Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Start Date: 2/17/2025 What you'll be doing: Responsible for sales results for assigned book of accounts with large sales and potential ( $8-10M+). Acquire new business and grow sales as well as manage current customer base. Responsible for mapping accounts and identify core and specialty category opportunities. Create and maintain a solid understanding of accounts, build strategic growth plans, and identify new opportunities for growth opportunities, and Business Development and specialty category opportunities. Prioritize your account portfolio to gain a solid understanding of accounts, build strategic growth plans and identify new opportunities for resource deployment. Utilize enablement tools on a regular basis to keep customer data updated, manage a healthy pipeline and advance opportunities as they progress. Know your products, customers and vertical markets. Utilize Salesforce on a regular basis. Sales strategies will be executed through phone, social selling, email/digital and on-site visits. Leverage sales methodologies to retain and grow customer base. What you bring to the table: Ability to interface at customer's most senior levels Strong ability to develop and deliver presentations Consultative selling, solutions selling, insight selling, negotiation Strong business, financial, operations and technology acumen Ability to analyze customer data, business, and industry trends to create tailored solutions for customers based upon Quill's value proposition Ability to function independently with minimal daily supervision Creative and cognitive thinking ability Excellent oral and written communication skill What's needed- Basic Qualifications High School Diploma or GED 3+ years sales experience in Account Management and/or Business Development Must have the availability to travel (up to 4x per year) What's needed- Preferred Qualifications Proficient computer skills and knowledge of Microsoft Office Prior experience working with large complex accounts Had responsibility for a sales quota and a track record of exceeding quota Managed a complex deal shaping from start to finish Experience with business-to-business sales process Had responsibility to retain and grow accounts We offer: Inclusive culture with associate-led Business Resource Groups 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
01/25/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Start Date: 2/17/2025 What you'll be doing: Responsible for sales results for assigned book of accounts with large sales and potential ( $8-10M+). Acquire new business and grow sales as well as manage current customer base. Responsible for mapping accounts and identify core and specialty category opportunities. Create and maintain a solid understanding of accounts, build strategic growth plans, and identify new opportunities for growth opportunities, and Business Development and specialty category opportunities. Prioritize your account portfolio to gain a solid understanding of accounts, build strategic growth plans and identify new opportunities for resource deployment. Utilize enablement tools on a regular basis to keep customer data updated, manage a healthy pipeline and advance opportunities as they progress. Know your products, customers and vertical markets. Utilize Salesforce on a regular basis. Sales strategies will be executed through phone, social selling, email/digital and on-site visits. Leverage sales methodologies to retain and grow customer base. What you bring to the table: Ability to interface at customer's most senior levels Strong ability to develop and deliver presentations Consultative selling, solutions selling, insight selling, negotiation Strong business, financial, operations and technology acumen Ability to analyze customer data, business, and industry trends to create tailored solutions for customers based upon Quill's value proposition Ability to function independently with minimal daily supervision Creative and cognitive thinking ability Excellent oral and written communication skill What's needed- Basic Qualifications High School Diploma or GED 3+ years sales experience in Account Management and/or Business Development Must have the availability to travel (up to 4x per year) What's needed- Preferred Qualifications Proficient computer skills and knowledge of Microsoft Office Prior experience working with large complex accounts Had responsibility for a sales quota and a track record of exceeding quota Managed a complex deal shaping from start to finish Experience with business-to-business sales process Had responsibility to retain and grow accounts We offer: Inclusive culture with associate-led Business Resource Groups 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Start Date: 2/17/2025 What you'll be doing: Responsible for sales results for assigned book of accounts with large sales and potential ( $8-10M+). Acquire new business and grow sales as well as manage current customer base. Responsible for mapping accounts and identify core and specialty category opportunities. Create and maintain a solid understanding of accounts, build strategic growth plans, and identify new opportunities for growth opportunities, and Business Development and specialty category opportunities. Prioritize your account portfolio to gain a solid understanding of accounts, build strategic growth plans and identify new opportunities for resource deployment. Utilize enablement tools on a regular basis to keep customer data updated, manage a healthy pipeline and advance opportunities as they progress. Know your products, customers and vertical markets. Utilize Salesforce on a regular basis. Sales strategies will be executed through phone, social selling, email/digital and on-site visits. Leverage sales methodologies to retain and grow customer base. What you bring to the table: Ability to interface at customer's most senior levels Strong ability to develop and deliver presentations Consultative selling, solutions selling, insight selling, negotiation Strong business, financial, operations and technology acumen Ability to analyze customer data, business, and industry trends to create tailored solutions for customers based upon Quill's value proposition Ability to function independently with minimal daily supervision Creative and cognitive thinking ability Excellent oral and written communication skill What's needed- Basic Qualifications High School Diploma or GED 3+ years sales experience in Account Management and/or Business Development Must have the availability to travel (up to 4x per year) What's needed- Preferred Qualifications Proficient computer skills and knowledge of Microsoft Office Prior experience working with large complex accounts Had responsibility for a sales quota and a track record of exceeding quota Managed a complex deal shaping from start to finish Experience with business-to-business sales process Had responsibility to retain and grow accounts We offer: Inclusive culture with associate-led Business Resource Groups 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
01/25/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Start Date: 2/17/2025 What you'll be doing: Responsible for sales results for assigned book of accounts with large sales and potential ( $8-10M+). Acquire new business and grow sales as well as manage current customer base. Responsible for mapping accounts and identify core and specialty category opportunities. Create and maintain a solid understanding of accounts, build strategic growth plans, and identify new opportunities for growth opportunities, and Business Development and specialty category opportunities. Prioritize your account portfolio to gain a solid understanding of accounts, build strategic growth plans and identify new opportunities for resource deployment. Utilize enablement tools on a regular basis to keep customer data updated, manage a healthy pipeline and advance opportunities as they progress. Know your products, customers and vertical markets. Utilize Salesforce on a regular basis. Sales strategies will be executed through phone, social selling, email/digital and on-site visits. Leverage sales methodologies to retain and grow customer base. What you bring to the table: Ability to interface at customer's most senior levels Strong ability to develop and deliver presentations Consultative selling, solutions selling, insight selling, negotiation Strong business, financial, operations and technology acumen Ability to analyze customer data, business, and industry trends to create tailored solutions for customers based upon Quill's value proposition Ability to function independently with minimal daily supervision Creative and cognitive thinking ability Excellent oral and written communication skill What's needed- Basic Qualifications High School Diploma or GED 3+ years sales experience in Account Management and/or Business Development Must have the availability to travel (up to 4x per year) What's needed- Preferred Qualifications Proficient computer skills and knowledge of Microsoft Office Prior experience working with large complex accounts Had responsibility for a sales quota and a track record of exceeding quota Managed a complex deal shaping from start to finish Experience with business-to-business sales process Had responsibility to retain and grow accounts We offer: Inclusive culture with associate-led Business Resource Groups 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
JOB SUMMARY: The Centralized Research Support role is a critical team member in providing data that aides in identifying trends, pain points, unmet needs, and potential opportunities in the markets we serve. This role works in a dynamic environment with other researchers to pull, analyze and communicate complex and robust data with concise story-telling and visualization. Utilizing first and third party B2B data and leveraging desk research, this role pulls and reports on digital, industry, marketplace, consumer, and viewership data to formulate strategic insights to help support in-region teams achieve their revenue goals. The role is accountable for understanding the nuance of data that supports the full breadth of the Cox Media product portfolio, digital and linear. It is viewed as well versed on local market research, the industry and the competitive landscape. The role works across geographies / DMAs and collaboratively with peers in a center of excellence. The role will be a go-to partner in responding to ad-hoc research requests from leadership and sellers and in recommending the right research approach to address internal or external needs. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: General duties include: Acts as an expert in all Cox Media research resources, able to compile and accurately represent data from all available sources supporting both the linear and digital portfolio (e.g., Vivvix, Nielsen/ComScore, etc.) Gathers, synthesizes, and analyzes data, forming data driven insights and recommendations, assembled into client facing deliverable. Prepares and presents research data, sharing information such competitive insights, industry opportunities and marketplace trends. Primary areas of research responsibilities: Provide competitive media spend information via Vivvix, Media Monitors, etc. Assist in the development of market share and spending analysis. Develop proficiency in using set-top box data to help inform Client schedule recommendations. Effectively use Polk data to provide Clients with additional market intelligence or entice advertisers by demonstrating their sales opportunity Ensure accuracy of market coverage maps and Universe Estimates (UEs). Support templatized TV Attribution data sharing, as necessary for the appropriate clients Provide trends of behavior around specific media types (e.g., viewership estimates for all premium opportunities) that is actionable in the sales process Access data that supports digital media buys like Ad Words, Google Analytics, Digital Audits, etc. and provide for analysis for top tier customers Other accountabilities include: Proactively contributing to actionable ways to use research insights to solve client problems or advance our ability to capture revenue or wallet share. Partnering with key stakeholder teams as a SME in linear insights tools (e.g., Strata) as support is needed. Collaboration with research vendors to best represent the needs and interests of Cox Media. Fulfill posting requests for agency or other advertisers. Gather first-party data from CCI and provide to third-party vendors who accredit the information. Translate the result of that accreditation process back to our tools and systems as US HH estimates that are used in the planning and buying of linear television. Responsible for posting TV ad campaigns, ensuring accuracy and alignment with campaign objectives. QUALIFICATIONS AND EXPERIENCE: Minimum Bachelor's degree and 2+ years experience in Media Research. The right candidate could also have a different combination MS + up to 2 yrs experience in media research: or 6 yrs experience in media research Proficiency in qualitative and quantitative research and development of ad sales positioning using datasets Expert in data aggregation / Microsoft Excel formulas and PivotTables Preferred Comscore TVE/SVE experience preferred Nielsen Local Market experience preferred Demonstrated robust experience in, and understanding of, digital media, marketing, data and insights, measurement and consumer behavior. USD 59,600.00 - 89,400.00 per year Compensation: Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
01/25/2025
Full time
JOB SUMMARY: The Centralized Research Support role is a critical team member in providing data that aides in identifying trends, pain points, unmet needs, and potential opportunities in the markets we serve. This role works in a dynamic environment with other researchers to pull, analyze and communicate complex and robust data with concise story-telling and visualization. Utilizing first and third party B2B data and leveraging desk research, this role pulls and reports on digital, industry, marketplace, consumer, and viewership data to formulate strategic insights to help support in-region teams achieve their revenue goals. The role is accountable for understanding the nuance of data that supports the full breadth of the Cox Media product portfolio, digital and linear. It is viewed as well versed on local market research, the industry and the competitive landscape. The role works across geographies / DMAs and collaboratively with peers in a center of excellence. The role will be a go-to partner in responding to ad-hoc research requests from leadership and sellers and in recommending the right research approach to address internal or external needs. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: General duties include: Acts as an expert in all Cox Media research resources, able to compile and accurately represent data from all available sources supporting both the linear and digital portfolio (e.g., Vivvix, Nielsen/ComScore, etc.) Gathers, synthesizes, and analyzes data, forming data driven insights and recommendations, assembled into client facing deliverable. Prepares and presents research data, sharing information such competitive insights, industry opportunities and marketplace trends. Primary areas of research responsibilities: Provide competitive media spend information via Vivvix, Media Monitors, etc. Assist in the development of market share and spending analysis. Develop proficiency in using set-top box data to help inform Client schedule recommendations. Effectively use Polk data to provide Clients with additional market intelligence or entice advertisers by demonstrating their sales opportunity Ensure accuracy of market coverage maps and Universe Estimates (UEs). Support templatized TV Attribution data sharing, as necessary for the appropriate clients Provide trends of behavior around specific media types (e.g., viewership estimates for all premium opportunities) that is actionable in the sales process Access data that supports digital media buys like Ad Words, Google Analytics, Digital Audits, etc. and provide for analysis for top tier customers Other accountabilities include: Proactively contributing to actionable ways to use research insights to solve client problems or advance our ability to capture revenue or wallet share. Partnering with key stakeholder teams as a SME in linear insights tools (e.g., Strata) as support is needed. Collaboration with research vendors to best represent the needs and interests of Cox Media. Fulfill posting requests for agency or other advertisers. Gather first-party data from CCI and provide to third-party vendors who accredit the information. Translate the result of that accreditation process back to our tools and systems as US HH estimates that are used in the planning and buying of linear television. Responsible for posting TV ad campaigns, ensuring accuracy and alignment with campaign objectives. QUALIFICATIONS AND EXPERIENCE: Minimum Bachelor's degree and 2+ years experience in Media Research. The right candidate could also have a different combination MS + up to 2 yrs experience in media research: or 6 yrs experience in media research Proficiency in qualitative and quantitative research and development of ad sales positioning using datasets Expert in data aggregation / Microsoft Excel formulas and PivotTables Preferred Comscore TVE/SVE experience preferred Nielsen Local Market experience preferred Demonstrated robust experience in, and understanding of, digital media, marketing, data and insights, measurement and consumer behavior. USD 59,600.00 - 89,400.00 per year Compensation: Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
The Everyday Health Consumer Group is seeking an experienced and motivated Senior Revenue Manager with a strong background in financial planning and analysis, ideally within digital media, subscriptions, and e-commerce. The ideal candidate has 5+ years of experience in revenue management and a deep understanding of digital media revenue streams, account analysis, and financial forecasting. This role will report to the VP of FP&A and is instrumental in analyzing, optimizing, and reporting revenue streams across our entire portfolio of consumer-facing brands. This position will drive strategic decision-making to maximize revenue growth. Key Responsibilities: Revenue Analysis & Forecasting Develop and maintain detailed revenue forecasts for all consumer business units (Direct Sales & E-Commerce) by analyzing historical data, market trends, and business insights. Aggregate revenue forecasts from various business units to create a consolidated, accurate forecast for management and reporting purposes. Monitor and report on revenue performance (weekly, monthly, quarterly, annual) against budgets and forecasts, identifying risks and growth opportunities. Oversee Direct Sales pipeline to ensure accurate reporting and support budget and forecasting analyses. Oversee Partnership Revenue pipeline and revenue actualization to ensure complete and accurate internal and external reporting. Revenue Management & Optimization Ensure timely and accurate revenue recognition for media and e-commerce revenue streams, partnering with accounting and adhering to relevant accounting standards and company policies. Implement and evaluate models and revenue management strategies to optimize pricing, inventory, and sales processes for e-commerce, subscription, and media sales. Analyze the effectiveness of pricing models and promotional strategies, providing recommendations to adjust as necessary to improve profitability. Data Analysis & Reporting Utilize advanced analytical tools and techniques (Excel, forecasting systems, GL) to derive actionable insights from complex data sets, ensuring accuracy and completeness of data. Prepare and present comprehensive revenue and margin reports for stakeholders and senior management on a regular basis. Conduct ad-hoc analyses to support key business decisions and strategic initiatives, offering financial insights and recommendations that drive business success. Process Improvement Identify opportunities for improvement in revenue management processes, systems, and reporting tools across all business units and revenue streams. Work closely with finance and operations teams to streamline data collection, analysis, and reporting workflows to enhance efficiency. Qualifications: Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Minimum of 5 years in revenue management, financial planning, and analysis, preferably within the media industry. Strong understanding of digital media revenue models, including advertising, subscriptions, and licensing. Advanced financial modeling, forecasting, and data analysis skills. Expertise in Excel and proficiency with financial software (e.g., ERP systems, BI tools). Exceptional analytical, problem-solving, and communication skills. Ability to collaborate effectively in a fast-paced environment and manage multiple priorities. Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.
