The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. . Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Niles Illinois United States Primary Location Full Time Salary Range: $44,170.00 - $57,630.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $21.23 - $27.70 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Mar 21, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
03/25/2025
Full time
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. . Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Niles Illinois United States Primary Location Full Time Salary Range: $44,170.00 - $57,630.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $21.23 - $27.70 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Mar 21, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
ABOUT US Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City. POSITION OVERVIEW The Senior Economic Empowerment Specialist provides overall programmatic, administrative, and logistical functions related to employer relations and job placement/workforce development under the guidance of the Economic Empowerment Program (EEP) Senior Director. Takes a lead in maintaining relations with existing employers and generates new opportunities for EEP clients and alumni. Regularly matches clients to internship opportunities, solicits and responds to employer feedback, and monitors internship performance. Supervises internship and career readiness assistance to EEP clients, including the provision of job placement services and retention-related activities. Assists EEP clients in obtaining and maintaining living wage employment within NYC's private, health, and human services-related employment sectors. RESPONSIBILITIES Collaborate with EEP Senior Director to identify, cultivate, and maintain relationships with employers for the purpose of generating program referral partners, and internships and job placements for EEP clients Cultivate and maintain program partnerships and employer marketing materials Lead presentations and site visits between employer and program partners that increase, maintain, and strengthen relationships with external EEP partners Oversee the EEP internship program, including tracking timelines and communicating regularly with internship partners to ensure clients are performing in accordance with programmatic standards Coordination of the Interview Prep module and management of assigned volunteers Development of job search and placement programmatic guidelines and practices CAN-related and oversight of implementation Serve as a leadership member of the Career Advancement Network (CAN); provide committee updates regarding the various program details on internship and job placements and act as the point person for any CAN-related job leads Provide individual case management and job search as needed Collaborate closely with other service providers, including legal staff, clinical staff, shelter staff, and HRA case workers as necessary to ensure client stability and support Support the EEP Senior Director in any other duties or special projects as needed Bachelor's Degree required, with specialization in social work, human services, psychology, sociology, or liberal arts; MSW highly preferred Minimum of two (2) years of experience in program coordination, economic development, and/or workforce development Supervisory experience or experience in directing the work of volunteers and interns is required Budgeted Salary: $65,813 - $72,698 per year; based on experience pursuant to wage scale in accordance with collective bargaining agreement Work position is Full-time - standard 35/hr/wk; Salaried/Exempt Work schedule is currently Hybrid; must be able to meet job location schedule obligations Benefits: Health, Dental and Vision Insurance Employer-paid life insurance Employer retirement contribution Paid time off (Holidays, Vacation, Personal, Sick) Generous Leave Policy Flexible spending account / Health savings account Student loan assistance Tuition reimbursement program Gym reimbursement program Wellness program and rewards Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws. Survivors of gender-based violence are strongly encouraged to apply.
03/24/2025
Full time
ABOUT US Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City. POSITION OVERVIEW The Senior Economic Empowerment Specialist provides overall programmatic, administrative, and logistical functions related to employer relations and job placement/workforce development under the guidance of the Economic Empowerment Program (EEP) Senior Director. Takes a lead in maintaining relations with existing employers and generates new opportunities for EEP clients and alumni. Regularly matches clients to internship opportunities, solicits and responds to employer feedback, and monitors internship performance. Supervises internship and career readiness assistance to EEP clients, including the provision of job placement services and retention-related activities. Assists EEP clients in obtaining and maintaining living wage employment within NYC's private, health, and human services-related employment sectors. RESPONSIBILITIES Collaborate with EEP Senior Director to identify, cultivate, and maintain relationships with employers for the purpose of generating program referral partners, and internships and job placements for EEP clients Cultivate and maintain program partnerships and employer marketing materials Lead presentations and site visits between employer and program partners that increase, maintain, and strengthen relationships with external EEP partners Oversee the EEP internship program, including tracking timelines and communicating regularly with internship partners to ensure clients are performing in accordance with programmatic standards Coordination of the Interview Prep module and management of assigned volunteers Development of job search and placement programmatic guidelines and practices CAN-related and oversight of implementation Serve as a leadership member of the Career Advancement Network (CAN); provide committee updates regarding the various program details on internship and job placements and act as the point person for any CAN-related job leads Provide individual case management and job search as needed Collaborate closely with other service providers, including legal staff, clinical staff, shelter staff, and HRA case workers as necessary to ensure client stability and support Support the EEP Senior Director in any other duties or special projects as needed Bachelor's Degree required, with specialization in social work, human services, psychology, sociology, or liberal arts; MSW highly preferred Minimum of two (2) years of experience in program coordination, economic development, and/or workforce development Supervisory experience or experience in directing the work of volunteers and interns is required Budgeted Salary: $65,813 - $72,698 per year; based on experience pursuant to wage scale in accordance with collective bargaining agreement Work position is Full-time - standard 35/hr/wk; Salaried/Exempt Work schedule is currently Hybrid; must be able to meet job location schedule obligations Benefits: Health, Dental and Vision Insurance Employer-paid life insurance Employer retirement contribution Paid time off (Holidays, Vacation, Personal, Sick) Generous Leave Policy Flexible spending account / Health savings account Student loan assistance Tuition reimbursement program Gym reimbursement program Wellness program and rewards Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws. Survivors of gender-based violence are strongly encouraged to apply.
