Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/08/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO. Relocation assistance is not available for this position. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor. 2+ years handling complex non-injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/08/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO. Relocation assistance is not available for this position. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor. 2+ years handling complex non-injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will manage and be accountable for property and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. This is a role that must sit out of our Colorado Springs campus location. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims. 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Field property claims experience. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Experience with Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Ability to work weekends and overtime if needed. US military experience through military service or a military spouse/domestic partner. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $103,450 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/08/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will manage and be accountable for property and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. This is a role that must sit out of our Colorado Springs campus location. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims. 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Field property claims experience. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Experience with Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Ability to work weekends and overtime if needed. US military experience through military service or a military spouse/domestic partner. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $103,450 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description: Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with. Job Summary: As an Assistant Community Association Manager at Affinity Management Services, you will support the overall operations of the community by cultivating positive relationships with association boards, addressing unit owners' needs, managing vendors, and ensuring the community is well-maintained and efficiently run. You will play a key role in assisting the Community Association Manager and ensuring the smooth functioning of the subdivisions within the Master association Key Responsibilities: Oversee the subdivisions within the Master association, ensuring they are well-managed and meet community standards. Develop and maintain professional relationships with the Board of Directors and homeowners, promptly addressing service requests and investigating serious complaints. Foster relationships with association vendors to ensure cooperation and supervise the quality of their services. Assist in planning, directing, and overseeing the implementation of comprehensive systems for the protection of community assets and records. Inspect the community and facilities to determine maintenance and security needs, ensuring safety rules are communicated and enforced. Investigate accidents and claims for property damage, including damage or destruction to common elements, and prepare detailed written reports. Prepare meeting agendas, supervise file and record management, and attend Board of Directors and Annual or Special Meetings. Assist in the preparation of monthly financial reports, ensuring accuracy and variance trend analysis. Support the management of the association's finances, understand financial statements, and provide guidance to the board for sound decision-making. Help prepare the association's annual budget, analyze expenses item by item, and suggest adequate funding for financial responsibility. Prepare RFPs for job requests and analyze bids to ensure accurate comparison and presentation of project specifications. Provide reports to the Board of Directors with recommendations to enhance community appearance, values, and promote harmony among residents. Respond to and act on association emergencies in a timely manner. Assist in managing major improvement projects, including preparing RFPs for projects exceeding $10,000, coordinating meetings, and overseeing vendor interactions. Schedule and review staff assignments to ensure adequate coverage while working within the assigned budget. Review and approve payroll for direct employees and vendor invoices before payment. Requirements: Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.). Professional communication skills (phone, interpersonal, written, verbal, etc.). Exceptional customer service skills. Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.). Bilingual proficiency is preferred. 2 years of experience in property management is preferred. General computer skills required. Who We Are: At Affinity Management Services, we are passionate about community association management. We value knowledge sharing and welcome new team members who enjoy the challenges of community association and property management, including Homeowners Associations, Condominiums, and Apartments. Our Values: We lead with the following values: Relationship Focus : We exceed expectations and build lasting relationships. Teamwork : We collaborate and take collective ownership of our clients' needs. Professionalism : We hold ourselves to a high standard and have a continued commitment to self-development. Solutions Driven : We anticipate, adapt, and implement the right strategy and process. What We Offer: We invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including: - Fully paid medical insurance - Voluntary dental, vision, life insurance, and short-term disability - 401(K) Plan after 90 days of employment Additionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations. Note: The company provides a disclaimer that the job post may not be an exhaustive list of all responsibilities and requirements, and the essential functions of the job may change based on business necessity. Affinity Management Services is committed to a non-smoking and drug-free environment. We are dedicated to fair treatment of all applicants and associates without regard to factors such as race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity, as protected by law. Compensation details: 0 Yearly Salary PI4f0caa70fe4f-8946