01/25/2025
Full time
The Everyday Health Consumer Group is seeking an experienced and motivated Senior Revenue Manager with a strong background in financial planning and analysis, ideally within digital media, subscriptions, and e-commerce. The ideal candidate has 5+ years of experience in revenue management and a deep understanding of digital media revenue streams, account analysis, and financial forecasting. This role will report to the VP of FP&A and is instrumental in analyzing, optimizing, and reporting revenue streams across our entire portfolio of consumer-facing brands. This position will drive strategic decision-making to maximize revenue growth. Key Responsibilities: Revenue Analysis & Forecasting Develop and maintain detailed revenue forecasts for all consumer business units (Direct Sales & E-Commerce) by analyzing historical data, market trends, and business insights. Aggregate revenue forecasts from various business units to create a consolidated, accurate forecast for management and reporting purposes. Monitor and report on revenue performance (weekly, monthly, quarterly, annual) against budgets and forecasts, identifying risks and growth opportunities. Oversee Direct Sales pipeline to ensure accurate reporting and support budget and forecasting analyses. Oversee Partnership Revenue pipeline and revenue actualization to ensure complete and accurate internal and external reporting. Revenue Management & Optimization Ensure timely and accurate revenue recognition for media and e-commerce revenue streams, partnering with accounting and adhering to relevant accounting standards and company policies. Implement and evaluate models and revenue management strategies to optimize pricing, inventory, and sales processes for e-commerce, subscription, and media sales. Analyze the effectiveness of pricing models and promotional strategies, providing recommendations to adjust as necessary to improve profitability. Data Analysis & Reporting Utilize advanced analytical tools and techniques (Excel, forecasting systems, GL) to derive actionable insights from complex data sets, ensuring accuracy and completeness of data. Prepare and present comprehensive revenue and margin reports for stakeholders and senior management on a regular basis. Conduct ad-hoc analyses to support key business decisions and strategic initiatives, offering financial insights and recommendations that drive business success. Process Improvement Identify opportunities for improvement in revenue management processes, systems, and reporting tools across all business units and revenue streams. Work closely with finance and operations teams to streamline data collection, analysis, and reporting workflows to enhance efficiency. Qualifications: Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Minimum of 5 years in revenue management, financial planning, and analysis, preferably within the media industry. Strong understanding of digital media revenue models, including advertising, subscriptions, and licensing. Advanced financial modeling, forecasting, and data analysis skills. Expertise in Excel and proficiency with financial software (e.g., ERP systems, BI tools). Exceptional analytical, problem-solving, and communication skills. Ability to collaborate effectively in a fast-paced environment and manage multiple priorities. Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.
JOB SUMMARY: The Centralized Research Support role is a critical team member in providing data that aides in identifying trends, pain points, unmet needs, and potential opportunities in the markets we serve. This role works in a dynamic environment with other researchers to pull, analyze and communicate complex and robust data with concise story-telling and visualization. Utilizing first and third party B2B data and leveraging desk research, this role pulls and reports on digital, industry, marketplace, consumer, and viewership data to formulate strategic insights to help support in-region teams achieve their revenue goals. The role is accountable for understanding the nuance of data that supports the full breadth of the Cox Media product portfolio, digital and linear. It is viewed as well versed on local market research, the industry and the competitive landscape. The role works across geographies / DMAs and collaboratively with peers in a center of excellence. The role will be a go-to partner in responding to ad-hoc research requests from leadership and sellers and in recommending the right research approach to address internal or external needs. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: General duties include: Acts as an expert in all Cox Media research resources, able to compile and accurately represent data from all available sources supporting both the linear and digital portfolio (e.g., Vivvix, Nielsen/ComScore, etc.) Gathers, synthesizes, and analyzes data, forming data driven insights and recommendations, assembled into client facing deliverable. Prepares and presents research data, sharing information such competitive insights, industry opportunities and marketplace trends. Primary areas of research responsibilities: Provide competitive media spend information via Vivvix, Media Monitors, etc. Assist in the development of market share and spending analysis. Develop proficiency in using set-top box data to help inform Client schedule recommendations. Effectively use Polk data to provide Clients with additional market intelligence or entice advertisers by demonstrating their sales opportunity Ensure accuracy of market coverage maps and Universe Estimates (UEs). Support templatized TV Attribution data sharing, as necessary for the appropriate clients Provide trends of behavior around specific media types (e.g., viewership estimates for all premium opportunities) that is actionable in the sales process Access data that supports digital media buys like Ad Words, Google Analytics, Digital Audits, etc. and provide for analysis for top tier customers Other accountabilities include: Proactively contributing to actionable ways to use research insights to solve client problems or advance our ability to capture revenue or wallet share. Partnering with key stakeholder teams as a SME in linear insights tools (e.g., Strata) as support is needed. Collaboration with research vendors to best represent the needs and interests of Cox Media. Fulfill posting requests for agency or other advertisers. Gather first-party data from CCI and provide to third-party vendors who accredit the information. Translate the result of that accreditation process back to our tools and systems as US HH estimates that are used in the planning and buying of linear television. Responsible for posting TV ad campaigns, ensuring accuracy and alignment with campaign objectives. QUALIFICATIONS AND EXPERIENCE: Minimum Bachelor's degree and 2+ years experience in Media Research. The right candidate could also have a different combination MS + up to 2 yrs experience in media research: or 6 yrs experience in media research Proficiency in qualitative and quantitative research and development of ad sales positioning using datasets Expert in data aggregation / Microsoft Excel formulas and PivotTables Preferred Comscore TVE/SVE experience preferred Nielsen Local Market experience preferred Demonstrated robust experience in, and understanding of, digital media, marketing, data and insights, measurement and consumer behavior. USD 59,600.00 - 89,400.00 per year Compensation: Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
01/25/2025
Full time
JOB SUMMARY: The Centralized Research Support role is a critical team member in providing data that aides in identifying trends, pain points, unmet needs, and potential opportunities in the markets we serve. This role works in a dynamic environment with other researchers to pull, analyze and communicate complex and robust data with concise story-telling and visualization. Utilizing first and third party B2B data and leveraging desk research, this role pulls and reports on digital, industry, marketplace, consumer, and viewership data to formulate strategic insights to help support in-region teams achieve their revenue goals. The role is accountable for understanding the nuance of data that supports the full breadth of the Cox Media product portfolio, digital and linear. It is viewed as well versed on local market research, the industry and the competitive landscape. The role works across geographies / DMAs and collaboratively with peers in a center of excellence. The role will be a go-to partner in responding to ad-hoc research requests from leadership and sellers and in recommending the right research approach to address internal or external needs. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: General duties include: Acts as an expert in all Cox Media research resources, able to compile and accurately represent data from all available sources supporting both the linear and digital portfolio (e.g., Vivvix, Nielsen/ComScore, etc.) Gathers, synthesizes, and analyzes data, forming data driven insights and recommendations, assembled into client facing deliverable. Prepares and presents research data, sharing information such competitive insights, industry opportunities and marketplace trends. Primary areas of research responsibilities: Provide competitive media spend information via Vivvix, Media Monitors, etc. Assist in the development of market share and spending analysis. Develop proficiency in using set-top box data to help inform Client schedule recommendations. Effectively use Polk data to provide Clients with additional market intelligence or entice advertisers by demonstrating their sales opportunity Ensure accuracy of market coverage maps and Universe Estimates (UEs). Support templatized TV Attribution data sharing, as necessary for the appropriate clients Provide trends of behavior around specific media types (e.g., viewership estimates for all premium opportunities) that is actionable in the sales process Access data that supports digital media buys like Ad Words, Google Analytics, Digital Audits, etc. and provide for analysis for top tier customers Other accountabilities include: Proactively contributing to actionable ways to use research insights to solve client problems or advance our ability to capture revenue or wallet share. Partnering with key stakeholder teams as a SME in linear insights tools (e.g., Strata) as support is needed. Collaboration with research vendors to best represent the needs and interests of Cox Media. Fulfill posting requests for agency or other advertisers. Gather first-party data from CCI and provide to third-party vendors who accredit the information. Translate the result of that accreditation process back to our tools and systems as US HH estimates that are used in the planning and buying of linear television. Responsible for posting TV ad campaigns, ensuring accuracy and alignment with campaign objectives. QUALIFICATIONS AND EXPERIENCE: Minimum Bachelor's degree and 2+ years experience in Media Research. The right candidate could also have a different combination MS + up to 2 yrs experience in media research: or 6 yrs experience in media research Proficiency in qualitative and quantitative research and development of ad sales positioning using datasets Expert in data aggregation / Microsoft Excel formulas and PivotTables Preferred Comscore TVE/SVE experience preferred Nielsen Local Market experience preferred Demonstrated robust experience in, and understanding of, digital media, marketing, data and insights, measurement and consumer behavior. USD 59,600.00 - 89,400.00 per year Compensation: Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
The AVP, Deposit Operations Manager is responsible for administering and supporting all Deposit Operations, Digital Banking, and Cash Management products and services offered by the bank. This includes, but is not limited to, merchant remote deposit, online ACH and Wire origination services, and Online Account opening. This position will also have direct supervision of the Customer Care Center Manager. The Manager will also be responsible for maintenance, upgrade, or implementation of products and services offered through the Deposit Operations department, all aspects of servicing deposit accounts and related services, including management report preparation, responding to auditors, and assuring quality support to bank staff and customers through continued staff training. This role will develop and oversee department workflow to ensure efficient and accurate servicing of all deposit products and related services and will perform more complex tasks related to deposit operations. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Monitors customer service levels, assisting Customer Care staff to ensure customers are supported and problems are resolved. Solves problems internally and externally, as needed upon escalation of issues. Maintains a positive image for Bluestone while ensuring efficient and effective departmental operations. Establishes/modifies policies and procedures to ensure efficient and productive operations, training staff as necessary. Provides guidance and leadership to the Customer Care Center Manager ensuring that telephone customer service is provided efficiently, correctly, in accordance with service standards and in accordance with all applicable fraud prevention and compliance requirements. Through oversight of the Deposit Operations department, responsible for ensuring all aspects of department activities are processed timely, accurately, in accordance with applicable regulations, efficiently, and with an eye toward identifying fraud. These activities include EFT/deposit and alternative delivery channels including ATM/debit card production/repair, CIS/householding, internet banking, bill payment, mobile banking, telephone banking, mobile deposit and, ACH origination and receipt, wire transfers, and retirement accounts. Responsible for all areas of item processing, overdraft processing, and exception processing relating to check and electronic payment transactions and cash letter research. In addition, responsible for ongoing certificate of deposit maturity processing, interest rate maintenance. Serves as a knowledge resource for the IT department, providing bank-wide administration for user access and entitlements in the FIS IBS core and related applications and other related activities. Responsible for IRS reporting and end of year processing relating to deposit products, including IRA reporting. Responsible for overall management of dormancy/abandoned property processing and related problem resolution as needed. Maintains a deep understanding of our products and core processing system ensuring that our core system parameters are properly maintained. This includes the maintenance of interest rates/plans/account types, etc. as needed. Assumes a leadership role in working with the Bank's security officer in investigation, research, records production, and account maintenance associated with fraud related issues. Identifies and assists in management of all operational, financial, reputation, regulatory, and all other risks within the department. Works closely with the bank's core processer to understand system capabilities and to address ongoing issues and problems as needed by contacting the appropriate support area, following up on outstanding issues, bringing unresolved issues to the attention of management, while maintaining responsibility for seeing issues through to resolution. Supports the Deposit Operations Officer with implementation of new products and services, including testing, risk assessment, and rollout. Assists bank staff with understanding and using them. Assists the Deposit Operations Officer with the bank's legal summonses and subpoenas. Performs the research needed to produce the records requested. Coordinates research activities with the attorney who has made the request, when a large amount of research is required. In conjunction with the Deposit Operations Officer, develops and maintains the department's business continuity plan and all testing activities. Prepares the IOLTA remittance on a quarterly basis to Mass. IOLTA Committee. Sets up new IOTLA accounts in Account Analysis System. Works closely with Retail Banking and Customer Care Center to assist with overall branch processing and problem resolution. Keeps Retail and Customer Care staff informed of core system related issues and changes as needed. Provides back-up support to the department, branches, other departments, and examiners in the absence of the Deposit Operations Officer. Writes department procedures, completing updates and modifications as needed. Maintains a thorough understanding of the FIS deposit operations systems; including IBS Insight, Sales Management, CMSe, CeB, BeB, Mobile Banking, Zelle, FCM and Image Centre. Instructs new users in these applications. Attends meeting, seminars and educational programs pertaining to all aspects of deposit operations and other job responsibilities. Provides prompt and courteous service to both internal and external customers. Assists with ongoing audit requests. Assumes additional project assignments and other responsibilities as Bank needs are identified. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Affirmative Action/EEO Statement An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Associate's Degree in Business Management, Accounting, or a related field preferred. High School Diploma required. Five or more years of progressively responsible bank Deposit Operations or Retail Banking leadership experience, including strong working knowledge of business deposit products, cash management services, merchant remote deposit services, ACH and wire services, data processing and other related services. Bank Deposit Operations experience is strongly preferred. Customer Care or Call Center experience is also preferred, but not required. Three or more years of progressively responsible experience managing and leading others. Experience with legal issues associated with deposit account and operations functions is strongly preferred. Thorough knowledge of bank products, policies and procedures, inclusive of specialized commercial services such as cash management services, merchant capture and ACH origination. Experience and/or understanding of managing a core system and other outsourced service vendors with respect to assigned areas of responsibility. Experience with respect to all aspects of payment services, item processing, statement rendering, etc. Experience and thorough knowledge of logical access controls, particularly with respect to Core Service entitlements preferred. Demonstrated ability to solve problems effectively. Proven effective oral and written skills. Excellent verbal communication, technical writing skills, and presentation skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics. Proficient word processing and spreadsheet skills that include Microsoft Office (Excel, PowerPoint, Word, and Outlook), online meeting and remote access software, and the ability to learn other software applications. Excellent verbal and written communication skills, customer relations and management skills, and sound decision-making skills are required. PI7b4020fa8b57-1440
01/25/2025
Full time