Graham Healthcare Group is looking for a Content Copywriter Specialist to join our dynamic team. The role of the Content Copywriter Specialist is to help strategize and execute marketing initiatives on the Graham Healthcare Group entities and any new merger and acquisitions. Marketing initiatives in this capacity including writing content across digital and physical channels to maintain brand standards, increase engagement, and bolster organic search traffic. The Content Copywriter Specialist will report to the Senior Marketing Manager and collaborate with the multiple teams in the organization and leaders within our portfolio. Graham Healthcare Group is a strong and growing company with a history founded on leadership and corporate citizenship. Whether you work in care-coordination or behind the scenes in support of the business and its employees, you will use your knowledge and expertise to support our patients and our mission. Our high value rewards package: Up to 22 paid holiday and personal days off in year one Company funded pension DailyPay: Access your money when you want it! Industry-leading 360 You benefits program Company paid emotional health and wellness support for you and your family Adoption assistance Access to Ramsey SmartDollar Certain benefits may vary based on your employment status. What you'll do in this role: Execute content strategy to drive brand engagement, organic search, and brand recognition Write copy related to each brand for channels like: email, website, blog, social media, print, and more. Collaborate with operations teams to assist in internal communication Develop brand a product stories that align with campaigns and company goals Partner with other teams to assist in projects and communicating complex ideas to different audience segments Manage monthly content calendars across brands Analyze competitor activity on an ongoing basis to provide applicable learnings that will inform the social strategy. Maintain brand standards and voice in collateral Establish and reach/meet KPIs and benchmarking with reporting monthly on goals We are looking for a Marketing Content Copywriter Specialist with: Degree in Marketing, Communication, Journalism, or related field 4 or more years of experience working in a similar capacity Previous agency experience thriving and enjoying working in a fast-paced environment Passion for quality content and creativity Ability to prioritize tasks based on importance and time required to complete Proven track record of delivering quality assets in established product timelines Collaborates well with teams, while being able to independently execute Comply with Companies core competencies and values Microsoft Office (Word/Excel/PowerPoint) Familiarity with marketing platforms for email and sms like HubSpot and Pardot or Marketing Cloud We are an equal opportunity employer and value diversity at our company. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. JR# JR245592
03/24/2025
Full time
Graham Healthcare Group is looking for a Content Copywriter Specialist to join our dynamic team. The role of the Content Copywriter Specialist is to help strategize and execute marketing initiatives on the Graham Healthcare Group entities and any new merger and acquisitions. Marketing initiatives in this capacity including writing content across digital and physical channels to maintain brand standards, increase engagement, and bolster organic search traffic. The Content Copywriter Specialist will report to the Senior Marketing Manager and collaborate with the multiple teams in the organization and leaders within our portfolio. Graham Healthcare Group is a strong and growing company with a history founded on leadership and corporate citizenship. Whether you work in care-coordination or behind the scenes in support of the business and its employees, you will use your knowledge and expertise to support our patients and our mission. Our high value rewards package: Up to 22 paid holiday and personal days off in year one Company funded pension DailyPay: Access your money when you want it! Industry-leading 360 You benefits program Company paid emotional health and wellness support for you and your family Adoption assistance Access to Ramsey SmartDollar Certain benefits may vary based on your employment status. What you'll do in this role: Execute content strategy to drive brand engagement, organic search, and brand recognition Write copy related to each brand for channels like: email, website, blog, social media, print, and more. Collaborate with operations teams to assist in internal communication Develop brand a product stories that align with campaigns and company goals Partner with other teams to assist in projects and communicating complex ideas to different audience segments Manage monthly content calendars across brands Analyze competitor activity on an ongoing basis to provide applicable learnings that will inform the social strategy. Maintain brand standards and voice in collateral Establish and reach/meet KPIs and benchmarking with reporting monthly on goals We are looking for a Marketing Content Copywriter Specialist with: Degree in Marketing, Communication, Journalism, or related field 4 or more years of experience working in a similar capacity Previous agency experience thriving and enjoying working in a fast-paced environment Passion for quality content and creativity Ability to prioritize tasks based on importance and time required to complete Proven track record of delivering quality assets in established product timelines Collaborates well with teams, while being able to independently execute Comply with Companies core competencies and values Microsoft Office (Word/Excel/PowerPoint) Familiarity with marketing platforms for email and sms like HubSpot and Pardot or Marketing Cloud We are an equal opportunity employer and value diversity at our company. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. JR# JR245592
Graham Healthcare Group is looking for a Social Media Specialist to join our dynamic team. The role of the Social Media Specialist is to help strategize and execute marketing initiatives on the Graham Healthcare Group entities and any new merger and acquisitions. Marketing initiatives in this capacity including social and digital presences across channels on behalf of companies in regards to brand awareness, lead generation, ecommerce sales, recruitment reputation, and more. The Social Media Specialist will report to the Senior Marketing Manager and collaborate with the multiple teams in the organization and leaders within our portfolio. Graham Healthcare Group is a strong and growing company with a history founded on leadership and corporate citizenship. Whether you work in care-coordination or behind the scenes in support of the business and its employees, you will use your knowledge and expertise to support our patients and our mission. Our high value rewards package: Up to 22 paid holiday and personal days off in year one Company funded pension DailyPay: Access your money when you want it! Industry-leading 360 You benefits program Company paid emotional health and wellness support for you and your family Adoption assistance Access to Ramsey SmartDollar Certain benefits may vary based on your employment status. What you'll do in this role: Execute social strategy to drive increased engagement, brand advocacy, ecomm sales, and recruitment and job interest. Establish and reach/meet KPIs and benchmarking with reporting monthly on goals Develop and execute innovative social cross-platform programming on Instagram, TikTok, Facebook, Pinterest, Threads, LinkedIn, Glassdoor, Indeed, Google My Business and emerging platforms. Gather UGC from employee networks, catalog, and leverage on social platforms Create and direct visual presence on social media platforms. Maintain a strong visual personality and style guide. Develop monthly calendars across channels based on goals that incorporate content based on brand themes and goals including visual asset and/or prompt and caption/copy. Schedule all content, monitor all channel comments and DMs to reply within company standards and expectations. Work with Talent & Community team to create optimal influencer content strategy for owned social channels. Work with support and operational teams to address inquiries and escalate complaints as needed. Analyze competitor activity on an ongoing basis to provide applicable learnings that will inform the social strategy. We are looking for a Social Media Specialist with: Degree in Marketing, Communication, or related field 4 or more years of experience working in a similar capacity Previous agency experience thriving and enjoying working in a fast-paced environment Passion for quality content and creativity Ability to prioritize tasks based on importance and time required to complete Proven track record of delivering quality assets in established product timelines Collaborates well with teams, while being able to independently execute Comply with Companies core competencies and values Microsoft Office (Word/Excel/PowerPoint) Native social platforms and third-party monitoring and scheduling tools (e.g. Sprout Social, Hootsuite, etc.) We are an equal opportunity employer and value diversity at our company. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. JR# JR245593
03/24/2025
Full time