08/06/2026
Full time
Description: Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with. Job Summary: As an Assistant Community Association Manager at Affinity Management Services, you will support the overall operations of the community by cultivating positive relationships with association boards, addressing unit owners' needs, managing vendors, and ensuring the community is well-maintained and efficiently run. You will play a key role in assisting the Community Association Manager and ensuring the smooth functioning of the subdivisions within the Master association Key Responsibilities: Oversee the subdivisions within the Master association, ensuring they are well-managed and meet community standards. Develop and maintain professional relationships with the Board of Directors and homeowners, promptly addressing service requests and investigating serious complaints. Foster relationships with association vendors to ensure cooperation and supervise the quality of their services. Assist in planning, directing, and overseeing the implementation of comprehensive systems for the protection of community assets and records. Inspect the community and facilities to determine maintenance and security needs, ensuring safety rules are communicated and enforced. Investigate accidents and claims for property damage, including damage or destruction to common elements, and prepare detailed written reports. Prepare meeting agendas, supervise file and record management, and attend Board of Directors and Annual or Special Meetings. Assist in the preparation of monthly financial reports, ensuring accuracy and variance trend analysis. Support the management of the association's finances, understand financial statements, and provide guidance to the board for sound decision-making. Help prepare the association's annual budget, analyze expenses item by item, and suggest adequate funding for financial responsibility. Prepare RFPs for job requests and analyze bids to ensure accurate comparison and presentation of project specifications. Provide reports to the Board of Directors with recommendations to enhance community appearance, values, and promote harmony among residents. Respond to and act on association emergencies in a timely manner. Assist in managing major improvement projects, including preparing RFPs for projects exceeding $10,000, coordinating meetings, and overseeing vendor interactions. Schedule and review staff assignments to ensure adequate coverage while working within the assigned budget. Review and approve payroll for direct employees and vendor invoices before payment. Requirements: Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.). Professional communication skills (phone, interpersonal, written, verbal, etc.). Exceptional customer service skills. Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.). Bilingual proficiency is preferred. 2 years of experience in property management is preferred. General computer skills required. Who We Are: At Affinity Management Services, we are passionate about community association management. We value knowledge sharing and welcome new team members who enjoy the challenges of community association and property management, including Homeowners Associations, Condominiums, and Apartments. Our Values: We lead with the following values: Relationship Focus : We exceed expectations and build lasting relationships. Teamwork : We collaborate and take collective ownership of our clients' needs. Professionalism : We hold ourselves to a high standard and have a continued commitment to self-development. Solutions Driven : We anticipate, adapt, and implement the right strategy and process. What We Offer: We invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including: - Fully paid medical insurance - Voluntary dental, vision, life insurance, and short-term disability - 401(K) Plan after 90 days of employment Additionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations. Note: The company provides a disclaimer that the job post may not be an exhaustive list of all responsibilities and requirements, and the essential functions of the job may change based on business necessity. Affinity Management Services is committed to a non-smoking and drug-free environment. We are dedicated to fair treatment of all applicants and associates without regard to factors such as race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity, as protected by law. Compensation details: 0 Yearly Salary PI4f0caa70fe4f-8946
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Auto Claims Operations Manager, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Chesapeake, VA Crossways office. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current or previous experience as a Claims Manager/Supervisor. Experience handling complex non-Injury auto coverage and liability issues. Experience handling Auto total loss claims. Experience handling physical damage claims. Strong experience coaching and developing claims adjusters to meet organizational and development goals. Master's Degree and/or CPCU designation. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/05/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Auto Claims Operations Manager, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Chesapeake, VA Crossways office. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current or previous experience as a Claims Manager/Supervisor. Experience handling complex non-Injury auto coverage and liability issues. Experience handling Auto total loss claims. Experience handling physical damage claims. Strong experience coaching and developing claims adjusters to meet organizational and development goals. Master's Degree and/or CPCU designation. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Auto Claims Operations Manager, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Chesapeake, VA Crossways office. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current or previous experience as a Claims Manager/Supervisor. Experience handling complex non-Injury auto coverage and liability issues. Experience handling Auto total loss claims. Experience handling physical damage claims. Strong experience coaching and developing claims adjusters to meet organizational and development goals. Master's Degree and/or CPCU designation. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Auto Claims Operations Manager, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Chesapeake, VA Crossways office. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current or previous experience as a Claims Manager/Supervisor. Experience handling complex non-Injury auto coverage and liability issues. Experience handling Auto total loss claims. Experience handling physical damage claims. Strong experience coaching and developing claims adjusters to meet organizational and development goals. Master's Degree and/or CPCU designation. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Position Title: Capture Manager (Hybrid) Location: Bethesda, Maryland, United States Job Category: Business Development Job Type: Full-Time Description: Overview Are you looking to make a meaningful impact by shaping and winning strategic federal opportunities? Sedgwick Government Solutions is on an aggressive growth trajectory supporting federal agencies across healthcare, claims administration, managed care and mission-support services. As a Capture Manager , you will play a key role in identifying, shaping and driving high-priority opportunities from early positioning through proposal submission. You will work closely with internal teams, partners and stakeholders to develop strong capture strategies refine win approaches and align resources for success. This role is ideal for a strategic and results-driven professional who can balance planning and execution in a fast-paced environment. Join our team and help drive continued growth by turning our capabilities into winning solutions. Capture Manager Responsibilities As a Capture Manager , you will lead the strategy and execution of federal opportunities driving capture efforts from initial identification through proposal submission and supporting SGS's continued growth. Lead capture strategy and execution for assigned federal opportunities across SGS priority markets Develop and execute capture plans, including win strategies, competitive analysis and action plans for active pursuits Coordinate cross-functional teams, including business development, operations, pricing, contracts and proposal teams to advance qualified opportunities Conduct customer, competitor and market research to strengthen position-to-win and solution differentiation Drive opportunity qualification and bid/no-bid decisions through structured capture processes and internal reviews Manage opportunity pipeline data, capture artifacts and reporting within approved systems and processes Support teaming strategies, partner engagement and continuous improvement by capturing lessons learned and sharing best practices Capture Manager Qualifications Bachelor's degree in business, healthcare administration, public administration, communications or a related field required 5+ years of experience in federal capture, business development, proposal management or other related growth roles with success in government acquisition processes required Experience supporting federal opportunities and navigating the full federal procurement lifecycle required Proven experience supporting proposals, including technical, cost and white paper submissions Ability to manage multiple concurrent opportunities and meet competing deadlines Experience collaborating with cross-functional teams and maintaining strong attention to detail Strong written and verbal communication skills including ability to support proposal development Experience developing capture plans, win strategies and competitive analyses Strong understanding of federal procurement processes, contract vehicles and bid/no-bid decisions Ability to analyze solicitations, customer drivers, and competitive positioning to support win strategies. Experience with CRM tools, pipeline management systems and Microsoft Office applications Ability to build alignment across stakeholders and manage complex pursuits in a fast-paced environment Strong organizational, problem-solving and decision-making skills with sound judgment Preferred experience supporting federal healthcare or related programs and working with federal agencies or teaming partners Must be able to successfully pass a preliminary credit and background check prior to hiring U.S. Citizenship required and ability to obtain and maintain a security clearance Must be able to travel as required For a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets, their employees and their customers. At Sedgwick Government Solutions, caring counts . Join our team of creative and caring people of all backgrounds and help us make a difference in the lives of others. Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($130,000-$135,000). A comprehensive benefits package is offered including, but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. To be considered for this position, please submit a resume, and complete the application. The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Important Information Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire. At this time, Sedgwick Government Solutions cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. Search Firm Representatives Please be advised that Sedgwick Government Solutions is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to the Sedgwick Government Solutions. All resumes submitted by search firms to any employee at the Sedgwick Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Sedgwick Government Solutions and no fee will be paid in the event that person is hired by Sedgwick Government Solutions. Sedgwick Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact the Sedgwick Government Solutions regarding accommodation. Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) . This regulation prohibits discrimination against qualified individuals based on disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans. About Sedgwick Government Solutions Sedgwick Government Solutions is a trusted partner for federal agencies across the U.S., helping them confidently manage risk and claims. With decades of experience and deep regulatory expertise, we keep agencies compliant while improving their workforce's health and productivity. Backed by the most advanced technology, our tailored solutions help agencies navigate the complexities of federal risk and claims management. Sedgwick Government Solutions Compensation details: 00 Yearly Salary PI0a997a9f5b58-5698