The AVP, Deposit Operations Manager is responsible for administering and supporting all Deposit Operations, Digital Banking, and Cash Management products and services offered by the bank. This includes, but is not limited to, merchant remote deposit, online ACH and Wire origination services, and Online Account opening. This position will also have direct supervision of the Customer Care Center Manager. The Manager will also be responsible for maintenance, upgrade, or implementation of products and services offered through the Deposit Operations department, all aspects of servicing deposit accounts and related services, including management report preparation, responding to auditors, and assuring quality support to bank staff and customers through continued staff training. This role will develop and oversee department workflow to ensure efficient and accurate servicing of all deposit products and related services and will perform more complex tasks related to deposit operations. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Monitors customer service levels, assisting Customer Care staff to ensure customers are supported and problems are resolved. Solves problems internally and externally, as needed upon escalation of issues. Maintains a positive image for Bluestone while ensuring efficient and effective departmental operations. Establishes/modifies policies and procedures to ensure efficient and productive operations, training staff as necessary. Provides guidance and leadership to the Customer Care Center Manager ensuring that telephone customer service is provided efficiently, correctly, in accordance with service standards and in accordance with all applicable fraud prevention and compliance requirements. Through oversight of the Deposit Operations department, responsible for ensuring all aspects of department activities are processed timely, accurately, in accordance with applicable regulations, efficiently, and with an eye toward identifying fraud. These activities include EFT/deposit and alternative delivery channels including ATM/debit card production/repair, CIS/householding, internet banking, bill payment, mobile banking, telephone banking, mobile deposit and, ACH origination and receipt, wire transfers, and retirement accounts. Responsible for all areas of item processing, overdraft processing, and exception processing relating to check and electronic payment transactions and cash letter research. In addition, responsible for ongoing certificate of deposit maturity processing, interest rate maintenance. Serves as a knowledge resource for the IT department, providing bank-wide administration for user access and entitlements in the FIS IBS core and related applications and other related activities. Responsible for IRS reporting and end of year processing relating to deposit products, including IRA reporting. Responsible for overall management of dormancy/abandoned property processing and related problem resolution as needed. Maintains a deep understanding of our products and core processing system ensuring that our core system parameters are properly maintained. This includes the maintenance of interest rates/plans/account types, etc. as needed. Assumes a leadership role in working with the Bank's security officer in investigation, research, records production, and account maintenance associated with fraud related issues. Identifies and assists in management of all operational, financial, reputation, regulatory, and all other risks within the department. Works closely with the bank's core processer to understand system capabilities and to address ongoing issues and problems as needed by contacting the appropriate support area, following up on outstanding issues, bringing unresolved issues to the attention of management, while maintaining responsibility for seeing issues through to resolution. Supports the Deposit Operations Officer with implementation of new products and services, including testing, risk assessment, and rollout. Assists bank staff with understanding and using them. Assists the Deposit Operations Officer with the bank's legal summonses and subpoenas. Performs the research needed to produce the records requested. Coordinates research activities with the attorney who has made the request, when a large amount of research is required. In conjunction with the Deposit Operations Officer, develops and maintains the department's business continuity plan and all testing activities. Prepares the IOLTA remittance on a quarterly basis to Mass. IOLTA Committee. Sets up new IOTLA accounts in Account Analysis System. Works closely with Retail Banking and Customer Care Center to assist with overall branch processing and problem resolution. Keeps Retail and Customer Care staff informed of core system related issues and changes as needed. Provides back-up support to the department, branches, other departments, and examiners in the absence of the Deposit Operations Officer. Writes department procedures, completing updates and modifications as needed. Maintains a thorough understanding of the FIS deposit operations systems; including IBS Insight, Sales Management, CMSe, CeB, BeB, Mobile Banking, Zelle, FCM and Image Centre. Instructs new users in these applications. Attends meeting, seminars and educational programs pertaining to all aspects of deposit operations and other job responsibilities. Provides prompt and courteous service to both internal and external customers. Assists with ongoing audit requests. Assumes additional project assignments and other responsibilities as Bank needs are identified. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Affirmative Action/EEO Statement An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Associate's Degree in Business Management, Accounting, or a related field preferred. High School Diploma required. Five or more years of progressively responsible bank Deposit Operations or Retail Banking leadership experience, including strong working knowledge of business deposit products, cash management services, merchant remote deposit services, ACH and wire services, data processing and other related services. Bank Deposit Operations experience is strongly preferred. Customer Care or Call Center experience is also preferred, but not required. Three or more years of progressively responsible experience managing and leading others. Experience with legal issues associated with deposit account and operations functions is strongly preferred. Thorough knowledge of bank products, policies and procedures, inclusive of specialized commercial services such as cash management services, merchant capture and ACH origination. Experience and/or understanding of managing a core system and other outsourced service vendors with respect to assigned areas of responsibility. Experience with respect to all aspects of payment services, item processing, statement rendering, etc. Experience and thorough knowledge of logical access controls, particularly with respect to Core Service entitlements preferred. Demonstrated ability to solve problems effectively. Proven effective oral and written skills. Excellent verbal communication, technical writing skills, and presentation skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics. Proficient word processing and spreadsheet skills that include Microsoft Office (Excel, PowerPoint, Word, and Outlook), online meeting and remote access software, and the ability to learn other software applications. Excellent verbal and written communication skills, customer relations and management skills, and sound decision-making skills are required. PI7b4020fa8b57-1440
The Company Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our team's extensive knowledge, experience, and dedication have earned us the reputation as a trusted industry leader. To help us achieve this, we surround ourselves with creative and empowered team members who exemplify our core values of customer focus, quality, continuous learning, commitment, and collaboration. Stenograph offers the most advanced stenographic machines and computer-aided transcription software for the unique technology needs required by court reporters and captioners. In addition, Stenograph's custom-built automatic speech recognition technology and productivity solutions are designed to benefit all stakeholders of the deposition and legal industry, including digital reporters, transcriptionists, and agencies. We are uniquely positioned as the only provider of a complete end-to-end integrated solution, providing our customers with tools and solutions to capture and produce an accurate verbatim transcript. Our team also provides training materials and professional development courses, that provide our customers with the tools and expertise needed to thrive in the fast-paced industry. Stenograph's support, commitment, and advocacy have solidified our position as a respected industry leader. Stenograph is owned by The Heico Companies, LLC, and is a certified Woman-owned Business Enterprise (WBE). For over 40 years, The Heico Companies has delivered sustainability to their businesses while maintaining their entrepreneurial spirit. They now have over 9,000 employees and over 78 operating companies on 5 continents and generate more than $3.3 billion dollars in revenue. The Heico Companies believe that great, game-changing ideas can come from anyone, anywhere in our organization. The Position The Customer Care Representative is responsible for ensuring quality, friendly, and prompt resolutions to maintain a high level of customer satisfaction. S/he will satisfy external and internal customer concerns by processing orders, collecting payments, clarifying information, correcting billing issues, and tracking shipments using resources within all internal departments and external sources while appropriately documenting in Stenograph databases. The position reports to the Sr. Customer Care Manager and receives inbound Customer Service and Operator calls. Job Description Primary Responsibilities Respond to internal and external customer concerns received via call center, writing, email, social media, etc. regarding order status, quality of product, billing issues, and company policies. Document all activities, conversations, and commitments regarding customers in Navision. Operator duties include routing incoming calls to the appropriate party. Minimize length of calls while efficiently providing quality and friendly service and effectively contributing to telephone coverage for external and internal customers. Process/Audit orders and contracts entered on the Stenograph website and internally. Maintain corporate database(s) with updated information. Ability to understand and interpret customer scenarios, how they impact the database, and how to resolve effectively to best serve the customer and Stenograph. Administrative support for the District Sales Managers'. Financial and Operational Tasks Assist customers by tracking and rerouting shipments through Federal Express, approve returns and issue authorization numbers to customers, assist customers with replacement product(s), identify patterns of frequent returns and replacements. Issue price adjustments and refunds. Understanding of company policy and the ability to communicate to internal and external customers. Database maintenance and corrections. Process credit cards and checks. Enforce past-due and collections policies. Apply payments, manage account reconciliations, and collection follow-up. Team Management Work collaboratively with their direct peers as well as with departments throughout the company. Contribute to team's success by communicating information verbally, electronically, and through database documentation. Ability to manage time and the urgency of priorities within their job responsibilities which may be variable depending on the time of day and time of month. Qualifications High school graduate or equivalent with at least three years of related experience. A knowledge of general office practices and procedures, good writing and problem-solving skills. Ability to communicate effectively verbally, and the capability to make basic decisions according to established policy. Working knowledge of Microsoft Windows operating system and a thorough knowledge of word processing and spreadsheet software, specifically Microsoft Office Applications. Experience with ERP and CRM applications. Be available to perform these duties within the company's defined business hours for customer service, 8 AM to 4:30 PM CST, working in-office in Downers Grove, IL. Hybrid work schedule, work from home Monday and Friday. In office Tuesday, Wednesday and Thursday. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Hourly Wage: $19.00 per hour Upon joining Stenograph, you will have access to multiple Medical and Dental options. Vision, Health Savings Account (HSA), Dependent Care FSA, Healthcare FSA, Voluntary Benefit Plans, 401(k), and Paid Time Off (PTO). Our benefit options start after 60 days of employment. EOE M/F/D/V
01/25/2025
Full time
The Company Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our team's extensive knowledge, experience, and dedication have earned us the reputation as a trusted industry leader. To help us achieve this, we surround ourselves with creative and empowered team members who exemplify our core values of customer focus, quality, continuous learning, commitment, and collaboration. Stenograph offers the most advanced stenographic machines and computer-aided transcription software for the unique technology needs required by court reporters and captioners. In addition, Stenograph's custom-built automatic speech recognition technology and productivity solutions are designed to benefit all stakeholders of the deposition and legal industry, including digital reporters, transcriptionists, and agencies. We are uniquely positioned as the only provider of a complete end-to-end integrated solution, providing our customers with tools and solutions to capture and produce an accurate verbatim transcript. Our team also provides training materials and professional development courses, that provide our customers with the tools and expertise needed to thrive in the fast-paced industry. Stenograph's support, commitment, and advocacy have solidified our position as a respected industry leader. Stenograph is owned by The Heico Companies, LLC, and is a certified Woman-owned Business Enterprise (WBE). For over 40 years, The Heico Companies has delivered sustainability to their businesses while maintaining their entrepreneurial spirit. They now have over 9,000 employees and over 78 operating companies on 5 continents and generate more than $3.3 billion dollars in revenue. The Heico Companies believe that great, game-changing ideas can come from anyone, anywhere in our organization. The Position The Customer Care Representative is responsible for ensuring quality, friendly, and prompt resolutions to maintain a high level of customer satisfaction. S/he will satisfy external and internal customer concerns by processing orders, collecting payments, clarifying information, correcting billing issues, and tracking shipments using resources within all internal departments and external sources while appropriately documenting in Stenograph databases. The position reports to the Sr. Customer Care Manager and receives inbound Customer Service and Operator calls. Job Description Primary Responsibilities Respond to internal and external customer concerns received via call center, writing, email, social media, etc. regarding order status, quality of product, billing issues, and company policies. Document all activities, conversations, and commitments regarding customers in Navision. Operator duties include routing incoming calls to the appropriate party. Minimize length of calls while efficiently providing quality and friendly service and effectively contributing to telephone coverage for external and internal customers. Process/Audit orders and contracts entered on the Stenograph website and internally. Maintain corporate database(s) with updated information. Ability to understand and interpret customer scenarios, how they impact the database, and how to resolve effectively to best serve the customer and Stenograph. Administrative support for the District Sales Managers'. Financial and Operational Tasks Assist customers by tracking and rerouting shipments through Federal Express, approve returns and issue authorization numbers to customers, assist customers with replacement product(s), identify patterns of frequent returns and replacements. Issue price adjustments and refunds. Understanding of company policy and the ability to communicate to internal and external customers. Database maintenance and corrections. Process credit cards and checks. Enforce past-due and collections policies. Apply payments, manage account reconciliations, and collection follow-up. Team Management Work collaboratively with their direct peers as well as with departments throughout the company. Contribute to team's success by communicating information verbally, electronically, and through database documentation. Ability to manage time and the urgency of priorities within their job responsibilities which may be variable depending on the time of day and time of month. Qualifications High school graduate or equivalent with at least three years of related experience. A knowledge of general office practices and procedures, good writing and problem-solving skills. Ability to communicate effectively verbally, and the capability to make basic decisions according to established policy. Working knowledge of Microsoft Windows operating system and a thorough knowledge of word processing and spreadsheet software, specifically Microsoft Office Applications. Experience with ERP and CRM applications. Be available to perform these duties within the company's defined business hours for customer service, 8 AM to 4:30 PM CST, working in-office in Downers Grove, IL. Hybrid work schedule, work from home Monday and Friday. In office Tuesday, Wednesday and Thursday. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Hourly Wage: $19.00 per hour Upon joining Stenograph, you will have access to multiple Medical and Dental options. Vision, Health Savings Account (HSA), Dependent Care FSA, Healthcare FSA, Voluntary Benefit Plans, 401(k), and Paid Time Off (PTO). Our benefit options start after 60 days of employment. EOE M/F/D/V
Randstad, the world's leading talent company, is hiring Staffing Managers to sell our services and recruit candidates for placement with our clients. Did you catch that? We find opportunities to help people thrive and provide for their families. It is a big job! Our Staffing Managers use their technology, personality, and curiosity along with virtual, social, and verbal communication skills to make things happen. We sell work solutions. What does that mean? We help companies find the best talent for their organizations, impacting their productivity and profitability. We also help people thrive by assisting in finding their way to the right employers. If you want to learn how to have a major impact on the careers of others, then come talk to us. We are investing! What you get to do: Effectively sell and recruit through modern media connections Identify prospects in need of Randstad's workforce services & solutions Build strong relationships with hiring managers Create partnerships through various channels of communication with key decision-makers Execute the activities that will gain results (lots of calls, virtual, and on-site client meetings) Listen to diagnose the workforce gaps that are limiting a client's potential Negotiate pricing to ensure maximum return on quality solutions Effectively source, recruit, interview, and select candidates Coach and retain talent Market talent to make certain they land the right job Use a combination of approaches that require exceptional documentation Offer innovative and creative employment solutions Provide services that consistently delight our clients and talent What you need to bring: Bachelor's degree and/or 1-3 years of professional sales experience Strong history of being the best at whatever you have done in the past Technically competency Ability to connect with others Track record of delivering results in a metrics-driven environment Experience and quick adaptability utilizing digital tools and Google Suite applications Ability to thrive in a hybrid work model Passion for results, resilience, self-confidence, and the desire to do an exceptional job Possess a natural curiosity and relentless determination to make things happen - you like to WIN! Proficiency using Google mail, calendaring and shared drives This job posting is open for 4 weeks. PandoLogic. Category:Marketing & Biz Dev,