Graham Healthcare Group is looking for a Social Media Specialist to join our dynamic team. The role of the Social Media Specialist is to help strategize and execute marketing initiatives on the Graham Healthcare Group entities and any new merger and acquisitions. Marketing initiatives in this capacity including social and digital presences across channels on behalf of companies in regards to brand awareness, lead generation, ecommerce sales, recruitment reputation, and more. The Social Media Specialist will report to the Senior Marketing Manager and collaborate with the multiple teams in the organization and leaders within our portfolio. Graham Healthcare Group is a strong and growing company with a history founded on leadership and corporate citizenship. Whether you work in care-coordination or behind the scenes in support of the business and its employees, you will use your knowledge and expertise to support our patients and our mission. Our high value rewards package: Up to 22 paid holiday and personal days off in year one Company funded pension DailyPay: Access your money when you want it! Industry-leading 360 You benefits program Company paid emotional health and wellness support for you and your family Adoption assistance Access to Ramsey SmartDollar Certain benefits may vary based on your employment status. What you'll do in this role: Execute social strategy to drive increased engagement, brand advocacy, ecomm sales, and recruitment and job interest. Establish and reach/meet KPIs and benchmarking with reporting monthly on goals Develop and execute innovative social cross-platform programming on Instagram, TikTok, Facebook, Pinterest, Threads, LinkedIn, Glassdoor, Indeed, Google My Business and emerging platforms. Gather UGC from employee networks, catalog, and leverage on social platforms Create and direct visual presence on social media platforms. Maintain a strong visual personality and style guide. Develop monthly calendars across channels based on goals that incorporate content based on brand themes and goals including visual asset and/or prompt and caption/copy. Schedule all content, monitor all channel comments and DMs to reply within company standards and expectations. Work with Talent & Community team to create optimal influencer content strategy for owned social channels. Work with support and operational teams to address inquiries and escalate complaints as needed. Analyze competitor activity on an ongoing basis to provide applicable learnings that will inform the social strategy. We are looking for a Social Media Specialist with: Degree in Marketing, Communication, or related field 4 or more years of experience working in a similar capacity Previous agency experience thriving and enjoying working in a fast-paced environment Passion for quality content and creativity Ability to prioritize tasks based on importance and time required to complete Proven track record of delivering quality assets in established product timelines Collaborates well with teams, while being able to independently execute Comply with Companies core competencies and values Microsoft Office (Word/Excel/PowerPoint) Native social platforms and third-party monitoring and scheduling tools (e.g. Sprout Social, Hootsuite, etc.) We are an equal opportunity employer and value diversity at our company. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. JR# JR245593
Graham Healthcare Group is looking for a Content Copywriter Specialist to join our dynamic team. The role of the Content Copywriter Specialist is to help strategize and execute marketing initiatives on the Graham Healthcare Group entities and any new merger and acquisitions. Marketing initiatives in this capacity including writing content across digital and physical channels to maintain brand standards, increase engagement, and bolster organic search traffic. The Content Copywriter Specialist will report to the Senior Marketing Manager and collaborate with the multiple teams in the organization and leaders within our portfolio. Graham Healthcare Group is a strong and growing company with a history founded on leadership and corporate citizenship. Whether you work in care-coordination or behind the scenes in support of the business and its employees, you will use your knowledge and expertise to support our patients and our mission. Our high value rewards package: Up to 22 paid holiday and personal days off in year one Company funded pension DailyPay: Access your money when you want it! Industry-leading 360 You benefits program Company paid emotional health and wellness support for you and your family Adoption assistance Access to Ramsey SmartDollar Certain benefits may vary based on your employment status. What you'll do in this role: Execute content strategy to drive brand engagement, organic search, and brand recognition Write copy related to each brand for channels like: email, website, blog, social media, print, and more. Collaborate with operations teams to assist in internal communication Develop brand a product stories that align with campaigns and company goals Partner with other teams to assist in projects and communicating complex ideas to different audience segments Manage monthly content calendars across brands Analyze competitor activity on an ongoing basis to provide applicable learnings that will inform the social strategy. Maintain brand standards and voice in collateral Establish and reach/meet KPIs and benchmarking with reporting monthly on goals We are looking for a Marketing Content Copywriter Specialist with: Degree in Marketing, Communication, Journalism, or related field 4 or more years of experience working in a similar capacity Previous agency experience thriving and enjoying working in a fast-paced environment Passion for quality content and creativity Ability to prioritize tasks based on importance and time required to complete Proven track record of delivering quality assets in established product timelines Collaborates well with teams, while being able to independently execute Comply with Companies core competencies and values Microsoft Office (Word/Excel/PowerPoint) Familiarity with marketing platforms for email and sms like HubSpot and Pardot or Marketing Cloud We are an equal opportunity employer and value diversity at our company. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. JR# JR245592
03/24/2025
Full time
Graham Healthcare Group is looking for a Content Copywriter Specialist to join our dynamic team. The role of the Content Copywriter Specialist is to help strategize and execute marketing initiatives on the Graham Healthcare Group entities and any new merger and acquisitions. Marketing initiatives in this capacity including writing content across digital and physical channels to maintain brand standards, increase engagement, and bolster organic search traffic. The Content Copywriter Specialist will report to the Senior Marketing Manager and collaborate with the multiple teams in the organization and leaders within our portfolio. Graham Healthcare Group is a strong and growing company with a history founded on leadership and corporate citizenship. Whether you work in care-coordination or behind the scenes in support of the business and its employees, you will use your knowledge and expertise to support our patients and our mission. Our high value rewards package: Up to 22 paid holiday and personal days off in year one Company funded pension DailyPay: Access your money when you want it! Industry-leading 360 You benefits program Company paid emotional health and wellness support for you and your family Adoption assistance Access to Ramsey SmartDollar Certain benefits may vary based on your employment status. What you'll do in this role: Execute content strategy to drive brand engagement, organic search, and brand recognition Write copy related to each brand for channels like: email, website, blog, social media, print, and more. Collaborate with operations teams to assist in internal communication Develop brand a product stories that align with campaigns and company goals Partner with other teams to assist in projects and communicating complex ideas to different audience segments Manage monthly content calendars across brands Analyze competitor activity on an ongoing basis to provide applicable learnings that will inform the social strategy. Maintain brand standards and voice in collateral Establish and reach/meet KPIs and benchmarking with reporting monthly on goals We are looking for a Marketing Content Copywriter Specialist with: Degree in Marketing, Communication, Journalism, or related field 4 or more years of experience working in a similar capacity Previous agency experience thriving and enjoying working in a fast-paced environment Passion for quality content and creativity Ability to prioritize tasks based on importance and time required to complete Proven track record of delivering quality assets in established product timelines Collaborates well with teams, while being able to independently execute Comply with Companies core competencies and values Microsoft Office (Word/Excel/PowerPoint) Familiarity with marketing platforms for email and sms like HubSpot and Pardot or Marketing Cloud We are an equal opportunity employer and value diversity at our company. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. JR# JR245592
Graham Healthcare Group is looking for a Social Media Specialist to join our dynamic team. The role of the Social Media Specialist is to help strategize and execute marketing initiatives on the Graham Healthcare Group entities and any new merger and acquisitions. Marketing initiatives in this capacity including social and digital presences across channels on behalf of companies in regards to brand awareness, lead generation, ecommerce sales, recruitment reputation, and more. The Social Media Specialist will report to the Senior Marketing Manager and collaborate with the multiple teams in the organization and leaders within our portfolio. Graham Healthcare Group is a strong and growing company with a history founded on leadership and corporate citizenship. Whether you work in care-coordination or behind the scenes in support of the business and its employees, you will use your knowledge and expertise to support our patients and our mission. Our high value rewards package: Up to 22 paid holiday and personal days off in year one Company funded pension DailyPay: Access your money when you want it! Industry-leading 360 You benefits program Company paid emotional health and wellness support for you and your family Adoption assistance Access to Ramsey SmartDollar Certain benefits may vary based on your employment status. What you'll do in this role: Execute social strategy to drive increased engagement, brand advocacy, ecomm sales, and recruitment and job interest. Establish and reach/meet KPIs and benchmarking with reporting monthly on goals Develop and execute innovative social cross-platform programming on Instagram, TikTok, Facebook, Pinterest, Threads, LinkedIn, Glassdoor, Indeed, Google My Business and emerging platforms. Gather UGC from employee networks, catalog, and leverage on social platforms Create and direct visual presence on social media platforms. Maintain a strong visual personality and style guide. Develop monthly calendars across channels based on goals that incorporate content based on brand themes and goals including visual asset and/or prompt and caption/copy. Schedule all content, monitor all channel comments and DMs to reply within company standards and expectations. Work with Talent & Community team to create optimal influencer content strategy for owned social channels. Work with support and operational teams to address inquiries and escalate complaints as needed. Analyze competitor activity on an ongoing basis to provide applicable learnings that will inform the social strategy. We are looking for a Social Media Specialist with: Degree in Marketing, Communication, or related field 4 or more years of experience working in a similar capacity Previous agency experience thriving and enjoying working in a fast-paced environment Passion for quality content and creativity Ability to prioritize tasks based on importance and time required to complete Proven track record of delivering quality assets in established product timelines Collaborates well with teams, while being able to independently execute Comply with Companies core competencies and values Microsoft Office (Word/Excel/PowerPoint) Native social platforms and third-party monitoring and scheduling tools (e.g. Sprout Social, Hootsuite, etc.) We are an equal opportunity employer and value diversity at our company. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. JR# JR245593