08/03/2026
Full time
Position Title: Capture Manager (Hybrid) Location: Bethesda, Maryland, United States Job Category: Business Development Job Type: Full-Time Description: Overview Are you looking to make a meaningful impact by shaping and winning strategic federal opportunities? Sedgwick Government Solutions is on an aggressive growth trajectory supporting federal agencies across healthcare, claims administration, managed care and mission-support services. As a Capture Manager , you will play a key role in identifying, shaping and driving high-priority opportunities from early positioning through proposal submission. You will work closely with internal teams, partners and stakeholders to develop strong capture strategies refine win approaches and align resources for success. This role is ideal for a strategic and results-driven professional who can balance planning and execution in a fast-paced environment. Join our team and help drive continued growth by turning our capabilities into winning solutions. Capture Manager Responsibilities As a Capture Manager , you will lead the strategy and execution of federal opportunities driving capture efforts from initial identification through proposal submission and supporting SGS's continued growth. Lead capture strategy and execution for assigned federal opportunities across SGS priority markets Develop and execute capture plans, including win strategies, competitive analysis and action plans for active pursuits Coordinate cross-functional teams, including business development, operations, pricing, contracts and proposal teams to advance qualified opportunities Conduct customer, competitor and market research to strengthen position-to-win and solution differentiation Drive opportunity qualification and bid/no-bid decisions through structured capture processes and internal reviews Manage opportunity pipeline data, capture artifacts and reporting within approved systems and processes Support teaming strategies, partner engagement and continuous improvement by capturing lessons learned and sharing best practices Capture Manager Qualifications Bachelor's degree in business, healthcare administration, public administration, communications or a related field required 5+ years of experience in federal capture, business development, proposal management or other related growth roles with success in government acquisition processes required Experience supporting federal opportunities and navigating the full federal procurement lifecycle required Proven experience supporting proposals, including technical, cost and white paper submissions Ability to manage multiple concurrent opportunities and meet competing deadlines Experience collaborating with cross-functional teams and maintaining strong attention to detail Strong written and verbal communication skills including ability to support proposal development Experience developing capture plans, win strategies and competitive analyses Strong understanding of federal procurement processes, contract vehicles and bid/no-bid decisions Ability to analyze solicitations, customer drivers, and competitive positioning to support win strategies. Experience with CRM tools, pipeline management systems and Microsoft Office applications Ability to build alignment across stakeholders and manage complex pursuits in a fast-paced environment Strong organizational, problem-solving and decision-making skills with sound judgment Preferred experience supporting federal healthcare or related programs and working with federal agencies or teaming partners Must be able to successfully pass a preliminary credit and background check prior to hiring U.S. Citizenship required and ability to obtain and maintain a security clearance Must be able to travel as required For a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets, their employees and their customers. At Sedgwick Government Solutions, caring counts . Join our team of creative and caring people of all backgrounds and help us make a difference in the lives of others. Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($130,000-$135,000). A comprehensive benefits package is offered including, but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. To be considered for this position, please submit a resume, and complete the application. The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Important Information Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire. At this time, Sedgwick Government Solutions cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. Search Firm Representatives Please be advised that Sedgwick Government Solutions is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to the Sedgwick Government Solutions. All resumes submitted by search firms to any employee at the Sedgwick Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Sedgwick Government Solutions and no fee will be paid in the event that person is hired by Sedgwick Government Solutions. Sedgwick Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact the Sedgwick Government Solutions regarding accommodation. Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) . This regulation prohibits discrimination against qualified individuals based on disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans. About Sedgwick Government Solutions Sedgwick Government Solutions is a trusted partner for federal agencies across the U.S., helping them confidently manage risk and claims. With decades of experience and deep regulatory expertise, we keep agencies compliant while improving their workforce's health and productivity. Backed by the most advanced technology, our tailored solutions help agencies navigate the complexities of federal risk and claims management. Sedgwick Government Solutions Compensation details: 00 Yearly Salary PI0a997a9f5b58-5698
