin
TITLE: Shift Manager (SM) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the "Weekly Deposit Log" is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log". - iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member "banks", following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is "optimized": - i. Organized a place for everything, and everything in its place - ii. Lineal Flow eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that "prep levels' are adequate for the forecasted volume of business for the day . click apply for full job details
12/06/2025
Full time
TITLE: Shift Manager (SM) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the "Weekly Deposit Log" is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log". - iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member "banks", following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is "optimized": - i. Organized a place for everything, and everything in its place - ii. Lineal Flow eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that "prep levels' are adequate for the forecasted volume of business for the day . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description Summary: The Supervisor Practice Operations is responsible for providing supervision to the clinic by supervising the business operation and the clinic staff. Must demonstrate working knowledge of and familiarity with all applications associated with supervising a clinic(s) budget, ensuring data accuracy, preparing financial reports, handling complex customer service issues and maintaining provider/staff communications. Implements and enforces department policies and procedures. This position is responsible for, but not limited to, managing subordinate personnel. Provides administrative support to the Administrator. Responsibilities: Under the supervision of the Practice Manager/Administrator, the Practice Supervisor is responsible for providing supervision to the clinic by supervising the business operation and the clinic staff Must demonstrate working knowledge of and familiarity with all applications associated with supervising a clinic(s) budget, ensuring data accuracy, preparing financial reports, handling complex customer service issues and maintaining provider/staff communications Implements and enforces department policies and procedures This position is responsible for, but not limited to, managing subordinate personnel Provides administrative support to the Practice Administrator/Manager Requirements: High School Diploma Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
12/06/2025
Full time
Description Summary: The Supervisor Practice Operations is responsible for providing supervision to the clinic by supervising the business operation and the clinic staff. Must demonstrate working knowledge of and familiarity with all applications associated with supervising a clinic(s) budget, ensuring data accuracy, preparing financial reports, handling complex customer service issues and maintaining provider/staff communications. Implements and enforces department policies and procedures. This position is responsible for, but not limited to, managing subordinate personnel. Provides administrative support to the Administrator. Responsibilities: Under the supervision of the Practice Manager/Administrator, the Practice Supervisor is responsible for providing supervision to the clinic by supervising the business operation and the clinic staff Must demonstrate working knowledge of and familiarity with all applications associated with supervising a clinic(s) budget, ensuring data accuracy, preparing financial reports, handling complex customer service issues and maintaining provider/staff communications Implements and enforces department policies and procedures This position is responsible for, but not limited to, managing subordinate personnel Provides administrative support to the Practice Administrator/Manager Requirements: High School Diploma Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Bowhead / UIC Technical Services
Dahlgren, Virginia
Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues. Assist users with data migrations whenever the user's system is Tech Refreshed. Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. Provide public folder management support (e.g., permission and administrator roles). Provide share drive management including administrative responsibilities, training content managers, and configuration management duties. Maintain and develop IT related procedures required to support the organization. Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO). Provide input for the preparation of a monthly progress and status report. Qualifications Requires a minimum of two (2) years of experience. High School Diploma required. Bachelors Degree preferred. Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills. Must demonstrate the ability to multi-task and work with others to resolve IT related issues. Requires an understanding of current Microsoft supported Windows operating systems. A high level of competency in both written and oral communications skills is strongly desired. Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire. Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required. Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required. A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired. Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint. Ability to communicate effectively with all levels of employees and outside contacts. Strong interpersonal skills and good judgment with the ability to work alone or as part of a team. Physical Demands: Must be able to lift up to 10-15 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
12/06/2025
Full time
Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues. Assist users with data migrations whenever the user's system is Tech Refreshed. Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. Provide public folder management support (e.g., permission and administrator roles). Provide share drive management including administrative responsibilities, training content managers, and configuration management duties. Maintain and develop IT related procedures required to support the organization. Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO). Provide input for the preparation of a monthly progress and status report. Qualifications Requires a minimum of two (2) years of experience. High School Diploma required. Bachelors Degree preferred. Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills. Must demonstrate the ability to multi-task and work with others to resolve IT related issues. Requires an understanding of current Microsoft supported Windows operating systems. A high level of competency in both written and oral communications skills is strongly desired. Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire. Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required. Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required. A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired. Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint. Ability to communicate effectively with all levels of employees and outside contacts. Strong interpersonal skills and good judgment with the ability to work alone or as part of a team. Physical Demands: Must be able to lift up to 10-15 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
Upper Merion Township
King Of Prussia, Pennsylvania
Upper Merion Township, located in King of Prussia, PA, is looking for a motivated, skilled, transformative Director of Information Technology who will report directly to the Township Manager. This full-time position provides strategic leadership and direction for all IT services, systems, infrastructure, and cybersecurity across Upper Merion Township departments. _ Position Objective: The Director of Information Technology is responsible for managing daily operations, long-range planning, budgeting, and implementing secure and reliable technology solutions that support municipal operations and public service delivery. A key function of the role is overseeing IT security operations, conducting risk and vulnerability assessments, and implementing proactive cybersecurity measures to prevent data breaches and ensure system integrity. The Director must foster innovation, maintain vendor relationships, and align technology strategy with Township goals. _ Essential Job Functions: Lead, manage, and direct all IT operations to align with Township priorities and regulatory requirements. Develop and implement Township-wide cybersecurity strategies, including threat prevention, system hardening, vulnerability management, and incident response protocols. Conduct regular risk assessments, security audits, and evaluations of IT systems, applications, and infrastructure to identify and remediate vulnerabilities. Develop and refine comprehensive IT policies to address security, compliance, data management, infrastructure, and end-user support across the Township Ensure compliance with federal, state, and local information security laws, guidelines, and best practices, including CJIS, HIPAA, NIST, and applicable Pennsylvania IT governance standards. Oversee the design, deployment, and maintenance of secure networks, applications, servers, and cloud environments. Supervise departmental staff and promote a culture of accountability, innovation, and continuous improvement. Recommend hiring, promotion, disciplinary actions, and termination decisions for IT personnel. Set strategic and operational goals for the IT Department; manage resource allocation, project deadlines, and departmental performance. Collaborate with department heads and elected officials to assess technological needs, solve operational problems, and drive IT-enabled efficiencies. Chair quarterly IT Staff Advisory Committee meetings and conduct stakeholder engagement to guide IT planning and feedback. Lead project management efforts, including vendor negotiations, contract oversight, and milestone tracking for technology implementations. Develop and administer IT operational and capital budgets to ensure cost-effectiveness and fiscal responsibility. Ensure the timely and secure rollout of software updates, patches, and new applications across all Township systems. Manage all telecommunications systems and coordinate telephone infrastructure projects in collaboration with Police Department Staff. Oversee user access controls, account provisioning, and enforcement of data governance and acceptable use policies. Provide 24/7/365 emergency support, responding rapidly to system outages, security incidents, and critical technology failures with swift mitigation and recovery actions to ensure business continuity and minimal service disruption. Remain current on emerging technology trends, cyber threats, and government IT best practices. Management of all telephone projects in conjunction with the Police and other Department Heads. Maintain, update, renegotiate, and terminate contracts with vendors as needed. Prioritize and schedule tasks to ensure the ongoing maintenance of all IT-related systems and applications. Performs other duties as assigned. Physical Characteristics: Ability to communicate clearly and effectively, both orally and in writing. Ability to analyze, organize, and prioritize work in a dynamic environment. Ability to bend, lift up to 40 lbs., sit, walk, and climb footstools occasionally. Ability to work in a standard office environment with occasional exposure to dust. Visual acuity to read documents and screens regularly. Minimum Education, Training, and Experience Required: One of the following education and experience combinations is required: Master's Degree in Computer Science, Information Systems, Cybersecurity, or a related field, plus three (3) years of progressively responsible IT and network systems experience, including three (3) years in a supervisory/leadership role. Bachelor's Degree in a related field with five (5) years of IT experience and five (5) years of administrative and supervisory responsibility. Associate Degree or Certifications (e.g., CISSP, CISM, CompTIA Security+, PMP) plus seven (7) years of experience in IT operations, systems administration, cybersecurity, and project management, including at least five (5) years in a leadership capacity. Any combination of education, certifications, and experience that demonstrates the ability to perform the responsibilities of the position. Additional Requirements: Valid Pennsylvania Driver's License. Ability to pass a background check and any security clearance as required by Township or law enforcement agencies. How to Apply: For immediate consideration, applicants should complete an employment application by visiting: Application-UMT-Employment-REV-Jan-2024.pdf and submit A completed job application; A cover letter; and A resume via email to: . Applications will be accepted until the position is filled. EOE