03/24/2025
Full time
Graham Healthcare Group is looking for a Social Media Specialist to join our dynamic team. The role of the Social Media Specialist is to help strategize and execute marketing initiatives on the Graham Healthcare Group entities and any new merger and acquisitions. Marketing initiatives in this capacity including social and digital presences across channels on behalf of companies in regards to brand awareness, lead generation, ecommerce sales, recruitment reputation, and more. The Social Media Specialist will report to the Senior Marketing Manager and collaborate with the multiple teams in the organization and leaders within our portfolio. Graham Healthcare Group is a strong and growing company with a history founded on leadership and corporate citizenship. Whether you work in care-coordination or behind the scenes in support of the business and its employees, you will use your knowledge and expertise to support our patients and our mission. Our high value rewards package: Up to 22 paid holiday and personal days off in year one Company funded pension DailyPay: Access your money when you want it! Industry-leading 360 You benefits program Company paid emotional health and wellness support for you and your family Adoption assistance Access to Ramsey SmartDollar Certain benefits may vary based on your employment status. What you'll do in this role: Execute social strategy to drive increased engagement, brand advocacy, ecomm sales, and recruitment and job interest. Establish and reach/meet KPIs and benchmarking with reporting monthly on goals Develop and execute innovative social cross-platform programming on Instagram, TikTok, Facebook, Pinterest, Threads, LinkedIn, Glassdoor, Indeed, Google My Business and emerging platforms. Gather UGC from employee networks, catalog, and leverage on social platforms Create and direct visual presence on social media platforms. Maintain a strong visual personality and style guide. Develop monthly calendars across channels based on goals that incorporate content based on brand themes and goals including visual asset and/or prompt and caption/copy. Schedule all content, monitor all channel comments and DMs to reply within company standards and expectations. Work with Talent & Community team to create optimal influencer content strategy for owned social channels. Work with support and operational teams to address inquiries and escalate complaints as needed. Analyze competitor activity on an ongoing basis to provide applicable learnings that will inform the social strategy. We are looking for a Social Media Specialist with: Degree in Marketing, Communication, or related field 4 or more years of experience working in a similar capacity Previous agency experience thriving and enjoying working in a fast-paced environment Passion for quality content and creativity Ability to prioritize tasks based on importance and time required to complete Proven track record of delivering quality assets in established product timelines Collaborates well with teams, while being able to independently execute Comply with Companies core competencies and values Microsoft Office (Word/Excel/PowerPoint) Native social platforms and third-party monitoring and scheduling tools (e.g. Sprout Social, Hootsuite, etc.) We are an equal opportunity employer and value diversity at our company. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. JR# JR245593
Application Deadline: 04/02/2025 Address: 214 Atlantic Ave. Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives. Collaborates with BMO partners to identify referral opportunities that further grow the customer's relationship with BMO beyond personal banking. Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO. As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice. Meets customer transaction-based needs with seamless execution. Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs. Contributes to meeting branch business results and the customer experience. Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). Acts as a key member of a collaborative and versatile branch and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice. Organizes work information to ensure accuracy and completeness. Takes the initiative to find creative approaches that make each customer's experience feel personal. Looks for ways to contribute to the ongoing improvement of the overall branch customer experience. Contributes to business results and the overall experience delivered in the branch. May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts. Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest. Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with legal and regulatory requirements for the jurisdiction. Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements. Completes complex & diverse tasks within given rules/limits. Analyzes issues and determines next steps; escalates as required. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 1 - 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience. Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction. Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications. Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience. Basic knowledge of specialized sales and business banking solutions to refer to specialists. Passionate commitment to helping customers. Drive to deliver a personal customer experience. A focus on results and the ability to thrive in a consultative sales and team-based environment. Resourceful self-starter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including the ability to build rapport and connections with customers. An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges. Basic specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Salary : $41,715.00 - $48,000.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
03/22/2025
Full time
Application Deadline: 04/02/2025 Address: 214 Atlantic Ave. Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives. Collaborates with BMO partners to identify referral opportunities that further grow the customer's relationship with BMO beyond personal banking. Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO. As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice. Meets customer transaction-based needs with seamless execution. Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs. Contributes to meeting branch business results and the customer experience. Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). Acts as a key member of a collaborative and versatile branch and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice. Organizes work information to ensure accuracy and completeness. Takes the initiative to find creative approaches that make each customer's experience feel personal. Looks for ways to contribute to the ongoing improvement of the overall branch customer experience. Contributes to business results and the overall experience delivered in the branch. May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts. Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest. Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with legal and regulatory requirements for the jurisdiction. Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements. Completes complex & diverse tasks within given rules/limits. Analyzes issues and determines next steps; escalates as required. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 1 - 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience. Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction. Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications. Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience. Basic knowledge of specialized sales and business banking solutions to refer to specialists. Passionate commitment to helping customers. Drive to deliver a personal customer experience. A focus on results and the ability to thrive in a consultative sales and team-based environment. Resourceful self-starter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including the ability to build rapport and connections with customers. An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges. Basic specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Salary : $41,715.00 - $48,000.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
The Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers) Good leadership skills and the ability to motivate others Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi's business plan goals Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed Assisting and providing coverage for leadership team with leading by example Provide feedback to management on ways to enhance sales processes and service delivery Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Full time Primary Location: Miami Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Apr 18, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
03/22/2025
Full time
The Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers) Good leadership skills and the ability to motivate others Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi's business plan goals Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed Assisting and providing coverage for leadership team with leading by example Provide feedback to management on ways to enhance sales processes and service delivery Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Full time Primary Location: Miami Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Apr 18, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
The Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers) Good leadership skills and the ability to motivate others Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi's business plan goals Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed Assisting and providing coverage for leadership team with leading by example Provide feedback to management on ways to enhance sales processes and service delivery Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Full time Primary Location: Miami Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Apr 25, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
03/22/2025
Full time
The Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers) Good leadership skills and the ability to motivate others Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi's business plan goals Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed Assisting and providing coverage for leadership team with leading by example Provide feedback to management on ways to enhance sales processes and service delivery Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Full time Primary Location: Miami Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Apr 25, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Miami Beach Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $20.00 - $25.87 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Feb 20, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
03/22/2025
Full time
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Miami Beach Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $20.00 - $25.87 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Feb 20, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Miami Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $20.00 - $25.87 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Apr 18, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
03/22/2025
Full time
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Miami Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $20.00 - $25.87 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Apr 18, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Miami Beach Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $20.00 - $25.87 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Apr 10, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
03/22/2025
Full time
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Miami Beach Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $20.00 - $25.87 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Apr 10, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Miami Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $20.00 - $25.87 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Apr 18, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
03/22/2025
Full time
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Bilingual English/Spanish Preferred Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Miami Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $20.00 - $25.87 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Apr 18, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
The Concierge is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. . Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Miami Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $20.00 - $25.87 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Feb 21, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
03/22/2025
Full time
The Concierge is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. . Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Education: High School diploma or equivalent Job Family Group: Customer Service Job Family: Branch Service Time Type: Part time Primary Location: Miami Florida United States Primary Location Full Time Salary Range: $41,600.00 - $53,830.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is: $20.00 - $25.87 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Feb 21, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. . Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Education: High School diploma or equivalent Good Faith Schedule- subject to change based on business needs: Mon, Tues, Thurs, & Fri: 9:00am-5:30pm Wed 10:00am-2:00pm Sat 10:00am-2:00pm Job Family Group: Customer Service Job Family: Branch Service Time Type: Full time Primary Location: San Jose California United States Primary Location Full Time Salary Range: $50,030.00 - $65,270.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Mar 25, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
03/22/2025
Full time
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. . Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Education: High School diploma or equivalent Good Faith Schedule- subject to change based on business needs: Mon, Tues, Thurs, & Fri: 9:00am-5:30pm Wed 10:00am-2:00pm Sat 10:00am-2:00pm Job Family Group: Customer Service Job Family: Branch Service Time Type: Full time Primary Location: San Jose California United States Primary Location Full Time Salary Range: $50,030.00 - $65,270.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Mar 25, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. . Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Education: High School diploma or equivalent Monday Thru Friday 830-530 half day Wednesday 11-3 Job Family Group: Customer Service Job Family: Branch Service Time Type: Full time Primary Location: San Francisco California United States Primary Location Full Time Salary Range: $50,030.00 - $65,270.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Mar 27, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
03/21/2025
Full time
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. . Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Education: High School diploma or equivalent Monday Thru Friday 830-530 half day Wednesday 11-3 Job Family Group: Customer Service Job Family: Branch Service Time Type: Full time Primary Location: San Francisco California United States Primary Location Full Time Salary Range: $50,030.00 - $65,270.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Mar 27, 2025 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
General Summary Posting will be open until filled. Priority consideration for applications received by Feb 6, 2025. The Employment Consultant facilitates and provides an array of pre & post-employment services for a wide range of individuals with intellectual / developmental disabilities. The Employment Consultant assesses each student's skills and talents, develops and implements service plans, builds relationships with community employers, and assists in securing employment opportunities that match both the student and business goals. They also work with students on job sites to help train both students and employers on effective communication techniques, accommodations, and development of natural supports in the workplace. Employment Consultants collaborate with residential supports, families and funding agencies, such as Division of Vocational Rehabilitation (DVR), Developmental Disabilities Administration (DDA), King County Developmental Disabilities (KCDDD), and local school districts to ensure employment success. Employment Consultants actively promote and support a workforce and community strengthened through a commitment to social justice, equity, and inclusion of individuals with disabilities. The hiring department is looking to fill multiple vacancies for the Community & Employment Services Program Specialist position. This is an exempt salaried overtime-eligible, full-time, at-will position. Essential Tasks Reporting to a Team Coordinator this position will: Operations: Provide job readiness instruction and person-centered planning support to assist student in identification of a career plan including employment goals, education, training and transportation;Promote and support student-directed and student-led job search, job acquisition, job training, and follow-along services;Marketing outreach and training to local employers;Promote awareness and understanding of disabilities and workplace accommodations;Support students to reevaluate job goals and advance career;Collaborate and communicate with a variety of stakeholders to meet program outcomes; Work collaboratively with coworkers in the planning, and support of student employment opportunities; Meet all departmental requirements for reporting, case notes, and record keeping;Participate in staff meetings and professional development opportunities. Ability to: Perform tasks that require physical ability including pushing, stretching and lifting; Support individuals with mobility devices such as walkers, scooters and wheelchairs; Travel within the region; Implement and follow policies and procedures; Work effectively in a diverse work environment; Handle multiple work assignments and work effectively with a team; Work a flexible schedule that includes evenings, weekends, and holidays as needed; Pass a required background check. Required Knowledge, Skills and Abilities Experience working with individuals with disabilities with a variety of support needs; Strong oral, written, and visual communication skills; Proficiency with computerized information/software relevant to the position, including Microsoft Office, Outlook and web based navigation and research; Creative and innovative contributor to organizational and individual objectives; Must have a Washington State Driver's license and good driving record; Community outreach and/or volunteerism;Experience with marketing, and outreach to businesses and community based organizations; Experience promoting inclusion by setting up meaningful opportunities to assist in identifying interests and building skills, participation in person centered planning;Demonstrated experience with or providing services to diverse stakeholders.Qualifications Minimum Acceptable QualificationsBachelor's Degree in a behavioral science;OR Associate of Arts Degree; AND 2 years' experience in the social/human services field; OR Equivalent experience/education. Desired Qualifications Experience working with individuals with disabilities with a wide range of support needs; Ability to work independently with minimal supervision, yet able to work as a team member; Ability to interface and communicate with local employers and maintain a professional image; Experience in an employment field, related to job development, carving, and coaching; able to speak and understand languages other than English, including ASL (American Sign Language); Must share in and advocate for diversity and for individuals with disabilities to be seen as contributing members in the workforce. Supplemental Information Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. THE COLLEGE Founded in 1961, Highline College was the first community college to be established in King County and is one of 34 community and technical colleges. More than 350,000 alumni have graduated from Highline over the years. Nestled between Seattle and Tacoma, we are located on the traditional village sites of the Muckleshoot, Puyallup and many other Coast Salish tribes. Highline prioritizes diversity, equity, inclusion, anti-racism, and access for all students, staff, and faculty, which is evident in our Mission, Vision, and Values . We are proud to be one of the most diverse colleges in the state and stand committed to the well-being of our global community. Those who come to our college bring unique personal experiences, beliefs, and perspectives and make us better. We strive to provide and highlight resources to support our students, staff, and faculty by fostering a diverse and inclusive workplace that reflects the communities we serve. APPLICATION PROCEDUREYour online application must include the following to be considered complete:1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for theposition;3. A one-page response to the Supplemental Question. CONDITIONS OF EMPLOYMENT: National Criminal Background Check may be required.APPLICATIONS MUST BE FILED ONLINE AT: NEED APPLICATION HELP? Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time. HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER Highline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status. REASONABLE ACCOMMODATIONS The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at . Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service. TITLE IX POLICY Highline College complies with Title IX regulations. For details on our policies, see our website The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process. NON-DISCRIMINATION STATEMENT The college provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The Title IX Coordinator, Danielle Slota, can be reached at or . 2400 S. 240th St. Des Moines, WA 98198. Building 12, President's Office. The 504 Coordinator, Jenni Sandler, can be reached at or . 2400 S. 240th St. Des Moines, WA 98198. Building 25, 5th Floor. The Chief Human Resources Officer, Melanie Lawson, can be reached at or . 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources. . click apply for full job details
03/21/2025
Full time
General Summary Posting will be open until filled. Priority consideration for applications received by Feb 6, 2025. The Employment Consultant facilitates and provides an array of pre & post-employment services for a wide range of individuals with intellectual / developmental disabilities. The Employment Consultant assesses each student's skills and talents, develops and implements service plans, builds relationships with community employers, and assists in securing employment opportunities that match both the student and business goals. They also work with students on job sites to help train both students and employers on effective communication techniques, accommodations, and development of natural supports in the workplace. Employment Consultants collaborate with residential supports, families and funding agencies, such as Division of Vocational Rehabilitation (DVR), Developmental Disabilities Administration (DDA), King County Developmental Disabilities (KCDDD), and local school districts to ensure employment success. Employment Consultants actively promote and support a workforce and community strengthened through a commitment to social justice, equity, and inclusion of individuals with disabilities. The hiring department is looking to fill multiple vacancies for the Community & Employment Services Program Specialist position. This is an exempt salaried overtime-eligible, full-time, at-will position. Essential Tasks Reporting to a Team Coordinator this position will: Operations: Provide job readiness instruction and person-centered planning support to assist student in identification of a career plan including employment goals, education, training and transportation;Promote and support student-directed and student-led job search, job acquisition, job training, and follow-along services;Marketing outreach and training to local employers;Promote awareness and understanding of disabilities and workplace accommodations;Support students to reevaluate job goals and advance career;Collaborate and communicate with a variety of stakeholders to meet program outcomes; Work collaboratively with coworkers in the planning, and support of student employment opportunities; Meet all departmental requirements for reporting, case notes, and record keeping;Participate in staff meetings and professional development opportunities. Ability to: Perform tasks that require physical ability including pushing, stretching and lifting; Support individuals with mobility devices such as walkers, scooters and wheelchairs; Travel within the region; Implement and follow policies and procedures; Work effectively in a diverse work environment; Handle multiple work assignments and work effectively with a team; Work a flexible schedule that includes evenings, weekends, and holidays as needed; Pass a required background check. Required Knowledge, Skills and Abilities Experience working with individuals with disabilities with a variety of support needs; Strong oral, written, and visual communication skills; Proficiency with computerized information/software relevant to the position, including Microsoft Office, Outlook and web based navigation and research; Creative and innovative contributor to organizational and individual objectives; Must have a Washington State Driver's license and good driving record; Community outreach and/or volunteerism;Experience with marketing, and outreach to businesses and community based organizations; Experience promoting inclusion by setting up meaningful opportunities to assist in identifying interests and building skills, participation in person centered planning;Demonstrated experience with or providing services to diverse stakeholders.Qualifications Minimum Acceptable QualificationsBachelor's Degree in a behavioral science;OR Associate of Arts Degree; AND 2 years' experience in the social/human services field; OR Equivalent experience/education. Desired Qualifications Experience working with individuals with disabilities with a wide range of support needs; Ability to work independently with minimal supervision, yet able to work as a team member; Ability to interface and communicate with local employers and maintain a professional image; Experience in an employment field, related to job development, carving, and coaching; able to speak and understand languages other than English, including ASL (American Sign Language); Must share in and advocate for diversity and for individuals with disabilities to be seen as contributing members in the workforce. Supplemental Information Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. THE COLLEGE Founded in 1961, Highline College was the first community college to be established in King County and is one of 34 community and technical colleges. More than 350,000 alumni have graduated from Highline over the years. Nestled between Seattle and Tacoma, we are located on the traditional village sites of the Muckleshoot, Puyallup and many other Coast Salish tribes. Highline prioritizes diversity, equity, inclusion, anti-racism, and access for all students, staff, and faculty, which is evident in our Mission, Vision, and Values . We are proud to be one of the most diverse colleges in the state and stand committed to the well-being of our global community. Those who come to our college bring unique personal experiences, beliefs, and perspectives and make us better. We strive to provide and highlight resources to support our students, staff, and faculty by fostering a diverse and inclusive workplace that reflects the communities we serve. APPLICATION PROCEDUREYour online application must include the following to be considered complete:1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for theposition;3. A one-page response to the Supplemental Question. CONDITIONS OF EMPLOYMENT: National Criminal Background Check may be required.APPLICATIONS MUST BE FILED ONLINE AT: NEED APPLICATION HELP? Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time. HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER Highline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status. REASONABLE ACCOMMODATIONS The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at . Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service. TITLE IX POLICY Highline College complies with Title IX regulations. For details on our policies, see our website The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process. NON-DISCRIMINATION STATEMENT The college provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The Title IX Coordinator, Danielle Slota, can be reached at or . 2400 S. 240th St. Des Moines, WA 98198. Building 12, President's Office. The 504 Coordinator, Jenni Sandler, can be reached at or . 2400 S. 240th St. Des Moines, WA 98198. Building 25, 5th Floor. The Chief Human Resources Officer, Melanie Lawson, can be reached at or . 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources. . click apply for full job details