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/02/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will manage and be accountable for property and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. This is a role that must sit out of our Colorado Springs campus location. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims. 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Field property claims experience. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Experience with Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Ability to work weekends and overtime if needed. US military experience through military service or a military spouse/domestic partner. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $103,450 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/02/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will manage and be accountable for property and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. This is a role that must sit out of our Colorado Springs campus location. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims. 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Field property claims experience. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Experience with Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Ability to work weekends and overtime if needed. US military experience through military service or a military spouse/domestic partner. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $103,450 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO. Relocation assistance is not available for this position. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor. 2+ years handling complex non-injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/02/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO. Relocation assistance is not available for this position. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor. 2+ years handling complex non-injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
ARCADIA MANAGEMENT SERVICES CO
San Jose, California
Description: Arcadia Management Services is looking for a Claims & Legal Manager - Residential Properties to join our exceptional team. In this role, you'll be responsible for supporting the residential property portfolio by managing eviction processes, coordinating litigation and claims, and partnering with internal teams and external counsel to mitigate legal and operational risk. WHO WE ARE Arcadia Management Services is a privately held, full-service property management company based in San Jose, California. As part of the Arcadia family of companies, we oversee a diverse residential portfolio throughout the Bay Area, with a long-standing track record of operational excellence and long-term ownership. Our success is built on high standards, accountability, and consistency in execution. We take a disciplined, hands-on approach to property operations and expect the same level of ownership from our team. Many of our employees have built long careers here-a reflection of our commitment to stability, professionalism, and doing things the right way. WHO WE NEED We are seeking a detail-oriented, highly organized professional who thrives in a high-accountability environment and is comfortable working at the intersection of operations, legal coordination, and risk management. The ideal candidate is: Process-driven and highly organized, with the ability to manage multiple complex matters simultaneously A strong communicator, capable of working effectively with property teams, attorneys, insurance partners, and executive leadership Thoughtful and decisive, with sound judgment around escalation, risk, and prioritization Resilient under pressure, able to manage deadlines, disputes, and competing priorities with professionalism Highly accountable, taking full ownership of responsibilities and driving issues through to resolution WHAT WE OFFER We offer the opportunity to be part of a stable, established organization where your work has real visibility and impact. This role provides direct exposure to leadership, meaningful responsibility, and the ability to influence outcomes across the portfolio. In addition, we offer: A collaborative, high-performing environment with clear expectations and leadership support Exposure to complex legal, claims, and operational challenges with real business impact A comprehensive and competitive benefits package, including medical, dental, vision, retirement plans, and paid time off Long-term career stability and growth opportunities within a company that values tenure and promotes from within JOB DESCRIPTION This role supports the residential property portfolio by managing eviction processes, coordinating litigation and claims, and partnering with internal teams and external counsel to mitigate legal and operational risk. This is a hands-on, in-house role focused on execution, coordination, and continuous process improvement. The position serves as a key liaison between property operations, legal counsel, and insurance partners, ensuring compliance with applicable laws and consistency in case handling across the portfolio. This role does not provide legal advice. Requirements: DUTIES AND RESPONSIBILITIES Executive Reporting & Stakeholder Communication Prepare and deliver regular reporting to the management team on eviction activity, claims status, legal trends, and risk exposure Present monthly and quarterly summaries of portfolio-wide legal and claims activity, including key metrics, trends, and areas of concern Provide timely and ongoing updates to the President, CFO and Director of Residential Property Management on significant claims, litigation matters, and emerging risks Escalate high-risk or high impact matters promptly, ensuring leadership has clear visibility into potential exposure and recommended actions Develop clear, concise reporting materials that translate legal and claims data into actionable business insights Evictions & Lease Enforcement Manage the full lifecycle of eviction (unlawful detainer) matters across the portfolio Coordinate with property managers, residents, and outside counsel to ensure timely and compliant filings Prepare and review notices (e.g., pay-or-quit, termination notices) Track court deadlines, filings, and case status Maintain accurate records and reporting Ensure consistent application of company policies and legal requirements across all properties Small Claims Court Coordination Manage small claims cases including unpaid rent, damages, and disputes Evaluate case outcomes for process improvement Prepare, file, and manage small claims actions including documentation, evidence, and court coordination