12/06/2025
Full time
Upper Merion Township, located in King of Prussia, PA, is looking for a motivated, skilled, transformative Director of Information Technology who will report directly to the Township Manager. This full-time position provides strategic leadership and direction for all IT services, systems, infrastructure, and cybersecurity across Upper Merion Township departments. _ Position Objective: The Director of Information Technology is responsible for managing daily operations, long-range planning, budgeting, and implementing secure and reliable technology solutions that support municipal operations and public service delivery. A key function of the role is overseeing IT security operations, conducting risk and vulnerability assessments, and implementing proactive cybersecurity measures to prevent data breaches and ensure system integrity. The Director must foster innovation, maintain vendor relationships, and align technology strategy with Township goals. _ Essential Job Functions: Lead, manage, and direct all IT operations to align with Township priorities and regulatory requirements. Develop and implement Township-wide cybersecurity strategies, including threat prevention, system hardening, vulnerability management, and incident response protocols. Conduct regular risk assessments, security audits, and evaluations of IT systems, applications, and infrastructure to identify and remediate vulnerabilities. Develop and refine comprehensive IT policies to address security, compliance, data management, infrastructure, and end-user support across the Township Ensure compliance with federal, state, and local information security laws, guidelines, and best practices, including CJIS, HIPAA, NIST, and applicable Pennsylvania IT governance standards. Oversee the design, deployment, and maintenance of secure networks, applications, servers, and cloud environments. Supervise departmental staff and promote a culture of accountability, innovation, and continuous improvement. Recommend hiring, promotion, disciplinary actions, and termination decisions for IT personnel. Set strategic and operational goals for the IT Department; manage resource allocation, project deadlines, and departmental performance. Collaborate with department heads and elected officials to assess technological needs, solve operational problems, and drive IT-enabled efficiencies. Chair quarterly IT Staff Advisory Committee meetings and conduct stakeholder engagement to guide IT planning and feedback. Lead project management efforts, including vendor negotiations, contract oversight, and milestone tracking for technology implementations. Develop and administer IT operational and capital budgets to ensure cost-effectiveness and fiscal responsibility. Ensure the timely and secure rollout of software updates, patches, and new applications across all Township systems. Manage all telecommunications systems and coordinate telephone infrastructure projects in collaboration with Police Department Staff. Oversee user access controls, account provisioning, and enforcement of data governance and acceptable use policies. Provide 24/7/365 emergency support, responding rapidly to system outages, security incidents, and critical technology failures with swift mitigation and recovery actions to ensure business continuity and minimal service disruption. Remain current on emerging technology trends, cyber threats, and government IT best practices. Management of all telephone projects in conjunction with the Police and other Department Heads. Maintain, update, renegotiate, and terminate contracts with vendors as needed. Prioritize and schedule tasks to ensure the ongoing maintenance of all IT-related systems and applications. Performs other duties as assigned. Physical Characteristics: Ability to communicate clearly and effectively, both orally and in writing. Ability to analyze, organize, and prioritize work in a dynamic environment. Ability to bend, lift up to 40 lbs., sit, walk, and climb footstools occasionally. Ability to work in a standard office environment with occasional exposure to dust. Visual acuity to read documents and screens regularly. Minimum Education, Training, and Experience Required: One of the following education and experience combinations is required: Master's Degree in Computer Science, Information Systems, Cybersecurity, or a related field, plus three (3) years of progressively responsible IT and network systems experience, including three (3) years in a supervisory/leadership role. Bachelor's Degree in a related field with five (5) years of IT experience and five (5) years of administrative and supervisory responsibility. Associate Degree or Certifications (e.g., CISSP, CISM, CompTIA Security+, PMP) plus seven (7) years of experience in IT operations, systems administration, cybersecurity, and project management, including at least five (5) years in a leadership capacity. Any combination of education, certifications, and experience that demonstrates the ability to perform the responsibilities of the position. Additional Requirements: Valid Pennsylvania Driver's License. Ability to pass a background check and any security clearance as required by Township or law enforcement agencies. How to Apply: For immediate consideration, applicants should complete an employment application by visiting: Application-UMT-Employment-REV-Jan-2024.pdf and submit A completed job application; A cover letter; and A resume via email to: . Applications will be accepted until the position is filled. EOE
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
12/06/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