Legal Intake Specialist FULLY REMOTE for LARGE LAW FIRM! This Jobot Consulting Job is hosted by: James Moon Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $25 - $30 per hour A bit about us: We are a globally ranked Law Firm with over 2,000 attorneys. We are one of the largest law firms in the world and have multiple offices worldwide who wield deep experience in litigation, transactional and regulatory matters spanning over 50 legal disciplines and industries. Why join us? Ability to work FULLY REMOTE Amazing work culture and mentorship to help develop your career Large company with top tier benefits Job Details Job Details: We are seeking a dynamic and experienced Legal Intake Specialist to join our team. This exciting role is central to our firm's success, acting as the first point of contact for our potential clients. The ideal candidate will have a strong background in legal administration, client communication, and new client acquisition. This role requires a minimum of 1+ years of experience in a similar position in the Legal industry. Responsibilities: As a Legal Intake Specialist, you will: 1. Serve as the first point of contact for potential clients, providing them with a positive and professional first impression of our firm. 2. Gather, organize, and input client information into our database, ensuring accuracy and confidentiality at all times. 3. Conduct initial client interviews to understand their needs and concerns, and determine if our services are a good fit. 4. Coordinate with attorneys and other team members to schedule consultations and follow-up appointments. 5. Monitor and manage our client intake process to ensure it is efficient, effective, and client-friendly. 6. Provide exceptional customer service by answering client questions and addressing their concerns promptly and professionally. 7. Maintain a strong knowledge of our services and areas of legal expertise to effectively guide potential clients. 8. Collaborate with our marketing team to follow up on leads and convert potential clients into actual clients. 9. Develop and implement strategies for improving the client intake process to enhance client satisfaction and increase our client base. Qualifications: To be successful in this role, you will need: 1. A minimum of 1+ years of experience in a similar role within the Legal industry. 2. Proven experience in new client acquisition and client communication. 3. Strong background in legal administration, including knowledge of legal terminology and procedures. 4. Exceptional interpersonal and communication skills, both written and verbal. 5. Proficiency in using legal software and CRM systems. 6. Detail-oriented with excellent organizational skills. 7. Strong problem-solving skills and the ability to make decisions under pressure. 8. Ability to handle sensitive information with the highest degree of integrity and confidentiality. 9. A degree in law, business administration, or a related field is preferred. If you are a proactive, dedicated, and client-focused professional with a passion for providing exceptional service, we would love to hear from you. Apply today and take the first step towards an exciting career with us. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
03/12/2025
Full time
Legal Intake Specialist FULLY REMOTE for LARGE LAW FIRM! This Jobot Consulting Job is hosted by: James Moon Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $25 - $30 per hour A bit about us: We are a globally ranked Law Firm with over 2,000 attorneys. We are one of the largest law firms in the world and have multiple offices worldwide who wield deep experience in litigation, transactional and regulatory matters spanning over 50 legal disciplines and industries. Why join us? Ability to work FULLY REMOTE Amazing work culture and mentorship to help develop your career Large company with top tier benefits Job Details Job Details: We are seeking a dynamic and experienced Legal Intake Specialist to join our team. This exciting role is central to our firm's success, acting as the first point of contact for our potential clients. The ideal candidate will have a strong background in legal administration, client communication, and new client acquisition. This role requires a minimum of 1+ years of experience in a similar position in the Legal industry. Responsibilities: As a Legal Intake Specialist, you will: 1. Serve as the first point of contact for potential clients, providing them with a positive and professional first impression of our firm. 2. Gather, organize, and input client information into our database, ensuring accuracy and confidentiality at all times. 3. Conduct initial client interviews to understand their needs and concerns, and determine if our services are a good fit. 4. Coordinate with attorneys and other team members to schedule consultations and follow-up appointments. 5. Monitor and manage our client intake process to ensure it is efficient, effective, and client-friendly. 6. Provide exceptional customer service by answering client questions and addressing their concerns promptly and professionally. 7. Maintain a strong knowledge of our services and areas of legal expertise to effectively guide potential clients. 8. Collaborate with our marketing team to follow up on leads and convert potential clients into actual clients. 9. Develop and implement strategies for improving the client intake process to enhance client satisfaction and increase our client base. Qualifications: To be successful in this role, you will need: 1. A minimum of 1+ years of experience in a similar role within the Legal industry. 2. Proven experience in new client acquisition and client communication. 3. Strong background in legal administration, including knowledge of legal terminology and procedures. 4. Exceptional interpersonal and communication skills, both written and verbal. 5. Proficiency in using legal software and CRM systems. 6. Detail-oriented with excellent organizational skills. 7. Strong problem-solving skills and the ability to make decisions under pressure. 8. Ability to handle sensitive information with the highest degree of integrity and confidentiality. 9. A degree in law, business administration, or a related field is preferred. If you are a proactive, dedicated, and client-focused professional with a passion for providing exceptional service, we would love to hear from you. Apply today and take the first step towards an exciting career with us. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! Position Summary: Provides individualized diabetes self-management education/ training to individuals and groups according to the Scope of Practice, Standards of Practice, and Standards of Professional performance for Diabetes Educators. Provides oversight for planning, implementation and evaluation of the DSME/T program and ensures the systematic and coordinated delivery of diabetes educational services. Duties/Responsibilities : • Provides direction for the selection, and ongoing review, of the curriculum and educational materials to ensure they meet the needs of the population targeted. • Directs marketing activities • Develops and directs the implementation of an annual program evaluation plan and performance improvement activities, including CQI projects. • Ensures that DSME/T program accreditation requirements are met and maintained. • Oversees the diabetes educational process and ensures that services are provided in an individualized and fiscally feasible manner. • Develops and maintains relationships and partnerships with community groups, payers and potential referral sources. • Interfaces with the Volunteer Accreditation Advisory Group. • Maintain 15 hours of continuing education annually as it relates to the profession. Instruction of program participants • Collects DSME/T program participant assessment data, using the AADE7 framework, in a collaborative and ongoing manner. • Collaboratively develops educational goals, learning objectives and a plan for educational content and teaching methods with DSME/T program participants. • Provides educational interventions that utilize primarily interactive, collaborative, skill-based training methods and maximizes the use of interactive training methods. • Collaboratively develops an individualized follow-up plan with each program participant. • Evaluates effectiveness of educational services provided by measuring attainment of learning objectives. • Conducts a follow-up assessment upon completion of DSME/T program services, using outcome measures from the AADE7 Continuum of Outcomes Framework. • Documents assessment data, educational plan, educational services provided and evaluation results in each participant's educational records. • Utilizes a team approach to provide services and collaborates and communicates with team members when needed. • Identifies when a program participant's needs are outside the scope of the instructor's practice and expertise, plus arranges for additional services to meet needs. QUALIFICATIONS Education/Experience: • A healthcare professional who is also certified diabetes educator • Credentialed as a diabetes education specialist which entails 1000 hours practical experience and a national exam and 75 continuing education hours every 5 years. • Minimum of 3 years experience providing diabetes education • Education and/or experience in program management • Education in, and experience with, chronic diseases and disease self-management Knowledge/Special Skills: • In-depth knowledge about current diabetes treatment management. • Knowledge about chronic disease management and disease self-management educational processes. • Knowledge about program management. • Able to lead and effectively manage groups. • Ability to develop a collaborative, therapeutic alliance with individuals. • Computer skills (use of Word, Excel, Powerpoint, Internet and e-mail). Physical Requirements: Light Physical Agility Test (PAT) Rating While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status. As our region s largest health care provider, Tidelands Health is dedicated to keeping the communities we serve healthy and active, inside and outside of the hospital. Ours is a singular commitment: Better health begins here. Tidelands Health is our region s MUSC Health affiliate, serving the Carolinas at four hospitals and more than 60 outpatient locations. More than 2,500 employee, physician and volunteer partners are working side by side with our communities to transform the health of our region promoting wellness, preventing illness, encouraging recovery and restoring health. At Tidelands Health, we are united by a shared mission: We help people live better lives through better health. It s a commitment embodied in the extraordinary care we provide our patients and the award-winning workplace that welcomes our team every day. A proud not-for-profit organization, we are the leading health care provider in our beautiful coastal region of South Carolina. Enjoy year-round access to the Myrtle Beach area s warm, sunny climate and outstanding quality of life as you fulfill your professional dreams. Here, you ll find a workplace culture built around a spirit of inclusion, teamwork, mutual respect and recognition for a job well done. Discover what it s like to work for an organization that values who you are as much as we appreciate what you do. Tidelands Health was recently named by Becker s as one of the top places to work in health care - joining organizations such as Mayo Clinic, Johns Hopkins Medicine and St. Jude Children's Research Hospital. And Myrtle Beach is one of the top places to live in the U.S. Visit tidelandshealth.org/careers to learn more about Tidelands Health and our rewarding career opportunities on the South Carolina coast.