01/25/2025
Full time
Randstad, the world's leading talent company, is hiring Staffing Managers to sell our services and recruit candidates for placement with our clients. Did you catch that? We find opportunities to help people thrive and provide for their families. It is a big job! Our Staffing Managers use their technology, personality, and curiosity along with virtual, social, and verbal communication skills to make things happen. We sell work solutions. What does that mean? We help companies find the best talent for their organizations, impacting their productivity and profitability. We also help people thrive by assisting in finding their way to the right employers. If you want to learn how to have a major impact on the careers of others, then come talk to us. We are investing! What you get to do: Effectively sell and recruit through modern media connections Identify prospects in need of Randstad's workforce services & solutions Build strong relationships with hiring managers Create partnerships through various channels of communication with key decision-makers Execute the activities that will gain results (lots of calls, virtual, and on-site client meetings) Listen to diagnose the workforce gaps that are limiting a client's potential Negotiate pricing to ensure maximum return on quality solutions Effectively source, recruit, interview, and select candidates Coach and retain talent Market talent to make certain they land the right job Use a combination of approaches that require exceptional documentation Offer innovative and creative employment solutions Provide services that consistently delight our clients and talent What you need to bring: Bachelor's degree and/or 1-3 years of professional sales experience Strong history of being the best at whatever you have done in the past Technically competency Ability to connect with others Track record of delivering results in a metrics-driven environment Experience and quick adaptability utilizing digital tools and Google Suite applications Ability to thrive in a hybrid work model Passion for results, resilience, self-confidence, and the desire to do an exceptional job Possess a natural curiosity and relentless determination to make things happen - you like to WIN! Proficiency using Google mail, calendaring and shared drives This job posting is open for 4 weeks. PandoLogic. Category:Marketing & Biz Dev,
Randstad, the world's leading talent company, is hiring Staffing Managers to sell our services and recruit candidates for placement with our clients. Did you catch that? We find opportunities to help people thrive and provide for their families. It is a big job! Our Staffing Managers use their technology, personality, and curiosity along with virtual, social, and verbal communication skills to make things happen. We sell work solutions. What does that mean? We help companies find the best talent for their organizations, impacting their productivity and profitability. We also help people thrive by assisting in finding their way to the right employers. If you want to learn how to have a major impact on the careers of others, then come talk to us. We are investing! What you get to do: Effectively sell and recruit through modern media connections Identify prospects in need of Randstad's workforce services & solutions Build strong relationships with hiring managers Create partnerships through various channels of communication with key decision-makers Execute the activities that will gain results (lots of calls, virtual, and on-site client meetings) Listen to diagnose the workforce gaps that are limiting a client's potential Negotiate pricing to ensure maximum return on quality solutions Effectively source, recruit, interview, and select candidates Coach and retain talent Market talent to make certain they land the right job Use a combination of approaches that require exceptional documentation Offer innovative and creative employment solutions Provide services that consistently delight our clients and talent What you need to bring: Bachelor's degree and/or 1-3 years of professional sales experience Strong history of being the best at whatever you have done in the past Technically competency Ability to connect with others Track record of delivering results in a metrics-driven environment Experience and quick adaptability utilizing digital tools and Google Suite applications Ability to thrive in a hybrid work model Passion for results, resilience, self-confidence, and the desire to do an exceptional job Possess a natural curiosity and relentless determination to make things happen - you like to WIN! Proficiency using Google mail, calendaring and shared drives This job posting is open for 4 weeks. PandoLogic. Category:Marketing & Biz Dev,
01/25/2025
Full time
Randstad, the world's leading talent company, is hiring Staffing Managers to sell our services and recruit candidates for placement with our clients. Did you catch that? We find opportunities to help people thrive and provide for their families. It is a big job! Our Staffing Managers use their technology, personality, and curiosity along with virtual, social, and verbal communication skills to make things happen. We sell work solutions. What does that mean? We help companies find the best talent for their organizations, impacting their productivity and profitability. We also help people thrive by assisting in finding their way to the right employers. If you want to learn how to have a major impact on the careers of others, then come talk to us. We are investing! What you get to do: Effectively sell and recruit through modern media connections Identify prospects in need of Randstad's workforce services & solutions Build strong relationships with hiring managers Create partnerships through various channels of communication with key decision-makers Execute the activities that will gain results (lots of calls, virtual, and on-site client meetings) Listen to diagnose the workforce gaps that are limiting a client's potential Negotiate pricing to ensure maximum return on quality solutions Effectively source, recruit, interview, and select candidates Coach and retain talent Market talent to make certain they land the right job Use a combination of approaches that require exceptional documentation Offer innovative and creative employment solutions Provide services that consistently delight our clients and talent What you need to bring: Bachelor's degree and/or 1-3 years of professional sales experience Strong history of being the best at whatever you have done in the past Technically competency Ability to connect with others Track record of delivering results in a metrics-driven environment Experience and quick adaptability utilizing digital tools and Google Suite applications Ability to thrive in a hybrid work model Passion for results, resilience, self-confidence, and the desire to do an exceptional job Possess a natural curiosity and relentless determination to make things happen - you like to WIN! Proficiency using Google mail, calendaring and shared drives This job posting is open for 4 weeks. PandoLogic. Category:Marketing & Biz Dev,
JOB SUMMARY: The Centralized Research Support role is a critical team member in providing data that aides in identifying trends, pain points, unmet needs, and potential opportunities in the markets we serve. This role works in a dynamic environment with other researchers to pull, analyze and communicate complex and robust data with concise story-telling and visualization. Utilizing first and third party B2B data and leveraging desk research, this role pulls and reports on digital, industry, marketplace, consumer, and viewership data to formulate strategic insights to help support in-region teams achieve their revenue goals. The role is accountable for understanding the nuance of data that supports the full breadth of the Cox Media product portfolio, digital and linear. It is viewed as well versed on local market research, the industry and the competitive landscape. The role works across geographies / DMAs and collaboratively with peers in a center of excellence. The role will be a go-to partner in responding to ad-hoc research requests from leadership and sellers and in recommending the right research approach to address internal or external needs. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: General duties include: Acts as an expert in all Cox Media research resources, able to compile and accurately represent data from all available sources supporting both the linear and digital portfolio (e.g., Vivvix, Nielsen/ComScore, etc.) Gathers, synthesizes, and analyzes data, forming data driven insights and recommendations, assembled into client facing deliverable. Prepares and presents research data, sharing information such competitive insights, industry opportunities and marketplace trends. Primary areas of research responsibilities: Provide competitive media spend information via Vivvix, Media Monitors, etc. Assist in the development of market share and spending analysis. Develop proficiency in using set-top box data to help inform Client schedule recommendations. Effectively use Polk data to provide Clients with additional market intelligence or entice advertisers by demonstrating their sales opportunity Ensure accuracy of market coverage maps and Universe Estimates (UEs). Support templatized TV Attribution data sharing, as necessary for the appropriate clients Provide trends of behavior around specific media types (e.g., viewership estimates for all premium opportunities) that is actionable in the sales process Access data that supports digital media buys like Ad Words, Google Analytics, Digital Audits, etc. and provide for analysis for top tier customers Other accountabilities include: Proactively contributing to actionable ways to use research insights to solve client problems or advance our ability to capture revenue or wallet share. Partnering with key stakeholder teams as a SME in linear insights tools (e.g., Strata) as support is needed. Collaboration with research vendors to best represent the needs and interests of Cox Media. Fulfill posting requests for agency or other advertisers. Gather first-party data from CCI and provide to third-party vendors who accredit the information. Translate the result of that accreditation process back to our tools and systems as US HH estimates that are used in the planning and buying of linear television. Responsible for posting TV ad campaigns, ensuring accuracy and alignment with campaign objectives. QUALIFICATIONS AND EXPERIENCE: Minimum Bachelor's degree and 2+ years experience in Media Research. The right candidate could also have a different combination MS + up to 2 yrs experience in media research: or 6 yrs experience in media research Proficiency in qualitative and quantitative research and development of ad sales positioning using datasets Expert in data aggregation / Microsoft Excel formulas and PivotTables Preferred Comscore TVE/SVE experience preferred Nielsen Local Market experience preferred Demonstrated robust experience in, and understanding of, digital media, marketing, data and insights, measurement and consumer behavior. USD 59,600.00 - 89,400.00 per year Compensation: Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
01/25/2025
Full time
JOB SUMMARY: The Centralized Research Support role is a critical team member in providing data that aides in identifying trends, pain points, unmet needs, and potential opportunities in the markets we serve. This role works in a dynamic environment with other researchers to pull, analyze and communicate complex and robust data with concise story-telling and visualization. Utilizing first and third party B2B data and leveraging desk research, this role pulls and reports on digital, industry, marketplace, consumer, and viewership data to formulate strategic insights to help support in-region teams achieve their revenue goals. The role is accountable for understanding the nuance of data that supports the full breadth of the Cox Media product portfolio, digital and linear. It is viewed as well versed on local market research, the industry and the competitive landscape. The role works across geographies / DMAs and collaboratively with peers in a center of excellence. The role will be a go-to partner in responding to ad-hoc research requests from leadership and sellers and in recommending the right research approach to address internal or external needs. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: General duties include: Acts as an expert in all Cox Media research resources, able to compile and accurately represent data from all available sources supporting both the linear and digital portfolio (e.g., Vivvix, Nielsen/ComScore, etc.) Gathers, synthesizes, and analyzes data, forming data driven insights and recommendations, assembled into client facing deliverable. Prepares and presents research data, sharing information such competitive insights, industry opportunities and marketplace trends. Primary areas of research responsibilities: Provide competitive media spend information via Vivvix, Media Monitors, etc. Assist in the development of market share and spending analysis. Develop proficiency in using set-top box data to help inform Client schedule recommendations. Effectively use Polk data to provide Clients with additional market intelligence or entice advertisers by demonstrating their sales opportunity Ensure accuracy of market coverage maps and Universe Estimates (UEs). Support templatized TV Attribution data sharing, as necessary for the appropriate clients Provide trends of behavior around specific media types (e.g., viewership estimates for all premium opportunities) that is actionable in the sales process Access data that supports digital media buys like Ad Words, Google Analytics, Digital Audits, etc. and provide for analysis for top tier customers Other accountabilities include: Proactively contributing to actionable ways to use research insights to solve client problems or advance our ability to capture revenue or wallet share. Partnering with key stakeholder teams as a SME in linear insights tools (e.g., Strata) as support is needed. Collaboration with research vendors to best represent the needs and interests of Cox Media. Fulfill posting requests for agency or other advertisers. Gather first-party data from CCI and provide to third-party vendors who accredit the information. Translate the result of that accreditation process back to our tools and systems as US HH estimates that are used in the planning and buying of linear television. Responsible for posting TV ad campaigns, ensuring accuracy and alignment with campaign objectives. QUALIFICATIONS AND EXPERIENCE: Minimum Bachelor's degree and 2+ years experience in Media Research. The right candidate could also have a different combination MS + up to 2 yrs experience in media research: or 6 yrs experience in media research Proficiency in qualitative and quantitative research and development of ad sales positioning using datasets Expert in data aggregation / Microsoft Excel formulas and PivotTables Preferred Comscore TVE/SVE experience preferred Nielsen Local Market experience preferred Demonstrated robust experience in, and understanding of, digital media, marketing, data and insights, measurement and consumer behavior. USD 59,600.00 - 89,400.00 per year Compensation: Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
The Everyday Health Consumer Group is seeking an experienced and motivated Senior Revenue Manager with a strong background in financial planning and analysis, ideally within digital media, subscriptions, and e-commerce. The ideal candidate has 5+ years of experience in revenue management and a deep understanding of digital media revenue streams, account analysis, and financial forecasting. This role will report to the VP of FP&A and is instrumental in analyzing, optimizing, and reporting revenue streams across our entire portfolio of consumer-facing brands. This position will drive strategic decision-making to maximize revenue growth. Key Responsibilities: Revenue Analysis & Forecasting Develop and maintain detailed revenue forecasts for all consumer business units (Direct Sales & E-Commerce) by analyzing historical data, market trends, and business insights. Aggregate revenue forecasts from various business units to create a consolidated, accurate forecast for management and reporting purposes. Monitor and report on revenue performance (weekly, monthly, quarterly, annual) against budgets and forecasts, identifying risks and growth opportunities. Oversee Direct Sales pipeline to ensure accurate reporting and support budget and forecasting analyses. Oversee Partnership Revenue pipeline and revenue actualization to ensure complete and accurate internal and external reporting. Revenue Management & Optimization Ensure timely and accurate revenue recognition for media and e-commerce revenue streams, partnering with accounting and adhering to relevant accounting standards and company policies. Implement and evaluate models and revenue management strategies to optimize pricing, inventory, and sales processes for e-commerce, subscription, and media sales. Analyze the effectiveness of pricing models and promotional strategies, providing recommendations to adjust as necessary to improve profitability. Data Analysis & Reporting Utilize advanced analytical tools and techniques (Excel, forecasting systems, GL) to derive actionable insights from complex data sets, ensuring accuracy and completeness of data. Prepare and present comprehensive revenue and margin reports for stakeholders and senior management on a regular basis. Conduct ad-hoc analyses to support key business decisions and strategic initiatives, offering financial insights and recommendations that drive business success. Process Improvement Identify opportunities for improvement in revenue management processes, systems, and reporting tools across all business units and revenue streams. Work closely with finance and operations teams to streamline data collection, analysis, and reporting workflows to enhance efficiency. Qualifications: Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Minimum of 5 years in revenue management, financial planning, and analysis, preferably within the media industry. Strong understanding of digital media revenue models, including advertising, subscriptions, and licensing. Advanced financial modeling, forecasting, and data analysis skills. Expertise in Excel and proficiency with financial software (e.g., ERP systems, BI tools). Exceptional analytical, problem-solving, and communication skills. Ability to collaborate effectively in a fast-paced environment and manage multiple priorities. Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.