Attend hearings as needed and support property teams in case preparation Claims & Insurance Management Manage liability, property damage, and tenant-related claims Monitor self-insured retention or deductible Serve as contact with insurance carriers and adjusters Coordinate documentation and claim follow-up Monitor claim trends, loss drivers, and exposure to inform risk mitigation strategies and operational improvements. Identify recurring issues and partner with leadership to implement preventative solutions Legal & Outside Counsel Coordination Partner with outside counsel on eviction and claims matters Manage documentation and case files Track legal spend, review invoices for accuracy, and support budget oversight Portfolio Risk & Compliance Support Monitor compliance with California landlord-tenant, fair housing, and related regulatory requirements Provide guidance to property teams on lease enforcement and documentation Operational Oversight & Reporting Maintain tracking systems for evictions, claims, and legal matters Prepare reports on case activity and trends Develop procedures and templates Train property teams on processes Drive standardization of processes, templates, and documentation across the portfolio QUALIFICATIONS: 5 plus years of experience in litigation support and claims management Experience working with California landlord-tenant law and eviction processes Strong organizational and case management skills Excellent written and verbal communication skills Ability to manage multiple priorities, meet deadlines, and adapt to changing demands Experience working with property management teams and/or real estate operations Proficiency with property management software (e.g., Yardi), Microsoft Office, and cloud-based document systems (e.g., Box) Education: Bachelor's degree, Paralegal certificate, or equivalent combination of education and experience CORE COMPETENCIES: Judgment & Risk Awareness Ability to assess legal exposure and business risk Sound judgment when determining escalation vs. resolution Organization & Attention to Detail High attention to detail with strong case management discipline Ability to track and manage multiple concurrent matters Strong memory and recall ability to accurately retain and reference case details, timelines, and documentation across multiple matters Discretion & Professionalism Handles sensitive legal and employee-related matters with confidentiality Maintains neutrality and objectivity in investigations and disputes Communication & Influence Communicate effectively with attorneys, insurance carriers, and internal teams Able to translate legal concepts into practical operational guidance Resilience & Adaptability Manages urgent deadlines and complex disputes calmly Maintains professionalism in high-pressure or adversarial situations PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Ability to sit for extended periods while working at a computer and reviewing documents Frequent use of hands and fingers to operate a computer, keyboard, and standard office equipment Ability to read, review, and analyze detailed written materials and electronic records Ability to communicate clearly in person, by phone, and in virtual meetings Ability to occasionally stand, walk, and move between office locations or attend court proceedings and property sites Ability to lift and carry files or materials up to 15 pounds on an occasional basis Ability to travel locally between properties, courts, or meetings as needed Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position. Additional Requirements: Must pass a background check after conditional offer of employment. This company participates in E-Verify to confirm the employment eligibility of all new employees. Benefits: Comprehensive benefits package including health insurance, retirement plans, and paid time off. Opportunities for professional development. A collaborative and supportive work environment with a focus on employee well-being and growth. . click apply for full job details
08/01/2026
Full time
Description: Arcadia Management Services is looking for a Claims & Legal Manager - Residential Properties to join our exceptional team. In this role, you'll be responsible for supporting the residential property portfolio by managing eviction processes, coordinating litigation and claims, and partnering with internal teams and external counsel to mitigate legal and operational risk. WHO WE ARE Arcadia Management Services is a privately held, full-service property management company based in San Jose, California. As part of the Arcadia family of companies, we oversee a diverse residential portfolio throughout the Bay Area, with a long-standing track record of operational excellence and long-term ownership. Our success is built on high standards, accountability, and consistency in execution. We take a disciplined, hands-on approach to property operations and expect the same level of ownership from our team. Many of our employees have built long careers here-a reflection of our commitment to stability, professionalism, and doing things the right way. WHO WE NEED We are seeking a detail-oriented, highly organized professional who thrives in a high-accountability environment and is comfortable working at the intersection of operations, legal coordination, and risk management. The ideal candidate is: Process-driven and highly organized, with the ability to manage multiple complex matters simultaneously A strong communicator, capable of working effectively with property teams, attorneys, insurance partners, and executive leadership Thoughtful and decisive, with sound judgment around escalation, risk, and prioritization Resilient under pressure, able to manage deadlines, disputes, and competing priorities with professionalism Highly accountable, taking full ownership of responsibilities and driving issues through to resolution WHAT WE OFFER We offer the opportunity to be part of a stable, established organization where your work has real visibility and impact. This role provides direct exposure to leadership, meaningful responsibility, and the ability to influence outcomes across the portfolio. In addition, we offer: A collaborative, high-performing environment with clear expectations and leadership support Exposure to complex legal, claims, and operational challenges with real business