03/07/2025
Full time
Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! Position Summary: Provides individualized diabetes self-management education/ training to individuals and groups according to the Scope of Practice, Standards of Practice, and Standards of Professional performance for Diabetes Educators. Provides oversight for planning, implementation and evaluation of the DSME/T program and ensures the systematic and coordinated delivery of diabetes educational services. Duties/Responsibilities : • Provides direction for the selection, and ongoing review, of the curriculum and educational materials to ensure they meet the needs of the population targeted. • Directs marketing activities • Develops and directs the implementation of an annual program evaluation plan and performance improvement activities, including CQI projects. • Ensures that DSME/T program accreditation requirements are met and maintained. • Oversees the diabetes educational process and ensures that services are provided in an individualized and fiscally feasible manner. • Develops and maintains relationships and partnerships with community groups, payers and potential referral sources. • Interfaces with the Volunteer Accreditation Advisory Group. • Maintain 15 hours of continuing education annually as it relates to the profession. Instruction of program participants • Collects DSME/T program participant assessment data, using the AADE7 framework, in a collaborative and ongoing manner. • Collaboratively develops educational goals, learning objectives and a plan for educational content and teaching methods with DSME/T program participants. • Provides educational interventions that utilize primarily interactive, collaborative, skill-based training methods and maximizes the use of interactive training methods. • Collaboratively develops an individualized follow-up plan with each program participant. • Evaluates effectiveness of educational services provided by measuring attainment of learning objectives. • Conducts a follow-up assessment upon completion of DSME/T program services, using outcome measures from the AADE7 Continuum of Outcomes Framework. • Documents assessment data, educational plan, educational services provided and evaluation results in each participant's educational records. • Utilizes a team approach to provide services and collaborates and communicates with team members when needed. • Identifies when a program participant's needs are outside the scope of the instructor's practice and expertise, plus arranges for additional services to meet needs. QUALIFICATIONS Education/Experience: • A healthcare professional who is also certified diabetes educator • Credentialed as a diabetes education specialist which entails 1000 hours practical experience and a national exam and 75 continuing education hours every 5 years. • Minimum of 3 years experience providing diabetes education • Education and/or experience in program management • Education in, and experience with, chronic diseases and disease self-management Knowledge/Special Skills: • In-depth knowledge about current diabetes treatment management. • Knowledge about chronic disease management and disease self-management educational processes. • Knowledge about program management. • Able to lead and effectively manage groups. • Ability to develop a collaborative, therapeutic alliance with individuals. • Computer skills (use of Word, Excel, Powerpoint, Internet and e-mail). Physical Requirements: Light Physical Agility Test (PAT) Rating While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status. As our region s largest health care provider, Tidelands Health is dedicated to keeping the communities we serve healthy and active, inside and outside of the hospital. Ours is a singular commitment: Better health begins here. Tidelands Health is our region s MUSC Health affiliate, serving the Carolinas at four hospitals and more than 60 outpatient locations. More than 2,500 employee, physician and volunteer partners are working side by side with our communities to transform the health of our region promoting wellness, preventing illness, encouraging recovery and restoring health. At Tidelands Health, we are united by a shared mission: We help people live better lives through better health. It s a commitment embodied in the extraordinary care we provide our patients and the award-winning workplace that welcomes our team every day. A proud not-for-profit organization, we are the leading health care provider in our beautiful coastal region of South Carolina. Enjoy year-round access to the Myrtle Beach area s warm, sunny climate and outstanding quality of life as you fulfill your professional dreams. Here, you ll find a workplace culture built around a spirit of inclusion, teamwork, mutual respect and recognition for a job well done. Discover what it s like to work for an organization that values who you are as much as we appreciate what you do. Tidelands Health was recently named by Becker s as one of the top places to work in health care - joining organizations such as Mayo Clinic, Johns Hopkins Medicine and St. Jude Children's Research Hospital. And Myrtle Beach is one of the top places to live in the U.S. Visit tidelandshealth.org/careers to learn more about Tidelands Health and our rewarding career opportunities on the South Carolina coast.
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer: Competitive Wages Work today, get paid tomorrow through our earned wage access program Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more! Position Summary: Provide support, oversight, and coordination for the capital development program from pre-construction activities through close-out for all varieties of projects initiated and managed by the Planning/Construction team through activities with contacts, legal issues, schedule, financial setup, and other critical tasks. Supports all levels of staff and external consultants & engineers/architects, and other vendors (see working relationships below). Responsibilities: 1. Reporting & Correspondence a. Collaborate with team to update Master Database to ensure current information is communicated b. Coordinate, prepare, and distribute Job Start Notices & Site Visit Notices c. Coordination with other departments regarding disconnect, licenses, utilities, etc. d. Lead Store Opening calls with core team before and after project completions to ensure a smooth transition for operation (major projects) 2. Applications & Contracts a. Assist in preparing applications (BOH and other permit apps including signs) b. Prepare contractual documents (MSAs/MCCs/GC contracts/LOIs/NOCs/Work Orders) c. Coordinate with construction management, GCs, and Legal when necessary regarding legal matters related to a construction projects (liens on property, etc.) 3. Miscellaneous Administrative a. Prepare Before and After presentations for management b. Coordination of all other project development activities c. Document archive management (currently Filebound and eBuilder) Working Relationships: Internal: Interaction with the following departments: Planning, Construction, Administration, Real Estate, Environmental, Facilities, Resource Protection, Law, Finance, Marketing, IT, and Operations. External: Communication and coordination with the following: Architects, Engineers, General Contractors, Subs, Vendors, Preferred Developer, Attorneys, State/Local Officials, and Utility companies. Minimum Education: Associate's Degree in Business Administration or commensurate Preferred Education: Bachelors in Business Administration/Management or commensurate Minimum Experience: 2 years in an office environment Preferred Experience: 5 years+ in an office environment, multi-task, preferably construction industry but not required Licenses/Certifications: None required Soft Skills/Competencies: Excellent oral and written communication skills Adaptability Ability to foster team work and build collaborative relationships Strong interpersonal skills Proficient in Microsoft Office Suite, Smartsheet a plus Familiarity with project management systems (eBuilder, Service Channel, etc.) Other Requirements: Travel: No travel required Hours & Conditions: Typically Monday - Friday, 8+ hour days in office setting Physical Requirements: Minimal physical effort required; sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs. At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
02/26/2025
Full time
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer: Competitive Wages Work today, get paid tomorrow through our earned wage access program Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more! Position Summary: Provide support, oversight, and coordination for the capital development program from pre-construction activities through close-out for all varieties of projects initiated and managed by the Planning/Construction team through activities with contacts, legal issues, schedule, financial setup, and other critical tasks. Supports all levels of staff and external consultants & engineers/architects, and other vendors (see working relationships below). Responsibilities: 1. Reporting & Correspondence a. Collaborate with team to update Master Database to ensure current information is communicated b. Coordinate, prepare, and distribute Job Start Notices & Site Visit Notices c. Coordination with other departments regarding disconnect, licenses, utilities, etc. d. Lead Store Opening calls with core team before and after project completions to ensure a smooth transition for operation (major projects) 2. Applications & Contracts a. Assist in preparing applications (BOH and other permit apps including signs) b. Prepare contractual documents (MSAs/MCCs/GC contracts/LOIs/NOCs/Work Orders) c. Coordinate with construction management, GCs, and Legal when necessary regarding legal matters related to a construction projects (liens on property, etc.) 3. Miscellaneous Administrative a. Prepare Before and After presentations for management b. Coordination of all other project development activities c. Document archive management (currently Filebound and eBuilder) Working Relationships: Internal: Interaction with the following departments: Planning, Construction, Administration, Real Estate, Environmental, Facilities, Resource Protection, Law, Finance, Marketing, IT, and Operations. External: Communication and coordination with the following: Architects, Engineers, General Contractors, Subs, Vendors, Preferred Developer, Attorneys, State/Local Officials, and Utility companies. Minimum Education: Associate's Degree in Business Administration or commensurate Preferred Education: Bachelors in Business Administration/Management or commensurate Minimum Experience: 2 years in an office environment Preferred Experience: 5 years+ in an office environment, multi-task, preferably construction industry but not required Licenses/Certifications: None required Soft Skills/Competencies: Excellent oral and written communication skills Adaptability Ability to foster team work and build collaborative relationships Strong interpersonal skills Proficient in Microsoft Office Suite, Smartsheet a plus Familiarity with project management systems (eBuilder, Service Channel, etc.) Other Requirements: Travel: No travel required Hours & Conditions: Typically Monday - Friday, 8+ hour days in office setting Physical Requirements: Minimal physical effort required; sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs. At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