01/25/2025
Full time
The Everyday Health Consumer Group is seeking an experienced and motivated Senior Revenue Manager with a strong background in financial planning and analysis, ideally within digital media, subscriptions, and e-commerce. The ideal candidate has 5+ years of experience in revenue management and a deep understanding of digital media revenue streams, account analysis, and financial forecasting. This role will report to the VP of FP&A and is instrumental in analyzing, optimizing, and reporting revenue streams across our entire portfolio of consumer-facing brands. This position will drive strategic decision-making to maximize revenue growth. Key Responsibilities: Revenue Analysis & Forecasting Develop and maintain detailed revenue forecasts for all consumer business units (Direct Sales & E-Commerce) by analyzing historical data, market trends, and business insights. Aggregate revenue forecasts from various business units to create a consolidated, accurate forecast for management and reporting purposes. Monitor and report on revenue performance (weekly, monthly, quarterly, annual) against budgets and forecasts, identifying risks and growth opportunities. Oversee Direct Sales pipeline to ensure accurate reporting and support budget and forecasting analyses. Oversee Partnership Revenue pipeline and revenue actualization to ensure complete and accurate internal and external reporting. Revenue Management & Optimization Ensure timely and accurate revenue recognition for media and e-commerce revenue streams, partnering with accounting and adhering to relevant accounting standards and company policies. Implement and evaluate models and revenue management strategies to optimize pricing, inventory, and sales processes for e-commerce, subscription, and media sales. Analyze the effectiveness of pricing models and promotional strategies, providing recommendations to adjust as necessary to improve profitability. Data Analysis & Reporting Utilize advanced analytical tools and techniques (Excel, forecasting systems, GL) to derive actionable insights from complex data sets, ensuring accuracy and completeness of data. Prepare and present comprehensive revenue and margin reports for stakeholders and senior management on a regular basis. Conduct ad-hoc analyses to support key business decisions and strategic initiatives, offering financial insights and recommendations that drive business success. Process Improvement Identify opportunities for improvement in revenue management processes, systems, and reporting tools across all business units and revenue streams. Work closely with finance and operations teams to streamline data collection, analysis, and reporting workflows to enhance efficiency. Qualifications: Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Minimum of 5 years in revenue management, financial planning, and analysis, preferably within the media industry. Strong understanding of digital media revenue models, including advertising, subscriptions, and licensing. Advanced financial modeling, forecasting, and data analysis skills. Expertise in Excel and proficiency with financial software (e.g., ERP systems, BI tools). Exceptional analytical, problem-solving, and communication skills. Ability to collaborate effectively in a fast-paced environment and manage multiple priorities. Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.
The AVP, Deposit Operations Manager is responsible for administering and supporting all Deposit Operations, Digital Banking, and Cash Management products and services offered by the bank. This includes, but is not limited to, merchant remote deposit, online ACH and Wire origination services, and Online Account opening. This position will also have direct supervision of the Customer Care Center Manager. The Manager will also be responsible for maintenance, upgrade, or implementation of products and services offered through the Deposit Operations department, all aspects of servicing deposit accounts and related services, including management report preparation, responding to auditors, and assuring quality support to bank staff and customers through continued staff training. This role will develop and oversee department workflow to ensure efficient and accurate servicing of all deposit products and related services and will perform more complex tasks related to deposit operations. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Monitors customer service levels, assisting Customer Care staff to ensure customers are supported and problems are resolved. Solves problems internally and externally, as needed upon escalation of issues. Maintains a positive image for Bluestone while ensuring efficient and effective departmental operations. Establishes/modifies policies and procedures to ensure efficient and productive operations, training staff as necessary. Provides guidance and leadership to the Customer Care Center Manager ensuring that telephone customer service is provided efficiently, correctly, in accordance with service standards and in accordance with all applicable fraud prevention and compliance requirements. Through oversight of the Deposit Operations department, responsible for ensuring all aspects of department activities are processed timely, accurately, in accordance with applicable regulations, efficiently, and with an eye toward identifying fraud. These activities include EFT/deposit and alternative delivery channels including ATM/debit card production/repair, CIS/householding, internet banking, bill payment, mobile banking, telephone banking, mobile deposit and, ACH origination and receipt, wire transfers, and retirement accounts. Responsible for all areas of item processing, overdraft processing, and exception processing relating to check and electronic payment transactions and cash letter research. In addition, responsible for ongoing certificate of deposit maturity processing, interest rate maintenance. Serves as a knowledge resource for the IT department, providing bank-wide administration for user access and entitlements in the FIS IBS core and related applications and other related activities. Responsible for IRS reporting and end of year processing relating to deposit products, including IRA reporting. Responsible for overall management of dormancy/abandoned property processing and related problem resolution as needed. Maintains a deep understanding of our products and core processing system ensuring that our core system parameters are properly maintained. This includes the maintenance of interest rates/plans/account types, etc. as needed. Assumes a leadership role in working with the Bank's security officer in investigation, research, records production, and account maintenance associated with fraud related issues. Identifies and assists in management of all operational, financial, reputation, regulatory, and all other risks within the department. Works closely with the bank's core processer to understand system capabilities and to address ongoing issues and problems as needed by contacting the appropriate support area, following up on outstanding issues, bringing unresolved issues to the attention of management, while maintaining responsibility for seeing issues through to resolution. Supports the Deposit Operations Officer with implementation of new products and services, including testing, risk assessment, and rollout. Assists bank staff with understanding and using them. Assists the Deposit Operations Officer with the bank's legal summonses and subpoenas. Performs the research needed to produce the records requested. Coordinates research activities with the attorney who has made the request, when a large amount of research is required. In conjunction with the Deposit Operations Officer, develops and maintains the department's business continuity plan and all testing activities. Prepares the IOLTA remittance on a quarterly basis to Mass. IOLTA Committee. Sets up new IOTLA accounts in Account Analysis System. Works closely with Retail Banking and Customer Care Center to assist with overall branch processing and problem resolution. Keeps Retail and Customer Care staff informed of core system related issues and changes as needed. Provides back-up support to the department, branches, other departments, and examiners in the absence of the Deposit Operations Officer. Writes department procedures, completing updates and modifications as needed. Maintains a thorough understanding of the FIS deposit operations systems; including IBS Insight, Sales Management, CMSe, CeB, BeB, Mobile Banking, Zelle, FCM and Image Centre. Instructs new users in these applications. Attends meeting, seminars and educational programs pertaining to all aspects of deposit operations and other job responsibilities. Provides prompt and courteous service to both internal and external customers. Assists with ongoing audit requests. Assumes additional project assignments and other responsibilities as Bank needs are identified. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Affirmative Action/EEO Statement An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Associate's Degree in Business Management, Accounting, or a related field preferred. High School Diploma required. Five or more years of progressively responsible bank Deposit Operations or Retail Banking leadership experience, including strong working knowledge of business deposit products, cash management services, merchant remote deposit services, ACH and wire services, data processing and other related services. Bank Deposit Operations experience is strongly preferred. Customer Care or Call Center experience is also preferred, but not required. Three or more years of progressively responsible experience managing and leading others. Experience with legal issues associated with deposit account and operations functions is strongly preferred. Thorough knowledge of bank products, policies and procedures, inclusive of specialized commercial services such as cash management services, merchant capture and ACH origination. Experience and/or understanding of managing a core system and other outsourced service vendors with respect to assigned areas of responsibility. Experience with respect to all aspects of payment services, item processing, statement rendering, etc. Experience and thorough knowledge of logical access controls, particularly with respect to Core Service entitlements preferred. Demonstrated ability to solve problems effectively. Proven effective oral and written skills. Excellent verbal communication, technical writing skills, and presentation skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics. Proficient word processing and spreadsheet skills that include Microsoft Office (Excel, PowerPoint, Word, and Outlook), online meeting and remote access software, and the ability to learn other software applications. Excellent verbal and written communication skills, customer relations and management skills, and sound decision-making skills are required. PI08d60ea33d97-1440
01/25/2025
Full time
The AVP, Deposit Operations Manager is responsible for administering and supporting all Deposit Operations, Digital Banking, and Cash Management products and services offered by the bank. This includes, but is not limited to, merchant remote deposit, online ACH and Wire origination services, and Online Account opening. This position will also have direct supervision of the Customer Care Center Manager. The Manager will also be responsible for maintenance, upgrade, or implementation of products and services offered through the Deposit Operations department, all aspects of servicing deposit accounts and related services, including management report preparation, responding to auditors, and assuring quality support to bank staff and customers through continued staff training. This role will develop and oversee department workflow to ensure efficient and accurate servicing of all deposit products and related services and will perform more complex tasks related to deposit operations. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Monitors customer service levels, assisting Customer Care staff to ensure customers are supported and problems are resolved. Solves problems internally and externally, as needed upon escalation of issues. Maintains a positive image for Bluestone while ensuring efficient and effective departmental operations. Establishes/modifies policies and procedures to ensure efficient and productive operations, training staff as necessary. Provides guidance and leadership to the Customer Care Center Manager ensuring that telephone customer service is provided efficiently, correctly, in accordance with service standards and in accordance with all applicable fraud prevention and compliance requirements. Through oversight of the Deposit Operations department, responsible for ensuring all aspects of department activities are processed timely, accurately, in accordance with applicable regulations, efficiently, and with an eye toward identifying fraud. These activities include EFT/deposit and alternative delivery channels including ATM/debit card production/repair, CIS/householding, internet banking, bill payment, mobile banking, telephone banking, mobile deposit and, ACH origination and receipt, wire transfers, and retirement accounts. Responsible for all areas of item processing, overdraft processing, and exception processing relating to check and electronic payment transactions and cash letter research. In addition, responsible for ongoing certificate of deposit maturity processing, interest rate maintenance. Serves as a knowledge resource for the IT department, providing bank-wide administration for user access and entitlements in the FIS IBS core and related applications and other related activities. Responsible for IRS reporting and end of year processing relating to deposit products, including IRA reporting. Responsible for overall management of dormancy/abandoned property processing and related problem resolution as needed. Maintains a deep understanding of our products and core processing system ensuring that our core system parameters are properly maintained. This includes the maintenance of interest rates/plans/account types, etc. as needed. Assumes a leadership role in working with the Bank's security officer in investigation, research, records production, and account maintenance associated with fraud related issues. Identifies and assists in management of all operational, financial, reputation, regulatory, and all other risks within the department. Works closely with the bank's core processer to understand system capabilities and to address ongoing issues and problems as needed by contacting the appropriate support area, following up on outstanding issues, bringing unresolved issues to the attention of management, while maintaining responsibility for seeing issues through to resolution. Supports the Deposit Operations Officer with implementation of new products and services, including testing, risk assessment, and rollout. Assists bank staff with understanding and using them. Assists the Deposit Operations Officer with the bank's legal summonses and subpoenas. Performs the research needed to produce the records requested. Coordinates research activities with the attorney who has made the request, when a large amount of research is required. In conjunction with the Deposit Operations Officer, develops and maintains the department's business continuity plan and all testing activities. Prepares the IOLTA remittance on a quarterly basis to Mass. IOLTA Committee. Sets up new IOTLA accounts in Account Analysis System. Works closely with Retail Banking and Customer Care Center to assist with overall branch processing and problem resolution. Keeps Retail and Customer Care staff informed of core system related issues and changes as needed. Provides back-up support to the department, branches, other departments, and examiners in the absence of the Deposit Operations Officer. Writes department procedures, completing updates and modifications as needed. Maintains a thorough understanding of the FIS deposit operations systems; including IBS Insight, Sales Management, CMSe, CeB, BeB, Mobile Banking, Zelle, FCM and Image Centre. Instructs new users in these applications. Attends meeting, seminars and educational programs pertaining to all aspects of deposit operations and other job responsibilities. Provides prompt and courteous service to both internal and external customers. Assists with ongoing audit requests. Assumes additional project assignments and other responsibilities as Bank needs are identified. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Affirmative Action/EEO Statement An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Associate's Degree in Business Management, Accounting, or a related field preferred. High School Diploma required. Five or more years of progressively responsible bank Deposit Operations or Retail Banking leadership experience, including strong working knowledge of business deposit products, cash management services, merchant remote deposit services, ACH and wire services, data processing and other related services. Bank Deposit Operations experience is strongly preferred. Customer Care or Call Center experience is also preferred, but not required. Three or more years of progressively responsible experience managing and leading others. Experience with legal issues associated with deposit account and operations functions is strongly preferred. Thorough knowledge of bank products, policies and procedures, inclusive of specialized commercial services such as cash management services, merchant capture and ACH origination. Experience and/or understanding of managing a core system and other outsourced service vendors with respect to assigned areas of responsibility. Experience with respect to all aspects of payment services, item processing, statement rendering, etc. Experience and thorough knowledge of logical access controls, particularly with respect to Core Service entitlements preferred. Demonstrated ability to solve problems effectively. Proven effective oral and written skills. Excellent verbal communication, technical writing skills, and presentation skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics. Proficient word processing and spreadsheet skills that include Microsoft Office (Excel, PowerPoint, Word, and Outlook), online meeting and remote access software, and the ability to learn other software applications. Excellent verbal and written communication skills, customer relations and management skills, and sound decision-making skills are required. PI08d60ea33d97-1440