impact A comprehensive and competitive benefits package, including medical, dental, vision, retirement plans, and paid time off Long-term career stability and growth opportunities within a company that values tenure and promotes from within JOB DESCRIPTION This role supports the residential property portfolio by managing eviction processes, coordinating litigation and claims, and partnering with internal teams and external counsel to mitigate legal and operational risk. This is a hands-on, in-house role focused on execution, coordination, and continuous process improvement. The position serves as a key liaison between property operations, legal counsel, and insurance partners, ensuring compliance with applicable laws and consistency in case handling across the portfolio. This role does not provide legal advice. Requirements: DUTIES AND RESPONSIBILITIES Executive Reporting & Stakeholder Communication Prepare and deliver regular reporting to the management team on eviction activity, claims status, legal trends, and risk exposure Present monthly and quarterly summaries of portfolio-wide legal and claims activity, including key metrics, trends, and areas of concern Provide timely and ongoing updates to the President, CFO and Director of Residential Property Management on significant claims, litigation matters, and emerging risks Escalate high-risk or high impact matters promptly, ensuring leadership has clear visibility into potential exposure and recommended actions Develop clear, concise reporting materials that translate legal and claims data into actionable business insights Evictions & Lease Enforcement Manage the full lifecycle of eviction (unlawful detainer) matters across the portfolio Coordinate with property managers, residents, and outside counsel to ensure timely and compliant filings Prepare and review notices (e.g., pay-or-quit, termination notices) Track court deadlines, filings, and case status Maintain accurate records and reporting Ensure consistent application of company policies and legal requirements across all properties Small Claims Court Coordination Manage small claims cases including unpaid rent, damages, and disputes Evaluate case outcomes for process improvement Prepare, file, and manage small claims actions including documentation, evidence, and court coordination Attend hearings as needed and support property teams in case preparation Claims & Insurance Management Manage liability, property damage, and tenant-related claims Monitor self-insured retention or deductible Serve as contact with insurance carriers and adjusters Coordinate documentation and claim follow-up Monitor claim trends, loss drivers, and exposure to inform risk mitigation strategies and operational improvements. Identify recurring issues and partner with leadership to implement preventative solutions Legal & Outside Counsel Coordination Partner with outside counsel on eviction and claims matters Manage documentation and case files Track legal spend, review invoices for accuracy, and support budget oversight Portfolio Risk & Compliance Support Monitor compliance with California landlord-tenant, fair housing, and related regulatory requirements Provide guidance to property teams on lease enforcement and documentation Operational Oversight & Reporting Maintain tracking systems for evictions, claims, and legal matters Prepare reports on case activity and trends Develop procedures and templates Train property teams on processes Drive standardization of processes, templates, and documentation across the portfolio QUALIFICATIONS: 5 plus years of experience in litigation support and claims management Experience working with California landlord-tenant law and eviction processes Strong organizational and case management skills Excellent written and verbal communication skills Ability to manage multiple priorities, meet deadlines, and adapt to changing demands Experience working with property management teams and/or real estate operations Proficiency with property management software (e.g., Yardi), Microsoft Office, and cloud-based document systems (e.g., Box) Education: Bachelor's degree, Paralegal certificate, or equivalent combination of education and experience CORE COMPETENCIES: Judgment & Risk Awareness Ability to assess legal exposure and business risk Sound judgment when determining escalation vs. resolution Organization & Attention to Detail High attention to detail with strong case management discipline Ability to track and manage multiple concurrent matters Strong memory and recall ability to accurately retain and reference case details, timelines, and documentation across multiple matters Discretion & Professionalism Handles sensitive legal and employee-related matters with confidentiality Maintains neutrality and objectivity in investigations and disputes Communication & Influence Communicate effectively with attorneys, insurance carriers, and internal teams Able to translate legal concepts into practical operational guidance Resilience & Adaptability Manages urgent deadlines and complex disputes calmly Maintains professionalism in high-pressure or adversarial situations PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Ability to sit for extended periods while working at a computer and reviewing documents Frequent use of hands and fingers to operate a computer, keyboard, and standard office equipment Ability to read, review, and analyze detailed written materials and electronic records Ability to communicate clearly in person, by phone, and in virtual meetings Ability to occasionally stand, walk, and move between office locations or attend court proceedings and property sites Ability to lift and carry files or materials up to 15 pounds on an occasional basis Ability to travel locally between properties, courts, or meetings as needed Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position. Additional Requirements: Must pass a background check after conditional offer of employment. This company participates in E-Verify to confirm the employment eligibility of all new employees. Benefits: Comprehensive benefits package including health insurance, retirement plans, and paid time off. Opportunities for professional development. A collaborative and supportive work environment with a focus on employee well-being and growth. . click apply for full job details