Come join a flourishing office environment located in American Fork! Are you ready to transition your door-to-door or retail sales experience into a dynamic office environment? If you're driven by building successful client relationships and thriving in sales, we want you on our team! In this Sales Rep position (Regional Sales Exec), you will be responsible for growing sales in our marketplace. Using your talent for phone sales and other proven avenues of sales outreach, you will network, qualify prospects, present the value of our marketing solutions, and close deals. Quick highlights: Inside sales role Full-time, in-office (ask us about our free lunches!) Team-centric! Robust, hands-on training program. We love to see you succeed. Opportunities for growth - we are growing rapidly and love to promote from within. What you'll do: Prospect and qualify new sales through cold email/calling and networking. Contact dealerships to create interest in coming on board with a variety of programs. Build and maintain relationships with dealerships in their territory as well as their respective Client Success Manager(s). Consistently brings on additional dealers and net revenue for designated regions. Track all sales activities in the company CRM system and keep current by updating new prospect and account information regularly. Meet and/or exceed quotas; KPIs must be tracked with diligence. Coordinate with other team members and departments to optimize the sales effort and maintain up-to-date records Understand and embrace our complete product portfolio. Our most successful employees know our services and programs inside and out. Engage in activities directly related to our company's and clients' management and general business operations, including analyzing market trends, evaluating competitors, and contributing insights to inform strategic decision-making. Use discretion and independent judgment to assess and prioritize tasks, considering their significance to achieving business objectives and their impact on internal operations and client satisfaction. Qualities you possess: It's simple: Excellent people skills are essential. Ability to figure things out and learn independently. Possess excellent written/verbal communication skills. Display interpersonal finesse by using tact and diplomacy in all communications, implement your ability to dissect nuances in communication, and demonstrate active listening which will aid you in building meaningful relationships with our stakeholders. Sales experience is not required, we are happy to train people who demonstrate the qualities above. Experience and Qualifications: Ability to learn quickly in a hands-on, virtual environment. Possess a high-energy, charismatic, positive "can-do" attitude via the phone and in person. High ethical values and professionalism. Experience handling rejection well, coupled with an unrelenting drive and persistence to work past resistance and barriers. Ability to exercise discretion and independent judgment with respect to matters of significance, particularly in analyzing and addressing challenges related to sales operations and customer engagement. Ability to multitask and prioritize tasks effectively, focusing on those that contribute most significantly to achieving business objectives. Nice to have: Inside or outside sales experience, such as Account Manager and/or Business Development role. CRM familiarity, such as Salesforce OTE (base salary + commission): The commission is uncapped. Who we are: AutoWeb pioneered digital marketing in the automotive industry and was just recently acquired by the original founder of the organization! As a One Planet Group company, we believe that businesses can thrive while making a positive impact on the world. Our values-integrity, innovation, and purpose-are at the core of everything we do. We're dedicated to fostering an environment where team members feel supported, empowered, and inspired to achieve their goals. The types of Personal Information we may collect (directly from you or from Third Party-sources) and our privacy practices depend on the nature of the relationship you have with Autoweb and the requirements of applicable law. We endeavor to collect information only relevant for the purposes of processing. By continuing, you agree to Buyerlink's privacy policy, which can be accessed here . By continuing, you agree to Autoweb's privacy policy, which can be accessed here Powered by JazzHR PI5a72ef580efb-9000
01/25/2025
Full time
Come join a flourishing office environment located in American Fork! Are you ready to transition your door-to-door or retail sales experience into a dynamic office environment? If you're driven by building successful client relationships and thriving in sales, we want you on our team! In this Sales Rep position (Regional Sales Exec), you will be responsible for growing sales in our marketplace. Using your talent for phone sales and other proven avenues of sales outreach, you will network, qualify prospects, present the value of our marketing solutions, and close deals. Quick highlights: Inside sales role Full-time, in-office (ask us about our free lunches!) Team-centric! Robust, hands-on training program. We love to see you succeed. Opportunities for growth - we are growing rapidly and love to promote from within. What you'll do: Prospect and qualify new sales through cold email/calling and networking. Contact dealerships to create interest in coming on board with a variety of programs. Build and maintain relationships with dealerships in their territory as well as their respective Client Success Manager(s). Consistently brings on additional dealers and net revenue for designated regions. Track all sales activities in the company CRM system and keep current by updating new prospect and account information regularly. Meet and/or exceed quotas; KPIs must be tracked with diligence. Coordinate with other team members and departments to optimize the sales effort and maintain up-to-date records Understand and embrace our complete product portfolio. Our most successful employees know our services and programs inside and out. Engage in activities directly related to our company's and clients' management and general business operations, including analyzing market trends, evaluating competitors, and contributing insights to inform strategic decision-making. Use discretion and independent judgment to assess and prioritize tasks, considering their significance to achieving business objectives and their impact on internal operations and client satisfaction. Qualities you possess: It's simple: Excellent people skills are essential. Ability to figure things out and learn independently. Possess excellent written/verbal communication skills. Display interpersonal finesse by using tact and diplomacy in all communications, implement your ability to dissect nuances in communication, and demonstrate active listening which will aid you in building meaningful relationships with our stakeholders. Sales experience is not required, we are happy to train people who demonstrate the qualities above. Experience and Qualifications: Ability to learn quickly in a hands-on, virtual environment. Possess a high-energy, charismatic, positive "can-do" attitude via the phone and in person. High ethical values and professionalism. Experience handling rejection well, coupled with an unrelenting drive and persistence to work past resistance and barriers. Ability to exercise discretion and independent judgment with respect to matters of significance, particularly in analyzing and addressing challenges related to sales operations and customer engagement. Ability to multitask and prioritize tasks effectively, focusing on those that contribute most significantly to achieving business objectives. Nice to have: Inside or outside sales experience, such as Account Manager and/or Business Development role. CRM familiarity, such as Salesforce OTE (base salary + commission): The commission is uncapped. Who we are: AutoWeb pioneered digital marketing in the automotive industry and was just recently acquired by the original founder of the organization! As a One Planet Group company, we believe that businesses can thrive while making a positive impact on the world. Our values-integrity, innovation, and purpose-are at the core of everything we do. We're dedicated to fostering an environment where team members feel supported, empowered, and inspired to achieve their goals. The types of Personal Information we may collect (directly from you or from Third Party-sources) and our privacy practices depend on the nature of the relationship you have with Autoweb and the requirements of applicable law. We endeavor to collect information only relevant for the purposes of processing. By continuing, you agree to Buyerlink's privacy policy, which can be accessed here . By continuing, you agree to Autoweb's privacy policy, which can be accessed here Powered by JazzHR PI5a72ef580efb-9000
JOB SUMMARY: The Centralized Research Support role is a critical team member in providing data that aides in identifying trends, pain points, unmet needs, and potential opportunities in the markets we serve. This role works in a dynamic environment with other researchers to pull, analyze and communicate complex and robust data with concise story-telling and visualization. Utilizing first and third party B2B data and leveraging desk research, this role pulls and reports on digital, industry, marketplace, consumer, and viewership data to formulate strategic insights to help support in-region teams achieve their revenue goals. The role is accountable for understanding the nuance of data that supports the full breadth of the Cox Media product portfolio, digital and linear. It is viewed as well versed on local market research, the industry and the competitive landscape. The role works across geographies / DMAs and collaboratively with peers in a center of excellence. The role will be a go-to partner in responding to ad-hoc research requests from leadership and sellers and in recommending the right research approach to address internal or external needs. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: General duties include: Acts as an expert in all Cox Media research resources, able to compile and accurately represent data from all available sources supporting both the linear and digital portfolio (e.g., Vivvix, Nielsen/ComScore, etc.) Gathers, synthesizes, and analyzes data, forming data driven insights and recommendations, assembled into client facing deliverable. Prepares and presents research data, sharing information such competitive insights, industry opportunities and marketplace trends. Primary areas of research responsibilities: Provide competitive media spend information via Vivvix, Media Monitors, etc. Assist in the development of market share and spending analysis. Develop proficiency in using set-top box data to help inform Client schedule recommendations. Effectively use Polk data to provide Clients with additional market intelligence or entice advertisers by demonstrating their sales opportunity Ensure accuracy of market coverage maps and Universe Estimates (UEs). Support templatized TV Attribution data sharing, as necessary for the appropriate clients Provide trends of behavior around specific media types (e.g., viewership estimates for all premium opportunities) that is actionable in the sales process Access data that supports digital media buys like Ad Words, Google Analytics, Digital Audits, etc. and provide for analysis for top tier customers Other accountabilities include: Proactively contributing to actionable ways to use research insights to solve client problems or advance our ability to capture revenue or wallet share. Partnering with key stakeholder teams as a SME in linear insights tools (e.g., Strata) as support is needed. Collaboration with research vendors to best represent the needs and interests of Cox Media. Fulfill posting requests for agency or other advertisers. Gather first-party data from CCI and provide to third-party vendors who accredit the information. Translate the result of that accreditation process back to our tools and systems as US HH estimates that are used in the planning and buying of linear television. Responsible for posting TV ad campaigns, ensuring accuracy and alignment with campaign objectives. QUALIFICATIONS AND EXPERIENCE: Minimum Bachelor's degree and 2+ years experience in Media Research. The right candidate could also have a different combination MS + up to 2 yrs experience in media research: or 6 yrs experience in media research Proficiency in qualitative and quantitative research and development of ad sales positioning using datasets Expert in data aggregation / Microsoft Excel formulas and PivotTables Preferred Comscore TVE/SVE experience preferred Nielsen Local Market experience preferred Demonstrated robust experience in, and understanding of, digital media, marketing, data and insights, measurement and consumer behavior. USD 59,600.00 - 89,400.00 per year Compensation: Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
01/25/2025
Full time
JOB SUMMARY: The Centralized Research Support role is a critical team member in providing data that aides in identifying trends, pain points, unmet needs, and potential opportunities in the markets we serve. This role works in a dynamic environment with other researchers to pull, analyze and communicate complex and robust data with concise story-telling and visualization. Utilizing first and third party B2B data and leveraging desk research, this role pulls and reports on digital, industry, marketplace, consumer, and viewership data to formulate strategic insights to help support in-region teams achieve their revenue goals. The role is accountable for understanding the nuance of data that supports the full breadth of the Cox Media product portfolio, digital and linear. It is viewed as well versed on local market research, the industry and the competitive landscape. The role works across geographies / DMAs and collaboratively with peers in a center of excellence. The role will be a go-to partner in responding to ad-hoc research requests from leadership and sellers and in recommending the right research approach to address internal or external needs. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: General duties include: Acts as an expert in all Cox Media research resources, able to compile and accurately represent data from all available sources supporting both the linear and digital portfolio (e.g., Vivvix, Nielsen/ComScore, etc.) Gathers, synthesizes, and analyzes data, forming data driven insights and recommendations, assembled into client facing deliverable. Prepares and presents research data, sharing information such competitive insights, industry opportunities and marketplace trends. Primary areas of research responsibilities: Provide competitive media spend information via Vivvix, Media Monitors, etc. Assist in the development of market share and spending analysis. Develop proficiency in using set-top box data to help inform Client schedule recommendations. Effectively use Polk data to provide Clients with additional market intelligence or entice advertisers by demonstrating their sales opportunity Ensure accuracy of market coverage maps and Universe Estimates (UEs). Support templatized TV Attribution data sharing, as necessary for the appropriate clients Provide trends of behavior around specific media types (e.g., viewership estimates for all premium opportunities) that is actionable in the sales process Access data that supports digital media buys like Ad Words, Google Analytics, Digital Audits, etc. and provide for analysis for top tier customers Other accountabilities include: Proactively contributing to actionable ways to use research insights to solve client problems or advance our ability to capture revenue or wallet share. Partnering with key stakeholder teams as a SME in linear insights tools (e.g., Strata) as support is needed. Collaboration with research vendors to best represent the needs and interests of Cox Media. Fulfill posting requests for agency or other advertisers. Gather first-party data from CCI and provide to third-party vendors who accredit the information. Translate the result of that accreditation process back to our tools and systems as US HH estimates that are used in the planning and buying of linear television. Responsible for posting TV ad campaigns, ensuring accuracy and alignment with campaign objectives. QUALIFICATIONS AND EXPERIENCE: Minimum Bachelor's degree and 2+ years experience in Media Research. The right candidate could also have a different combination MS + up to 2 yrs experience in media research: or 6 yrs experience in media research Proficiency in qualitative and quantitative research and development of ad sales positioning using datasets Expert in data aggregation / Microsoft Excel formulas and PivotTables Preferred Comscore TVE/SVE experience preferred Nielsen Local Market experience preferred Demonstrated robust experience in, and understanding of, digital media, marketing, data and insights, measurement and consumer behavior. USD 59,600.00 - 89,400.00 per year Compensation: Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
This position operates under the hours of Tuesday-Friday, 9-6 EST, and Saturday 8-5 EST Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive wage Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and rapid advancement We're Looking For: A Customer Support Representative (CSR ) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. You Are: Customer Obsessed . You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships Organized . You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. Tech-Savvy . You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems. You Will: Identify, research, and resolve technical and end-user application failures and deficiencies. Ensure proper follow-through on all directives, bulletins, and schedules from management. Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality. Educate and coach customers on best practices for using OPENLANE products and services. Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise. Serve as a Subject Matter Expert for the design and development of training materials. Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. Continuously engage in self-directed learning opportunities to increase functional product knowledge Document known errors, workarounds, procedures, and product-specific information. Who You Will Work With: Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings. Must Have's: Bachelor's degree or equivalent work experience 2 + years customer service / contact center experience General automotive knowledge Experience troubleshooting hardware, software, and network related issues. Ability to communicate clearly and concisely, both orally and in writing. Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity Strong analytical, technical and problem-solving skills Nice to Have's: Experience with Salesforce, Five9, Slack, & Google Suite Web Crawling/Search experience Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve Sound like a match? Apply Now - We can't wait to hear from you!
01/25/2025
Full time
This position operates under the hours of Tuesday-Friday, 9-6 EST, and Saturday 8-5 EST Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive wage Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and rapid advancement We're Looking For: A Customer Support Representative (CSR ) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. You Are: Customer Obsessed . You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships Organized . You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. Tech-Savvy . You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems. You Will: Identify, research, and resolve technical and end-user application failures and deficiencies. Ensure proper follow-through on all directives, bulletins, and schedules from management. Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality. Educate and coach customers on best practices for using OPENLANE products and services. Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise. Serve as a Subject Matter Expert for the design and development of training materials. Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. Continuously engage in self-directed learning opportunities to increase functional product knowledge Document known errors, workarounds, procedures, and product-specific information. Who You Will Work With: Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings. Must Have's: Bachelor's degree or equivalent work experience 2 + years customer service / contact center experience General automotive knowledge Experience troubleshooting hardware, software, and network related issues. Ability to communicate clearly and concisely, both orally and in writing. Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity Strong analytical, technical and problem-solving skills Nice to Have's: Experience with Salesforce, Five9, Slack, & Google Suite Web Crawling/Search experience Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve Sound like a match? Apply Now - We can't wait to hear from you!
Position Overview: A successful Retail Sales Manager will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences. Position Details: What You'll Do: Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads the store team to do the same. Personally demonstrate a high level of service and engagement and set expectations for the team. Manage floor coverage to engage the customer and drive the Duluth experience. Ensure that customer profile information is accurately recorded. Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions. Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensure the sales floor is customer ready. Effectively set up sales and promotions with proper signing and communication. Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor. Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area. Provide clear and consistent feedback to employees on a regular basis. Adhere to all company guidelines, policies and programs and sets a positive example. Understand, execute and train all cash-handling and reporting functions. Process all register functions and ensure they are followed in the store. Ensure the store is secured and respond to any alarms as directed. Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager. What We're Looking For: High school diploma or equivalent. Retail experience is preferred but not necessary. Customer Centric. Takes pride in a job well done and shows ownership in the store. Operates with integrity and trust. Excellent communicator and listener. Collaborates and functions as part of a team. Performs other duties as directed. Environmental Factors: Must be able to stand or walk for up to eight hours a day. Frequent reaching and bending and twisting - below waist and above shoulders. Frequently required to use repetitive hand-to-finger motions and reach with hands and arms. Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs. Ability to climb ladders, reach and bend. Work in temperatures ranging from 50 - 85 degrees - especially in our stock room areas. Use of a computer up to 60 % of the time throughout the day. Benefit Offerings : medical insurance, dental insurance, vision insurance, employer-paid life insurance, employer HSA contribution, flex spending accounts, 401K program with company match, employee stock purchase plan, 12-week paid parental leave, 5 paid bereavement days, 9 paid holidays per year, paid short-term and long-term disability, 40% employee merchandise discount. Compensation: $19.32 - $21.35/hour Compensation is based on several factors including but not limited to education, work experience, certifications, federal, state and local minimum wage requirements, etc. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. About Duluth Trading Company: Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating. From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it's all about the innovative gear and gadgets that equip customers for a more hands-on way of life. Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that's hellbent on helping the world to gear up, get its hands dirty, and do.
01/25/2025
Full time
Position Overview: A successful Retail Sales Manager will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences. Position Details: What You'll Do: Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads the store team to do the same. Personally demonstrate a high level of service and engagement and set expectations for the team. Manage floor coverage to engage the customer and drive the Duluth experience. Ensure that customer profile information is accurately recorded. Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions. Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensure the sales floor is customer ready. Effectively set up sales and promotions with proper signing and communication. Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor. Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area. Provide clear and consistent feedback to employees on a regular basis. Adhere to all company guidelines, policies and programs and sets a positive example. Understand, execute and train all cash-handling and reporting functions. Process all register functions and ensure they are followed in the store. Ensure the store is secured and respond to any alarms as directed. Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager. What We're Looking For: High school diploma or equivalent. Retail experience is preferred but not necessary. Customer Centric. Takes pride in a job well done and shows ownership in the store. Operates with integrity and trust. Excellent communicator and listener. Collaborates and functions as part of a team. Performs other duties as directed. Environmental Factors: Must be able to stand or walk for up to eight hours a day. Frequent reaching and bending and twisting - below waist and above shoulders. Frequently required to use repetitive hand-to-finger motions and reach with hands and arms. Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs. Ability to climb ladders, reach and bend. Work in temperatures ranging from 50 - 85 degrees - especially in our stock room areas. Use of a computer up to 60 % of the time throughout the day. Benefit Offerings : medical insurance, dental insurance, vision insurance, employer-paid life insurance, employer HSA contribution, flex spending accounts, 401K program with company match, employee stock purchase plan, 12-week paid parental leave, 5 paid bereavement days, 9 paid holidays per year, paid short-term and long-term disability, 40% employee merchandise discount. Compensation: $19.32 - $21.35/hour Compensation is based on several factors including but not limited to education, work experience, certifications, federal, state and local minimum wage requirements, etc. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. About Duluth Trading Company: Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating. From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it's all about the innovative gear and gadgets that equip customers for a more hands-on way of life. Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that's hellbent on helping the world to gear up, get its hands dirty, and do.
Senior Manager, Revenue Accounting and Operations PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. PagerDuty is seeking a Senior Manager, Revenue Accounting and Operations to join our growing team. The focus of this position is to lead the accounting processes and team for PagerDuty's global revenue recognition, accounts receivable, commissions and cost of sales. You'll be responsible for revenue and cost recognition under ASC 606 and other applicable standards as well as providing revenue recognition guidance to other key stakeholders within the organization (e.g. Sales and Legal). The successful incumbent will possess strong revenue recognition expertise and a track record of successful cross-functional communication and collaboration to continuously improve processes and outcomes. This position will report directly to the Sr. Director, Revenue Accounting and Operations. Key Responsibilities: Lead a team responsible for overseeing revenue, accounts receivable and commissions accounting including the month-end close process, reconciliations, and related reporting/disclosure with high accuracy and meeting all deadlines. Provide subject matter expertise on the treatment of revenue accounting transactions (under ASC 606 and other applicable standards). Ensure compliance with applicable policies, review contracts to ensure that revenue is recorded in compliance with GAAP. Lead global and cross-functional operational improvement initiatives to further streamline revenue tasks and shorten the revenue close calendar. Manage the process of maintaining Corporate Revenue Accounting Policies including regular updates of those policies. Research and prepare written technical accounting policies and positions as needed for non-standard revenue transactions. Coach and mentor your team to support their growth/professional development; identify the mix and level of talent required to support current and future objectives. Build and maintain relationships with our external auditors and key business contacts. Work with cross-functional stakeholders, as a trusted partner, to provide revenue assessment in the new pricing models and/or new product introduction. Lead the design and implementation of accounting policies/procedures related to new product launches. Incorporate new products in the OTC, including testing and updating SOX controls and narratives and ensuring the appropriate accounting framework is in place to determine the right accounting model for upcoming products. Develop and implement internal controls and procedures related to revenue recognition, monthly close and reporting processes. Prepare and review SSP analysis, assess exceptions and provide guidance. Operate in a fast-paced environment and demonstrate project management skills. Assist with annual external audits and other ad hoc projects as needed. Basic Qualifications: BA/BS in Accounting or related field required. CPA required. 8+ years of relevant experience including Big 4 public accounting firm experience. 3+ years in a leadership position managing a team, including coaching, performance management and developing others. Expert knowledge of US GAAP and specifically of ASC 606 and other applicable standards. Strong analytical and problem resolution skills, including the ability to research accounting literature and simplify complex situations. Detail-oriented, and experience multitasking and prioritizing to deliver impact in fast-paced environment. Preferred Qualifications: Experience with revenue automation tools (RevPro, Rev Stream, Workday Revenue Management, Netsuite Advance Revenue Management, etc.). Experience with NetSuite, Zuora, Avalara AvaTax, and Salesforce or equivalent systems. Advanced Excel skills (vLookup, pivot tables, etc.). Strong written and verbal communication skills, including ability to understand and articulate multiple points of view and successfully influence various levels of cross-functional leadership. Demonstrated experience thinking strategically about issues, leading to implementable recommendations and action plans. Experience assessing accounting implications of new pricing models and/or new product introduction, including preparing technical analyses and advising on operationalizing the technical accounting conclusions. Self-motivated, strong work ethics and able to work independently with minimal supervision. The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
01/25/2025
Full time
Senior Manager, Revenue Accounting and Operations PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. PagerDuty is seeking a Senior Manager, Revenue Accounting and Operations to join our growing team. The focus of this position is to lead the accounting processes and team for PagerDuty's global revenue recognition, accounts receivable, commissions and cost of sales. You'll be responsible for revenue and cost recognition under ASC 606 and other applicable standards as well as providing revenue recognition guidance to other key stakeholders within the organization (e.g. Sales and Legal). The successful incumbent will possess strong revenue recognition expertise and a track record of successful cross-functional communication and collaboration to continuously improve processes and outcomes. This position will report directly to the Sr. Director, Revenue Accounting and Operations. Key Responsibilities: Lead a team responsible for overseeing revenue, accounts receivable and commissions accounting including the month-end close process, reconciliations, and related reporting/disclosure with high accuracy and meeting all deadlines. Provide subject matter expertise on the treatment of revenue accounting transactions (under ASC 606 and other applicable standards). Ensure compliance with applicable policies, review contracts to ensure that revenue is recorded in compliance with GAAP. Lead global and cross-functional operational improvement initiatives to further streamline revenue tasks and shorten the revenue close calendar. Manage the process of maintaining Corporate Revenue Accounting Policies including regular updates of those policies. Research and prepare written technical accounting policies and positions as needed for non-standard revenue transactions. Coach and mentor your team to support their growth/professional development; identify the mix and level of talent required to support current and future objectives. Build and maintain relationships with our external auditors and key business contacts. Work with cross-functional stakeholders, as a trusted partner, to provide revenue assessment in the new pricing models and/or new product introduction. Lead the design and implementation of accounting policies/procedures related to new product launches. Incorporate new products in the OTC, including testing and updating SOX controls and narratives and ensuring the appropriate accounting framework is in place to determine the right accounting model for upcoming products. Develop and implement internal controls and procedures related to revenue recognition, monthly close and reporting processes. Prepare and review SSP analysis, assess exceptions and provide guidance. Operate in a fast-paced environment and demonstrate project management skills. Assist with annual external audits and other ad hoc projects as needed. Basic Qualifications: BA/BS in Accounting or related field required. CPA required. 8+ years of relevant experience including Big 4 public accounting firm experience. 3+ years in a leadership position managing a team, including coaching, performance management and developing others. Expert knowledge of US GAAP and specifically of ASC 606 and other applicable standards. Strong analytical and problem resolution skills, including the ability to research accounting literature and simplify complex situations. Detail-oriented, and experience multitasking and prioritizing to deliver impact in fast-paced environment. Preferred Qualifications: Experience with revenue automation tools (RevPro, Rev Stream, Workday Revenue Management, Netsuite Advance Revenue Management, etc.). Experience with NetSuite, Zuora, Avalara AvaTax, and Salesforce or equivalent systems. Advanced Excel skills (vLookup, pivot tables, etc.). Strong written and verbal communication skills, including ability to understand and articulate multiple points of view and successfully influence various levels of cross-functional leadership. Demonstrated experience thinking strategically about issues, leading to implementable recommendations and action plans. Experience assessing accounting implications of new pricing models and/or new product introduction, including preparing technical analyses and advising on operationalizing the technical accounting conclusions. Self-motivated, strong work ethics and able to work independently with minimal supervision. The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
Randstad, the world's leading talent company, is hiring Staffing Managers to sell our services and recruit candidates for placement with our clients. Did you catch that? We find opportunities to help people thrive and provide for their families. It is a big job! Our Staffing Managers use their technology, personality, and curiosity along with virtual, social, and verbal communication skills to make things happen. We sell work solutions. What does that mean? We help companies find the best talent for their organizations, impacting their productivity and profitability. We also help people thrive by assisting in finding their way to the right employers. If you want to learn how to have a major impact on the careers of others, then come talk to us. We are investing! What you get to do: Effectively sell and recruit through modern media connections Identify prospects in need of Randstad's workforce services & solutions Build strong relationships with hiring managers Create partnerships through various channels of communication with key decision-makers Execute the activities that will gain results (lots of calls, virtual, and on-site client meetings) Listen to diagnose the workforce gaps that are limiting a client's potential Negotiate pricing to ensure maximum return on quality solutions Effectively source, recruit, interview, and select candidates Coach and retain talent Market talent to make certain they land the right job Use a combination of approaches that require exceptional documentation Offer innovative and creative employment solutions Provide services that consistently delight our clients and talent What you need to bring: Bachelor's degree and/or 1-3 years of professional sales experience Strong history of being the best at whatever you have done in the past Technically competency Ability to connect with others Track record of delivering results in a metrics-driven environment Experience and quick adaptability utilizing digital tools and Google Suite applications Ability to thrive in a hybrid work model Passion for results, resilience, self-confidence, and the desire to do an exceptional job Possess a natural curiosity and relentless determination to make things happen - you like to WIN! Proficiency using Google mail, calendaring and shared drives This job posting is open for 4 weeks. PandoLogic. Category:Marketing & Biz Dev,
01/25/2025
Full time
Randstad, the world's leading talent company, is hiring Staffing Managers to sell our services and recruit candidates for placement with our clients. Did you catch that? We find opportunities to help people thrive and provide for their families. It is a big job! Our Staffing Managers use their technology, personality, and curiosity along with virtual, social, and verbal communication skills to make things happen. We sell work solutions. What does that mean? We help companies find the best talent for their organizations, impacting their productivity and profitability. We also help people thrive by assisting in finding their way to the right employers. If you want to learn how to have a major impact on the careers of others, then come talk to us. We are investing! What you get to do: Effectively sell and recruit through modern media connections Identify prospects in need of Randstad's workforce services & solutions Build strong relationships with hiring managers Create partnerships through various channels of communication with key decision-makers Execute the activities that will gain results (lots of calls, virtual, and on-site client meetings) Listen to diagnose the workforce gaps that are limiting a client's potential Negotiate pricing to ensure maximum return on quality solutions Effectively source, recruit, interview, and select candidates Coach and retain talent Market talent to make certain they land the right job Use a combination of approaches that require exceptional documentation Offer innovative and creative employment solutions Provide services that consistently delight our clients and talent What you need to bring: Bachelor's degree and/or 1-3 years of professional sales experience Strong history of being the best at whatever you have done in the past Technically competency Ability to connect with others Track record of delivering results in a metrics-driven environment Experience and quick adaptability utilizing digital tools and Google Suite applications Ability to thrive in a hybrid work model Passion for results, resilience, self-confidence, and the desire to do an exceptional job Possess a natural curiosity and relentless determination to make things happen - you like to WIN! Proficiency using Google mail, calendaring and shared drives This job posting is open for 4 weeks. PandoLogic. Category:Marketing & Biz Dev,
JOB SUMMARY: The Centralized Research Support role is a critical team member in providing data that aides in identifying trends, pain points, unmet needs, and potential opportunities in the markets we serve. This role works in a dynamic environment with other researchers to pull, analyze and communicate complex and robust data with concise story-telling and visualization. Utilizing first and third party B2B data and leveraging desk research, this role pulls and reports on digital, industry, marketplace, consumer, and viewership data to formulate strategic insights to help support in-region teams achieve their revenue goals. The role is accountable for understanding the nuance of data that supports the full breadth of the Cox Media product portfolio, digital and linear. It is viewed as well versed on local market research, the industry and the competitive landscape. The role works across geographies / DMAs and collaboratively with peers in a center of excellence. The role will be a go-to partner in responding to ad-hoc research requests from leadership and sellers and in recommending the right research approach to address internal or external needs. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: General duties include: Acts as an expert in all Cox Media research resources, able to compile and accurately represent data from all available sources supporting both the linear and digital portfolio (e.g., Vivvix, Nielsen/ComScore, etc.) Gathers, synthesizes, and analyzes data, forming data driven insights and recommendations, assembled into client facing deliverable. Prepares and presents research data, sharing information such competitive insights, industry opportunities and marketplace trends. Primary areas of research responsibilities: Provide competitive media spend information via Vivvix, Media Monitors, etc. Assist in the development of market share and spending analysis. Develop proficiency in using set-top box data to help inform Client schedule recommendations. Effectively use Polk data to provide Clients with additional market intelligence or entice advertisers by demonstrating their sales opportunity Ensure accuracy of market coverage maps and Universe Estimates (UEs). Support templatized TV Attribution data sharing, as necessary for the appropriate clients Provide trends of behavior around specific media types (e.g., viewership estimates for all premium opportunities) that is actionable in the sales process Access data that supports digital media buys like Ad Words, Google Analytics, Digital Audits, etc. and provide for analysis for top tier customers Other accountabilities include: Proactively contributing to actionable ways to use research insights to solve client problems or advance our ability to capture revenue or wallet share. Partnering with key stakeholder teams as a SME in linear insights tools (e.g., Strata) as support is needed. Collaboration with research vendors to best represent the needs and interests of Cox Media. Fulfill posting requests for agency or other advertisers. Gather first-party data from CCI and provide to third-party vendors who accredit the information. Translate the result of that accreditation process back to our tools and systems as US HH estimates that are used in the planning and buying of linear television. Responsible for posting TV ad campaigns, ensuring accuracy and alignment with campaign objectives. QUALIFICATIONS AND EXPERIENCE: Minimum Bachelor's degree and 2+ years experience in Media Research. The right candidate could also have a different combination MS + up to 2 yrs experience in media research: or 6 yrs experience in media research Proficiency in qualitative and quantitative research and development of ad sales positioning using datasets Expert in data aggregation / Microsoft Excel formulas and PivotTables Preferred Comscore TVE/SVE experience preferred Nielsen Local Market experience preferred Demonstrated robust experience in, and understanding of, digital media, marketing, data and insights, measurement and consumer behavior. USD 59,600.00 - 89,400.00 per year Compensation: Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
01/25/2025
Full time
JOB SUMMARY: The Centralized Research Support role is a critical team member in providing data that aides in identifying trends, pain points, unmet needs, and potential opportunities in the markets we serve. This role works in a dynamic environment with other researchers to pull, analyze and communicate complex and robust data with concise story-telling and visualization. Utilizing first and third party B2B data and leveraging desk research, this role pulls and reports on digital, industry, marketplace, consumer, and viewership data to formulate strategic insights to help support in-region teams achieve their revenue goals. The role is accountable for understanding the nuance of data that supports the full breadth of the Cox Media product portfolio, digital and linear. It is viewed as well versed on local market research, the industry and the competitive landscape. The role works across geographies / DMAs and collaboratively with peers in a center of excellence. The role will be a go-to partner in responding to ad-hoc research requests from leadership and sellers and in recommending the right research approach to address internal or external needs. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: General duties include: Acts as an expert in all Cox Media research resources, able to compile and accurately represent data from all available sources supporting both the linear and digital portfolio (e.g., Vivvix, Nielsen/ComScore, etc.) Gathers, synthesizes, and analyzes data, forming data driven insights and recommendations, assembled into client facing deliverable. Prepares and presents research data, sharing information such competitive insights, industry opportunities and marketplace trends. Primary areas of research responsibilities: Provide competitive media spend information via Vivvix, Media Monitors, etc. Assist in the development of market share and spending analysis. Develop proficiency in using set-top box data to help inform Client schedule recommendations. Effectively use Polk data to provide Clients with additional market intelligence or entice advertisers by demonstrating their sales opportunity Ensure accuracy of market coverage maps and Universe Estimates (UEs). Support templatized TV Attribution data sharing, as necessary for the appropriate clients Provide trends of behavior around specific media types (e.g., viewership estimates for all premium opportunities) that is actionable in the sales process Access data that supports digital media buys like Ad Words, Google Analytics, Digital Audits, etc. and provide for analysis for top tier customers Other accountabilities include: Proactively contributing to actionable ways to use research insights to solve client problems or advance our ability to capture revenue or wallet share. Partnering with key stakeholder teams as a SME in linear insights tools (e.g., Strata) as support is needed. Collaboration with research vendors to best represent the needs and interests of Cox Media. Fulfill posting requests for agency or other advertisers. Gather first-party data from CCI and provide to third-party vendors who accredit the information. Translate the result of that accreditation process back to our tools and systems as US HH estimates that are used in the planning and buying of linear television. Responsible for posting TV ad campaigns, ensuring accuracy and alignment with campaign objectives. QUALIFICATIONS AND EXPERIENCE: Minimum Bachelor's degree and 2+ years experience in Media Research. The right candidate could also have a different combination MS + up to 2 yrs experience in media research: or 6 yrs experience in media research Proficiency in qualitative and quantitative research and development of ad sales positioning using datasets Expert in data aggregation / Microsoft Excel formulas and PivotTables Preferred Comscore TVE/SVE experience preferred Nielsen Local Market experience preferred Demonstrated robust experience in, and understanding of, digital media, marketing, data and insights, measurement and consumer behavior. USD 59,600.00 - 89,400.00 per year Compensation: Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. We're doing this by simplifying the insurance-buying process for all small businesses, blending together a combination of technology, data, and insurance knowledge. Our proprietary technology platform allows small business owners to easily search and compare quotes from over 20 top-rated insurance providers, customize their coverage, and purchase and access their policies - all online. Founded in the UK in 2005, Simply Business is an insurtech pioneer with nearly 20 years of experience supporting small businesses. Simply Business is passionate about building an outstanding product for our customers - one that empowers their entrepreneurial spirits. More importantly, we're doing it all while taking care of our people. We've consistently been named a best place to work, including most recently ranking in Built In's 2024 Best Midsized Companies to Work for in the US (Top 100), and Best Places to Work in Boston. We want team members who have the drive to challenge boundaries. If you're smart and passionate about delivering brilliant customer experiences, we'd love to hear from you. A pivotal role in the marketing team, the Senior Lifecycle Marketing Manager will be responsible for the development and implementation of lifecycle marketing strategies to turn small business owners into enthusiastic new customers and existing customers into long-term advocates. This role will advance impactful customer experiences (through email and SMS) designed to drive engagement and revenue across the user journey from demand generation to sales and from post-purchase to customer retention. The ideal candidate is a creative and analytical marketing leader with a deep understanding of customer behavior, strong cross-team collaboration, and technical expertise with CRM platforms. They will own end-to-end lifecycle communication processes, including audience targeting, creative development, and performance monitoring and reporting. Responsibilities: Partner with the Marketing, Customer, and Operations teams to define a roadmap for audience targeting, messaging, and initiatives across the customer lifecycle. Create data-driven customer journey maps, nurture strategies, and loyalty initiatives to increase customer acquisition, retention, and overall lifetime value. Develop and deliver a seamless omni-channel experience across each phase of the customer journey. Advance efforts to deliver highly personalized and dynamic content that resonates with small business owners and educates them on the need for business insurance. Oversee the technical implementation of our lifecycle programs and leverage our martech capabilities to launch targeted automated communications (email, SMS, etc.) to improve customer engagement. Develop a test-and-learn methodology to inform our lifecycle marketing strategy and continuously optimize our efforts. Monitor and report on performance, including deliverability, click-through and opt-out rates. Meet prospect engagement, sales, and retention goals. Stay informed on the best CRM practices and industry trends. Make recommendations to take advantage of new technologies. What we are looking for: 7+ years of experience with a background in multi-channel Customer Relationship Management, Marketing, and CRM tools. A strong, inspiring leader with the ability to build relationships across the organization and influence cross-functionally to drive objectives forward. A deep understanding of customer behavior and a passion for improving the customer experience. A detail-oriented thinker, balanced between the technical and creative with an ability to work well with designers, copywriters and even jump in yourself. Proficiency in email marketing and CRM best practices, and technical knowledge related to email deliverability, segmentation, and personalization. Advanced analytical skills and proficiency in data-driven decision making. A strong drive for experimentation and continuous improvement. Excellent communication skills and strong executive presence. A sharp focus on results and strong project management skills. The ability to thrive in a fast-paced, dynamic environment. Hands-on experience with marketing automation platforms. Direct experience with Salesforce a plus. Benefits: Group plan for medical, dental, vision, and prescription drug coverage. Short term disability, long term disability, and life insurance coverage. Participation in the Company's bonus program. Participation in 401(k) plan with a 5% employer match. Commuter benefits to help cut down on parking and public transit costs. 25 days of vacation time plus 10 sick days and 10 company holidays. A genuine investment in your learning and development. Regular team outings and volunteer opportunities. An awesome office space. A hybrid working model, giving our employees great choice and flexibility to work in a way that's best for their particular job, their teams, and their lives. Simply Business is an equal opportunity employer. We're committed to welcoming and helping employees grow within an inclusive & diverse culture. And that commitment starts with our interview process. Once you apply, your info will be reviewed by a team with a mix of levels and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited! Most of our first round interviews will take place over Zoom. In subsequent interviews, there may be an opportunity/expectation to meet team members in person. If it looks like you could be a good fit for the role, we'll ask you to interview on Zoom first regardless - you'll need WiFi and a laptop, or a 4G-enabled smartphone. If you don't have access to either of these, or you need support with your application, get in touch with us at . Please email us with any questions or if you want to pause your application for a bit - we'll be happy to keep you updated on future opportunities like the one above. We'll deliver tips and tools to grow your business right to your inbox.
01/25/2025
Full time
Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. We're doing this by simplifying the insurance-buying process for all small businesses, blending together a combination of technology, data, and insurance knowledge. Our proprietary technology platform allows small business owners to easily search and compare quotes from over 20 top-rated insurance providers, customize their coverage, and purchase and access their policies - all online. Founded in the UK in 2005, Simply Business is an insurtech pioneer with nearly 20 years of experience supporting small businesses. Simply Business is passionate about building an outstanding product for our customers - one that empowers their entrepreneurial spirits. More importantly, we're doing it all while taking care of our people. We've consistently been named a best place to work, including most recently ranking in Built In's 2024 Best Midsized Companies to Work for in the US (Top 100), and Best Places to Work in Boston. We want team members who have the drive to challenge boundaries. If you're smart and passionate about delivering brilliant customer experiences, we'd love to hear from you. A pivotal role in the marketing team, the Senior Lifecycle Marketing Manager will be responsible for the development and implementation of lifecycle marketing strategies to turn small business owners into enthusiastic new customers and existing customers into long-term advocates. This role will advance impactful customer experiences (through email and SMS) designed to drive engagement and revenue across the user journey from demand generation to sales and from post-purchase to customer retention. The ideal candidate is a creative and analytical marketing leader with a deep understanding of customer behavior, strong cross-team collaboration, and technical expertise with CRM platforms. They will own end-to-end lifecycle communication processes, including audience targeting, creative development, and performance monitoring and reporting. Responsibilities: Partner with the Marketing, Customer, and Operations teams to define a roadmap for audience targeting, messaging, and initiatives across the customer lifecycle. Create data-driven customer journey maps, nurture strategies, and loyalty initiatives to increase customer acquisition, retention, and overall lifetime value. Develop and deliver a seamless omni-channel experience across each phase of the customer journey. Advance efforts to deliver highly personalized and dynamic content that resonates with small business owners and educates them on the need for business insurance. Oversee the technical implementation of our lifecycle programs and leverage our martech capabilities to launch targeted automated communications (email, SMS, etc.) to improve customer engagement. Develop a test-and-learn methodology to inform our lifecycle marketing strategy and continuously optimize our efforts. Monitor and report on performance, including deliverability, click-through and opt-out rates. Meet prospect engagement, sales, and retention goals. Stay informed on the best CRM practices and industry trends. Make recommendations to take advantage of new technologies. What we are looking for: 7+ years of experience with a background in multi-channel Customer Relationship Management, Marketing, and CRM tools. A strong, inspiring leader with the ability to build relationships across the organization and influence cross-functionally to drive objectives forward. A deep understanding of customer behavior and a passion for improving the customer experience. A detail-oriented thinker, balanced between the technical and creative with an ability to work well with designers, copywriters and even jump in yourself. Proficiency in email marketing and CRM best practices, and technical knowledge related to email deliverability, segmentation, and personalization. Advanced analytical skills and proficiency in data-driven decision making. A strong drive for experimentation and continuous improvement. Excellent communication skills and strong executive presence. A sharp focus on results and strong project management skills. The ability to thrive in a fast-paced, dynamic environment. Hands-on experience with marketing automation platforms. Direct experience with Salesforce a plus. Benefits: Group plan for medical, dental, vision, and prescription drug coverage. Short term disability, long term disability, and life insurance coverage. Participation in the Company's bonus program. Participation in 401(k) plan with a 5% employer match. Commuter benefits to help cut down on parking and public transit costs. 25 days of vacation time plus 10 sick days and 10 company holidays. A genuine investment in your learning and development. Regular team outings and volunteer opportunities. An awesome office space. A hybrid working model, giving our employees great choice and flexibility to work in a way that's best for their particular job, their teams, and their lives. Simply Business is an equal opportunity employer. We're committed to welcoming and helping employees grow within an inclusive & diverse culture. And that commitment starts with our interview process. Once you apply, your info will be reviewed by a team with a mix of levels and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited! Most of our first round interviews will take place over Zoom. In subsequent interviews, there may be an opportunity/expectation to meet team members in person. If it looks like you could be a good fit for the role, we'll ask you to interview on Zoom first regardless - you'll need WiFi and a laptop, or a 4G-enabled smartphone. If you don't have access to either of these, or you need support with your application, get in touch with us at . Please email us with any questions or if you want to pause your application for a bit - we'll be happy to keep you updated on future opportunities like the one above. We'll deliver tips and tools to grow your business right to your inbox.
